American Coin-Op - July 2016

ALLIANCE LAUNDRY SYSTEMS GETS

OK FOR MASSIVE EXPANSION

The Board of Directors formally approves a proposed $62.6 million expansion that will add 225,000 square feet of new buildings to the company’s Wisconsin campus.

DEXTER DISTRIBUTOR PROFILES

RECENT STORE PROJECTS

Western State Design (WSD), headquartered in Hayward, Calif., recently profiled three of its West Coast laundry projects: Value Clean Laundromat in Roseburg, Ore.; A-1 Coin Laundry in Corona, Calif.; and Rubalcaba Bros Coin Laundry in Anaheim, Calif.

DOING WELL BY DOING GOOD

At the CLA Excellence in Laundry Conference, a panel of store owners shares the ways they reach out to their respective communities and explains how community involvement can benefit you and your business.

TRANSFERRING OWNERSHIP TO A SON OR DAUGHTER

You’ve owned your Laundromat business for 35 years. You’re at the age when most of your friends have retired. You have family health issues that occupy quite a bit of your time. Finally, you have a son or daughter who would like to take over the business. How do you go about making a successful transfer of ownership? Howard Scott walks you through the process.

For the past 120 years, Dexter has been helping people realize their dreams. We build only high-quality, commercial-grade washers and dryers in the heart of America, and we’re doing everything we can to make a positive impact on our customer’s lives. We offer industry-leading warranties, lifetime technical support and DexterLive controls that allow owners to run their business with any connected device from anywhere in the world. This gives our customers the freedom to live the life they want to, not the life they have to.

Bruce Beggs

VIEWPOINT

LOTS TO SEE ON EXHIBIT

‘TRADESHOW’ THAT’SEASYON YOURFEET

The Clean Show is the pre-eminent trade show for the textile care industry, and it’s on an every-other-year schedule. With the next edition still nearly a year away in Las Vegas, how can owners and managers of self-service laundries, like you, get their trade show fix?

On even-numbered years (since Clean is staged on the odd-numbered), American Coin-Op fills the void with the Exhibit in Print. We bring our “trade show” to you!

This issue’s display advertisers have set up “booths” to acquaint readers with their latest products and services. For many years, the American Coin-Op Exhibit in Print has enabled readers to discover valuable tools and resources without having to leave the comfort of their stores or homes.

There’s no travel expense or hassle, no need to walk miles of aisles, no extended period having to be away from your business. There are no “live” demos here, sure, but you can easily get additional information on any product or service by visiting the exhibitor’s website or calling directly.

You’re already “registered”—just make your way to page 6 and hit the floor.

Bruce Beggs Editorial Director

EDITORIAL

Charles Thompson, Publisher

E-mail: cthompson@ATMags.com Phone: 312-361-1680

Bruce Beggs, Editorial Director

E-mail: bbeggs@ATMags.com Phone: 312-361-1683

Roger Napiwocki, Production Manager

Nathan Frerichs, Digital Media Director

E-mail: nfrerichs@ATMags.com Phone: 312-361-1681

ADVISORY BOARD

Kurt Archer Ann Hawkins

Wayne Lewis Kathryn Q. Rowen

ADVERTISING

Donald Feinstein, Natl. Sales Director

E-mail: dfeinstein@ATMags.com Phone: 312-361-1682

OFFICE INFORMATION

Main: 312-361-1700 Fax: 312-361-1685

SUBSCRIPTIONS

630-739-0900 x100 www.AmericanCoinOp.com

American Coin-Op (ISSN 0092-2811) is published monthly. Subscription prices, payment in advance: U.S., 1 year $46.00; 2 years $92.00. Foreign, 1 year $109.00; 2 years $218.00. Single copies $9.00 for U.S., $18.00 for all other countries. Published by American Trade Magazines LLC, 566 West Lake Street, Suite 420, Chicago, IL 60661. Periodicals postage paid at Chicago, IL and at additional mailing offices.

POSTMASTER, Send changes of address and form 3579 to American Coin-Op, Subscription Dept., 440 Quadrangle Drive, Suite E, Bolingbrook, IL 60440. Volume 57, number 7. Editorial, executive and advertising offices are at 566 West Lake Street, Suite 420, Chicago, IL 60661. Charles Thompson, President and Publisher. American Coin-Op is distributed selectively to owners, operators and managers of chain and individually owned coin-operated laundry establishments in the United States. The publisher reserves the right to reject any advertising for any reason.

© Copyright AMERICAN TRADE MAGAZINES LLC, 2016. Printed in U.S.A. No part of this publication may be transmitted or reproduced in any form, electronic or mechanical, without written permission from the publisher or his representative. American Coin-Op does not endorse, recommend or guarantee any article, product, service or information found within. Opinions expressed are those of the writers and do not necessarily reflect the views of American Coin-Op or its staff. While precautions have been taken to ensure the accuracy of the magazine’s contents at time of publication, neither the editors, publishers nor its agents can accept responsibility for damages or injury which may arise therefrom.

The largest trade show in our industry is the “World Educational Congress for Laundering and Drycleaning” — otherwise known as the Clean Show. It’s the one time and place that manufacturers, suppliers, store owners and managers can all come together to check out the latest products, services and more.

But Clean only occurs every other year. In April 2015, Atlanta hosted the event in a homecoming nearly 30 years in the making. That seems like a distant memory now. Plans for Clean 2017 are under way, of course, and we’ll be heading to Las Vegas for that show next June, but that is a long way off.

With no major textile care industry trade show this year, how can manufacturers and suppliers deal with this lack of opportunities to show off their equipment and services? How can selfservice laundry owners and managers learn more about them first-hand?

American Coin-Op is happy to fill this void by hosting its own trade show—the Exhibit in Print—in this month’s issue. This “trade show you can put in your pocket” has a lot of the benefits of a live trade show: letting owners and managers peruse the “booths” of manufacturers and suppliers and check out all of the latest products and services.

The best thing about the Exhibit in Print? All the pluses of a live trade show come without the sore feet and distractions that show attendees may encounter inside an exhibit hall.

All the “booth” articles have been submitted by the exhibiting companies, this issue’s advertisers. Any claims made in Exhibit in Print are those of the participants, not American CoinOp.

It’s time to hit the floor!

Vend-Rite

Vend-Rite’s Vision line of venders provides an opportunity to offer customers the products they want in any size they need.

All venders feature a conveyor delivery system that maximizes product capacity. It can vend items as small as a business card (think “Internet password card”) to as large as a 75-ounce bottle of detergent. Unlike other venders that drop products up to 4 feet, the Vision vender delivers products by an elevator to the convenient collection area. The black interior and LED lighting system promote the advertising packaging colors.

The MDB wiring platform provides for multiple payment systems, coin, bill or card technology. The five-tube coin mechanism will accept nickels, dimes, quarters and dollar coins; and the multi-directional bill acceptor will accept $1, $5 and $10 bills.

Other features include continuous system check and self diagnostics, product dating, refrigeration check, accountability and sales data. The illuminated front and hours of operation can be programmed, as well as an advertising panel on the delivery elevator. The modular design of the pre-wired shelves, motor assemblies and cabinet configuration offer an owner greater flexibility.

The venders, offering SUN’s Brand Name laundry products, have the Vend-Rite bubble brand artwork on the fronts. Side-panel graphics are optional.

Quality. Durability. Affordability. All of the Above.

You don’t have to choose when you choose a Milnor. Since 1959, Milnor has built rugged, industrial coin machines – the workhorses of any store. And now, Milnor’s MCR series washers offer Milnor quality in a cabinet style. Four sizes (20-60 lb. capacities) offer the speed and reliability you have come to expect from Milnor. Seven wash formulas include our ultraefficient GreenTurn FormulasTM that save water and maximize clean. Programmable vend prices, a single-motor inverter drive and easy-to-use controls help busy stores maximize profits and minimize maintenance. You can have it all, from Milnor.

To find out more about Milnor or about financing with Milnor Capital, visit www.milnorcoin.com, call 800-469-8780 or email milnorinfo@milnor.com.

www.milnorcoin.com

Hi-Steam

How can you utilize your existing attendant to produce more income? Can you add shirt service to your coin laundry to generate more income without the hassle of installing a costly boiler? Hi-Steam says yes!

The company has introduced a new shirt finisher and a collar and cuff machine that are all-electric — no boiler is needed.

Turbo Jr.(E) (pictured below on left) is the electrically operated shirt finisher. The company says it is perfect for the coin laundry, with the attendant available to add the shirt service for additional income. Again, no boiler is needed, and the machine has a compact footprint, Hi-Steam says.

Hi-Steam recommends pairing it with the electric collar and cuff machine, CB-520(E) (pictured on right), to produce “beautiful shirts.”

www.hi-steam.com 888-460-9292

Card Concepts Inc.

Card Concepts’ FasCard system is designed for vended laundries to allow store owners the ability to accept any form of payment, whether it be coins, credit/debit cards, loyalty cards or any combination. FasCard can accept and monitor them all.

Easy-to-install, easy to-use wireless card readers provide large graphical displays that work with nearly any machine. FasCard also allows store owners to implement any number of loyalty programs, including Big Bill Bonus, Free Dry, Loyalty Points, Group Discounts and Time of Day pricing.

Smartphone interface allows customers to interact with the system, start the machines, receive end-of cycle e-mail notifications, and even check to see if their favorite machine is in use before they come to the Laundromat.

Card Concepts does not require a minimum card-reader purchase, so owners can start with a few readers and add more over time, plus CCI allows store owners to choose their credit card merchant provider.

www.fascard.com 866-860-1660

A C Power Co.

A C Power Co. Inc has been a familyowned and -operated distributor for more than 40 years. It specializes in Electrolux and Wascomat laundry equipment and parts.

A C Power helps its customers build from the ground up and offers every aspect a customer needs to have a lucrative coin/debit laundry. It goes that extra mile to be sure its customers have the tools to be successful.

A C Power says its sales, parts, service and instal-

lation technicians are among the best in the business. The distributor is strongly built on good customer service, and believes a happy, prosperous customer is its best advertisement. A C Power makes every customer a priority and is here for all your coin laundry needs.

www.acpowerco.com 800-362-1900

Mountain Electronics Inc.

Mountain Electronics specializes in repairing computer boards for the commercial laundry industry, repairing all types of electronic control boards from all the major manufacturers, including ADC, Dexter, Continental, Huebsch, IDC, IPSO, Keltner, Maytag, Primus, Speed Queen, UniMac, Wascomat and Whirlpool.

Mountain Electronics has been repairing the main control boards from all commercial washers and dryers since 2001, and the company stays on the cutting edge of technology in order to be able to repair the newest control boards on the market. Many parts are also becoming obsolete, and Mountain Electronics is able to help Laundromat owners maintain older machines at an affordable price.

The company now repairs Delta variable frequency

Progressive Commercial Auto Insurance

As the top commercial vehicle insurer in the nation, Progressive offers a wide range of commercial insurance coverages customized to suit your business needs. In addition to vehicle insurance, it offers general liability, business owner’s policies, and workers compensation insurance through its Progressive Advantage Business program.

From minimum coverage to comprehensive protection, Progressive’s flexible options make it easy to get customized business and vehicle insurance to ensure both you and your business are fully covered.

Progressive’s direct representatives and local independent agents are knowledgeable about what coverages businesses like yours need. Contact them today and discover how much you can save with Progressive’s money-saving discounts.

www.progressivecommercial.com 888-806-9598

drives (VFDs) and inverters from Dexter and Wascomat washers.

The company’s goal is to offer high-quality repairs with a fast turnaround time. Each computer board sent in for repairs is thoroughly cleaned, repaired and tested by skilled technicians using high-tech test simulators, Mountain Electronics says.

www.mountain-electronics.com 800-370-6053

Dexter Laundry

Investing in laundry equipment is an investment in your future. Whether you’re looking for a good investment or are a seasoned owner looking to expand your business, Dexter can help you achieve your dreams.

As an employee-owned company, Dexter’s success depends on your success. Its team is passionate about the laundry industry and helping customers build successful businesses. It offers industry-leading warranties, lifetime technical support, and DexterLive controls that allow you to run your business from anywhere. Dexter wants to enable you to live the life you want to, not the life you have to.

For over a century, Dexter Laundry has been helping people and companies everywhere process laundry faster and more efficiently. It builds only high-quality, commercial-grade washers and dryers in the heart of America, and strives to make a positive impact on customers’ lives. And its relationship with customers doesn’t end once the initial sale is complete. It stands behind every machine it builds because it is passionate about creating the best laundry ownership experience.

www.dexter.com 800-524-2954

Speed Queen

Speed Queen offers the SC60, a 60-pound washer-extractor with Quantum® Gold controls, designed to give Laundromat owners complete management of their business while increasing revenue and decreasing utility expenses.

Quantum Gold allows store owners to customize their operation and deliver the best customer experience, Speed Queen says. The advanced control system unites equipment controls, programming and store management into one easy-to-use system that store owners can access from any Internet-connected device, anytime and anywhere.

Quantum Gold gives store owners greater control with cycle modifiers, multi-level and time-of-day pricing, maintenance reminders, store and revenue reports, and wireless networking to achieve unprecedented levels of profitability, while reducing utility expenses.

Made of steel, the SC60 is reliable and built to withstand the demands of the commercial laundry industry

and features innovative technology to help reduce water consumption, the company says. The machine’s sump system uses 11% less water while maximizing cleaning power, and its patented Water Guardian technology saves water by detecting slow or leaking fill valves and drains. Additionally, Quantum Gold machines have up to 200 G-force extraction speed, leading to shorter dry times and lower energy bills.

The SC60 is equipped with an advanced inverter drive to provide smooth, reliable power that can save up to 33% on electricity versus previous models, Speed Queen says. Additionally, the SC60 is built with a strong frame that efficiently balances loads and reduces sound and vibration levels.

Speed Queen is committed to the quality of its washer-extractors and provides an industry-leading 10-year warranty.

www.speedqueencommercial.com 800-590-8872

Pellerin Milnor Corp.

Pellerin Milnor Corp.’s MCR27E5 (60 pounds in capacity) washer is an ideal choice for any vended laundry, the company says

The washer’s 9.0-cubic-foot cylinder volume allows for oversized loads. The durable stainless steel cabinet design, easy-to-use control, and comfortable door handle are designed for continued use.

The MCR27E5 comes with pre-programmed formulas, and each formula can be configured with a differ-

ent vend price. Financing is available through Milnor Capital (info@ milnorcapital.com).

For more information on Milnor vended washers, visit the company’s website listed below, e-mail milnor info@milnor.com, or call the number below for your authorized Milnor distributor.

www.milnorcoin.com 504-712-7656

Primus

Primus® offers a vended soft-mount washerextractor that delivers an incredibly fast 400 G-force extraction, removing more water from the load to shorten dry times and reduce energy consumption. The soft-mount washerextractor is available in capacities of 20, 25, 30, 40, 55 and 70 pounds, and delivers the ultimate combination of speed, strength and efficiency, the company says.

Unlike a hard-mount machine, the Primus soft-mount washer-extractor does not require a concrete foundation, which gives Laundromat owners an easy installation option that provides maximum laundry equipment layout design flexibility. It allows the machine to be installed nearly anywhere and results in a quick oneday installation. The fast installation time leads to a quicker store opening, and therefore the sooner a store owner can achieve a return on investment.

The innovative Primus soft-mount washerextractor was developed specifically to consume less water and energy by reducing utility expenses without compromising wash quality. The high extraction speed also helps increase customer satisfaction and throughput, and ultimately revenue, by getting customers in and out of the store quicker.

The equipment also features a patented Cascade™ cylinder for better washability and a large door opening for easy loading and unloading for customers. Additionally, multiple payment activation options are available, such as dual coin drop or card system, which reduces labor associated with coin collection.

www.primuslaundry.com 877-724-0187

Laundry Owners Warehouse

Laundry Owners Warehouse, “People You Trust,” says it delivers customers what they want when they want it, with the highest level of pride and warmth and backed by years of store ownership experience.

Committed to “Laundroteurs,” the distributor considers itself a “One Stop Shop” with more than 74,000 replacement parts, a full line of soap and supplies, and hundreds of used machines, all in stock and available at the company’s newly designed flagship website listed below.

Laundry Owners Warehouse says it is a proud member of the Dexter Laundry family, “Made in the USA” since 1894.

www.LOWlaundry.com 954-537-1643

Hamilton Engineering

Hamilton Engineering’s EVO Companion water heaters are an ideal water-heating solution for any laundry or Laundromat, the company says. The compact water heaters require only a minimal footprint, and they are among the most efficient water heaters available with no flow restrictions or limits on the hot water supplied.

For laundries in areas of poor water quality, or if a current water heater suffers from buildup, then the Indirect Companion may be the solution. Poor water quality could include hard water, a high pH level, or a water chemistry prone to scale in the water heater. The Indirect Companion heats scaleforming water without the risk of developing scale buildup or a loss of efficiency.

www.hamiltonengineering.com 800-968-5530

Simplicity. Durable performance. Exceptional value.

ADC not only delivers machines that are easy to operate and own, but a full selection as well. Turn to our EcoWash lineup for a range of rigid and soft-mount equipment, with large load capacities up to 80 lbs. and water-extracting performance up to 350 G-Force on most sizes. Plus, all EcoWash models feature a full stainless-steel cabinet and the backing of a 5/10-year limited parts warranty.* Because we’re as serious about making things last as we are about making them simple.

* See warranty for complete details.

Financing as low as 1.49% for 12 months. Low fixed financing rates, terms up to 60 months available. Subject to credit approval and individual’s credit profile. This promotion is valid through September 30, 2016. 508.678.9000 | sales@amdry.com | www.adclaundry.com

Simply reliable by design.

User-friendly is one thing. Owner-friendly is quite another.

Coin-O-Matic

Coin-O-Matic, Alsip, Ill., is Speed Queen’s exclusive distributor in Northern Illinois and Indiana, providing customers with profitable investment solutions.

Family-owned and -operated since 1921, Coin-O-Matic offers equipment sales, repair service, replacement parts, Laundromat development and management consulting services.

In today’s dynamic marketplace, every Laundromat owner needs a partner with experience, and Coin-O-Matic provides that component.

Using your mobile device, you can scan the QR code in the image above to visit the commercial/coin laundry section of Coin-O-Matic’s website.

www.coinomatic.com 708-371-9595

ADC

The ADC EcoWash lineup offers reliable and efficient washers in rigid- and soft-mount configurations. Available in three spin-speed options—standard, rapid and high— there is a washer to meet the demands of any coin store.

The standard-spin (100 G) Rigid-Mount Washers feature a unique A-Frame design constructed from structural channel iron, adding to the machine’s excellent strength and stability. The rapid-spin (200 G) Rigid-Mount Washer is constructed with a structural tube-designed frame. The brand’s high-spin (350 G) Soft-Mount Washers feature Suspa® shocks and industrial-grade springs, along with an imbalance detection system.

The durable, ergonomic design of the door handle combined with the brand’s Easy Lock door lock provides convenience and safety. Adding to the machine’s userand owner-friendly features is the ADC Intuitive Micro Controls, which are customizable and easy to program.

Rigid-Mount Washers come in capacities of 25, 30, 40, 60 and 80 pounds, and the Soft-Mount Washers come in 25-, 30-, 40- and 60-pound models. All EcoWash washers feature a standard quick disconnect for immediate power shutoff to the washer.

ADC Multi-Load Washers come standard with a threeyear limited parts warranty and a five-year limited warranty. www.adclaundry.com 508-678-9000

Kings Laundry Group

Kings Laundry Group Inc. provides a wide range of parts and supplies for all major commercial laundry machine brands, such as Dexter, Wascomat, Huebsch, Speed Queen, American Dryer, IPSO, Greenwald, Maytag and so on,

the company says.

Kings Laundry Group Inc. says it is well-respected among Laundromat owners and technicians in New York’s laundry equipment market.

Every day, its employees are working hard to provide the best in service and high-quality products at the most affordable price. Kings Laundry Group is looking forward to serving you.

www.kingslaundrygroup.com 844-727-8740

www.americancoinop.com

Maytag Commercial Laundry

The new Maytag® Commercial Laundry HighEfficiency Front-Load Washer (MHN33) delivers maximized performance and dependability to the coin laundry market.

Equipped with Advanced Spin Technology, the machine delivers more accurate cycle times and offers better unbalanced performance for a variety of load types, Maytag says. When combined with the six-point suspension, accelerometer, progressive spin logic and pump routine, it offers superior wash performance.

The advanced design of the DuraCore Drive System increases machine longevity. A watertight, flexible, triple-lip seal with garter springs keeps moisture away from the shaft, protecting its premium bearings, while the durable shaft sleeve is designed to eliminate shaft

Advanced Laundry Systems

With more than 30 years of experience in the commercial laundry industry, Advanced Laundry Systems is a full-service distributor providing equipment sales, service and parts for the hospitality and healthcare industries, health clubs, multi-family housing, and coin laundries, just to name a few.

The company services Colorado, New Mexico, Wyoming, Nebraska, western Kansas and southwestern Texas.

Advanced Laundry Systems strives to exceed customer expectations by being the leading provider of laundry equipment sales while also supplying outstanding service and solutions to meet its customers’ needs. It carries top equipment names like Dexter, IPSO and Whirlpool,

wear. These improvements, along with a die-cast trunnion, result in more turns over the life of the washer.

The machine also offers Intelligent Controls with M-Series Technology (available on NAR models only), which helps deliver powerful profits for owners and provides wash-cycle flexibility for customers. And, with Maytag Connect 360°™, owners can improve their business by receiving real-time machine diagnostics, as well as remotely setting cycle pricing via the cloud.

www.maytagcommerciallaundry.com 800-662-3587

Imonex

plus stocks and sells parts for other major brands such as UniMac, Wascomat, Electrolux, ADC, Maytag, Milnor, Speed Queen, Sharper Finish, Chicago Dryer and more!

If you’re building a new Laundromat, Advanced Laundry Systems can help! It’ll assist you with any new construction projects, financing, design, or even retooling an existing store. It can also provide all of your necessary Laundromat accessories, including laundry carts, boilers, and vending and change equipment.

Advanced Laundry Systems is the perfect choice for all commercial laundry needs and stands ready to lend its expertise.

www.advlaundry.com 877-432-2504

Imonex®, the patented legend in coin flow, says it is revolutionizing one industry at a time with its Geometric Vertical Technology. Generate up to 80% higher valued coins in money vaults and more than double the days between your collections while offering customers a product that is simple and intuitive, Imonex says.

Laundry owners converting from card to coin operations have experienced gross receipts increases as high as 25% and saved tens of thousands of dollars annually in employee salaries as no attendants are required, the company says.

www.imonex.com 800-446-2719

Huebsch

Huebsch® offers Laundromat owners the vended Galaxy™ washer-extractor with revolutionary eBoost™ technology to increase efficiencies and streamline business operation.

Huebsch washer-extractors are available in capacities of 20, 30, 40, 60, 80 and 100 pounds and feature the innovative Galaxy 400 and 600 controls, which provide a variety of cycle selections, extra wash and rinse cycles, and multilingual operating instructions.

The Galaxy controls allow store owners to program and monitor their equipment from their personal computer to retrieve and analyze performance data, as well as receive alerts for ultimate control and convenience. Store owners can also use the control system to modify vend pricing to increase or decrease during certain times of the day, as well as alter pricing to charge extra for warm or hot water.

The washer-extractor’s eBoost extraction technology with speeds up to 200 G-force increases productivity and reduces utilities. The advanced inverter-drive technology and improved cylinder and sump system design optimize water use to maximize cleaning and customer satisfaction. Additionally, the patented Water Guardian™ feature helps eliminate wasted water by detecting leaks in the drain and fill valve, Huebsch says.

Beyond the intuitive features, Huebsch washer-extractors are more durable than ever. The seals and bearings are designed with optimal corrosion resistance, seven times the water protection and premium heat and wear protection. Store owners can also customize their Laundromat with sleek and sophisticated equipment aesthetics, including control panel overlay design options.

Huebsch also offers a 10-year transferrable warranty.

www.huebsch.com 800-553-5120

NIE

The official name of NIE is National Fire and Indemnity Exchange. It was founded in 1915 to provide insurance products and services exclusively to the drycleaning and laundry industries. Throughout the years, NIE has written thousands of coin laundry operations, including attended, unattended and 24-hour operations. NIE’s staff has the expertise to handle the needs of all types of coin laundries and to help solve any problems customers may have.

NIE is a reciprocal exchange, meaning its policyholders own NIE and insure each other; there are no stockholders. All NIE commercial package policies are non-assessable; policyholders do not have to worry about premium assessments if NIE were to become unprofitable.

NIE’s policyholders elect an advisory committee comprised of dry cleaner and coin laundry owners. That committee decides how to invest NIE’s assets, what actuarial firm should analyze NIE’s loss reserves, and what CPA firm should audit NIE’s financial statements. The committee speaks on behalf of all policyholders and in those policyholders’ best interest.

The NIE staff is located in St. Louis. When there is a coverage question or service need, customers receive a prompt, courteous and efficient answer, the company says.

www.nieinsurance.com 800-325-9522

R&B Wire Products

A new product innovation from the leader in laundry carts has arrived!

R&B Wire Products has launched its new Antimicrobial Wire Laundry Cart line, including the 100E-SERIES/ANTI, 200F-SERIES/ANTI and 201H-SERIES/ ANTI with and without racks.

R&B Wire says this product option creates the first wire laundry cart line with an antimicrobial powder coating that inhibits the growth of bacteria, providing a new level of cleanliness.

The entire base, basket and rack has an antimicrobial additive incorporated into the coating, plus the cart has an antimicrobial bumper for complete protection.

This new product line will allow any coin laundry or alternative environment to have added protection to minimize bacteria while enhancing cleanliness, showing your customers that you care.

www.rbwire.com 800-634-0555

Setomatic Systems/SpyderWash

SpyderWash is more than just a payment system, says developer Setomatic Systems. It is a complete management system with the tools to help owners better run their locations and manage their wash-dry-fold business. Knowing the importance of adding emerging payment technologies, Setomatic included contactless (RFID) and Near Field Communication (NFC) on its readers from day one. At the time, nobody understood the importance of these features, Setomatic says, but that all changed in October 2014 when Apple released Apple Pay. Mobile Wallets using NFC have now become mainstream, with Google (Android Pay) and Samsung jumping on the NFC bandwagon. Customers can even pay using their Apple watch just by holding it in front of a SpyderWash reader.

Through the SpyderWash Web Portal, owners receive full accountability of all payments, including coins. New features are continuously being added. You can receive coin box alerts when your boxes are getting close to capacity. There is also a “machine availability” application, Spyder Watch, that allows customers to view which machines are available in your store.

This month, Setomatic is adding some exciting new loyalty programs that will help increase credit card usage and brand loyalty. It recently released its SpyderWash Kiosk where your customers can purchase loyalty cards and add value to loyalty cards with cash, credit cards as well as Apple, Android or Samsung Pay.

www.setomaticsystems.com 516-752-8008

Laundry Concepts

Family-owned and -operated for the past 17 years, Laundry Concepts offers excellent customer service, a representation of quality products, and new, innovative ways to improve the self-service and onpremise laundry industries, the company says.

It offers exclusive Illinois distribution of FasCard, a wireless card reader designed to provide customers the ability to pay with credit card, coins or even loyalty cards at each machine. Remote accessibility and online reporting give Laundromat owners the freedom of a loyalty card system without a huge investment.

The Laundry Concepts’ online store is improving its parts availability and provides quick turnarounds. Customers can sign up on the website (www.lcparts. com) to receive specials via e-mail.

Dion Marcionetti and his family are proud of their relationships with so many successful business owners. The company knows how important it is to treat every phone call, walk-in and e-mail with the highest level of respect and customer service, the same way the Marcionettis treat each other—like family.

www.laundryconcepts.com 800-845-3903

Ed Brown Distributors

Ed Brown Distributors has been serving the laundry industry for more than 50 years in North Texas and Oklahoma. Located in Dallas, EBD is a manufacturer’s distributor for Huebsch vended laundry and onpremise laundry equipment, and Continental Girbau vended laundry and on-premise laundry equipment.

It is a distributor for the washers and dryers as well as the other equipment (hot water systems, plumbing racks, coin changers, bill changers, soap vending machines, carts, tables, chairs, coin/bill counters, scales, card systems, etc.) needed to open or improve your store.

EBD is experienced in assisting investors with starting coin and card laundries as well as supplying replacement equipment. It offers layout and design, demographics, site surveys, and proper sizing of your store, and it can assist with financing as well as contractors for finish out of your store.

Rowe Bill Changers

The full-service distributor has its own service, parts and installation departments and crews. EBD can do anything from “turnkey set-up” to delivering the equipment to you.

It has thousands of original equipment manufacturers’ (OEM) parts from many different manufacturers in stock and ready to ship worldwide, offering a 90-day limited warranty. If technical service is needed, EBD has factory-trained service technicians utilizing state-of-the-art GPS-equipped trucks to help expedite service to its valued customers.

www.ebd-parts.com 800-929-5520

The new, innovative BC-1600 Bill Changer and Bill Buster product lines have recently been introduced by Rowe Bill Changers.

These new models feature an industry first — standard equipping that includes remote alerts for “hopper empty” or “stacker full” at no extra cost. Busy store owners appreciate receiving text or e-mail notifications when their Bill Changers or Bill Busters are out of service. Both product lines feature a feedback display for patrons showing “Please Insert Bill,” “Dispensing Bills,” “Dispensing Coins,” “Transaction Complete” and “Previous Bill.”

Cabinets offer high security, with a strong, 12-gauge cabinet and door featuring Rowe’s exclusive “bank safe-like” Medico “T” handle door lock system. Plus, the exterior graphic overlay can be customized to provide special instructions in various

languages, QR codes and colors matching a store’s décor.

The BC-1600 models are equipped with reliable, dual MEI/CPI bill acceptors or recyclers. These changers can receive a $20 bill from a patron and return three $5 bills plus 20 quarters. Other combinations are easily programmed on-site.

What is unique is that the three $5 bills dispensed for the $20 had been collected from previous patrons without the store owner or attendant touching the bills. It is like having a 24/7 automated cash drawer. Using the bill recycler in this way means store owners do not need to stock $5 bills, saving time, money and trips to the bank for change.

The Bill Buster models are perfect for card stores or larger, busy coin stores where patrons need to break large bills into smaller bills. They can be equipped with heavy-duty Puloon VCDM cash dispensers with two, three or four high-capacity bill cassettes.

www.rowebillchangers.com 800-669-7693

Gold Coin Laundry Equipment

Gold Coin Laundry Equipment Inc. is located in Jamaica, Queens, N.Y. Its facility contains more than 13,000 square feet of offices, warehouse space and, most importantly, an interactive sales floor. Customers can see the full line of equipment carried by Gold Coin in a working environment.

Demonstrations on Dexter 100G and 200G washers show potential buyers the differences between the two lines. Buyers can also see Standard’s EasyPay kiosk in action, as well as Card Concepts LaundryCard and FasCard systems. Customers can also interact with the entire Vend-Rite line as well as a working NATCO WallNat water heater.

Gold Coin is currently working on a new display of competitors’ equipment to help its customers make an educated purchasing decision.

Started in 1987 by laundry industry veteran Fred Pratt, Gold Coin is a full-service Dexter distributor covering a territory extending from New York City east to the tip of Long Island, north into upstate New York, and south and west, including the northern half of New Jersey.

In addition to selling and servicing equipment in these areas, Gold Coin’s expanded, fully stocked and fully staffed parts department ships parts nationwide.

Gold Coin was named Dexter’s 2015 top Distributor in the East, an accolade it has earned most of its 29 years in operation. It was also Dexter’s 2009 Distributor of the Year.

Customers also look forward to Gold Coin’s annual “Founder’s Day Sale,” scheduled this year for Sept. 14-15. Manufacturers’ representatives will be present, food will be served, and the prices will be among the best offered this year, the company says.

www.goldcoinlaundry.com 800-952-1474

D&M Equipment Co.

D&M Equipment Co., the No. 1 distributor of Dexter Laundry equipment and parts in the Midwest, is headquartered at 4822 W. Fullerton Ave., Chicago. It has been a pioneer in the commercial laundry industry for more than 45 years, having built more than 200 Laundromats in the Chicagoland area, and it continues to provide outstanding service and expertise to the industry, the company says.

The D&M parts department strives to offer the best deals on parts for all the major brands, industrywide. Knowledgeable staff can help identify the correct parts, and offer the most competitive prices in the market today. D&M can ship parts anywhere in the world, and carries a large inventory of items to ensure speedy delivery on all orders. Parts Manager Dan Welden has been with the organization for more than 12 years and looks forward to assisting you.

New company President Joe Frankian looks to add his sales expertise to a strong product line. He will continue to keep D&M front and center in the laundry industry, as it offers service seminars and the experience of “some of the best techs and contractors in the industry” to aid D&M customers every step of the way.

Business hours are 7:30 a.m. to 5 p.m. Central time Monday through Friday, and 8:30 a.m. to noon on Saturday. D&M Equipment is closed on Sundays.

In the Chicagoland area, customers can reach D&M at 773-889-5500, fax 773-889-6380.

www.dandmequipment.com 800-451-2676

NY Laundry Equipment

Are you looking for unbeatable prices on the largest variety of Laundromat equipment, parts and supplies? If so, contact NY Laundry Equipment Corp., the premier distributor of pre-owned commercial laundry equipment.

Let its expertise work for you: from finding and analyzing locations, to providing the best in refurbished or used equipment, to financing.

NY Laundry Equipment was founded in 1997 after the founder, a Laundromat owner, shopped and purchased some pre-owned equipment. After comparing the benefits of buying new vs. used, he felt other Laundromat owners could benefit by purchasing pre-owned equipment as well.

The business has been built on its reputation in the industry, and it is with great pride that it continues to service Laundromat owners nationwide.

Super Laundry

Super Laundry Equipment has grown to be the largest distributor of commercial laundry equipment in the USA, the company says. With 10 regional offices covering 15 states (territory restrictions may apply), Super Laundry offers an unsurpassed package of products and services.

Simply put, the organization believes it offers the “Best Value for Your Money” for equipment, service and parts.

If you’re looking to build a state-of-the-art Laundromat, Super Laundry believes it has the best available products and services to meet your needs: site selection and evaluation; demographic studies; competitive analysis; layout and design; equipment mix calculations; delivery; installation; service; parts; advice on advertising, marketing, and training attendants; and more.

With more than 30 years in the industry, Super Laundry can offer expert advice on maximizing revenue or reducing utility expenses, and provide you with costefficient products available to meet your needs.

The diversified organization represents the leading

Today, it buys, refurbishes and sells all equipment related to the laundry business, shipping worldwide. It can design your layout and provide equipment packages for an entire store or assist in the selection of individual items.

Its efforts in the industry have earned the distributor the status of being the largest supplier of pre-owned equipment in the United States. It rebuilds more than 2,000 washing machines annually.

Take advantage of a great deal today.

www.nylaundry.com 516-432-3834

manufacturers in the industry, and currently supplies more than 30 different brands of equipment and parts, including Primus, Speed Queen, EZ Pay, Huebsch, Wascomat, NATCO, Maytag, Standard ChangeMakers, CCI, High Mark Mfg., Solomatic, SpyderWash (Setomatic Systems), Hamilton Engineering, ESD, VendRite and R&B Wire.

Dedicated to earning and maintaining your business, Super Laundry realizes that your relationship will continue long after your purchase of equipment. It strives to maintain customer satisfaction with a large, professional fleet of factory-trained technicians, and parts available through all of its branches.

Contact your region’s Super Laundry office today:

• Buffalo/Syracuse, N.Y. — East Syracuse, N.Y.; 716818-1149

• Los Angeles — City of Industry, Calif.; 800-9549000

• Michigan/Ohio — Columbus, Ohio; 800-466-1262

• New England — Woburn, Mass.; 781-376-6400

• New Jersey — Carlsbad, N.J.; 800-992-2769

• Connecticut — East Hartford, Conn.; 888-678-9274

Super Laundry thanks you for the opportunity to serve your laundry needs and looks forward to earning your business every day. www.superlaundry.com

Royal Basket Trucks

Royal Basket Trucks continues to offer superior cart solutions supporting commercial laundries and dry cleaners. Royal’s full line of wire laundry carts are produced in Wisconsin and feature a durable, black vinyl-dipped wire basket with PVC topping mounted to a powder-coated steel base. The cart moves easily and quietly on non-marking, polyurethane casters, and carts are available in three sizes, including a tapered front cart for front-load equipment. All models offer optional single and double garment hangers.

Royal also offers a full line of basket trucks, poly trucks, bulk linen carts, hampers, etc., for sorting, collecting, processing and transporting. Products are made to order and shipped with only a short lead time.

www.royal-basket.com 800-426-6447

Continental Girbau

The Express Laundry Center® package — a proven and complete turnkey solution for new vended laundries — is free of franchise restrictions, costs and red tape, says Continental Girbau. Express Laundry Centers offer a 60-minute self-service wash/dry/fold, low utility costs, unique store services, owner advantages, and bolstered profit potential.

The Express Laundry Center brand teams highly efficient, high-speed laundry equipment and multiple services with local marketing and management support. It is a

complete store solution available to vended laundry investors only through Continental Girbau Inc.

Freestanding ExpressWash Washers generate extract speeds up to 400 G-force. When compared with traditional hard-mount washers, ExpressWash Washers remove more moisture during extract and significantly reduce drying time and gas consumption, Continental says. In turn, Express Laundry Centers enjoy higher customer turnover, lower operational costs and boosted profit potential.

Unlike traditional vended laundries, Express Laundry Centers use significantly less water, natural gas and electricity, according to Continental. How much money can be saved annually? A 3,500-square-foot Express Laundry Center can save an estimated $74,000 per year in utility costs over a traditional laundry.

Monarch Coin &

Security

Inc.

www.expresslaundry.com 800-256-1073 Everything you need to turn an existing laundromat into your dream business is possible with Huebsch® services and support. Our Rehab/Retool program is your all-in-one solution for acquiring and rehabbing a laundromat with top-of-the-line equipment and personalized design. Our distributors, who earned the highest Overall Distributor Quality Score* in the industry, will support you through every step. Add in the experience, knowledge and passion of Huebsch Financial, and you get laundry-focused financing designed specifically for you. To start a laundromat with endless possibilities, visit Huebsch.com/refresh

Monarch Coin & Security Inc., family-owned and -operated since 1903, manufactures coin and token slides; coin boxes; locks; extensions; security guards; coin-box guards; meters for showers or outdoor lighting; bathroom door locks; and Key Kop locking key rings; as well as soap machines and change machines. The company also offers keyed-alike locks/boxes for no additional charge.

Customer satisfaction is a company priority, and most orders ship within two to three days.

www.monarchcoin.com 800-462-9460

ESD Inc.

Since 1969, ESD has provided the self-service laundry industry with high-quality, innovative products. It introduced the vertical coin slide to the U.S. market, which today remains the world standard.

In the early 1990s, ESD launched another industry game-changer by developing an electronic Smart Card payment system. It further refined electronic payments with the introduction of a magnetic-stripe card system that offers an economical alternative for Laundromats. The legacy Smart Card products continue to be widely used in multi-housing, and in many Laundromats, but mag-stripe technology that embraces both credit/debit cards and loyalty cards is now the featured system in most Laundromats.

ESD’s engineering and research team is continually creating new products. These system applications offer full accountability, advanced technology and true dependability.

CyberWash was the first mag-stripe system using in-store computers and offering marketing tools to help entice and hold customers. CrossLink is a wireless system that allows the acceptance of coins while adding credit/debit cards and/or mag-stripe loyalty cards. SmartLink is a wireless system that read all types of mag-stripe cards, as well as smart cards. CyberLaundry is the wireless system that adds a VTM to revalue cards and manages all data in the cloud. Synergy is a wireless system, similar to CyberLaundry, but uses on-site servers.

ESD recently introduced its most advanced VTM, the ESD Payment Center (pictured). It provides for the acceptance of cash, credit, debit and EBT cards. It can also accept most NFC mobile payment solutions, including Apple Pay, Samsung Pay and Android Pay. The terminal is EMV smart chip hardware-ready.

MyLaundryLink is the cloud-hosted ESD-exclusive software that offers real-time transactional information, including revenue tracking and reporting, reader management, employee time-clock functions, and service alerts.

www.esdcard.com 800-523-1510

The Laundry Pass

The easy-to-operate Laundry Pass card payment system is designed to boost revenue and save time for Laundromat owners. It provides numerous cost-effective and innovative features. Customers obtain or refill Laundry Pass cards via a kiosk located on premises that conveniently accepts cash as well as debit/credit cards. The customer then simply taps the card to the reader of the desired machine before each use (rather than swiping it), and the programmed fee is electronically debited.

Among The Laundry Pass benefits: Audit Ability — Through a cloud service, owners have complete control over their finances by accessing up-to-the-minute auditing of cash deposits at the kiosk.

MIFAR Technology — The system uses the latest In Contact-less wave card technology. This precludes any downtime due to jammed readers, and customers do not need to replenish cards as often as there is no magnetic strip or chip to get worn out or dirty.

Freedom — To choose your own credit card processor.

Adjustable Vend Pricing — Set pricing in penny increments rather than being limited to quarter increments.

Operational Efficiency and Flexibility — Alter vend pricing with ease. Prices may be set to fluctuate by time of day.

Customer Loyalty Guarantee — Offer the option of customer incentives such as discount cards, or discount pricing on larger numbers of prepaid washes.

Affordability and Compatibility — Have the ability to maintain coin-operated and card-operated machines at one location simultaneously. The Laundry Pass technology is already in use on all major makes and models, the company says, allowing seamless integration and avoiding unnecessary new-machinery costs.

Money-Saving Solutions — Reduce labor costs with superior efficiency and mechanical capability. Prepaid laundry cards support constant, instantaneous monetary float.

Cloud-Based Software — Offers the unique option of cloud-based software that provides valuable business demographics, revenue information, remote monitoring capability, equipment analytics, and more.

www.thelaundrypass.com 855-870-5625

www.americancoinop.com

Alliance Laundry Systems Gets OK for Massive Expansion

$62.6 million project will add 225,000 square feet of new buildings to campus

The Board of Directors for Alliance Laundry Systems has formally approved a proposed $62.6 million expansion to its campus in Ripon, Wis.

Investment incentives from the Wisconsin Economic Development Corporation (WEDC), Fond du Lac County through the Fond du Lac County Economic Development Corporation (FCEDC), and the City of Ripon have been finalized, clearing the way for the expansion to move forward.

The project will add 225,000 square feet of new buildings, including the construction of a new North America Sales and Marketing Headquarters and the conversion of an existing warehouse into a manufacturing facility.

It is estimated that the project will add 200 new permanent jobs to the local workforce.

“Alliance Laundry Systems has been headquartered here in Ripon for more than a hundred years,” says Mike Schoeb, Alliance president and CEO. “During that time, we have developed a tremendous partnership with both Fond du Lac County and the State of Wisconsin. Those partnerships have allowed us to continue to invest in growing our business and keeping our workforce in Wisconsin. This expansion is another demonstration of our mutual commitment to our employees and the local community.”

Alliance Laundry Systems designs, manufactures and markets commercial laundry equipment under the brand names Huebsch®, IPSO®, Primus®, Speed Queen® and UniMac®, among others.

This expansion will be the single largest capacity-related investment in the company’s history, Alliance says, and will ensure its continued ability to meet demand for its laundry equipment. This is a much broader undertaking than previous expansions and will increase capacity across all brands and models.

The new North America Sales and Marketing Headquarters will feature state-of-the art conference facilities and a digital showroom, and will provide a premium destination for current and potential Alliance customers.

“We are thrilled to provide support for this expansion project to help Alliance Laundry Systems increase their Wisconsin footprint,” says Mark Hogan, secretary and CEO of WEDC. “Their continued success and ongoing commitment to grow operations and create jobs here are proof positive of Wisconsin’s strong business climate and responsive economic development network.”

“Alliance has been a key component of the County’s

robust and growing economy,” says Allen Buechel, Fond du Lac County executive. “The company’s latest expansion will significantly advance both the local and regional economies.”

“This third expansion will have a tremendous economic impact and indicates that Fond du Lac is a great place to do business,” says Steve Jenkins, president of the FCEDC. “Alliance Laundry Systems is a great company productively employing residents of the County and region but also contributing in many other ways to the well-being of the community.”

The new jobs generated by this expansion will include all aspects of manufacturing, including assembly, fabrication, welding, engineering, supervision and maintenance, as well as increases in salaried positions, Alliance says.

Groundbreaking for the project is expected to take place this summer. ACO

A multimillion-dollar expansion at Alliance Laundry Systems’ Wisconsin campus will add 225,000 square feet of new buildings, including a new North America Sales and Marketing Headquarters. (Photos: Alliance Laundry Systems)

An aerial view of Alliance Laundry Systems’ current campus in Ripon, Wis.

Schoeb

Dexter Distributor Profiles Recent Store Projects

his existing space and have been in operation since September.

“We have received nothing but glowing reviews from our customers, who love how their laundry comes out virtually dry, which means they spend less total time doing laundry,” says Jouvenat.

He finds the new machines aesthetically and operationally pleasing, plus he likes the extra capacity because it means that the drop-off laundry doesn’t get held up in the queue for one of the 75-pound machines.

Walmart. An existing laundry at that location was run-down and in need of an overhaul, Abed says. Equipment would have to be replaced, and the entire business space needed a complete facelift.

The first thing Abed did was to negotiate a long-term lease with the landlord. With the lease secure and a long-term business plan in place, Abed opened A-1 Coin Laundry here in December. He ran the business most of December using the existing equipment while he formulated his renovation plan.

Jock Jouvenat’s Value Clean Laundromat was created out of the remnants of a 1970sera Laundromat that existed as a commercial unit in property Jouvenat bought in 1998. New to the industry then, he reached out to WSD for guidance in renovating the space and acquiring new laundry equipment. Value Clean was opened in May 2001.

Through the years, Jouvenat gradually increased Value Clean’s laundry capacity, both by adding Dexter laundry machines for general use, as well as behind the counter

when he established a dropoff laundry service. Nine years ago, he started acquiring larger machines, the first of which were three Dexter T-50x2 Stack 50-pound dryers that are still operating today. A year and a half ago, after consulting with WSD’s Jim Wright, he added a Dexter T-80 Express 80-pound OPL dryer behind the counter for drop-off laundry service.

He attended Clean 2015 with the intent to acquire two more 75-pounders. However, upon learning those particular machines were no longer being made, Jouvenat took Wright’s recommendation to purchase two Dexter T-1450 90-pound Express machines instead. The high-capacity washers fit within

A-1 COIN LAUNDRY CORONA, CALIF.

When Hesham Abed decided to purchase A-1 Coin Laundry in an up-and-coming shopping center in late 2015, he turned once again to WSD for guidance. WSD’s Steve Erlinger had assisted the college professor and his wife, Zana, upgrade another store in Moreno Valley, Calif., in 2014.

Now, Abed hopes to duplicate their Moreno Valley success with the Corona A-1 Coin Laundry, backed by Dexter vended equipment and WSD’s experience and expertise.

The 2,200-square-foot coinop is located in a busy, recently upgraded shopping center that is anchored by a brand-new

Abed decided to brand this store in a manner similar to his Moreno Valley laundry, using the same high-quality materials, color scheme and laundry equipment. The project, involving a complete floor-to-ceiling renovation and the purchase of brand-new Dexter equipment, was completed Jan. 15.

Abed purchased machines from the Dexter C series line. Equipment installed consisted of 34 energy-efficient washing machines (seven 20-pound T-300 washers, 11 30-pound T-400 washers, eight 40-pound T-600 washers, six 60-pound T-900 washers, and two 80-pound T-1200 washers) as well as 23 stacked dryers (17 T-30x2 dryers and six T-50x2 dryers).

These high-capacity 90-pound Dexter washers fit within the existing space at Jock Jouvenat’s Value Clean Laundromat and have been in operation since September. (Photos: Western State Design)

Hesham and Zana Abed (pictured) turned to distributor Western State Design and Steve Erlinger upon deciding to acquire and overhaul a run-down store in Corona, Calif., that is now A-1 Coin Laundry.

Western State Design (WSD), headquartered in Hayward, Calif., recently profiled three of its West Coast laundry projects featuring Dexter equipment.

VALUE CLEAN LAUNDROMAT ROSEBURG, ORE.

“I have had great experience with the Dexter coin-op laundry equipment; it is very attractive, durable and dependable,” Abed says. “It is also extremely efficient, allowing customers to complete their wash quickly in order to get back to their busy lives.”

long overdue for replacement, according to Rubalcaba, and the facility lacked the large-size washers and dryers that customers demand.

The walls were painted a bright orange with black accents, a neutral tile replaced the old floors, the folding tables and ceiling tiles were replaced, and a new water heater and water tank were installed.

WSD partnered with businessman and restaurateur Carlos Rubalcaba on a renovation project for his business, Rubalcaba Bros Coin Laundry.

Rubalcaba, who purchased the Laundromat seven years ago from his uncle who owns the Rubalcaba Shopping Center, completed a facility upgrade and laundry equipment installation with Dexter C-Series machines.

His store’s equipment was

Rubalcaba worked with WSD’s Erlinger on the appropriate equipment mix. The C-Series features DexterLive controls and comes with access to DexterLive.com, a new web application.

Each machine also features large loading doors with new handles and 180-degree stainless steel hinges.

Rubalcaba Bros Coin Laundry now boasts 29 C-Series coin laundry washers, including seven T-300 models, 12 T-400s, six T-600s, two T-900s, and

two T-1200s. Additionally, Rubalcaba purchased 10 30-pound stack dryers and five 50-pound stack dryers.

For community members, the Laundromat is not just another revamped business in the area, it is a necessity. Many walk as a primary means of transportation and require ready access to a Laundromat; there isn’t another one close by, says

Erlinger. So when news of the renovation spread around the community, people were anxious to know when the store would reopen.

Rubalcaba plans to implement a fluff-and-fold service at the store, so that customers will be able to drop off loads of laundry for staff to wash, dry and fold for pickup at a later date or time.

ACO

Laundry Electronics Repair

Rubalcaba Bros Coin Laundry is not just another revamped business in Anaheim, Calif., it is a necessity for many community members whose primary means of transportation is walking. There is not another laundry close by, says WSD’s Erlinger.

RUBALCABA BROS COIN LAUNDRY

ANAHEIM, CALIF.

TRANSFERRING OWNERSHIP TO A SON OR DAUGHTER

You’ve owned your Laundromat business for 35 years. You’re at the age when most of your friends have retired. You have family health issues that occupy quite a bit of time. Finally, you have a son or daughter who would like to take over the business.

How do you go about making a successful transfer of ownership? It is not like a sale of a business, in that you will not be totally removed. For instance, you will get together Sundays and he/she will discuss Laundromat issues. Finally, you will be receiving money from the transfer, and want to make sure that that flow continues. Otherwise, five years from now, you will be back running the show. And that is the last thing you want to do.

So you have a son who wants—really wants—to take over the business. Maybe he will do it in his spare time and it will be a second job for him. Or maybe he’ll make a career switch. Perhaps he’s helped you over the years. At any rate, he knows what he’s getting into. For example, he knows that it is a seven-day-a-week activity

because someone has to collect the money. He understands that some mechanical expertise is mandatory. Obviously, this transaction is “full disclosure;” there can be no secrets.

A second consideration is that you believe your son is up to the challenge. He has demonstrated the ability to work hard and to pay attention to details. He has shown prudence in his financial dealings. He has the perseverance to make it work over the long haul. If you say yes to all these, move forward. If you say maybe not—he has a history of starting and stopping projects, he lives above his means, he’s overcommitted—then make other plans. Sell the business to an outsider.

The deal might go something like this. You hand over your business, and your son agrees to pay $1,500 a month for 15 years ($18,000 a year). If something happens and your son doesn’t honor the commitment, you can take over the business and sell it if you want.

If you were taking $55,000 out of the business, this means that your son will have to start out drawing $37,000 a year. (Eighteen thousand dollars is for you and $37,000 is for him, totaling $55,000.) It must be crystal clear that he can manage on $37,000. It would be nice if his spouse had a job, so he wasn’t the primary breadwinner. Hopefully, he would improve the business over time, and there will be a higher pullout. At that point, you still get your $1,500 a month while he makes more than the initial $37,000. At any rate, he’ll make more after 15 years. That’s a successful transfer.

One must consider the alternative of things not going well. What happens if your son has trouble running your enterprise? He doesn’t buy insurance on time, and a midnight fire burns everything to the ground. Your $1,500 monthly payments stop. What will you do? You have no business to go back to because there’s only blackened cinders. Would you manage?

Without the payments, would you have to sell your house and move into a small apartment or senior housing? Would this bother you and your wife? Would you go around for the rest of your life, blaming your son for ruining your life? Think hard, and answer no to continue making the transfer.

Make it clear to your child that he is getting a great deal. He is taking over a turn-key business and will be

Howard Scott

able to draw a living from day one. And he doesn’t have to put out any money up front. Point out to your son that he is taking on a huge obligation, namely that he agrees to partially fund his father for the next 15 years. Suggest that if the business fails, he will still have the parental obligation. That might mean that the son takes a second job at Walmart.

The tax ramifications of such a transfer is favorable. It’s called an installment sale transaction. If you had sold the business for, say, $170,000, that lump sum payment would put you in the maximum capital gains category and raise your remaining income by a few tax brackets, most likely. You might be at the 33% or 35% bracket. But a 15-year payout of $18,000 a year would minimize the capital gains liability and probably wouldn’t alter your overall tax bracket. You might save $10,000 or $20,000 in taxes.

Incidentally, when you sell over time, the selling price increases, as in the example I’ve described. It is a simple case of calculating the present value of the money combined with the risk of default. So, you are not gouging your son when you ask him to pay 60% more over time.

Draw up and sign an agreement. Nothing fancy—one or two

pages will do. It states the terms of the transfer, with the proviso that the seller can take over the business when the buyer misses a month of payments. If you want, hire a lawyer. But even a nonlegal note is binding, in that the seller can go after the son’s other assets if there’s non-compliance.

But that’s the last thing you want to happen. The real terms of the transfer is written in blood. The father, realizing his energy has peaked, wishes to bestow on his son a going business. In turn, the son (or daughter) realizing that his father has made this venture his life’s work, takes on the obligation of helping to support his father for 15 years.

If there are multiple children, you must figure how your sale of your business will affect the estate distribution after you are gone. Also, consider the possibility of you and your spouse dying early, before the full payment is realized. Consult your lawyer.

Done correctly, transferring a Laundromat business is a win-win situation for everyone. Maybe it will be your choice. ACO

Howard Scott is a longtime business writer and consultant. He can be reached at dancinghill@gmail.com.

By Bruce Beggs, Editorial Director

Your Laundromat can be much more than the small business that provides your livelihood and supports your family. It can be a community gathering spot, a place where families can come to do their laundry but also enjoy a holiday party, bring their children for after-school tutoring, or even get health testing.

During its recent Excellence in Laundry Conference in California, the Coin Laundry Association invited a handful of store owners who actively organize and promote community activities through their stores to speak to their peers about why they involve themselves in more than just providing laundry services.

Tom Rhodes owns seven Sunshine Laundry Centers in Vero Beach, Ft. Pierce and Port St. Lucie, Fla.

“I want to make my small corner of the world a better place, pure and simple,” he says.

Rhodes’ businesses give laundry vouchers to a ministry that supports the poor, hosts “Loads of Love” events several times a year, donates a portion of revenue from a “blessed washer” used between Thanksgiving and Christmas to a local charity, and hires from a local jobs training program, among other community endeavors.

too. Rhodes and crew built a water “mis-

(Photo: © iStockphoto/LuminaStock)

Tom Rhodes

ter” within what looks like a washing machine. They take it to some outdoor events for kids to play in. It carries the Sunshine Laundry Center brand and is often photographed.

Rhodes recounted a story about a customer who, while waiting between cycles in one of his stores, was reading newspaper clippings about Sunshine’s community activities on a bulletin board. Upon recognizing Rhodes from a picture, the man said simply, “You’re a good man.”

“Think about how many deposits I made in that man’s mind, and how I differentiated myself right away from the other Laundromats in town,” Rhodes says.

He urged attendees to keep their eyes open to the needs in their own communities and then find a way to step in and fill them if they can.

“You guys can do that in your own way,” Rhodes says. “Your community may be a little different than Vero Beach, but I imagine a lot of the needs

are still the same. Just open your eyes, read the paper, listen to what’s on the radio. There are an abundance of opportunities for you.”

Tyrone Akins and Brian Holland are co-owners of The Laundry Café, with two 24-hour stores in Philadelphia and a third on the way.

Before opening the first store, “We had a decision to make,” says Akins. “Did we just want to become a business within that community, or did we want to become part of the fabric of that community? Our goal was to understand the interests of our clients, our customers.”

At The Laundry Café, “Family Night” encourages families to gather for free pizza and a movie one night a week. “Honor Roll Sweepstakes” provides community youth who make the honor roll the chance to win prizes like an iPad, Nintendo Wii or Kindle Fire. The “Halloween Costume Showcase” gives local kids the opportunity to flaunt costumes and enjoy free candy, music

Brian Holland (standing at right) makes a point while (from left) Tom Rhodes, Jeff Gardner, Tyrone Akins and Paul Pettefer listen. (Photos: Bruce Beggs)

Brian Holland

Tyrone Akins

Other programs, which are free and open to the public, focus on heart health, hypertension and breast cancer awareness.

“It takes so little of your time, but your return on investment is incredible,” Akins says. “When you say return on investment and you think business, you always think about dollars. What we’re talking about is your return on neighborhood investment.”

“It’s the small things that make a huge difference in another person’s life,” Holland says.

“A lot of times, it’s not all of the work that we do, sometimes it’s just making your store the venue for good things to happen,” says Akins.

Paul Pettefer owns four Laundry World stores in and around Lake Charles, La. As a Christ-following business owner driven to bring his half white-half black city together, he’s straightforward about using his stores as places to tell stories about the causes he’s

passionate about, particularly those involving low-income families.

He frequently hires young locals to assist with equipment installations or other projects in and around his stores. His sign out front often carries messages of peace and prosperity. He partners with local churches and organizations in providing different ministries.

On a personal note, he’s gained a reputation in his community as being quite a barbecue chef (“The Bishop of BBQ”). He even repurposed a dryer into a smoker that he sometimes uses at community events.

“What are you going to do with your platform?” Pettefer asks. “The press will pick it up if you have a cool story and you tell them about it. There’s an art to writing a press release, it takes a long time. But if you write one, they’ll publish it.”

Jeff Gardner is also known as the “Laundry Doctor,” the collective name for the

two Minneapolis-St. Paul Laundromats he owns and operates.

While the first store he opened catered mainly to singles, his second store was more family-oriented, and he immediately saw the need to learn more about the issues facing today’s families.

He started a “Story Time” program in which he offered pizza two nights a week and invited local leaders (police officers, city councilmen, etc.) to read to the children who came.

He became acquainted with a young girl who lived across the street and was there for every reading event. As she grew older, she became one of the volunteers reading to the kids. She excelled in high school and is now midway through college on her way to becoming a nurse. In comparison, her siblings have been in trouble with the law or have had children at a young age.

“The message is, by doing the things that these guys are doing, you can make a difference in your community,” Gardner says.

ACO

Jeff Gardner

Paul Pettefer

OUR SISTER WEBSITES

SPEED QUEEN NAMES KEEWES EQUIPMENT 2015 DISTRIBUTOR OF YEAR

Speed Queen® recently named KeeWes Equipment Co. its 2015 Distributor of the Year.

“KeeWes’ impressive sales performance and customer service have earned them the title of 2015 Distributor of the Year,” says Jim Rosenthal, Speed Queen North American sales manager. “The company continues to raise the bar for its sales growth and commitment to providing a first-rate customer experience.”

KeeWes also received this award in 2013.

“To be named the Distributor of the Year more than once shows remarkable drive and dedication to growing their business,” Rosenthal says.

Nick Luzecky, KeeWes president, accepted the award as his company’s annual Spring Open House.

“We are very honored to receive the Speed Queen Distributor of the Year award,” Luzecky says. “We have a dedicated and competent staff in all areas – sales, service and office support. We take pride in providing exceptional customer service and reliable equipment.”

KeeWes was founded in 1976 and services five states: Missouri, Arkansas, Oklahoma, Kansas and Illinois. The company prides itself on not only exceptional sales and customer service, but its ability to provide full-service laundry solutions for clients, Speed Queen says. Those solutions include layout and design, equipment and laundry room supplies, and maintaining machines so they run at peak efficiency. The distributor has also designed a leasing program for customers that provides innovative Speed Queen equipment.

“Partnering with Speed Queen allows us to support our customers with industry-leading equipment, laundry design, after-sale support, and competitive financing solutions,” Luzecky says. “Speed Queen equipment and these resources ultimately help our customers run profitable and successful businesses.”

YANKEE EQUIPMENT HOSTS ANNUAL VENDED LAUNDRY TRADE SHOW

Officials with laundry equipment distributor Yankee Equipment say their recent St. Patrick’s Day Vended Laundry Trade Show attracted a “record number of registered attendees and high number of walk-in owner/operators coupled with industry experts from all segments of the industry.”

For the 38th consecutive year, Laundromat owners and operators from across New England filled the show floor during a March weekend to talk with Yankee Equipment and manufacturer representatives to learn about new products and discuss industry trends.

Seminars at the Westin Hotel on both days covered multiple topics. John Smith from Speed Queen discussed best practices in Remodeling and Remarketing Laundromats. Brian Wallace, president of the Coin Laundry Association, discussed how to determine the best time to replace laundry equipment. Ted Ristaino, president of Yankee Equipment, conducted an investment seminar for new

Laundromat owners and potential investors.

Among the manufacturers sending representatives were Speed Queen, Card Concepts, ESD, SpyderWash by Setomatic Systems, Standard Change-Makers, American Changer, NATCO, Hamilton Engineering, Milnor and Vend-Rite. AristoCraft and Package Supply participated with services and supply offerings, while Alliance Laundry Systems Finance and Eastern Funding offered finance packages.

“In some ways, the term ‘trade show’ no longer adequately describes what occurs during this weekend,” Ristaino says. “The weekend has become an incubator of ideas and dreams for store owners and managers to grow and expand their respective businesses. The focus our attendees had and the questions they asked were an indication of their insight, dedication and professionalism.”

GREAT LAKES COMMERCIAL SALES WRAPS SERIES OF PRODUCT EXPOS

Laundry equipment distributor Great Lakes Commercial Sales said “howdy” to more than 200 people while hosting its annual Product Expos throughout the Midwest during the months of April and May.

The Western-themed events—staged separately in Lansing, Mich.; Dayton, Ohio; and Wauwatosa, Wis.—featured Maytag, Electrolux, Wascomat and Primus equipment; free service schools; vendor displays; networking opportunities; and educational seminars, along with event-only pricing and financing opportunities on new equipment and ancillary items.

Representatives from Maytag, Laundrylux, Primus, Vend-Rite Mfg., Eastern Funding, ESD, Standard Change-Makers and the Coin Laundry Association joined in the events, providing product and industry knowledge. Attendees came away with helpful tips on

During the Yankee Equipment trade show, Jeff North (left), representing SpyderWash, and Michael Schantz (right), president of Setomatic Systems, present Gerry Guertin with the 2015 SpyderWash Salesperson of the Year Award. It’s the fourth straight year he’s won the award while covering a primarily rural territory that covers Maine, New Hampshire and Vermont. (Photo: Yankee Equipment)

servicing their equipment and gained insight into industry trends, Great Lakes says, and many went home with prizes.

MOUNTAIN ELECTRONICS GOES SOLAR

Family-owned electronics repair company Mountain Electronics has made big changes to increase its work output while decreasing its environmental impact, the business says.

Its latest move is the installation of a photovoltaic solar array that provides about half of the company’s electricity needs.

Mountain Electronics has been performing quality repairs on circuit boards for commercial washers and dryers since 1999.

The 15.7-kW solar installation is made up of 48 highly rated SunPower solar panels. These panels, Mountain Electronics says, have won awards for efficiency and durability, and so will provide more clean electricity for a longer period than the average solar panel.

Environmental stewardship has always been a tenet of the company located outside of a rural town in North Carolina’s Blue Ridge Mountains. Mountain Electronics says it employs many methods to reduce its environmental footprint, including:

• Using biodegradable soap and non-toxic microbes rather than harsh chemicals to clean circuit boards; ▲

Forty-eight solar panels make up the new 15.70-kW installation at family-owned electronics repair company Mountain Electronics. The company repairs circuit boards for commercial washers and dryers and has placed great emphasis on minimizing its environmental impact since opening in 1999. (Photo: Mountain Electronics)

• Reusing boxes and packaging material whenever possible;

• Printing on 100% recycled paper;

• Packing repaired boards in biodegradable and recycled Geami paper and cornstarch peanuts;

• Recycling components from control boards that are not repairable; and

• Using LED and compact fluorescent lighting to minimize energy consumption.

To meet growing demands for laundry equipment electronics repair, Mountain Electronics says it has hired five new employees this year, each specializing in a different area of cleaning, repairing and shipping boards back to customers in a timely manner.

CG WEST’S FOURTH PROFIT SYMPOSIUM SPURS RECORD SALES: VP

Continental Girbau West’s recent Conference of Champions Profit Symposium drew vended laundry owners and investors from throughout Southern California, according to Tod Sorensen, vice president of the equipment distributor.

Focused on methods for improving vended laundry profits and engaging customers, the event included an array of pertinent pre-

sentations by industry experts.

“This year’s two-day symposium included best-in-class educational speakers,” says Sorensen. “While participants appreciated these expert presentations, they also enjoyed parts and equipment specials. CG West enjoyed record equipment sales bolstered by low-rate, no-money-down financing. Many of the attendees, who have attended past symposiums, commented that they appreciated the programs presented and intend to invite more owners next year.”

Hosted by CG West and Elite Business Investments, symposium presenters and topics included Coin Laundry Association President Brian Wallace, What Sets the Top Operators Apart; Eastern Funding National Business Manager Jennifer Whitney, How to Become a Better Operator by Embracing Change; Elite Business Investments Vice President of Sales and Marketing Carol Dang, Retooling Payoff and Store Value Bump; Continental Girbau Vice President of Sales and Customer Services Joel Jorgensen, The Physics of Vended Laundry; Perfect Wash Express Laundry (continued on page 56)

REBUILT MACHINES

WASCO 185’s 220/1 & 220/3 $3,500

WASCO 184’s 220/1 & 220/3 $2,700

WASCO 125’s 220/1 & 220/3 $2,400

WASCO 124’s 220/1 & 220/3 $1,850

WASCO 74’s 110 v & 220/3 $ 975

WASCO 75’s 110 v & 220/3 $1,200

WASCO 620’s 110V $1,600

PARTS

Our Parts Department has thousands of products on over an acre lot.

If we don’t have what you want, ask us, and we’ll find it for you.

FACILITY DESIGN

From initial site inspections and recommendations to equipment purchase and installation, we are here to help with every aspect of your project.

We can help you with specifications, dimensions, illustrations of commercial and on-premise laundry equipment.

FINANCING

We are able to offer competitive rates and low, affordable monthly payments for financing coin laundry and laundromat facilities.

We have a coin laundry financing solution to meet the needs of new store owners, and veterans alike.

ACRES OF HARD TO FIND USED WASHER & DRYER PARTS WASHER & DRYER FRONT & SIDE PANELS ALL MAKES AND MODELS STARTING @ $50

WASHER DOOR $35 & UP COMPLETE DRYER DOOR $35 & UP COMPLETE ANY WASHER TUB 18#, 35#, 50#, WITH NEW BEARINGS $175 & UP WITH EXCHANGE ALL DRYER BASKETS $75 & UP ESD CARD READERS $150 EA

EMERALD SERIES COMPUTER BOARDS $575 EA

LET US REFURBISH YOUR PANELS ~ FRESHLY PAINTED PANELS IN EITHER ALMOND OR WHITE ... $70 EA

CALL FOR SPECIAL NEEDS

SERVICES AND SUPPLIES

USED EQUIPMENT

Continental (6) L-Series, 18lb, Washers $999 ea/obo (7) L-Series, 30lb, Washers

Dexter (8) DL2x30, Stacks, SS $1699 ea/obo (12) DL2x30, Stacks, Alm $1699ea/obo (2) WCN, 40lb, Washers $1599 ea/obo (6) WCN, 25lb, Washers $1199 ea/obo (8) WCN, 18lb, Washers $999 ea/obo

Huebsch/Speed Queen (25) 0300, Dryers, White $1699 ea/obo (19) 0300, Dryers, SS $1699 ea/obo (10) MD2, 18lb, Washers $999 ea/obo (6) MD2, 35lb, Washers $1599 ea/obo (6) BC2, 20lb, Washers $1499 ea/obo

Wascomat (17) TD30x30 Dryers, Alm $1699 ea/obo (8) W105, 25lb, Washers $999 ea/obo (4) W74, 18lb, Washers $899 ea/obo (4) W125, 35lb, Washers $1399 ea/obo (2) W184, 50lb, Washers $1999 ea/obo SHOP @

Center owner Daniel Sofranko, Broadcasting Your Brand: Top-ofMind Image; Integrity Laundry Solutions owner Greg Tompkins, The Fish Philosophy; CG West Technical Support Specialist Efrain Munoz, Top 10 Service Tips; attorney Myles Mattenson, Negotiating Your Best Laundry Lease; and multi-store owner Steve Marcionetti, The Value of Credit Card Acceptance in your Laundry

A subsidiary of Wisconsin-based Continental Girbau Inc., CG West serves the Southern California vended, on-premise and industrial laundry markets by providing equipment, parts, financing, service, warranty and training.

Dexter University will also host a Service Academy this summer, as well as another Sales Academy later in the year.

EASTERN FUNDING PROMOTES MILES TO ASSISTANT VICE PRESIDENT

Commercial equipment finance company Eastern Funding reports it has promoted credit team leader David Miles to assistant vice president.

In seven years with Eastern Funding, Miles has served as credit analyst and then senior credit analyst. As assistant vice president, he will continue to oversee the credit team, while working more closely with Eastern Funding’s executive management.

The company also has promoted Gee Chai to senior credit analyst and Benjamin Davis to documentation specialist.

“At Eastern Funding, we believe the talent and dedication of our team are what makes us great,” says Nancy Robles-Guess, vice president of operations. “Our commitment to the individual professional growth of all our team members ensures that our customers are always served by one of the best financing teams in the industry.”

Eastern Funding says it has been expanding its operations staff with new hires in its loan servicing, credit analysis, documentation and funding groups. These moves are designed to strengthen its capabilities and to provide its growing customer base with the financing solutions they need more efficiently and seamlessly, the company says.

SUPER LAUNDRY HOSTS ANNUAL OPEN HOUSE

TRAINING PROGRAM

Dexter Laundry recently congratulated the Spring 2016 class of Dexter University – Sales Academy on its graduation.

The class was comprised of Dexter Authorized Distributor sales representatives from around the globe, totaling more than 400 years of experience in the commercial laundry industry. Despite their wealth of knowledge and expertise, Dexter says, the professional salesmen and saleswomen dedicated a week to the revamped training program to learn how to be the best laundry representative in their territory.

The curriculum was designed to make each individual better at representing the Dexter product line in the vended and on-premise laundry segments, with courses ranging from best sales practices to laundry room design.

The class also had the opportunity to spend time in Dexter’s test lab and factory, where craftsman with a combined 1,800-plus years of experience build high-quality commercial washers and dryers.

Laundry equipment distributor Super Laundry hosted an annual open house at its office/warehouse in King of Prussia, Pa. Company officials say the May 12 show was well attended by Laundromat owners from Philadelphia and as far away as New York.

On display were Speed Queen washers and dryers, ESD card systems, Alliance Laundry Systems finance, NATCO water heaters, Eastern Funding finance, Vend-Rite soap venders and Standard Change-Makers EASYPAY systems. Every manufacturer had factory personnel on hand to answer attendees’ questions about the industry and their products or services.

Eastern Funding’s Brian Grell presented Zombie Laundries, and Michael Sokolowski, chief operating officer of the Coin Laundry Association, gave a presentation in which he shared ideas for making Laundromats more profitable.

While networking, those in attendance enjoyed some good food as well as door prizes that Super Laundry and a few of the manufacturers had donated.

Super Laundry is now planning a Speed Queen service school for Sept. 27. To learn more, call Bob Eisenberg at 484-686-1500 or e-mail him at beisenberg@cscserviceworks.com.

DEXTER LAUNDRY GRADUATES FIRST CLASS FROM REVAMPED

These Dexter Authorized Distributor sales representatives comprise the spring 2016 graduating class of Dexter University – Sales Academy, the equipment manufacturer’s revamped training program. (Photo: Dexter Laundry)

Miles

IT’S SIMPLE.

Continental has been marketing the advantages of washers touting extract speeds greater than 200 Gforce since DAY 1! Why should on-premise laundries be the only ones to benefit from high-performance washers with high-speed extract capabilities? Thanks to Continental, vended laundries began enjoying the high-speed benefits of lower operational costs, greater customer turnover and improved profit potential. We lead the industry in market-unique, creative innovations that positively impact vended laundries. NO WONDER THE OTHERS FOLLOW OUR LEAD … Call (800) 256-1073 to make your laundry more attractive, flexible, profitable, convenient and unique!

Why did you choose an ESD system?

We obviously wanted a state-of-the-art card system that would give us a competitive advantage, but we also wanted a company that was as celebrated for their service and customer care as they are for their most successful products. ESD is the gold standard in the industry because of superior products, well-trained personnel, and outstanding customer service.

Brian Holland, Partner

In the purest sense of the word, we are “newbies” to the vended laundry arena - excited to be here, eager to play, hungry for knowledge, and humble enough to learn from anyone who is willing to offer guidance. At the same time we have seasoned experience and battle scars from both corporate- and small business experiences in unrelated industries. While the industries are completely unrelated, the foundational business principals that they taught - Customer Service, Finance, Marketing, Sales, People Management, HR, Operations - are all directly relevant. Maybe we’re newbies with a little seasoning.

The Laundry Café is located in a fantastic destination location, but it is in a an internet challenged area of the city. ESD exceeded all our expectations by creating a wireless network even though none of the major internet providers were available. ESD has an internal team of IT professionals who customized our system to meet our needs, from design to installation.

Is there anything that surprised you about the ESD system?

I was pleasantly surprised at the managerial utilities. The reports are thorough, comprehensive,and seamlessly integrated. I can produce performance reports that track nearly everything. These are great for tracking your business and making informed adjustments for improvement.

Contact your local ESD distributor or ESD sales representative for more information.

What is your experience in the laundry industry?

Brian Holland & Tyrone Akins of

The Laundry Café

What are the unknown challenges that you faced with your new store? How has ESD’s system helped you to overcome these challenges?