CHAPTER ONE: INTRODUCTION Welcome to this audio course on preparing for certification in ITIL Four Foundation! My name is <insert narrator name>, and I will guide you through the course material. Congratulations on making the decision to keep your IT service management skills up to date. Maybe you’re newly certified in ITIL version three. That means you are already a valuable asset to your organization. Most candidates are encouraged to move straight on to ITIL Four, to stay completely current with newer technologies. After listening to this course, you’ll have a comprehensive understanding of the exam content for ITIL Four Foundation. Just think of how valuable you will be then! After completing the foundation program, you'll find you have many options. You can move on to ITIL Managing Professional, also known as ITIL MP. Or you can move on to ITIL Strategic Leader, or ITIL SL. You need seventeen points to be eligible for the ITIL MP. If you are currently taking ITIL V three, you may be working towards obtaining your seventeen points to qualify for ITIL already, as part of your course. What are these points I mentioned? Thanks to the ITIL credit system, you gain these credits, or points. They help you to advance to further certifications. Each ITIL module you complete provides you with a certain number of credits. If you’re interested in the Strategy Leader certificate, you can complete a module called ITIL Leader Digital and Strategy. For now, this audio course will focus on the ITIL Four Foundation material. IT service management practices revolve around delivering value to customers. This is accomplished by identifying demand for a service, creating that service, and maintaining it through its full life cycle. To do this, you need strategy, design, operation, and transformation responsibilities. ITIL originally stood for Information Technology Infrastructure Library. It sets practices for IT service management. These practices help tailor IT services to meet the needs of today's businesses. In the nineteen eighties, IT service management organizations declared a need for best practices. The UK government’s Central Computer and Telecommunication Agency, also 1
ITIL 4 Foundation Audio Crash Course - Complete Review for The Information Technology Infrastructure
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