Handbook for Red Cross Branches and Clubs in NSW
APRIL 2017
Published April 2017 Š Australian Red Cross Society This document may not be used, copied or reproduced or disseminated by or to any other except with the express permission of Australian Red Cross Society and stated authors, which may be given subject to conditions.
HANDBOOK
FOR RED CROSS BRANCHES AND CLUBS IN NSW APPROVED BY THE NSW ADVISORY BOARD ON 14 JANUARY 2016
CONTENTS 1
MESSAGE FROM THE DIRECTOR NSW/ACT 6
8
MEMBERSHIP
2
THE SEVEN FUNDAMENTAL PRINCIPLES
7
3
RED CROSS PLEDGE
8
Members. National Criminal History Check (Police Check). Fees and types of membership. Red Cross Member Badges. Recognition of Service and Awards. Youth Engagement. University Clubs. Updating Member Information.
4
RED CROSS FRIENDSHIP STATEMENT
8
9
BRANCHES AND CLUBS
8
What is a Branch? What is a Club? Office Bearers. Starting, Closing or Changing a Branch or Club. Complaints and Grievances Procedure.
5
STRATEGY 2020 AND MEMBERSHIP
6
AUSTRALIAN RED CROSS NATIONAL BOARD
The Structure of Red Cross Nationally. Chief Executive Officer (CEO) and National Executive Leadership.
7
THE OPERATION OF RED CROSS IN NSW 10
NSW Divisional Advisory Board. Becoming a Member of the Advisory Board. Regions, Zones and Zone Representatives. Branches and Clubs Advisory Committee (BACAC).
9
10 BRANCH AND CLUB MEETINGS
13
17
21
Monthly Meetings. Agendas and Minutes. What is a Quorum? Correspondence. Annual General Meeting (AGM).
11
PROMOTION AND FUNDRAISING 23
How the Community Fundraising Team can help you. Fundraising—How much of a difference you can make. Guide to a Successful Fundraising Activity.
Disaster Appeals. Fundraising Tips. How to Manage the Money. Summary of NSW Raffle Legislation. Promotion. Recognition. Compliance. Bequests. Where Red Cross money comes from, and how it is spent.
12
COMMUNICATION
Social Networking. Regular Publications.
27
16
EMERGENCIES
Single Incident Disaster Fund (SID). REDiPlan. Role of Red Cross in an Emergency. Outreach and Recovery.
17
HISTORY OF RED CROSS
Origins of the Movement, HenriDunant. A Memory of Solferino. Geneva Conventions. Nobel Prize for Peace.
18
THE EMBLEMS Use of the Emblems. Misuse of the Emblems. Red Cross Flag.
37
39
40
13
MEDIA PROTOCOL FOR MEMBERS 28
14
SAFETY ISSUES
Workplace Health and Safety. Incidents. Risk Management. Food Safety. Insurance.
19
ACKNOWLEDGEMENT OF TRADITIONAL OWNERS
41
20
ACRONYMS/GLOSSARY
41
15
FINANCIAL PROCEDURES
Supporter Service Centre (SSC). Correct use of Funds. Banking procedures and bank accounts. Donations. Financial Records. Honour Stamps. Historical Records.
21
APPENDICES
42
29
34
1
MESSAGE FROM THE DIRECTOR NSW/ACT Goal One of Strategy 2020 is: Build an inclusive, diverse and active humanitarian movement based on voluntary service. Within NSW, our network of Branches and Clubs play a key role in realising that goal on a daily basis: raising funds for our important everyday work to make a positive difference to the lives of people in need; knitting our Trauma Teddies; or volunteering at the Branch shop. Branches and Clubs are essential to the Red Cross footprint which enables us to support so many. The Branches and Clubs Handbook has been developed to support Branches and Clubs operate on a daily basis. The style and content has been informed by input from Branches and Clubs themselves, the Branches and Clubs Advisory Committee and the NSW Divisional Advisory Board, with contributions from across the Society. The Handbook has been developed to ensure we have shared expectations, a shared understanding of our history and a shared vision of where we are headed. While some elements of the Handbook remain unchanged from previous editions, other sections have been completely rewritten, reflecting the significant changes within the Society. At the heart of our work, however, there remain constants: the emblem and the Fundamental Principles: Humanity; Impartiality; Neutrality; Independence; Voluntary Service; Unity; Universality. Thank you for your ongoing commitment, dedication and support.
Jody Broun
Director NSW/ACT
6 | Handbook for Red Cross Branches and Clubs in NSW
2
THE SEVEN FUNDAMENTAL PRINCIPLES In all we do, our staff, Volunteers and Members are guided by the Fundamental Principles of the International Red Cross and Red Crescent Movement (the Movement). By bringing our Fundamental Principles to life through our work, we seek to actively promote tolerance and social harmony; and reduce violence, conflict, discrimination and stigma. The Seven Fundamental Principles of the Movement were formally adopted at the 20th International Conference of the Red Cross and Red Crescent in Vienna in 1965.
Humanity
The Movement, born of a desire to bring assistance without discrimination to the wounded on the battlefield, endeavours, in its international and national capacity, to prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health and ensure respect for the human being. It promotes mutual understanding, friendship, co-operation and lasting peace amongst all people.
Impartiality
It makes no discrimination as to nationality, race, religious beliefs, class or political opinions. It endeavours to relieve the suffering of individuals, being guided solely by their needs, and to give priority to the most urgent cases of distress.
Neutrality
In order to continue to enjoy the confidence of all, the Movement may not take sides in hostilities or engage at any time in controversies of a political, racial, religious or ideological nature.
Independence
The Movement is independent. The National Societies, while auxiliaries in the humanitarian services of their governments and subject to the laws of their respective countries, must always maintain their autonomy so that they may be able at all times to act in accordance with the principles of the Movement.
Voluntary Service
It is a voluntary relief movement not prompted in any manner by desire for gain.
Unity
There can be only one Red Cross or Red Crescent Society in any one country. It must be open to all. It must carry on its humanitarian work throughout its territory.
Universality
The Movement, in which all Societies have equal status and share equal responsibilities and duties in helping each other, is worldwide.
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3
RED CROSS PLEDGE We pledge ourselves as Members of Red Cross to work for the improvement of health, the prevention of disease and mitigation of suffering. And to uphold the principles of the International Red Cross and Red Crescent Movement.
4
RED CROSS FRIENDSHIP STATEMENT We are grateful for this opportunity to meet together, sharing fellowship and friendship and knowing that our support will help the vital work of the International Red Cross and Red Crescent Movement.
5
STRATEGY 2020 AND MEMBERSHIP Strategy 2020 is Australian Red Cross’ roadmap for our future, guiding us to respond to rapidly changing humanitarian needs in our second century of service to the Australian community. As we move towards 2020, we will focus on building an active movement of people united by a shared commitment to humanitarian values and voluntary service. We want people to leverage Red Cross resources and expertise in order to build a more compassionate, resilient, peaceful and healthy Australian community. The growth and diversification of the membership base will contribute to the overall goals of the strategy, but in Goal 1 and Goal 5 membership can and will play the greatest role.
Goal 1: Build an inclusive, diverse and active humanitarian movement based on voluntary service. We want to double the number of people who are actively engaged with us, to at least 2.5 million. Our 8 | Handbook for Red Cross Branches and Clubs in NSW
supporters include Members, Volunteers, social media users, blood donors and staff. We open our doors to a new generation of Red Cross people: young people, those from culturally and linguistically diverse backgrounds and people from all walks of life who share our vision. Their humanitarian action will assist and empower the most vulnerable people and communities.
50% (of 2.5 million) are self organising and leveraging Australian Red Cross knowledge, expertise and evidence to advocate for and help others We recognise that people have the freedom and ability to organise themselves to solve humanitarian problems. At the same time, they can increase their impact by leveraging the resources and expertise of Australian Red Cross. We want at least half of our supporters to use our tools, organising themselves to help people and communities. This outcome brings the concept of ‘people helping people’ to life. No one knows local needs better than local people. We want to help everyday people take action to help their local communities, and equip them with our knowledge and resources. Our extensive Branch and Club membership network across the country, plus our growing base of individual members, will ensure that Members will contribute greatly in this area.
Goal 5: Maintain a strong, innovative, sustainable and accountable organisation capable of achieving our humanitarian goals. The next decade will be a time of rapid change, opportunity and challenge. It’s a new era and we want Red Cross people to be empowered, accountable and inspired to work with us to achieve common humanitarian goals. We want to simplify and integrate our systems to focus more on delivering our mission and be able to show the impact of our work through evidence. Our Members are already active in the advocacy and community engagement space and together we will build on this going forward. Reference to Appendix 21.18, Strategy 2020.
Ways of Working Red Cross strongly believes that how we work is as important as what we do. Our Ways of Working set out the core approaches and practices that guide how we work with clients, communities and National Societies in Australia and overseas redcross.org.au/ways-of-working.aspx
6
AUSTRALIAN RED CROSS NATIONAL BOARD The Board is the governing body of the Society and exercises all the powers of the Society that are not, under the Charter and Rules required to be exercised by the Council. The Board consists of 16 persons: the President, the Deputy President, the Chair—Audit and Risk Management Committee, the Youth Member, the Chair of each of the eight Divisional Advisory Boards from our State and Territory offices, the Chair of the Australian Red Cross Blood Service and up to three Appointed Members. The Board governs all national, state and territory functions and meets at least eight times a year. All members of the Board are Volunteers who freely donate their time, energy and professional expertise to Australian Red Cross.
6.1. The Structure of Red Cross Nationally Australian Red Cross Governance Structure
Council of the Society
National IHLš Committee This is not a committee of Red Cross, however the Board appoints the Chair.
Red Cross Advisory Committees National Emergency Services National Tracing, Refugees and Asylum Seekers National Youth
Red Cross Blood Service Advisory Committee
Red Cross Blood Service Board Chairman and Members appointed by Red Cross Board CEO appointed by Blood Service Board and the President
Generally meets once per year. Comprises: President (non-voting), Deputy President Chair of the Audit and Risk Management Committee (ARMC) Youth member of each of the State and Territory Boards 24 State and Territory appointees and a Youth Member from each Division Special Councillors
Red Cross Board Meets at least eight times per year. Comprises: President, Deputy President Chair of ARMC; Blood Service Board Chair Chairs of each Advisory Board Youth Member Up to three appointed Members Supported by Board Secretary
Red Cross Chief Executive Officer National Executive Leadership Team
Committees of the Red Cross Board Alumni and Anniversary Audit and Risk Management (ARMC) Centenary and Member Engagement Governance Information Technology International National Asset Strategy National Awards Nominations and Remuneration Services Renewal Sydney 2013 Steering Committee
State and Territory Advisory Boards
Legal and Policy Unit
Red Cross Blood Service Chief Executive Officer 1. International Humanitarian Law
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6.2. Chief Executive Officer (CEO) and National Executive Leadership
The Board delegates day-to-day management of the affairs of Red Cross to the CEO, although certain local services and operations are the responsibility of the state and territory divisions of the Society.
7
THE OPERATION OF RED CROSS IN NSW
The CEO is accountable to the Board for implementation of the Strategic Plan and Board’s decisions, and for oversight of operational management according to the policy and systems which the Board establishes. The CEO also provides advice and recommendations to the Board, especially for the future directions of the organisation.
7.1. NSW Divisional Advisory Board
The CEO manages these delegations through the Executive and Leadership teams.
The elected members must outnumber the appointed members. Members of the Divisional Advisory Board sit for a two year term of office, with the roles of Chair and Deputy Chair elected by the members during their first meeting. Each year, half the elected and appointed members’ terms of office end. They may, however, renominate for a further two consecutive terms.
Membership of the Executive Team is as follows: • Chief Executive Officer • Chief Financial Officer • Director, Community Programs • Director, Migration, Emergencies and Movement Relations • Director, Engagement and Support • Director, International • Director, Strategy and Performance • Director, Volunteering • Director, People & Organisational Effectiveness The Leadership team is made up of the following: • The Executive Team • State/Territory Directors • Chief Information Officer • Director, International • Director Commercial Operations • Principal Advisor, Government Relations and External Affairs • Head of Social Innovation
Each division of the society is required to have a Divisional Advisory Board. The NSW Divisional Advisory Board (Divisional Advisory Board) is comprised of persons elected by Governance Members within the division, and persons appointed for their specific skills and knowledge.
The role of the Divisional Advisory Board is set out in the Divisional Regulations.
Advisory Role • advise the Director NSW/ACT on strategic divisional issues • respond to any matters referred by the Director NSW/ ACT, as required • consider issues of significance to the division and the Society (and the Divisional Advisory Board may report on the deliberations to the President to the Board)
Governance Role • establish Board Advisory Committees as required • establish and regulate Branches, Clubs and Units • approve or reject applications for membership, suspend and terminate Members
Promotion Role • promote the recruitment of Members and Volunteers • make local awards and make recommendations for national awards to the National Awards Committee • actively promote the work of Red Cross within the division • liaise with community, government and business leaders on behalf of the division • in accordance with the rules, appoint a divisional Patron and a Vice-Patron or Vice-Patrons 10 | Handbook for Red Cross Branches and Clubs in NSW
Communication Role • act as a communication channel for the views of Members and Volunteers • report to Members and Volunteers on relevant national and divisional priorities and activities
7.2. Becoming a Member of the Divisional Advisory Board
Membership of the Divisional Advisory Board is open to any Governance Member who: • is 18 years of age or over • has been a Governance Member for at least six months continuously, and • is not an employee of Red Cross. Each year the Divisional Advisory Board elected member vacancies will be announced and nominations will be declared open by the Divisional Advisory Board or the appointed Returning Officer. Each nominee will need to be proposed and seconded by two Governance (Voting) Members who also fulfil the criteria listed immediately above. Should there be more nominations received than there are vacant positions then a ballot will be conducted usually in the form of a secret postal ballot of all eligible Governance Members. To be eligible to vote a Governance Member must be over the age of 18 years at the date of closing of the postal ballot and have been a Governance Member for at least six months continuously. Those nominees determined to have been successful will be announced at the Annual General Meeting of the division. Please note that the information presented here is a summary only, reference should be made to the divisional regulations for specific information on this process.
7.2.1. Sub-committees of the Advisory Board
Currently there are four established sub-committees of the Divisional Advisory Board: • Branches and Clubs Advisory Committee (BACAC) • Youth Advisory Committee (YAC) • Awards Committee • International Humanitarian Law (IHL) Committee
7.2.1.1 Branches and Clubs Advisory Committee (BACAC) The Branches and Clubs Advisory Committee (BACAC) advises and makes recommendations to the NSW Membership Team, the Director NSW/ACT and the NSW Divisional Advisory Board. This committee comprises two metropolitan Zone Representatives (elected by the metropolitan Zone Representatives) and four country Zone Representatives (elected by the country Zone Representatives). Elections take place every two years at the Zone Representatives’ Forum closest to the NSW AGM. The Youth Advisory Committee appoints a liaison to attend BACAC meetings where possible to provide representation for youth members. BACAC meets five times a year. The overall purpose of BACAC is to assist Branches, Clubs and Zone Representatives to be as effective as possible in supporting Branch and Club membership activities. The scope of BACAC activities include: • Receiving questions and issues of concern from Zone Representatives, Branches, Clubs and Units; • Referring, where appropriate, those questions and issues that can be answered by reference to exisiting policies or procedures to the NSW Management Team for direct response; • Developing recommendations for the Divisional Advisory Board where questions and issues cannot be resolved by reference to existing policies and procedures; • Providing advice to the Divisional Advisory Board reflective of the concerns of Branches, Clubs and Units; • Providing advice on issues of concern raised by the Divisional Advisory Board; and, • Engaging Zone Representatives in the development of Divisional Advisory Board advice and advising them of outcomes achieved.
In addition the Divisional Advisory Board receives advice from the: • Archives Committee • Persia Porter Scholarship Committee
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7.3. Regions, Zones and Zone Representatives
There are three administrative regions in NSW: • Central • Greater Western • Northern Each region has a Regional Manager who is supported by one or more Regional Operations Managers. Regional Managers play a key role in supporting Branches, particularly in areas without Zone Representatives. They also have a range of other responsibilities including managing the delivery of Red Cross services. A contact list of Regional Offices is at Appendix 21.11 NSW Regional Office Contact List. Zones are groupings of Branches and Clubs, established to facilitate Red Cross activities. New South Wales currently has 27 Country Zones and six Metropolitan Zones. Each Zone is entitled to a volunteer Zone Representative who is a Member of a Branch or Club within that Zone, playing a senior support and coordination role within the Red Cross governance structure.
7.4. Zones Representative Role
The Zone Representative: • Facilitates Red Cross activities within their Zone by providing support, advice and encouragement to the membership network; • Reports to and seeks help from the Branches and Clubs Advisory Committee (BACAC), the Red Cross Regional Manager and the NSW Membership Team; • Supports, represents and promotes Red Cross services and activities within the Zone; • Liaises between Red Cross staff and Branches/Clubs, ensuring a two-way flow of communication. Attendance at the biannual Zone Representative Forum and discussions with relevant Regional Managers and the NSW Membership Team are key mechanisms for doing this; • Facilitates award nominations from Branches and Clubs within the Zone, including completing and returning nomination forms for the annual NSW Achievement Cups; and • Supports Branches and Clubs should conflict or formal complaints arise, with assistance from the Regional Manager and/or Membership Team as necessary.
12 | Handbook for Red Cross Branches and Clubs in NSW
Zone Representatives are nominated for election for two-year terms by the Branches and Clubs within their Zone in August, and elected, if required. Results are confirmed at the Zone Representative Forum held in October that year. The process supporting this with indicative timeframes is as follows: July
Overview of nomination and election process communicated to the Divisional Advisory Board and current Zone Representatives
End July
Zone Representative nomination form mailed and/or emailed to Branch/Club Secretaries and Presidents. Form also distributed to Regional Managers to encourage participation.
End August
Nominations close
End August
Election papers distributed where there is more than one nomination for Zone Representative
End September
Voting closes
End September/ Early October
Votes counted
October
Results confirmed at October Zone Representative Forum
Nominations for Zone Representative positions must be supported by nominations from any Member of three Branches within the relevant Zone (one Branch being that of the person nominated). A sample nomination form is included at Appendix 21.7 Zone Representative Nomination Form. As is the case with Divisional Advisory Board elections, this process is coordinated by the NSW Membership Team with the Director NSW/ACT taking the role of Returning Officer.
8
MEMBERSHIP 8.1. Members The role of Red Cross Members is to help Red Cross achieve its strategic objectives and purpose. Any Red Cross staff member, Volunteer or Member of the public can apply to be a Member of Red Cross. Red Cross membership in each state and territory is endorsed by the relevant Divisional Advisory Board. Red Cross Members join millions of Members and Volunteers around the world in declaring support for our seven Fundamental Principles and can: • become a Governance (voting) Member (18 and over); • become a local community Red Cross ambassador; • champion international humanitarian law in their local community; • raise funds in their community; • receive a discount in all Australian Red Cross retail stores; and • receive regular Red Cross communications via a nominated email and/or postal address
8.2. National Criminal History Check (Police Check) Police checks are NOT required of Branch and Club Members unless they are also Volunteers of Red Cross. The requirement for a police check applies to existing and prospective Red Cross staff, volunteers, Australian Red Cross Board members, Divisional Advisory Board members, committee members and office bearers and any Member who wishes to apply for any volunteer role in Red Cross. Red Cross people must: • undertake a police check prior to commencing as a Volunteer and every three years thereafter • advise Human Resources if, during their employment or placement with Red Cross, they are charged with, or convicted of, any criminal offence which is or reasonably may be regarded by Red Cross as relevant to their position, or the inherent requirements of their position.
There may be opportunities for Members to represent their Branch or Zone at state/territory and national meetings. Additionally Members can also undergo training as Volunteers for selected Red Cross programs and services. For more information on opportunities to volunteer in your area please contact your closest Regional Office. A Regional Office contact list is at Appendix 21.11 NSW Regional Office Contact List.
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8.3. Fees and types of membership Branch and Club Members can take out multiple year memberships of up to three years at a discounted rate. Category
Current
1 Year
2 Year
3 Year
Individual
$20
$30
$55
$75
Individual : Henry Dunant
$500 ($20 fee + $480)
$500 ($30 fee + $470)
$900 ($55 fee + $845)
$1,205 ($75 fee + $1,175)
Individual : Solferino
$100 ($20 fee + $80)
$100 ($30 fee + $70)
$180 ($55 fee + $125)
$250 ($75 fee + $175)
Individual : Concession
$5
$10
$18
$25
Branch : Concession
$5
$10
$18
$25
Youth : Concession
$5
$10
$18
$25
Family
N/A
$50
$92
$125
For additional information on the changes to fees and membership categories please contact the NSW Membership Team: nswmembership@redcross.org.au or (02) 9229 4281.
8.4. Red Cross Member Badges Red Cross name badges create a sense of belonging to the Society, pride in being part of the world’s largest humanitarian organisation and are instantly recognisable by the public at fundraising activates. The name badge also enables Branch and Club Members to identify each other at public events and meetings.
8.4.1. Ordering Member Badges Ordering Branch/Club Member Badges is a two stage process.
can apply by contacting the NSW Membership Team at any time. A citation is not needed. • Long Service Medal 10 years • Certificate of Membership 15 years • Twenty Year Bar 20 years • Thirty Year Bar 30 years • Forty Year Bar 40 years • Laurel Wreath 50 years • Gilt Rosette 60 years • Seventy Year Medal (& Parchment) 70 years • Gold Bar to 70 year Medal 80 years
8.5.2. Service Awards
1. Lodge remittance (and paperwork for new/existing Members) to: Supporter Services Centre (SSC) GPO Box 2957 Melbourne VIC 8060; and 2. Email Member badge details to the NSW Membership Team at nswmembership@redcross.org.au.
The following awards enable Australian Red Cross to publicly recognise the significant contribution made by Members, Volunteers and key partners. Awards are made both by the NSW Division and nationally by the Australian Red Cross Board. Information on National Awards can be found at redcross.org.au/red-cross-national-awards.aspx.
The NSW Membership Team prepares the listing of member badges for engraving and mails badges to Branch Secretaries/Club Liaison Officers on a weekly basis. Badge delivery to Branches/Clubs takes approximately four weeks. Should there be a delay in receiving badges please contact the NSW Membership Team on (02) 9229 4281.
8.5.3. NSW Service Awards
8.5. Recognition of Service and Awards 8.5.1. Recognition of Service The following are the certificates and medals recognising Member longevity of service, for which a Branch or Club 14 | Handbook for Red Cross Branches and Clubs in NSW
NSW Service Award: This is granted to Members and Volunteers whose service to Red Cross has been marked by exceptional and continuous effort and unselfish devotion to duty. There is no minimum length of service. NSW Staff Service Award: This is granted to NSW staff whose service to Red Cross has been marked by exceptional and continuous effort and unselfish devotion to duty. There is no minimum length of service. Youth Meritorious Award: This is granted to recognise service of special merit given by an Australian Red Cross Person (member, volunteer or staff) in NSW who is 29 years of age or less.
The following awards recognise contributions of Members, Volunteers and supporters in specific areas of Red Cross work in NSW. Name of Award
Criteria
Patterson Cup
Awarded to the Branch or Club with the highest aggregate of funds raised
Chairman’s Shield
Awarded to the top earning Branch or Club for Red Cross Calling Metro
Norman B. Ridge Jnr Shield
Awarded to top earning Country High School for Red Cross Calling
Margaret Waddell Country Achievement Cup —Metro
Awarded to a Metropolitan Branch or Club with more than 20 financial Members for fundraising and community service
Margaret Waddell Country Achievement Cup —Country
Awarded to a Country Branch or Club with more than 20 financial Members for fundraising and community service
Yvonne Kennedy Memorial Trophy1
Award to an outstanding Trauma Teddy volunteer
Presented at the AGM in October Each Year
Elizabeth Kean Metropolitan Achievement Cup Awarded to a metropolitan Branch or Club with a maximum of 20 financial Members for consistent and/or outstanding achievement Gibbons Rose Bowl
Awarded to a country Branch or Club with a maximum number of 20 financial Members for consistent and/or outstanding achievement
John Fries Memorial Prize2
Awarded to an outstanding Member who; is involved in the community, takes part in a variety of aspects of the work of a Branch or Club, encourages, inspires and works with others, and, inspires and encourages others in the principles of Red Cross.
Elizabeth Kean Cup
Awarded to a Member for consistent and/or outstanding achievement in volunteering.
Emma Geelan Memorial Trophy3
Awarded to an outstanding Good Start Breakfast Club (GSBC) volunteer. Nominations go to your local GSBC NSW Project Officer.
1. Award dedication to the memory of of Yvonne Kennedy a dedicated Member and former member of staff who lost her life in the 9/11 terrorist attack in the USA. 2. Award in memory of a former NSW Board Chairman. 3. Award established in 2001 to commemorate the untimely death of Emma Geelan, a popular and energetic Red Cross staff member who had a strong affinity with Good Start Breakfast Club program and its volunteers.
8.5.4. Award Applications Nominations for both national and NSW awards are first assessed by the NSW Awards Committee which recommends to the NSW Advisory Board: • nominations to go forward to the National Awards Committee for consideration, where the nomination is for a National Award; and • awardees for NSW Awards. Service Award nominations should be supported by a citation of at least 250 words. Zone Representatives or the NSW Membership Team can provide advice on expected content. Award nominations should be provided to the NSW Membership Team (as secretariat for the NSW Awards Committee) via their Zone Representative (or Regional Manager where there is no Zone Representative). Award applications and nominations must be submitted on the appropriate forms and signed by two office bearers
of the nominee’s Branch or Club. Forms are available from the NSW Membership Team. Nominations for all service awards close on 1 December annually and are presented on World Red Cross Red Crescent Day celebrations, generally held on 8 May. National and other awards may also be presented at the AGM, held generally in October.
8.5.5. Wearing Medals Red Cross medals may be worn at Red Cross special celebrations, Annual Meetings or state occasions, and at any important public gathering at which Red Cross is officially represented. Long Service Medals are worn on the right breast. It is incorrect to wear them on the left as this is where national decorations, medals and ribbons are worn. Additional information about protocols for wearing and placement of medals and awards can be obtained from the NSW Membership Team. | Page 15
8.6. Youth Engagement
Australian Red Cross recognises youth engagement as critical to building its capacity to meet the needs of vulnerable communities in Australia and internationally. Young people can bring valuable skills, experience, passion and commitment. In particular they can bring a thirst for change, innovation and creativity that contributes ‘life’, culture and contemporary approaches to Red Cross’ engagement with all communities. As part of the Young Humanitarians network there are many opportunities for young people to get involved in every state and territory, and with the work of dedicated staff and Volunteers these opportunities are only going to increase. Young people can become a save-a-mate (SAM) volunteer and work on drug and alcohol harm minimisation, a Y Challenge participant or mentor where they can raise funds for Red Cross, or a Red Cross University Club member. In addition, a range of Direct Humanitarian Actions have been created by Red Cross as a way for young people to engage in meaningful actionorientated opportunities. Direct Humanitarian Actions are youth-led initiatives that operate at either a national or local level to support and promote the Red Cross and Red Crescent Movement and give young people an opportunity to create change in their community. There are significant opportunities for Branches and Clubs to engage with local young people as part of a broader strategy aimed at building membership numbers. The Youth Advisory Committee has one representative on the BACAC so support can be given to Branches and Clubs wishing to expand their current youth strategies.
8.6.1. University Clubs Branches and Clubs could look for opportunities to partner with local University Clubs, particularly in regional locations, and provide them with support. This support could include information sharing about current Red Cross priorities and programs, facilitating introductions with appropriate Red Cross people, and providing assistance to those who are starting up a University Club. There is also significant potential for Branches and Clubs to collaborate with University Clubs on fundraising campaigns or events.
8.6.2. Schools Engaging with local schools may provide an opportunity for Branches and Clubs to build relationships with young people. There may be interest in local schools, particularly those with Good Start Breakfast Clubs, to strengthen the relationship with Red Cross. Activities could include 16 | Handbook for Red Cross Branches and Clubs in NSW
a class presentation about Red Cross, or the basics of International Humanitarian Law. Presenting at schools about Red Cross could also be a volunteer opportunity that young people such as University Club Members may be interested in, with the support and guidance of Branch and Club Members. Please note that any Red Cross person considering any school based volunteering will require the necessary background checks. For more information, please contact the NSW Membership Team.
8.6.3. Social Media Branches and Clubs could look at opportunities to use the internet and social media to inform young people in both regional and metropolitan centres about the role Red Cross Branches and Clubs play in local communities. The volunteering component of Branch or Club involvement, combined with the potential to contribute to the humanitarian sector, may attract participation from younger people, particularly those looking for opportunities to strengthen their curriculum vitae.
8.7. Updating Member Information
Maintaining current and accurate Member information assists Red Cross to deliver publications and other correspondence directly to Members. Any change to Member’s personal details, including name, postal or email address should be provided to the Branch Secretary (or Club Liaison Officer) and the NSW Membership Team as soon as possible. In the event of a Branch Member passing away, the Branch Executive should immediately advise the NSW Membership Team. Included in the information provided should be the name of the former Member and details of their contribution to the Branch or Club. In addition, contact details of next of kin, should be included to enable a personalised condolence letter be prepared for both the next of kin and the Branch from the NSW Divisional Advisory Board Chair. Timely notification of the passing of Members also assists the NSW Membership Team to maintain an updated database of Members, avoiding the distress to family members caused by receiving ongoing correspondence addressed to the deceased.
9
BRANCHES AND CLUBS 9.1. What is a Branch?
Liaison Officer
They must have at least two office bearers to undertake the duties of President, Secretary and/or Treasurer.
9.3.2. Branches
A Branch consists of a registered group of Members who support Red Cross fundraising and activities in their local communities.
They must be approved by the Dviisional Advisory Board. They work for the promotion of Red Cross and its principles, services and programs. Branches may undertake activities authorised by the Divisional Advisory Board, the NSW Membership Team, Emergency Services, National Appeals and National Red Cross. The Divisional Advisory Board has the power, if dissatisfied with the operations of a Branch, to abolish it by notice to the Secretary in writing, and require the funds, property, books and records be delivered to the Director NSW/ACT via the Zone Representative or Regional Manager.
9.2. What is a Club?
A Club is a simplified structure available to groups of Members who are unable to maintain a Branch Executive structure. Like a Branch, a Red Cross Club consists of a number of Red Cross Members and must be approved by the NSW Advisory Board. However, a Club is only required to maintain a Club Liaison Officer. Often a Club does not maintain a bank account and only requires a Red Cross deposit book/card and a simple cash book record. This reduces its reporting requirements. Branches wishing to become Clubs should first discuss the matter with their Zone Representative or Regional Manager where there is no Zone Representative.
9.3. Office Bearers 9.3.1. Clubs
The Club Liaison Officer is the primary point of contact and representative of the Club. They are responsible for officiating at meetings and keeping the financial records of the Club.
Branches may operate with a minimum of two office bearers in any combination of President/Secretary/ Treasurer. Some Branches also elect an Assistant Secretary or Assistant Treasurer. All positions become vacant at the Branch’s AGM. Generally an Officer Bearer can hold an office for a period of only three consecutive years, however the Zone Representative in conjunction with the Regional Manager can extend this for a fourth and fifth year.
President (elected) The Branch President represents Red Cross in the local community and should always be aware of current Red Cross policies, procedures and programs.
Vice President (optional) (up to two elected) The Branch Vice President is required to conduct meetings in the absence of the President, to assist the President when required, to stand in for the President when required.
Honorary Secretary (elected) The Honorary Secretary opens all Branch correspondence. If a response is required before the next Branch meeting, the Branch Secretary prepares a response in consultation with other Branch Executive members.
Honorary Treasurer (elected) The Honorary Treasurer is responsible for all financial affairs of a Red Cross Branch. They must know how much has been raised and for what purpose and that this is accurately recorded. This is essential for transparent financial reporting and is necessary for Red Cross to adhere to the requirements of the Charitable Fundraising Act 1991 (NSWďż˝.
Red Cross Clubs require no office bearers with one Member nominated as a Liaison Officer. | Page 17
Patron (optional) (invited) A Patron is usually appointed for one year but in special circumstances the appointment can be for a longer period. Their role is to support and promote the Branch.
9.4. Starting, Closing or Changing a Branch or Club
If you wish to start your own Red Cross Branch or Club you should first make contact with the relevant Zone Representative or Regional Manager in areas where there is no Zone Representative. The Zone Representative will advise the relevant Regional Manager and the Branches and Clubs Advisory Committee. The Regional Manager will assess the viability of the location proposed for the new Branch or Club taking into consideration factors including local population numbers and demographics, evident community interest and the proximity of existing Branches or Clubs. Should a new Branch or Club be assessed to be viable then you will be contacted by Red Cross and informed of how to go about starting the new Branch or Club
9.4.1. Recessing a Branch or Club There are many reasons why a Branch or Club may decide to temporarily cease its operations for a given period of time to go into recess, including an expected change in circumstances.
9.4.1.1. Procedure for recessing a Branch or Club The President or Liaison Officer should discuss the proposed recess with Zone Representative, explaining the reason for and expected length of the recess and seek the Zone Representative’s advice and support. The President or Liaison Officer should must call an Extraordinary General Meeting, ensure that a quorum is present and discuss the recessing of the Branch or Club. If, after discussion, the assembled Members wish to proceed, the President or Liaison Officer should call for a motion “that the Branch or Club go into recess”. The motion, with mover and seconder and result, should be minuted.
The President or Liaison Officer must confirm the decision to go into recess with the Zone Representative who then will notify the NSW Membership Team. Where there is no Zone Representative, the President or Liaison Officer can contact either the Regional Manager or the NSW Membership Team directly. A request to recess the Branch/Club will be made in writing to the Divisional Advisory Board by the NSW Membership Team. Approval will be given by the Zone Representative in the first instance, for the Branch or Club to go into recess for a period of up to six months. If required an extension of up to a further six months can be sought from the Zone Representative at the end of the first period of recess by the President or Liaison. At the end of 12 months the Branch or Club may seek a further extension of no more than three months, and will be approved by the Zone Representative. If at the end of 15 months the Branch or Club is still in recess it will automatically be requested to close by the Zone Representative. At any time while in recess the Branch or Club may request reactivation from the Zone Representative. It should be noted that a Branch or Club in recess must not undertake any Red Cross activity without prior approval from the Zone Representative. This is due to the fact that Members may not be covered in the event of any insurance claim while the Branch or Club is in recess. Should the Branch or Club while in recess decide it does not wish to continue, it must follow the procedure for closing a Branch or Club.
9.4.2. Amalgamating a Branch or Club There are a number of reasons why two or more Branches or Clubs may decide to amalgamate to form one Branch/ Club, including: declining membership; changes in the local community or economic reasons.
The Branch or Club must appoint a contact person as the Branch or Club will continue to receive distributed information.
9.4.2.1. Procedure for Amalgamating a Branch or Club
When going into recess a Branch must minimise the amount of funds retained in its bank account.
The President(s) and/or Liaison Officer(s) should discuss the proposed amalgamation with the Zone Representative and seek their advice and support.
18 | Handbook for Red Cross Branches and Clubs in NSW
The President(s) and/or Liaison Officer(s) must all a combined meeting of the Branch(es) or Club(s). This meeting should be treated as an Extraordinary General Meeting by each of the participating Branch(es) or Club(s) for if the motion to amalgamate is passed then there will be an election of new executive members. A motion to amalgamate the Branch/Club must be put forward and a majority of Members from each Branch or Club present must vote in favour of the motion. If carried the procedure continues. If the motion is not carried then the matter should be referred to the Zone Representative. The meeting should now call for office bearers of the new Branch/Club which should be elected by a majority of Members present. Participating Members must agree on a new name for the amalgamated Branch/Club. The name can be one of the old Branch/Club names, a combination of the old names or something completely new. The President of the new Branch (or Club Liaison Officer) must notify the Zone Representative as soon as is practicable following agreement to amalgamate. Notification must include: • Former names of the Branch(es) or Club(s) preamalgamation; • Name of the new amalgamated Branch/Club; • Names, addresses and phone numbers of the new officer bearers; and • Meeting time, date and location of the Extraordinary General Meeting. The Zone Representative will advise the NSW Membership Team of the amalgamation with a request that it be recognised by the Divisional Advisory Board. This must be signed off by the Chair, Divisional Advisory Board. The Branch/Club will receive a letter from the NSW Membership Team confirming its recognition. Following the receipt of letter, the Branch/Club should, if required, establish a new bank account and close any old accounts that are no longer valid. Any funds from the old accounts should be transferred to the new account. All previous records, such as minute books and cash books from each of the former Branches/Clubs should
be passed on to the new Branch Executive/Club Liaison Officer for safe keeping, in particular the current cash books.
9.4.3. Closing a Branch or Club 9.4.3.1. Procedure for Closing a Branch or Club The Branch Executive/Club Liaison Officer must discuss the potential closure with Zone Representative, outlining the reasons for the proposal, strategies that have been implemented to avoid the closure and a transition plan for current Members. The Zone Representative must raise the potential closure with both Regional Manager and NSW Membership Team Leader, giving them the opportunity to suggest strategies that would avoid the suggested closure. In the event an alternative strategy cannot be agreed, the Branch President/Club Liaison /Officer can raise the suggested Branch/Club closure for discussion at either a normal Branch/Club meeting or an Extraordinary General Meeting called specifically on the issue. In either case a quorum must be present for decisions from the meeting to have validity. The Chair, after discussing all aspects of the proposal, must call for a motion “that the Branch/Club be closed”. The motion, with mover and seconder and result, is entered in the minutes. Should the Branch/Club agree to close, the Branch President/Club Liaison Officer must notify the Zone Representative, who then informs the Regional Manager and NSW Membership Team. The information provided by the Zone Representative to the NSW Membership Team must include the following details which are then used as the basis for briefing the Divisional Advisory Board: • the name of the Branch/Club; • the reasons for its decision to close; • steps taken by the Zone Representative and Regional Manager to avoid the closure; • Indication as to whether the closure is supported by the Zone Representative and Reginal Managers; and • The transition plan for existing Branch/Club Members. As soon as practicable after the meeting, the Honorary Treasurer must balance the Branch or Club accounts as if for the end of the financial year. | Page 19
After all costs have been paid the Honorary Treasurer must bank all petty cash and close the Branch account. The closing cheque must be made in favour of Australian Red Cross and sent to the NSW Membership Team. In addition, the Branch Executive/Club Liaison Officer must ensure that the following (as relevant) are also forwarded to the NSW Membership Team: • minute books; • cash books; • receipt books; • deposit books; • cheque books; • receipts for payments made, and for suppliers’ invoices or statements; • bank statements; • remittance advice books; • any other books, papers and/or equipment pertaining to the operation of the Branch/Club. Until this information is received, the NSW Divisional Advisory Board will not generally recognise a Branch/ Club closure.
9.4.3.2. Procedure for changing from a Branch to a Club For some Branches it can be beneficial to simply switch from a Branch to a Club. This reduces administration and removes the requirement to have an elected Executive, requiring only the appointment of a Club Liaison Officer. This is done by the Zone Representative in consultation with the Club’s membership. Alternatively they are elected from the floor at the AGM. A Club generally does not maintain a bank account and only requires a Red Cross deposit book/card and a simple cash book record. The Branch President must discuss the proposed change in status with the Zone Representative or Regional Manager, outlining the reasons for the proposal and seek their advice and support. The Branch President must call an Extraordinary General Meeting, ensure that a quorum is present and discuss the proposed change from a Branch to a Club. After discussion if the assembled Members wish to proceed then the President should, call for a motion “that the Branch now become a Club”. The motion, including the mover and seconder and result, is minuted. A Club Liaison Officer is appointed by the Zone 20 | Handbook for Red Cross Branches and Clubs in NSW
Representative in consultation with Club Members or elected from the floor. Should the Branch agree to become a Club, the Club Liaison Officer must notify the Zone Representative, who then informs the Regional Manager and NSW Membership Team. The information provided by the Zone Representative to the NSW Membership Team must include the following details which are then used as the basis for briefing the Divisional Advisory Board: • the name of the Branch/Club; • the reasons for its decision to change status; and • Indication as to whether the change in status is supported by the Zone Representative and Regional Managers.
9.5. Complaints and Grievances Procedure 9.5.1. First Point of Contact The first point of contact is the Zone Representative. If the matter requires additional help, the Zone Representative may raise the problem with the Regional Manager and/or the NSW Membership Team. If the Zone Representative is unavailable then the problem can be brought directly to the attention of the Regional Manager and/or the NSW Membership Team. The Divisional Regulations provide the Divisional Advisory Board with investigatory and disciplinary powers in relation to Members in the following circumstances: • failure to satisfy the criteria for Membership; • failure to comply with any applicable Code of Conduct; and • engagement in activities detrimental to the reputation or activities of Red Cross. Additionally the Divisional Advisory Board has as one of its functions, establishing and regulating Branches. As such, it plays a key role in the event that complaints or grievances cannot be resolved by other means.
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BRANCH AND CLUB MEETINGS 10.1. Monthly Meetings
In general Branches meet monthly. However, this is flexible and up to the Members to decide. It is advisable to meet on a regular basis to maintain Branch/Club momentum and enthusiasm. Make your meetings interesting: invite guest speakers; welcome new Members and their ideas. Red Cross is a democracy and no group or person should dominate the Branch/Club. Member diversity should be encouraged actively to ensure that Red Cross is reflective of the communities in which it works. It is a good idea to dedicate one meeting per year to increasing Branch membership. Branches have had success in the past by targeting the issue of membership during a particular month and working solidly and exclusively towards that end. With every Member focused and engaged, events and activities will be more enjoyable and successful and the workload shared.
10.2. Agendas and Minutes
The Branch Secretary/Club Liaison Officer is to record accurate, objective and clear minutes at meetings. These need only be a very short summary of the meeting and of any decisions taken. See Appendix 21.14 Guidelines for Conducting Branch Meetings for a suggested meeting template.
10.3. What is a Quorum?
10.5. Annual General Meeting (AGM) Branches and Clubs should conduct their AGM, at a time when the Annual Financial Statement is available. Given that most Branches and Clubs will have their Annual Financial Statement in July, Branches and Clubs should aim to have held AGM by mid-August. Both the Annual Financial Statement and President’s Report should be available for review by Members at the AGM.
The AGM is important for Members, with its purpose being to: • adopt the Annual Financial Statement; • elect executive position holders; and • endorse the President’s Report, outlining the activities of the Branch during the previous 12 months, giving Members the opportunity to reflect on the successes of the past year. A suggested template for the President’s Report is at Appendix 21.6 Branch President/Club Liaison Annual Report. A suggested agenda is included in Appendix 21.5 Red Cross Branch/Club AGM Factsheet and Samples. Notice of the AGM should be provided to the Regional Manager, Zone Representative and to all Members of the Branch/Club at least 21 days before the meeting.
For a meeting to proceed, the assembled Members must reach quorum. A quorum is the minimum number of persons who need to be present to ensure a valid meeting. A quorum for meetings and the AGM is the greater of either: • 10% of all Members of the Branch or Club, or • three Members and in either case must include at least one Member of the Executive.
The President/Club Liaison Officer should ensure that the Annual Financial Statement, the President’s Annual Report and the Branch/Club Annual Return Form are sent to the NSW Membership Team as soon as possible after adopted at the AGM. A copy of the President’s Annual Report and the Branch/Club Annual Return Form should also be sent to the Zone Representative (or Regional Manager where there is no Zone Representative).
10.4. Correspondence
Many Branches and Clubs use the AGM as an opportunity to encourage new Members or to renew existing memberships. Information on membership renewals is available in the finance section of this document.
Correspondence sent to a Branch/Club is to be responded to by the Branch Secretary or Club Liaison Officer. Correspondence received must be tabled at meetings for the information of Members. The NSW Membership Team is available to assist with replies when required.
| Page 21
During the course of the AGM all executive positions are to be declared vacant. At this point the Zone Representative should be invited to act as Returning Officer. When the Zone Representative is unavailable, an invited non-Member or a Member of another Branch may conduct the elections. An information sheet for invited non-Members on the AGM process is at Appendix 21.5 Red Cross Branch/Club AGM Factsheet and Samples. Branches and Clubs may choose to invite a guest speaker from Red Cross or another organisation to speak at the AGM. The purpose of inviting a guest speaker should be to inform and educate Members or to build ties with other community organisations.
The Zone Representative or NSW Membership Team may be able to assist with identifying guest speakers from within Red Cross on request. Requests should be submitted no less than one month prior to the meeting date. Financial Members of Branches or Clubs have a right to vote at the AGM if: • they have attended three meetings in the preceding year including one within the three months preceding the AGM; • they have attended three meetings in the preceding year including one within the three months preceding the AGM; and • is 18 years of age or more. In the election of office bearers, proxy or postal votes are not permitted and Members can only have one vote.
22 | Handbook for Red Cross Branches and Clubs in NSW
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PROMOTION AND FUNDRAISING 11.1. How the Community Fundraising Team can help you The Community Fundraising Team can advise Members about proposed fundraising activities. The team can offer advice on effective ways to fundraise, suggest how you can maximise the amount of funds you raise while minimising costs, as well as suggest ways to promote your fundraising activity. Simply contact your Zone Representative, Regional Office or the NSW Membership Team to be put in contact with the right people.
11.2. Fundraising—How much of a difference you can make
Our strong membership base and the work of our Branches and Clubs in local communities is one of the key differences between Red Cross and many other charities and without doubt our Members are one of our key strengths. The contribution NSW Members make to our fundraising income is significant and the time and effort devoted to fundraising is greatly valued. In order to support this fundraising work Members have access to the Community Fundraising Team who sit within the National Engagement and Support Team. An important part of the team’s responsibility is to assist Branches and Clubs with their fundraising activities, whether that be via Red Cross Calling in March, Big Cake Bake in October, an emergency appeal, or any other fundraising campaign activity members undertake throughout the year. Red Cross provides vital programs and services to people across Australia and overseas at their most vulnerable times. By organising a fundraising activity, your funds raised could help us provide: • Shelter, food and medical treatment when disasters strike • Clean water and sanitation facilities to people without a safe water supply • Emergency preparedness training for at-risk communities • Food preparation and budgeting skills for families on a limited budget • A reuniting service for families torn apart by conflict
• A reassuring daily phone call to check on the wellbeing of an older or isolated person. For more information email communityfundraising@ redcross.org.au, call 1800 652 635 or visit redcross.org. au/fundraise-for-us.aspx.
11.3. Guide to a Successful Fundraising Activity
Fundraising for Red Cross is an enjoyable way to provide support to people who need it most. STEP 1 Decide on the type of fundraising activity you would like to organise. STEP 2 Read through the fundraising guide and the current Donations Policy which can be found at redcross. org.au/files/Member_Branch_Donations_Policy_ and_fundraising_QA_Notes.pdf. Please make sure you understand your responsibilities when you are fundraising for Red Cross. This document contains important information which will make sure you are giving the right details to people who support your fundraising activity. STEP 3 Start organising your fundraising activity STEP 4 Conduct your fundraising activity. STEP 5 Return your funds via the normal Branch and Club remittance process.
11.4. Disaster Appeals
Disaster and/or Emergency Appeals are set up by Red Cross based on the extent of the emergency. Branches are able to fundraise in support of Red Cross approved Disaster Appeals, but it is important to understand and comply with the appeal intent (i.e. where and how the funds are dispersed), which is communicated on the Red Cross website as well as through member communication channels. Please ensure that all funds raised are remitted to the Supporter Service Centre (SSC) prior to an appeal closing (typically 2–3 months after launch or as advised by the Director NSW/ACT or the NSW Membership Team). Please also recognise that during disaster periods the SSC workload increases significantly, and can result in processing delays. | Page 23
11.5. Fundraising Tips
Do not be afraid to ask people to contribute. People will respect you for having the courage to make a difference. Do not limit your fundraising activity to just one idea. Remind people that donations over $2 are tax deductible, with receipts available to document your donation for tax purposes. Use some of our Red Cross stories that feature throughout our communications materials and our website - remind your supporters that they are helping real people in difficult situations. As well as gaining donations from individuals, you may want to approach local businesses to support your fundraising activity. For example: • ask your local butcher to provide sausages for a BBQ • approach your hairdresser to donate a voucher for a free hair cut • invite a music or entertainment store to give vouchers to use as prizes • ask a bakery to provide bread and rolls Draw comparisons that are relevant to your donors. For example, if you have a fundraising movie night with your friends, ask them to think about how much they would spend on a normal night out and consider donating this amount to the event.
11.6. How to Manage the Money
As the organiser of a fundraising event or Branch Treasurer /Club Liaison Officer, you are responsible for the financial management of your fundraising activity. It is important to note that donations are not tax deductible if a person receives goods or services in return for their money. This includes the purchase of any items or tickets (e.g. merchandise or raffle/entry tickets). Receipts must not be issued for donated goods or services (e.g. raffle prizes). Your Treasurer should follow the normal remittance procedure when returning funds.
24 | Handbook for Red Cross Branches and Clubs in NSW
11.7. Summary of NSW Raffle Legislation
Rules that apply to raffles include: • Tickets must consist of a purchaser’s portion and a ticket butt. • The purchaser’s portion of the ticket must always include the same serial number as the ticket-butt. • If the total value of the prizes exceeds $10,000, the purchaser’s portion must also include the price of the ticket and the full name of the benefiting organisation. A rubber stamp imprint containing these details is acceptable. • Ticket-butts must be numbered consecutively in the same series as the ticket. If the total value of the prizes exceeds $10,000, ticket-butts must also contain space for the name and contact details of the purchaser to be written. For further information on NSW raffle legislation please contact the NSW Membership Team or refer to liquorandgaming.justice.nsw.gov.au/Documents/gamingand-wagering/competitions/gofc_fs_rraffles.pdf.
11.8. Promotion
The NSW Membership Team, Regional Manager or Zone Representative can arrange to provide branded posters to help you promote your fundraising activity. The posters include a space for Members to add the details of their fundraising activity. Alternatively, if you’re organising a major event and expect to raise in excess of $5,000, we can develop customised promotional materials for you. Please note the team requires a minimum of one month’s notice to produce customised materials.
11.9. Recognition
Once your fundraising activity is over, Red Cross can provide certificates of thanks for anyone who has helped you along the way, whether they be Volunteers, the MC of your event, special guests, or small business owners who have donated prizes. Please contact the NSW Membership Team should you require these.
11.10. Compliance
Importantly, Red Cross can also assist by ensuring your fundraising activities comply with relevant legislation. We can provide rules that apply to raffles, help obtain permits for street collections, or temporary liquor licenses if you’re planning to hold an event at which alcohol will be sold. We can also assist to ensure risks are minimised and your activity is covered by public liability insurance (Certificate of Currency).
11.11. Bequests
Become a Red Cross bequest ambassador in your community Being able to plan and prepare for the future is vital to ensuring we can carry on helping people in crisis for years to come. A key part of this planning involves developing our future income from gifts that supporters leave us in their wills.
• • •
• •
•
You can help promote bequests for Red Cross by: displaying Red Cross bequest material in local halls, or other public places in your local community; asking your local newspaper to include a Red Cross bequest advertisement and/or a bequest feature story; holding a Red Cross function and including a presentation on why bequests are so important to the future work of Red Cross; hosting a Wills Day in your local community promoting bequests to Red Cross within your local community and ensuring that members understand that Red Cross relies on the income received through gifts in people’s wills; and Let Red Cross know of any solicitors that might want to be involved in our National Solicitor Network and/or participate in our Wills Days.
For more information on how you can promote Bequests please contact the Supporter Services Centre on 1800 811 700, email bequests@redcross.org.au or visit redcross.org.au/bequests.aspx
11.12. Where Red Cross money comes from, and how it is spent Like all large organisations, Red Cross produces an Annual Report that provides an overview of its operations and activities both nationally and internationally and includes detailed reporting of all financial activity including income and expenditure.
Hard copies of the Annual Report can be provided upon request to the NSW Membership Team, however the simplest way to access the current and previous versions of the Annual Report is by visiting our website redcross. org.au/annual-reports.aspx.
11.12.1. 2014/2015 | Humanitarian Services—Where the money was spent Retail 4% Commercial 5%
Fundraising 7% Domestic Services 61%
Marketing 1%
International Services 8%
Administation 10%
Emergency Appeal 4%
Expenditure on Humanitarian Services decreased 22% to $407.4 million, $298.9 million was directed to programs that support vulnerable people in Australia and overseas, meaning 73 cents in every dollar spent was directed towards delivering services and programs. Fundraising costs represented 7% of total expenditure (5% in 2014) and include all expenditure associated with fundraising for everyday work, the administration of emergency appeals and managing pro bono work and noncash gifts (that in accordance with organisational policy are not recognised in the financial accounts). Together these areas provide 65% of the society’s donation income. The cost of fundraising was 25% (27% in 2014); excluding income from disaster appeals it was 31% (32% in 2014). Administration costs are 10% of total expenditure (7% in 2014) and include costs critical to the effective running of the Society such as information technology, finance, human resources and occupancy costs.
11.12.2. Our work in Australia and overseas In 2015 over $298 million was spent delivering services, and responses to emergencies and disasters. 95% of this spend was on everyday (non-disaster appeal) work delivering programs to vulnerable people and communities throughout Australia and overseas. Of | Page 25
this, the majority (84% or over $249 million) was spent on domestic services and programs in Australia while almost $32 million was spent on everyday work overseas. The remaining 6% ($17 million) was spent responding to emergencies in Australia ($1.4 million) and overseas ($15.8 million). Each year, expenditure on disasters and emergencies fluctuates, depending on their number and severity of impact. This year international emergency responses to Cyclone Pam in Vanuatu, and the Nepal earthquake accounted for the majority of spend on emergency appeals.
Domestic Emergency Appeals $4.5m
$3.8m
International Emergency Appeals Everyday Work Overseas
$38.2m
11.12.3. Program spend (excluding disaster appeals) Program spend of $281.7 million was 31% down on 2014, largely driven by the $124.4 million decline in funding of Migration Support Programs. Despite this decline, migration support programs still account for 56% of program spend on everyday work. Spend on international aid and development reduced $5.3 million (14%), whilst spending on Aboriginal and Torres Strait Islander programs, locational disadvantage and social inclusion increased (the latter by 8% to over $38 million). Program activities within humanitarian services are defined according to priority areas. All funding opportunities are assessed through internal review processes to ensure alignment of programs with community need, thorough risk assessments are undertaken and there is alignment with strategic direction and Red Cross fundamental principles.
Everyday Work in Australia Other International Humanitarian Law $1.4m
Aboriginal & Torres Strait Islander Programs
$38.2m $366.3m
Disaster and Emergency Services International Aid & Development
$249.9m
Locational Disadvantage
$0.1m $1.2m $7.2m
Social Inclusion
$10.5m
Migration Support
$37.1m
2014 $412.8m
2015 $298.9m
$32.1m $0.04m $1.2m $8.7m
$35.4m $10.8m $31.8m $34.5m $280.9m
$38.1m
$156.5m
2014 $404.5m 26 | Handbook for Red Cross Branches and Clubs in NSW
2015 $281.7m
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COMMUNICATION 12.1. Social Networking
Social media is one of the key ways Red Cross is raising awareness of the work we do in Australia and around the world. We encourage you to join, engage and share with Red Cross in social media networks and promote our work through your Facebook, Twitter, Instagram, Google+ and LinkedIn profiles or in your personal blog. In an effort to ensure Red Cross credibility in the social media world, it is important for us to set some communications guidelines for Members and Volunteers. Here are some key points to follow when sharing stories and information about Red Cross on your social media profiles: • Remember to respect people’s dignity and right to privacy when writing your personal blog or posting photos that relate to Red Cross. Never take a photo or film of people without their express permission. This is particularly true for vulnerable people who have just been through a disaster, episode of conflict and may be inclined to say ‘yes’ to something they later regret. If in doubt, do not take the picture or film. The same consideration should be applied when writing about Australian Red Cross colleagues. • Be respectful of other people’s opinions. • Make it clear that the views you are expressing on your blog are yours alone and not necessarily those of Australian Red Cross. Add a blog disclaimer. • Be accurate about the information you share. Even though your post or comment might include personal opinions, do your research and make sure the facts are correct. • Always respect the privacy of others and the confidential character of what they may be telling you. Are you sure they want to be quoted online? Protect your sources. • Post with good judgement and use common sense; you are responsible for your own comments.
12.2. Regular Publications
Members and Volunteers receive a number of communications throughout the year, in both digital and printed form. These publications include a Members and Volunteers Newsletter which is available in both printed and digital copy, and Membership Matters which is a regular email newsletter containing updates on our services and stories on our latest achievements. Members should note that they will need to provide an email address to Red Cross to receive the Membership Matters electronic newsletter. Zone Representatives and Regional Managers also receive a fortnightly email update from the NSW Membership Team.
12.2.2. Humanitarian Magazine
Humanitarian is the national magazine of Australian Red Cross. It looks at issues of interest to people who hold basic humanitarian values and is sent to Solferino and Henry Dunant members. Red Cross publications can be found online at: redcross.org.au/publications.aspx
Join us! The official Australian Red Cross social media channels are: • Facebook: facebook.com/AustralianRedCross • Twitter: twitter.com.au/RedCross or @RedCrossAU • YouTube: youtube.com/user/redcrossaust • LinkedIn: linkedin.com/companies/australia-red-cross • Google+: plus.google.com/u/0/+australianredcross | Page 27
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MEDIA PROTOCOL FOR MEMBERS Red Cross has a dedicated media team that works to promote the organisation and the people who support it, including our Members and Volunteers. Members are welcome to contact the team’s media advisers at any time for information and advice about media and promoting events. A local face or angle for a story is often a more effective way of gaining media exposure. Volunteers and Members are encouraged to develop relationships with their own local media outlets – invite them along to functions, let them know about activities, etc. It is okay to speak to the media about your locally organised events and activities - after all, you know these details better than anyone else. However, please notify Red Cross media advisers of all interactions that may lead to potential coverage. This includes pitching story ideas, providing background information and responding to media enquiries. Any media enquiries about broader Red Cross activities, services, and opinions should be directed to the media team for follow up. Please alert a media adviser immediately if you receive queries about any sensitive issue or matter which could lead to negative coverage. For major fundraising events like Red Cross Calling, a media release template will be provided for you to insert your local details. If you would like assistance with that or need help at any time to prepare a media release for other activities, contact the media team. Please also alert a media adviser; they may have a template you can use and they can help you get maximum media exposure for your activity. Whenever in doubt, please contact the media team. Email: media@redcross.org.au.
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SAFETY ISSUES 14.1. Workplace Health and Safety
Red Cross is committed to providing and maintaining a safe and healthy environment for volunteers, members, staff, contractors, clients, customers and others who may be involved in our work. To continue delivering our important service to the community you need to look after your health & safety and look out for those around you. Looking out for your health & safety means: • being aware of the risks that may be present in the activities you are involved in—Red Cross people work across a diverse range of activities that support people in local communities in Australia and further afield. • following health and safety instructions. • reporting any hazards to your Branch President, Zone Representative or Regional Manager as soon as you become aware of them. • not using faulty equipment and reporting it, again to your Branch President, Zone Representative or Regional Manager. • Letting your Branch President, Zone Representative or Regional Manager know if you are suffering from any illness or injury that is related to or may affect your ability to undertake activities. • being aware of the health and safety of those around you. • speaking up if you are being asked to do something you are not trained to do or do not feel you are capable of doing.
14.2. Incidents
What is an incident—an incident is an event that did or could have caused harm. This could include aggression or threats of aggression, injury, illness or even a “near miss” where an injury nearly occurred. Incidents are to be reported to your Branch President, Zone Representative or Regional Manager. An incident form may need to be completed depending on the nature of the incident and this will need to be done within 24 hours of the incident. If you have had time away from Red Cross activities following an injury or illness you should speak with your Branch President, Zone Representative or Regional Manager before resuming any activities.
28 | Handbook for Red Cross Branches and Clubs in NSW
Refer to Appendix 21.3 Incident & Hazard Form (Notification of an Incident, Near Miss or Hazard)
14.3. Risk Management
The risk management process involves: • identifying hazards – thinking about the activity is there anything that could cause harm to your self or others around you. • assessing the risk, that is the likelihood the hazard will occur and if it were to occur what would be the consequence the hazard poses. • documenting and implementing controls to prevent injury to you or those around you. • reviewing controls periodically to make sure they remain valid. A risk assessment form is available to assist you with this process. Please speak with your Branch President, Zone Representative or Regional Manager for a copy of the form. A risk assessment will need to be completed for the activities you undertake. Where you undertake the same activity you do not need to redo the assessment every time. Once completed file the risk assessment locally with the records for the event. Your Branch President, Zone Representative or Regional Manager is available for assistance if needed.
14.4. Food Safety
The NSW Food Authority and NSW Government recognise the valuable work charities, organisations and volunteers do in providing or selling food for charitable purposes. This includes providing food free of charge during emergencies like bushfires or other natural disasters. The special role of charities and community groups has been recognised in food laws and certain exemptions apply to help make sure these organisations can continue their valuable work in the community. When providing food for other people, it’s important to consider the food safety aspects. People who are preparing food to be sold to raise money for charitable purposes do not require specific cooking or food handling skills provided the food: • Does not pose a possible health risk (that is, it needs temperature control).
• Is thoroughly cooked and eaten immediately. Nor does the event need to have a designated Food Safety Supervisor. Where the food may pose a health risk and is not consumed immediately after thorough cooking, food handlers need to have practical skills and knowledge appropriate to the type of food they are preparing to protect public health. For instance, a volunteer making: • Vegemite sandwiches would not require any specific skills or knowledge about food safety. • A large number of hot meals with numerous ingredients would need to understand temperature control and how to avoid cross contamination. This is to protect public health. Further details on food safety please visit: foodauthority.nsw.gov.au/foodsafetyandyou/keepingfood-safe/charities-groups-and-volunteers
14.5. Insurance
All Branch or Club members taking part in a fundraising event are to sign (on and off) an attendance book maintained by the Branch or Club as proof of their presence at that function should an insurance claim be made.
Voluntary Workers Personal Accident Insurance Red Cross Voluntary Workers Personal Accident insurance provides cover for our Volunteers and Members Australiawide on the following basis: • The intention of our Voluntary Workers Personal Accident Policy is to cover Volunteers and Members for any injuries they sustain whilst undertaking volunteering duties for the Red Cross. • Any medical item which attracts a Medicare rebate cannot be covered under this policy. • Direct travel to and from the Red Cross event / activity is also covered. However, travel must be direct, any diversions or stops will void the direct cover travel. • Ages 10 – 95 are covered under this policy. • Red Cross’ Voluntary Workers Personal Accident Policy does not cover, nor indemnify friends, family or associates of Volunteers and Members – unless they too are undertaking volunteering duties at the bequest of the Red Cross. • Red Cross Voluntary Workers Personal Accident insurance covers all Volunteers and Members working | Page 29
under the direction of Red Cross. “Once off” or irregular volunteers must complete a sign/on sign/off book to be maintained by the Branch/Club.
Public Liability Insurance Public Liability insurance is designed to protect the Australian Red Cross as an entity against potential legal proceedings and financial loss.
General Travel Insurance If you are travelling on Red Cross business, which is in excess of 50 kilometres from your place of residence, you will be covered under this policy too. This insurance can cover items such as; loss of baggage, cancelled flights and injuries sustained whilst on your journey.
14.5.1. Certificate of Currency: frequently asked questions
Refer to Appendix 21.1 Event & Activity Form (Certificate of Currency)
What is a Certificate of Currency? A Certificate of Currency is a document that states that a particular type of insurance coverage is current and in place.
31 May (next year) then a separate request form will need to be completed as it relates to the subsequent policy period following thereafter. The request form is not intended for the use of obtaining a copy of the Certificate of Currency for the Club’s/Branch’s personal records.
What is meant by the term “event”? The term “event” refers to the type of occasion taking place. It can be a fundraiser, meeting, function, group or social activity, etc, provided it is for the benefit of Red Cross.
What does “noting as an interested party” mean? This is when the shopping centre/venue/council requests to have their name listed on the Certificate of Currency. If so, Red Cross will then request from our insurers to have the name added onto the certificate. This takes approximately one week depending on our insurer’s response time.
What does “coverage limit as requested by venue” mean?
Third party venues will sometimes request a Certificate of Currency from Red Cross to ensure that we hold appropriate insurance to stage a public event. If a third party venue does not request a Certificate of Currency from Red Cross then there is no obligation to provide one.
Coverage limit means the maximum amount we are covered for in case there is an accident. The coverage limit appears on the Certificate of Currency. Red Cross’ maximum coverage limit for Public Liability insurance is $20M per occurrence.
The most common request is for the public liability certificate of currency. In order for this to be valid, your event must directly benefit the Red Cross via fundraising, promoting Red Cross or undertaking Red Cross volunteering duties.
Is the property we are on now insured?
When does a “Service Request Form— Certificate of Currency” need to be completed? A Service Request Form needs to be completed when the venue owner has requested a copy of Red Cross’ Certificate of Currency. Please note: a Service Request Form needs to be completed for each event per venue; however, if multiple events are being held at the same venue throughout the year [per policy period i.e. 31 May (this year) until 31 May (next year)] then the dates can be noted on the one request form. If the date/s of the event/s should fall after 30 | Handbook for Red Cross Branches and Clubs in NSW
If the event is held on Red Cross property or we are the tenants of a leased property then no public liability certificate is required to be provided.
If the Club/Branch knows what events they have during the year can they submit all the forms in at once? How will we know that the venue owner has received a copy of the Certificate of Currency? Yes, request forms can be submitted at once or separately throughout the year, provided it is prior to the event. We urge request forms to be submitted as soon as possible from the moment you are made aware that a Certificate of Currency is required. Upon receiving your request form, a copy will be emailed or faxed directly to the venue owner. You will receive a courtesy call or be notified by email to
be advised that the Certificate of Currency has been forwarded to the venue owner.
What is a “bridging letter”? A bridging letter is a letter issued by our insurer for the crossover period transitioning from the current policy period into the new policy period (May into June). This letter is used as an interim document should you be holding an event in June, until the renewed copy of the Certificate of Currency is issued and can be provided to the venue owner. Unfortunately, our insurer will not issue the renewed Certificate of Currency until the new policy period begins. We will advise you if this is the case with your event.
Does the Club/Branch have to inform Red Cross of every event/activity occurring? Red Cross does not have to be informed of every event and activity that is taking place. The only time Red Cross needs to be informed of an event is when a Certificate of Currency has been requested by the venue owner. In these cases, further confirmation may be required that the event is to be for the benefit of Red Cross. Furthermore, for an event to fall within Red Cross’ insurance program it must be directly related to and for the benefit of Red Cross. If it is a new or unusual activity or event there are some additional forms which Branches and Clubs need to complete. For any new or unusual activity please complete the ‘Risk Assessment and Insurance Notification Forms’ (Appendix 21.2) and submit to our Risk and Insurance Manager, Stacey Conlin at sconlin@redcross.org.au, copying this information to NSW Membership nswmembership@redcross.org.au. This is important as Red Cross can ensure that all activities and events are adequately declared to the insurers and have the appropriate amount of cover.
Why does Red Cross have to know exactly what Branches and Clubs are doing for their event? Is this because some functions may not be insured? The information provided on the Insurance Notification Request form allows Red Cross to monitor the type of events happening. A Branch/Club may be arranging an event that involves a higher risk e.g. a hot air balloon at a local park. We then need to query with our insurer to confirm coverage and arrange an extension of insurance
coverage for that particular event. A premium may be payable by the Branch/Club for the additional coverage. Please complete the ‘Risk Assessment and Insurance Notification Forms’ (Appendix 21.2) and submit to our Risk and Insurance Manager, Stacey Conlin at sconlin@ redcross.org.au, copying this information to NSW Membership nswmembership@redcross.org.au. For your reference, the frequently asked questions for both Members and Volunteers follow.
Red Cross Member’s insurance questions answered What type of insurance does Red Cross provide for members? Three types of insurance: ▪ Personal Accident policy covers certain expenses resulting from injury (not illness). Please note that we legally cannot reimburse any claims which incur a Medicare rebate. ▪ Public Liability covers for damages people are liable to pay arising out of injury to others, or damage to others’ property, as a result of an incident connected with their voluntary duties ▪ General Travel Insurance covers members who are travelling on official Red Cross business and are more than 50km from their usual place of residence. This policy provides a lump sum payment in the event of certain injuries and reimburses the member for nonMedicare medical expenses and loss of baggage All insurance cover is subject to and dependent on the terms within each policy.
Why does Red Cross Personal Accident policy not cover expenses related to Medicare? Government Legislation prohibits general insurers from providing coverage for medical expenses which attract a Medicare rebate (this also includes amounts incurred which are referred to as the Medicare ‘gap’).
Is there an age limit for members’ insurance coverage? Yes, the Personal Accident policy covers persons from 10–95 years of age. However, the Public Liability policy has no age restrictions.
| Page 31
What about insurance cover for the ‘other’ people who are not members (family or friends) who help out on occasion at fundraising events or meetings?
If people perform or entertain at a Red Cross event organised by a Unit/Branch, do they require their own insurance or are they covered by Red Cross?
Provided that they are performing voluntary duties for, and under the instruction of Red Cross they are insured under Personal Accident, Public Liability and General Travel polices.
If they are being paid by Red Cross they will require their own insurance including Public Liability.
Is travel to and from member activities covered by Red Cross Personal Accident policy? Yes. The Personal Accident policy covers necessary direct travel to and from member activity provided it was officially organised by Red Cross. If travel exceeds 50km from your usual place of residence you will then be covered under the General Travel Policy.
If a private vehicle is used for Red Cross purposes is the vehicle insured by Red Cross motor insurance policy? No, private vehicles are not insured by the Red Cross.
If they are performing voluntarily they will be covered by Red Cross insurance. For any large scale events where high numbers of public will be involved, please contact the National Risk & Insurance Manager, sconlin@redcross.org.au
If a Red Cross event is held in a private residence or its grounds are the attendees covered by Red Cross insurance or does the property owner have to have their own insurance? No, Red Cross insurance would not normally cover this. It is strongly advised that the property owner have their own insurance and discuss with their insurer before agreeing to hold an event.
Private vehicles must be comprehensively insured and roadworthy if being used for Red Cross business. The driver of the private vehicle must be a nominated driver on the vehicle’s insurance policy.
Volunteer insurance questions answered
Please refer to Red Cross Motor Vehicle policy for additional information.
What type of insurance does Red Cross provide for volunteers?
What should a member do if injured during Red Cross activities? Members should tell their Membership Manager immediately. They will be asked to assist in completing an Incident and Hazard report form.
How can a member make an insurance claim? The Membership Team Leader will make a claim form available on request, and will forward the claim to the National Risk and Insurance Manager who liaises with the Red Cross insurer. As with all insurances, the insurer makes the decision to accept the claim based on the information provided to them and based on the conditions of the policy.
Note that this information is intended only for Red Cross Volunteers working within Australia
Three types of insurance: • Personal Accident policy covers certain expenses resulting from injury or accident (not illness) • Public Liability covers for damages people are liable to pay arising out of injury to others, or damage to others’ property, as a result of an incident connected with their voluntary duties • General Travel Insurance covers members who are travelling on official Red Cross business and are more than 50km from their usual place of residence. This policy provides a lump sum payment in the event of certain injuries and reimburses the member for nonMedicare medical expenses and loss of baggage All insurance cover is subject to and dependent on the terms within each policy.
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Is there an age limit for volunteers insurance coverage?
What should a volunteer do if injured during Red Cross activities?
Yes, the Personal Accident policy covers persons from 10–95 years of age.
An injured volunteer should tell their team leader or manager. They will be asked to assist in completing an Incident and Hazard report form.
However, the Public Liability policy has no age restrictions.
If people perform or entertain at a Red Cross event, do they require their own insurance or are they covered by Red Cross? If they are being paid by Red Cross they will require their own insurance including Public Liability. If they are performing voluntarily they will be covered by Red Cross insurance.
How can a volunteer make a claim? The team leader or manager will make a claim form available on request. Completed claim forms should be sent to Human Resources. They will forward the claim to the National Risk and Insurance Manager who liaises with Red Cross broker or insurer. For further information, contact the NSW Membership Team: nswmembership@redcross.org.au.
For any large scale events where high numbers of public will be involved, please contact the National Risk & Insurance Manager.
Why does Red Cross Personal Accident policy not cover expenses related to Medicare? Government Legislation prohibits general insurers from providing coverage for medical expenses which attract a Medicare rebate (this also includes amounts incurred which are referred to as the Medicare ‘gap’).
Is travel to and from volunteer activities covered by Red Cross Personal Accident policy? Yes. The Personal Accident policy covers necessary direct travel to and from voluntary duties provided it was officially organised by Red Cross. If travel exceeds 50km from your usual place of residence you will then be covered under the General Travel Policy.
If a private vehicle is used for Red Cross purposes is the vehicle insured by Red Cross motor insurance policy? No, private vehicles are not insured by the Red Cross. Please refer to Red Cross Motor Vehicle policy for additional information. Private vehicles must be comprehensively insured and roadworthy. The driver of the private vehicle must be a nominated driver on the vehicles insurance policy. | Page 33
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FINANCIAL PROCEDURES 15.1. Supporter Service Centre (SSC)
The Supporter Service Centre is dedicated to managing the processing of all donations, fundraising and membership fees. All Branch remittance and membership processing is now conducted with the SSC in Melbourne. All funds raised by Branches/Clubs are submitted by hardcopy remittance or via direct deposit lodgement into the national operating account.
SSC Services: • • • • • • •
Donations and Regular Giving service centre Disaster Appeal processing and call centre Donation receipting Email communications Donation banking and reconciliation MAVIS database management of donors Humanitarian product (e.g.: T-Shirts) fulfilment Contact: 1800 811 700 Email: donorinfo@redcross.org.au
15.2. Correct use of Funds
All money held by Red Cross Branches and Clubs belongs to Australian Red Cross and not the Branch or Club itself. As a charitable organisation involved in the vital role of fundraising and service delivery within the local community, it is a legal requirement to maintain an accurate administration of all financial transactions. To assist Red Cross with these requirements, every Branch/Club must: • appoint a Treasurer (in the case of a Club the Liaison Officer usually takes this role) • keep accurate financial records • prepare and submit an annual financial statement to the NSW Membership Team. A complicated system of book keeping is unnecessary but you must be able to deal accurately with figures. You should regularly update the cashbook to save time and reduce the possibility of error at a later stage when the financial statement is to be prepared. 34 | Handbook for Red Cross Branches and Clubs in NSW
Use the official receipt book for Member’s subscriptions and donations and other sums received. Receipt books are available from the NSW Membership Team. • All funds received by the Treasurer should be banked without deductions. • All money required for expenses should be withdrawn from the bank.
15.3. Banking procedures and bank accounts 15.3.1. Local Branch bank accounts and deposit cards Branches can hold a seperate Commonwealth Bank account to transact all their fundraising activities. The account should be opened in the following way: Name: The Australian Red Cross XXXXX Branch Signatories: Three signatories are normally appointed: President, Treasurer and Secretary (or other office bearer). Any two signatories may authorise payments. A local deposit and cheque book will be issued. Note: If a Commonwealth Bank is not available then permission must be sought from the Director NSW/ACT to use an alternate bank. Clubs and Units cannot hold seperate Commonwealth Bank accounts as part of the Governance regulations. Clubs and Units need to deposit their funds directly into the National Account via SSC using either a Commonwealth Bank deposit card (refer to 15.3.2) or the pre-coded deposit books available through NSW Membership.
15.3.2. The Commonwealth Bank deposit only cards The deposit only cards can be used at Commonwealth Bank Branches as well as at Australia Post outlets. They are a convenient way of depositing money into our specified accounts and have an agent number and agent name attached to each which identifies individual Branch/Club deposits. If you prefer not to use these cards, we can now provide you with special barcoded deposit books to use.
15.3.3. Post Offices Any Australia Post Office which uses an EFTPOS machine can deposit the money into the Commonwealth Bank account using the deposit cards. If your local Post Office does not have an EFTPOS machine you will need to order a deposit book with a barcode from the NSW Membership Team.
15.3.4. PINs All deposit cards have individual Personal Identification Numbers (PIN). The PIN is posted separately from the deposit card and is to be used like any other on an EFTPOS machine. The PIN is required by the bank and is necessary for our own security. As funds cannot be withdrawn using the card, the PIN can be given to multiple Red Cross people who need to deposit money into our accounts. Please note that each card is attached to one agent number and one bank account. The details of the account cannot be stolen from the card. In the event of the card being misplaced or stolen, another one can be ordered from the bank. There are no costs in ordering or reissuing deposit cards or books.
15.3.5. Receipts When using the cards the EFTPOS machine will print out a receipt of the deposit for your records. Please ensure you receive a receipt and retain it as proof of deposit.
15.3.6. Cash vs. cheque deposits Cash and cheques are treated in the same way when depositing and any number of cheques are allowed to be deposited at once. Any further queries please contact the NSW Membership Team on 1800 812 028.
15.3.7. Banking All income from Branch activities must be deposited into the local Branch account as soon as practical. Minor expenses can be paid from the local bank account as part of petty cash expenditure. At the end of the month a cheque should be drawn from the local Branch account made payable to Australian Red Cross and deposited into the national Red Cross bank account. At the same time a remittance form must be completed and posted to SSC Australian Red Cross GPO Box 2957 Melbourne Vic 8060 indicating the areas to which the remitted cheque is to be allocated.
All Branch/Club funds sent to Red Cross must be deposited using the issued deposit book or the issued Red Cross card. (This is the only way to ensure the funds are identified as coming from your Branch/Club.)
15.3.8. Expenses and Petty Cash The Treasurer/Club Liaison Officer is responsible for payment of all accounts and expenses for the running of the Branch/Club. Items such as rent, hall hire, advertising and all other expenses must be paid by cheque with two signatories or from petty cash. All expenses need to be approved for payment at your next meeting. The Branch/Club determines a fixed amount petty cash advance for the Secretary and a cheque is drawn for this amount.
15.3.9. Receipt books Receipt books are provided to the Treasurer/Club Liaison Officer by the NSW Membership Team. The Treasurer/Club Liaison Officer will collect all money and write an official receipt in the receipt book. A receipt should be issued for: • all membership fees • all donations • the total proceeds of each Branch/Club fundraising activity • money received from trading tables, stalls, raffles, craft sales, etc., should be receipted and the receipt made out to the event, such as ‘craft sales’ with the date of the event • money received from the sale of merchandise or name badges. All deposits into the national Red Cross bank account must have a corresponding Remittance Form submitted to the SSC. Please refer to the “Branch Remittance Book – User Guide” for instructions. The Annual Branch Financial Return Forms submitted to the NSW Membership Team immediately after the Branch Annual General Meeting forms the basis for judgment of the Achievement Awards.
15.4. Donations
(See Donations Policy & Procedures - Number 5c for more information) A donation is a voluntarily made gift that does not provide a material benefit to the donor (other than a tax saving). | Page 35
Donations may be monetary or non-monetary. They may be from individuals, companies or corporations, or other organisations. Donations can be either: General / untied (unconditional) — these are the preferred type of donations as they are not prescribed to one particular program/project but allocated into general funds. Tied (conditional) — Where the donation is to either a specific Appeal with a clearly stated intent (e.g. Tsunami or Bushfire), or the donor specifies where it is to be spent (either to a specific project, activity, geographic area or country). Red Cross can accept monetary donations in Australian dollars via: • cash • cheque • money order • Visa / MasterCard (Credit and Debit cards) • American Express / Diners Card • Direct Debit from bank account (currently Regular Giving Program only) • Direct Deposit to our national bank account (EFT) or specific bank account designated for an Appeal All cash donations must be immediately manually receipted and banked locally into the national bank account. All source documentation, a copy of the deposit slip and a copy of the manual receipt given to the donor (with their name and address details, donation purpose, amount and date, etc.) are to be promptly sent to the Supporter Service Centre via Express Post. Details are completed on the Supporter Service Centre Donation Notification Form.
15.5. Financial Records
All records must be kept for seven years then forwarded to the NSW Membership Team for archiving.
15.6. Honour Stamps
The honour stamp system allows Branches and Clubs to be credited for any funds they raise. Red Cross Calling income raised by the Branch (or through Members’ contacts) that is banked through the Branch account or through the Club direct deposit goes towards the honour stamps. All income that a Branch deposits directly through the Red Cross Calling receipt books is also credited towards the honour stamp.
36 | Handbook for Red Cross Branches and Clubs in NSW
Branches are credited with honour stamps in the following instances: • any money raised directly by the Branch • money raised by a group such as Rotary that a Branch solicits and banks either through their account or through receipt books ordered by the Branch • any money that is given to the Branch to bank through their account.
15.7. Historical Records
Records of historical significance to Red Cross NSW have traditionally been maintained in the NSW Archive. Some of the archive is located at St Andrew’s House, Sydney with the remainder in an offsite storage facility. A Deed of Gift however will see much of the NSW Division’s archival material transferred to the State Library of NSW (State Library) over a two year period beginning in August 2016. This will ensure that historical records from the NSW Divisional will be better maintained and accessible to a wider range of people. This transfer is being supported by Red Cross Archive Committee who continue to work on Tuesdays. Certain items, for example Red Cross uniforms, will not be transferred and will remain accessible for Branch use. Protocols covering access to Red Cross material held at the State Library will be developed in consultation with BACAC, Zone Representatives and the NSW Divisional Advisory Board over the next two years (August 2018). In the interim, requests to archive material or to access material in the archive must be made be in writing or emailed to the NSW Membership Team.
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EMERGENCIES 16.1. Single Incident Disaster Fund (SID)
The SID is a small pool of funds that can be used to provide material assistance to individuals who have been affected by a single incident disaster. A single incident disaster is an isolated event which can destroy homes or cause such damage to property as to create an immediate need for assistance. The fund is generally used in the case of house fires. However other types of single incidents are also considered. The SID is administered by the NSW Emergency Services Team. Branches and Clubs are able to make recommendations to the NSW Emergency Services Department for assistance to individuals under this fund. Please be aware that the final approval for granting of funds under this grant is done by the Manager of NSW Emergency Services. No request should be taken as approved until confirmation has been given by the Regional Manager or the Manager of NSW Emergency Services. The following procedure should be used when making a recommendation. 1. Zone Representative or Branch/Club Executive becomes aware of a single incident in their area. 2. Zone Representative or Branch/Club Executive completes the Single Incident Disaster Form Refer to Appendix 21.10 Single Incident Disaster Claim Form. 3. Zone Representative or Branch/Club Executive forwards the completed form to their Regional Office. 4. Regional Manager assesses application and recommends an amount to grant to the individuals impacted by the single incident. 5. Regional Manager advises the Emergency Services Manager via the Membership Team Leader of the incident and the recommended grant. 6. Emergency Services checks balance of the fund and provides final sign off and emails Regional Manager with the amount approved. 7. Regional Manager contacts the Zone Representative or Branch to advise of the outcome. 8. Regional Manager makes arrangements with local shop/supplier to pay for items or arrange credit. 9. Regional Manager sends letter to recipient advising of the outcome and the process for using the grant.
Any questions about this fund or application process should be referred to your Zone Representative or Regional Manager where there is no Zone Representative available.
16.2. REDiPlan
REDiPlan is a four step easy-to-follow process to prepare your household for an emergency. Being prepared for an emergency can save lives and enable you and your loved ones to get back on your feet more quickly. Emergency REDiPlan is a community information program aimed at providing households with information in a variety of formats to prepare for, respond to, and recover from emergencies. REDiPlan outlines four easy to follow steps: STEP 1 Be Informed: A Household Emergency Plan lets everyone in your household know what to do in an emergency. STEP 2 Make a Plan: Being prepared in advance can make emergencies less stressful and save precious time. Should you or your household be affected by an emergency, a Household Emergency Plan helps you to be more resilient and can reduce disruption. STEP 3 Get an emergency kit: Put together an emergency kit with items you may need if you have to evacuate your home in an emergency, or if you have to stay in your home when essential services have been cut off. You can also make up a smaller bag to keep in your car or office. STEP 4 Know your neighbours: Getting to know your neighbours is an important part of preparing your household. People who know each other in their community are more likely to turn to each other for help, and in the long term cope better with crises and emergencies. The best part is that taking time to get to know your neighbours has a range of other benefits too. Emergency Services has trained volunteers who deliver REDiPlan presentations to the community. These volunteers are called REDiPlan Community Speakers. If you would like a community speaker to deliver REDiPlan to your Branch or Club please contact NSW/ACT Emergency Services on 1800 812 028. | Page 37
16.3. Role of Red Cross in an Emergency
Red Cross Emergency Services Volunteers provide personal support to people affected by disasters in evacuation centres and recovery centres. Personal support is primarily a reception, ‘care and comfort’ and information provision/referral role. Volunteers provide a listening ear, information and some practical help both to those affected by the disaster and those running the centre. Volunteers also go into the community, checking people are okay and providing them with information. Emergency Services Volunteers are organised into local teams who come together for training and meetings to prepare to respond to emergencies such as bushfires, floods, earthquakes and storms. Emergency Services Volunteers may also be members of a Branch or Club but this is not required. To become a volunteer with Emergency Services, you will need to attend a compulsory Psychological First Aid (PFA) training course. The training course provides information on emergency management arrangements and the role of Red Cross, the impacts of emergencies on affected people, communicating with disaster affected people and looking after yourself as you work in disaster recovery. Only volunteers who have completed the required training course are adequately skilled to provide personal support. As Emergency Services Volunteers work with vulnerable people they must be 18 years or over and pass a criminal history check. For more information or to train to become an Emergency Services Volunteer please contact 1800 812028 or email: nswemergency@redcross.org.au
16.4. Outreach and Recovery 16.4.1. Recovery
Recovering from an emergency is a complex process that may take months, even years to overcome. ‘Recovery’ is helping people affected by an emergency/disaster to return to their lives before the event as quickly and efficiently as possible. Red Cross is committed to supporting people on their recovery journey. We talk with people in emergency-affected communities to identify gaps in support and our volunteers work with communities in the days, months and sometimes years after an emergency.
38 | Handbook for Red Cross Branches and Clubs in NSW
Recovery centres are places where affected people can seek longer term assistance. Many of the agencies involved in disaster recovery will maintain a physical presence at the centre. Such agencies could include Centrelink, NSW Health (Public and Mental Health), Community Services, local councils, Master Builders and the Department of Primary Industries. Red Cross Emergency Services Volunteers may be called in to ‘meet and greet’ or provide psychological first aid at these centres. The role of Red Cross Emergency Services in recovery is set out in the Disaster Recovery—Welfare Services Plan which can be downloaded at emergency.nsw.gov.au/ publications/plans/supporting-plans\recovery.html
16.4.2. Outreach Outreach is about taking the recovery centre ‘to the streets’ and reaching out to people who are affected by an event and who remain in their own homes and businesses. Emergency Services Volunteers visit properties in the affected areas to check on residents’ welfare, alert them to the assistance they may be eligible for and make any appropriate referrals. Outreach often identifies some of the most vulnerable members of the community who may have limited mobility or limited contact with the community and are unaware of the recovery centre and the assistance available to them.
17
HISTORY OF RED CROSS The Red Cross and Red Crescent Movement is the largest humanitarian organisation in the world. Its mission is to relieve human suffering, wherever and whenever it may be found, without discrimination on political, national, racial, religious or class grounds. Approximately 100 million staff, members and volunteers perform the day to day work of the Movement and sustain programs in virtually every country in the world.
17.1. Origins of the Movement — Henri Dunant
The origins of the Movement are found in events which took place in June 1859.
His matter-of-fact account, with its underlying message of hope and inspiration drew widespread support across Europe, bringing with it the salient reminder that suffering does not end once battle has ceased. In Geneva in October 1863, under the leadership of Henri Dunant, the International Committee for Relief to the Wounded was set up. The Committee, later to become the International Committee of the Red Cross, chose as their emblem a perfectly formed red cross on a white background, the simple inverse of the Swiss flag.
17.3. Geneva Conventions
The 1864 agreement signed by the 12 European nations provided that, during future wars in which they were endangered, they would care for all sick and wounded military personnel, regardless of nationality. It was titled the Geneva Convention. These have been ratified, or agreed to, by 190 nations and are legally binding upon their defence force personnel.
Jean Henri Dunant (1828-1910) Henri Dunant, a Swiss banker, witnessed the devastation and suffering caused by armed conflict at the Battle of Solferino in northern Italy. Horrified by the carnage and the plight of the wounded, he rallied the villagers of a nearby town to tend to the wounded. These townsfolk were to become the first volunteers of Red Cross.
17.2. A Memory of Solferino
In 1862, Dunant published his recollection of this experience as “A Memory of Solferino”. He remained convinced that the power of humanity could be engaged to alleviate suffering on a global scale. Vulnerable people exist in all societies, he argued, and should be afforded the same care and consideration.
The underlying principles can be simply stated: Dignity of all individuals must be respected at all times. Everything possible must be done, without any form of discrimination, to reduce the suffering of those who take no direct part in the conflict or are no longer engaged in the conflict because of sickness, injury or captivity.
The Conventions and Protocols are the rules applicable to specific circumstances in situations of armed conflict— they are essentially a list of ‘do’s and don’ts’.
17.4. Nobel Prize for Peace The humanitarian work of Red Cross has been recognised four times by the prestigious Nobel Foundation in Norway. The Movement’s founder, Henri Dunant, was the recipient of the first ever Nobel Prize for Peace in 1901. The International Committee of the Red Cross has been awarded the prize twice in 1917 and 1944. In 1963 the ICRC and Federation were joint recipients. | Page 39
18
THE EMBLEMS
The emblems used by the International Red Cross Red Crescent Movement — the Red Cross, Red Crescent and Red Crystal — are legally regulated under international and domestic law.
18.1. Use of the Emblems
As well as the protective purpose of the emblems, National Societies such as Australian Red Cross can use the emblem in peacetime to indicate that a person or object is linked to the Movement and works in accordance with the Movement’s Fundamental Principles.
18.2. Misuse of the Emblems
The Red Cross International Humanitarian Law (IHL) department aims to ensure that the Red Cross emblem, which is protected under international and domestic law, and which saves lives during times of armed conflict, is correctly used within the Australian community. Members are strongly encouraged to refer any cases which may constitute an emblem misuse. This would include private companies, hospitals, medical centres and pharmacies using a Red Cross, Red Crescent or Red Crystal on a white background, or a design resembling it. An “app” for smartphones has been launched to facilitate reporting by the community to report misuses directly through their mobile phones. The Emblem app is now available through the Apple Store and will be released for Android phones in late 2016. redcross.org.au/the-emblem-app.aspx In order to follow up a misuse, the International Humanitarian Law Program staff will need: • Visual evidence, e.g. a photo of a sign or a copy of the evidence (either in electronic or paper form) • As many details as possible about the situation – such as the name of the company, address, website details or if it appears on television—the exact time and 40 | Handbook for Red Cross Branches and Clubs in NSW
channel that it was seen, as well as the company • This information should be sent by email to emblemmisuse@redcross.org.au or by mail to: NSW IHL Department St Andrew’s House Level 4, 464 Kent St Sydney NSW 2000 International Humanitarian Law staff will assess whether the use is permissible and follow up directly with the organisation concerned as needed, formally requesting the individual/company to cease misusing the emblem. The opportunity is taken to inform them of the importance of the Red Cross emblem, and why Red Cross takes misuse seriously. Cases that cannot be resolved easily are referred to the Minister for Defence who has legal responsibility for ensuring the Red Cross emblem is not misused in Australia.
18.3. Red Cross Flag
The Red Cross flag is a protected emblem under the Geneva Convention and should only be used for authorised Red Cross activities. In the case of a funeral of a Red Cross Member a Red Cross flag may be hung on a flag pole but should not be draped on the casket. If the Member was the recipient of any Red Cross Awards, medals or badges they may be placed on the casket. If the Member wore a uniform and the family wish, the appropriate hat can also be placed on the casket. In some instances the Member or family may not have the appropriate hat in their possession, and enquiries can be made through the uniforms officer attached to the archives department at the NSW state office. Families may take this opportunity to include an envelope for donations to Red Cross in the deceased’s memory. If you would like to obtain in memoriam envelopes for a funeral please contact the NSW Membership Team.
19
ACKNOWLEDGEMENT OF TRADITIONAL OWNERS Ideally you should know who are the Traditional Owners of the land on which you are meeting so that your Acknowledgement of Country is specific to that group, for example: “I would like to acknowledge the Traditional Owners of the land on which we meet, the Gadigal people of the Eora Nation and pay my respect to their Elders past and present.” If you do not know the Traditional Owners, the Local Aboriginal Land Council (LALC) may be able to provide some guidance. Contact details for all NSW LALCs can be found at alc.org.au/land-councils/lalc-contact-details.aspx. Alternatively, a general Acknowledgement can be used, for example: “I would like to acknowledge the Traditional Owners of the land on which we meet and pay my respects to Elders past and present.” For your information two fact sheets produced through our National Public Engagement, Reputation and Fundraising on Acknowledgement of Traditional Owners and Respectful Communication follow for your reference.
Refer to the Appendices: 21.19. Acknowledgement of Traditional Owners 21.20. Respectful Communication
20
ACRONYMS/GLOSSARY AIIMS Australasian Inter-Service Incident Management System ASAS Asylum Seekers Assistance Scheme BACAC Branches and Clubs Advisory Committee CALD Culturally and Linguistically Diverse CSD Community Services Department CVS Community Visitors Scheme DAB Divisional Advisory Board DIBP Department of Immigration and Border Protection EFT Electronic Funds Transfer E&S Engagement and Support (Formally Marketing, Fundraising & Communications) HR Human Resources ICRC International Committee of Red Cross IFRC International Federation of Red Cross and Red Crescent Societies IHL International Humanitarian Law IT Information Technology NESB Non-English Speaking Background NFP Not for Profit NGO Non-Government Organisation NRIS National Registration and Inquiry System PIIC Public Information Inquiry Centre RCC Red Cross Calling RCS Red Cross Shop SES State Emergency Services SIEA Single Incident Emergency Assistance TAFE Technical and Further Education UNHCR United Nations High Commission for Refugees UNICEF United Nations International Children’s Education Fund WRCD World Red Cross Red Crescent Day WHS Workplace Health and Safety
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21
APPENDICES 21.1. Event & Activity Form Certificate of Currency Request (Service Request Form) Information about your work Name:
Branch:
Email: Postal Address:
Details of Event Date/s of Event: Type of Event / Purpose (e.g. Fundraiser): Name of Shopping Centre/ Venue/ Council: Does the Shopping Centre/Venue/Council need to be noted as an interested party?
YES
NO
Does the Shopping Centre/Venue/Council need to be noted as an interested party? Contact’s Tel:
Contact’s Fax:
Contact’s Email: Address for Event:
Coverage Limit as requested by venue: Coverage Limit as requested by venue: Type of Setup Please list items of furniture, equipment & materials that are required for the preparation of the event e.g. 1 Table, 2 chairs, bucket collection, raffle, signboard, gas bottles for cooking, electrical cords, equipment hire, food preparation at venue site etc.
Requestor’s Signature Signature:
Date:
Please note, details of the event may need to be referred to insurer for confirmation of coverage & may incur a premium for additional coverage. Please forward completed request form to NSW Membership: nswmembership@redcross.org.au or Tel 02 9229 4281
42 | Handbook for Red Cross Branches and Clubs in NSW
21.2. Insurance Notification & Risk Assessment Forms (Completed for any new or unusual events)
Event & Activity Insurance Notification Process Introduction The Insurance Notification Form is designed to; • ensure consistent and accurate reporting to the insurers • ensure that all of our events, activities and people are adequately covered for; Public Liability & Personal Accident (for members and volunteers who are assisting).
Process 1. When organising a new event or activity—please fill out this form. 2. If your existing event or activity involves; alcohol, large numbers, high volume of public in attendance, high risk activities, overnight stays, underage minors, partnering with other organisations, please fill out this form. 3. The completed form is also to be sent to the National Risk & Insurance Manager to notify the insurers. sconlin@redcross.org.au or please call Stacey if you have any questions on (03) 9345 1833 4. Forms may be completed electronically or printed and filled in manually, scanned and then emailed. 5. Please ensure that all new events or activities have an accompanying risk assessment completed.
| Page 43
21.2. Insurance Notification & Risk Assessment Forms (Completed for any new or unusual events)
Event & Activity Insurance Notification Form General Description of Event or Activity Address / Location : Date : Time : Please describe event and/or activities :
Ongoing or Once off event/activity : If ongoing—how often will this take place?
Are you partnering with any other organisations? If yes, please advise name of partner organisation. In what capacity is the partner organisation involved?
How many Red Cross employees will be supervising : Number of Red Cross Employees in attendance : Number of Red Cross Volunteers & Members in attendance : Number of Public (incl clients) in attendance : Will Underage Minors be present/involved :
Risk Management Has a risk assessment been completed?
Any Other Comments
44 | Handbook for Red Cross Branches and Clubs in NSW
21.2. Insurance Notification & Risk Assessment Forms (Completed for any new or unusual events) : Part A
WHS Risk Assessment Form (title of assessment): FORM Date of assessment Program Location Process or task assessed Reason for the assessment
Assessment team: (manager/team leader, HSR, WHS consultant, etc)
Writer of the report
Please ensure that you share this risk assessment with your WHS Committee
Summary of key recommendations
Introduction—Provide a brief introduction to the process or task
Method—How was the assessment conducted?
Findings—What did you observe or find? What does this mean in terms of risk?
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21.2. Insurance Notification & Risk Assessment Forms (Completed for any new or unusual events) : Part B Risk Assessment
Risk description
New controls required (base these on the hierarchy of controls)
Existing controls Exposure, likelihood, consequence = current risk rating
1. 2. 3. 4. 5.
Risk description:
Control options:
Eliminate the risk Substitute the risk Engineer a solution Administrative controls Personal protective equipment
Residual risk
Exposure, likelihood, consequence and risk rating after new controls
Exposure, likelihood, consequence and risk rating after new controls
Existing controls:
Exposure (how much of the time are people exposed to the risk): Likelihood, consequence, current risk:
Person responsible for action
46 | Handbook for Red Cross Branches and Clubs in NSW
Due Date
21.2. Insurance Notification & Risk Assessment Forms (Completed for any new or unusual events)
Red Cross Risk Matrix and WHS hierarchy of controls RISK MATRIX IMPACT OF RISK OCCURRING
Team Leader / Manager
LIKELIHOOD OF RICK OCCURRING RARE 1
Insignificant Low Risk
UNLIKELY POSSIBLE
LIKELY
CERTAIN
2
3
4
5
Low Risk
Low Risk
Low Risk
Medium Risk
Low Risk
Low Risk
Medium Risk
Medium Risk
High Risk
Moderate
Low Risk
Medium Risk
Medium Risk
High Risk
Extreme Risk
Major
Low Risk
Medium Risk
High Risk
Extreme Risk
Extreme Risk
Extreme
Medium Risk
High Risk
Extreme Risk
Extreme Risk
Extreme Risk
Consultation
Hazard Identification
Risk Assessment
Risk Control
LIKELIHOOD Event not expected to occur within 10 years
UNLIKELY
Event might occur within 3 to 10 years
POSSIBLE
Event might occur within 1 to 3 years
LIKELY
Event might occur within 1 years
CERTAIN
Event might occur within weeks to months
IMPACT
Eliminate the Risk
Substitute for a Lesser Risk
Engineer a Solution Less Effective
RARE
Evaluate Controls
Minor
HSR and Red Cross people
Administrative
PPE INSIGNIFICANT
No Injury
MINOR
A minor injury requiring first aid
MODERATE
Treatment by health practitioner is required
MAJOR
Hospital inpatient treatment required
EXTREME
Injuries leading to death or significant permanent impairment
Implement Controls
Note that Injury covers the risk of both physical and psychological injury
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21.3. Incident & Hazard Form
(Notification of an Incident, Near Miss or Hazard)
Incident and Hazard Report Form Incident - An event that could have or did cause harm. Events that could have resulted in harm are also commonly called near misses. Harm may be to people, property, the environment or other. • Hazard - Something with the potential to cause harm • Reporter – The person first on the scene and/or completing this form • Program Manager – Senior Manager responsible for a program or function • HSR — Elected Health and Safety Representative • Please report all incidents, near misses and hazards. Your report is vital to improving safety and health at team, state/territory and organisation-wide levels.
PART A: Reporter to complete for ALL incidents, near misses and hazards Date of report Type of report
Time of report Incident (including near miss)
Hazard
Name Phone number Reporter—Person completing the form for them self or on behalf of another person.
Signature State Site Name
PART B: Reporter to complete for incidents and near misses ONLY People affected (tick applicable)
Staff
Volunteers
If other, please specify
Incident date
Incident time
Incident location
Witness Name (1)
Phone number
Witness Name (2)
Phone number
48 | Handbook for Red Cross Branches and Clubs in NSW
Other
21.3. Incident & Hazard Form (Notification of an Incident, Near Miss or Hazard) continued PART B: Reporter to complete for incidents and near misses ONLY Describe what happened? (Facts not opinions)
PART C: Reporter to complete for injury or illness ONLY
Name of injured person
Contact details
Nature of injury or illness. (for example sprain, cut, respiratory distress)
Location of injury (for example left arm, lower back)
None
First aid (treatment by first aider only)
Medical treatment (treatment by medical practitioner)
Hospital inpatient admission
Treatment required (tick applicable)
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21.3. Incident & Hazard Form (Notification of an Incident, Near Miss or Hazard) continued PART D: Reporter to complete for harm OTHER THAN INJURY/ILLNESS ONLY Describe the harm (for example property damage)
PART E: Reporter to complete for hazards ONLY
Describe the hazard
Location of the hazard
Steps taken to make hazard safe?
Thank you for completing this report - Please forward NSW Membership Team Leader PART F: Manager and HSR to complete for ALL incidents, near misses and hazards Manager name
Chris Mansfield, Membership Team Leader
Is this incident notifiable? (see page 2)
Name of WHS Consultant or HR Manager whom notification was discussed with
Date and time regulator notified
WHS regulator reference number
Date and time funder notified
Program Manager name
Date made aware of incident / hazard
Date investigated
Investigation conducted by (list people, including HSR (Health and Safety Representative) Incident causes / hazard control comments — attach more if necessary
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21.3. Incident & Hazard Form (Notification of an Incident, Near Miss or Hazard) continued
PART G: Manager and HSR to complete for ALL incidents, near misses and hazards
Corrective action 1
Manager responsible for action
DATE
Corrective action 2
Manager responsible for action
DATE
Corrective action 3
Manager responsible for action
DATE
PART H: Manager and HSR to complete for ALL incidents, near misses and hazards
Manager Name
Signature
DATE
HSR Name
Signature
PART I: Human Resources use ONLY
Received by
DATE
Entered by
DATE
iHAWC ID
| Page 51
21.4. Pledge, Principles and Friendship Statement
WE PLEDGE OURSELVES AS MEMBERS OF RED CROSS TO WORK FOR THE IMPROVEMENT OF HEALTH, THE PREVENTION OF DISEASE AND THE MITIGATION OF SUFFERING AND TO UPHOLD THE PRINCIPLES OF THE INTERNATIONAL RED CROSS AND THE RED CRESCENT MOVEMENT.
PRINCIPLES Humanity Impartiality Neutrality Independence Voluntary Service Unity Universality
FRIENDSHIP STATEMENT We are grateful for this opportunity to meet together sharing fellowship and friendship knowing that our support will help the vital work of the International Red Cross and Red Crescent Movement.
52 | Handbook for Red Cross Branches and Clubs in NSW
21.5. Red Cross Branch/Club AGM Factsheet & Samples ANNUAL GENERAL MEETING (AGM) FACTSHEET FOR INDEPENDENT CHAIR Purpose The purpose of the Annual General Meeting (AGM) is to (1) adopt the Financial Statement (2) elect Office Bearers and (3) provide a formal report on the activities of the Branch or Club during the previous twelve months. This factsheet provides guidance to external people who are invited to Chair the election portion of the AGM and to act as Returning Officer for the appointment of Office Bearers.
Process Election of Office Bearers held at the AGM where all executive positions are declared vacant. Only Members, who have been financial for a minimum of three months prior to the Annual Meeting, and have attended three meetings during the preceding year (including one within three months prior) may participate in the election of Office Bearers, and/or be elected as Office Bearers. The independent Chair will defer to the current Branch Secretary / Club Liaison Officer to confirm the Members present are eligible to vote. A Member cannot stand for more than one position if other Members are nominated e.g. standing for President/ Secretary if there is another Member willing to stand for one of those positions. In the election of Office Bearers, proxy or postal votes are not permitted and Members can only have one vote. Quorum: For a meeting to proceed, the assembled Members must have a quorum. A quorum is the minimum number of persons who need to be present to ensure a valid meeting. A quorum for the AGM is the greater of either: • 10% of all Members of the Branch or Club, or • three Members and in either case, must include at least one member of the Executive. Note: Current Office Bearers cannot hold office more than three consecutive terms in same role unless they have received an exemption. This exemption must be sought before the AGM. Zone Representatives, in conjunction with Regional Managers, have the authority to approve or decline Branch or Club Members for fourth and fifth year exemptions. The independent Chair will defer to the current Branch Secretary / Club Liaison Officer to confirm eligibility of nominees before the election takes place, including if any exemptions have been authorised. The independent Chair conducts the Election of Office Bearers portion of the AGM and acts as Returning Officer.
PROCEDURE 1. All Office Bearers from the previous year vacate their positions. 2. All Office Bearers’ badges are placed on the table.
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3. A call is made three times, for nominations for each position.
i. Branch President / Club Liaison Officer
ii. Hon. Secretary
iii. Hon. Treasurer
iv. Vice President (Note some Branches have Vice Presidents)
Note: Red Cross Clubs require no Office Bearers or executive members. A Member is nominated as a Club Liaison Officer for contact purposes. If more than one Member nominates for Club Liaison Officer then the election procedure is followed. 4. Each position is Proposed and Seconded. If there is more than one nominee, a secret ballot must be held.
If a secret ballot is held, the nominees are asked to leave the room while the ballot is conducted. This is performed by the handing out of Ballot Papers (appendix B and C) by the Chair to the eligible voting Members in attendance. The Chair counts the votes.
The majority of votes determine outcome. If there is a tie, then a vote is required again, until a final result can be determined. (The ballot papers should be kept by the Chair for two weeks after election in case of dispute in outcome).
5. Patron (optional) (invited) A Patron is usually appointed for one year but in special circumstances the appointment can be for a longer period. 6. Once all positions have been proposed, seconded and motion carried, the independent Chair passes the Chairing responsibilities over to the incoming President to conclude the meeting.
54 | Handbook for Red Cross Branches and Clubs in NSW
Appendix A: EXAMPLE AGENDA 1.
WELCOME TO MEMBERS, GUESTS and VISITORS
President
2.
ACKNOWLEDGEMENT OF COUNTRY
President
3.
THE PLEDGE
All Members
4.
THE PRINCIPLES
President
5.
APOLOGIES
Hon. Secretary
Written and from the Floor
6.
MINUTES OF PREVIOUS ANNUAL MEETING
These must NOT be taken as read, but read aloud—unless the Minutes have been circulated previously.
7.
CONFIRMATION OF MINUTES
Hon. Secretary President
Moved by Seconded by President signs Minutes
8.
ANNUAL REPORTS President
The Annual Report: It is customary for the President to prepare the Annual Report in conjunction with the Secretary.
Adoption of Annual Report Moved by Seconded by
9.
TREASURER’S REPORT
Adopt the Annual Financial Statement. Audit Certificate to be completed ONLY if Branch / Club choose to undertake an external audit
Hon. Treasurer
Treasurer moved
Seconded by
10.
ELECTION OF OFFICE BEARERS
President invites the Zone Representative to conduct the election. If the Zone Representative is unavailable, an invited Member of another Branch or non-Member who is suitably qualified (e.g. Rotary member, local clergy, school principal, etc.) may conduct the election.
Independent Chair
Office Bearers from previous year vacate positions. All badges are placed on the table. A call is made three times for nominations for each position. | Page 55
i. Branch President / Club Liaison Officer
ii. Hon. Secretary
iii. Hon. Treasurer
iv. Vice President (if applicable)
Proposed and seconded. If more than one nominee, a secret ballot must be held.
Note: The Patron is not elected. He/She holds the position by invitation which is decided upon at the Annual General Meeting.
12.
THE NEWLY ELECTED PRESIDENT / CLUB LIAISON OFFICER THEN TAKES THE CHAIR, THANKS INTERIM CHAIR AND INTRODUCES THE GUEST SPEAKER (If any).
11. PATRON
13.
14.
VOTE OF THANKS TO GUEST SPEAKER (if applicable)
New President
CLOSE OF MEETING
New President
Note: Please ensure that the Financial Statement, President’s Annual Report and Branch/Club formal reports are returned to NSW Membership Team, St Andrew’s House as soon as possible after their adoption at the meeting. This is the responsibility of the new Hon. Secretary. The Zone Representative and Regional Manager should also receive a copy.
56 | Handbook for Red Cross Branches and Clubs in NSW
Appendix B: ELECTION OF OFFICE BEARERS (Branch)
BALLOT PAPER Branch President Nominee Name
Nominee Name
Nominee Name
Honorary Secretary Nominee Name
Nominee Name
Nominee Name
Honorary Treasurer Nominee Name
Nominee Name
Nominee Name
Vice President (if applicable) Nominee Name
Nominee Name
Nominee Name
| Page 57
Appendix C: ELECTION OF OFFICE BEARERS (Club)
BALLOT PAPER Club Liaison Officer Nominee Name
Nominee Name
Nominee Name
Club Liaison Officer Nominee Name
Nominee Name
Nominee Name
Club Liaison Officer Nominee Name
Nominee Name
Nominee Name
Club Liaison Officer Nominee Name
Nominee Name
Nominee Name
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21.6. Branch President / Club Liaison Officer Annual Report Branch President/Club Liaison Officer Annual Report Branch / Club Name: Finacial Year 2016/2017 Report Date: Overview of Branch / Club activities and achievements for the year:
Branch Fundraising including: Street Stalls, Morning Teas, Raffles, BBQs, etc.
National Fundraising including: Appeals, Wills Days, Red Cross Calling, Big Cake Bake.
| Page 59
Community Programs including: TeleCross, Good Start Breakfast Clubs, save-a-mate (SAM)
Meetings held: MONTH
DATE / VENUE
SPEAKER
February March April May June July August
AGM
September October November
Financial Members: Total number of Branch / Club Members Long service Awards and Service Medals: Highlight individual and Branch / Club Awards
In Memoriam
Signed: 60 | Handbook for Red Cross Branches and Clubs in NSW
21.7. Zone Representative Nomination Form
We
(Names in BLOCK letters)
and being financial members of Australian Red Cross New South Wales and members of a Registered Local Unit in the Zone for which this nomination is applicable, hereby on behalf of that Unit nominate:
of
(Name in BLOCK letters)
(Residential Address in BLOCK letters)
for election as a ZONE REPRESENTATIVE for Metropolitan/Country Zone No: (please circle which of above zone is applicable)
Signature of Nominator Address:
(Name of Local Unit)
Signature of Nominator Address
(Name of Local Unit)
I hereby accept the above nomination and certify that I am a financial member of Australian Red Cross, New South Wales in respect of the current year, and have been a financial member for the past thirteen weeks. I desire that the following particulars (not more than fifty words) of my Red Cross activities be inserted in the list of nominations to be circulated (if required).
Date
Signature of Nominee
Local Unit
St Andrew’s House, Level 4, 464 Kent Street, Sydney NSW 2000 • Tel +61 2 9229 4111 Fax +61 2 9229 4244 • www.redcross.org.au • ABN 50 169 561 394
| Page 61
21.8. Social Media Engagement Guide for Members and Volunteers 21.8.1. Australian Red Cross Social Media Engagement. A guide for Red Cross Members and Volunteers Australian Red Cross �embers and �olunteers are the lifeblood of Red Cross in local communities across Australia, undertaking a number of activities and events that showcase the local, national and international work of Red Cross. This information compliments the Red Cross Social Media Policy and Brand Guidelines, providing �embers with practical advice for representing Australian Red Cross online. Many �olunteers and �embers are interested in increasing their online presence — whether to promote an event, raise awareness, enhance fundraising efforts or share information locally. This guide has been created to ensure that these social media activities are undertaken in a way that compliments and adds to the larger online Australian Red Cross presence, rather than fragmenting it.
21.8.2. Facebook Red Cross �embers and �olunteers are free to have a personal presence online. As a Red Cross �ember or �olunteer you can follow Australian Red Cross on Facebook, sharing news, events and activities online (see Online Information Sharing below). Red Cross Groups are not able to have individual Facebook pages A Facebook page is open to the general public to see, and having more than one Facebook page fragments the presence of Australian Red Cross online. Red Cross Groups can have Facebook Groups This is where local and group specific infomation can be shared through the personal networks of group members and enables a collaborative approach to internal or group specific discussions. A Red Cross staff member needs to be a member of the group to assist with moderation. • Members and �olunteers can submit story ideas, events and images for the Australian Red Cross Facebook page to members@redcross.org.au which will be reviewed for suitability and passed on to the social media team for publication.
62 | Handbook for Red Cross Branches and Clubs in NSW
21.8.3. Online Information Sharing • Red Cross �embers are encouraged to use existing online avenues to promote their work, events and activities. This might include • Council websites — community.sunshinecoast.qld. gov.au/events • Local event directories • eventfinda.com.au/2015/bindaring-red-crossclothing-sale/perth/claremont • Volunteer match up services — volunteer.com.au • Add your activities to the local ‘Things to do’ Facebook page • facebook.com/cityofportphillip • Local Blogs — blog.thatsmelbourne.com.au
21.8.4. Representing Red Cross Online Red Cross Emblems The Red Cross, Red Crescent and Red Crystal emblems are protected by both international and domestic law. They are used in times of war to mark people and objects, which are being used by the military, medical or religious personnel or staff of the Red Cross movement to deliver neutral humanitarian assistance. Members and Volunteers are not able to use these emblems.
Red Cross Logos The Red Cross Logo has two versions – master and corporate. Consistent logo use helps protect the Red Cross brand.
Corporate logo The Red Cross corporate logo should be used on corporate stationery materials including email signatures and building signage only. Members and volunteers should contact Red Cross if they wish to use this logo in any way.
Master logo The Red Cross master logo should be used on the majority of materials including promotional and digital applications. For a high resolution copy of the logo, logo usage guidelines and review please email: members@redcross.org.au
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21.9 Photo and Video release and privacy collection notice
PHOTO AND VIDEO Release and privacy collection notice Name:
Surname:
Telephone:
Email:
Address: OFFICE USE
FILE NAME:
Red Cross Service Area: Title of Photo/video shoot: Photographer/videographer:
Brief description of the person in the photo/video: Red Cross is collecting these image/s from you direct, or from your relatives. Red Cross is collecting your story/image or the story/image of your relative/s, when it takes the interview, photograph or makes the video, for use to promote the charitable work of Red Cross. The story/image/s might be printed in magazines or newspapers, used as videos, or posted on Facebook or the internet or used as posters or on television. When it records the story/image/s Red Cross will own them and you and/or will not be able to make any claims against Red Cross relating to the use of the story/image/s . Red Cross might change the story/image/s. Some of the organisations it might share them with are television stations, government and companies or bodies Red Cross works with. You agree that Red Cross can use the story/image/s, in this way, and that Red Cross will not pay you, or that person, any money for the use of the story/image/s. Aboriginal and Torres Strait Islanders people must know Red Cross might keep using the story/image/s for several years and, while Red Cross will try to stop using them after a person’s death, this may not always be possible. You do not have to agree to Red Cross using the story/images. You can also ask Red Cross to stop using the story/ image/s at any time, but if they are already printed, it may be some time before that is changed. Red Cross will try its best to make sure that you are respected and protected in the use of the story/image/s, that the story/image/s will be used appropriately. You can also ask Red Cross to provide you with copies of the story/image/s. The recording of these story/ image/s is covered by privacy law. You can obtain a copy of the Red Cross Privacy Policy from us by contacting General Counsel, Australian Red Cross Society, 155 Pelham Street, Carlton 3053, or from the internet www.redcross.org.au. You can make a privacy complaint to General Counsel, Red Cross at that address, or by email to privacy@redcross.org.au or to the Privacy Commissioner www.oaic.gov.au. I consent, on my behalf, or on behalf of
to Red Cross using the
story/photos/videos taken during Red Cross activities between Dated:
Signature:
Print Name:
Witness signature:
Print Name:
64 | Handbook for Red Cross Branches and Clubs in NSW
(date) and
(date).
21.10 Single Incident Disaster Claim Form SINGLE INCIDENT DISASTER CLAIM FORM REPORT REGION
INVESTIGATOR NAME
BRANCH / OFFICE
INVESTIGATOR DATE
CLAIMANT INFORMATION CLAIMANT NAME
CONTACT NUMBER/S
CONTACT ADDRESS
FAMILY NAME/S
GIVEN NAME/S
AGE / DOB
SEX
DETAILS OF INCIDENT DATE OF INCIDENT
TYPE OF INCIDENT
CONTACT ADDRESS DAMAGE
Minor
INSURANCE
Yes
PROPERTY
Owners
Major No
Total Partial
Tenants
Are clients receiving welfare from Centrelink or any other agency?
No
Yes
If Yes, please detail below:
NOTES
For NSW Emergency Services head office use only Date Received
Approved Grant: $
Approved by:
Method of Payment
Cost Code
Date Finalised
| Page 65
21.11 NSW Regional Office Contact List CENTRAL REGIONAL OFFICE Nowra Office Level 1 / 57 Graham Street, NORWA NSW 2541 PO Box 1030, NORWA NSW 2541
Phone: 02 4428 4900 Fax: 02 4428 4944 Freecall: 1800 621 433 Email: nswsouthern@redcross.org.au
Blacktown Office Suite 1, Level 1 38 Prince Street, BLACKTOWN NSW 2148 (from 1 June 2017) PO Box 8251, BLACKTOWN NSW 2148
Phone: 02 9229 4272 Fax: 02 9891 9255 Email: nswsouthern@redcross.org.au
Gosford Office Chapman House Henry Wheeler Place, GOSFORD NSW 2250 PO Box 1425, GOSFORD NSW 2250
Phone: 02 4324 3411 Fax: 02 4323 6328 Email: nswsouthern@redcross.org.au
Regional Manager
Senior Administration Officer
Judy Harper (based in Nowra office) 02 4428 4900 /0400 993 092
Alison Murie (based in Nowra office) 02 4428 4900
Regional Operations Managers Ben Clark (based in Gosford office) 02 4234 3411 / 0466 504 745
Catherine Johnson (based in Blacktown office) 02 9229 4272 / 0466 442 811
GREATER WESTERN REGIONAL OFFICE Wagga Wagga Office 88 Murray Street, WAGGA WAGGA NSW 2650 PO Box 5364, WAGGA WAGGA NSW 2650
Phone: 02 5963 2966 Fax: 02 6921 2513 murrayriverina@redcross.org.au
Dubbo Office Suite 2B, Level 1 165 Brisbane Street, DUBBO NSW 2830 (from 1 June 2017) PO Box 43, DUBBO NSW 2830
Phone: 02 6884 7057 Fax: 02 6884 3045 Email: NSWWestern@redcross.org.au
Regional Manager
Senior Administration Officer
John Pocius (based in Wagga office) 02 6937 3143 / 0417 695 971
Megan Norton (based in Wagga office) 02 5963 2966
Regional Operations Manager Joy Horton (based in Dubbo office) 02 6884 7057 / 0419 639 007
NORTHERN REGIONAL OFFICE Kempsey Office 152 Belgrave Street, KEMPSEY NSW 2440 PO Box 431, KEMPSEY NSW 2440
Phone: 02 6561 4000 Fax: 02 6562 6316 Email: vkemp@redcross.org.au
Charlestown Office 29 Smith Street, CHARLESTOWN NSW 2290
Phone: 02 4941 3200 Fax: 02 4920 6639 Email: vkemp@redcross.org.au
Regional Manager
Senior Administration Officer
Janelle Cazaubon (based in Kempsey office) 02 6561 4000 / 0448 059 208
Vicki Kemp (based in Kempsey office) 02 6561 4000
Regional Operations Manager Vicki Cooper (based in Charlestown office) 02 4941 3200 / 0409 242 714 66 | Handbook for Red Cross Branches and Clubs in NSW
21.12 Red Cross NSW Contact List NSW MEMBERSHIP TEAM St Andrew’s House L3 / 464 Kent Street, SYDNEY NSW 2000
Phone: 02 9229 4281 Fax: 02 9229 4238 Freecall: (NSW Reception) 1800 812 028 Email: nswmembership@redcross.org.au
NSW Membership Team Leader Chris Mansfield 9229 4281 / 0481 039 210
OTHER USEFUL CONTACTS FOR BRANCHES & CLUBS Members & Community Fundraising:
1800 652 635 communityfundraising@redcross.org.au redcross.org.au/fundraise-for-us.aspx
Red Cross Calling
1800 008 831 rccappeal@redcross.org.au redcross.org.au/calling.aspx
Big Cake Bake
1800 652 635 bigcakebake@redcross.org.au redcross.org.au/big-cake-bake.aspx
Support Services Centre
1800 811 700 contactus@redcross.org.au
MEDIA CONTACT All Members and Volunteers are encouraged to develop relationships with local media and initiate stories where possible. Members and Volunteers are however requested to contact the Red Cross Media Team before talking in detail to the media or giving an interview. The Media Team can be contacted through the Red Cross switchboard on (02) 9229 4111 or 1800 812 028.
OTHER HELPFUL WEB ADDRESSES International Committee Red Cross (ICRC)
icrc.org
International Committee Red Cross (ICRC)
ifrc.org
Australian Red Cross
redcross.org.au
Australian Red Cross (New South Wales)
redcross.org.au/NSW
Australian Red Cross Blood Service
13 14 95 donateblood.com.au
| Page 67
21.13 Branches and Clubs within Zones ZONE
CLUBS / BRANCH
ZONE REPRESENTATIVE
MZ1
Avalon Branch, Pymble Branch, Roseville Branch
Mary Davidson
MZ2
N/A
MZ3
Haberfield Branch, Norfolk Island Branch, Red Ribbon Committee, VAD Club
Marlene Arditto
MZ4
Belmore Lakemba Branch, St George District Branch, Padstow Club, Sutherland Shire Branch
Vacant—contact NSW Membership Team
MZ5
N/A
MZ6
Castle Hill Branch, Kellyville Rouse Hill Branch, Windsor Club
Vacant—contact NSW Membership Team
MZ7
Blacktown Branch, Camden Club, Campbelltown Club, Guilford Club, Parramatta Branch, Penrith Branch
Vacant—contact NSW Membership Team
MZ8
Blackheath Club, Hazelbrook Woodford Club, Springwood Branch
Jeanette Moss
CZ1
Bangalow Branch, Brunswick Valley Branch, Tweed Heads Branch, Uki Branch
Marie Ivos
CZ2
Alstonville Branch, Ballina Branch, Bonalbo Branch, Casino Branch, Tabulam Branch, Tintenbar Branch, Tuckurimba Branch, Wardell Branch
Kerrie Gray
CZ3
Bellingen Branch, Coffs Harbour Branch, Grafton Branch, Kempsey Branch, Nambucca Valley Branch, Woolgoolga Branch, Yamba Lower Clarence Club
Judith Jackson
CZ4
Camden Haven Branch, Forster Tuncurry Branch, Gloucester Branch, Mount George Club, Stroud Road Branch, Taree Branch, Tea Gardens Hawks Nest Branch, Tinonee & District Branch, Wingham Branch
Eugenie Williams
CZ5
Aberdeen Rouchel Branch, Denman Branch, Gresford Branch, Merriwa Club, Murrurundi Club, Muswellbrook Branch, Paterson Branch, Scone & District Branch, Singleton Branch, Vacy & District Branch
Susanna O’Brien
CZ6
Avoca Beach Club, Lake Haven Branch, Umina Beach Branch
Kay Meredith
CZ7
Berry Branch, Milton Ulladulla & District Branch, Nowra Branch, Shoalhaven Heads Branch, Sussex Inlet Branch, Vincentia Branch
Jenny Edwards
CZ8
Batemans Bay Service Unit, Bega Branch, Bermagui Club, Candelo Kameruka Branch, Cobargo Branch, Wolumla Branch,
Pam Hamory
CZ9
Adaminaby Branch, Berridale Branch, Cooma Branch, Nimmitabel Branch, Queanbeyan Branch
Ann Rocca
CZ10
Collector Branch, Crookwell Club, Exeter Branch, Moss Vale Berrima Branch, Richlands / Taralga Branch, Wheeo & District Branch
Shirley Wyatt
CZ11
N/A
CZ12
Bathurst Branch, Lithgow Branch, Portland Branch (NSW), Tarana Branch, Yetholme Branch
Vacant—contact NSW Membership Team
CZ13
Barraba Branch, Boggabri Branch, Currabubula Branch, Gunnedah Branch, Hallsville Branch, Inverell Branch, Manilla Branch, Narrabri Branch, Quipolly Club, Quirindi Branch, Rocky Dam Coolatai Branch, Tamworth Branch, Wallabadah Branch
Helen Lesley
CZ14
Armidale Branch, Deepwater Branch, Glen Innes Branch, Mole & Sovereign Rivers Branch, Tenterfield Branch, Uralla Branch
Erica Barwell
CZ15
N/A
CZ16
Ballimore Branch, Collarenebri Branch, Coonabarabran Club, Coonamble Branch, Cryon Branch, Dunedoo Branch, Eumungerie Branch, Gilgandra Branch, Rylstone Branch
68 | Handbook for Red Cross Branches and Clubs in NSW
Vacant—contact NSW Membership Team
ZONE
CLUBS / BRANCH
ZONE REPRESENTATIVE
CZ17
Blayney Branch, Canowindra Branch, Cudal Branch, Cumnock Branch, Gulgong Branch, Molong Branch, Orange Branch, Wellington Branch, Yeoval Branch
June Hutchinson
CZ18
Cowra Branch, Grenfell Branch, Morongla Branch, Young Branch
Vacant—contact NSW Membership Team
CZ19
Adelong Club, Batlow Branch, Binalong Branch, Bookham Berremangra Branch, Cootamundra Branch, Gundagai Branch, Junee Illabo Branch, Rye Park Boorowa Branch, Tumut Branch, Wallendbeen Branch, Yass Branch
Noeleen Hazell
CZ20
Albury Branch, Bungowannah Branch, Burrumbuttock Branch, Culcairn Branch, Henty Branch, Jindera Branch, Mundawadra Branch, Table Top Branch, Walbundrie Branch, Walla Walla Branch
Valmae Ryan
CZ21
Brookdale Branch, Lockhart Branch, Mangain Branch, Milbrulong Branch, The Rock Branch
Mary Irons
CZ22
Barellan Branch, Barmedman Branch, Ganmain Ashbridge Branch, Kamarah Branch, Temora Branch
Vacant—contact NSW Membership Team
CZ23
Eugowra Club, Forbes Club, Narromine Branch, Parkes Branch, Peak Hill Branch, Trangie Branch, Trundle Branch
Susann Strahorn
CZ24
Broken Hill Branch, Condobolin Club, Nyngan Branch, Trangie Branch, Warren Vacant—contact NSW Membership Team Branch
CZ25
Coleambally Branch, Darlington Point Branch, Leeton Branch, Narrandera Club
Denny Scott
CZ26
Belmont Branch, Junction Merewether Branch, Maitland Districts NSW Branch, South Lakes Branch, Tarro Beresfield & District Branch, Toronto Branch, Wallsend Branch, Williamtown Branch
Marie McIver
CZ27
Doubtful Creek Branch, Jiggi Georgica Branch, Kyogle Branch, Lismore Branch
Kerrie Gray
CZ28
Albion Park Branch, Dapto Branch, Fairy Meadow Wollongong Branch, Gerringong Branch, Jamberoo Branch, Kiama Branch, Oak Flats Branch, Shellharbour Warilla Branch
Sandra Pearson
CZ29
Berrigan Branch, Corowa Branch, Langunyah Finley Branch, Jerilderie Branch
Anne (Elizabeth) Wilson
| Page 69
21.14. Guidelines For Conducting Branch Meetings In general Branches meet monthly. However this is quite flexible. It is advisable to meet on a regular basis to maintain the momentum and enthusiasm of the Branch. Make your meetings interesting; invite guest speakers; welcome new members and their ideas. Red Cross is a democracy and no clique or person should dominate the Branch. Be flexible in regard to meeting times and venues. Groups who meet at lunchtime have been able to attract members who work through the day but live out of town and would find it difficult to attend an evening meeting. The President of the Branch (or in the President’s absence, the Vice President) should take the chair at every meeting. Failing this, Members may elect another participant to take the chair for that meeting.
Only Members of the local Branch may nominate/ second a motion or vote. Visitors from other Branches are not eligible to be involved in the voting process. The President of the Branch is entitled to a casting vote (in addition to the vote to which he/she is entitled as a Member.) A quorum is the minimum number of persons who need to be present to ensure a valid meeting. The quorum for the Annual General Meeting must be a majority of active members (those who attend Branch meetings and/ or work for the Branch), plus at least one member of the Branch Executive, i.e. President, Treasurer, Secretary. A minimum of three Members must be present at an ordinary General Meeting plus at least one member of the Branch Executive. A suggested Branch meeting agenda follows over page.
70 | Handbook for Red Cross Branches and Clubs in NSW
21.14.1. Draft Agenda: Ordinary General Branch Meeting OPENING (PRESIDENT):
Declare meeting open and welcome members and any visitors. Ensure that the names of all those present at the meeting are minuted as being present.
PLEDGE:
MEMBERS stand and recite pledge, followed by the Red Cross Principles.
APOLOGIES:
PRESIDENT: Ask for apologies and a motion that apologies be accepted.
MINUTES:
PRESIDENT: Either request Honorary Secretary to read the minutes of the previous meeting. This is not necessary if the minutes have been distributed in advance with enough time for them to be read by Members. Members, however, need the opportunity to suggest amendments at the meeting.
PRESIDENT: Request a Member who was present at the previous meeting to move that the minutes be confirmed as a complete and accurate record of the previous meeting. When seconded the motion is put.
BUSINESS ARISING:
PRESIDENT: Any business arising from the previous minutes not listed elsewhere in the agenda. This may require decisions.
CORRESPONDENCE:
PRESIDENT: Requests that the Secretary read any correspondence. Circulars, etc. can be summarised and tabled for Members to read in full later. It is then moved and seconded that the report be received.
TREASURER’S REPORT:
PRESIDENT: Ask the Treasurer to read the monthly report including any outstanding accounts. Report must include advice to the effect that previous month’s remittance has been forwarded. It is then moved and seconded that the report be received.
ACCOUNTS:
PRESIDENT: Request a Member to move that the accounts (if any) be passed for payment. Seconder, motion put.
FUNDS TO RED CROSS:
PRESIDENT: Ask Treasurer for motion for amount of funds to be forwarded to Red Cross Support Services Centre.
TREASURER to move that a donation of $............ be forwarded for General or other (e.g. Appeals) Funds (donations to Appeals must be specifically raised for those Appeals, they cannot come from Branch General Funds). Seconded. Motion put.
COMMITTEE REPORTS:
Ask for any committee reports (e.g. Shop Committee.)
GENERAL BUSINESS:
PRESIDENT: General Business (if any); it may be advisable to defer this until after the guest speaker
GUEST SPEAKER:
PRESIDENT: Introduces the guest speaker
CLOSE MEETING:
There being no further business, the President closes the meeting.
| Page 71
21.15. Calendar of Key Dates for Branch Membership Below are some key dates for Branch membership including a list of key international events recognised and supported by Red Cross that Branches and Clubs might like to support.
JANUARY
“Don’t Ditch it, Re-gift It” (Retail Campaign for unwanted Christmas gifts) When you donate your unwanted Christmas gifts to our Red Cross Shops, we’re able to sell them to raise money for our vital support services, helping people in need around Australia and overseas. So, if it’s still in good condition (no furniture or electricals please), re-gift it this January to a Red Cross Shop. Visit redcross.org.au/dontditchit to find your closest store.
FEBRUARY
Youth and general Membership recruitment Linking in with activities occurring around Australian Universities O Week (Orientation Week for new and returning students).
MARCH
Red Cross Calling Campaign Red Cross Calling has been running for over 65 years and is a major national fundraising drive held every March and is a fun, social and rewarding way to help support the everyday work of Red Cross. To participate or for more information, call 1800 008 831 during office hours or email rcc@redcross.org.au or go to redcrosscalling.org.au International Women’s Day, 8 March As armed conflict is waged around the world, on International Women’s Day we stop to consider the terrible impact of war on women and the courage they show in conflict and its aftermath. internationalwomensday.com/ Harmony Day, 21 March Celebrates Australia’s cultural diversity. It’s about inclusiveness, respect and a sense of belonging for everyone. It is a day for all Australians to embrace cultural diversity and to share what we have in common. harmony.gov.au/ World Water Day, 22 March On World Water Day we are reminded yet again how access to clean water and basic sanitation, a fundamental right for every human, remains a dream for much of the world’s population. redcross.org.au/development-programs.aspx
72 | Handbook for Red Cross Branches and Clubs in NSW
APRIL
World Health Day, 7 April Marks the anniversary of the founding of the World Health Organisation (WHO) in 1948. Each year a theme is selected that highlights a priority area of public health. who.int/en/ ANZAC Day, 25 April One of Australia’s most important national commemorative occasions. It marks the anniversary of the first major military action fought by Australian and New Zealand forces during the First World War. awm.gov.au/ commemoration/anzac-day/. Branches cold check with their RSL or Services Club to gauge Red Cross involvement.
MAY
World Red Cross Red Crescent Day, 8 May The annual celebration of the birthday of the founder of the global Red Cross and Red Crescent Movement, Henry Dunant (1828-1910). Henry was the joint recipient of the first Nobel Prize for Peace in 1901 for his visionary decision to establish the International Committee of the Red Cross in 1863, following his experience of the aftermath of the Battle of Solferino in 1859. Branches and Clubs are encouraged to hold an event to mark this occasion and celebrate the work of Red Cross in Australia and around the world. NSW State Office World Red Cross Red Crescent celebrations includes an official event attended by Members, Volunteers and staff where NSW Service and National awards are presented. National Volunteer Week, Second Week of May During National Volunteer Week we say a resounding ‘thank you’ to all of our Volunteers. In Australia we are supported by more than 20,000 volunteers, who help Red Cross deliver its vital everyday work to support the needs of people and communities around Australia and the world. We could not exist without them. volunteeringaustralia.org/nvw/ Reconciliation Week, 27 May – 3 June Each year National Reconciliation Week (NRW) celebrates and builds on the respectful relationships shared by Aboriginal and Torres Strait Islander people and other Australians. The dates that bookend the week are significant milestones in the reconciliation journey. May 27—Anniversary of the 1967 referendum giving the Commonwealth the power to make laws for Aboriginal and Torres Strait Islander peoples and recognise them in the national census.
3 June—Commemorates the High Court of Australia’s landmark 1992 Mabo decision, legally recognising the that Aboriginal and Torres Strait Islander peoples have a special relationship to the land—a relationship that existed prior to colonalisation and still exists today. This recognition paved the way for land rights or Native Title. reconciliation.org.au/nrw/ NSW Membership Activities/Events Early May: Bi Annual Zone Representatives Forum held in Sydney
JUNE
Annual End of Financial Year Fundraising Campaign A donation to Red Cross before 30 June will make sure we can continue to give comfort and care to those in need, and build resilience in times of trauma or disaster. Please make a tax deductible donation to support Red Cross before 30 June. Visit redcross.org.au/ DoingItTough Winter Woollies (Retail), Campaign With the cooler months upon us, our shops around Australia are looking for donations of all types of winter clothes. Your knitted scarves and fleecy jumpers can be turned into a daily phone call to help elderly Australians stay safe and independent at home, a shower and a hot meal for a teenager facing homelessness, or clean drinking water for communities living in poverty. Look out for a donation bin at work or stop by one of our stores with any quality items you have to donate. Visit redcross.org.au/stores.aspx to find your closest store. World Blood Donor Day, 14 June Held on 14 June throughout the world, World Blood Donor Day pays tribute to the millions of people who selflessly donate the life-saving gift of blood. Refugee Week, Third week of June Every year, millions of people are forced to flee their home country because of their race, religion, nationality, membership of a particular social group, or their political opinions. While they may escape from harm, the journey they then embark on as a refugee is often one wrought with many new challenges. refugeeweek.org.au/ NSW Membership Activities/Events 1 June: Send request for Financial Returns and Branch renewals to be returned by 1 August 1 June: Achievement Cup nomination forms and information sent to Zone Representatives, Branches and Clubs Early June: NSW Advisory Board Elections: In conjunction with the Director (NSW/ACT) begin the nomination
process for any Elected vacancies (including where two year terms have ceased). Mail material to all governance Members late June.
JULY
NAIDOC Week, First Week of July National Aborigines and Islanders Day Observance Committee (NAIDOC) Week is an important event for our First Nations peoples. It is a celebration of Aboriginal and Torres Strait Islander history, culture and achievements; and an opportunity to recognise the contributions that Indigenous Australians make to our country and our society. All Australians are encouraged to participate in the celebrations and activities that take place across the nation during NAIDOC Week. naidoc.org.au/ World Day against Trafficking in Persons, 30 July On July 30 every year, the United Nations (UN) promotes World Day Against Trafficking Persons. Human trafficking affects every country in the world. At least 2.5 million people are trapped in modern-day slavery, according to the UN. un.org/en/events/humantrafficking/ NSW Membership Activities/Events Late July: NSW Advisory Board Elections: Nomination submissions for elected positions end. If more nominations than vacancies, inform Director (NSW/ACT) that an election will need to occur and being the election paperwork and process.
AUGUST
Missing Persons Week, First week of August This year, the International Tracing Service of Australian Red Cross is joining non-government tracing organisations, community groups associated with families and friends of missing people and police services around Australia to raise awareness of people who have lost contact with family friends and loved ones. redcross.org.au/tracing-and-restoration-of-family-links.aspx Homelessness Prevention Week, First week of August Red Cross believes that everyone deserves a home that is safe, secure and affordable. Homelessness is an extreme form of social exclusion. Homelessness disrupts people’s lives. Connection to family, friends, workmates and community is often lost or strained and people who experience homelessness can be shut out from mainstream social and economic life. This makes it difficult to hold a job, study or participate in social and recreational activities. homelessnessaustralia.org.au/index.php/events/hpw | Page 73
Hiroshima Day, 6 August Usually an annual vigil occurs in each capital city to commemorate. Red Cross uses this to add our voice to a global call to ban nuclear weapons and ensure such a humanitarian tragedy never happens again. redcross.org.au/make-nuclear-weapons-the-target.aspx International Day of the Disappeared, 30 August On International Day of the Disappeared we highlight the plight of those who are missing, often without a trace, and the loved ones they are separated from. redcross.org.au/tracing-and-restoration-of-family-links.aspx NSW Membership Activities/Events Early August: NSW Advisory Board Elections: Ballot papers for Election (if required) are sent to all Governance Members (voting ceases 1 week prior to AGM) Last Week August Achievement Cups and Award nomination cut-off.
SEPTEMBER
National Child Protection Week, First week of September National Child Protection Week is a national campaign held annually throughout Australia to raise awareness about preventing the abuse and neglect of children. Red Cross recognises that children are one of the most vulnerable groups in society. It acknowledges that it has a critical responsibility to help keep children safe across all its operations and that at all times, children have the right to be safe and protected. actforkids.com.au R U OK Day, 8 September R U OK? is a not-for-profit organisation whose vision is a world where we’re all connected and are protected from suicide, aiming to encourage and equip everyone to regularly and meaningfully ask “are you ok?” ruok.org.au/ Preparedness Week, third week of September Disaster Preparedness Week is held annually by Australian Red Cross to increase awareness about preparing for disasters. We are encouraging at risk Australians to take steps to increase their emergency preparedness, to protect psychological and social wellbeing. redcross.org.au/prepare.aspx NSW Membership Activities/Events 1 September: Achievement Cups and Awards judged for presentation at AGM Late September: NSW Advisory Board Elections: Voting ceases, ballots counted, Director (NSW/ACT) and NSW 74 | Handbook for Red Cross Branches and Clubs in NSW
Chair advised of outcome; NSW Members informed of outcome at AGM.
OCTOBER
Big Cake Bake Campaign Big Cake Bake (BCB) is a national fundraising campaign that will take place in the month of October, 2016. The aim of this campaign is to encourage the Australian public to register, bake (cakes or other) and raise vital funds to support the everyday work of Red Cross. For more information please refer to bigcakebake.org.au/. Spring Cleaning (Retail) Campaign Turn your Spring Cleaning into a clean-out with a conscience. When you donate pre-loved fashion and homewares to Red Cross Shops, you’ll feel twice as good knowing they will be sold for a great cause, helping us continue our vital services for people living in crisis, poverty or isolation. The best way to donate is to drop off your new or second-hand items at work or in-store. Visit redcross.org.au/stores.aspx to find your closest store. International Day of Older Persons, 1 October This day is an opportunity to recognise the contribution of older people to the community. un.org/en/events/olderpersonsday Anniversary of the Fundamental Principles, 8 October In all activities our volunteers, members and staff are guided by the Fundamental Principles of the Red Cross and Red Crescent Movement. fundamentalprinciples.today/ Mental Health Week, Second week of October Mental Health Week is a national event, held to coincide with World Mental Health Day (10 October). It’s an opportunity to promote awareness about mental health and wellbeing, and equip people with the right information. wayahead.org.au. In 2016, Red Cross Training Services released a number of mental health training, recognising that when it comes to workplace health and safety, mental health first aid training is increasingly being recognised as equally important as physical first aid training. redcross.org.au/mental-health-training.aspx Anti Poverty Week, Third week of October (incorporates the UN’s International Anti-Poverty Day 17 October). Red Cross is a principal national sponsor of Anti-Poverty Week and marks the week with a number of events around Australia. Red Cross supports Anti-Poverty Week because many of the people we work with are affected by poverty including—homeless people, offenders and
their families, asylum seekers and refugees, Aboriginal and Torres Strait Islander peoples, elderly isolated people, people affected by disasters and people living in disadvantaged areas, as well as vulnerable people living in developing countries. antipovertyweek.org.au NSW Membership Activities/Events First week October: Annual General Meeting of Australian Red Cross NSW, including presentation of Awards. First week October: Bi-annual Zone Representatives conference held in Sydney held in conjunction with the AGM.
NOVEMBER
First Aid for Summer Be First Aid ready this summer! First aid is the first response in any emergency. Having the skills and confidence to react and respond correctly in an emergency can minimise the impact of an injury, assist recovery and even save a life. redcross.org.au/firstaid World Toilet Day, 19 November Unsafe water and poor sanitation have claimed more lives over the past century than any other cause, and in many developing countries they still do. redcross.org.au/development-programs.aspx International Day for the Elimination of Violence Against Women, 25 November On 25 November, we draw attention to issues affecting women during and after armed conflict, and promote awareness of International Humanitarian Law (IHL). whiteribbon.org.au NSW Membership Activities/Events First Week November: Honour Stamps sent out to Branches and Clubs Remembrance Day: 11 November may chosen to be commemorated by some Branches.
DECEMBER
Festive Appeal (Retail Campaign) Our Christmas Campaign asks the Australian public to consider purchasing a gift from Red Cross. Just one gift will make a difference to someone in need. Visit redcross.org. au/stores.aspx to find your closest store. World AIDS Day, 1st December 1st December is World AIDS Day - an international day of remembrance and support for those people who have lost their lives to, and for those people living with,
HIV/AIDS. For almost ten years Australian Red Cross HIV/ AIDS prevention and education programs in the Asia Pacific region have been breaking down barriers and helping to save lives. With your financial support we can continue to reach out to the most vulnerable. worldaidsday.org.au/internet/wad/publishing.nsf/ Content/Home International Day of People with Disabilities, 3 December Red Cross wants to be an inclusive, supportive and aware organisation that draws on the talents and skills of people of all abilities as well as ensuring access and responsiveness of our services to people with disability. Work is currently underway to for our next Disability Action Plan 2016-2018, replacing the existing Disability Action Plan (2012-2015). idpwd.com.au International Volunteer Day, 5 December Established by the United Nations General Assembly in 1985, it provides volunteer organisations and individual volunteers with the opportunity to raise the public awareness of their contributions to economic and social development at local, national and international levels. For further information please refer to volunteeringaustralia. org. Branches may wish to mark the day with a morning tea (or similar event) to thank their volunteers). Red Cross Red Crescent Day of Remembrance, 17 December On 17 December 1996, a field hospital in Chechnya was deliberately attacked at night. Armed gunmen killed six staff members of the International Committee of the Red Cross. A seventh staff member, an Australian named Christoph Hensch, was shot in his bed and left for dead. He survived and continues to work for the Movement. On 17 December ever since, the Red Cross Red Crescent Movement remembers not only those who died that day in Chechnya, but all those who were killed during the year while performing their humanitarian work. We mark the day quietly, mourning our fallen brothers and sisters, and honouring their service. For further information please refer to: redcross.org.au/ihl-health-care-in-danger.aspx. NSW Membership Activities/Events First Week December: Closing date for nominations for NSW and National Service Awards. Branches/Clubs notify Zone Representative, Regional Manager or the NSW Membership Team of their duration of recess over December/January, if applicable.
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21.16. NSW & ACT/SENSW Regional Areas and main office locations QLD
KA
M I LA
WAY
Bourke
L HE L
CI TY
I GH
MI T C
H
R
HI AY HW
S ILV
G
E
Wilcannia
R BA R R IE
Cobar
HIG HWAY
Nyngan Warren
DUBBO
Broken Hill
Trangie
NSW Peak Hill
SA
Ivanhoe
BB CO
Condobolin
Parkes
Lake Cargelligo
W GH HI
Forbes
Y
A
West Wyalong Mildura
Griffith Hay Balranald
ST U RT HIGH W
AY
Young Temora
Leeton Narrandera
Coolamon
WAGGA
VIC Albury
0
100
76 | Handbook for Red Cross Branches and Clubs in NSW
200 km
Hard Cootamundra
Junee
Wagga Wagga
Deniliquin
Grenfell
Gundagai Tumut
Murwillumbah Kyogle
Byron Bay
Lismore Tenterfield
Y DIR HIG H WAY GW
Moree
Maclean
Warialda
Grafton
Glen Innes
Inverell
AR OI H IGHW
Woodburn
AY
Woolgoolga
Guyra
Narrabri
Coffs Harbour Bellingen
Armidale Boggabri
Macksville
Manilla
KEMPSEY
O
Kempsey
XL
Tamworth
E
H
Y
Coonabarabran
G HWA Y Port Macquarie
I
Quirindi
Laurieton
Gilgandra
Murrurundi
Coolah
Gloucester
Dunedoo Merriwa
Dubbo
Forster
Muswellbrook
Gulgong
Wellington
Taree
Dungog Singleton
Mudgee
Maitland
CHARLESTOWN Newcastle
Molong
Orange
Wyong
Bathurst
Canowindra
Gosford
Lithgow
BLACKTOWN Penrith Oberon
Cowra
GOSFORD
SYDNEY
Campbelltown
g Boorowa
Crookwell
den
Moss Vale
Wollongong Kiama
Goulburn
Yass
SYDNEY
Nowra
CANBERRA
GARRAN ACT
Braidwood
Ulladulla
Batemans Bay
NOWRA
Legend Road NSW Red Cross ACT SENSW
Narooma
Cooma Jindabyne
Bermagui Bega Bombala Eden
Central Northern Western NSW LGA boundary (grey-line)
| Page 77
21.17. NSW/ACT Management Team
Director NSW/ACT Jody Broun
Executive Assistant Marie Campbell
State Lead NSW/ACT Aboriginal & Torres Strait Islander Strategy & Engagement
Manager Community Programs, NSW
Manager Emergency Services, NSW/ACT
Executive Support Manager
Lynnice Church
Mali Hawkins
Diana Bernardi
Peter Swain
78 | Handbook for Red Cross Branches and Clubs in NSW
Mana Migration S Programs
Annie Ha
ager Support s, NSW
arvey
Business Services Manager NSW/ACT Ron Dasan
Human Resources Manager NSW/ACT Leigh Skene
Regional Manager Central Region
Regional Manager Greater Western Region
Regional Manager Northern Region
Territory Manager ACT/SENSW Region
Judy Harper
John Pocius
Janelle Cazaubon
Matt Davies
| Page 79
21.18.
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50%
| Page 83
21.19. Acknowledgement of Traditional Owners
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Acknowledgement
| Page 85
21.20. Respectful Communication
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Respectful Communication
| Page 87
How can I become a supporter? Red Cross relies on committed volunteers, members and donors. You can support Red Cross by: 1
giving monthly, leaving a bequest in your will or making a one-off donation;
2
visiting your local Red Cross store;
3
donating blood.
redcross.org.au or call 1800 811 700 National Office 155 Pelham St Carlton VIC 3053 T +61 3 9345 1800
Supporter Services Centre GPO Box 2957 Melbourne VIC 8060 T 1800 811 700 (free call) F 1800 855 240 E donorinfo@redcross.org.au
ACT 3 Dann Cl Garran ACT 2605 T +61 2 6234 7600
SA 212 Pirie St Adelaide SA 5000 T +61 8 8100 4500
NSW St Andrews House Level 4, 464 Kent St Sydney NSW 2000 T 1800 812 028 (free call)
TAS 40 Melville St Hobart TAS 7000 T +61 3 6235 6077
NT Level 1, 13 CASCOM Centre Scaturchio Street Casuarina NT 0810 T +61 8 8924 3900 QLD 49 Park Rd Milton QLD 4064 T +61 7 3367 7222
VIC 23-47 Villiers St North Melbourne VIC 3051 T 1800 810 710 (free call) WA 110 Goderich St East Perth WA 6004 T +61 8 9225 8888
APRIL 2017 facebook.com/AustralianRedCross @redcrossau youtube.com/AustralianRedCross linkedin.com/company/australian-red-cross redcross.org.au