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(DEG), said of about 19,000 inquiries the DEG has received over 15 years regarding missing or potentially inaccurate information in the industry’s estimating guides, more than half—52%—have resulted in a change by the information providers.

“That’s a pretty alarming number,” Gredinberg said, but also pointed to the value the DEG offers as a free resource to the industry.

Although the estimating system providers have long provided a way for anyone in the industry to submit such inquiries directly to them, the DEG (www.DEGweb.org) was created—and continues to be funded—by a number of shop trade associations, including SCRS, as a centralized and easier way to submit and monitor what happens to such inquiries.

Gredinberg said one strength of the DEG is that it is used, and considered credible, by both collision repairers and insurers.

“I got an email from a DEG user, contesting a labor time on a replacement rear body panel part,” Gredinberg cited as one example. “He shared with me the email he got back from the actual adjuster. It started out with: ‘Alright, Robert, sorry for the delay, but just got word from on high [that] we’re good to go. They cleared the separate time on the end plate; that DEG form was worth its weight in gold.’”

Gredinberg said DEG inquiries recently have helped lead Mitchell International to add wording to its estimating guide about destructive weld testing, and the time and costs of researching OEM repair information being not-included.

Similarly, CCC Intelligent Solutions and MOTOR recently updated their estimating guide to add a labor procedure related to front bumper camera and sensor aiming, and what is not-included in the refinish time for a “minor panel” when it is being refinished independently of a major panel.

“Recently, I-CAR did a ‘Repairers’ Realm’ with Honda talking about laser brazed roof replacement,” Gredinberg said. “The week after that video got released, a repairer watched it, had a Honda in his shop, and noticed there was no way he could do that roof replacement for the time given. With that video, we were able to show the information provider, and within a couple days, they updated the time, and added some additional footnotes about one-time use parts and additional brackets and bolts that needed to be replaced as well.”

Danny Gredinberg said more than half of the inquiries the DEG has received have resulted in a change by one of the estimating system providers

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The 2022 ASE Instructor Training Conference is scheduled for July 12-15 at the Embassy Suites Hotel in Frisco, TX.

Hosted by the ASE Education Foundation, the conference is planned for high school and college instructors from auto, truck and collision repair programs nationwide.

Offering more than 20 hours of technical update training, the in-person conference will provide separate tracks for auto, medium/heavy truck and collision repair instructors.

The cost for instructors from ASE-accredited programs is $550 per person while the cost for instructors from non-accredited programs is $650 each.

For more information and to register, visit the ASE Education Foundation website at https://aseeducationfoundation.org/events/ase-instructor-training-conference

Source: ASE

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