April 2022 West Edition by Autobody News

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Legislation Targets Sky-High CA Gas Prices With California gas prices topping $5 to $7 per gallon, California State Sen. Ben Allen joined with consumer advocates March 11 to announce new legislation that will require oil refiners to disclose once a month the price they pay for crude oil and the profit margins they make on the gasoline they refine and sell. SB 1322, the California Oil Refinery Cost Disclosure Act, will allow Californians to finally know how much the big five oil refiners in the state are profiting from each gallon of gasoline they sell. Read the legislation at: https:// leginfo.legislature.ca.gov/face s / b i l l Te x t C l i e n t . x h t m l ? b i l l _

id=202120220SB1322 View the slides presented at the press conference here: https:// www.consumerwatchdog.org/sites/ default/files/2022-03/Gas%20Prices%20in%20CA%20%24%20slideshow.pdf “We ask the oil companies on behalf of California drivers: Let’s end the games of smoke and mirrors. Open your books and show the public your true costs of doing business,” said Allen, who chairs the California Legislature’s Environmental Caucus and the Senate Environmental Quality Committee. A 2019 report by the Califor-

by Jamie L. LaReau, Detroit Free Press

General Motors is suspending its business in Russia following the country’s invasion of Ukraine. GM spokesman George Svigos said Feb. 28 the reason for the suspension was “due to a number of external factors, including supply chain issues and other matters beyond the company’s control.” The week before, the Russian military invaded Ukraine in what is the biggest attack in Europe between two states since World War II. Many Western nations have institut-

Biden Administration Will Once Again Let California Set Own Emissions Standards by Brad Anderson, CarScoops

The Biden administration is preparing to restore California’s ability to set its own carbon emissions standards on cars, an authority that had been stripped away under former President Donald Trump. The Washington Post noted

ed sanctions against Russia prompting many companies to idle operations there. GM’s presence in Russia is small. It sells about 3,000 Cadillac and Chevrolet vehicles a year in the country and it has limited supply chain exposure, Svigos said. In a statement, GM said: “We are working in real time through the implications for our operations of the sanctions announced this week. We continue to monitor developments and take action to implement mitigation strategies as appropriate.” See Suspend Business, Page 16

federal officials in the Biden administration will restore a waiver provided to regulators in California that gives them the ability to set their own emissions standards. An official announcement on the move has yet to be made but should be made soon. Moreover, there are more than a dozen other states across the country that have committed to following California’s lead on emissions standards. California first set emissions standards for cars registered in the See Emissions Standards, Page 18

See Sky-High CA Gas, Page 22

GM and Some Other Automakers Suspend Business to Russia

Vol. 40 / Issue 4 / April 2022

Auto Dealer Service Departments Trying to Navigate Parts and Staffing Challenges: J.D. Power The combination of vehicle owners needing service more often due to accumulating mileage at pre-pandemic levels along with the disruption of the auto parts supply chain and significant staffing shortages is causing auto dealership service departments to navigate unique capacity challenges, according to the J.D. Power 2022 U.S. Customer Service Index (CSI) Study, released March 9. Wait times to schedule service appointments for one- to three-yearold vehicles have increased by nearly one full day among owners of premium and mass market vehicles (to 4.5 and 4.3 days, respectively). Overall customer service satisfaction is 848 (on a 1,000-point scale.) “Dealer service departments are in a pivotal position to improve customer satisfaction and provide greater customer convenience, even though many challenges—including the parts supply chain disruption and the availability of new-vehicle loaners—are out of their control,” said Chris Sutton, vice president

of automotive retail at J.D. Power. “Proactive communication with customers is one solution for dealerships to mitigate a disruptively tough situation. “Simply implementing text or email alerts can greatly improve customer satisfaction,” Sutton said. “Additionally, letting customers know what is happening at each step along the way, including why it is taking longer to book an appointment or providing any updates in parts delays, can help improve satisfaction.” The study, now in its 42nd year, has been redesigned this year to include emerging features such as valet service, remote vehicle servicing and online/smartphone app payment options to gauge the effect these processes have on the service experience. The study measures satisfaction with service at franchised dealer or aftermarket service facilities for maintenance or repair work among owners and lessees of one- to threeyear-old vehicles. See Staffing Challenges, Page 20

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CONTENTS

FREE 4x Monthly E-Newsletter.

REGIONAL

Navigate Parts and Staffing Challenges:

2 Long-Standing Members’ Representatives

J.D. Power �� 1

Appointed to CAWA Board of Directors �� 18 Biden Administration Will Once Again Let

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AUTOBODY

Car Repossessions on the Rise �� 51 CCC Appoints Chief HR Officer �� 46 Serving Alaska, California, Hawaii, Idaho, Montana, Nevada, Oregon, Washington and Wyoming. Autobody News is a monthly publication for the collision industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2022 Adamantine Media LLC.

Audi Wholesale Parts Dealers �� 41

Kia Downtown Los Angeles �� 34

Auto Data Labels �� 17

Kia Motors Wholesale Parts Dealers �� 42-43

AutoNation Honda Costa Mesa �� 18

Kia of Carson �� 38

AutoNation Infiniti Tustin �� 30

Kia of Irvine �� 21

Axalta Coating Systems �� 2

Larry H. Miller Chrysler-Jeep-Dodge-Ram �� 24

BMW Wholesale Parts Dealers �� 40

Matrix Edge �� 5

Car Pros Kia �� 8

Mazda Wholesale Parts Dealers �� 51

Car Pros Kia Renton �� 22

Mercedes-Benz Wholesale Parts Dealers �� 51

Certified Automotive Parts Association �� 20

Michael Hohl Motor Company �� 20

GM Names Global Purchasing Lead �� 10

Classifieds �� 50

MINI Wholesale Parts Dealers �� 40

GM, Lucid Motors & Rivian Share EV Collision

Colortone Automotive Paints �� 16

Mirka USA �� 11

Courtesy Chevrolet San Diego �� 39

MOPAR Wholesale Parts Dealers �� 31

DCH Chrysler-Dodge-Jeep-Ram-Fiat �� 18

Niello Audi �� 28

World Go Round One Wheel at a Time �� 32

Dominion Sure Seal, Ltd �� 10

Nissan/Infiniti Wholesale Parts Dealers �� 45

Platform Measures Auto Body Damage �� 46

Eagle Abrasives �� 23

Porsche Wholesale Parts Dealers �� 48

Registration Open for YANG Conference �� 8

Equalizer Auto Glass Tools �� 14

PPG �� 13

Fairview Ford-Lincoln-Mercury �� 14

Reno Buick-GMC �� 12

FH Dailey Chevrolet �� 32

Sandberg Volvo Cars �� 24

Ford Wholesale Parts Dealers �� 35

Santa Monica Audi �� 16

Future Nissan of Roseville �� 28

SATA Dan-Am Company �� 7

Galpin Motors �� 37

Spanesi Americas �� 25

Garden Grove Kia �� 21

Steck Manufacturing �� 12

Glenn E. Thomas Dodge-Chrysler-Jeep �� 9

Subaru Wholesale Parts Dealers �� 47

GM Wholesale Parts Dealers �� 49

Symach �� 8

Lineup, Model X Plaid Sees $12.5K Rise �� 48

Honda-Acura Wholesale Parts Dealers ��26-27

The Bay Area Automotive Group �� 33

ACA Announces Membership Head �� 48

TrueCar Introduces Online Marketplace �� 41

Hyundai Wholesale Parts Dealers �� 46

Volkswagen Pasadena �� 36

AirPro Diagnostics, 1Collision Partner �� 11

WyoTech Student Receives Jessi Combs

Industrial Finishes and Systems �� 52

Volkswagen Wholesale Parts Dealers �� 44

Kearny Mesa Subaru-Hyundai �� 29

Volvo Wholesale Parts Dealers �� 46

Kia America �� 15

Wrenchers �� 19

Broad Arrow Group Announces Its First Live Auction to Kick Off During Upcoming Monterey Car Week �� 12 California Surpasses 1 Million Plug-In Electric Car Sales �� 14 Carvana Unveils Newest Car Vending Machine in Escondido, CA �� 10 GM, PG&E to Launch Pilot to Use EVs as Home Backup Power Sources �� 11 Honda to Install Stationary Fuel Cell Power Station on California Campus �� 8 Legislation Targets Sky-High CA Gas Prices �� 1 Toyota to Invest $27M in Long Beach Manufacturing Capabilities �� 12 Washington State Legislature Passes 2030 Target for Phasing Out Sales of New Gasoline Vehicles �� 21

COLUMNISTS Anderson - Destructive Weld Testing a Crucial Step You Should Be Paid to Perform �� 30 Attanasio - Painter/Technical Director Creates Amazing Art, Island-Style �� 34 Yoswick - ‘Who Pays for What?’ Survey Looks at Billing Practices Related to EVs, Accessing OEM Info �� 28 Yoswick - Collision Repair Shops Should

CCC Report Reveals Accelerated Innovation in P&C Insurance Economy Amid Disruption �� 51 Chevron, Iwatani to Build 30 Hydrogen Fueling Stations in California �� 22 CREF Opens Grant Applications �� 44 EV Manufacturer Mullen Announces Progress on Solid-State Polymer Battery Pack Development �� 41 Ford Autonomously Operating 3D Printers to Increase Efficiency, Reduce Cost �� 40 Ford to Collaborate with Universal Technical Institute on EV Training Curriculum �� 50 Ford Will Sell Explorer SUVs with Missing Chips Due to Global Shortage �� 44 Ford’s EV and ICE Reorganization Will Have Huge Impact on Dealers �� 47 GM and Some Other Automakers Suspend Business to Russia �� 1

Repair Considerations �� 4 GUNIWHEEL™ Makes the Collision Repair

Rivian Electric Truck Maker Sued by Shareholder for Recent Price Shifts �� 44 Rivian Hires COO �� 14

Check Policies Related to Drugs/Alcohol,

Russia Accused of Toyota Cyberattack �� 48

Animals in Workplace �� 36

SEMA Announces VP of Marketing �� 40

Yoswick - Examples Demonstrate Problems with Collision Techs Making Repair ‘Presumptions’ �� 35

Sherwin-Williams Donates to CIF �� 16 Tesla Model Y $24,000 Repair: Everything You Need to Know �� 46 Tesla Raises Prices Across Entire Vehicle

NATIONAL

All SCRS RDE Sessions Online �� 51 Auto Dealer Service Departments Trying to

Foundation Scholarship �� 24

INDEX OF ADVERTISERS

Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Contributing Writers: John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Stacey Phillips Advertising Sales: Joe Momber, Norman Morano, (800) 699-8251 Office Manager: Louise Tedesco Digital Marketing Manager: Bryan Malinski Art Director: Rodolfo Garcia Graphic Designer: Vicki Sitarz Online and Web Content Editor: Abby Andrews Accounting Manager: Heather Priddy Permissions Editor: Randi Scholtes Office Assistant: Dianne Pray

California Set Own Emissions Standards �� 1

Autobody News P.O. Box 1516 Carlsbad, CA 92018 (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com editor@autobodynews.com

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GM, Lucid Motors & Rivian Share EV Collision Repair Considerations by Stacey Phillips

Sales of alternative power vehicles, including electric vehicles (EVs), currently represent about 5% of all U.S. light-vehicle sales—but that share is expected to reach 45% by 2035, according to research by the Specialty Equipment Market Association (SEMA).

Goforth shared information about GM’s steps to help transform the automotive industry and some of the technologies being used to maximize power, range and flexibility. “We’re looking at technologies we need today and in decades to come and we’re investing heavily in those new technologies to bring them to market,” she said. “We can’t go

Representatives from GM, Lucid Motors and Rivian spoke at the SCRS OEM Collision Repair Technology Summit. Pictured, left to right, are Kye Yeung, European Motor Car Works; Ron Reichen, Precision Body & Paint; Dan Black and Kelly Logan, Rivian; Andrew Hall and Andy MacDonald, Lucid Motors; and Jennifer Goforth and John Eck, GM.

GM, Lucid Motors and Rivian representatives discussed the unique platforms they have developed and how their offerings differ from traditional vehicles during the OEM Collision Repair Technology Summit at the 2021 SEMA Show. The session was part of the Society of Collision Repair Specialists (SCRS) Repairer Driven Education Series. Following their presentations, Kye Yeung, president of European Motor Car Works, and Ron Reichen, owner of Precision Body & Paint, moderated a panel discussion. The session explored construction and repair considerations, and how the collision repair industry must adapt. “The inevitable growth of this market makes the perfect fit for a summit that has always had an eye on the developing landscape of modern vehicles, with a focus on emerging trends that influence repairability and collision industry preparation,” said Aaron Schulenburg, SCRS executive director. GM Jennifer Goforth and John Eck, collision manager for GM, discussed the OEM’s EV strategy and the GM Collision Repair Network.

forward alone.” She said GM is passionate about its zero crashes, zero emissions, zero congestion strategy. “The key to this vision is electrification,” said Goforth. The electric architecture powering the OEM’s newest technologies, such as Ultifi and Periscope, is GM’s Vehicle Intelligence Platform. Goforth also discussed GM’s research and development regarding safety. “At GM, safety is in our DNA. There is nothing more important than ensuring the safety of our loved ones,” she said. “Most of all of our crashes that happen are due to driver error, so we’re focused on bringing new technologies that can reduce human error such as automated rear braking, forward and side collision alerts.” The company is looking at technologies that reduce distractions while driving, such as hands-free communications and touch-free navigation. GM plans to launch 30 new electric vehicles by 2025. “That doesn’t mean that we are giving up on combustion engines,” noted Goforth. “Those are going to

4 APRIL 2022 AUTOBODY NEWS / autobodynews.com

be an important part of our portfolio for the next 10 or more years.” Goforth explained that repairing vehicles with internal combustion engines will be essential for the next 20-30 years because they will be on the road for many years. With a tremendous amount of technology coming out, Goforth said there will be many repairable parts. However, right now, some will not be serviceable, such as critical structural components and batteries. Eck shared information about the GM Collision Repair Network, which will continue to focus on recognizing facilities that invest in tools and training to ensure an excellent customer experience. “Our focus is on a safe and proper repair that utilizes all of our service information,” said Eck. This includes a heavy emphasis on diagnostics and inspections.

GM’s 2024 Chevrolet Silverado EV RST.

With the technology integrated into vehicles, Eck stressed the importance of scanning, calibration and checking diagnostic trouble codes (DTCs). “Making sure things are working as designed is critical to us,” he said. “We’re going to continue to create and add more support to the industry and make ourselves accessible.” GM’s OnStar Insurance, expected to launch in all 50 states this year, will be an important component. “We’ve been learning over the last few years post-collision how we can help customers navigate, but with OnStar Insurance expected to be national in 2022, they are going to be expecting a network that is fully supportive of driving safe and proper repairs for customers’ needs,” said Eck. Eck said GM ensures that repairers have the most current information. “Working with the industry, we’ve learned how to be hardware agnos-

tic,” he explained. “That has helped us add flexibility to the marketplace and understand what is going on from a cost structure and not making [repairers] buy OEM tools specific to GM.” GM offers technical documents for repairers to use during estimating/blueprinting. Examples include service bulletins, safety protocols, Advanced Driver Assistance Systems (ADAS) documents, position statements and post-repair inspections. For certified inspections, virtual and in-house audits are offered to shops. Over the last year, GM worked with SCRS to create a post-inspection form to help repairers negotiate with insurance carriers. “We want to continue to work with SCRS to find solutions like that to help you as the repairer make safe and proper repairs,” he said. Lucid Motors With global headquarters in Silicon Valley, CA, and an assembly plant in Casa Grande, AZ, Lucid Motors began delivery of the company’s first customer vehicle—the Lucid Air—in late 2021. Andy MacDonald, senior manager of Lucid’s global body repair program, and Andrew Hall, head of vehicle safety, provided an overview of the Lucid Body Repair Program. Currently, 50 shops in the U.S. and Canada are going through the certified program approval process, which they joined by invitation only. “As we ramp up production and vehicle parts grow, we will add to that number of shops,” said MacDonald. “We are interested in working with shops that can deliver high-quality repair capability and excellent customer service. That’s the cornerstone of what SCRS believes in and it’s a privilege to work with you.” MacDonald estimated there will be about 100 shops in the program in 2022 and that number will continually increase. Approved body shops will be trained and equipped to complete repairs, including all mechanical work. “Lucid’s program will restrict structural repair parts, such as aluminum safety systems parts and high voltage parts, to the approved network—those who are technical-

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ly trained and we know are capable of repairing the vehicle,” explained MacDonald. Lucid’s repair methodology is developed in close partnership with the OEM’s crash testing program. After working with 11 different OEMs over his career, Hall’s philosophy is to bring the Engineering, Serviceability and Body Repair teams together to be as effective as possible.

The Lucid Air on display at Lucid Motors’ studio in Short Hills, NJ.

As a start-up company with limited resources and an aggressive schedule, Hall noted Lucid Motors doesn’t have an unlimited number of crash cars for testing. As a result, vehicles are crashed more than once after being rebuilt by the service teams. For example, a car that has been front crash-tested at 35 mph is rebuilt to do a side crash test. Through this experience, Hall said Lucid Motors has demonstrated the capabilities of rework. This allows the OEM to bring in the service team a lot earlier and offer cost efficiencies for the business. “We’re also a lot further ahead with repair procedures than we would normally be,” he said. In terms of training, Lucid plans to offer online education to deliver fundamental system knowledge requirements to shops. This includes approximately 10 days of structural repair training and 15 days of mechanical. The instructor-led courses will cover structural aluminum repair, cosmetic repair, visual damage assessment, high voltage systems, mechanical, diagnostics and ADAS. One of the biggest challenges for shops, according to MacDonald, is the mechanical side of the business. “There is no simple repair anymore,” he said. “The days of doing a quick spot repair on a front-end bumper or rear-end are gone now because you have to align the vehicle

and then calibrate it for ADAS.” As a result, Lucid is building measurement processes to determine how well vehicles are repaired. “With so much technology in vehicles, it’s of paramount importance that when accidents happen and we’re required to repair the vehicles, you have the right level of equipment and training in place to bring that car back to a pre-accident condition,” said MacDonald. “Safety is important for the lifecycle of the vehicle and it is for every OEM moving forward to meet the challenges we are going to face as we move into the ADAS world and safe driving,” added Hall. “For us, it’s about providing education and transparency… so insurers, repairers and customers all understand what we need to do to deliver the best possible service,” said MacDonald. “A safe and proper repair goes without saying.” Rivian Rivian representatives included Kelly Logan, global body repair program senior manager, and Dan Black, manager for service engineering in collision repair.

The 2022 Rivian R1.

Logan helped create Rivian’s Certified Collision Program with Frank Phillips, collision program manager, and now manages the program. “Having the opportunity to create an OEM collision repair program from scratch is a great honor,” he said. “We want a highly trained network that can repair our cars and that aligns to what SCRS represents.” Logan and Phillips devised two networks that fall under the umbrella of Rivian’s Certified Collision Program. The Rivian Certified Collision Center network focuses on passenger cars, the R1T electric truck and the R1S SUV. The Rivian Certified Fleet Center network includes commercial vehicles such as the 100,000 electric

6 APRIL 2022 AUTOBODY NEWS / autobodynews.com

delivery vans Rivian is building for Amazon. The program’s mission is: “Revolutionizing the collision repair customer experience with an efficient and highly trained collision repair network.” “It used to be easy to fix cars,” said Logan. That has changed with mixed materials and light-weighting in the auto industry, with efforts focused on removing mass and increasing efficiency to extend range and increase miles per gallon.

“Some of the equipment and joint accessibility does not exist in the aftermarket so we’re always developing new solutions that we can provide to repair the vehicle correctly and restore the strength of the vehicle to ultimately perform correctly the second time around.” With cameras and sensors being used in automobiles, Black said preand post-scans are required on every vehicle and calibration is paramount. “That’s the only way to restore our vehicles correctly,” he said. He recommends shops analyze

“It’s something you have to have training and tooling for to be able to repair vehicles properly,” he said. The Rivian team has been connecting with great collision centers over the last year. “We want everyone to know that just because you didn’t get chosen for the Rivian collision network today doesn’t mean it’s forever,” said Logan. “As our vehicle population grows, we are going to continue to need more highly-skilled collision centers.” Black heads the service engineering side of the business and works with technical specialists and service engineers to create collision repair procedures. They perform hands-on validation of the repair procedures, tooling and equipment through their R&D Workshop team at their flagship location in El Segundo, CA. As part of the repair procedures, Rivian will include information about different substrates used. The goal is to assist shops in understanding what can and cannot be executed to restore a car to its pre-accident state. “At the assembly plant, we can execute a variety of controlled vehicle construction processes with advanced equipment,” said Black.

the diagnostic systems and document the results before beginning repairs to determine the work required. “From my experience at a manufacturer that is developing advanced technology, Driver + systems (Rivian’s suite of advanced driver-assist features) are becoming more sensitive,” said Black. “As we move forward, frequencies are greater and the sensitivity of systems are higher so repair procedures are very critical to follow because you can easily introduce an issue into the vehicle without knowing it.” Logan said the Driver + system will be standard on all Rivians, and ADAS calibrations will be required. “When you look at collision repair and what it takes to repair a car properly today, the lines between service repair and collision repair are now blurred,” he said. “A collision center needs to know just as much as a service center.” To keep cycle times low and fix cars, Logan said it is necessary to have the correct tools, training and knowledge. “We’re just at the forefront of it,” he said. “It’s something that isn’t going to go away anytime soon.” Visit https://rde.scrs.com.

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Honda to Install Stationary Fuel Cell Power Station on California Campus Honda on March 14 announced plans to install a stationary fuel cell power station on its corporate campus in Torrance, CA, by early 2023. The station will serve as a proof of concept for the future commercialization of a power generation unit for use as a zero-emission backup power source for facilities such as data centers, which require reliable and clean auxiliary power generation to continue operations even in emergency situations. This new initiative will leverage Honda’s fuel cell technology expertise as part of the company’s global goal to achieve carbon neutrality for all products and corporate activities by 2050. Honda’s proof of concept fuel cell power station will use fuel cell components from Honda Clarity Fuel Cell vehicles in a flexible, four-quad parallel stationary fuel cell power generation system capable of generating up to 1152kWDC/1MW-AC from an inverter. A unique advantage of the four-quad design is the flexibility to change the layout of the four individual fuel cell units to suit the installa-

tion environment, accommodating a cuboid, L-shape, Z shape or other packaging requirements. The station will be connected to the data center on the American Honda campus in early 2023, providing a real-world power generation application to verify performance. This will enable Honda to advance its know-how in the power supply area, as well as supply chain development, grid connection access, construction specifications, AC/DC connection requirements and other critical areas. “We will leverage the expertise Honda has established in creating multiple generations of fuel cell systems for the development of a fuel cell power generation station,” said Mitsuru Kariya, senior vice president in charge of the R&D Business Unit of American Honda. “This project is an opportunity to further utilize our strengths in fuel cell technology to more quickly create, assess and advance a clean power generation system for potential commercial customers.” While Honda remains committed to developing fuel cell sys-

tems for passenger vehicles, the market for fuel cell systems to power larger trucks and transport ships, as well as stationary generation, is expanding rapidly in the U.S. and is expected to grow to more than $86.7 billion annually by 2030. Data centers in particular require high-quality and reliable power, where any disruption in power supply can lead to downtime or problems such as data corruption and damage to servers. Typical stationary backup generators rely on diesel fuel, which result in higher carbon emissions and local air pollutants. Backup power systems using hydrogen fuel cells offer a promising future for clean, yet reliable and high-quality power generation, especially when operating on so-called “green” hydrogen made from renewable sources, with water vapor as the only emission. Source: Honda

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Registration Open for YANG Conference The Young Auto Care Network Group (YANG), an under-40 community of the Auto Care Association, is now accepting registrations for its annual YANG Leadership Conference. The 2022 YANG Leadership Conference will take place May 20-21 at the Hyatt Regency Orlando in Orlando, FL. The YANG Leadership Conference is tailored to young professionals in the auto care industry to facilitate building connections with peers, learning from industry experts and coming together as one collective industry by sharing the best of ideas and solutions for today’s automotive aftermarket industry challenges. This in-person event provides unique and industry-focused programming opportunities to enhance leadership skills, knowledge and capabilities. Visit autocare.org to learn more about the 2022 YANG Leadership Conference and to register. Source: Auto Care Association

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Carvana Unveils Newest Car Vending Machine in Escondido, CA Carvana on March 9 launched its newest Car Vending Machine, located in Escondido, CA. The white brick and glass structure stands eight stories tall with a 27-vehicle capacity, offering car buyers in the area an entirely New Way To Buy A Car®. Customers can shop an inventory of more than 70,000 used cars for sale, secure auto financing or use the car loan calculator, purchase, trade in and schedule as-soon-asnext-day vehicle delivery in as little as five minutes. Customers can also sell their current vehicle to Carvana and receive a real offer just as quickly, without even purchasing a vehicle. Carvana customers can save valuable time by skipping the dealership and shopping online, and select a day and time convenient for them to pick up their vehicle at the Car Vending Machine. Upon arrival, customers will be greeted by a customer advocate and receive a commemorative, oversized Carvana coin to activate the automated vending process. Carvana customers get a front-row seat to watch their vehi-

cle descending through the brightly lit shore-inspired structure from the heart of the all-glass tower. Carvana has also upgraded the concept of the traditional test drive with a seven-day return policy. Car buyers get to live with the car for a full week to ensure the vehicle fits their needs and lifestyle. Customers can get to know their new ride backed by the peace of mind and knowledge that Carvana vehicles pass a rigorous, 150-point inspection, have no frame damage and have never been in a reported accident. Features, imperfections and updated information about open safety recalls are listed on every car’s vehicle description page. Customers can also sell their current vehicle to Carvana and receive a real offer in just minutes— even without purchasing a vehicle. Additionally, Carvana never charges hidden, bogus fees like “documentation fees,” which can often be added to the price of a vehicle at the last minute. “Southern California has always been an important region for Carvana, where we’ve maintained

10 APRIL 2022 AUTOBODY NEWS / autobodynews.com

an active presence since 2017. Now, to be returning in 2022 to expand our footprint with our third Car Vending Machine in California, and our 31st in the U.S., is an impressive reflection of how far we’ve come,” said Ernie Garcia, Carvana founder and CEO. “We look forward to driving San Diego area residents happy with all of the fun and excitement that comes with our Car Vending Machine experience.” The newest Car Vending Machine is the third of its kind in California, and the 31st in the U.S. Additional Car Vending Machines are located in Utah, Virginia, Nevada, Kentucky, Tennessee, Texas, Florida, Maryland, Arizona, Ohio, Pennsylvania, Indiana, Illinois, Missouri, North Carolina, Oklahoma, Michigan and Georgia. The Car Vending Machine is located at 559 N. Hale Ave. in Escondido. Location hours are 9 a.m. to 7 p.m. PT Monday through Saturday. Vehicle pick-up at any of Carvana’s Car Vending Machines is free for all Carvana customers. Source: Carvana

GM Names Global Purchasing Lead General Motors announced the appointment of Jeffrey Morrison as vice president of global purchasing and supply chain, effective April 1. Morrison replaces Shilpan Amin, who was recently appointed GM senior vice president and president, GM International, following the announcement of Steve Kiefer’s decision to retire after almost 40 years in the auto industry. In his current role, Morrison is responsible for GM’s global electrified vehicle hardware development, which includes overall electric vehicle propulsion calibration and driving performance. Morrison has more than 25 years of experience in the global automotive industry and has worked for GM since 2006. He has led global engineering, procurement and logistics organizations for GM in the U.S. and Germany. His previous assignments include executive roles in electrical systems and advanced technology, strategic planning, chassis systems and global logistics. Source: GM

GM, PG&E to Launch Pilot to Use EVs as Home Backup Power Sources Pacific Gas and Electric Company and General Motors on March 8 announced a breakthrough collaboration to pilot the use of GM electric vehicles as on-demand power sources for homes in PG&E’s service area. PG&E and GM will test vehicles with cutting-edge bidirectional charging technology that can help safely power the essential needs of a properly equipped home. EVs play a critical role in achieving California’s goals for reducing greenhouse gas emissions and already provide customers with many benefits. Bidirectional charging capabilities add even further value by improving electric resiliency and reliability. “We are really excited about this innovative collaboration with GM. Imagine a future where everyone is driving an electric vehicle— and where that EV serves as a backup power option at home and more broadly as a resource for the grid,” said PG&E Corporation CEO Patti Poppe. “Not only is this a huge advancement for electric reliability and climate resiliency, it’s yet anoth-

er advantage of clean-powered EVs, which are so important in our collective battle against climate change.” By the end of 2025, GM will have more than 1 million units of EV capacity in North America to respond to growing demand. The company’s Ultium Platform, a combined

The pilot will span multiple GM EVs with plans to open larger customer trials by the end of 2022

EV architecture and propulsion system, enables EVs at scale for every lifestyle and price point. “GM’s collaboration with PG&E further expands our electrification strategy, demonstrating our EVs as reliable mobile sources of power. Our teams are working to rapidly scale this pilot and bring

bidirectional charging technology to our customers,” said GM Chair and CEO Mary Barra. PG&E and GM aim to test the pilot’s first vehicle-to-home capable EV and charger by summer 2022. The pilot will include the use of bidirectional hardware coupled with software-defined communications protocols that will enable power to flow from a charged EV into a customer’s home, automatically coordinating between the EV, home and PG&E’s electric supply. The pilot will include multiple GM EVs. Following lab testing, PG&E and GM plan to test vehicle-to-home interconnection allowing a small subset of customers’ homes to safely receive power from the EV when power stops flowing from the electric grid. Through this field demonstration, PG&E and GM aim to develop a user-friendly vehicle-to-home customer experience for this new technology. Both teams are working quickly to scale the pilot with the goal of opening larger customer trials by the end of 2022. Source: GM

AirPro Diagnostics, 1Collision Partner AirPro Diagnostics is proud to announce it has been awarded strategic partner status with 1Collision. The AirPro tool and calibration devices meet rigorous vehicle manufacturer requirements by having OEM licensed software and multi brand diagnostic applications resident and directly connected to the vehicle. ORION, AirPro’s cloudbased diagnostic management system, is the hub by which all services are delivered within the company’s 10-Minute Response Pledge. AirPro Diagnostics is backed by a team of uniquely skilled, diagnostic brand specialists who provide reliable, efficient and accurate scanning, diagnostic and ADAS calibration solutions that meet the highest level of quality and safety standards. Call (904) 717-1711 to sign up or visit www.airprodiagnostics.com. Source: AirPro Diagnostics

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autobodynews.com / APRIL 2022 AUTOBODY NEWS 11

Broad Arrow Group Announces Its First Live Auction to Kick Off During Upcoming Monterey Car Week by John Puckett, Motorious

Monterey Car Week is one of the most anticipated weeks of the year for enthusiasts, and the perfect setting for Broad Arrow Group to host its first live auction. The much-anticipated Broad Arrow Auctions events are starting to roll out, with the first happening during the 2022 Monterey Car Week at the Monterey Jet Center. Alongside the annual Motorworks Revival event, the exclusive auction will be held in the care of the industry veterans at the Broad Arrow Group. This highly anticipated auction will feature around 80 extraordinary automobiles to represent some of the best the marketplace has to offer. In a recent press release from BAG, CEO Kenneth Ahn said, “We are thrilled to announce our inaugural live auction this August that will focus on offering highly curated and significant collector cars. Our goal is delivering unparalleled client service with emphasis on quality and experience.

“We want to provide a welcoming and enjoyable experience for our clients and attendees, whether as bidders or simply experiencing a collector car auction,” Ahn said. “We are excited to partner with Hagerty and their recently acquired Motorworks Revival to produce a world-class experience during Monterey Car Week. The Broad Arrow Auctions team is committed to bringing you a can’tmiss event.” Alongside the announcement of the inaugural live auction, the Broad Arrow Group also announced the addition of new key team members. The team is expanding to include senior car specialists Ramsey Potts and David Swig, as well as Director of Financial Services Nicholas Barton. This is all a part of the Broad Arrow Group’s initiative to elevate the various parts of the collector car market, from the sides of all parties involved.

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Toyota to Invest $27M in Long Beach Manufacturing Capabilities For 50 years, TABC has led the way for Toyota’s manufacturing operations in North America. Toyota Motor North America (TMNA) on March 16 announced a $27 million investment in the operation to support an increase in its production capabilities. “Toyota’s roots in California run deep,” said Chris Reynolds, executive vice president of corporate resources for TMNA. “This investment demonstrates our continued commitment to doing business in the Golden State, investing in our operations across the United States and building where we sell.” The investment will equip TABC with the first coil-fed laser blanking line for TMNA, expand blanking capability to include steel and aluminum on the same line and increase capacity to cut 5.6 million blanks annually. In addition, these added capabilities will enable TABC to better support Tacoma production at TMNA facilities in Baja, CA,

and Guanajuato, Mexico. “Today’s investment reflects our team’s pledge to produce high-quality products for Toyota vehicles assembled in North America,” said TABC President Jim Zehmer. “We look forward to continuing our critical role in Toyota’s continued growth.” In addition to the new technology and expanded capabilities, the investment will also support the transition of 25 TABC variable employees to permanent positions with Toyota. Founded in 1972, TABC is Toyota’s oldest plant in North America. It supports the stamping and welding of parts for Tacoma and past model service parts for multiple North American-produced Toyota vehicles. Currently, the facility employs more than 350 people and, with this announcement, represents a $485 million investment. Source: Toyota

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Part #71310

WHY PRO COLLISION MADE THE SWITCH

BUSINESS PROFILE

PRO COLLISION OF WEST MICHIGAN Grand Rapids, Michigan Nicole & Jeff Smith ~ Owners

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“One major advantage of the Envirobase system is the color match.”

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autobodynews.com / APRIL 2022 AUTOBODY NEWS 13

California Surpasses 1 Million Plug-In Electric Car Sales by Mark Kane, InsideEVs

California is officially the first U.S. state where cumulative sales of plug-in electric vehicles have exceeded 1 million.

The milestone was achieved in Q4 2021. According to Veloz’s stats and the California Energy Commission, the precise number as of the end of last year was 1,054,095—including a small number of hydrogen fuel cell

cars—compared to more than 2.4 million in the entire country combined. In fact, California reported plug-in car sales higher than the next 10 states combined, and seven times higher than the next closest state. This is a result of several factors, including how big the car market is, as well as how high the level of wealth and incentives are. In 2021 specifically, plug-in car sales in California increased to 250,279, which represents a 12.4% market share, compared to nearly 7.8% in 2020. Veloz noted that despite the impressive progress, and market share above the global average of 8.6% in 2021 (4.1% in 2020) according to the International Energy Agency’s data, the state of California is behind Europe’s average of more than 20%. The report says, in the U.S.,

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Rivian Hires COO

plug-in electric car sales exceeded 652,000, which gives California more than 38% share. The millionth vehicle happened to be a Volkswagen ID.4, delivered to a customer in Stockton, Michael Macias, who was visited by Gov. Gavin Newsom. California has set a goal to put 5 million zero-emission vehicles on the road by 2030 and switch to 100% zero-emission sales by 2035. Even if we include plug-in hybrids in the stats, it means 4 million must be purchased over the course of nine years—an average of 440,000 per year. According to the California Energy Commission’s data, the top models in 2021 were Teslas, although the numbers differ from the ones released by the California New Car Dealers Association. Top models (above 10,000 units): Tesla Model 3: 67,262 Tesla Model Y: 61,022 Toyota Prius Prime: 14,275 Chevrolet Bolt EV: 12,313 (plus 974 EUV)

Rivian Automotive, Inc. announced the hiring of Frank Klein as chief operations officer, effective June 1. Klein was most recently president of Austria-based automotive contract manufacturer Magna Steyr, a subsidiary of Canadian-based Magna International. He will be based in Normal, IL, and will report directly to Rivian CEO RJ Scaringe. Klein succeeds Rod Copes, who retired from the position last year. During his time at Magna Steyr, Klein oversaw the company’s shift to the electric mobility manufacturing space, including the production of the first electric vehicle made by a contract manufacturer. At Rivian, Klein will lead the buildout of robust and stable operations processes as well as scaling vehicle production across several new programs. He will reinforce Rivian’s ongoing effort to achieve greater vertical integration in logistics, manufacturing and operations. Source: Rivian

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Continued from Cover

Suspend Business GM no longer has any manufacturing plants in Russia, Svigos said. It has only a national sales company that sells to Russia and other Eastern European markets. It is based in Moscow and employs 67 people, Svigos said. The portfolio of vehicles sold come from North America and South Korea. GM is in contact with the team in Moscow to safeguard “our people and our business,” Svigos said. “At this stage, we’re in constant contact with them, multiple times a day and working through the ramifications,” Svigos told the Free Press on Feb. 25. GM put out a statement saying, “Our thoughts are with the people of Ukraine at this time. The loss of life is a tragedy and our overriding concern is for the safety of people in the region.” Morningstar Auto Analyst David Whiston said GM’s reasons for suspending its business in Russia is

“about war.” But with GM exiting Europe and Russia years ago, except for iconic vehicles, it’s probably a nonissue for the automaker’s stock. “Many firms want to cut ties with Russia given what’s happened, like BP is doing with its nearly 20% stake in a Russian oil firm,” Whiston said. “So GM probably wants to show its disapproval with Russia’s actions too.” Energy giant BP Plc is Russia’s biggest foreign investor. It said it was abandoning its 20% stake in state-controlled Rosneft at a cost of up to $25 billion. Detroit’s other automaker, Stellantis, did not immediately offer a comment on their plans for business in Russia. But Ford Motor Co. spokesman Ian Thibodeau said the company “will provide updates as warranted” on its plans for its operations in Russia. Ford has a 50% stake in three Russian plants, Reuters reported. Thibodeau previously told the Free Press Ford would monitor and manage any impacts on its operations, but was mostly concerned for

the safety of people in the region. On Feb. 28, Swedish automaker Volvo Cars was the first international carmaker to say it will suspend car shipments to the Russian market until further notice, Reuters reported. Daimler Truck also said it would freeze its business activities in Russia with immediate effect, including its cooperation with Russian truck maker Kamaz. Volkswagen in Russia temporarily suspended deliveries of cars to dealers until further notice on Feb. 28, Reuters reported. Mercedes-Benz Group was studying legal options to quickly divest its 15% stake in Kamaz, Reuters wrote, citing the Handelsblatt newspaper.

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Sherwin-Williams Donates to CIF The Collision Industry Foundation (CIF) is delighted to announce Sherwin-Williams will participate in the CIF Annual Donor Program, at the Urgent Care tier with a $5,000 pledge. The Annual Donor Program was designed to bring needed, recurring resources to CIF, so it can deliver on its mission to Answer the Call when those in the industry have been impacted by unforeseen catastrophic events. “As a longtime supporter of CIF, we are proud to participate in the 2022 Annual Donor Program,” said Rob Mowson, vice president of marketing, Automotive Finishes Division of Sherwin-Williams. “We understand that disasters are unpredictable and this donation allows us to give back to the collision industry in a meaningful and effective way.” Source: CIF

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Emissions Standards state in 1966 after the skies in Los Angeles became extremely polluted. For decades, the state had the authority to write its own rules, but this stopped in 2007, when the Bush administration removed this authority. It was reinstated under the Obama administration but then frozen once again under Trump. “It was a setback and a tremendous shock when the Trump administration decided to remove a previously existing waiver,” the former chair of the California Air Resources Board, Mary D. Nichols, said in a statement. “We’re glad to have it back.” California Gov. Gavin Newsom previously committed to

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phasing out the sale of combustion-powered vehicles by 2035 and the reinstatement of this waiver will help him achieve this. The Biden administration itself will also cap carbon emissions on cars and light trucks sold over the next four years while the EPA is then expected to craft rules for vehicles built after 2026. “It’s worth recognizing that the only reason the feds are where they are on greenhouse gas emission standards for cars is because California went there first,” said Cara Horowitz, co-executive director of the Emmett Institute on Climate Change and the Environment at the UCLA School of Law. “The importance of California’s authority shouldn’t be dismissed just because the feds have now caught up to California.”

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2 Long-Standing Members’ Representatives Appointed to CAWA Board of Directors Jeffrey Groves of O’Reilly Automotive Inc. and Nathan Fidler of Worldpac have been appointed to CAWA’s Board of Directors. “We are pleased to have these two member company representatives join our Board of Directors to participate in our discussions of current and future industry issues,” said Michael Rukov of RepWorks Marketing, chair of the Board of Directors. “We welcome them and look forward to their participation and contributions which will assist CAWA in achieving its goals as an effective automotive aftermarket industry organization.” Groves is the senior vice president of legal and risk management for O’Reilly Automotive, Inc. and has been with the company since 2004. His primary responsibilities as the company’s general counsel include oversight of the corporate legal function including inside and outside counsel, risk management and internal audit. Prior to O’Reilly, Groves was in private law practice in Springfield and Kansas City, MO. He is a

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Staffing Challenges It also provides a numerical index ranking of the highest-performing automotive brands sold in the U.S., based on the combined scores of five measures that comprise the vehicle owner service experience. These measures are (in order of importance): service quality (32%), service advisor (19%), vehicle pickup (19%), service facility (15%) and service initiation (15%). Following are key findings of the 2022 study: Customers trust dealer service departments: The redesigned study also measures factors relating to trust between a customer and the dealership. On a rating scale of 1 to 7 points, the most important trust attribute is, “I trust the dealership to perform complex repairs on my vehicle,” with an average rating of 6.16. However, the second-most important attribute, “Takes responsibility when a mistake is made and resolves it effectively,” has the lowest average rating (5.91).

Your vehicle is ready: The service department sending simple text messages to remind of upcoming appointment dates or to provide a status for in-process work are preferred by 42% of customers. Additionally, owners today gravitate toward other technology channels to communicate with the service department, including making appointments online (27%) and via mobile app (7%), and paying online (17%). “Dealers who meet customers on their preferred communication channels are gaining an advantage,” Sutton said. “Service departments need to jump on the technology train now or risk being left behind.” Seeing is believing: New to the redesigned study is a metric that measures satisfaction when the service department provides a recommended photo or video of repair work with the customer after a multi-point inspection and before needed work is approved. This additional communication feature is having a positive effect on business and trust, as well as on customer satisfaction. When customers receive a pho-

to or video communication regarding their needed maintenance work, they are three times more likely to have advisor-recommended work done. Additionally, on a seven-point rating scale, dealerships are building a higher level of trust with customers (.39 point higher) than are their counterparts who do not provide a photo or video. If you go to them, satisfaction will improve: New to the study in 2022 is a measurement of satisfaction among customers who select to have their vehicle serviced either by valet (when a dealership picks up the vehicle) or mobile (when the dealership sends a technician to the customer’s location). Overall customer satisfaction among owners using valet or mobile service is 866 compared to 847 among those who had an in-person dealership visit. Next frontier is battery electric vehicle (BEV) service experience: With BEV sales expected to increase in the coming years, dealers have a significant service quality satisfaction gap to close. Overall service satisfaction among BEV owners (784) is 68 points lower

than among owners of gas- or diesel-powered vehicles (852). Additionally, the average number of service visits a BEV owner makes in a year is 1.9 compared with 2.4 among owners of gas- and diesel-powered vehicles. “BEV service is the next frontier for dealerships,” Sutton said. “The automotive industry has to get ready now and get the service experience right with BEV owners or they risk losing them to aftermarket service providers. This includes fully understanding BEV customer pain points like range anxiety, unique maintenance requirements and support for related services such as availability of charging stations.” Study Rankings Lexus ranks highest in satisfaction with dealer service among premium brands with a score of 897. Cadillac (880) ranks second, followed by Porsche (879), Acura (871) and BMW (866). MINI ranks highest in satisfaction with dealer service among mass market brands for a second consecutive year, with a score of

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873. Buick (872) ranks second, followed by Mazda (856), Mitsubishi (854) and GMC (853). The 2022 U.S. Customer Service Index (CSI) Study is based on responses from 67,185 verified registered owners and lessees of 2019 to 2021 model-year vehicles. J.D. Power goes to great lengths to ensure that survey respondents are true owners of the brand they are representing. The study was fielded from July through December 2021. For more information about the U.S. Customer Service Index (CSI) Study, visit https://www.jdpower. com/business/automotive/us-customer-service-index-csi-study. Source: J.D. Power

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Washington State Legislature Passes 2030 Target for Phasing Out Sales of New Gasoline Vehicles The Washington legislature voted to set a target for ending the sales of gasoline-powered cars by 2030--the most aggressive goal in the U.S. and five years ahead of California’s 2035 target. The measure, passed as part of the $16.9 billion “Move Ahead Washington” transportation package, now heads to Gov. Jay Inslee’s desk for signature. Clean Cars 2030 will: Put Washington on the road to powering its vehicles with locally-produced electricity that is cleaner and cheaper than gasoline. Spur a comprehensive planning process for Washington to get ready for 100% vehicle electrification. Clarify for local governments, automakers, charging companies, utilities, investors, landlords and workplaces the direction of the state’s EV market. Incentivize private-sector investment in new EVs and charging stations. Increase opportunities for Washingtonians to save money on gasoline. Reduce the cost and uncertainty of

dependence on foreign sources of oil. Reduce carbon emissions and air pollution and the threat they pose to air, water and health. A coalition led by Coltura, a nonprofit focused on phasing out the use of gasoline, spearheaded the campaign that led to the passage of the measure. “With the passage of Clean Cars 2030, the era of gasoline-powered cars now has an end date in Washington,” said Matthew Metz, founder and co-executive director of Coltura. “Clean Cars 2030 sets Washington on a nation-leading path toward a fully-electric automotive future. We applaud Sen. Marko Liias and Rep. Jake Fey for their leadership on Move Ahead Washington as well as the many other legislators who made history with their votes.” “Passing Clean Cars 2030 will create a clear path forward for the future of the electric vehicle transition in our state,” said Liias. “This part of our Move Ahead Washington plan will create a timeline with the data, tools, and guidelines that every sector from governments to busi-

nesses can plan for with confidence. This is a monumental step towards reducing our carbon emissions in Washington, and I’m proud that our state is once again a leader in addressing the climate crisis.” “Today’s vote builds on our incredible track record here in Washington leading on big climate issues,” said Rep. Nicole Macri, who first introduced the measure in 2020. “Clean Cars 2030 puts Washington on the road to powering its vehicles with cheap, clean, renewable electricity produced in-state and reduces the threat that oil and gasoline pose to our air, water, health and economy.” Research commissioned by Coltura and conducted by Yale University, George Mason University and Climate Nexus found 55% of voters nationally support a full phaseout of gasoline cars starting in 2030. Bolstered by its success in Washington, Coltura is leading coalitions working to pass similar Clean Cars 2030 measures in other states. Recently, a Clean Cars 2030 bill was introduced in the Rhode Island legislature. Source: Coltura

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Sky-High CA Gas nia Energy Commission concluded “the primary cause of the residual price increase is simply that California’s retail gasoline outlets are charging higher prices than those in other states… The overall California increase in retail margins, above that experienced by the rest of the U.S., has resulted in California gasoline consumers paying an estimated additional $1.5 billion in 2018 and $11.6 billion over the last five years.” Governor Gavin Newsom seized upon the report to call for an investigation by the California attorney general into the practices. No results have been announced. “Gasoline prices in California are about a dollar and ten cents more per gallon than in the rest of America,” said Jamie Court, president of Consumer Watchdog. “With California taxes and environmental fees adding about 50 cents per gallon, Californians have long wondered where the extra

money they are paying per gallon goes, and with this legislation we will finally know. “California has been an ATM for oil refiners for too long, it’s time to pull the curtain back and find out how much California oil refiners are making off every gallon of gasoline they sell and take back the excessive profits.” Five oil refiners control 96% of the gasoline made in California: Chevron, Marathon, PBF Energy, Phillips 66 and Valero. They have the market power to sell gasoline to their branded retail outlets at prices that are 30 to 40 cents per gallon higher than the prices they charge the small, unbranded independent section. That’s why you can buy so much cheaper gas at Costco or United Oil. The refiners thereby reap higher profits from their contracts with retail gas stations of at least 30 to 40 cents per gallon, a phenomenon dubbed the “Golden State Gouge.” The practice of charging branded gas stations so much more than unbranded stations was first identified by Consumer Watchdog

Chevron, Iwatani to Build 30 Hydrogen Fueling Stations in California Chevron U.S.A. Inc., a subsidiary of Chevron Corporation, and Iwatani Corporation of America, a wholly owned subsidiary company of Iwatani Corporation, announced an agreement to co-develop and construct 30 hydrogen fueling sites in California by 2026. As part of the agreement, Chevron plans to fund construction of the sites, which are expected to be located at Chevron-branded retail locations across the state. The stations will initially fuel light-duty vehicles while retaining the flexibility to service heavy-duty vehicles over the long term. Iwatani will operate and maintain the hydrogen fueling sites and provide hydrogen supply and transportation logistics services. Chevron plans to supply a portion of the fueling sites with excess hydrogen production capacity at its Richmond Refinery and future hydrogen production from pilot projects in Northern California. “Chevron believes that hy-

drogen has the potential to assist in lowering the carbon emissions of the transportation sector and other hard-to-decarbonize industries,” said Andy Walz, president of Americas Fuels & Lubricants for Chevron. “We are excited to work with Iwatani to advance the entire hydrogen transportation value chain from production to consumer purchase in order to help our customers lower their lifecycle transportation carbon intensities.” “This extensive collaboration between Iwatani and Chevron demonstrates our shared vision and commitment to support the decarbonization of transportation,” said Joseph S. Cappello, chairman and CEO of Iwatani Corporation of America. “Together, Chevron and Iwatani will establish one of the most robust, vertically integrated supply and infrastructure ecosystems in California and is a model that can be replicated to other markets.” Source: Chevron

22 APRIL 2022 AUTOBODY NEWS / autobodynews.com

in the wake of the prolonged 2015 outage of the Exxon Torrance refinery as a way for refiners to continue to sustain the excessive profits the outage created. The issue was aired at the CEC’s Petroleum Market Advisory Committee and led to the CEC’s October 2019 report. California refiners profits are not reported on a consistent basis so the public and policymakers can understand how much the companies are profiting off California’s pain at the pump. SB 1322 requires every California oil refiner to report monthly—for each of its California refineries that manufactures gasoline—its Gross Refining Margin per barrel, the difference between the price of crude it buys and the cost of finished gasoline it sells, and its Net Refining Margin—the “crack spread” or Gross Refining Margin minus its operational and fixed costs. The reports would be posted on the California Energy Commission website. “While we strive for a California where the price of gas

doesn’t matter because our cars, trucks and buses are completely powered by renewable energy, in the meantime we cannot allow California oil refiners to profiteer off consumers,” said Jenn Engstrom, state director of the California Public Interest Research Group. “We need better transparency so we know to call out oil refiners if they needlessly raise prices for consumers.” Source: Consumer Watchdog

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WyoTech Student Receives Jessi Combs Foundation Scholarship After choosing to forego the traditional college experience to attend WyoTech, Kate Martin was awarded a scholarship from The Jessi Combs Foundation in recognition of her passion and dedication to blaze her own unique trail as a woman in the trade of her choice. Founded in 2019, the mission of The Jessi Combs Foundation is to educate, inspire and empower the next generation of trailblazing and stereotype-breaking women. The foundation’s mission aligns perfectly with the objective of Women’s History Month. The latter commemorates and encourages the study, observance and celebration of the critical role women play in American history. The Jessi Combs Foundation was formed in honor of the late Jessi Combs, a renowned racecar driver and female powerhouse in the trades who also happened to be a graduate of WyoTech. As an acclaimed racecar driver and fearless leader in the trades, Combs was a history maker herself. Now, Martin has the opportunity to write her own chapter in the history books, courtesy of The Jessi Combs Foundation and WyoTech. “We independently review every video application we receive. There are always a handful that stand out from the rest, and Kate Martin was one of them. Her passion and dedication to blazing her own unique trail as a woman in the trades was apparent,” said Dana Wilke, co-founder and board member of The Jessi Combs Foundation. “It is pioneers like Jessi, and now, the future generation of women like Kate and our family of JCF scholarship recipients, that show women they can excel in whatever career path they choose,” Wilke said. “These women are our heroes. We hope that by shining a spotlight on their hard work, grit and determination in the trades it will show others what’s possible. The sky’s the limit. The scholarship program is funded entirely by donations from individuals and organizations who believe in Jessi and everything she stood for.” After Martin bought her first truck in 2017, a 1976 Ford F100 she nicknamed “Rumble Bee” due to its

yellow exterior, she began working on it with her father to better understand how the vehicle worked. This evolved into a personal passion for Martin, who graduated from high school in 2019. After initially enrolling at Walla Walla University in Walla Walla, WA, for the 2019 to 2020 school year, she decided to rethink her focus and return to her passion for trucks after the COVID-19 pandemic shut down in-person classes. Martin left Walla Walla University and quickly got to work repairing and enhancing trucks. She purchased five trucks in varying conditions and used them to source parts to complete repairs for her personal collection. “I have motivation to learn, but it’s not the same as having a structured course laid out for you,” said Martin. “Working on my trucks, I wasn’t achieving what I thought I should be at the rate I expected. In need of a little more structure and becoming frustrated at the pace I could teach myself, my sister and her husband suggested that I should go back to school. They encouraged me to look into some tech schools and find out what it would take to go to them and what they offered. So I did, and now I am attending WyoTech.” Martin initially heard about WyoTech in Laramie, WY, through her cousin, who is enrolled in the diesel technician program. After conducting her own research into the automotive trade school, Martin realized she had found one of the only automotive, diesel and collision and refinishing tech schools that still was offering in-person classes with hands-on shop work. The school also did not require masks or impose other restrictions, which Martin found to be important. The primary reason for enrollment, Martin noted, was the community and family atmosphere that she felt as soon as she stepped on campus. “My time at WyoTech has been busy and fun. I’m learning more and more information every day, and applying it hands-on in the shop has helped me gain confidence and lose timidity through doing projects myself,” said Martin. “The instructors

are genuine and extremely knowledgeable. They care for your development in skills and have your interests at heart. I’m excited to not be calling parts with names ‘things’ anymore, as well as learning the processes for repairing vehicles, both from a technician standpoint and a restoration standpoint.” Despite her passion for trucks, industry data suggests Martin is, in many ways, an anomaly. Data from the U.S. Department of Labor shows there are few women entering the skilled labor workforce, with just 11.6% of people who completed apprenticeship programs in the 2020 fiscal year being female—that is 4,204 women compared to 32,191 men. Three years earlier in 2018, only 7.3% of the people who completed apprenticeships were women, according to a study by the Center for American Progress. By offering support in various forms—for example, The Jessi Combs Foundation—WyoTech actively encourages women to enter and succeed in the trades. Martin ac-

knowledged the vital role that trade schools can play in helping women see themselves thriving in a trade career. “I think that trade schools need to help educate women on the importance of a career in the trades. By no means does having a trade job mean you are less feminine or womanly,” said Martin. “There is a massive need for more people in the trades, regardless of gender. Just be strong in who you are, prove others’ opinions wrong, use your passion to influence others and pique curiosity through your excitement in what you do so that people are forced to ask you why you love what you do.” Martin is scheduled to graduate from WyoTech in June. Post-graduation, she plans on gaining experience in a restoration shop while simultaneously working on a couple of project trucks. She hopes to build her own classic truck restoration and modification shop specializing in building out Ford trucks from the 1960s to 1970s, with the potential to See WyoTech Student, Page 30

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Please contact these dealers for your Honda or Acura Genuine parts needs. HONDA CALIFORNIA

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Scott Robinson Honda

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Torrance

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Selma Honda

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Montclair

Dept. Hours: M-F 7-6; Sat 8-5 johnny@hinshaws.com

NEVADA

Dept. Hours: M-F 8-6; Sat 8-5 mike.ohare@acuraoffremont.com Pleasanton

Fife

Henderson

Dept. Hours: M-F 7-6; Sat 8-4 jmoore@findlayauto.com

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autobodynews.com / APRIL 2022 AUTOBODY NEWS 27

Industry Insight with John Yoswick

—John Yoswick is a freelance writer based in Portland, Oregon who has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.

‘Who Pays for What?’ Survey Looks at Billing Practices Related to EVs, Accessing OEM Info

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As new automaker electric vehicle charging was asked for the first time models—or pledges of new EVs on as part of the “Who Pays for What?” the horizon—get announced almost survey in the fall of 2021. with Ed Attanasio weekly, a recent industry survey “I expect to see the percentage found three out of four auto body billing and being paid for this to shops nationally have never includ- grow in the future as electric vehied a fee on their estimates or invoic- cles become increasingly common,” es for recharging an electric vehicle. said Mike Anderson of Collision Advice, who co-produces the surwith Ed Attanasio veys with CRASH Network. None of the three major estimating systems provide a standard calculation for electric vehicle recharge, so the only way to be reimbursed for it is to include a line-item charge. Among those that have billed Audatex says, “We do not inwith Ed Attanasio for vehicle recharging, 31% say they clude any operation, labor alloware reimbursed “always” or “most of ance or costs regarding charging the time” by the eight largest insur- hybrid or electric vehicles.” The ers, though about half say the large company that produces the CCC dainsurers “never” pay for recharging. tabase acknowledges, “Charging of The question related to billwith Ed Attanasio the HV/EV vehicles is not included ing and payment practices for EV in MOTOR estimated work times.”

Mitchell similarly says, “Charging the high voltage system has not been accounted for in any labor operation.”

ing.” Another factor shops will need to consider is how to determine a fee for the electricity consumed by the

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A “Who Pays for What?” survey last fall found about 20% of shops (up from 15% a year earlier) are paid regularly when billing for labor required to conduct OEM repair procedure research

Anderson also pointed out, “Another labor operation that may be needed is driving a vehicle sufficiently to reduce the battery charge prior to painting given that some OEMs say the battery cannot be above a 20% charge during refinish-

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recharge. “There are several companies that sell charging stations that have the ability to produce a receipt similar to a gas pump,” Anderson noted. The survey was one of four “Who Pays for What?” surveys con-

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ducted each year. The latest one, focused on not-included body labor operations, is being conducted throughout April. Shops can visit https://www.crash network.com/collisionadvice to take the survey.

tion. But as of last fall, the majority of shops reported they have at least sometimes passed those fees along on their estimates or invoices. Only 42% of shops said they have never sought to be reimbursed for these fees, and nearly one in four

survey found shops are most likely to report having subscribed to the OEM information from high-volume automakers like Nissan, Toyota, Honda, GM and Ford; for each of those OEM information services, more than 60% of shops said they have subscribed. Interestingly, the survey found some differences among types of shops as to how regularly they say

OEM procedures at the time they write an estimate compared to single-location facilities, franchise locations or even dealer-owned shops. The survey found 79% of MSO facilities responding to the survey said they research OEM procedures on “most” or “all” jobs. That compares to 60% of independents, 54% of franchise locations and just 40% of dealer-owned facilities.

“Who Pays for What?” surveys have found 42% of shops say they have never charged for OEM information subscription fees, but that’s down from 57% in 2019

Last fall’s survey also found the cost to access OEM repair information is one for which more shops are billing and getting reimbursed. The surveys since 2019 have asked specifically about the OEM subscription fees themselves, aside from the labor time shops spent actually researching the OEM procedures. In 2019, the majority of shops (57%) said they had never sought to be reimbursed for any charges they incur to access OEM repair informa-

(23%) said they always, or almost always, include a subscription fee charge. “Most shops are incurring fees for OEM repair information, so it makes sense for them to pass along those charges,” Anderson said. “This is not overhead. A shop would not be paying to access OEM procedures for Nissan, for example, if the shop did not have a Nissan vehicle in the shop that needed to be repaired.” Perhaps not surprisingly, the

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Mike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

From the Desk of Mike Anderson with Mike Anderson

Destructive Weld Testing a Crucial Step You Should Be Paid to Perform One of the few discouraging statistics for me from the “Who Pays for What?” surveys we’ve been conducting since 2015 involves destructive testing of welds. Last year, more than 40% of collision repair shops acknowledged they had never sought to be paid for the labor to create test welds and perform destructive testing on them prior to welding on a vehicle to ensure the welder was set-up properly. Let me be clear: I’m less concerned with whether shops are being paid for this work, though I believe they should be, and I hope this article will help you negotiate to get paid for it. What I’m really discouraged and concerned about is that I believe many technicians and shops are skipping this absolutely essential step in the repair process. Ladies and gentlemen, unless you perform destructive testing of welds prior to any welding on a vehicle, you cannot know whether the welds you are doing on the vehicle are proper and will perform as necessary. It would be like an automaker not doing vehicle crash testing before selling a new model of vehicle. It’s a serious liability for your business. If you don’t do this—every time—you run the risk of someone who is in another accident in a vehicle you repaired being seriously injured or even killed because of a

faulty weld. I cannot emphasize this enough: We have a moral and ethical responsibility to make sure our technicians are doing this. It’s not about whether you get paid for it. It’s the right thing

Mike Anderson says shops failing to follow OEM procedures for destructive weld testing would be like an automaker failing to crashtest a new model of vehicle

to do. If we don’t do it, somebody could get hurt. A real-world example of the importance of destructive weld testing came up during an online meeting. At Collision Advice, we facilitate 20 Groups called The Spartans, which includes virtual estimating training sessions once a month. During one of these recent discussions, member Dean Massimini of Autotech Collision Service---one of the most committed shops that I know of in terms of following OEM repair procedures---shared with our members that they make sure their technicians are performing and documenting weld testing every time it

Continued from Page 24

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is needed. He told us they recently were performing a destructive test weld that failed. “We had a malfunction on our welder that we would not have found if we weren’t doing destructive tests,” Massimini said. This is what every shop should be doing. Another recent cautionary example: I was onsite at another shop in South Carolina, and one of the technicians told me how they had been having issues with a welder, and another industry consultant told them to use a different wire. Fortunately, I knew someone at the manufacturer of the vehicle involved. His first question: Has the shop had the software update done on their welder? Sure enough, the welder had not had the most recent update. My friends, performing destructive test welds is not a once-in-

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a-while labor operation. It must be done on every single vehicle. Recently I had the opportunity to speak with some OEMs considering providing weld coupons with replacement panels. That would be huge. But again, shops must know how to perform this destructive test, and the OEM procedures spell it out for us. I only know of two OEMs that don’t have this in their procedures, and they defer to I-CAR, which provides information on how to perform this test. Roughly 30% of shops across the industry tell us in our “Who Pays” surveys that they are being paid all or most of the time for destructive weld testing when it is necessary and they are doing it. In my next column, I’ll discuss how you, once you ensure your technicians are doing this important step, can join those getting paid for it.

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GUNIWHEEL™ Makes the Collision Repair World Go Round One Wheel at a Time by Ed Attanasio

An auto body shop manager in San Francisco, CA, told me he spends more time moving cars than fixing them. With limited space on the shop floor and literally zero parking in the lot, staging vehicles is a full-time job for an apprentice whose title is “porter.” He wants to train to be a technician, but in the end he’s nothing more than a valet. Fixing cars back to their pre-accident condition is tough enough and, in many cases, moving vehicles safely around the shop is a separate job all on its own.

Director of Marketing Mike Dunlap has seen the market for GUNIWHEEL™ explode. Here he is with Ghetto Bob from Count’s Kustoms and the TV show, “Counting Cars.”

With a mission to safely mount and move vehicles with its universal bolt pattern shop wheels, GUNIWHEEL™ is popular with body shops, car restoration companies, towing companies, wheel repair companies and car dealerships. Its universal four- or five-bolt pattern designs for cars and light SUVs are made of thicker steel for more durability needed in heavy-use shop environments. Easy to mount and safe to install on all hub locations, their skinny compact design frees up work space around the hub, stacks up neatly on racks and stands and eliminates the need for multiple spares laying around. Drivable up to 5 mph, GUNIWHEEL™ rolls easily over hoses, grates, humps and ramps. It can also be used in the paint booth to avoid overspray on expensive wheels and tires. It comes in three sizes based on the vehicle’s bolt pattern and the size of the center bore: the GUNIWHEEL™ 45S, 56 and 80.

Made from polyurethane injection molding, the solid black tire on every GUNIWHEEL™ won’t go flat and features a unique safety feature to prevent over speeding. Evenly-spaced ribs are molded across the width of the tire and will begin to vibrate once speeds reach the speed limit rating of 5 mph. The carbon steel rim has a durable design and is painted orange for quick and easy identification. Each wheel weighs just 34 pounds. Director of Marketing Mike Dunlap has seen the market for GUNIWHEEL™ explode and has been integral to the company’s success. The first big distribution agreement it signed was with LKQ/ Keystone, and shortly thereafter, car rebuilders and many top names in the industry started lining up to try GUNIWHEEL™. “We were at SEMA setting up a small booth for their Ignited event in [2019], and we ran into some of Chip Foose’s builders,” Dunlap said. “They saw the GUNIWHEEL™ and said ‘we love it,’ and two weeks later Chip called us. When a major player like Foose starts recommending a product, people listen, and that’s how we found a whole new group of people who became believers.” Alex Rodriguez owns Dynamic Collision, a mini-MSO with three shops in New York, New Jersey and Florida. He has been using GUNIWHEEL™ products for the past three years and has been an enthusiastic brand ambassador for the company since the first day he tried one. He owns a total of 60 GUNIWHEEL™ products of all different sizes to accommodate every vehicle that comes through his doors. “When I find products that provide solutions for my business, I am never afraid to recommend them and that’s why we often post photos and reviews about GUNIWHEEL™,” Rodriguez said. “Our shops are busy all the time, so we can’t afford to stop or slow down our production. We need to keep the vehicles driveable and moving through the body repair process. They make us more efficient and we’re able to get rid of multiple spare tire racks or digging through the customers’ trunk for spares. Our insurance partners are

32 APRIL 2022 AUTOBODY NEWS / autobodynews.com

always looking at our cycle time, so efficiency is paramount and GUNIWHEEL™ helps us to keep the ball rolling without stopping or waiting.”

to’s indirectly led to the invention of the GUNIWHEEL™, Dunlap said. “We had a high-end body shop in Arizona that we were repairing wheels for and one particular Bentley gave us some trouble. We were having difficulty matching the color on the wheels, so the Bentley sat in the shop as we went back and forth,” he said. “They told us they needed the wheel back so they could finish the repair and get the vehicle out of the shop. So, Sergio thought of a solution, and that’s the genesis of GUNIBody shops use GUNIWHEEL™ to avoid starts and stops WHEEL™.” and keep their production rolling uninterrupted When he came up with Great inventions often start the initial design, Rovito was going as simple solutions for potentially to name it the Uniwheel, but to make complex problems. In 2018, the in- it more unique and personalized, ventor, GUNIWHEEL™ President Rovito added the “G” in honor of and CEO Sergio Rovito, had a com- his daughter, Gabriella. Many peopany that repaired and reconditioned ple call them “Gunis” and the comwheels for body shops and car deal- pany’s motto is “Get your Guni on!” erships. The true genius behind the See GUNIWHEEL™, Page 38 One particular customer of Rovi-

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Day Job/Night Job

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

with Ed Attanasio

Painter/Technical Director Creates Amazing Art, Island-Style I have been telling people for deca- ning. des that car refinishers are truly arHe joined the company as its tists, and every time I see a beautiful technical director back in 2012, Gary Wickert car at SEMA orwith on YouTube or so- where he helps collision repairers cial media, it reinforces my beliefs. with things such as product inventoGreat painters continually refi- ry control, technical support, KPIs, ne their skills and techniques, and work in progress (WIP) and training many of them display their creati- focused on OEM procedures. vity and passion through other meIsland Concepts recently estadiums that often shine brighter than blished a training room as well as painting vehicles. a storage area to house the products with Stacey Phillips In this story, a talented car pain- they provide to collision repair faciter created a side business that car- lities. In addition, there is a separate ves and paints tiki statues, as well area where the company has plans as masks, furniture and skateboard to set up a spray booth and/or prep decks, just to name a few. station for hands-on training. Painter and Technical Director In the past, much of the instStacey Phillips Todd Stogdell, with 52, entered the colruction on the island was conducted lision repair industry three decades by Honolulu Community College as ago, when he was hired at an auto part of its auto body repair and painting program. However, the program closed in the summer of 2021 due to a lack of enrollment because of the pandemic and travel restrictions in with Stacey Phillips Hawaii. With the addition of the new training center, Stogdell said Hawaiian technicians won’t have to necessarily go to the mainland to learn new skills anymore. with Stacey Phillips “Our new facility will enable us to hold classes and offer hands-on skills training,” Stogdell said. “Two years ago, I traveled to New York to be certified as an I-CAR instructor in Fusor’s product line, teaching metal panel bonding, structural adwith Stacey Phillips hesives, seam sealing, plastic repair, fiberglass and composite repairs, so Painter and Technical Director Todd Stogdell we can feature I-CAR classes now, poses with one of his tikis and several of which is great.” his skateboard decks, displayed at Island To get started in the world of Concepts, a paint jobber with a training center tiki figures, Stogdell put out a call in Oahu, HI for tikis on Craigslist and through with Victoria Antonelli body shop in California as a helper. the Hawaiian grapevine, and got luWithin 10 years, he had moved up cky with a few beauties almost imthe ladder to become a production mediately. “I’ve always liked tikis and inimanager, and then decided to relocate to Hawaii. tially I got existing ones to paint and Today, Stogdell works for Is- recondition,” he said. “I am always with Victoria Antonelli land Concepts, a paint jobber in looking for ones that are a little weOahu that is the exclusive paint dis- athered. I could see early on I can tributor for AkzoNobel in Hawaii. get really creative with these and The company serves many of the use my painting skills to make them 200-plus shops on the island, with look awesome. In some cases, I even product support and ongoing trai- surprise myself when I see the finis-

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hed product.” As his interest in tikis grew, Stogdell yearned to learn more about the process and reached out to some of the finest carvers on Oahu.

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Stogdell uses his painting skills to make each of his tiki statues vibrant and highly unique

“I met Tonu and Soni at Ohana Island Creations and we have become friends,” he said. “They wanted me to paint a large wooden sailfish

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for them and of course, I said yes. When it was finished, they wanted to pay me and I said just teach me how to carve and that will be my payment.” The history of tiki culture dates back to ancient Polynesia. Such carvings were first discovered in Polynesia, and tiki carvings are said to represent a Polynesian god. They’re an integral part of South Pacific mythology, culture and history. Tiki statues were carved to represent the image of four gods as an embodiment of each of their mana, or power. With well-formed tikis in their possession, people could attain protection from harm, strengthen their power in times of war and be blessed with successful crops. Kane is the god of sunlight and natural life; Ku is the god of war; Lono is the god of peace, winds, See Island-Style, Page 38

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Examples Demonstrate Problems with Collision Techs Making Repair ‘Presumptions’

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As A presentation at the Collision way to get the adhesive in there.” Industry Conference (CIC) earlier Jason Bartanen of Collision this year included a number of ex- Hub pointed to something simiwith Ed Attanasio amples of vehicle repairs that could lar with the lower outer rail on the easily be done incorrectly if a tech- Chevrolet Bolt. nician makes presumptions about “It’s attached [at the factory] with the process based on past experience spot welds and MIG-brazed joints, rather than carefully following the essentially,” Bartanen said. “But OEM procedures. when you do the replacement proceScott VanHulle, manager of with Ed Attanasio dure, there’s adhesive, spot-welding, I-CAR’s Repairability Technical weld-bonding, rivets, rivet-bonding, Support and OEM Technical Rela- plug welds and MIG-brazing. Seven tions, cited a Silverado box side in- different attachment methods on that stalled at the factory with 10 welds. one part that came from the factory “In the repair, you’re only with two attachment methods. So putting seven in,” VanHulle said. making an assumption that you know “Where those three extra welds were, what you’re doing because you’ve with Ed Attanasio they want you to put crash-toughened been doing it for a long time is a very adhesive in there. If you were to get dangerous assumption to make.” to this point and only then realize VanHulle also shared slides reyou need to have crash-toughened lated to a sectioning procedures for a adhesive, you’re going to have to re- front lower rail on a Ford Explorer. move that part that youEd already have One slide of the procedure he shared with Attanasio partially installed because there’s no calls for MIG welding.

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But in addition, he said, depending on which of two zones is being repaired, “you actually have to make these panels out of the service part that you have to rivet bond over the top of the area you just welded. So when you’re doing the repair planning, if you just quickly go through that procedure, you might think, ‘Oh we just need to weld it.’ Well, no, you have to make these parts. You have to do the rivets. So if you’re not truly understanding the procedure, and have those rivets in-stock, there’s no way the technician is going to know what to do, and he’s going to make a mistake or only do part of it.” VanHulle said another example of the increased use of adhesives by automakers can be seen in I-CAR’s free 51-minute “Repairers Realm” video on the roof replacement procedure for the 2022 Honda Civic. “The procedure is interesting,

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but if you don’t do the proper planning, and have the proper pieces in place, there’s no way you’re going to put that roof on correctly, especially if you’re assuming it was like the last Honda you did,” VanHulle said. “And this is not just happening with one automaker. All of them are having adhesives show up pretty much everywhere.” The presentation at CIC was similar to a message from American Honda last fall about making repair presumption. Scott Kaboos, assistant manager of collision repair training and technology for American Honda, said students at Honda’s hands-on training facility in Illinois are often surprised the ADAS cameras on one model year Accord will require different targets and processes than those on another. “Even within Honda and Acura, See Repair ‘Presumptions’, Page 36

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Industry Insight with John Yoswick

Collision Repair Shops Should Check Policies Related to Drugs/Alcohol, Animals in Workplace

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California-based employment law “The ADA does not recognize attorney Corey King discussed a emotional support, comfort, comvariety of topics during the Col- panionship or guarding as a recogwith Ed Attanasio lision Industry Conference (CIC) nized task,” King said. “So your held earlier this year: company drug emotional support animal isn’t proand alcohol policies, stocking up on tected under the ADA. This applies COVID tests and “service animals” even if that person brings you a docin the workplace. tor’s note that says [they] need this As more states legalize marijua- emotional support animal.” na, King said, use of Ed cannabis and If asked about bringing an aniwith Attanasio related products grows. It’s a good mal to work, the ADA requires emreminder, he said, for businesses to ployers to “engage in an interactive ensure their drug and alcohol policy process… and provide reasonable does not include the phrase “under accommodations that will allow disthe influence.” If it does, King said, abled employees to perform the es“that policy is completely untenable sential functions of their job,” King and, I would argue, completely un- said. with Ed Attanasio enforceable.” Ask what kind of animal it is, In a state where the alcohol he said. If the employee’s disability DUI limit is .08, King said, “Do is obvious, the inquiry is over and you really want somebody jumping the dog or horse must be allowed. behind the wheel of that car to test If it’s not obvious, ask if the animal drive it when they blow a is required because of a disability— withwould Ed Attanasio .07? They’re not in violation of the but do not ask for documentation of law or your policy because they’re the disability. If it is, ask what tasks not under the influence by the legal the animal is trained to perform; do standard for alcohol.” not ask for documentation of trainKing also said more employ- ing nor for a demonstration of the ers are getting employee requests animal’s ability. to bring a “service to Phillips the Common tasks include guidwithanimal” Stacey work place. In order to qualify as a ing the visually impaired, pulling “service animal” under the federal a wheelchair, alerting people who Americans with Disabilities Act, it are deaf, calming individuals with has to be a dog or, oddly, a minia- PTSD during anxiety attacks, alertture horse individually trained to ing and protecting a person having perform tasks for a person with a a seizure or reminding a person with with Stacey Phillips disability. mental illness to take prescribed

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meds. If all those requirements are met, the animal must be allowed unless it becomes disruptive or a danger. “Now, if someone tries to make an issue of this with you, don’t go this alone,” King said. “Get hold of me, of someone you trust, who knows this stuff, to help you navigate through.” As COVID-related restrictions continue to be dropped around the country, King still suggested businesses encourage their employees to order the at-home rapid COVID tests being offered for free by the federal government. “Check your politics at the door: I guarantee you your state law says something about whether an employee can come back into your workplace after being exposed or testing positive,” King said. “I would almost guarantee you that it’s

Media and Publicity for Shops

going to have a requirement that, before they return, they provide you with a negative test. You want to have those tests around.” King said his daughter had COVID early this year, putting the whole family in quarantine. “The four of us could not go back to school or work without having negative COVID tests, and finding a testing facility is a challenge,” particularly if you want immediate results and don’t want to stand in line with people who think they have COVID,” King said. “You and your employees are [likely] going to have to prove at times they have a negative test in many circumstances. Encourage your employees to get those free tests, and be judicious about when they use them. Those are gold. Save them. They are literally going to set you free and allow you to re-enter the world.”

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Continued from Page 35

certain target and to put the camera with Stacey Phillips Repair ‘Presumptions’ into calibration mode. “He did that, and fried the camwe have so many different systems, era,” Kaboos said, acknowledging so many different calibrations,” Ka- he had to look up the reason why. boos said. “There is no one standard “It turned out it was a dynamic-only way [across models] even within our camera. So it allowed it to go into own company.” with Stacey Phillips [calibration mode], but then it went It highlights the need to always into a spiral loop, and would never check the automaker’s repair pro- come out of that function because it cedures for each particular vehicle. wasn’t designed to do a static caliKaboos said a student in one of his bration. He ended up having to buy classes last fall told him he’d used an $800 camera and get it dynamian aftermarket scan tool on a 2017 cally calibrated [to get the vehicle] Honda Odyssey, and followed that back to the customer.”

My SEMA

Shop Strategies with Victoria Antonelli

36 APRIL 2022 AUTOBODY NEWS / autobodynews.com

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GUNIWHEEL™ product is a universal vehicle bolt pattern Rovito conceptualized and then patented. The company’s road to success has been random and wonderful, Dunlap said, with a string of amazing victories along the way. “We have been nominated for the SEMA New Product Awards every year, and we have always been a bridesmaid,” he said. “But, just to be associated with SEMA has given us a ton of credibility. Then, Kristen Felder at Collision Hub did a video about us as part of her ‘Cool Tools’ series, and that was huge.” Some of the country’s top vehicle restorers praise GUNIWHEEL™. Chip Foose called them “Great rollers for around the shop!” Dave Kindig said, “GUNIWHEEL™ is awesome for us! Perfect for moving our many projects around the shop.” Ryan Evans from Count’s Kustoms

said, “These are a staple in our shop.” Goolsby Customs said, “GUNIWHEEL™ is the perfect option for transporting or just to move things around the shop.” Every year, GUNIWHEEL™ comes up with new products for new applications, with each one gaining industry acceptance and garnering five-star reviews. One of these is the GUNIHUB™ 45, a universal rotating hub used when brakes are disengaged or when a car is stuck in the parked gear. “This product is perfect for cars like Teslas and other electric cars where if the battery is dead, the wheels won’t rotate,” Dunlap said. Another product GUNIWHEEL™ will be releasing in mid2022 is the new GuniSpare, designed for cars without spare tires. It’s a universal emergency spare wheel that will come with one year of roadside assistance and all the accessories needed to change the spare, including a safety vest and a hydraulic jack.

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‘Who Pays for What?’ said they “never” did the research. However, 4% of dealer and franchise locations admitted to never researching procedures at the time they write the estimate, and 2% of independents said the same. “The only way to write a complete and accurate estimate is to know what procedures will be required to repair that vehicle,” Anderson said. “I do like to see that, compared to five or six years ago, many more shops are making use of the OEM websites directly. I know they all have their own system for locating the right information, but many automakers offer online or

in-person training classes on how to efficiently navigate their websites.” Last fall’s survey showed a continued increase in the percentage of shops regularly performing vehicle scans. In 2019, according to the “Who Pays for What?” surveys, about 88% of shops said they performed a post-repair scan on all or most vehicles they repaired. In 2021, that figure rose to 93%. The percentage of shops that said they performed pre-repair scans was also higher, improving to 85% in 2021 from 78% in 2019. “It appears we’re trending in the right direction, but still not fast enough,” Anderson said, noting he believes 100% of repairs should be completed with both a pre- and post-repair scan.

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Continued from Page 34

Island-Style rain, sports and fertility; Kanaloa is the god of the ocean. Stogdell appreciates their role on the islands and loves finding out as much as he can about the history behind them and their cultural significance. “Tikis are special here and people look at them as their protectors,” he said. “I love the tradition and the heritage behind every tiki and enjoy the stories behind them. I have quite a collection now and feel connected to them in many ways.” Once Tonu at Ohana Island Creations showed Stogdell how to carve a tiki, he was on his way and excited to create his own from scratch. “Tonu is a fourth-generation wood carver and is a teaching artist of fine art at BYU-Hawaii, so I couldn’t have had a better teacher,”Stogdell said. “The first thing I do when I get a piece of wood is use the chainsaw to do the basic shaping and create a rough version. Then I use a chisel and smaller knives to do

the fine work, followed by sanding. And then finally I paint them and hit them with the clearcoat.” Stogdell is now using monkeypod wood for many of his creations and is enamored with the results. “Carvers want to use Albesia wood or palm, but I really like monkeypod wood,” he said. “You can find monkeypod everywhere here and it’s perfect for tikis. It’s dark inside and lighter on the outside, so if you can integrate that into the design, it gives the piece more depth and definition.” Creating a buzz and garnering great reviews for his tikis and other items, Stogdell has enjoyed every step of his journey and is always looking for more challenges. “When people say nice things on Instagram (@island_kustom_ concepts) about my tikis, it’s so satisfying,” he said. “Doing the pieces is fun and the accolades are really fulfilling.”

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Ford Autonomously Operating 3D Printers to Increase Efficiency, Reduce Cost At Ford’s Advanced Manufacturing Center, Javier is tasked with operating the 3D printers completely on his own. He is always on time, very precise in his movements, and he works most of the day—taking only a short break to charge up. This innovative robot on wheels from supplier KUKA, called Javier by Ford’s additive manufacturing operators, is integral to the company’s development of an industry-first process to operate 3D Carbon printers with an autonomous mobile robot rather than a fixed, stationary unit. “This new process has the ability to change the way we use robotics in our manufacturing facilities,” said Jason Ryska, director, global manufacturing technology development. “Not only does it enable Ford to scale its 3D printer operations, it extends into other aspects of our manufacturing processes—this technology will allow us to simplify equipment and be even more flexible on the assembly line.” Ford has achieved great accuracy with Javier, using his feedback to significantly reduce margins of error. In addition to 3D printers, the

method can be applied to a vast array of robots already working at the company to increase efficiency and reduce cost.

uct will be finished, then the robot lets the printer know the robot has arrived and is ready for pick-up. This innovative communication is what

“Not only does it enable Ford to scale its 3D printer operations, it extends into other aspects of our manufacturing processes—this technology will allow us to simplify equipment and be even more flexible on the assembly line.” — Jason Ryska In its drive to innovate, Ford has filed several patents related to the overall process, communication interfaces and precise positioning of the robot, which does not require use of a camera vision system to “see.” Typically, different pieces of equipment from various suppliers are unable to interact because they do not run the same communication interface. Ford developed an application interface program that allows different pieces of equipment to “speak the same language,” and send constant feedback to each other. For example, the Carbon 3D printer tells the KUKA autonomous mobile robot when the printed prod-

makes the whole process possible. Javier enables Ford to operate its 3D printers all night long, even after employees have left for the day. Not only does this increase throughput, it reduces the cost of custom-printed products. Ford has used the printer to make low-volume, custom parts, such as a brake line bracket for the Performance Package-equipped Mustang Shelby® GT500. While the process itself is autonomous, Ford operators are responsible for uploading 3D designs to the printer and maintaining the machinery, and for engineering new ways to use the technology. Source: Ford

SEMA Announces VP of Marketing The Specialty Equipment Market Association (SEMA) has announced RJ de Vera as its vice president of marketing. De Vera comes to SEMA after 12 years at 3M, a Fortune 100 company, including the last seven as global leader of digital marketing and public relations for the Meguiar’s Car Care brand. He will be developing and implementing a modernized multi-channel marketing strategy for SEMA with a digital-first focus to expand brand awareness and build customer affinity for SEMA and its members. Prior to 3M/Meguiar’s, de Vera worked with OEMs including Honda, Lexus, Mitsubishi, Mazda and Scion to build corporate image vehicles. He also helped American Racing, Veilside Japan and Vorsteiner design and market aftermarket parts and accessories, while also consulting on automotive-related marketing initiatives with numerous brands, including Pepsi Co., Valvoline, Boost Mobile, Michelin/ BF Goodrich and Microsoft/XBOX. Source: SEMA

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EV Manufacturer Mullen Announces Progress on Solid-State Polymer Battery Pack Development Mullen Automotive, Inc., an emerging electric vehicle manufacturer, announced an update on its next-generation solid-state polymer battery technology, which is a significant advancement over today’s current lithium-Ion batteries. Mullen’s testing of solid-state polymer cells reveals the potential for a 150-kilowatt-hour battery pack that delivers more than 600 miles of range and highlights an 18-minute DC fast charge which can yield more than 300 miles of range. Mullen is working towards using solid-state polymer battery packs in its second generation Mullen FIVE EV Crossovers, with in-vehicle prototype testing set for 2025. Mullen’s first-generation FIVE EV Crossover, due in late 2024, is planned to launch with traditional lithium-ion cell chemistry. Mullen is also conducting extensive research and development into other advanced battery technologies, including lithium-sulfur and lithium-iron-phosphate. Mullen’s ultimate goal is to

deliver EV batteries that will surpass today’s existing lithium-Ion technology and offer a host of benefits such as increased efficiency, energy density and range while also lowering the cost, weight and thermal and environmental risks. “We’ve conducted successful testing and will begin pack level

The Mullen FIVE EV crossover on display at the LA Auto Show

development next,” said David Michery, CEO and chairman of Mullen Automotive. “The test data collected shows an impressive outcome and future for solid-state batteries. To sum up, we tested our 300 Ah (ampere hour) cell which yielded 343 Ah at 4.3 volts, and the results surpassed all expectations.

We can say with almost certainty that this technology, once implemented on the Mullen FIVE, will deliver over 600 miles of range on a full charge. The future is bright for Mullen Automotive.” Mullen recently announced a string of key partnerships with hofer powertrain, Comau, ARRK, Dürr and DSA Systems for EV powertrain, engineering, manufacturing, vehicle production systems and over-the-air (OTA) and vehicle system diagnostics, respectively. The company expects these strategic developments to play a crucial role in bringing the FIVE to market with the latest technology and in the shortest amount of time. Mullen FIVE was also named “Top Zero Emission SUV” as part of the ZEVA® Awards at the Los Angeles International Auto Show in November 2021, where the vehicle made its debut. Learn more about the Mullen FIVE at MullenUSA.com. Source: Mullen Automotive, Inc.

TrueCar, Inc., is debuting TrueCar+, its online car buying platform. Using TrueCar+, consumers will be able to explore, confirm and complete their car purchase with a dealer, and arrange financing and delivery from the convenience of home. They will also have the option of completing any portion of the transaction at a TrueCar Certified Dealer. TrueCar+ will allow dealers to extend their sales reach well beyond their local area and will provide instant access to a turnkey digital marketplace, reducing the need for investment in infrastructure, tools and technical expertise. Dealers will be able to quickly offer digital capabilities that consumers have come to expect in other segments of retail. TrueCar+ was launched as a pilot in September in Tampa, FL. The pilot has since expanded in Florida. Later, TrueCar+ will scale across the entire country, eventually spanning all 50 states. Source: TrueCar

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not installed by an Authorized Kia Dealer are covered for 12 months from the part only, and any labor charge is the consumer’s responsibility. autobodynews.com / APRIL 2022 AUTOBODY NEWS 43

Rivian Electric Truck Maker Sued by Shareholder for Recent Price Shifts by Steven Loveday, InsideEVs

According to a recent story published by Automotive News, a Rivian shareholder has filed a lawsuit against the company due to the recent confusing and misleading price increases, which were followed by a complete turnaround by the automaker. Essentially, Rivian upped its prices significantly, though it was still able to keep its starting prices listed as they were during its IPO. This is because the company will eventually launch dual-motor options that fit the earlier price point. Meanwhile, the EVs currently available saw a big increase. Many Rivian reservation holders were either threatening to cancel their orders or did it. The electric pickup truck maker quickly changed plans and decided people who currently have an R1T or R1S on order will still enjoy the previously agreed-upon prices. People who canceled their order were welcomed to reinstate them at the original prices. If the company’s stock wasn’t

already suffering for a variety of reasons, you can imagine what a huge shift in prices, new product announcements and then a shift back could do to the share price.

Moves like this cause investors to become confused and skeptical, not to mention lose faith in a company even if it eventually changes direction and does what’s seen by most as the right thing. Charles Larry Crews filed a complaint with the U.S. District Court in San Francisco suggesting Rivian “concealed how its R1S SUV and R1T pickup truck were so underpriced that it needed to raise prices not long after its November 2021 IPO.” Crews said the price increases will make people lose trust in Rivian and cause a multitude of potential cancellations. He also said

Ford Will Sell Explorer SUVs with Missing Chips Due to Global Shortage by Ameya Paleja, Interesting Engineering

Amidst the ongoing ship shortage, Ford has decided to ship and sell its Explorer SUVs without the chips that control non-safety features such as heating and cooling for the rear seats, Automotive News reported. The global chip shortage came into the limelight during the pandemic as global supply chains were disrupted. From smartphones to cars, the production of a wide range of goods was affected. Last year, more than 70,000 Ford vehicles were waiting in storage for chips. Ford was to ship cars in undrivable conditions to its dealers last year, where the chips would be installed on availability. However, the company seems to have found a solution around this, and according to recent reports, the cars will be missing a few non-critical non-safety features. Ford’s new strategy will result in its vehicles being sold without a few features. These include the controls of heating and cooling for the rear seats, although these features

can be controlled from the front seats. It is likely the company expects the shortage will end later this year since it is promising the customers the dealerships will install the chips within a year from purchase. Customers willing to still purchase Ford Explorers without these features can expect a reduction in the final price for this small inconvenience. Last year, Ford shipped its popular F-150 without the automatic start-stop feature and gave a $50 credit to customers who opted to purchase without it. Ford isn’t the only carmaker working around chip shortages in such a fashion. While electric vehicle maker Tesla shipped cars without some USBs, General Motors dropped features like wireless charging and HD radios. Chip makers such as Intel are also investing heavily in manufacturing facilities in the U.S. but it will be a while until one sees the benefits from the move. For now, the chip shortage is here to stay and might even be exacerbated by the conflict in Ukraine.

44 APRIL 2022 AUTOBODY NEWS / autobodynews.com

Rivian’s quick change of direction—along with the apology from CEO RJ Scaringe—was a “futile attempt at damage control.” In a case like this, it can be argued that no matter how the story ends, the damage was already done. Ahead of the lawsuit filing, Scaringe had already made it clear he shares some of the same views that Crews eventually brought forward. While Scaringe’s apology is respectable, Crews can try to use the CEO’s admission about breaking the trust of its customers to support his case against Rivian. In an email to Rivian customers dated March 3, the CEO wrote, “It was wrong and we broke your trust in Rivian.” For those interested in following the case, Automotive News lists it as Crews v Rivian Automotive Inc et al, U.S. District Court, Northern District of California, No. 22-01433.

CREF Opens Grant Applications The Collision Repair Education Foundation (CREF) offers a solution for instructors seeking to fill gaps in funding, tools, equipment and suppliesby opening its 2022 Collision School Career Readiness Benchmark Grants, which allow schools to receive up to $25,000 in funding. Available at https://www. collisioneducationfoundation. org/collision-school-career-readiness-benchmark/, applications are now open with a deadline of June 1. CREF updated this year’s application to make it more impact-driven, goal-oriented and measurable, breaking it down into five sections: Recruitment, Program Maintenance, Program Additions, Employment and Fueling Innovations. The Benchmark Grant application allows instructors to request specific items needed to help them advance their curriculum, and applying schools that are not selected for grant funds are still eligible to receive a variety of tools, equipment and supplies donated by industry sponsors and supporters. Source: CREF

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Tesla Model Y $24,000 Repair: Everything You Need to Know by Steven Loveday, InsideEVs

Not long ago, we shared a story about a Tesla Model Y that was rear-ended for the second time. It wasn’t drivable after the accident, thanks to a blown “pyro fuse.” The whole situation turned out quite messy. The Model Y’s owner, Ryan Shaw, had previously rented out the electric crossover on Turo, which resulted in it being rear-ended the first time. The Tesla, which Shaw hadn’t yet owned very long, needed a $10,000 collision repair. Fortunately, the Model Y’s repair was covered by the at-fault driver’s insurance, and Shaw also received loss of income and other monetary compensation. However, he was without his new Model Y for a very long period of time, only to have it heading right back into the shop following the second accident. Shaw noted in the previous video the second Model Y collision repair was going to cost around $20,000, though it ended

CCC Appoints Chief HR Officer CCC Intelligent Solutions Inc. announced the appointment of Christy Harris as senior vice president and chief human resources officer. Harris will lead CCC’s company-wide people strategy, including talent acquisition, employee experience and the continued advancement of the company’s inclusion and diversity initiatives. Harris succeeds Gary Newman, who is retiring after 15 years with the company. Harris will focus on continuing to advance CCC’s award-winning culture. Named a 2022 Best Places Work by Built In Chicago, Austin and Los Angeles, CCC continues to attract and engage top technology and product talent. “CCC has an outstanding reputation as a leading technology company and employer,” said Harris. “I look forward to having a positive impact on the employee experience while building on the company’s commitment to inclusion and engagement.” Source: CCC

up costing more. While he wasn’t responsible for paying the tab, he knew the repair was likely to take forever. Shaw promised a follow-up video breaking down the cost and length of the repair, along with other details.

Shaw said he learned a lot after two Tesla collision repairs over a short time, and there are details he knows now he wishes he knew before the mess. For this reason, the follow-up video should prove very helpful to other Tesla owners, since it will provide you with a solid idea of what to expect if your car ends up in a collision and needs repair.

If you’re without your car for months like Shaw, you’ll still be responsible for insuring it during that time. Rental cars are much more expensive than they once were, and in some areas, they’re much harder to come by. You may be stuck with a rental you don’t necessarily want, and it may cost more than the insurance company is willing to reimburse for. Shaw went into extensive detail about the whole situation and all the processes involved. He filled us in on the specifics related to diminished value, which we found very helpful and informative. Despite all of the concerns, Tesla Insurance coordinated everything with the collision center, the repair turned out excellent, the car’s paint looks better than it did prior and the Model Y’s rear hatch now works more smoothly than it did in the past. The only real issue here would be if Shaw decided he wanted to sell the car, since it has lost a significant amount of value.

Platform Measures Auto Body Damage A new company is launching a software platform that measures auto body damage, providing reporting repairers can share with their insurance partners to assist in negotiating repair times. The product, Dents.co, officially launched Feb. 22 and is available for download on Apple’s AppStore. Dents.co, the first-of-itskind app, is designed to revolutionize collision repair by bringing existing LiDAR technology into the automotive physical damage industry. The app pairs the laser-driven tech already present in iPhones and iPads with cutting-edge artificial intelligence to seamlessly capture damages, allowing repairers to share the information with insurance adjusters for assessment. This groundbreaking technology opens the door to a standardized quoting process for body shops and insurers and promises to uncomplicate the estimating process. Source: Dents.co

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Ford’s EV and ICE Reorganization Will Have Huge Impact on Dealers by Steven Loveday, InsideEVs

As was recently reported, Ford officially announced plans to separate its electric vehicle and internal combustion vehicle business models. Ford CEO Jim Farley made it clear on a number of occasions he’s learning a lot from Tesla, so the fact Ford wants to bank on the growing interest in EVs comes as no surprise. In order for automakers to sell EVs, dealerships will have to be on board. Otherwise, the brand could try to sell online, direct-to-consumer—much in the same way Tesla and Rivian are operating—but it would most certainly cause contention with dealers since it’s against the rules. Ford will, instead, work alongside dealerships to help them adopt a hybrid version of the model. Ford said in its announcement it would handle EV sales differently, combining some sort of direct sales model, along with dealers involved providing expertise, service and support. Plans haven’t yet been finalized.

According to Automotive News, Ford’s goals include eliminating inventory, operating with set prices and working out of fewer locations. “It’s going to be much more efficient, a lot more online,” Farley told the publication. “It’s going to be a really different model.”

Farley also said having dealerships involved could give Ford an advantage over Tesla. He noted lack of physical support for customers can be problematic and some fixes simply can’t be handled remotely. “We can do things Tesla can’t do,” Farley added. Farley made comparisons to stores like Target and Home Depot that have a huge online presence and sell products on the internet,

but also have a multitude of physical stores across the country. Dealerships would certainly raise concerns if Ford just attempted to abandon them and sell its cars directly, so the hybrid plan is a compelling option. However, it’s likely some aspects of the automaker’s potential future plan will be a disruption to dealers’ policies and operations. However, Automotive News noted, thus far, it seems dealers are “cautiously optimistic” about what the future may hold. Ford will allow its dealers to decide if they want to sell EVs in addition to gas cars. There are not yet details about whether a dealer could choose to become “EV-only,” though Farley said Ford is “betting on” its dealerships, and they should “get ready to specialize.” Ford National Dealer Council Chairman Tim Hovik made it clear he’s happy Ford is working to cooperate with dealerships. He also said dealers are already learning to deal with a lack of inventory, so having no EV inventory on hand wouldn’t be that different. Another dealership execu-

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tive, Vadim Makhlis, shared his support of Farley, though making it clear he’s anxious. “I love the concept but am anxious to see how it plays out,” Makhlis said. “Given Mr. Farley’s leadership the past few years, I do believe if they’re going in this direction, it must be what the consumer wants.” Despite any apprehension from dealers, which is to be expected, NADA spokesperson Jared Allen claimed franchised dealers are “allin on EVs.” He said dealers will be integral in increasing EV adoption. In the end, Ford doesn’t really have another viable option. It can’t abandon its dealerships, and it needs their support in order to succeed. It’s motivating to see the automaker is making every attempt to move into the future while also continuing to support its dealers in the process.

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Tesla Raises Prices Across Entire Vehicle Lineup, Model X Plaid Sees $12.5K Rise Tesla CEO Elon Musk recently noted Tesla and SpaceX are seeing significant inflation pressure in raw materials and logistics. This is understandable, considering the ongoing war in Ukraine and the sanctions being imposed on

ed the company’s entire vehicle lineup, from the base Model 3 RWD to the top-tier Model X Plaid. The price increases range from $2,000 to $12,500. As can be seen in the company’s online configurator, the Model 3 RWD now costs $46,990—$2,000 more than its previous price. The

Russian commodities. The price of Tesla’s current vehicle lineup appears to have been adjusted accordingly to correspond to these pressures. Fresh off a recent price adjustment for the Model 3 and Model Y in the U.S. and China, Tesla has now implemented an even more substantial round of price increases for its vehicle offerings. But this time around, the adjustments affect-

midrange Model 3 Long Range now costs $54,490, up $3,500. The topof-the-line Model 3 Performance has been adjusted to start at $61,990, up $2,000. On the Model Y’s side, the Model Y Long Range now starts at $62,990, which is $3,000 more. The Model Y Performance now starts at $67,990, also up $3,000. Being Tesla’s flagship vehicles, the price adjustments for the

by Simon Alvarez, Teslarati

Russia Accused of Toyota Cyberattack by Steven Symes, Motorious

At 7 p.m. local time in Japan on Feb. 28, the largest automaker in the world, Toyota, announced it was the victim of a cyberattack. As a result, the company had to shut down all plant operations March 1, as its supply management system and subsidiaries were affected.The production suspension affects 28 assembly lines in 14 factories located in Japan. Toyota estimates the stoppage will affect about 13,000 vehicles at a time when shortages are common. Toyota issued an official press release saying it will resume all operations starting with the first shift March 2. The plan is to access a backup network between it and suppliers. Restoring the original system is estimated to take a week or two. Both Daihatsu and Hino Motors, subsidiaries of Toyota, have halted operations at some of their plants as well. Also targeted in the cyberattack was Kojima Industries, a plastic components manufacturer and supplier for Toyota. The company is still assessing the extent of the damage done by the attack.

While nobody has been able to pinpoint the origin of the cyberattack, the timing is suspicious. Japan just joined other countries in putting into place financial and economic sanctions against Russia, thanks to the Ukraine invasion. Sensing potential problems, the Japanese government warned domestic companies to be on guard for possible cyberattacks, only for one of its largest corporations to be targeted hours later. Russian Ambassador to Japan Mikhail Yurlevich Galuzin said in an interview on Japanese TV the week before there would be “consequences” if Japan were to impose sanctions on Russia. He didn’t elaborate what exactly that meant, but many considered it to be a threat. Japanese Prime Minister Fumio Kishida said his government is investigating the cyberattack. They hope to establish whether or not Russia was involved and why Toyota was specifically targeted. For now, no other automakers have reported cyberattacks. However, everyone is anxiously awaiting news the already struggling industry could be knocked back on its heels again.

48 APRIL 2022 AUTOBODY NEWS / autobodynews.com

Model S and Model X line were much more substantial. The Model S Long Range now starts at $99,990, $5,000 more than its previous price. The Model S Plaid, Tesla’s fastest car as of writing, now starts at $135,990, $6,000 more than its previous price. Tesla’s largest vehicle in its current lineup, the new Model X, received the most notable price adjustments. The Model X Long Range now starts at $114,990, up $10,000 from its previous price. The Model X Plaid now starts at $138,990, up $12,500. While the price adjustments recently implemented by Tesla are some of the company’s most significant yet, demand for the Model 3, Model Y, Model S and Model X still seems fairly strong. A look at Tesla’s U.S. configurator hints the company is still backlogged for several months, with deliveries for some vehicles like the Model X Long Range being estimated as late as January 2023. More affordable cars like the Model Y Long Range are listed with an estimated delivery date of September 2022.

ACA Announces Membership Head The Auto Care Association announced Todd Finnerty as the director of membership engagement, where he will be responsible for providing leadership and strategic direction for member engagement and retention efforts by developing strong relationships with member companies in the automotive aftermarket industry. In this role, Finnerty will leverage his experience as a former industry participant to more deeply connect and engage with members. He will lead a membership team dedicated to understanding member challenges, presenting solutions and fine-tuning the member experience to ensure seamless, end-to-end service. Having served nearly six years with the association’s membership department, Finnerty is already well-respected and connected with the entire supply chain: manufacturers, warehouse distributors, retailers and shops. Source: Auto Care Association

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Ford to Collaborate with Universal Technical Institute on EV Training Curriculum by Joey Klender, Teslarati

Ford Motor Company and Universal Technical Insititute (UTI) are collaborating to roll out a new curriculum responsible for training students to maintain and work on electric vehicles. UTI is rolling out a new curriculum in its Ford Accelerated Credential Training (FACT) program. With substantial increases in electric vehicle purchases and ownership in 2021 and forecasts for plenty of additional growth over the next several decades, the need for EVtrained automotive technicians will only increase over the coming years. Ford’s FACT program and UTI plan to train students in the art of servicing high voltage batteries and electric vehicles, as they will become essential to Ford’s business model in the coming years. The Ford EV curriculum will feature blended learning courses on high voltage systems safety, hybrid vehicle components and operation,

battery electric vehicle (BEV) components and operation and an introduction to high voltage battery service, as well as a Ford instructor-led class on hybrid and electric vehicle operation and diagnosis, UTI said in a statement.

“Ford has been working with UTI for more than 20 years to ensure our students receive state-of-the-industry training to prepare them for a rewarding, lifelong career in the transportation industry,” UTI CEO Jerome Grant said about the program’s new additions. “Demand for our graduates remains strong, and

by staying at the forefront of new technologies like EV, we are building the workforce of tomorrow and supplying automakers like Ford with the skilled technicians they need to adapt to consumer demand.” Ford will send a plug-in hybrid electric vehicle (PHEV) to every campus the curriculum, currently available at nine of the 14 UTI campuses. The PHEV will be a necessity in students receiving hands-on training, which will eventually lead to the acquisition of a certification in high voltage systems. There will be 11 other required certifications to pass the curriculum, with three additional certification pathways that will require attendance at Ford’s Training Center. The nine campuses are: Avondale, AZ Bloomfield, NJ Exton, PA Houston, TX Lisle, IL

Mooresville, NC Orlando, FL Rancho Cucamonga, CA Sacramento, CA The course will take 15 weeks to complete and students are immediately eligible to enroll in the FACT program after completing UTI’s core automotive or diesel programs. More than 25,000 students have graduated since the program launched in 1999. “Ford has been investing in building a pipeline of qualified technicians for years now, and our alliance with Universal Technical Institute allows us to do that through the Ford FACT program,” said Ford Manager of Technical Support Operations Elizabeth Tarquinto. “The enhancements we’re making to the program ensure that Ford and Lincoln dealers across the country will be able to find certified technicians ready to work on the vehicles of the future, and help them keep up with consumer demand for hybrid and electric vehicle service.”

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All SCRS RDE Sessions Online During the 2021 SEMA Show, the Society of Collision Repair Specialists (SCRS) captured every classroom delivery of Repairer Driven Education (RDE) on video and the content is now fully uploaded and available to watch online at https://rde.scrs.com. The 2021 Repairer Driven Education (RDE) full series product contains both the general sessions plus the OEM Summit sessions. Participants will have access to more than 35 hours of educational programs designed for collision repair businesses and delivered by the nations’ leading subject matter experts. These sessions can be shared with an auto body shop’s entire staff with one subscription, all from the comfort of the business. Current SCRS members are entitled to an online coupon code which will provide them a 20% discount on purchases at https:// rde.scrs.com. For members who have misplaced their coupon code, contact the office at info@scrs.com to receive a new one. Source: SCRS

CCC Report Reveals Accelerated Innovation in P&C Insurance Economy Amid Disruption CCC Intelligent Solutions Inc., a leading SaaS platform for the P&C insurance economy, announced March 15 it has released CCC Crash Course 2022, a data-driven report covering the business, consumer and technology trends shaping the automotive, claims, repair and collision industries. The report offers insights on today’s economic, social and technology trends impacting and reshaping the P&C insurance economy, including shifts in driving behavior, advances in vehicle technology and the record pace of growth in digitization across the insurance economy. CCC Crash Course 2022 marks the 27th year for the industry-leading report, which this year explores the future of digital journeys in the wake of disruption: supply versus demand, labor shortages, inflation, increasing vehicle technology and more complex repairs. The extensive report draws insights based on decades of experience from solutions offered by CCC and its affiliates, including 260 million claims-related transactions,

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50 billion miles of driving data, and millions of auto bodily injury and personal injury protection (PIP)/ medical payments (MedPay) casualty claims. “After tracking key trends for so many years, we can confidently say the P&C insurance and automotive industry landscape has been forever changed,” said Susanna Gotsch, senior director and industry analyst, CCC. “The disruption experienced over the last two years has accelerated the pace of innovation driven by everything from supply chain and labor to climate change. There is more urgency than ever for the industry to adapt and evolve with an increased focus on the advancement of digital technologies, user experiences and connected networks foundational to change and growth.” Gotsch continued, “Today’s customer expects a business to provide an always-on user experience. This coupled with managing growing complexities presents both challenges and opportunities for the P&C economy.” Key topics covered in Crash

Car Repossessions on the Rise by Steven Symes, Motorious

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The auto industry is in huge upheaval at the moment, thanks in no small part to the ongoing semiconductor chip shortage. As new car supplies remain tight, people are holding onto the old cars, impacting dealers negatively as they need product to move. For them there’s a light at the end of the tunnel: car repossessions are on the rise. That sounds horrible but it’s all detailed out in a recent article from The Economic Times. While that article talks specifically about the Indian market, things aren’t much better here in the U.S. A recent earnings call for America’s CAR-MART detailed the growing rate of vehicle repossessions in this country. Per CFO Vickie D. Judy, government stimulus money has helped shrink car loan charge-offs, even when consumers are financing greater amounts thanks to increased used vehicle prices. Higher car repossession rates also kept charge-offs lower, with the company achieving 28.5% for the past

quarter versus 27.1% a year ago and 26.6% two years ago. Judy also noted the company’s frequency of losses increased in the last quarter. She attributed that to “normalization after the unsustainable historic lows resulting from stimulus payments.” After cars are repossessed and borrowers can’t bring the loan back into good standing, those vehicles go to auction. From there they filter to dealerships, where other consumers can either finance them or pay cash. It looks like this repossession problem may become worse before it gets better. After all, Americans are facing inflation like they haven’t seen in decades. That means vehicle payments can be much higher than before. For those who were barely making ends meet before, it might come down to paying utilities, buying enough groceries, purchasing gas or making the car payment. Having your car repossessed is no fun, especially if it’s your only vehicle, but it’s a situation more people are facing.

autobodynews.com / APRIL 2022 AUTOBODY NEWS 51

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