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from October 2021 Northeast Edition

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Members of the collision industry recently had an opportunity to tour the DCR Systems location in Mentor, OH, prior to the July Collision Industry Conference (CIC) in Cleveland.

Founded in 2004 and owned by CEO Michael Giarrizzo, DCR Systems is known for its progressive thinking and operating in a process-centered environment.

The company helps dealerships outsource their auto body shops by having DCR team members run daily operations while being co-branded with the auto dealer. Currently, DCR Systems operates nine production cells in seven dealer-based collision repair facilities in four states: Ohio, New York, North Carolina and Massachusetts.

The tour was sponsored by AirPro Diagnostics, AkzoNobel and Car-O-Liner® and included trans-

portation, dinner and a behind-thescenes look at the Mentor facility.

Sponsors Showcase DCR Systems Mentor, OH, Facility

“One of our core principles at AirPro Diagnostics is education and includes educating the repair community on safe repairs and processes,” said Michael Quinn, president of AirPro Diagnostics. “Knowing Michael Giarrizzo and his family for over 20 years, I’ve watched DCR Systems evolve into what it is today―a process-oriented operation. We couldn’t miss the opportunity to share their highly-disciplined approach with the industry at large in attendance at CIC.”

Quinn said the event was very successful and included leadership from multiple organizations, including vendors and representatives from GM as well as other auto body shops.

“They were extremely impressed with the operation and took notes,” he said. “It was great working with the other sponsors to put this together.”

“As a long-term partner with Michael Giarrizzo and DCR Systems, AkzoNobel thought that while the industry was meeting in Cleveland for CIC it would be a rare opportunity to showcase what Michael and his team have accomplished,” said Nada Jokic, business consulting services manager for the West Region at AkzoNobel. “The feedback was extremely positive as many had heard of DCR but few had actually seen the systems and facility in person.”

Tim Ronak, senior services consultant for AkzoNobel, said the ability to share information about DCR Systems and the processes that support proper repairs aligns with AkzoNobel’s desire to educate the industry. “Process-centered environments are the key to optimizing throughput efficiency while ensuring an OEM repair methodology is central to repair decisions,” said Ronak. “Michael Giarrizzo has created a repeatable and documentable process to support OEM procedure repair methods and is successfully executing with this model daily.”

Doug Bortz, sales manager of Car-O-Liner, North America, said the company welcomed the opportunity to sponsor the event, which was overwhelmingly attended.

“DCR Systems and Car-O-Liner have a long-standing relationship based on one synonymous philosophy―to create efficiencies that contribute to healthier work environments and better customer service,” said Bortz. “There is a continued desire for industry notables to participate, learn and share insights to elevate industry processes and ultimately serve all collision repair shops and customers at the highest level.”

Pictured, left to right, are Doug Bortz, Car-O-Liner, North America; Michael Quinn, AirPro Diagnostics; Pam and Michael Giarrizzo, DCR Systems; and Nada Jokic, AkzoNobel

DCR Systems Team Shares Process Efficiencies

After gathering for an Italian dinner, DCR Systems representatives took various groups through the facility highlighting the many process efficiencies they’ve developed and

implemented into their daily work environment. Attendees also viewed the Symach equipment used in the facility.

Giarrizzo said Symach technol-

ogy offers a very predictable and accelerated drying process that helps workflow run more consistently. “We are proud of our team’s vision for this industry, and it was an honor to share what we are doing with so many in the industry,” said Cheryl Boswell, CFO and managing partner of DCR Systems. “We have an amazing team and we are passionate about what we do,” said Giarrizzo. Many of the company’s technicians are homegrown. “It’s really gratifying,” Pictured, left to right, are Jeff Hendler, J�D� Hendler/ Giarrizzo said. “It warms Associates; K. Michael Bradshaw, K&M Collision; Todd my heart when you take Hesford, Mission Viejo Auto Collision; Kye Yeung, European somebody who has no clue Motor Car Works; Amber Alley, Barsotti’s Body & Fender; what they could accomTony Adams, AkzoNobel; Tim Ronak, AkzoNobel; and Jordan Hendler, Admin Concepts plish and within a couple of years, he or she can reach a master level of technician and do things and create a lifestyle they didn’t think was possible.” Boswell said Carey Hehr, preop specialist at Classic Accident

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