YOUR ONLINE ACCOUNT

AultCare’s online portal features an updated look and easy to access resources to enhance your experience and provide the tools you need to take an active role in your healthcare.

Follow these steps to login to your account: Select Account Login on the homepage of www.aultcare.com.

Based on your account type (member, employer, provider, broker, or vendor), select the corresponding login button from the drop down menu.

If you are an existing AultCare member, you will need to register for a new account regardless if you had an account on our old platform. You can use the same username when you register, but you may need to update your password.

All new AultCare members will need to register for an online account.

Review an estimate of expenses for in-network services and procedures. Use our online directory to find an A compilation of other resources are available on the platform but vary dependent on your plan.

A guide to our services.

Helpful Tips

Things to have ready when you call us:

> Your AultCare ID Card, which has your group information and member ID number

> Your Explanation Of Benefits (EOB) form if you are calling about a claim (You can access your EOBs by going to www.aultcare.com and logging into your account.)

AultCare Service Center Contact Information

> 330-363-6360 (local)

> 1-800-344-8858 (toll-free)

> TTY users should call: 711

> Monday - Friday 7:30 am - 5:00 pm EST

Special Communication Needs

AultCare offers numerous services to meet the cultural and linguistic needs of our members. These services include access to translators of various foreign languages and a TTY line for the hearing impaired.

24-Hour Nurse Hotline Contact Information

> 330-363-7620

> 1-866-422-9603 (toll-free)