Why aftercare should be considered an integral part of EV charger installations

EV charger installation, support and servicing company, Devitech, places aftercare at the forefront of its service. In this article, the company discusses the importance of aftercare when delivering an EV charger installation, and why installation is only the first step in your working relationship with an EV charger installer.

Most EV chargers are extremely reliable, but, like all types of electrical equipment, they can develop faults. Whether you have a single charger or seven, it can be difficult to know what to do when something goes wrong. And that’s why providing aftercare should be considered an integral part of delivering an EV charger installation – not an optional extra.

A standard aftercare service should include a remote response to issues within two hours; on-site response to issues within 72 hours (if it can’t be rectified remotely); unlimited call outs for non-man-made issues; charger remote updates conducted remotely; and an annual service visit for electrical testing. As well as this, most standard packages include a monthly report on charger usage, analytics and faults, all aided by an intelligent backoffice management system.

Using an intelligent back-office system

For businesses looking to electrify their fleet, it goes without saying that an integrated, intelligent back-office management system plays a crucial role in controlling a location’s charging infrastructure after an installation has taken place. A back-office system allows you and your EV charger installer to monitor, troubleshoot and maintain EV chargers remotely.

Graham Rowlands, Managing Director at Devitech, comments, “The EV charger installation market doesn’t have a good reputation when it comes to aftercare and post-installation support. In most cases, any issues raised are categorised under ‘product warranty’, and installers then instruct clients to go through the tedious task of dealing with the manufacturer directly to deal with the problem.

“The core reason for installing EV charge points is to provide a faultless

Providing aftercare should be considered an integral part of delivering an EV charger installation

service to clients, staff and visitors with minimal disruptions. Installation is only the first step in your working relationship with an EV charger installer.”

Devitech, devitech.co.uk