8 Step Problem Solving Problem Solving Flow Chart
Step 1: Clarify the Problem
Name: Theme
Company
Step 2: Break Down the Problem
Step 4: Root Cause Analysis
Step 3: Target Setting Ultimate Goal=purpose of our work ‘Why are you solving this problem?
Start Step 2 breakdown with the GAP
Not Quantifiable
When you breakdown the Problem, use the 4W’s What-When-Where-Who
Causes
Why
Why
Line of Sight
Root Cause
Ideal Situation
Start Step 4 with the Prioritized Problem @ the Point of Occurrence
Quantifiable
Make sure you highlight the prioritized problem above and the point of occurrence below in the process. GO TO THE PROCESS
GAP
Current Situation
Ask WHY downward and THEREFORE upward to test Cause and Effect Logic
Point of Occurrence Problem Statement:
Target: How Much ? By When ?
Quantifiable Step 3 –Set TARGET to address the POO
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Step 5: Develop Countermeasures
Step 6: Seeing Countermeasures Through “How’s is your Implementation Plan going”?
Brainstorm Potential Countermeasures:
Implementation steps from Step 5)
Reporting
Informing Consulting
Evaluation
1. 2 2. 3. 4. 5. 6. 7.
Step 5: Develop Countermeasures Criteria Matrix (1-10 scale)-bad to good
Cost
Feas
Effec
Impact
Risk Involved
Total
Countermeasure
Step 7: Monitoring Process and Results Did you meett th the T Targett iin St Step 3? If so did you contribute to the GAP?
How much?
Did you look at the 3 viewpoints? Customer: (Did I meet their need?)
Your own: (What did I learn?)
Step 5: Implementation Plan (Detailed Action Plan) What
Who
Where
When
The Company: (Did I meet the Ultimate Goal?)
Step 8: Standardized Successful Practices and Share Was your problem solving activity a success? Did you standardized the new process or procedure? If so how?
Did you share with other affected areas?
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