Annual Sustainability Report
Travel+Leisure
Best Airports in America
(#3)
Conde Nast Traveler
Top Ten Best Airports
(#8)
MapQuest
5 U.S. Airports Where the Waiting is not the Hardest Huffington Post
10 Amazing Airport Restaurants You Must Try
Table of Contents 0 1 | 04 |
The Airport of Choice for Central Texas Texas Hospitality
‘Everything is Bigger in Texas’
Welcome World Travelers
New Nonstop Service
Taking Care of Business
Go Local: Food and Music
Family Friendly
WorkForce Demographics
16 |
Taking Pride in What we Do
Record Breaking Passenger Traffic
Newer, Bigger, Better Facilities
We’re Tuning Up
Inside the Golden Triangle
20 |
Respect for the Dollar
Scheduled Nonstop Air
Self Sustaining
How We Save Money and Increase Revenue
Partnerships: Our Key to Success
24 |
Living Green
Contributing to the Local Economy
Environmental Stewardship
A Sustainable Airport
28 |
Minimizing our Carbon Footprint Green Facilities Map
Performance Measures
Customer and Community Value
Economic Sustainability
Environmental Stewardship
Operational Excellence
The Airport of Choice for Central Texas.
W
hen you have an authentic sense of place, in a city known
for keeping it weird, celebrating live music and attracting innovators, artists and creative thinkers from around the world, life is more than a journey. It’s a destination. It’s so relaxed that even random letters of the alphabet — ACL, SXSW, F1, X-Games — spell Austin to a record 10.7 million passengers who traveled through Austin-Bergstrom International Airport in 2014.
Austin’s unique vibe, combined with old-fashioned Texas hospitality, led both Travel & Leisure magazine and Conde Nast Traveler to put ABIA on their lists of top airports in the country, while MapQuest listed us among the
“top 5 airports where the waiting is not the hardest.”
L
ike the city itself, 2014 for ABIA represented a year of milestones (the first nonstop transatlantic flight to London on British Airways), celebrations (including our 15th anniversary) and unprecedented growth (the 2nd fastest growing medium-hub airport in the nation). For a growing number of people, Austin is home no matter where the home office may be. As they say, people work to live here, not the other way around. To ensure that the essence of Austin that attracts over 100 new residents every day is part of the experience of every traveler, our ABIA family goes above and beyond to live out our core values every day:
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Texas Hospitality
(Customer and Community Value)
Taking Pride in What We Do (Operational Excellence)
Respect for the Dollar
(Economic Sustainability)
Living Green
(Environmental Stewardship)
To find out more on how we make the Austin experience part of everyone’s travel, take a seat, kick up your feet, and read on.
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Austin-Bergstrom International Airport supports over 40,000 jobs, over 3,000 at the airport itself, and contributes over $2.4 billion to the local economy. The airport is governed by the Austin City Council and proudly contributes to the City’s mission of being the best-managed city in the country.
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Customer and Community Value
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They say,
“everything is bigger in Texas.” And it gets truer by the day… Texans are known as a restless bunch. Countless country songs and novels have paid tribute to the fact that deep in the soul of every Texan is the need to explore … to wander … to hit the road and the open skies.
O
n March 3, 2014, that itch was scratched with an exciting launch by British Airways introducing nonstop flights from Austin to London. ABIA’s first-ever transatlantic flight, a major milestone, is reuniting families, strengthening cultural ties, introducing business to new horizons, encouraging study abroad opportunities for Austin students, and opening the door to increased European tourism right here in Central Texas. The Austin-to-London flights are expected to create over $70 million in economic impact in its first year alone and support over 1,100 new service jobs.
Travel was also a way that ABIA helped honor the Greatest Generation. In 2014, ABIA was proud to continue our support of Honor Flights transporting WWII veterans to visit and reflect at the national memorial built in their honor. (In 2004, nearly sixty years after victory was declared, the World War II memorial in Washington, DC opened to the public.) Those whose courage defended our freedoms are now in the twilight of their lives, but we’ll never forget the sacrifices they made, nor the friends they lost. The trips are made possible by donations to Honor Flight Austin, a non-profit. Complimentary lunches are provided by the airport’s Thundercloud Subs and the flights are operated and sponsored by Southwest Airlines.
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Taking Flight:
Welcoming
World Travelers!
AUS is the 2nd fastest growing medium-hub in the nation.* More flights and new routes have helped increase passenger traffic, which was up 7% in 2014.
YYZ
DFW & VCT
CUN & SJD
SFB & LAS
MIA
LAX
Air Canada entered the Austin market announcing nonstop service to Toronto-Pearson (YYZ) starting May 2015.
Southwest Airline’s Cancun route increased from seasonal to year-round daily (2014). In 2015, Southwest flights to Los Cabos will ramp up to daily flights during seasonal periods.
American Airlines started nonstop service to Miami (MIA) in March 2015.
W
STL & SNA
ith nonstop flights from Austin to London,
St. Louis (STL) and Orange County (SNA) were new nonstops announced by Southwest, to begin in June 2015.
Toronto, Cabo, and Cancun, and as a city
that welcomes tourists from across the globe, ABIA is expanding our customer service to cater
New carrier Texas Sky started service to Dallas/Fort Worth (DFW) and Victoria (VCT) in November 2014.
Allegiant announced the launch of nonstop service to OrlandoSanford (SFB) beginning in February 2015. Allegiant joined AUS with a Las Vegas (LAS) nonstop in October 2013.
Delta Air Lines added nonstop service to Los Angeles (LAX) in June 2014, making it the fourth carrier in AUS to serve that route. Delta increased the frequency to three times daily by November 2014.
BKG
Branson Air Express announced nonstop flights to Branson (BKG) will start in May 2015
to international travelers. Highlights include:
Our new Customs facility debuted on
SFO
December 5, 2014. Coming in on-budget and on-time, the new Customs area more than
Virgin America doubled frequencies to San Francisco (SFO) in July 2014, having just started AUS-SFO nonstop in May 2013.
doubles the airport’s capacity to process international arrivals.
Global Entry convenience and Automated Passport Kiosks in Customs are just a few
—————————————————————
* Calculated by passenger
of the state-of-the art features helping
capacity percentage increase measured by seats.
international travelers on their way. Automated Passport Kiosks 6
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Ta k i n g C a r e
of Business! S
pending by business travelers alone is responsible for 3% of our nation’s Gross
Domestic Product (GDP), according to a study conducted by the Global Business Travel Association. At ABIA, business travelers are like members of the family as they represent 40% of annual traffic. For those who spend their life on the road, ABIA works hard to ensure they have the comforts of home, whether they’re looking to relax or work:
Valet parking that brings you right to our front door.
We’re building a new passenger security screening checkpoint with up to 6 lanes.
Free wifi for up to 90 minutes of Internet surfing. We launched our customer loyalty rewards
program, Thanks Again®. Currently, over 3,936 travelers are earning airline miles and hotel points for every dollar they spend dining, shopping, or parking at Austin’s airport.
“I travel extensively — 150 days per year — and Austin’s airport is one of the cleanest in the USA. Always a pleasure to fly in or out of AUS, my home airport.” — Mark Newman ( submitted via comment card) Valet Parking A u s t i n - B e rg s tr o m I n t e r n at i o n al A i rp o rt
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We pioneered
“Go Local!”
…‘cause it feeds your hunger and your soul. Long after a trip has passed, what’s remembered is how the people you met and the places you went made you feel.
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The Live Music Capital of the World Starts Here Highlighting up-and-coming local artists, as well as long time friends, ABIA boasts 23 live acts Monday through Friday at six venues throughout the concourse including the Asleep at the Wheel stage, a sanctioned SXSW venue.
ABIA Proudly Celebrates Art in Public Places (AIPP) In 2014, ABIA revealed the world’s largest holographic imagery:
I
t might have been the breakfast taco or a plate of brisket … the sweet twang of a fiddle or the yearning stretch of a conjunto accordion … or, perhaps, the giant painted guitars that just stop you in your tracks. For us, music, art, food, and culture is what makes life worth living. And what’s more hospitable than inviting a traveler into your living room to be part of the family? Legends and legends-in-the-making perform in venues throughout the concourse — 23 live music acts Monday through Friday. The Salt Lick made Huffington Post’s “Top Ten Airport Restaurants.” In 2014, ABIA’s menu grew with the addition of Hoover’s, an Austin original providing down-home cooking, and Vino Volo that’s bringing the wine country to the Hill Country along with a sophisticated menu in a quieter atmosphere.
“Time Lines,” by artist Mikyoung Kim, which mimics time zones and is showcased in the expanded Customs area.
Hoover’s Brings Austin’s Food Heritage to ABIA’s Menu Hoover Alexander, a native east Austinite, recalls going out to the family farm and picking fresh peas, greens, tomatoes, and watching his father butcher farm-raised meats. Hoover brings the flavors of his childhood and his popular Manor Road restaurant to ABIA.
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Eating it up‌ Sometimes passengers will leave a thank you note on a comment card or give us a high-five with a Tweet. But more often than not, the over 10 million passengers will show their satisfaction through their pocketbook. In fact, food and beverage concession revenue is up 31% over 2013. Here are a few of the things travelers are enjoying the most:
622,310
breakfast tacos (up 7.5%) Over
62 tons
of brisket served. (up 5,200 lbs. from 2013)
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1,158
live music performances
36,196
“Keep Austin Weird” t-shirts purchased
Fly In, Rock Out. Fly In, Chill Out. Fly In, Dine Out. ABIA’s print campaign to ensure travelers don’t miss out on our music scene, local food, and comfortable bars won 3rd place for Marketing and Communications Excellence, awarded by the Airports Council International — North America.
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m a k e tr a v e l
Adventurous! F
amily vacations should make for lifetime memories. And we believe no one should
Water bottle filling stations are available on the concourse.
need a vacation from their vacation. So we pay extra attention to ensure interesting
8th Annual Kid Band Week has become
shopping opportunities, welcoming dining
a launching pad for young Austin talent
choices, and the little conveniences that
and the future of Texas music.
help families enjoy their time together.
The free cell phone parking lot eliminates the need for circling while picking up and dropping off passengers.
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Art exhibits are on display in the terminal, the entry way, the new Customs facility, and the cell lot.
a f e s t i va l f o r
Every Passion! F
ormula 1, Austin City Limits Music Festival, SXSW, Austin Film Festival, and X Games
Extra musical performances to send off ACL, F1, and SXSW crowds.
are just a few of the major events that attract people from across the globe who share a passion for life in Austin, Texas. Our ABIA family goes the extra mile to ensure passionate tourists have a memorable and enjoyable trip.
SXSW sanctioned stage kicks off the festivities as travelers arrive.
Increased customer service assistants are on the concourse during times of special events to answer questions and guide visitors.
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Take part. Take responsibility. Take care. That’s what it means to be part of ABIA’s family and how we help strengthen Austin’s family. The airport is open 24/7, 365 days a year. The only way to do that, and maintain our ranking among the best airports in the nation, is to work together and depend on each other.
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Our immediate family:
Workforce Demographics:
Diverse, talented, and over 3,000 strong.
Diversity
We place a premium on offering competitive compensation and benefits packages that offer our team members growth opportunities, security, and the flexibility to be there for their families as they are for ours.
Convenience:
ABIA’s emphasis on safety and training has won national recognition for keeping employees healthy and safe.
Benefits:
We opened a new employee parking lot.
34%
Safety:
FEMALE
Our promotion of the Minority Owned and Women Owned Business Enterprise programs has increased business opportunities for minority and women-owned businesses and strengthened the diversity of talents that make up ABIA’s family.
Opportunity:
66% MALE
4%
Our extended family: Austin, after all, is our home too.
1%
A SIAN
OTHER
ABIA serves as a member of Del Valle School’s Good Neighbor Program — but ask any employee who mentors these young students, volunteers their time, or chips in for holiday gifts and school supplies, and they’ll tell you, we get more out of working with the kids than we give.
26% BL ACK
Parades bring neighbors together and build bonds to make neighborhoods safer. ABIA’s float helped bring smiles to kids and families as we participated in the Juneteenth Parade, Austin’s Veterans’ Day Parade, and Chuy’s Children Giving to Children Christmas Parade.
41% WHITE
28% HISPANIC
Celebrating the diversity of Austin, we rang in Chinese New Year with musical performances from the Guzheng Shao Studio, the Chinese pop ban, “512,” and soloist Shelley Chen perform traditional Taiwanese songs with pianist Dr. Yujen Tobita and Casey Lee.
25% UNDER 40
Our family of travelers: We never forget who we’re here to serve. May marked our 15th Anniversary and we celebrated in true Austin fashion with a special concert by nine-time Grammy Award winner Ray Benson, a 15,000 frequent flyer miles giveaway, and cookies to bring a smile to our passengers.
A u s t i n - B e rg s tr o m I n t e r n at i o n al A i rp o rt
75% Over 40
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Operational Excellence
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We’re growing
in passengers, physical space, capacity and efficiency. ABIA is growing in passenger traffic just as Austin is growing with new residents every day. A total of 700,896 more passengers came through in 2014, 10.7 million in all, representing a 7% increase over 2013. We’re also growing physically, because we believe a little more space creates a little less stress, and that’s central to the Austin experience. The airport’s master plan guides expansion decisions as we continue to reach higher passenger levels, and the FAA (Federal Aviation Administration) has recently granted environmental clearance for our planned expansion.
Consolidated Rent-a-Car facility (CONRAC) over 75% complete in 2014. It will include: 1.6 million sq. ft. parking complex. 900 new parking spaces for travelers. All car rental operations consolidated in one facility.
Seven gate terminal expansion given green light by City Council. It will add: Approximately 70,000 sq. ft. of new terminal concourse space. New loading bridges and passenger hold rooms. Approximately 12,000 sq. ft. of concessions space. International gate(s) capability (flexible international/ domestic gates) on the concourse level. Several airline operations offices on the apron level.
Here are a few of the major construction projects underway:
Terminal addition to add 55,000 square feet. It will include: A connection from the east ticket lobby to the concourse near Gate 5. A new passenger security screening checkpoint with 6 lanes. A state-of-the-art new Customs area that more than doubles the airport’s capacity to process international arrivals.
Potential additional baggage carousels on apron level.
Airfield & Parking Improvements
Taxiway A expansion has begun to complete a dual, parallel taxiway support system for the east runway.
New parking Lot J is now open. For more details on construction projects visit: www.austintexas.gov/department/improvements-are-underway
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AUSTIN-BERGSTROM INTERNATIONAL AIRPORT
E X PA N S I O N PROJECT NAME:
PROJECT COST: ANTICIPATED COMPLETION:
Consolidated Rental Car Facility (CONRAC)
155.4 Million
Fall 2015
CONRAC will move all rental car operations into a 1.6 million-square-foot complex and provide 900 new covered parking spaces for travelers. Funded by bonds which will be paid by rental car customers through a Customer Facility Charge. Terminal Addition/Terminal East $62.2 Million Customs Opened December 2014 Infill Project Upper Level Completion Summer 2015 This connects the east ticket lobby to the concourse at Gate 5. The lower level is a new Customs facility that improves the flow of international arrivals and increases the amount of travelers Customs can process. The new Customs facility opened December 2014. Funded by $57.2 million in bonds and $4.9 million through a TSA grant. Taxiway A Extension
$9 Million Summer 2015
This will complete the dual, parallel taxiway system supporting the east runway, allowing air traffic control more options in handling high density traffic. The Federal Aviation Administration (FAA) funds 75% of the project up to $7.2 million, with the airport responsible for the remainder. Terminal Expansion - Gate Growth
$224 Million Spring 2018
Expands the concourse off the east end (Gate 2 area) by approximately 70,000 square feet creating seven to eight new gates. Expansion will increase current terminal capacity of 11 million passengers annually by 4 million to a total of 15 million passengers — an increase of 27%. Project also includes apron expansion and improvements to the existing terminal. To be funded through bonds and grants.
TOTAL: $466 MILLION GROWTH
London
Seattle Portland
Toronto Minneapolis/St. Paul Boston Detroit New York JFK & New York/Newark Chicago Salt Lake City San Francisco Philadelphia Denver Baltimore Oakland St. Louis Washington D.C. Nashville Las Vegas San Jose Charlotte Branson Lubbock Los Angeles Phoenix Atlanta Orange County Dallas/Fort Worth Long Beach El Paso San Diego New Orleans Orlando Houston Tampa Victoria Ft. Lauderdale Harlingen Miami San JosĂŠ del Cabo/Los Cabos Scheduled
AUS
Cancun
Pa s s e n g e r
nonstops
from Austin 18
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Recognition for Safety Efforts
Emergency Preparedness
ABIA’s commitment to safety has resulted in far fewer missed workdays due to injury or illness than the industry standard. The Lost Time Injury ranking, calculated by the Bureau of Labor Statistics, for airport operations is 1.20 for the industry in general. For calendar year 2014, ABIA finished with a very healthy Lost Time Injury rate of 0.33. In recognition, the National Safety Council presented the City of Austin’s Aviation Department with their “Occupational Excellence Achievement Award” in 2014.
There’s no doubt; we live in different times. That’s why security and public safety are major priorities for ABIA. In 2014, we continued to work in tandem with local law enforcement to ensure preparedness:
Communicating Change While growth is inevitable, we realize changes can disrupt people’s travel. That’s why we’ve worked hard to keep travelers informed of the progress in our growth plans. The Airports Council International – North America (ACI-NA) awarded Austin airport’s construction public relations campaign, “We’re Tuning up!”, 2nd place in its Marketing and Communications Excellence Awards Public Relations Campaign category.
things as firefighting and rescue equipment. These requirements vary depending on the size of the airport and the type of flights available. In 2014, ABIA passed all inspections.
Facility Service Highlights
An interagency, full-scale emergency exercise was conducted with our Aviation Department, in conjunction with the Austin Fire Department, Austin Police Department, EMS, and other local agencies. For the first time, this preparedness exercise used the airport’s own emergency exercise aircraft.
TSA (Transportation Security Administration) honored ABIA Facility Services with its annual Partnership Award on February 20, 2014. The award recognizes Facility Services for outstanding professionalism and exceptional service in support of TSA.
Fit for service: A facility services employee, whose assignment includes four restrooms, tracked his footsteps with a pedometer during his shift from 6:30 a.m. to 3:00 p.m. totaling 13,020 steps = 5.3 miles.
In addition to ensuring a clean terminal, facilities staff are often the first people travelers meet in Austin and are trained in customer service to provide a welcoming experience to travelers.
An interagency active shooter drill was held inside the terminal.
FAA Part 139 Inspection As part of granting Airport Operating Certificates, the Federal Aviation Administration (FAA) conducts rigorous Part 139 inspections to ensure safety in air transportation. To obtain a certificate, an airport must agree to certain operational and safety standards and provide for such
inside the “Golden Triangle”
80%
of Texas’ population lives within the triangle of Dallas, San Antonio and Houston.
BELL BURNET
LLANO
DALLAS
WILLIAMSON TRAVIS BLANCO
AUSTIN
SAN ANTONIO AV E R A G E D ri v e times :
Austin > San Antonio 2 hrs Austin > Dallas/Ft. Worth 3.5 hrs Austin > Houston 3 hrs
MILAM
HAYS HOUSTON
PROJECTED 2015 POPULATION GROWTH (%)
BURLESON LEE
AUSTIN BASTROP
CALDWELL
FAYETTE
10% or greater 5% to 9.99% 0% to 4.99%
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Economic Sustainability
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Self-sustaining? Check. Controlling costs? Check. Increasing revenue? Check. Funding growth? Check. Contributing to the local economy? Check. Everything in an airport has to pass a checklist, including our financials. At ABIA, we continue to generate growing revenue that cover both operating costs and future improvements.
A
100% 80 60
Here are just a few ways we’re controlling costs, increasing non-airline revenue, and paving the
→
52 48
40
54 46
53 47
52 48
53 47
54 46
56 44
2009
2010
2011
2012
2013
60 40
20 0
ustin has one of the strongest regional economies in the country, and ABIA is a growing contributor — supporting over 40,000 jobs (3,000 at the airport itself) with an economic impact of over $2.4 billion.1
way for Austin’s future economic growth.
Airline revenue compared to non-airline revenue
2007
2008
Non-Airline Revenue
2014
Airline Revenue
Revenue 2012 2013 2014 Landing Fees 19,737,736 22,166,054 20,991,287 Terminal Rent/Other 24,028,973 23,183,252 22,907,241 Total Airline Revenue 43,766,709 45,349,306 43,898,528
Parking 31,028,654 32,155,216 33,765,959 Other Concessions 19,724,740 19,802,543 21,921,070 Other Rentals & Fees 1,383,897 6,206,935 9,374,443 Total Non Airline Rev 52,137,291 58,164,694 65,061,471 OPERATING Revenue 95,904,000 103,514,000 108,959,999 Airline vs Non-Airline Airline Rev 46% 44% 40% Non-Airline Rev 54% 56% 60%
1. Source: TXDOT Economic Impacts A u s t i n - B e rg s tr o m I n t e r n at i o n al A i rp o rt
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10 Year Financial Performance
How We’re Saving Money:
($000) Revenues and Expenses
ABIA completed the sale of Airport System Revenue Bonds of $244.5 million.
Our bonds received an “A1” rating from Moody’s and an “A” rating from Standard & Poors.
Investor orders for the bonds amounted to approximately $1.9 billion, oversubscribed by nearly 800%.
80
Strong investor demand and a favorable market resulted in a .5% lower interest rate (from a projected 4.7% to a final total interest rate of 4.2%).
60
30
108,960 76,042
103,514 70,148
95,903 69,201
90,587 59,036
83,277 60,843
79,874
71,496
80,890 57,296
52,993
40
68,282
50
47,298
ABIA also secured a new Letter of Credit on outstanding swap bonds that resulted in a savings of $1.3 million for the first year, and a total of $5.8 million in savings over 4 years.
70
84,807
90
45,714
100
41,320
$110
20
How We’re Increasing Revenue:
10
Food and beverage concessions revenue rose 31% over 2013.
ABIA has been named a finalist by Airport Revenue News for airports with the best concession program design.
Advertising revenue rose 32% over 2013.
0
A comprehensive database of all on-airport Department of Aviation buildings was completed to ease lease opportunities.
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Revenues
O&M
Percent Change in Passenger Traffic (from 2013-2014) 12% 11 10% 9.0 8%
9.0
9.0
7.5
7.0
7.0 6.0
6%
5.0 4.5 4%
3.5
4.0
2%
0
Jan
Feb Mar Apr May Jun
Jul Aug Sep Oct Nov Dec
2014 22
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Total Austin Passenger Growth
A Growing Airport:
(5.5% Average Growth since 1981)
11,000,000
AUS is the 2nd fastest growing airport by passenger percentage increase in North America (source: ACI-NA).
ABIA currently ranks as the 33rdbusiest airport in the U.S.
We reached the Million Passenger Month Milestone in July 2014 with a monthly record total of 1,006,417 (up 9% compared to July 2013).
2014
2013
10,000,000 2012 2011
9,000,000
2009 2008
Serving a Growing Economy:
Austin ranks #1 among the 100 largest U.S. metro areas in population growth for 20122013 according to the U.S. Census Bureau.
Austin’s economic performance ranks #1 according to Brookings Metro Monitor report, released April 2.
Austin took the top spot on Forbes’ annual list of America’s Fastest-Growing Cities for the 4th year in a row. Published in February 2014, cited Austin’s economy expanded 5.88% in the previous year.
8,000,000
7,000,000
2001
6,000,000
1997
1993
5,000,000
Business Partners: 4,000,000
1989 1985
3,000,000
1981
2,000,000
1,000,000
Partnerships are key to success. That’s why ABIA representatives joined leaders from the Greater Austin Chamber of Commerce on a trip to Washington, D.C. to keep federal leaders up-to-date on the progress of construction projects and expansion as well as the airport’s growing impact on the Texas economy. We also partnered with the Convention and Visitors Bureau in marketing Austin as a destination to European travelers in London, helping support British Airways new nonstop flights.
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Environmental Stewardship
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To preserve natural resources, to stay healthy, to save money, to enjoy a city where the sun shines over 220 days a year. Riding a bike to work, taking a hike on the greenbelt, or jumping into Barton Springs on a hot day — Austin is a city that takes our responsibility for environmental stewardship seriously. As a community, we understand water is a finite resource, climate change has real economic consequences, and air pollution compromises quality of life while posing public health threats, especially to children and the elderly. ABIA is a proud partner of Imagine Austin, a citizendriven initiative working to ensure Austin continues to be a livable and sustainable city for generations to come. By partnering with Austin Energy, through their Green Choice program, ABIA is helping add clean energy to Austin’s grid every day as we choose to meet our terminal electricity needs with 100% Texas wind.
Retired Diesel Vehicles Replaced with Electric It’s estimated that burning a gallon of diesel fuel produces about 22.38 pounds of CO2. ABIA has replaced 30 CO2 producing diesel operational vehicles with electric vehicles, another major step towards our goal of being carbon neutral. The charging stations for the electric vehicles are powered by Green Choice, which means the conveyor belt loading your luggage onto the plane is being powered 100% by Texas wind.
AC Stays On as Jet Engines Shut Off The U.S. accounts for nearly 40% of the greenhouse gas emissions derived from aviation. To help reduce idling time of jet engines at the terminals, auxiliary power is now provided by Green Choice, using Texas wind, allowing air conditioning on planes to stay on even as jet engines are turned off. Considering the increased number of flights coming in and out of ABIA, this simple, best practice is preventing thousands of tons of carbon emissions every year.
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CO2 Metric Ton Emissions per 1000 Passengers 1.5 1.25 1.0 MTCO2e
Along with Texas wind generated power through Green Choice, ABIA solar panels produce 250,000 KW hours of energy a year.
.75 .5 .25
ABIA Employees Take Part in CAP Metro’s Rideshare As a sign of ABIA’s commitment to keeping Austin a livable city, employee participation in Capital Metro’s ride share has increased from two vans to nine. That’s a big deal when you consider the minimum number for a rideshare van is five passengers, and the average commute in Austin is 30 miles, you’re looking at 1,350 fewer miles traveled on Austin roads every day. If you assume those cars averaged 25 miles per gallon, that results in 54 fewer gallons of gas consumed every workday, or the equivalent of 1,058 pounds of carbon dioxide.
0
2011 2012 2013 2014
Carbon Footprint Trends 12,000 10,000
How can we ensure an ample water supply for the Austin of 2050 and beyond?
How can we protect our waterways, watersheds, other natural resources, and agricultural lands?
How can we better connect our community with healthy, natural open spaces?
MTCO2e
8,000 6,000 4,000 2,000 0 2011
2014
otal ABIA Carbon Footprint T 11,061.89 2,499.13 2,721.87 2,873.61
Questions posed by
*DOA Carbon Footprint includes 60%
of the ABIA terminal, the remainder is attributed to the terminal’s tenants.
ABIA is a proud partner of Imagine Austin, a citizen-driven, goal-setting and planning
Energy Use
Hundred MMBtu Values &Values & Natural & Livable Creative Respects People Respects People Sustainable
A u s t i n - B e rg s tr o m I n t e r n at i o n al A i rp o rt
2013
DOA Carbon Footprint* 10,835.02 2,281.62 2,422.62 2,565.78
project adopted by the City Council in 2012.
26
2012
Mobile & Livable Educated Interconnected
Annual Sustainability Report
Prosperous
900 800 700 600 500 400 300 200 100 0
Non GreenChoice GreenChoice Natural Gas
Values Na 2013 2014 & Creative Respects People Sus
183
100% renewable energy
NN TE XA
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Over 17 million gallons of drinking water saved in 2014 by using reclaimed water.
71
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Water conservation
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used for electrical power to all airport buildings through Austin Energy’s GreenChoice,® generated by wind turbines.
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Green Hilton
The Hilton Austin Airport Hotel is one of only three Green Seal certified hotels in Texas, having been awarded the Silver Level Achievement for Environmental Operational Commitment.
.
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Compost
We composted 669,580 lbs of airport brush and landscape materials in 2014. This was transported to the local Dillo DirtTM processing facility.
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Recycling
In 2014, 8,827,900 lbs of materials were kept out of the landfill through airport recycling efforts.
LF GO
Electric Charging Stations
20 fast electric charging points power aircraft support vehicles, reducing annual diesel/gasoline usage by an estimated 40,000 gallons.
73 . 9 F.M
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Rain Gardens
Collect and treat precipitation run-off from Spirit of Austin roadway by allowing it to soak into the ground, supporting native vegetation in the rain gardens.
RE NT AL CA R
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Alternative fuel stations
Austin-Bergstrom International Airport has used alternative fuel in its airport parking shuttles since it opened in 1999. The airport offers propane and natural gas (CNG) to the general public as well as its airport vehicles.
NEW A IRPORT DR.
He rtz
Solar panels
at the airport produce 250,000 kilowatt hours per year.
RUNWAY
Thermal Energy Storage
Chilled water is stored during off-peak times for cooling the airport during peak afternoon hours, reducing electricity usage by 50%.
LEED Certification
Taxi staging area and driver facility recieved “Gold” (GTSA LEED).
A u s t i n - B e rg s tr o m I n t e r n at i o n al A i rp o rt
Annual Sustainability Report
27
P E R F O R M A N C E M E A SU R ES
Customer and Community Value: EXTERNAL CUSTOMERS
UNIT
Overall customer satisfaction with the airport Ratings
COMMENT
2011
2012
2013
2014
ASQ survey score / percent rating excellent (5’s)
4.38/49%
4.33/46%
4.28/43%
4.34/46%
Cleanliness of the terminal
Ratings
ASQ survey score / percent rating excellent (5’s)
4.46/57%
4.44/54%
4.37/52%
4.43/54%
Cleanliness of the restrooms
Ratings
ASQ survey score / percent rating excellent (5’s)
4.30/48%
4.26/46%
4.21/43%
4.17/43%
Helpfulness of the staff
Ratings
ASQ survey score / percent rating excellent (5’s)
4.39/55%
4.32/49%
4.30/49%
4.35/52%
Courtesy of security staff
Ratings
ASQ survey score / percent rating excellent (5’s)
4.17/47%
4.05/40%
4.06/40%
4.16/45%
MBE/WBE purchases
New measures
Under $5000
Percent
7.09%
5.48%
6.66%
7.48%
Total purchases
Dollars
$148,557
$129,623
$159,722
$157,811
Passenger flights
Number
Total number of flights
95,880
97,324
101,593
104,103
Direct flights
Number
Includes both domestic and international
95
84
121
78
Non-stop domestic destinations
Number
36
40
41
41
Average seats per flight
Number
121
121
121
125
Total annual seats
Number
11,553,540
11,764,648
12,319,953
13,072,485
Total passengers
Number
9,080,875
9,317,561
10,017,958
10,718,854
2011
2012
2013
2014
345
347
358
362
2.88
0.32
0.95
0.31
INTERNAL CUSTOMERS
UNIT
COMMENT
Total Dept. of Aviation FTE’s Injuries Lost time injury rate
Number
Per the equivalent of 100 employees
Injuries reportable
Number
51
58
53
52
Injuries with medical
Number
10
25
19
18
Injuries with no medical
Number
32
33
34
30
Sick hours utilized
Number
Per 1000 hours
28.47
25.84
25.24
26.27
Training hours per FTE
Number
Departmental Average
64
54
51
40
Employee satisfaction
Rating
Score from employee survey (changed survey type in 2011) XX
19
32
37
Diversity Male to Female
Percent
64% to 36%
65% to 35%
66% to 34%
65% to 32%
White
Percent
39%
41%
42%
40%
Hispanic
Percent
31%
29%
29%
28%
Black
Percent
25%
25%
25%
24%
Asian
Percent
4%
4%
3%
4%
Other
Percent
1%
1%
1%
1%
Percent
4.59%
7.60%
8.95%
9.44%
Employee turnover rate
28
Dept. of Aviation employees only
A u s t i n - B e rg s tr o m I n t e r n at i o n al A i rp o rt
Annual Sustainability Report
P E R F O R M A N C E M E A SU R ES
Operational Excellence: OPERATIONS
UNIT
COMMENT
2011
2012
2013
2014
Annual aircraft operations
Number
Total takeoffs and landings
169,963
159,269
174,245
179,224
FOD - Pounds removed from Apron
Number
Pounds of FOD removed by staff (new measure)
XX
789
2,724.6
4,080
Wildlife/Bird strikes
Number
95
111
108
126
Deficiencies noted during daily 139 inspections Number
574
954
614
654
Deficiencies noted during 139 inspections
Number
1
3
0
2
AOA warnings issued
Number
0
2
0
0
Security responses with established time
Percent
100%
100%
100%
100%
Security violations issued
Number
71
41
48
44
Average wait times at security checkpoints
Minutes
Morning
Minutes
Average week day, excluding holidays and special events
17
18
18
12.36
Afternoon
Minutes
Average week day, excluding holidays and special events
9
11
14
9.84
628
683
782
866
Number of ARFF responses
Number
Average time of repairs (from call to completion)
Number
New measure
XX
17
38
16
EPAX per gate utilized
Number
Annual enplanements divided by number of gates used
180,986
186,510
197,159
211,019
Enplanements – Change over Prior Period
Percent
Growth or decline
6%
3%
6%
7%
Turns per gate – gate utilization
Number
Avg. number of departures per gate per day
5.91
5.5
5.7
5.92
Passenger boarding bridge
Annual Cost Reduce maintenance cost 5%
137,013
$377,714
$391,390
$335,699
Airfield lighting
Number
5% fixture failures on signage (number replaced)
212
612
547
285
People moving systems
Percent
Elevators 95% uptime (new measure)
XX
94%
94%
93%
BHS conveying system
Percent
Carousels and Conveyors 95% uptime (new measure)
XX
95%
95%
96%
PM Costs compared to total maintenance costs Percent
Measures effectiveness of PM Program (new measure)
XX
21%
50%
57%
Ratio of productive hours to labor hours
Percent
Measures staff productivity (new measure)
XX
41%
98%
92%
PM’s performed on fleet vehicles
Number
Number of PM’s performed (new measure 2011)
XX
300
155
Cost per parking space Cost per covered space
Dollars
$727.65
$730.68
$828.51
$679.60
Cost per space with busing operation
Dollars
$625.74
$515.46
$529.90
$625.03
Cost per space without busing or cover
Dollars
$732.81
$737.87
$1,429.09
$343.86
A u s t i n - B e rg s tr o m I n t e r n at i o n al A i rp o rt
Annual Sustainability Report
29
P E R F O R M A N C E M E A SU R ES
ECONOMIC SUSTAINABILITY: FINANCIAL
UNIT
COMMENT
2011
2012
2013
2014
$8.23
$8.32
$8.86
$8.01
$13.96
$14.34
$13.60
$14.41
Passenger airline cost per enplanement
Dollar
Expenses (cost) per enplaned passenger
Dollar
Credit rating
Number
A
A
A
A
Revenue per enplanement
Dollar
$19.79
$20.44
$21.06
$20.65
Total non-airline revenue
Dollar
$47,760,334
$50,432,342
$59,078,609
$66,703,521
Non-airline revenue per passenger
Dollar
$5.29
$5.41
$5.99
$6.18
Non-airline revenue to airline ratio
Percent
53%
53%
57%
60%
Parking revenue per passenger
Dollar
$3.10
$3.33
$6.52
$6.39
Concession revenue to airport
Dollar
$7,164,395
$7,794,464
$8,559,586
$9,781,041
Concession gross sales per square foot
Dollar
$985.41
$1,046.80
$1,300.55
$1,459.53
Security cost
Dollar
$7,974,943
$8,040,133
$9,510,842
$9,650,825
Security cost (percent of Total costs)
Percent
12.63%
12.03%
14.18%
12.69%
ARFF cost
Dollar
Change over previous period (Benchmark Index, D)
$5,125,511
$5,183,126
$5,191,211
$4,846,183
ARFF cost (percent of total)
Percent
Change over previous period (Benchmark Index, D)
8.12%
7.75%
7.74%
6.37%
ARFF cost per operation
Dollar
Change over previous period (Benchmark Index, D)
$30.16
$32.54
$31.26
$28.90
ARFF salary and benefits cost
Dollar
$4,604,196
$4,670,572
$4,799,541
$4,711,908
Personnel expenses
Dollar
$27,465,037
$28,689,620
$27,032,670
$28,905,381
Repair and maintenance cost
Dollar
$1,781,613
$2,116,316
$2,997,046
$2,124,287
Total operating revenue
Dollar
$89,547,695
$95,205,000
$103,514,000
$108,960,498
Total parking and ground transportation revenue
Dollar
$28,415,684
$31,372,981
$32,157,713
$34,181,754
Off airport
Dollar
$1,187,990
$1,298,692
$1,403,806
$1,626,932
On airport
Dollar
$27,227,694
$30,074,289
$30,753,907
$32,554,823
Pounds
5,759,298
5,815,537
6,122,513
6,392,065
Total landed weight
30
A u s t i n - B e rg s tr o m I n t e r n at i o n al A i rp o rt
Airport’s O&M cost per enplanement
Annual Sustainability Report
P E R F O R M A N C E M E A SU R ES
Environmental Stewardship: ENVIRONMENTAL
UNIT
Terminal utilities
COMMENT
2011
2012
2013
2014
Terminal and central plant only
Electric
kWh
23,269,215
22,715,146
22,278,056
22,836,040
Natural gas
CCF
104,067
99,776
137,272
141,207
Water
Gallons
Waste water
Gallons
Campus utilities
Includes terminal irrigation
30,838,280
25,303,100
26,959,168
28,466,050
25,801,900
24,962,100
26,722,000
28,466,050
Includes terminal and central plant
Electric
kWh
30,248,907
30,653,904
29,264,294
29,660,980
Natural gas
CCF
151,076
144,421
187,202
197,246
Water
Gallons
2009 Malfunction from water feature caused increase
71,924,220
50,877,800
44,507,900
47,865,700
Reclaimed water
Gallons
New – Irrigation and central plant only
Waste water
Gallons
Electricity provided by Green Choice
1,955,600
11,818,400
11,531,000
17,150,000
31,552,800
37,164,700
31,649,232
34,484,800
Percent
New – % of total electric provided by alternative sources 26%
100%
100%
100%
De-icing operations – aircraft
Gallons
Total diluted fluid used by airlines
18,849
4,305
9,243
36,830
Pavement de-icing – ground operations
Gallons
Total E-36 (gallons) applied by Dept. of Aviation
11,165
0
300
7,179
Pavement de-icing – ground operations
Pounds
Total NAAC (liquid) applied by Dept. of Aviation
5,115
0
0
0
Discharged to City’s wastewater system (diluted)
2,337,168
386,512
2,284,320
2,532,200
23,467
297
4,902
27,793
De-icing operations
Aircraft de-icing pond discharges to wastewater Gallons Aircraft de-icer treated at wastewater plant
Pounds
Waste management Terminal waste to landfill
Tons
1,949
2,004
2,053
2,148
Terminal recycling
Tons
184
256
309
291
Tons
226
144
600
335
Brush composting Light bulb recycling
Pounds
Pounds of crushed lamps
574
458
1,032
893
Light bulb recycling
Number
Number of whole lamps
480
282
1,500
1,673
Alkaline and rechargeable batteries
Pounds
1,236
947
1,188
1,398
Electronic waste
Pounds
8,448
4,241
16,798
13,338
Number
40
140
28
150
Hazardous materials recycled Vehicle batteries Tires
Number
161
301
325
557
Oils
Gallons
850
546
451
585
Gallons
40,814
35,510
35,405
34,900
Vehicle fuel usage Gasoline Ethanol (E85)
Gallons
2,794
1,973
2,150
3,318
Diesel
Gallons
1,904
1,393
17,304
23,469
Propane
Gallons
237,424
103,233
49,332
55,961
CNG
Gallons
4,216
96,933
141,529
154,774
1,727
1,759
18,845
3,758
11,185
2,697
2,695
2,861
Percent reduction year over year
13%
76%
0%
-6%
Number
Propane mowers
17
13
17
12
Off-road units
Number
Propane and electric units
6
17
38
39
On-road units
Number
Propane and electric units (Includes buses for parking) 60
50
36
35
Large construction project demolition recycling
Tons
Carbon footprint
Metric Tons
Carbon footprint reduction
Percent
Mowers
New measure
Alternative fuel units
A u s t i n - B e rg s tr o m I n t e r n at i o n al A i rp o rt
Annual Sustainability Report
31
ACKNOWLEDGEMENTS Customers of Austin-Bergstrom International Airport Austin City Council Steve Adler, Mayor Kathie Tovo, Mayor Pro Tem Ora Houston, Council Member District 1 Delia Garza, Council Member District 2 Sabino “Pio” Renteria, Council Member District 3 Gregorio “Greg” Casar, Council Member District 4 Ann Kitchen, Council Member District 5 Don Zimmerman, Council Member District 6 Leslie Pool, Council Member District 7 Ellen Troxclair, Council Member District 8 Sheri Gallo, Council Member District 10 City Management Marc Ott, City Manager Sue Edwards, Assistant City Manager Austin Airport Advisory Council Dale Murphy, Chair Ernest Saulman, Vice Chair Stephanie Trinh, Secretary George Farris Steven Hart James Kelsey Teddy McDaniel III Design Team Sandy L. Stevens, Art Director/Photographer i2i Group Media Design Editorial Team Jim Halbrook, Public Information Program & Marketing Manager James Aldrete, Message, Audience & Presentation Photography Dan Herron, Herron Stock Photography City of Austin Aviation Dept. Executive Team Jim Smith, Executive Director Patti Edwards, Director Dave Arthur Ghizlane Badawi Susana Carbajal Liz Haran Shane Harbinson Donnell January Jamy Kaznanoff Stephanie Tucker Patricia Van Buren
www.abia.org