specialist, but technology allows us to automate reports with a click of a button. This removes the need for a specialist or any other individual in a role that creates reports. Considering efficiency and cost, it’s in the best interest of the organization to take advantage of the latest technology. ITIL Version Four considers the structure of the modern business environment. This environment is constantly changing, and the practices are written with that in mind. They allow for change, which keeps ITIL best practices relevant. Before I go any further into the course content, I want to explain what you can expect while listening to this audio course.
COURSE CONVENTIONS AND CONTENT I will now begin the section on course conventions and content! When I say course conventions, I mean the concepts and methods I will use to deliver this material to you. This course is presented in ten different chapters, and many of those chapters are divided into smaller sub sections. Each time I begin a new section or chapter, I will give you its name. Throughout the course, I will present small quizzes to you. You will find all quiz material in the Follow Along PDF Manual, which I will discuss in detail soon. As you take each quiz, you can consult the answer key to gauge how well you are retaining the course material. I will also read the correct answers to you. You'll find each quiz near the end of the chapter. A chapter quiz consists of ten questions. To help you better retain information, I will summarize the most critical points presented throughout the chapter. I’ll refer to these key points as takeaways. There will typically be ten of these important points; however, at the end of short chapters, I may limit it to five. A bit earlier I mentioned a Follow Along PDF Manual. Each AudioLearn course comes with a companion study guide; the Follow Along PDF Manual. This manual contains summaries of essential material, links to other supplemental information, and the chapter quizzes. It also contains a comprehensive final exam. If you choose to print the
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