GEICO Closing All Offices in California by Steven Loveday, InsideEVs
, Page 16See False Advertising, Page 16
SEMA Show attendees can learn about current and future trends, proven business strategies and new opportunities from industry leaders and experts as part of the 2022 SEMA Show Education Program.
California DMV Accuses Tesla of False Advertising for Autopilot, FSD
Dozens of industry leaders and experts will take the stage at the 2022 SEMA Show Education Program, where attendees will have the opportunity to learn about current and future trends, proven business strategies and new opportunities while at the annual event taking place in November in Las Vegas.
Beginning Oct. 31 the day before the official opening of the four-day SEMA Show the 2022 SEMA Show Education Program will include more than 70 free and premium sessions within 14 tracks.
SEMA Show to Feature Educational Program Focused on Personal and Professional Development
New this year are four sessions focused on challenges and opportunities associated with Diversity, Equity, and Inclusion (DEI) in the workplace. The first DEI session, “Diversity and Inclusion: How You Can Advance Equal Opportunity in Your Workplace,”
Showgoers may choose individual sessions across different tracks, mixing and matching the offerings to create a personalized agenda that meets one’s individual needs.
See Data for Sale, Page 20 See SEMA Show, Page 22
AK / CA / HI / ID / MT / NV / OR / WA / WY WEST EDITIO N YEARS40 AUTOBOD YNEWS.C OM Vol. 40 / Issue 9 / September 2022 EPRESORTEDSTANDARDU.S.POSTAG AIDP PERMIT CA8#28ANAHEIM, P.O.BOX1516,CARLSBAD,CA92018 ChangeServiceRequested
See
Reports:
Fitch Ratings said in its U.S. Person al Lines Market Update that private GEICO Closing
According to the California DMV, Tesla has falsely advertised its Autopilot and Full Self-Driving (FSD) features on its website. Moreover, Tesla CEO Elon Musk and the company itself have made a habit of touting the capability of these features to the point that some people may believe they are fullyTeslaautonomous.doesn’t currently make any feature that can drive a car by itself. Instead, the Autopilot and Full Self-Driving capability are driverassist systems. Both require a driver to be in the driver’s seat, paying attention and ready to take control at any time.The DMV’s accusations came forward after complaints were GEICO is closing all of its offices in California, according to reports. The company shut down all of its 38 offices in the state and hun dreds of GEICO workers are being laid off, the news website SFGate reported.“We continue to write policies in California, and we remain avail able through our direct channels for the more than 2.18 million Califor nia customers presently insured with us,” GEICO stated in a Sacramento Bee article.Chevy Chase, MD-based GE ICO is private subsidiary of Berk shire Hathaway and one of the na tion’s biggest auto insurers. GEICO reported a 63% drop in pretax underwriting income in 2021.
Aaron Schulenburg, executive director of the Society of Collision Repair Specialists (SCRS), said the company contacted him, after speak ing with one of SCRS’s state affili ate groups, to see if SCRS might be interested in acquiring data it has on recently-written collision repair quotes.The company, which Schulen burg did not identify by name, told him the information could be used by SCRS member shops to contact consumers who received a recent es timate to say, “Hey, I know you’ve gotten a recent quote, and our busi ness could do the work for you.” Schulenburg asked what type of information was available. The company told him, “through our data aggregation partners and pro
Company Says it Has Recent Auto Body Shop Estimate Data for Sale by John Yoswick
The ongoing discussion about auto body shop data privacy at the quar terly Collision Industry Conference (CIC) meetings took a new turn this summer when an association lead er described what a data aggregator company had recently offered to sell to his organization.
“The Education Program is one of the SEMA Show’s key pillars, and it’s always been highly rated by participants,” said Pamela Brown-Matthis, SEMA director of education. “We challenged ourselves and pushed to make the program better than ever. We focused heavily on bringing in elite subject matter experts and high-profile industry leaders. SEMA Show attendees are encouraged to take advantage of the opportunity to hear from industry experts while at the show.”
Call or Email Now for Rates: AUTOBODY 800-699-8251ltedesco@autobodynews.com autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 3 CONTENTS REGIONAL 2 New Auto Glass Now Locations Open in California 6 Billings, MT, Firefighters Battle Shop Blaze 6 CAA to Host Labor Rate Presentation 18 California DMV Accuses Tesla of False Advertising for Autopilot, FSD 1 California’s EV Adoption Rate is Staggeringly Higher Than Rest of the U.S. ......................... 8 CAWA Announces the 2022 Automotive High School Teachers’ Scholarship Award Winners 13 Classic Collision Adds 2nd Location in Vegas 10 Fix Auto Beverly Hills Opens in California 10 Ford, GM, BMW to Help Schedule EV Charging in Sacramento, CA 18 Hughes Appointed to CAWA’s Board of Directors 13 NABC Joins USAA’s Ongoing 100th Anniversary Celebration by Donating 5 Vehicles to Washington Military Members 16 Reports: GEICO Closing All Offices in California 1 Tesla May Be Texas-Based Now, But It’s Still a Dominating Force in California 8 Two Prineville, OR, Repair Businesses Rebranded 12 COLUMNISTS Anderson - Don’t Let Higher Sales Take Your Eye Off the Ball 26 Attanasio - First Responders Convene at CARSTAR Chilton Auto Body Through the NABC F.R.E.E.™ Program 48 Attanasio - Forward-Thinking Program Creating Great Auto Body Techs of the Future 46 Attanasio - How is Your Auto Body Shop Dealing with the Great Resignation? 34 Attanasio - Mike’s Auto Body Gave Away 100 Cars in 21 Years, Changing Countless Lives 50 Phillips - How to Profit from ADAS Services and Calibration—It’s Not Just About the Targets ........................................................ 28 Phillips - Lemonade to Use Mitchell’s Claim Solutions for Newest Product 52 Phillips - OEM Roundtable Working to Improve Quality of Collision Repair 40 Phillips - Repairify’s New Partnership with ATG Will Provide Industry with Advanced Diagnostic Training 47 Phillips - Technician/Painter Recovering from Severe Burns Recognized During 11th Annual CIF Gala 44 Strandberg - Build Your Collision Repair Business with a Buyer in Mind 38 Yoswick - Gerber Collision CEO Talks Parts, Personnel Challenges 36 NATIONAL 3M, CREF Donate Products to 300 Schools 61 Agenda Announced for CONNEX 2022 22 AirPro Diagnostics, CCC Partner 55 Average Collision Repair-Related Rental in Q2 Decreases by Half a Day from Q1................ 58 BendPak Announces Leadership Plan 23 Biden Signs $740B Climate, Tax and Health Care Bill into Law 51 CAA Reports on BAR Advisory Group Committee Meeting 24 CIECA Forms AI Committee 51 Collision Repair Association Conducting Study of Blend Time Formula 43 Company Says it Has Recent Auto Body Shop Estimate Data for Sale 1 CREF Invites Collision Industry to Fall 2022 High School & College Transportation Student Career Fairs 61 CREF Raises $100,000 at Golf Fundraiser 22 Ford Recalls Maverick Trucks Over Side Curtain Airbags 44 Ford Testing Robot EV Charging Station 39 Ford’s July Sales Up 37% Compared to Same Month a Year Ago 55 GM Offering EV Education 4 Hertz Posts Q2 Revenue of $2.3B, Net Income $940M ............................................ 48 Hyundai Gets $19.2 Million Penalty for Tarnishing Millions of Customer Credit Reports 62 Lightning Strikes Across America: Customer Deliveries Now Stretch Across All 50 U.S. States 4 Lordstown Reaffirms Endurance Pickup Production for Q3 4 Lucid Cuts Production Goals by 50% Once Again 42 New-Vehicle Prices Set Record in July as Inventory Improves, Luxury Share Remains Elevated 39 Ohio Groups, Lawmakers Praise CHIPS Act Passed to Boost Intel Investment 54 Rivian Amazon Vans Delivered 430K-Plus Packages During Pilot Program 42 SEMA Show to Feature Educational Program Focused on Personal and Professional Development 1 Tesla’s Fremont Factory Produces its 2 Millionth Car................................................ 23 The Gas Price Limbo: How Low Will It Go? 44 ADVERTISERSOFINDEX Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Contributing Writers: John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Stacey Phillips Advertising Sales: Joe Momber, Norman Morano, (800) Office699-8251Manager: Louise Tedesco Digital Marketing Manager: Bryan Malinski Art Director: Rodolfo Garcia Graphic Designer: Vicki Sitarz Senior Editor: Abby Andrews Accounting & HR Manager: Heather Priddy Permissions Editor: Randi Scholtes Office Assistant: Dianne Pray Serving Alaska, California, Hawaii, Idaho, Montana, Nevada, Oregon, Washington and Wyoming. Autobody News is a monthly publication for the collision industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2022 Adamantine Media LLC. Autobody News P.O. Box Carlsbad,1516CA92018 (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com editor@autobodynews.com American Chevrolet 6 American Icon Automotive Finishes 26 Audi Wholesale Parts Dealers 47 Auto Data Labels 31 AutoNation Infiniti Tustin 34 Axalta Coating Systems 2 BendPak 19 BMW Wholesale Parts Dealers 54 Car-O-Liner 11 Car Pros Kia 22 Car Pros Kia Renton 34 Carworx Distribution, Inc 21 Certified Automotive Parts Association 16 Chase Chevrolet 8 Citrus Kia-Ford 26 Classifieds 62 Colortone Automotive Paints 35 Corwin Buick-GMC 28 Courtesy Chevrolet San Diego 53 Dominion Sure Seal, Ltd 12 Eagle Abrasives 17 Equalizer Auto Glass Tools 24 FH Dailey Chevrolet 6 Ford Wholesale Parts Dealers 43 Future Nissan of Roseville 38 Galpin Motors 49 Garden Grove Kia 18 Glenn E. Thomas Dodge-Chrysler-Jeep 10 GM Wholesale Parts Dealers 63 Honda-Acura Wholesale Parts Dealers 32-33 Hyundai Wholesale Parts Dealers 61 Industrial Finishes and Systems 41 Kearny Mesa Subaru-Hyundai 23 Kia Downtown Los Angeles 42 Kia Motors Wholesale Parts Dealers 56-57 Kia of Carson 50 Kia of Irvine 18 Launch Tech USA 27 Lithia Honda of Medford 36 LKQ Corporation 29 Mazda Wholesale Parts Dealers 60 Mercedes-Benz Wholesale Parts Dealers 60 Michael Hohl Motor Company 40 MINI Wholesale Parts Dealers 54 MOPAR Wholesale Parts Dealers 37 Niello Audi 39 Nissan/Infiniti Wholesale Parts Dealers 59 Novato Chevrolet 6 Porsche Wholesale Parts Dealers 61 PPG 9 Roseville Kia 39 Sandberg Volvo Cars 22 Santa Monica Audi 35 SATA Dan-Am Company 5 SEMA Trade Show 25 Shoot Suit 13 Spanesi Americas 7 Steck Manufacturing Company 30 Subaru Wholesale Parts Dealers 51 Sunmight USA 14-15 Symach 20 The Bay Area Automotive Group 45 USI of North America 64 Volkswagen Pasadena 46 Volkswagen Wholesale Parts Dealers 55 Volvo Wholesale Parts Dealers 54
4 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com
“This truck is a workhorse. We have driven more than 3,000 miles already and towed and carried hundreds of pounds of concrete in the frunk,” — Emre Gol by Joey Klender, Teslarati Lordstown Motors reaffirmed its plans to start production of the En durance all-electric pickup during the third quarter of 2022, while re porting its earnings for Q2 in early
August.Inthe company’s Q2 Sharehold er Deck, it listed several outlooks for the future, as Lordstown has struggled to begin production of the pickup. Struggling with cash flow and having trouble keeping its doors open, Lordstown formed a joint venture with Foxconn, with the au tomaker becoming the company’s primary development partner for EV development in North America. Lordstown expects Q3 to see the start of commercial production, while deliveries should begin in Q4, it said. However, the company only expects to produce around 500 units through early 2023. “In Q2, we made significant progress towards our plan to launch the En durance in Q3 of 2022 and begin sales in Q4. We look forward to getting the Endurance into customers’ hands, as we think they are going to love it,” said Edward Hightower, CEO of Lordstown Motors.Hightower also hinted that Lordstown and Fox conn’s first project as a joint venture is currently undergoing “pre-devel opment work.” In terms of financials, Lord stown CFO Adam Kroll noted the automaker will need to raise more money to support the 500-unit pro duction goal. However, Lordstown only requires between $50 million and $75 million to accomplish this, a substantial reduction from the $150 million it said it would need earlier this year.Lordstown reported an operating profit for the first time in its history, but it did not come from the sale of any vehicles, obviously. Instead, Fox conn’s acquisition of the company’s Ohio production facility is where the realized gains came from.
Take for instance
Source: Ford Lightning Strikes Across America: Customer Deliveries Now Stretch Across All 50 U.S. States
— Edward Hightower
Ford’s newest truck is winning EV fans. Nearly 80% of early reser vation holders said in a survey that F-150 Lightning will be the first full EV in their household.
“In Q2, we made signif icant progress towards our plan to launch the Endurance in Q3 of 2022 and begin sales in Q4. We look forward to getting the Endurance into customers’ hands, as we think they are going to love it,”
Lordstown Reaffirms Endurance Pickup Production for Q3
Jeff and Tammy Head, owners of both an F-150 and now an F-150 Lightning, who have pri marily used their new electric truck to tow a boat from Anchorage to Kenai River, about a three-hour drive, for salmon fishing.
“The Lightning is the best thing I have ever purchased,” said Chris Ashley, a resident of Maryland and a first-time electric vehicle buyer. “With this truck, I can enhance my love of tailgating while at the same time play a small role in creating a better planet for my children.”Ashleyhas contemplated pur chasing an EV for the past couple of years before his wife, Emily, convinced him to buy the F-150 Lightning.Fordhas sold more than 4,400 F-150 Lightning electric trucks in the U.S. and Canada (YTD).
That was quick lightning quick. In just two months, Ford has delivered electric F-150 Light ning trucks to customers in all 50 U.S. states, from the shores of the Kenai River in Alaska to Houston and even
TexasHawaii.the
truck capital of America and California the EV capital of America lead the way with the highest number of F-150 Lightning deliveries through late July. Early customers have discov ered F-150 Lightning can handle a variety of needs, regardless of where they are located.
“From the time we watched it at the reveal, we knew that we wanted it,” Tam my Head said. “We had no doubt that this truck will have trademark Ford quality which gave us the confidence to transition to an electric vehicle.”
“And the guy in me likes having the baddest truck on the planet,” Jeff Head added. Among the most popular and most-photographed features of the F-150 Lightning so far is the Mega Power Frunk. Owners are using the 400 liters of space1 to store gear and are taking advantage of the 2.4 kW of Pro Power Onboard in the frunk to help power their campsite or charge their power tools while driving.“This truck is a workhorse. We have driven more than 3,000 miles already and towed and carried hun dreds of pounds of concrete in the frunk,” said Emre Gol of Texas, who uses his F-150 Lightning Lar iat pickup for work at his kitchen and bathroom remodeling business. Recently, he helped his neigh bor’s wife, who was away from home with only six miles of charge left on her electric sedan’s battery. Gol connected his F-150 Lightning with the sedan’s charging adapt er and provided enough energy to safely get her back home.
As part of its mission to make EV ownership accessible to all, General Motors on July 25 launched EV Live, an immer sive, virtual experience that al lows participants to interact oneon-one with EV specialists and learn everything about electric vehicles for free. EV Live allows anyone to connect with an EV specialist from any internet-connected mo bile or desktop device. These EV specialists will answer EV-re lated questions in real time and give virtual tours of the EV Live studio, which houses real EVs and dynamic displays of home charging, public charging, bat tery technology, sustainability, commercial applications, EV apps and more. EV specialists can also guide participants through the home charging installation pro cess and refer them to certified installers.Formore information, visit evlive.gm.com.Source:GM GM Offering EV Education
SATA®RPS™ #02 CLEAN #03 SAFE #04 REFILLABLE Firm connection between lid and cup (thread). No accidential detaching of cup from lid. The *SATA RPS cup can be safely tilted by up to 45° forward, right and left to facilitate easy access to almost any painting situation. The cup can be easily, cleanly and safely separated from the spray gun without making a mess! The cups can be easily be refilled. The paint strainer can be exchanged by a spare strainer at any time. #01 BENDABLE tonothowevercups,standardRPSSATAalltoapplies* series.olderand3000SATAminijet The exclusive independent distributor of SATA products in the US and Puerto Rico 800-533-8016 email: satajet@satausa.com www.satausa.com SATA, SATAjet and/or other SATA products referenced herein are either registered trademarks or trademarks of SATA GmbH & Co. KG in the U.S. and/or other countries. ScanINFO for more info on the SATA RPS Cups SATA RPS Sept.indd 1 8/8/22 2:28 PM
“Our teams at these two lo cations have a commitment to their communities to provide fast, friendly and quality auto glass services,” said Michael Lopez , president, Auto Glass Now. “Ve hicle technology continues to ad vance, and our dedicated teams are equipped to keep up with these changes to provide the high est level of repair quality.”
Battle Shop Blaze Credit:
2 New Auto Glass Now Locations Open in California
Billings, MT, Fire Department crews were fighting flames at an automotive repair shop early July 26. The fire department was called to Ace Automotive at 242 Nall Ave. at 1:19 a.m. The biggest challenge for firefighters was the lack of easi ly accessible water hydrants, city spokeswoman Victoria Hill said in a press release. The fire department was using a water shuttle, and Lock wood provided mutual aid with its waterTheretender.was no one inside the building at the time of the fire. Hill said two firefighters were treated for heat exhaustion. A cause of the blaze has not been determined. MT, Firefighters Billings Fire Department
“Our teams at these two locations have a commitment to their communities to provide fast, friendly and quality auto glass services,” — Michael Lopez
Auto Glass Now announced the opening of two new California locations, Auto Glass Now Pi nedale, at 30 W. Spruce Ave., Pinedale, CA, 93650, and Auto Glass Now Sacramento, at 9565 Folsom Blvd., Sacramento, CA, 95827.Built from the ground up, both facilities are premier loca tions equipped with state-of-theart equipment. Focused on pro viding fast and quality auto glass repair, replacement and calibra tion services, these two new Auto Glass Now look to provide Cali fornians a new level of service.
Auto Glass Now Pinedale is a 2,500-square foot facility, managed by Fresno local Edna
Billings,
Marquez . Marquez has been in the auto industry for seven years, most recently in vehicle sales, so she understands how significant a vehicle is to a customer and the importance of proper repairs. Auto Glass Now Sacramen to is 3,000 square feet and man aged by Vicky Yang , an expert in providing exceptional customer experiences through her time sup porting leading car rental agen cies with their auto glass service needs.“We have talented leaders at the helm of these two new lo cations, and we know their cus tomers will appreciate their com mitment to premier services,” concluded Lopez. Auto Glass Now has opened four new locations this year, in cluding these two California fa cilities. For more information on Auto Glass Now, visit Auto AutoGlassNow.com.GlassNow Pinedale 30 W. Spruce Ave. Pinedale, CA Monday559-999-321493650toFriday:8 a.m.–6 p.m., Saturday 8 a.m.–2 p.m. Auto Glass Now Sacramento 9565 Folsom Blvd. Sacramento, CA 95827 Monday916-862-2514toFriday: 8 a.m.–6 p.m., Saturday 8 a.m.– 2 p.m. Source: Auto Glass Now
6 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com BAY AREA 800.4A.GMPART 510-351-0534Directparts@dailey.comwww.dailey.com 800 Davis Street San Leandro, CA 94577 M-F 8-5 Sat 8-4 NORTH BAY 415.892.4125 ncparts@no415-897-7107Faxvatochevrolet.comwww.novatochevrolet.com 7123 Redwood Blvd Novato, CA 94945 M-F 7:30-5 Sat 8-4 CENTRAL VALLEY 209.491.7810 gmparts@americanchev209-575-2564Faxrolet.comwww.americanchevrolet.com 4742 McHenry Ave Modesto, CA 95356 M-F 7:30-5:30 Sat 9-2 Your North Bay Source for GM OEM Parts Your Central Valley Source for GM OEM Parts Your Bay Area Source for GM OEM Parts Collision | Mechanical | Engines | Transmissions | Performance
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California’s EV Adoption Rate is Staggeringly Higher Than Rest of the U.S.
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Tesla May Be Texas-Based Now, But
by Simon Alvarez, Teslarati Tesla may be a Texas-based elec tric vehicle maker today, but its previous home, California, is still one of its strongest markets. This is especially the case with the Model 3 sedan and the Model Y crossover, the com pany’s two best-selling electric cars. California is the U.S.’s larg est auto market, and one of the most competitive. Tesla, whose roots lie in the state, has always performed well in California. In the first half of 2022, however, the company performed espe ciallyAswell.noted by Phil LeBeau in a CNBC Squawk Box segment, the Tesla Model Y and Model 3 have been absolutely dominating in California in the first half of 2022. As per data from the California New Car Dealers Association, the Tesla Model Y became the state’s No. 1 model overall in the first half of the year. The Model 3 stood at No. 2. It should be noted the Model Y and Model 3’s rankings are true for California’s overall auto market, not just the state’s electric vehicle segment. Tesla brand sales are up 82% as well. LeBeau noted part of this strong performance is probably due to the company’s Fremont Factory being located in the state. The Fremont Factory is Tesla’s first large-scale auto manufacturing facility, and while it is not as optimized as the company’s Gigafactories in Shanghai, Berlin and Texas, it is still extremely efficient. Today, the Fremont Factory is the U.S.’s largest producing vehicle plant, with a capacity of 600,000 vehicles per year.
Still
The last data set from Auto Alliance, from 2018, shows EV ownership per capita. It found Cal ifornia leads with 6.3 per 100,000, followed by Hawaii at 2.5, Wash ington at 2.4, Oregon at 2.2 and Delaware at 1.9. But why are there such dis crepancies in EV adoption? There are a couple of possible factors that could be influencing these states. Foremost, the trends in this data seem to replicate the map of current gas prices according to Gas Buddy; the Northeast and West Coast have the most expensive gas, and hence the most EV adoption. However, there are notable excep tions. Florida and Texas have some of the cheapest gas in the country but have significant shares of the U.S. EV fleet, though their higher populations may influence this. Other factors that may in fluence EV adoption include the availability of EVs via dealers or manufacturers, availability of and size of incentives, or even average temperatures that could make EVs more viable in warmer climates.
Tesla’s rise in California’s overall auto market has now pushed the electric vehicle mak er to second place in the state’s top auto brands by market share, with a 10.7% share. Toyota still holds the top spot at 17.9%, while Ford stands in third place with an 8.7% market share. It’s a S. CO 80227
by William Johnson, Teslarati California has an electric vehicle adoption rate of 38.9%, according to a recent study, which shows the Golden State has a staggeringly higher EV market share than any other other U.S. region. Closest to California’s 38.9% is Florida, which shows a 6.7% market share of EVs. Various factors can indicate “EV adoption” in a state; percent age of EVs within the U.S. per state, EV ownership per 1,000 drivers, or even EV chargers per capita, to name a few. However, the best an swers come when you look at all the factors together. What might be even more confounding is what is leading some states to have more EVs than Axiosothers.hasthe most recent data on EV ownership; it calculated what percentage of all EVs in the U.S were found in each state. Looking at their data, the obvious front run ner is California, with 38.9% of all U.S. EVs located there, followed by Florida at 6.7%, Texas at 5.4%, Washington at 4.4% and New York at 3.6%.The second most recent data comes from the U.S. Department of Energy in 2020, which found how many electric vehicle chargers were available per 100,000 people. Its data looks far different from Ax ios’s, showing Vermont leads the way, followed by Washington, D.C., California, Hawaii and Colorado.
Dominating Force in California 8 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com 2033
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autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 9
The number of color coats required to make a refinish repair is one primary consideration for evaluating the throughput performance of a refinish paint system. Yet, as most know, the most accurate way to vet a system’s productivity is to evaluate the entire refinish process – from color identification, right on through to the final clearcoat. As example, PPG’s waterborne refinish system incorpo rates a host of features designed to speed cycle time performance.
Since color variants to OEM prime colors are an everyday challenge for identifying a correct formula, those identified by PPG’s color variance team are quickly incorporated into PPG’s comprehensive color formula database. Formulas are updated daily through PPG’s PAINTMANAGER® XI color software. In the long run, the daily update of the database saves the technician valuable time searching for the right color formula.
To summarize, when evaluating throughput performance— from color identification to final clearcoat—the Envirobase High Performance system covers all the bases to achieve the cycle time performance demanded by today’s high-production collision centers.
Blending Performance
How Waterborne Technology Can Improve Cycle Time Performance
Color ID and Matching Efficiency
Another real time saver is the Chromatic Variant Deck since it can significantly reduce sprayouts. Comprised of thousands of variant and prime color chips, each chip is sprayed with actual waterborne paint. “The color deck is ‘dead-on’,” says Jeff Smith of Pro Collision, Grand Rapids, Michigan. “If the color is in the deck, there’s no need to do a sprayout, like we always had to perform with our previous system.”
The throughput of a refinish system must include its color-matching ability. Afterall, if the color doesn’t match, how fast the repair was achieved won’t matter. In this regard, PPG has heavily invested in ensuring the ENVIROBASE® High Performance waterborne basecoat system delivers color-matching excellence. Its color variance program is one example of this commitment.
Given that refinishing most often calls for blending, how efficient a system can perform an accurate repair and eliminate chances for redos is especially critical to achieving maximum cycle time performance. PPG’s waterborne system employs an easy, one-gun process designed to achieve a fast, tight blend and accurate match the first time out. In fact, in a 2-3 coat application, it’s possible to perform a spot repair in less than an hour. This fast blend process is aided by a very thin film build, enabling the basecoat to dry fast. Only 2-3 minutes flash time is needed between coats and the clearcoat can be applied in 10-15 minutes. The system’s EN-V® Series clearcoat line offers fast bake times as short as 10 minutes. To ensure color accuracy, the basecoat’s latex particles orient metallic flakes smoothly to accurately match the color travel from face to flop. Painters won’t find any evidence of mottling or halos around the repair, which can appear using conventional basecoats. Any dirt or specks can be easily de-nibbed, further facilitating a fast blend repair.
“In the 20 years I’ve owned my business, joining Fix Auto USA was the best thing I could have done,” said Marquez. “My family and I are grateful to now be a part of a team, where we can share best practices to enhance our capabilities. We have the support we need to help our business and ensure our community continues to get the highest level of repair quality and customer service, for every make andFamily-ownedmodel.” and op erated, Fix Auto Beverly Hills is an incredibly ef ficient 7,500-square foot facility. Expertly trained, the team has earned their I-CAR Gold, GM, FCA, Kia, Infiniti and Alfa Romeo certifications.
Source: Fix Auto USA
Fix Auto Beverly Hills Opens in California
“We are excited to be adding a second collision center to the Classic family in this robust city,” said Toan Nguyen, CEO of Classic Col lision. “We recognize the need for high service standards and look forward to providing more options to our customers in this Source:market.”Classic
Ronald and Steven Marquez. Classic Collision, LLC, a leading national multi-site collision repair operator based in Atlanta, announced a new opening Aug. 15 Classic Collision Industrial Road in Las Vegas, NV. This newly renovated facility is conveniently locat ed in the heart of downtown Las Vegas near the Arts Dis trict off Las Vegas Freeway and West Sahara Avenue, and about 5 miles north of Classic Collision Allegiant.
Collision Classic Collision Adds 2nd Location in Vegas AUTOBODY 10 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com SCREAMINGLY FAST PARTS DELIVERY. ©2022 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Wagoneer, Mopar and SRT are registered trademarks of FCA US LLC. FIAT is a registered trademark of FCA Group Marketing S.p.A., used under license by FCA US LLC. Looking for Mopar® Collision Parts in a hurry? Give our parts department a call and they’ll be on their way before you know it. GLENN E. THOMAS DODGE CHRYSLER JEEP 2100 E. Spring Street Signal Hill, CA 90755 Order Hot Line: (562) 595-9584 M–F 7:00 a.m. – 7:00 p.m. Sat. 8:00 a.m. – 4:00 p.m. 52912_LR29_H_ABN.indd 1 4/6/22 2:54 PM
Ronald Marquez, owner of Fix Auto Beverly Hills, has been in the collision repair industry for more than 25 years, starting at age 17. Doing every role from painter to estimator, Marquez worked his way up until he opened his own fa cility in 2002, Ronald’s Auto Body
Fix Auto USA, an industry-lead ing collision repair network, an nounced the opening of Fix Auto Beverly Hills, located at 2640 La Cienega Ave., Los Angeles, CA 90034.
Fix Auto Beverly Hills is tru ly a family-owned and operated business, as Marquez’s son Steven has worked alongside him over the past six years, now as an estima tor, and Zuly, Marquez’s wife, is the general manager. Dedicated to the community, the team looks forward to growing its operations to support its growing market. Please join us in celebrating the opening of Fix Auto Beverly FixHills.Auto Beverly Hills 2640 La Cienega Ave. Los Angeles, CA 90034 Monday to Friday: 8 a.m.–5 p.m. For more information on Fix Auto USA, visit FixAutoUSA.com.
Fix Auto Beverly Hills is also working towards earning its Tesla certifi cation, to continue sup porting the changing demands of the region.“FixAuto Beverly Hills may be independently owned but it’s backed by the support of our in credible Fix Auto USA network and entire Driven Brands team,” said Dean Fisher, collision group president, Driven Brands. “We’re proud to welcome longstanding businesses like this into our grow ing collision family, to better sup port our growing communities.”
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 11
Montgomery added Pro RV Repair also services horse trailers and stock trailers, including those that have living quarters. Other of ferings include servicing systems on RVs for electrical, hydraulic and plumbing; repair and replacement of all appliances; roof and ceiling replacements and repair; and repair of chassis and brakes on RVs. On the other side, it provides full RV collision repair, including body repair and collision repair for RVs and trailers. It has a full paint room and can fabricate fiberglass.
Two Prineville, OR, Repair Businesses Rebranded
“We do that in all of our to fully retire, and they have re branded the shop to Pro Collision Repair. The repair staff from this auto body shop contract out the collision repairs for Pro RV Repair. “It’s a really good fit,” he said. They have also hired additional technicians and are looking to hire more“Wehelp.are looking for more tech nicians at both places. The skill set does not have to be long-standing RV repair technician. If someone is handy and works well with tools the three most important things for me are initiative, accountability
“Thatstructure.iswhy a good RV tech nician is worth their weight in gold. We have a great team. This is a won derful team here, both in the office and out in the shop. They are true professionals; they really take their job seriously and they take their
by Ramona McCallister, Central Oregonian Two significant and correlated businesses in Prineville, OR, have recently changed ownership. High Desert RV and Auto Re pai r and Dave Barlow’s Auto Body Shop were recently acquired and taken over by Mike Montgomery, who also has RV repair shops in Bend, OR, and Vancouver, WA. High Desert RV and Auto Repair is now branded to Pro RV Repair, Prineville.“Ibought it April 1,” said Montgomery. “I have two other RV
“Primarily, they are really handy, because they have to work on a lot of different stuff---electri cal, plumbing, hydraulic, propane and carpentry work.” He said often, when they must replace a roof, it requires replace ment of the of the underlayment or wood
Hughes served on the Auto motive Industry Trade Advisory Committee (ITAC 2) advising on trade policy for the Department of Commerce and U.S. Trade Repre sentative, 2015-2017. He has led three industry coalitions at the Inter national Trade Commission, to over turn unfair anti-dumping duty orders that were harming the industry and costing consumers. He is also a past participant of the Federal Maritime Commission Supply Chain Innova tions Team and Demurrage/Deten tion Innovations Team. Hughes is a member of the Federal Maritime Commissions’ Na tional Shipper Advisory Committee representing the interests of the Auto Care Association and Motor Equip ment Manufacturers Association.
Hughes has more than 48 years of supply chain experience in the automotive aftermarket indus try. During that time, he worked or consulted for some of the industry’s leading companies. Hughes is a consultant for both the automotive aftermarket, through its trade associ ations, and to individual companies, under the aegis of his company, HCS International. In addition, HCS In ternational is the representative for Gemini Shippers Association, a non profit ocean freight buying group, to the automotive Industry. Over the years, Hughes has been deeply committed to the international automotive aftermarket community in its efforts to promote free and fair trade. He is currently chairman of the Import Vehicle Community and sits on the Government Affairs Com mittee for the Auto Care Association. He is chairman of the Public Affairs Committee for CAWA. And he is the lead voice for the automotive af termarket industry regarding ocean transportation issues.
Steve Hughes of HCS Internation al has been appointed to CAWA’s Board of Directors.
CAWA is pleased to announce the recipients of its 2022 automotive high school teachers’ scholarship awards.Named the Motorcar Parts of America-Selwyn Joffe awards, CAWA provided two scholarships this year to high school teachers to support their automotive pro grams.“CAWA is proud to assist these automotive high school teachers, in part, to assure their programs remain viable and well-resourced for the benefit of their students and our indus try,” said Rodney Pierini, presi dent and CEO, in announcing the awards.Recipients of the scholar ships include: Keith Benson, Petaluma High School, to purchase parts and sup plies for classroom use Chris Lacey, Livingston High School, for an opportunity to get EV training and to bring back stu dent aids to the program
Teachers’ Scholarship Award Winners UPDATED DAILYwww.autobodynews.com autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 13 IS BACKBASIC!!!DISPOSABLEBREATHABLECOVERALLSFORDISPOSABLEOURINTRODUCINGNEWLINEOFSUITSMOREINFORMATIONCONTACT YOUR LOCAL JOBBERwww.shootsuit.comBREATHABLE TECHNOLOGY SPECIALLY TREATED TO ALLOW BODY HEAT TO VENT AEROTEK UNIQUE AFFORDABLE& ALL PURPOSE FULLY BREATHABLE Designed to help prevent ripping at crotch. PROFESSIONAL GRADE ORIGINALSOFTERCOMFORTABLEANDDURABLEWITHATOUCH PAINTSUIT See us at SEMA Booth# 35068
“Steve has served CAWA over the years as a member of our Manufacturers Advisory Council and is currently chair of the Public Af fairs Committee,” said Michael Ru kov, chair of the Board of Directors. “We look forward now to his partici pation and contributions to our Board of Directors, members at large and the automotive aftermarket industry.”
The primary scholarship fundraising effort for this pro gram is CAWA’s annual dinner gala, held traditionally the Sun day night before the AAPEX and SEMA shows. This year, the gala will be held Oct. 30 at the Vene tian Hotel and is sponsored, once again, by the Motorcar Parts of America. For details, email pro grams@cawa.org.Tocontribute to the associa tion’s scholarship fund, see www. cawa.org. To donate prizes for the 2022 fundraising auction, con tact Michael Beam of Idemitsu Lubricants at (480) 818-8816 or mbeam@ilacorp.com, or Pieri ni at (800) 332-2292 or admin@ cawa.org.Source: CAWA CAWA Announces the 2022 Automotive High School
Source: CAWA
Hughes Appointed to CAWA’s Board of Directors
14 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 15
For 100 years, USAA’s mis sion has served active-duty service members, veterans and their fami lies. Recipients have been nominated by nonprofit organizations to receive an NABC Recycled Ride. With the partnership of the NABC, a nonprofit committed to serving their communi ties, and many in the collision repair industry, vehicles are repaired and do nated to those identified as in need of reliable“Wetransportation.aresograteful to see this pro gram come to Lakewood,” said Mary Moss, deputy mayor of Lakewood, who presented a proclamation naming it USAA Day in Lakewood. “Our mil itary community is very important to us, and we are honored to be a part of USAA’s 100th anniversary celebration to present NABC Recycled Rides to five enlisted men and women who will benefit tremendously from the gift of reliableThetransportation.”recipientswere selected by facing financial crisis through coun seling, education and grants. The re cipients included:
The presentation was part of US AA’s 100th anniversary celebration, through which it will gift 100 NABC Recycled Rides vehicles to military families across the country, including Nashville, Seattle, Chesapeake, Sa vannah, Charlotte, Colorado Springs, Denver, Phoenix, Tampa, San Diego and finally San Antonio later this year.
On July 21, five deserving Washing ton military members and their fami lies were honored at Lakewood City Hall in Lakewood, WA, and present ed with National Auto Body Council (NABC) Recycled Rides® vehicles, all donated by USAA. The vehicles were refurbished by Seattle collision repair partners Lacey Collision Center and Certified Colli sion Group affiliates Collision 1 Au burn, Trew Auto Body, 1st Class Auto Body-Burlington and 1st Class Auto Body-Bellingham
Continued from Cover False Advertising passenger auto joined homeowners in unprofitable territory last year; however, analysts also said GEICO
Continued from Cover GEICO Closing 16 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com YOUR ASSURANCE OF QUALITY www.capacertified.org
Jacob Simula, U.S. Army, pri vate first class, received a 2017 Hyund ai Elantra refurbished by Collision One • Damien Smith, U.S. Army, spe cialist, was presented a 2018 Toyota Camry repaired by Trew Auto Body
“Today USAA is presenting vehi cles to five deserving military families to give them the gift of reliable trans portation in commemoration of US AA’s 100th anniversary,” said Harris, VP of innovation, USAA. “Thank you to our many partners, in cluding the NABC Recycled Rides program, for making this possible.”
“We were honored to join our member USAA in their 100th anni versary celebration, and grateful to our members which refurbished all of today’s beautiful vehicles,” said Dale Ross, NABC Recycled Rides them continue their path to indepen dence and success with the gift of reli able transportation.”“Thismeansthe world to me,” said Smith. “I owe a lot of people rides who helped me get places when I didn’t have a car. I’m so grateful to everybody for putting this together. I’m going to try to pass this forward at everyAdditionalopportunity.”partners in the pre sentation included 1.800.Charity.Cars; Enterprise, which provided TBD to each family; and Longhouse Invento ry Solutions, a 100% Native American female-owned company that provides child safety seats to car rental compa nies, which donated two car seats to the families.NABC Recycled Rides is a unique program in which businesses representing all facets of the collision repair industry team up to repair and donate vehicles to individuals and families in need of reliable transporta tion. Since the inception of the NABC
filed with California’s Office of Administrative Hearings. The DMV said Tesla has been misleading its customers and potential buyers about the capability of its advanced driver-assist systems. The state went so far as to say Tesla made or published statements that are simply not based on Accordingfact.to a report by the Los Angeles Times, Tesla’s website stated Autopilot “enables your car to steer, accelerate and brake automatically within its lane.” The automaker said FSD adds the ability for the car to obey traffic signals and make lane changes. That said, Tesla also explained Autopilot and FSD do not make a
• Alex Free, U.S. Army, private second class, received a 2018 Toyo ta Camry repaired by 1st Class Auto
•
NABC Joins USAA’s Ongoing 100th Anniversary Celebration by Donating 5 Vehicles to Washington Military Members
•BodyWendy Bernal, U.S. Army, pri vate first class, was presented a 2019 Toyota CH-R refurbished by Lacey Collision Center
• Doodley Joseph, U.S. Army, spe cialist, was gifted a 2018 Kia Sportage repaired by 1st Class Auto Body
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by William Johnson, Teslarati Ford, General Motors and BMW announced they will partner with the Sacramento Municipal Utili ty District (SMUD) to roll out an EV charging scheduling program. The electric grid is under going significant change right now. Utilities are moving away from fossil fuels, consumers are buying more EVs and driving up demand for electricity, and some homeowners are generating their own power. This rapidly-chang ing environment means utilities face new challenges in meeting customer demand. To address this, Ford, GM, BMW and SMUD are working to gether to schedule EV charging.
Scheduling EV charging al lows for a few things. First, it moves excess demand away from peak hours when utility compa nies may already be having trouble meeting demand. Second, it allows EV owners to charge their vehicles when electricity is cheapest and least demanded. Third, the grid becomes more balanced in power production and usage. The charging scheduling program the companies are im plementing will pay customers to charge their vehicles at set times of the day. This initial program will operate as a testing round, al lowing SMUD to balance custom er electricity usage and ultimately find the best way to spread demand throughout the day. The program will be avail able to Ford, GM and BMW cus tomers, though the vast majority of EVs on the road in the U.S. are
Teslas.Itis not immediately apparent how the program will interact with customers who generate their own power or those with home battery systems, as these factors could signifi cantly change how their vehicles inter act with the grid. As more and more utilities face the challenge of bal ancing new power generation systems with rapidly increas ing demand, expect more utilities to im plement charging scheduling into their grid management.
The meeting is open to mem bers only and costs $60 per person to attend.Registration and a meet and greet will open at 5:30 p.m., fol lowed by dinner at 6 and the meet ing at 6:30.To RSVP, contact Cindy Shillito of CAA SoCal at 714-9444028
Ford, GM, BMW to Help Schedule EV Charging in Sacramento, CA CAA will host a presentation on la bor rates and what auto body shops can do about them, Sept. 20 at Old Ranch Country Club, 3901 Lamp son Ave., Seal Beach, CA 90740. The information will be present ed by Tim Ronak of AkzoNobel. Labor rates in the Los Angeles/ South Bay/Orange County area are the lowest in California. The meet ing will answer questions related to laborHowrates:are surveys conducted? What is the difference between a standardized and non-standard ized survey?Whatis a prevailing rate? How does inflation affect labor rates?What can my shop do?
or Source:radiatorgirl@socall.rr.comCAA CAA to Host Labor Rate Presentation www.autobodynews.com AUTOBODY 18 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com GroveGardenKia We’ve Got the OEM Parts You Need 714.823.4949 45 Irvine,OldfieldCA92618 Mon-Fri 7:30am-6pm 13731 Harbor Blvd. Garden Grove, CA 92843 Your source for Kia OEM parts, exceptional service and prompt delivery. Choose Kia Dealer parts for high performance, proper fit, advanced corrosion protection and durability. Kia 949.777.2300IrvineofSat8am-4pm
Electric vehicles consume a sig nificant amount of power, and en suring electric grids remain stable will require customers to be flex ible as to when and where they charge during the day.
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“Our goal is to actually docu ment that stuff in a way that is help ful to Mrs. Jones, the customer,” Allen said. “To show, not only did we fix your car properly, it was done with OEM certified repair proce dures.”
The revelation was of interest to a CIC committee that, like SCRS and other organizations, has been looking into how shop estimate in formation sometimes ends up as entries on vehicle history reports. Schulenburg said the company of fering to sell the data was not one he, nor anyone else he has talked to about it, has heard of.
“The point here is not that they have this data, but it’s where they are getting it from,” Schulenburg said.
He confirmed it was not coming from public registries, DMVs or po lice reports, Schulenburg said.
Continued from Cover Data for Sale This summer’s Collision Industry Conference (CIC) in Pittsburgh drew hundreds of attend ees from around the country 20 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com BaseTron PREPARATION BAY & PRIMER SPRAY BOOTHSCANHERE to thewatchvideo www.symach.com
Risley said it may be a good reminder that vehicle history report ing companies such as CARFAX “shouldn’t be viewed as ‘public ene my No.During1.’”
The 40-plus data fields the com pany said it has include on a daily basis more than 62,000 VINs and 135,000 quotes---written by shops or insurers. It includes customer name and contact information—ad dress, phone and email—where the collision occurred and where the re pair quote was generated. It includes nearly $72 million of quoted parts per day, and the year, make, model and mileage of vehicles along with body, trim and engine descriptions.
“What’s of great concern is that a VIN, certainly in combination with personal identifiable information such as Aaron was ticking off—the [cus tomer] name, address, insurance com pany, plate number—all combines to potentially run afoul of various state and federal [data privacy] legislation, which is only getting stricter, with more scrutiny being paid to every body in the supply chain,” Bloch said. Panelist Pete Tagliapietra of DataTouch, LLC, agreed.
Though some believe estimate data finds its way to CARFAX or vehicle history reports after the VIN and other information is sent to “live” parts locating services during the es timating process, Tagliapietra blamed thousands of “data pumps” running on shop computer systems, scraping esti mate data sometimes without a shop’s knowledge or consent.
the committee’s panel discussion following Schulenburg’s presentation, Connecticut attorney Steven Bloch said while issues re lated to shop estimates resulting in entries on vehicle history reports is troubling, the detailed estimate in formation being offered for sale pos es even greater risks.
“It was a complete shock to us that something like that would fall into Aaron’s lap,” said Dan Risley of CCC Intelligent Solutions, cochair of the committee. “I’m glad that it did, though, because I think more discussions will be had.”
Not yet. But you will,” said Tagliapietra, whose com pany is developing a service to root out data pumps on shops’ computers systems.Panelist Tom Allen of Condi tion Now said he understands body shops’ frustration with their estimate data resulting in an entry on a given vehicle’s CARFAX or other history report.“The shop becomes the face of this incident,” Allen said. “The offi cer directing traffic [at the accident scene] may come and go. The insur ance company may be just a voice on the other end of the line, or the other side of the app. But the first human we see in this instance is the shop. I believe they get the brunt of things, right or wrong.”
cesses, we collect 86% of all quoted collision repairs in North America, whether the quote is taken through a body shop or any insurance carri er.” Even if that quote doesn’t reach an insurer, Schulenburg said he was told, “that data goes into our system within 24 hours.”
Allen said his company for about a decade has offered a way for body shops “to control the negative,” a way to use a vehicle history report to “show the good, not the bad,” by playing up the use of OEM parts in the repair of the vehicle, for example.
“It is coming from a data aggre gator, who is selling it,” Schulenburg said. “There’s a lot of good compa nies out there that are utilizing data to do the right thing for this indus try. And there’s at least one compa ny who is not doing the right thing. There’s at least one company that is turning it into a separate revenue stream to take the information you shared with them for one intended purpose, and selling it to someone else to sell for an entirely different purpose that you didn’t intend.”
The leaders of the CIC com mittee, knowing Schulenburg’s long-standing work on data privacy issues, noted the irony that a data aggregator selling such information would contact him.
“The information going to the vehicle history companies is the ice above the waterline,” he said. “What’s below the waterline? For you shop owners out there, what’s below the waterline is all of your DRP relationship information: who you have DRP relationships with. What your negotiated labor rate is. Who you buy parts from. What dis counts you offer. Anything that can be gleaned off that estimate is being taken, compiled and aggregated, and being used for other purposes.”
The founder of the company, who Schulenburg said he spoke to after the initial call, said a non-dis closure agreement prevented him from revealing the source of the data; he told Schulenburg he couldn’t say more because “if I answer too many questions, you’ll figure it out.” He said it was a company Schulenburg would know because their primary business model “has something to do in collision,” and that licensing the data to be sold is “just a side stream of revenue.”
Virginia shop owner Barry Dorn asked the panel how a shop can know a company that says it is only pulling limited estimate data needed for a specific purpose---like parts locating or customer satisfac tion indexing—is actually doing only just “Youthat.can’t.
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Source: CREF CREF Raises $100,000 at Golf Fundraiser
“The SEMA Show has a lot to offer, from seeing new products and vehicle builds, meeting with manufacturers, learning from experts and developing meaningful relationships that you can only get from an in-person event,” said Tom Gattuso, SEMA vice president of events. “We encourage showgoers to take advantage of all the elements of the SEMA Show, so that they get the greatest ROI.”
takes place Nov. 1, and will be presented by James Pogue, Ph.D., president and CEO of JP Enterprises. Part of the Business Management Track, each DEI session will feature thought leaders, skill-building seminars, networking, inspiring role models and action-oriented content.
Complete details about the Nov. 1-4 SEMA Show taking place in Las Vegas, NV, are available at www.semashow. com.Source: SEMA www.autobodynews.com
Continued from Cover SEMA Show
UPDATED DAILY
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“Celebrity Insights,” moderated by African American Racers Association co-founder Chris Harris, features automotive celebrities, legends and luminaries with diverse backgrounds and experiences. The one-hour discussion will give attendees a glimpse into the lives of some of their favorite personalities.
The Collision Repair Education Foundation’s (CREF) 20th Annu al Golf Fundraiser, co-hosted by PPG Automotive Finishes, was a roaringHeldsuccess.onJuly 19 at the Edge wood Country Club in Pittsburgh, PA, the event sold out to capacity with 146 sponsors and industry supports enjoying a day on the green while raising over $100,000 to support collision repair pro grams, schools and students around the country. The winning team, with a score of just 56, consisted of Rich Finoli, PPG; Steve Morel li, community supporter; Derek Severns, Bowser Automotive; and John Parran, PPG. Participants also had the chance to win great prizes by competing in individual hole con tests.Helicopter ball drop winners included Linda Mazur, commu nity supporter; Charlie Jordan, Caliber Collision; and Mary Ma honey, Enterprise Holdings.
CIECA announced its agenda and speakers for the upcoming CIE CA CONNEX Conference, to be held Sept. 13-14 in St. Louis/St. Charles, MO. In addition to a line-up of top industry speakers, there will be networking opportunities, a gifting ceremony by the National Auto Body Council® (NABC) as part of its NABC Recycled Rides® program, CIECA’s open annual meeting and a tour of Hunter Engi neering.This year’s theme is “CIE CA Next Gen: Evolving to Meet the Needs of the Collision Indus try.” All industry stakeholders, including CIECA members and non-members, are invited to attend. Conference attendees are el igible to receive credit toward a professional designation from the Automotive Management Institute (AMi).The day prior to the confer ence, NABC will be holding the Boone Valley Golf Club Fundrais er in Augusta, MO.
“Celebrity Insights” takes place Nov. 4, along with five other sessions that comprise the brand-new Enthusiast TrackReturningprogram. by popular demand is the Leadership Essentials Track, presented by Dale Carnegie. Consisting of six courses spread out over three days, the program can be taken as a whole or individually. Each course features acclaimed trainers from Dale Carnegie Training. Known for having a leadership, communications and sales program that improves both individual and business performance, Dale Carnegie Training focuses on core human relations principles and is said to transform lives. Also continuing in 2022 are comprehensive programs from partners, including the Society of Collision Repairers (SCRS), the Inter-Industry Conference on Auto Collision Repair (I-CAR) and the Tire Industry Association (TIA).
All sessions are held in meeting rooms at the Las Vegas Convention Center, making it easy and convenient for attendees to schedule seminars between meetings with exhibitors. Registrants can sign up for the education program while applying for SEMA Show credentials at www.semashow.com/ register.Those who are already approved for credentials can add education sessions by going into their SEMA Show dashboard. Sessions will also be able to be added through the SEMA Show mobile app. This year’s information will be updated in the mobile app in August, but the app can be downloaded now from the appThestore.SEMA Show is the world premier automotive trade show, featuring new products and trends in vehicle customization.
Source: CIECA Agenda Announced for CONNEX 2022
CEO Elon Musk undoubtedly knows the importance of the Fremont Factory based on comments made earlier this year.
Tesla’s Fremont Factory Produces its 2 Millionth Car BendPak, Inc., a global man ufacturer and marketer of ve hicle service equipment and specialty consumer products, announced changes to its ex ecutive team, effective Aug. 3. President Don Henthorn, who has led the company since establishing it in 1965, will take on a more limited role in its daily operations as chair man emeritus. Jeff Kritzer will be promoted from execu tive vice president to succeed Henthorn as president and CEO.At the same time, Rudy Diaz will step up from vice president of information tech nology to executive vice presi dent and chief operating officer (COO). Jim Fornear moves from financial controller to chief financial officer (CFO). Rounding out the leadership team, Javier Arias continues in the critical role of vice pres ident of operations.
On July 18, the factory built its 2 millionth vehicle since Tesla assumed ownership of it in 2010, according to one employee at the plant who told Teslarati. Tesla employees there also received a small card to commemorate their hard work.
The Fremont Factory was once Tesla’s main manufacturing plant and could still be considered that today, as it produces all four electric models and was the automaker’s initial production facility in the U.S. Since Tesla moved its headquarters from nearby Palo Alto, CA, to Austin, TX, late last year, the Fremont Factory has continued to be one of the automaker’s crucial facilities and may even be the subject of a future expansion project.
In March 2020, Tesla built its 1 millionth vehicle, a red Model Y not the millionth vehicle to roll out of Fremont but Tesla’s millionth unit produced in its history.Since 2020, Tesla has opened two new factories, increased manufacturing output at both Fremont and Shanghai with expansion projects, and nearly tripled its quarterly delivery rate from Q1 2020 Q2 2022’s 254,695 deliveries are 2.88 times what Tesla delivered in Q1 2020. This accomplishment, how ever, is a real tip of the cap to Tes la and the entire team at Fremont. While the site lacks the neces sary space for the world’s most valuable automaker, as Tesla has grown considerably over the past five years, it continues to manu facture units well above what is typical for its normal “production capacity.”Fremont has an annual production capacity of 600,000 vehicles, but production was running at as much as 20% over that figure in Q2 to make up for lost units in Shanghai due to a manufacturing shutdown.
by Joey Klender, Teslarati Tesla’s Fremont Factory in Northern California has produced its 2 millionth car: a Red MultiCoat Model 3 Performance.
“We still operate our California factory, which is the largest auto plant in North America, at full capacity and are considering expanding it significantly,” Musk said in a tweet. “It has built 2/3 of all electric vehicles in North America, twice as much as all other carmakers combined.”
Source: BendPak, Inc.
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Enforcement/Licensing Modernization Update
CAA Reports on BAR Advisory Group Committee Meeting
See the presentation regulations.pdfbag/202207/legislation-and-https://www.bar.ca.gov/pdf/here:
2022 Smog Check Performance Report
Discussion and concerns surrounded AB 2682, which requires auto shops that install or replace catalytic converters to ensure they are permanently marked with a VIN and requires smog stations to visually inspect and notify customers whether or not converters are engraved with a VIN. Questions regarded the letter/number font size, placement, etc. of the VIN on the catalytic converter, as well as details of the visual inspection. Regulations may need to be implemented to clarify and properly enforce, if the bill passes and signed by governor. Regulations adopted in 2022 included Smog Check Repair Assistance, License and Regulation Training and STAR Program Update.Pending regulations include Smog Check Equipment-Bio Metrics, Smog Check Inspection EquipmentDAD Specification Update, Citation & Remedial Training Requirements for ARDs, ARD Registration Application Requirements and Vehicle Safety Inspection Program.
The BAR held a regulatory workshop regarding the proposed vehicle safety inspection program. The new program, based on the passage of AB 471, is designed to protect consumers when purchasing revived total loss salvage vehicles. Many unsuspecting consumers are purchasing rebuilt total loss vehicles that may not have been
Vehicle Safety Inspection Program Regulation Workshop
referrals.pdfca.gov/pdf/bag/202207/storage-fee-https://www.bar.
8.1. BAR-OIS will be certified for use on Windows 11 at a date to be announced.Seethe presentation bag/202207/BAR-OIS.pdfhttps://www.bar.ca.gov/pdf/here: STAR Smog Check Program Changes
The BAR currently has 34,093 registered automotive repair dealers in California.Seethe presentation meetingbag/202207/licensing-statistics.pdfhttps://www.bar.ca.gov/pdf/here:ThenextBARAdvisoryGroupisscheduledforOct.20.
Licensing Statistics
, Page 35 24 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com
Bill and BAR Regulations Update
BAR is in the process of consolidating all DCA regulatory entities into a single licensing and enforcement system. The intent is to modernize business process online. See the presentation
The legislative bill update included summary of AB 646-Expunged Convictions, AB 1733-Open Meetings, AB 2350-Zero Emissions Aftermarket Conversion Project, AB 2496-Vehicle Exhaust Systems and the following catalytic converter bills: AB 1740, AB 2407, AB 2682, SB 986 and SB 1087.
The BAR Advisory Group (BAG) was established to increase the level of communication between BAR, the automotive repair and Smog Check industry, and stakeholders. As a member of the BAG, the CAA has provided a summary of the July 21 meeting. Most regulations mentioned are currently under consideration by the BAR and may becomeLegislativelaw.
moverecommendingrunningsecuritySecuritybag/202207/ELM.pdfhttps://www.bar.ca.gov/pdf/here:BAR-OISSmogCheckUpdateBARisconcernedaboutrisksforcomputersontheBAR-OIS.BARisallBAR-OISuserstoWindows10orWindows
Changes include deleting outdated Gold Shield provisions, modifying existing equipment and eligibility standards, and establishing a STAR certification suspension rather than invalidation process.
See the presentation bag/202207/star.pdfhttps://www.bar.ca.gov/pdf/here:
Enforcement Statistics
BAR reported vehicles certified by “high performing” smog check stations failed at lower rates at roadside inspections compared to vehicles certified by stations with lower FPR scores. BAR and CARB believe smog could be reduced if all stations operated as effectively as high performing stations. See the presentation bag/202207/smog-check-report.pdfhttps://www.bar.ca.gov/pdf/here:
See BAR Advisory Group
Storage Fee Referrals In response to concerns raised by the insurance industry about unreasonable storage rates charged by shops, BAR created a dedicated email to respond to vehicle storage and feeBARissues.reviews and determines the appropriateness of storage fees and makes recommendations. BAR also educates ARD on laws pertaining to storage fees. More than 30 processed referrals to date and 16 cases have resulted in storage fees being reduced or eliminated. About 15 cases resulted from adjuster/ insurer delays in picking up a total loss vehicle.Discussion and concerns were raised about insurer delays in inspecting vehicles insurers have six business days to inspect vehicle damage after being notified of claim which increases storage rates, and failure of insurers to pay for required repairs, which also causes delays. Comments included allowing shops to also use dedicated email to contact BAR regarding storage issues, instead of only insurers.BAR will continue to mediate and educate stakeholders regarding the storage laws and fees. See the presentation here:
Consumer complaint trends as of 2021-22 YTD are as follows: engine repair, 34%; general repair and maintenance, 18%; auto body, 15%; transmission, 8%; smog, 6%; used car transactions, 5%; vehicle warranty, 5%; unlicensed activity, 2%; towing and storage, 1%. See the presentation here: enforcement-statistics.pdfwww.bar.ca.gov/pdf/bag/202207/https://
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There’s an expression I’ve been thinking about in relation to the col lision repair industry: “Pigs get fat and hogs get slaughtered.” As it applies to business, I think it means if you end up being greedy or taking the good times for granted, it’s going to catch up with you. It reminds me of another ex pression I use a lot: “Lots of sales cover lots of sins.” You can substi tute “mistakes” for the word “sins.” I hear from a lot of body shops about how much their sales are up, some times to record levels, and I’m con cerned a false sense of security can settleItin.can be easy to take your eye off the ball when work is plentiful. Let’s start with the higher sales number. At least some portion of that is likely attributable to more parts per repair order. CCC Intelli gent Solutions reported there were almost 12 parts per claim on aver age last year, a number that has been climbing since 2011, and especially in more recent years. I’ve seen some other statistics that suggest there’s anywhere between seven and nine more parts per repair now. Add to that the increased price of those parts. Again, CCC data shows parts prices increased 5% in the first quarter of this year alone, after a 7.4% overall increase last year. I’ve seen other statistics show ing some parts prices have gone up between 18% and 23%, depending on the type of part. So if there are more parts per repair order, and the prices for those parts have gone up, then of course your sales should be up. But remem ber, as a repair order includes more parts and less labor, your overall I’m not saying that’s bad or good. All I’m saying is looking at just your increased sales may be giv ing you that false sense of security.
Mike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.
Don’t the
Ball
Remember the start of the pandemic, when work temporari ly stopped coming to the door? So many shop owners and managers told me during that time they real ized they needed to get back to ba sics, in terms of making sure SOPs were being followed, focusing on selling and capture rate, and offering great customer service. That’s what I’m suggesting to you here, that your increased sales may have led you to stop keeping your eye on the ball. Maybe your estimate quality isn’t as good as it should be, but the higher parts dollars are masking that. Are you continuing to watch your profit margins on labor, parts, materials, sublet, etc.? Is the backlog of work leading to any customer service “sins”? It can be easy to get complacent when you know if one customer gets mad at you, you have 20 more lined up at the door. But you still need to care about that customer not going some where else. Make sure your custom er service isn’t slipping. Maybe your outstanding parts credits are stacking up. Maybe your receivables have started to slip. Maybe you’re not closing out ROs in a timely manner. Are you still watching your efficiencies? There are a lot of things to still make sure you’re keeping an eye on. I’m not an economist. I don’t know what the future holds. But in every recession, I’ve seen shops wish they had stuck to the basics. Take some time right now to make sure lots of sales are not masking a lot of sins in your business, and that you’re not going to suffer the fate of the hogs.
with Mike Anderson
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Let Higher Sales Take Your Eye Off
From the Desk of Mike Anderson
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 27
“These are moving variables depending on the shop’s location and time of year,” said Terlep. Ideally, the facility’s walls should be a matte color. He rec ommended a solid color coating in beige, grey, light grey or white with no patterns.
OEProductAttanasioInnovationGaryLedouxShopCertification with
Tips
Frank Terlep recommends a
Frank Terlep said
properly outfitted ADAS services and calibration business fa cility should ensure all calibration procedures are performed indoors without obstructions or uneven surface shadows. Credit: Courtesy of LaMettrey’s Collision, Glass & More See How to Profit from ADAS, Page 30 28 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com 7 75-322-1837 Fax 900 Kiet zke Lane Reno, NV 89502 ahardie@cor winauto.com www.cor winbuickgmc.com 775-333-8777 COMPETITIVE WHOLESALE PRICES • Fast Free Daily Deliver y Throughout Nevada and Nor thern California • Extensive Inventor y of GM Genuine Parts collision par ts Updated Daily • Team of Wholesale Parts Specialists that Prioritize Your Cycle Time M-F 8-5:30 CORWIN BUICK GMC
Stacey Phillips is an award-winning freelance writer and editor for the automotive industry. She has 20 years of experience writing for a variety of publications, and is co-author of “The Secrets of America’s Greatest Body Shops.” She can be reached at sphillips.autobodynews@gmail.com.
Tools One of the essential tools for a cali bration center to acquire, according to Terlep, is an OEM and/or after market diagnostic tool and/or soft ware.“You probably need both,” said Terlep. “You need multiple after market tools because they all have limitations.”Theyalso need to be kept up to date.“You aren’t going to do a 2022 calibration with 2021 software,” he from ADAS Services and Calibration—It’s Not Just About the Targets with Ed Victoria Antonelli Strategies with Stacey Phillips for Busy
Industry statistics show nearly 50% of the North American car parc will be Advanced Driver Assistance Sys tems (ADAS)-equipped by 2025. By 2030, the percentage of ADASequipped vehicles will be more than 75%.With the overwhelming growth in this area, Frank Terlep, co-found er of Auto Techcelerators, said col lision repair facilities are currently faced with many challenges conduct ing ADAS services and calibrations.
The first is location. Based on industry data, Terlep said 80% of collision repair facilities do not have the required space to perform these services. They also need a business operating system, trained person nel and equipment, which includes targeting systems, diagnostic tools, alignment systems, vehicle lifts and more.One of the biggest challenges is identifying a vehicle’s ADAS tech nologies and required calibrations, which Terlep noted most shops do He shared a February finding from Honda that identified 80% of appraisals processed through CCC Intelligent Solutions that needed a calibration did not include a line item related to calibration. During a recent webinar spon sored by Auto Techcelerators, Terlep shared some of what he believes are the requirements to run a properly outfitted ADAS services and cali brationEstablishedbusiness.in 2019, Auto Tech celerators assists the automotive, collision, glass, insurance and truck industries to properly estimate, cal ibrate and validate ADAS systems, repairs and calibrations. The compa ny’s Test Drive CoPilot™ platform was chosen as one of 15 semifinalist solutions in the 10th annual Special ty Equipment Market Association (SEMA) Annual Launch Pad Com petition. The Facility For businesses planning to perform 10 or more calibrations or ADAS repairs per day, Terlep advised fa cilities allocate at least 4,000 square feet. “If you are going to do calibra tions properly, you can’t do them in a parking lot, under a tree or in space where there isn’t enough room for targets to be the proper distance,” he explained.Terlep recommended setting up three work bays and outfitting the facility to ensure all calibration pro cedures are performed indoors with out obstructions or uneven surface shadows.Each calibration bay needs a floor space of at least 33 feet wide by 17 feet in length to perform the calibrations, and the floor should be level within four 10ths of an inch from one side of the workspace to the other.“Aslight incline along the floor of the space could result in the miscalibration of a camera or radar sensors, thus skewing the vehicles’ reactions,” Terlep explained.
“Targets are patterns and you don’t want to confuse the sensors you are calibrating with patterns be hind the targets,” explained Terlep. “Ensure there are no reflections or shadows and there are no reflective surfaces that might interfere with the calibration equipment.”
lighting should be diffused with minimal shadows
How to Profit
For owners/operators consider ing opening a mobile business, Ter lep said to consider the skills person nel will offer, the cost of insurance and equipment, space availability, lighting, who will be checking the alignments and how documentation will be collected.
Shop
Body Shops with Stacey Phillips My SEMA with Stacey FromProductPhillipsInnovationwithMikeAndersontheDeskofMike Anderson
The floor should be painted in a neutral tone, be pristinely clean and be able to be written on. He also stressed the importance of having evenly-diffused lighting with minimal shadows. LED bulbs should be 300-400 lumens that can be adjusted based on the seasons, weather and time.
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Terlep highly recommended having OEM tools on hand for the vehicles the facility typically repairs or subscribing to a remote diagnos tic service. He said there are current ly five of these types of businesses available today. Not only do remote diagnos tic companies perform pre- and post-scanning, but many also offer remote calibration services. In some cases, Terlep said they provide free targets or a low dollar amount and split the revenue with the facility. He recommended owners/op erators compare the remote cost vs. the cost of purchasing OEM soft ware.Another consideration he not ed is related to alignments. With 11 auto manufacturers requiring a calibration following a wheel align ment, Terlep said in most cases, a vehicle needs an alignment check before a “Alignmentscalibration.and calibrations are like peanut butter and jelly sand wiches,” he said. “If the vehicle isn’t aligned correctly, there’s a good chance the ADAS systems aren’t going to work.” As a result, he said facilities must be in the alignment business or have an alignment company nearby.
ADAS repairs and calibrations also require additional tools such as reflective metal sheets, metal cones, window calibration tools, floor mat calibration targets, doppler simula tors, HUD systems and more.
“If one is off and doesn’t work, the outcome is not good,” he pointed out.
Workflows and Processes
The Investment When determining the investment to begin offering ADAS services/ calibration, Terlep said to consid er the cost of the facility, targeting systems, targets, the alignment sys tem, diagnostic tools and business software.While he estimates a mini mum investment might be around $150,000, it could easily reach $250,000-$300,000. Return on Investment (ROI) To be successful in the ADAS repair and calibration business, Terlep ad vised facilities to focus on process and volume.“Thekey to success is to cap ture three to 10 customers who re pair 100 vehicles a month where you can expect to receive 25-40% of those vehicles,” he said. For shops doing 4,800 calibra tions annually, he estimated $773,577 annual gross profit. For more information, visit www. Toautotechcelerators.com.watchthewebinar, visit f5Css50Hkwww.youtube.com/watch?v=dbhttps:// www.autobodynews.com
noted.One of the costliest pieces of equipment required is the targeting system, which is typically rectangu lar with black and white patterns.
Although some shops organize pric ing by service category, Terlep and his team have found organizing by manufacturer is preferable. He also recommended shops take steps to ensure they have an ac curate and detailed billing system.
Because most collision repair facilities don’t have the required space to prefer a calibration, Terlep foresees the industry will operate in a “hub and spoke” model in terms of calibrations, where several stores in a certain area will use a central loca tion for these services. As a result, ADAS/calibration software should ideally include this business model. He noted five of the largest or ganizations in North America cur rently manage calibrations in this way. Documentation and Liability Terlep recommended facilities doc ument every aspect of the ADAS service/calibration process as if the shop were going to court tomorrow. This includes the vehicle com ponents, calibration triggers and required calibration types, pre- and post-scans, repair order/lines, a health scan and images of a vehicle. It should also include a calibration results report, post-calibration safe ty system verification test results, a detailed invoice and a workflow re port.“How can any organization look at a customer and give them the keys to the vehicle without provid ing them with validation and docu mentation that they accurately test ed and validated the systems work properly?” said Terlep. He advised shops to remember that ADAS systems directly affect acceleration, braking and steering.
Organizing Pricing and Getting Paid
ADAS/Calibration Software
For shops planning to enter this side of the business, Terlep said it is critical to have a software platform. However, he believes there isn’t one on the market to meet all of the cur rent needs.“I’vetalked to a lot of business es and most are using five to seven different systems to manage and op erate their companies,” he said. He said the ideal software would help identify and locate ADAS technologies, calibration triggers and required calibrations, educate customers about what needs to be done with their vehicles, and assist shops to create better, fast er and more accurate repair plans. The software would also help the business manage all workflows and processes, generate, share and store detailed documentation, and operate an efficient and profitable business.
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“It’s critical to have the right size targets,” said Terlep. “Be pre pared to purchase additional targets when new ADAS systems or com ponents are introduced.”
“If an ADAS system fails, who is to blame? The driver, the OEM, the shop or the insurer?” Without documenta tion, Terlep said, you don’t know.
Terlep shared what he referred to as the “seven moments of truth” when repairing/calibrating ADASequipped vehicles. They include identifying and locating the tech nologies and needed calibrations; communicating with the customer; preparing an accurate repair plan; ordering and scheduling the ser vices; documenting all pre-calibra tion requirements; documenting calibration actions and results; and performing, managing and docu menting the test drive.
Continued from Page 28 How to Profit from ADAS
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 31 VEHICLEEMISSIONCONTROLINFORMATIONConformstoregulations:2016 MY California: Not for sale in states with California emissions standards. TWC/HO2S/WR-HO2S/CAC/TC/DFIU.S. EPA:T2B4 FED2.3L-Group:LDVGFMXV02.3VJWEvap:GFMXR0125NBVNoadjustmentsOBDII Fuel: Gasoline ABZ VEHICLEMFD.BYFORDMOTORCO.INU.S.A. DATE: EXTPNT: RC: DS0: WB BRK INTTR TP/PS R AXLE TR SPR 114 4 GP K 45 V DB F05 UTC THISVEHICLECONFORMSTOALLAPPLICABLEFEDERALMOTORVEHICLESAFETYSTANDARDSINEFFECTONTHEDATEOFMANUFACTURESHOWNABOVE.01/03 VIN:TYPE:00000000000000000 MPV FRONTGAWR: 2735LB AT AT 205 kPa/30 240 kPa/35 1240KGP235/70R16SL16X7.0J REARGAWR: 3325LB 1508KGP235/70R16SL16X7.0JGVWR: 5880LB/2667KG WITHTIRESRIMSPSICOLD WITHTIRESRIMSPSICOLD F0085T0183 UA 13 3U51B TIRE SIZE COLD303kpa 44psi 303kpa 44psi 303kpa 44psiThecombinedweightofoccupantsP265/70R17P265/70R17P265/70R17FRONTREARSPARE ADDITIONALINFORMATIONSEATING CONTROLVEHICLEEMISSIONINFORMATION Conformstoregulations: 2015 Fuel: Gasoline U.S.EPAclass/stds: LDV/TIER2 Californiaclass/stds: PC/ULEVqualified Group: FGMXV01.80111.2L Evap:SFI/HO2S/TWCFGMXR0095805,OBD:II 00000000 FRONTREARSPARE 215/55R1697H215/55R1697HT125/85R1699 SEATINGCAPACITY TOTAL 4 FRONT 2 REAR 2 Thecombinedweightofoccupantsandcargoshouldneverexceed352kgor776lbs.240kPa,35PSI240kPa,35PSI420kPa,60PSISEEOWNER’SMANUALFORADDITIONALINFORMATIONTIREANDLOADINGINFORMATION TIRE SIZE COLDTIREPRESSURE COUSSINSRSSIDEAIRBAGGONFLABLELATÉRAL(SRS) TOAVOIDSERIOUSINJURYORDEATH:•Donotleanagainstthedoor.•Donotuseseatcoversthatblocksideairbagdeployment.Seeowner’smanualformoreinformation.POURÉVITERDESBLESSURESGRAVESOUMORTELLES:•Nevousappuyezpascontrelaporte.•N’utilizezpasuncouvre-siègequipeutbloquerledéploiementducoussingonflablelatéral.Voirlemanuelduconducteurpourdeplusamplesrenseignements. WARNINGAVERTISSEMENT VEHICLE MFD .BY: TOYOTA MOTOR MANUFACTURING, GVWR 4233LB GAWR FR 2668LB RR 2668LB THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY , BUMPER , AND THEFT PREVENTION STANDARDS IN EFFECT ON THE DATE OF MANUFACTURE SHOWN ABOVE . PASS. CAR C⁄ TR : 4Q2 ⁄ LA43 ACV30L --CEPGKA A ⁄TM: --01A ⁄ U241E MADE IN U.S.A. 08270KENTUCKY,00000000000000000INC.02 ⁄ 04 THIS VEHICLE RAL MOTOR STANDARDSVEHICLEINEFFECTONSHOWNABOVE.V.I.N.:00000000000000000STKAAA5--NH737M --A --A GAWR Contact Us : Contact your LKQ/Keystone Local Sales Rep Upload your photos to the Website: www.AutoDataLabels.com Email your photos: Labels@AutoDataLabels.com DELIVERY IN 1-3 DAYS! SUPPLY CHAIN ISSUES COSTING YOU TIME & MONEY? AUTO DATA LABELS ARE CUSTOM DESIGNED AND MADE IN AMERICA Place Your Label Order Via One of These 3 Easy Ordering Options: To Visit Our Website SCAN HERE FOR ADDITIONAL INFORMATION ABOUT AUTO DATA LABELS: visit our website at www.AutoDataLabels.com email us at labels@AutoDataLabels.com or call us at (631) 667-2382 ©2022 Auto Data Labels an LKQ Company. Visit us at Shop.LKQcorp.com and LKQcorp.com Vin Labels AC Labels Caution LabelsEmission Labels Tire Pressure Labels Paint Code Labels SRS SIDE AIRBAG COUSSIN GONFLABLE LATÉRAL (SRS) TO AVOID SERIOUS INJURY OR DEATH: D not lean against the door.D not use seat covers that block side air bag deployment.See owner’s manual for more information. POUR ÉVITER DES BLESSURES GRAVES OU MORTELLES: Ne vous appuyez pas contre la porte. N’utilizez pas un couvre-siège qui peut bloquer le déploiement du coussin gonflable latéral. Voir le manuel du conducteur pour de plus amples renseignements. AVERTISSEMENTWARNING TIRE AND LOADING INFORMATION TIRE SIZE COLD TIRE PRESSURE 303kpa 44psi 303kpa 44psi 303kpa 44psi The combined weight of occupants and cargo should never exceed 505 Kg or 1114 Lbs. P265/70R17P265/70R17P265/70R17FRONTREARSPARE SEE INFORMATIONMANUALOWNERSFORADDITIONAL SEATING CAPACITY TOTAL 3 FRONT 3 REAR 0 VEHICLE EMISSION CONTROL INFORMATION Conforms to regulations: 2016 MY California: Not for sale in states with California emissions standards. TWC/HO2S/WR-HO2S/CAC/TC/DFI U.S. EPA T2B4 LDV 2.3L-Group: GFMXV02.3VJW Evap: GFMXR0125NBV No adjustments needed. FED OBD II Fuel: Gasoline ABZ VEHICLE MFD. BY FORD MOTOR CO. IN U.S.A. DATE:EXTPNT: RC: DS0: WB BRK INT TR TP/ PS R AXLE TR SPR 114 GP K V DB F05 UTC THIS VEHICLE CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS IN EFFECT ON THE DATE OF MANUFACTURE SHOWN ABOVE. 01 03 TYPE:VIN: 00000000000000000FRONTMPVGAWR: 735LB AT AT205 kP 30 240 kP 35 16X7.0JP231240KG570R16SL REAR GAWR: 3325LB 16X7.0JP231508KG570R16SL GVWR: 5880LB 2667KG PSIRIMSWITHIRESCOLD PSIRIMSWITHIRESCOLD T0183F0085 UA 13 3U51B
32 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com Honda and Acura Genuine Parts is an online ordering portal for repair facilities to order parts directly from the Honda/Acura Dealer(s) of their choice $0 enrollment fee Quick access to live inventory* in the Honda and Acura Genuine Parts catalog Easy streamlined ordering process saves your employees’ time so they can work on repairing cars Benefits for Repair Facilities: GET STARTED! CREATE YOUR ACCOUNT GenuineHondaParts.Honda.comAT: For Account Help, Contact: HondaandAcurapartsportal@ahm.honda.com Click on the “My Account” button and then click “Register”. *Available through most dealers
Dept.
Galpin Honda Mission Hills 800-GO818-778-2005GALPIN Dept. Hours: M-F 7:30-6; Sat 8-2 mteeman@galpin.com
Dept.
FindlayHendersonHonda Henderson 888-234-4498702-568-3531 Dept. Hours: M-F 7-6; Sat fhhparts@findlayauto.com8-5
Richland
Honda of Hollywood Hollywood 323-466-3205800-371-3719 Dept. Hours: M-F parts@hondaofhollywood.com8-6
Scott Robinson Honda Torrance 310-371-8320 Dept. Hours: M-F 7-6:30; Sat mluna@scottrobinson.com7-5 Selma Honda Selma 559-891-5111800-717-3562 Dept. Hours: M-F 7-6; Sat hondapartsmgr@selmaautomall.com7:30-4:30
South
Capitol Honda San Jose 408-445-4412 Dept. Hours: Mon-Sat 7:30-6; Sun sbettencourt@penskeautomotive.com8-5
Please contact these dealers for your Honda or Acura Genuine parts needs. CALIFORNIA ACURA Acura of Concord Concord 925-680-4233 Dept. Hours: Mon-Sat keith.whisten@cacargroup.com7-6 Acura of Fremont Fremont 888-435-0504510-431-2560 Dept. Hours: M-F 8-6; Sat mike.ohare@acuraoffremont.com8-5 Acura of Pleasanton Pleasanton 888-985-6342925-251-7126 Dept. Hours: M-F 7:30-6; Sat mitch.cash@hendrickauto.com8-6 AutoNation Acura Torrance 310-784-8664310-539-3636 Dept. Hours: M-F 7-7; Sat alvaradow1@autonation.com8-5 Bakersfield Acura Bakersfield 661-381-2600 Dept. Hours: M-F bakersfieldacuraservice@yahoo.com7:30-5:30 Marin Acura Corte Madera 415-927-5350800-77-Acura Dept. Hours: M-F 8-5:30; Sat 8-4 parts@marinacura.com Metro Acura Montclair 800-446-5697909-625-8960 Dept. Hours: M-F wholesaleparts@metrohonda.com7:30-5:30 Acura of Honolulu Honolulu 866-931-9086808-942-4557 Dept. Hours: M-F 8-5; Sat 8-4 RayleenGarcia@lithia.comTokuda@lithia.comJohara@lithia.com Findlay Acura Henderson 877-770-5873702-982-4160 Dept. Hours: M-F 7-6; Sat jmoore@findlayauto.com8-4 Hinshaw’s Acura Fife 253-926-3331 Dept. Hours: M-F 7-6; Sat johnny@hinshaws.com8-5 CALIFORNIA NEVADA CALIFORNIA HONDA HAWAII NEVADA WASHINGTON CALIFORNIA CALIFORNIA IDAHO CALIFORNIA WASHINGTON
Findlay Honda Las Vegas 702-982-4260 Dept. Hours: M-F 7:30-5:30; Sat 8-5 fsanchez@findlayauto.com
Larry Hopkins Honda Sunnyvale 408-720-0221408-736-2608 Dept. Hours: M-Sat parts1@hopkinsdirect.com8-5
McCurley
Dept.
Barber Honda Bakersfield 661-396-4235 Dept. Hours: M-F bestchoice@barberhonda.com8-5:30
Concord Honda Concord 925-825-8016 Dept. Hours: M-F kevin.valenzuela@concordhonda.com8-6
Keyes Honda Van Nuys 818-756-6549 Dept. Hours: M-F 8-6; Sat malvarez@keyeshonda.com8-5
Metro Honda Montclair 800-446-5697909-625-8960 Dept. Hours: M-F 7:30-5:30; Sat wholesaleparts@metrohonda.com7:30-4 Ocean Honda Santa Cruz 831-464-1800 Dept. Hours: M-F 7-6; Sat mickw@oceanhondasantacruz.com8-4:30 Pacific Honda San Diego 858-565-9402 jgardiner@pacifichonda.com San Francisco Honda San Francisco 415-913-5125 Dept. Hours: M-F partsws@sfhonda.com8-5
Larry H. Miller Honda Boise 208-947-6060888-941-2218 Dept. Hours: M-F 7-6; Sat 8-5
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 33
Hinshaw’s Honda Auburn 253-288-1069 Hours: M-F 7-6; Sat rickb@hinshaws.com7:30-4:30 HondaIntegrity 800-456-6257509-547-7924 Hours: M-F 8-5:30; Sat hondaparts@mccurley.net8-4 HondaTacoma 888-497-2410253-474-7541 Hours: M-F 7:30-6; Sat bgregory@southtacomahonda.com8-5
Honda of the Desert Cathedral City 760-770-0828 Dept. Hours: M-F 7-6; Sat mpartridge@honda111.com7-5
Honda of Pasadena Pasadena 800-433-0676626-683-5880 Dept. Hours: M-F 8-6; Sat 8-4
Tacoma
How is Your Auto Body Shop Dealing with the Great Resignation?
One of the smartest ways to do this is to start inviting employ ees outside the leadership team and closer to the rest of the crew to par ticipate in the decision-making pro cess.Some body shop owners said communication improved tremen dously during the pandemic because it became mandatory. “People were no longer in the same room, so im parting communication changed,” one owner said. “We became a Zoom culture, and in many cases, we became more comfortable with it and adapted.”Thepandemic created a virtu al world, but unfortunately it won’t have much of an impact down the road in collision repair, because you can’t fix cars via Zoom. It means some employees who were sitting home for more than a year are going to undergo major changes, like commuting and spend ing less time with their families. Some people won’t adapt well and it may take a month or two to re-en gage, so patience but accountability should play a role. During the pandemic, many shop owners and managers decided to push employee communication to the sidelines. The idea was they should not focus on engagement, saying “We can’t ask our manag ers, techs, estimators and painters to do one more thing!” Stressed out employees were on their own and forced to navigate it all solo. Some quit and many were laid off, and even a few took early retirement or sold their shops to an MSO.
by Ed Attanasio You thought we would be done with the pandemic by now, but like Al Pacino’s character, Michael Corle one, said in The Godfather II, “Just when I thought I was out, they drag me back in!” Will the effects of the pandemic always be a part of our lives? It sure looks like Thereit.are still many questions we never had to deal with before, and many things we thought would be in our rearview mirrors by now. Are you prepared for the postCOVID work environment? Are you ready for a majority hybrid-remote office model? Are other shops try ing to hire away some of your top people? Will some of your upper management take this opportunity to retire? Is it time to sell? These are life-changing deci sions and the time to make them is here.We’re now entering the post-pandemic world and many of your employees have different opin ions. While some of your crew is en thusiastically returning to work, oth ers are reluctant and have concerns about hours, safety and other issues.
Regardless of whatever your employees think will happen next, body shop owners and managers are just happy to return to some level of normalcy after these 30 months. But, are things really back to nor mal—and what is normal now, any way?In many parts of the country, the shortage of qualified people got even worse during the pandemic.
The pandemic caused body shop owners and managers to cen tralize decision-making to be more efficient, pulling it into the leader ship team without feedback from key stakeholders, like top techni cians or the head painter. This was essential during the pandemic, but this will need to change to ensure long-term effectiveness and contin ued employee engagement.
An MSO owner told me recently he could put 80 collision professionals to work immediately, if they existed. I would bet any shop out there right now could use a few more qualified people, as car counts rise and cus tomers who were reluctant to bring their vehicles for repairs start show ing up at their doors.
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Poaching employees is a prob lem, especially in states like Cali fornia and New York, and it will un doubtedly get worse within the next year or so, I believe. So, with moti vating your crew and strengthening them more important than ever, here are some methods to help you retain your best employees.
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So now is the ideal time to re connect with your top talent if you want to retain them. Post-COVID, your disengaged employees will start looking for a better deal else where. Will the return to normal tempt your best people to pursue otherTheoptions?best thing to do is to step up employee engagement and keep everyone in the fold. Turnover can seriously impede a body shop, and poaching can spread quickly. Joe Technician is happy at his new shop and the word is out they’re looking for more people, so a strong bond with your employees is more im portant now than ever. Focus on retaining your female employees, because they are the most likely to switch or quit alto gether. According to NPR, 865,000 women left the U.S. workforce— four times more than men—in just September last year.
“The coronavirus pandemic is wreaking havoc on households, and women are bearing the brunt of it,” the NPR study said. “Not only have they lost the most jobs from the be ginning of the pandemic, but they are exhausted from the demands of childcare and housework---and many are now seeing no path ahead but to quit working. Keep Millennials in your dis cussions. They’re focused on things such as diversity and inclusion, so keep them in the loop. The worst thing is to have them feeling like they’re not being heard. Let them play a role and watch them excel as people and leaders. To accommo date your younger crew members, keep your meetings short and sweet and create mechanisms to enable them to contribute. It’s a whole new game out there and those shops that can adapt will succeed, while others might encoun ter a never-ending carousel of new and returning employees. The pandemic changed the rules, but many principles of em ployee communication are still the same. Try to keep stress lev els low, keep your eyes open for changes within your team and proceed carefully, and you will be able to retain your people and avoid the pitfalls of the Great Resignation.
repaired properly and are unsafe. The new safety inspection combines the brake and lamp program and adds additional safety criteria before total loss salvage vehicles are approved to obtain revived salvage title certificates. The salvage vehicle safety inspection consists of the following nine sections: information on technical access and vehicle identification, lighting system, passenger compartment, tires and wheels, braking system, steering and suspension system, body structure inspection, road test and equipment requirements. The vehicle safety technician will also possess ASE certification and pass a license examination.Comments and concerns included how the program would specifically work and the impact to current brake and lamp licensees. Suggestions included the need for additional inspection requirements such as preaccident photos showing damage, wheel alignments, measuring, bond or liability insurance requirements for vehicle inspection shops and additional certification requirements for inspectors.BARwill review all comments and suggestions and make changes accordingly.Seethe presentation inspection/draft-manual.pdfworkshops/202207-vehicle-safety-https://www.bar.ca.gov/pdf/pdfvehicle-safety-inspection/draft-text.bar.ca.gov/pdf/workshops/202207-inspection/presentation.pdfworkshops/202207-vehicle-safety-https://www.bar.ca.gov/pdf/here:Seethetexthere:https://www.Seethemanualhere:Source:CAA
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Gerber Collision CEO Talks Parts, Personnel Challenges with Ed Attanasio Shop Showcase with Ed SocialAttanasioMedia for Shops with Ed MediaAttanasioand Publicity for Shops SEMAAttanasioShow Goes On Industry Insight with John Yoswick with Stacey Phillips Shop Strategies with Victoria Antonelli Shop Strategies with Stacey Phillips Tips for Busy Body Shops with Stacey Phillips Body Shops Giv ing Back with Stacey Phillips My SEMA
Tim O’Day, president and CEO of Boyd Group Services, parent com pany of Gerber Collision & Glass, referred to his company as “one of the better users of alternative parts” in a presentation this spring at the Automotive Body Parts Association annual“Butconvention.rightnow, we’re more re liant on OEM parts than we’ve ever been, which is unfortunate,” O’Day told the non-OEM parts manufactur ers and distributors at the event. “It negatively impacts our profitability, and it drives repair costs up for our customers. So hopefully the after market will figure out how to bal ance out supply so that we can buy the parts from you that we want to O’Day acknowledged that cur rently even OEM parts are often un available, and he doesn’t foresee a quick end to supply chain issues.
“I think if you talk to a parts manager or estimator at one of our stores, if price and margin were equal, they would buy the OE part because it tends to be reliable a high percentage of the time,” O’Day said. But he noted the gross profit margin on non-OEM parts is better, so “our staff is motivated both in terms of how we get measured by our insur ance partners, and in how it drives our profitability, to identify and source higher-margin, lower-cost al ternativeO’Dayparts.”said the company is working toward centralized parts or dering for its more than 800 shops in North“WhenAmerica.we leave the buying de cision at a local level, there’s some times influences that aren’t consis tent with what our objectives are,” O’Day said. “It could be something as simple in the old days as ‘I got tickets to the ballgame tonight, so I’m going to buy parts from this sup plier,’ to something worse than that, that may not be good for our busi ness. The direction we’re moving is to establish contractual relationships in writing with a supplier.” Part of that agreement will be all electronic parts ordering.
technicians,” O’Day said. “So about a 17 or 18% reduction in workforce. It’s just a highly disruptive environ ment. And there’s really no shortterm“Mysolution.view, and most of the re pairers I’ve spoken to share it, is the only way we’re going to build our workforce is by paying more money to that workforce, pulling them from other industries,” O’Day said. “The only way we can do that is through pricing. It’s going to cause increased premiums for vehicle owners. But otherwise we’re not going to solve our customers’ problem and get their cars repaired on a timely basis.” He said the industry lacks “a formal, universal way” to work with students coming out of collision re pair training programs to build their skills.“They come into our industry, and because we don’t train them properly to move them to the next level, we lose them to other indus tries,” he said. To that end, he said, Gerber created an 18-month technician ap prenticeship program for students coming out of school or for internal candidates working as a porter or car-washer.“Wespend tens of thousands of dollars per trainee, but they come out with pretty good skills after 18 months,” O’Day said. “We’ve made a commitment to more than double the size of that program this year. But I think in the long run, we can’t do it alone. We really need the ma jority of collision repair shops to make the same type of commitment, and do it in an organized way so these students grow and are success ful in our Anotherindustry.”“area of opportunity”
“Last year, we probably thought maybe the beginning of the second quarter of this year, but I haven’t seen it,” he said. “I’ve heard tem porary positive signs, but nothing that’s systematic that’s going to drive the change we need. So I think we’re probably in for a couple of years of challenging times.”
“We’re going to get to the point where if you do business with us, and one of our stores calls you and says, ‘Deliver me this part, I need it this afternoon,’ if you don’t get the order electronically, I don’t want you to deliver it,” O’Day said. “Because what’s going to happen is you’re going to deliver the part. I’m going to put it on the car, and I’m never going to charge my customer for it. And 60 days from now, you’re going to come back to me and say, ‘You owe me for that part, because you didn’t get it in your payables system and you haven’t paid for it yet.’ “So it’s a huge loss for me when we do that. So we want to do busi ness with suppliers that are connect ed electronically,” with ordering, invoicing and payment all handled electronically.O’Dayalso discussed the tech nician shortage impacting all colli sion repair businesses. He serves on the Board of Directors for I-CAR, and said the segment of the industry renewing its I-CAR Gold Class des ignation in 2019 averaged 9.5 tech nicians per shop. “In the most recent round of renewals, the average shop has 7.5
When asked to compare suppli er service levels, O’Day said “prob lems with parts that come in incor rectly is much, much lower with OEM than it is with the aftermarket.
—John Yoswick is a freelance writer based in Portland, Oregon who has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.
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By contrast, many of the most successful people in the collision repair space have started their busi nesses with one goal in mind: to sell it. How can you build your business by thinking like a seller? First, let’s discuss what buyers are looking for, and work our way backward.What do buyers want? Footprint and layout: As you might expect, the more space you have, the better. While each poten tial consolidator’s footprint desires vary, a safe sweet spot is 10,000 square feet of shop space or larger, though not a hard and fast require ment. Additionally, parking and storage is equally important. If you fall short of that square footage, don’t fret. Maximize the space you have. Maximizing shop space via a well-thought-out equip ment layout and shop flow allows for more revenue per square foot. If you’re just building a new location, or considering upfitting an existing location, reach out to one of the quality paint booth manufacturers, most of whom will offer a no-charge designRevenue:consultation.You want to maxi mize your space because consol idators care about revenue, plain and simple. While most businesses I work with are valued based on a multiple of adjusted EBITDA, or earnings before interest, taxes, de preciation and amortization, the collision repair industry places sig nificant importance on revenue as well. This is because, for the most part, if a consolidator can generate a certain amount of revenue within a footprint, they believe they can make that revenue profitable.
Don’t
Talent: As you likely know firsthand, there’s a theme in the col lision industry as it relates to con stant challenges: talent—much less good talent—is hard to come by. This is evidenced by some of the largest consolidators in the country investing millions in training pro grams, incentivizing—aggressively, I might add—experienced techni
cians to train apprentices, and more. This industry puts a premium on talent. Therefore, if you have a lot of talent within your organiza tion, it will help your business get a premium valuation. Validate this by having I-CAR certifications, both at the shop and technician level, as well as original equipment manufac turer (OEM) certifications. So how do you build like a seller? In terms of working your way backward, determine what you want your eventual exit value to be. Once that’s determined, you’ll know what you must do in order to get there. The focus, ultimately, is on scal ability and avoiding roadblocks to achieving that scale, such as limited space and poor shop flow. While you might not be a seller today, tomorrow or even five years from now, everyone is in business to make money. Modeling your busi ness after some of the best opera tions in the industry is a good thing. Chances are, building your business by regularly taking a step back and looking at it through the lens of a po tential buyer will pay off in both the short and long term.
Cole Strandberg is a principal with FOCUS Investment Banking, specializing in automotive aftermarket mergers and acquisitions. Cole works closely with automotive equipment providers, paint jobbers and collision centers. For more information, contact him at cole.strandberg@focusbankers.com or (561) 400-1015
Most entrepreneurs start a business based on one or two of many poten tial reasons—it could be to exploit a unique skillset or access to talent, pursue a passion or simply meet a need otherwise not being met in the marketplace.Mosttimes, though, new entre preneurs start businesses with the beginning in mind, but not the end, building a business that meets their immediate personal needs without giving much thought to the long term. As a result, many business owners fall into the trap of limiting their business’s growth, and subsequent options for the long term, based on short-term-minded decisions.
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Cole Strandberg is a principal with FOCUS Investment Banking, specializing in automotive after market mergers and acquisitions. Cole works closely with automotive equipment providers, paint jobbers and collision centers. For more in formation, contact him at cole. strandberg@focusbankers.com or (561) 400-1015.
Again, while there is no hard and fast rule on revenue require ments for consolidators, $2 million in annual revenue seems to be an entry point, with $5 million being a common sweet spot. Anything over that, and you should have some compelling regional and national interest when you eventually go to market.It’s important to note purchase price as a percentage of revenue typ ically goes up as revenue goes up, just as EBITDA multiples increase when EBITDA increases. Obvious ly, becoming a small multi-shop owner with two, three or more shops can help that revenue scale more quickly, and make you even more desirable to a potential acquirer. Val uation multiples vary significantly based on a multitude of factors, so if you’d like to discuss situation-spe cific valuations, feel free to reach out to me Communitydirectly.and relationships: While there is no quantifiable value placed on your shop being a pillar within its community, it certainly doesn’t hurt. Many consolidators are very charitable, so a culture of giv ing in your shop will make it more attractive. Not to mention, local re lationships with the customer base, direct repair programs (DRPs) and dealers will only serve to add value to your business. It never hurts to do good things within your community.
Build Your Collision Repair Business with a Buyer in Mind with Cole Strandberg Guest Columnist
New-Vehicle Prices Set Record in July as Inventory Improves, Luxury Share Remains Elevated
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 39 Niello Audi Phone:
The average price paid for a new non-luxury vehicle in July was $44,431, up $363 from June, and a new record for non-luxury vehicles, beating out the high set the prior month. Car shoppers in the non-luxury segment paid on average $875 above sticker price, a decrease from the prior month. Still, shoppers are paying more than they did compared to a year ago when they paid 0.8% below MSRP. In July, the average luxury buyer paid $65,530 for a new vehicle, down $382 from June, when luxury ATPs hit a record $65,912. Luxury buyers continue to pay more than MSRP for new vehi cles, although prices are trending closer sticker prices. For comparison, luxury vehicles were selling for $386 under MSRP one year ago. Luxury vehicle share remains historically high, push ing the overall industry ATP higher, but decreased to 17.8% of total sales in July from 18.2% in June.The average price paid for a new electric vehicle (EV) dropped in July by 2.3% compared to June but increased by 18.8% versus a year ago. The average price for a new electric vehicle more than $66,000, according to Kelley Blue Book esti mates remains well above the industry average and more aligned with luxury prices versus mainstream prices. Incentives increased slightly in July versus June, but remain low, at only 2.4% of the average transaction price. A year ago, incentives averaged 5.9% of ATP. Full-size cars and luxury cars had the highest incentives in July, while high-performance cars, full-size luxury SUVs and electric vehicles had the lowestSource:incentives.KelleyBlue Book
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Ford has developed a prototype robot charging station that drivers operate via their smartphone from inside their electric vehicle. The technology could enable disabled drivers to stay in the car while charging, or they could leave the car while the robot does all the work. Disabled drivers have al ready identified ease of charging as a key purchase consideration for electric vehicles. Ford is testing the robot charging station as part of a research project to develop handsfree charging solutions for elec tric vehicles and fully automatic charging for autonomous vehicles. Following initial lab testing, Ford researchers are now putting the robot charging station to the test in real-life situations. Once activated, the station cover slides open and the charging arm extends towards the inlet with the help of a tiny camera. For the trial, drivers were able to monitor the charge status via the FordPass app. After charging, the arm retracts back into place.Source: Ford Ford Testing Robot EV Charging Station 916-480-2851
The average price paid for a new ve hicle in the U.S. in July topped June’s record and kept the average transaction price (ATP) solidly above the $48,000 mark, according to new data released Aug. 10 by Kelley Blue Book, a Cox Automotive brand. The Kelley Blue Book new-vehicle ATP increased to $48,182 in July, beating the previous high of $48,043 set the month before. July prices rose 0.3% ($139) from June and 11.9% ($5,126) from July 2021. New-vehicle inventory days’ sup ply held steady in the mid-30s in July, where it has been consistently since the final months of 2021. Surprisingly, days’ supply the end of July was 27% high er than it was in 2021, when inventory shortages first started to impact the mar ket, demand was even higher and days’ supply dropped into the 20s. Still, with roughly 1.1 million units in inventory in the U.S., new-vehicle inventory re mains significantly below levels seen in 2020 and 2019. With tight inventory and sufficient demand, transaction prices re main elevated. Most dealers continue to sell vehicles above the manufacturer’s suggested retail price (MSRP). Honda, Kia, Land Rover and Hyundai continue to show the most price strength in the market, transact ing between 5% to 8% over sticker last month. Ram, Volvo, Lincoln, Buick and the smaller Italian brands, Alfa Romeo and Fiat, showed the least price strength in July, selling 1% or more be low MSRP. “It’s still a sellers’ market,” said Rebecca Rydzewski, research manager of economic and industry in sights for Cox Automotive. “New-ve hicle inventory levels are better than a year ago, but remain historically low, and that’s keeping new-vehicle prices elevated. Still, even though average prices are at a record level, there are affordable vehicles out there. Compact cars and SUVs and subcompact mod els typically transact for 30% to 40% below the industry average.”
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OEM Roundtable
by Stacey Phillips
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•tors2020–2021:
The following year, six explor atory meetings were held with nu merous OEMs to find out if it would be helpful to form a more formal group and convene regularly. In 1999, the OEM Roundtable was formed. Since then, the group has held quarterly meetings along side the Collision Industry Confer enceDuring(CIC). the April 2022 CIC meeting in Oklahoma City, OK, rep resentatives from the OEM Round table shared some of the history and guiding principles of the group.
To support these principles, Allen said OEMs constantly enhance the availability and functionality of re pair information developed by each of them.“The information is there to document the file and repair the car the right way,” he said. “Some of us include what the equipment is that the repair procedures were devel oped with to get the achievable out come of repairing the car.”
Twenty-five years ago, many auto manufacturers found they were ex periencing similar non-competitive issues in the industry. George Gil bert from Ford and Rick Sherwood from Campbell & Co. suggested meeting to discuss these issues.
* The interests of all parties in volved in the collision repair process are best protected when vehicle own ers are allowed to make informed de cisions regarding collision repairs to their vehicles.
Ducharme is the 2022 president of the OEM Roundtable. Prior lead ers include: 2013–2014: Paul Massie, Ford 2015–2016: Gary Ledoux, Honda 2017–2019: John Eck, General Mo Rossana Alvarez, Hon Mark Zoba, Nissan
They included Mark Allen, colli sion programs and workshop equip ment specialist at Audi of America; Dan Ducharme, wholesale parts se nior manager for Volkswagen of Amer ica; and Devin Wilcox, collision certi fication manager at Subaru of America. Currently, 13 major member companies are involved in the OEM Roundtable, including Ford, GM, Honda, Hyundai, Kia, Mazda, Mer cedes-Benz, Nissan, Stellantis, Sub aru, Toyota, Volkswagen and Volvo. Many of the representatives are ac tive participants in industry organi zations and committees as well as events and panel discussions.
“We’re always open-minded to meeting and discussing what pro grams and offerings could be benefi cial to us as a network and an indus try,” he Thesaid.group adheres to three guiding principles:
•da2021:
*prove.Open discussion among those in volved in the collision repair process and reliable sources of collision re pair data are paramount if the qual ity of collision repair is to continu ously improve.
Working to Improve Quality of Collision Repair
The OEM Roundtable and its member companies are in volved in the industry in many ways. This includes financial sup port and engagement with nu merous organizations, such as the Automotive Service Association (ASA), Collision Industry Confer ence (CIC), Collision Industry Elec tronic Commerce Association (CIE CA), Collision Industry Conference (CIF), Collision Repair Education Foundation (CREF), Inter-Industry Conference on Auto Collision Re pair (I-CAR), National Auto Body Council (NABC), Society of Colli sion Repair Specialists (SCRS) and Women’s Industry Network (WIN).
The group’s mission is to continuous ly improve the quality of collision re pair available to vehicle owners.
In addition, the group discusses in dustry programs and legislative and legal updates. Allen said the OEM Roundtable operates under strict an ti-trust“Weguidelines.wantto help the partici pants in our programs do better,” said Allen. “By offering support, we hope to build better success quicker for shops.”Wilcox said some of the guest presenters at the quarterly meetings may include information providers, industry associations, training or ganizations, service and equipment providers, MSOs, dealers and shop owners, and insurers.
oped by some auto manufacturers, bringing awareness to the techni cian shortage, addressing challenges faced by repairers and parts sellers, as well as researching new industry programs and technologies.
“We want to be available for the
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Allen talked about some of the OEM Roundtable’s frequent topics of discussion, which have included improving access to and use of repair procedures independently devel
* Active participation by all par ties in the collision repair pro cess is necessary if the quality of collision repair available to ve hicle owners is to continuously im
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“A close development partner ship with Amazon and its delivery drivers enabled us to optimize the EDV features and design for last mile delivery,” Rivian said in its Q2 Shareholders Letter. “This pro cess included delivering more than 430,000 packages through multiple pilot deployments that began in early 2021 these pilots enabled a rapid refinement of a range of features.”
Rivian explained each EDV fea ture, providing a reason behind each design decision. For instance, the EV automaker equipped the electric delivery van with rear roll-up doors so it would be easier to load bulky warehouse items. Rivian’s Amazon Delivery Van also has a tall roof, so drivers can easily walk through it. Plus, Amazon EDV vehicles work with Rivian’s fleet management sys tem, called FleetOS. The EV automaker also high lighted how closely Rivian engineers worked with Amazon employees to optimize EDV features. “To ensure optimal temperature, Rivian engineers spent time in the vans during delivery routes, which helped the development of an HVAC system optimized for driver comfort and efficiency,” noted Rivian. One Amazon delivery driver already provided his first impression of Rivian’s EDV via his YouTube channel, Friday Adventure Club. He was impressed with the EDV and list ed its advantages over ICE delivery vehicles.Amazon deployed Rivian EDV 700s in July. Rivian has two other variants for its electric delivery van: the EDV 500 and the EDV 900. The EV automaker announced it started production validation for the EDV 500 in Q2 2022.
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Looking ahead, the OEM Roundtable hopes to help the indus try move forward by increasing col laboration and transparency among all industry segments, providing greater use of tools and continuing to learn from all stakeholders.
Lucid shares were trading at $18.74, down 8.9% the morning of Aug. 4 in New York.
industry at these conferences and be accessible,” said Wilcox. In 2008, the roundtable launched the www.OEM1Stop.com website to respond to the industry’s request for easier access to OEM repair procedures and information. Auto manufacturer position state ments were added in 2016. By 2021, there were more than 300,000 total visits to the website and more than 120,000 unique visitors that year alone.“The number of visits has jumped over 300% since 2016,” said Wilcox. “Many body shops are referencing the site now on a regular basis.”Another resource available is www.CrashRepairInfo.com, launched in 2014. This website provides direct outreach to customers and guides vehicle owners through the collision repair process with a focus on proper repairs.Ducharme explained individu al OEMs work internally with their engineers to determine what needs to be done pre- and post-collision to streamline repair procedures. At the same time, the group is increasing engagement with body shops and insurance partners.
“We want to make sure ev eryone has the knowledge and the ability to keep up with all the latest advanced technologies that, as man ufacturers, we’re putting into these vehicles,” said Ducharme. “We’re trying to get feedback from all seg ments so we can make informed de cisions and provide a great experi ence to our mutual customers.”
Rivian Amazon Vans Delivered 430K-Plus Packages During Pilot Program by Joey Klender, Teslarati Lucid Group cut its 2022 produc tion outlook to between 6,000 and 7,000 vehicles after citing “extraordinary supply chain and logisticsLucidchallenges.”initiallyprojected its 2022 production goal as 20,000 units last year. This was quickly revised in February to between 12,000 and 14,000 vehicles. As automakers across the world struggled with supply is sues and parts shortages, startups began to reconsider their goals for the year. Rivian also slashed production goals considerably in early 2022, citing supply issues and other challenges as the rea soning.Lucid’s situation is no dif ferent. Struggling with cash flow, the company lost nearly $5 billion in 2021, and took an other $220 million loss in Q2, it disclosed in its Shareholder Deck. Only 679 Lucid Air vehi cles made their way to customers in Q2.When asked about a week ly production rate, CEO Peter Rawlinson said it would be best not to start “cherry-picking spe cific weekly production rates.” Meanwhile, CFO Sherry House said customers and investors should see deliveries begin to pick up substantially through the next few “Ourquarters.revised production guidance reflects the extraordi nary supply chain and logistics challenges we encountered,” Rawlinson said. “We’ve identi fied the primary bottlenecks, and we are taking appropriate mea sures…We continue to see strong demand for our vehicles, with over 37,000 customer reserva tions, and I remain confident that we shall overcome these nearterm challenges with a relentless tenacity and a steely determina tion.”Rawlinson also said Rivi an has brought logistics opera tions in-house and is working to strengthen its executive team.
“As OEMs, we are here to sup port the industry and make sure ve hicles are being taken care of and repaired properly,” said Wilcox. “We’re always looking to make it better,” said Allen. “Let’s become professional and agree that we are going to take a look at these repair procedures, have the conversations with customers and insurance part ners, and get the car repaired the right way.”
by Maria Merano, Teslarati Rivian reported delivering more than 430,000 Amazon packages with its Electric Delivery Van (EDV) during the vehicles’ pilot deployments, which rolled out in July. In July, Am azon announced Rivian EDVs would be deployed in locations across the U.S., including Baltimore, Chicago, Dallas, Kansas City, Nashville, Phoe nix, San Diego, Seattle and St. Louis. Rivian and Amazon worked closely together to design the EDV vehicle.
Lucid Cuts Production Goals by 50% Once Again
ing Solutions’ Center of Excellence facility in Wisconsin.
“Our members have long chal lenged that,” Schulenburg said. “We don’t believe 50% is reflective of what we’re actually doing, because there are a lot of tasks associated with [blending] outside of just the application of the base coat, which, for a large part, is the task that is be ing adjusted.”Schulenburg said given the lack of “positive movement” SCRS has seen on the issue based on its long-standing discussion with the estimating system providers, the association is working with the five primary refinish companies on a study taking place at Global Finish
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Aaron Schulenburg of the Society of Colli sion Repair Specialists said shops have long challenged the accuracy of the estimating systems’ blending formula he said Gerber is “pursuing pretty aggressively” is improving the “di versity of our industry,” working to attract more women, Black or Asian Americans and other minority groups.“We’re doing a lot to create an inclusive environment that will al low us to successfully recruit people who don’t look like me, and build our workforce with greater diver sity,” O’Day said. “Because if we go after the same group that we’ve always been targeting, we’re nev er going to solve the problem, and we’re not going to be as good of a company. So we have a very strong commitment to improving diversi ty.”
Collision Repair Association Conducting Study of Blend Time Formula
Speakingindustry.atthe
by John Yoswick
association’s open board meeting in late July in Pittsburgh, Executive Director Aar on Schulenburg noted the three estimating system providers each establish its own refinish labor al lowance for any given panel.
“The refinish time for a fender in Audatex will look different than the refinish time for that fender in CCC, which will look different from the refinish time in Mitch ell,” Schulenburg said. “Which is fine, they’ve each done their own research on it. All three companies identify 50% as a blend value; de spite the fact that they don’t have the same refinish values, all identify blend time as 50%.
The Society of Collision Repair Specialists (SCRS) has provided a few more details about its study be ginning in August into the accuracy of the blend time formula commonly used in the
“This has been an issue for a long time,” Schulenburg said. “We hope to put a punctuation mark on this one.”
“We will actually be using a systematic approach where we do complete refinish on doors, fenders and hoods, and then blend on doors, fenders and hoods, to evaluate the delta between the full refinish task and the blend tasks,” Schulenburg said. “We’re not doing a refinish time study. Our goal is not to estab lish a refinish time on those panels. We will just be evaluating what percentage of the full refinish value blendHerepresents.”saidthestudy will use pan els for a high-volume Ford truck, waterborne products used in all U.S. markets, and color codes that repre sent a solid, a metallic and a tri-coat.
Technician/Painter Recovering from Severe Burns During 11th Annual CIF Gala
individuals became part of the gala volunteer committee: Tracy Darrington, Enterprise; Matt Hamerling, Enterprise; Paul Hill, I-CAR; Tom Julius, Car-Part.com; Stacey LaViola; Cherlyn Schultz, Enter prise; Scott Stiber, Enterprise; Ann Swayka, AirPro Diagnostics; and John Webb, TenPointComplete.
Schroeder said the assistance from the volunteers was instrumen
Recognized
CIF Trustee Jim Ocampo presented Bryan Miller with a $15,000 check. Pictured, left to right, are CIF President Michael Quinn, of AirPro Diagnostics; Jim Ocampo, Axalta; Bryan Miller and Kassi Nellett by David A. Wood, CarComplaints.com
tal in preparing the gala to help Mill er and raise money for others in the industry who might need assistance in the“Thefuture.event provided the oppor tunity to bring industry individuals together as well as the opportunity for additional fundraising through event ticket sales, raffles and silent auctions,” said CIF President Mi chael Quinn, president of AirPro Diagnostics. “At the gala, we were able to bring one of our most recent recipients of CIF support, Bryan Miller, to meet with and thank in person many individuals from orga nizations who provided direct sup port to Duringhim.”the event, CIF Trustee Jim Ocampo, strategic accounts sales manager at Axalta Coating Systems, presented Miller with a $15,000 check. Approximately 40% of the amount was donated by the in dustry to a campaign specifically to help Miller, and CIF contributed the remainder.Miller began working in the auto industry in 2016 and has spent time since then as a collision techni cian/painter. Last September, he was working on a motorcycle at the shop he was employed at, and a fire broke out. When Miller’s body caught on fire, he was trapped in his work area before escaping out of a window. He was transported to a hospital by he licopter.Although he survived, Mill er had third-degree burns covering most of his body and multiple sur geries and skin grafts. He said he lives in constant pain and expects it will take at least a year to regain full mobility.
The national average for a gallon of regular gas fell 10 cents in the previ ous week to $3.95 as of Aug. 15, due primarily to stable oil prices and few er drivers than usual fueling up. “Falling pump prices may even tually lead to more drivers hitting the road again,” said Andrew Gross, AAA spokesperson. “But that hasn’t happened yet. Instead, many drivers are waiting for prices to fall further before reverting to their typical driv ing habits.”AAAfound drivers are making significant changes to cope with high pump prices. In a recent survey, al most two-thirds of U.S. adults have changed their driving habits or life style since March. Drivers’ top two changes to offset high gas prices are driving less and combining errands. According to data from the Energy Information Administra tion (EIA), gas demand rose from 8.54 million b/d to 9.12 million b/d. However, the rate is 307,000 b/d low er than last year. Also, total domestic gasoline stocks decreased by 5 mil lion bbl to 220.3 million bbl. Although gasoline demand has risen and supplies have tightened, easing oil prices have helped lower pump prices. If oil prices edge lower, drivers will likely see falling pump prices.The Aug. 15 national average of $3.95 is 62 cents less than a month ago, but 77 cents more than a year ago. The nation’s top 10 largest weekly decreases: Maine (-19 cents), Colorado (-18 cents), West Virginia (-16 cents), Arizona (-15 cents), Il linois (-15 cents), New Mexico (-14 cents), Florida (-13 cents), Nebraska (-13 cents), Arkansas (-13 cents) and Kansas (-13 cents).
Ford Recalls Maverick Trucks Over Side Curtain Airbags The Gas Price Limbo: How Low Will It Go? UPDATED DAILYwww.autobodynews.com 44 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com
“The displacement results for the front lower primary target was 111.9 mm which exceeds the federal regulation of 100 mm,” the NHTSA said. “Ford’s certification test from December 2020 indicates a displace ment of 82.5–88.4 mm which meets the regulation of 100 mm and the Ford Acceptance Criteria (FAC) of 93.1 m.”Additional tests conducted by Ford on 2022 Maverick trucks didn’t help engineers determine the root cause of the airbag problems.
Members of the collision industry gathered at the 11th Annual Col lision Industry Foundation (CIF) Gala in Pittsburgh, PA, on July 20 to show their support for Bryan Miller, an Ohio-based technician and painter recovering from severe burns he suffered from an in-shop fire in September 2021. The fundraising event, held at the Howl at the Moon restaurant, was the first time CIF has hosted its annual gala since the pandemic. The nonprofit organization is committed to assisting those working in the col lision repair industry through crises and tragedies.“I’mhappy to report we had re cord attendance,” said Petra Schro eder, “Collisionista” and secretary of CIF. “About 163 individuals from all segments of the industry were present, of which 41.7% were firsttime Earlierattendees.”inthe year, CIF put out a call to the industry at large for the first time looking for volunteers interested in joining the organiza tion’s committees. The following
“I want to give a big shout-out to those gala committee volunteers,” said Schroeder. “What they did to help us was incredibly valuable and their support was outstanding.”
A Ford Maverick recall involves about 65,000 trucks with side curtain airbags that may fail. Although Ford is still investi gating the root cause of the problem, the automaker does know the trucks are in violation of federal safety stan dards.The National Highway Traf fic Safety Administration contacted Ford in June following a compliance audit on a 2022 Ford Maverick.
The nation’s top 10 least ex pensive markets: Texas ($3.45), Ar kansas ($3.47), Tennessee ($3.50), Oklahoma ($3.50), South Carolina ($3.50), Georgia ($3.51), Mississip pi ($3.52), Kansas ($3.53), Missouri ($3.53) and Alabama ($3.54).
by Stacey Phillips
by Andrew Gross, AAA
According to Ford, there are no crash or injury reports relating to the airbags.Ford Maverick recall letters will be mailed Sept. 22, and dealerships will replace both front side curtain airbagFordmodules.Maverick owners may contact Ford at 866-436-7332 and ask about recall number 22C20.
Source: AAA
Miller, his fiancé, Kassi Nellett, and his cousin, Steve Legg, attended the gala to show their appreciation for the assistance provided by CIF and the industry to help him recov er from his injuries and get back to work.“I want to go back to work right now! It’s my passion; I feel blessed to have found a career that’s given me a sense of pride to be able to tell peo ple what I do for a living. I just love everything about my job,” said Miller in an article written by Joel Gausten For more information about CIF, visit www.collisionindustry foundation .org.
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A: We receive an annual al location of funding that is called ACE (Accelerated Career Education) funding. The whole pur pose of that money is to reinvest in infrastructure, so that we can pro vide more classes and accommodate more students. One of the things that we chose to do with the mon ey was to remodel our auto collision facilities, and it has worked out very well. We are confident that this will lead to more enrollment down the road, which is obviously the goal. It shows that we are open and commit ted to collision repair and ready to pivot if needed.
Spannagel entered the job excit ed and ready to take on the world— and then the pandemic hit. It’s been a “work around” project ever since, but she hasn’t been dissuaded one iota, taking the position and making it her own as the school’s collision repair department benefits in many ways.Spannagel came to SCC after working in education for nine years. One of the first things she did was to build relationships with established area educators, industry leaders and workforce and economic develop ment partners to continue building opportunities for students. This in cluded local body shops, car deal erships, vendors and companies that manufacture collision repair-related products, tools and equipment.
A: Yes, I am responsible for 47 certificate, diploma and degree programs, and collision is just one them. I’ve been involved in technical education and post-sec ondary education 13 years now. The technology in the collision repair industry changes so rapidly that we can’t possibly keep up with the changes that are occurring. We need to do our best to keep pace with what’s going on, and then bring in other learning opportunities to help students to be up to date. We have been working very hard to align with industry-recognized cre dentials and what our local shops need in our graduates, so we rewrote the curriculum and pursued ASE accred itation to match the newly remodeled shop. We’ve rewritten the curriculum to where we’re actually going to be aligned with I-CAR more, so that our students now will graduate from the program with far more credentials than they would have been qualified to earn previously.
Q: While other CTE programs in the country have stepped back during the pandemic, you have stepped up in many ways for your collision repair department. Can you tell us about that?
A: I personally think our colli sion instructors are excited that the students are highly interest ed about technology. Our students have grown up with technology. They are technology natives. So anytime we can include those hightech pieces—either tools, equipment or concepts that the students are likely to engage with—that is ideal. We want to enable the body techni cian of tomorrow to be adept at us ing technology and that’s one of our main goals here at SCC.
Forward-Thinking Program Creating Great Auto Body Techs of the Future
Q: It’s a huge job and a big school, so how are you able to do it all?
by Ed Attanasio
A: My biggest concern now is that we have a lot of staff on my team who are eligible for retire ment in the next five years. There is a lot of talent, knowledge and expe rience that is highly skilled and in valuable to our programs. So, in the next five years, we’ll have to figure out how to replace it. I think the way that we’ve handled the pandemic and our instructional continuity has really helped us retain our staff. But now I’m growing concerned about the fact that they’ll be retiring here shortly.
The college’s goal is to enable and empower the body techs and painters of the next 30plus years
Spannagel stays busy as she oversees the school’s entire CTE division and works closely with fac ulty and area employers to ensure SCC provides top-notch, indus try-level education to its students. Her role within SCC’s auto and col lision repair programs is only one small part of everything she does at this forward-thinking institution.
Q: How can you stay current in an industry that is changing at a rapid rate?
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Q: How has establishing mutu ally beneficial partnerships with local shops and vendors helped Dr. Ashlee Spannagel is the dean of career and technical education (CTE) and workforce development at Southeastern Community College in West Burlington, IA Southeastern Community College recently remodeled all of its classrooms and labs and invested in a wide range of new tools and equipment
Q: How do you find, hire and maybe most importantly re tain good instructors?
In the summer of 2019, Southeast ern Community College (SCC) in West Burlington, IA, hired Dr. Ash lee Spannagel as its new dean of ca reer and technical education (CTE) and workforce development.
Founded in 2004, ATG offers live and virtual technical training worldwide. Chesney has a long his tory of working with the ATG team over his career and has great respect for the company and team of in structors for presenting excellent in formation in an understandable and interesting format. As a result of their new part nership, Repairify will support ATG in such a way that they can produce and deliver meaningful content to a wider audience. This includes offer ing classes that focus on scanning and calibration, Advanced Driver Assistance Systems (ADAS) and electric vehicles, as well as vehicle data
Most of Repairify’s training is currently targeted to internal trainers and technicians and is offered both virtually and in-person. The com pany also offers product-oriented training to customers in a virtual set ting. “Up until now, the primary fo cus has been to rightsize and enable the internal training team so that our own people can be best prepared to serve our customers in their remote services that that we have made tremendous headway with,” he ex plained.Future training will be present ed in what Chesney refers to as an adaptive learning model in which online course materials are custom ized to the learner for an experience not available in a traditional class room“Imaginesetting. the instructor of a vir tual classroom knowing the skills gap of every student on the call,” said Chesney. This will allow in structors to better focus content during the lessons and interact with students.Hesaid Repairify will be work ing with I-CAR to align ATG con tent with I-CAR standards to count towardTrainingaccreditation.willbedeveloped with a diagnostic approach, combining OEM support information with re al-world technician experience us ing actual case studies where possi ble.
See Repairify’s New Partnership,
“Their content and workbooks are the best in the industry,” said Chris Chesney, Repairify’s vice president of training and organi zational development. “I’m really looking forward to bringing them on board and integrating them into what we do.”
About three months after Chesney’s retirement, Cris Holling sworth, president of Repairify, asked him to join the company in 2021 to head up its training arm.
Repairify’s New Partnership with ATG Will Provide Industry with Advanced Diagnostic Training
In 2002, Chesney moved to Ra leigh, NC, to build out an automo tive training team. When he left that organization in 2021, it was hosting 150,000 active learners who were taking self-paced online courses or participating in the 3,000 to 4,000 in-person or live virtual classroom events held each year.
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by Stacey Phillips
With the growing need for collision repair technicians to understand the mechanical components of vehicles, Repairify is taking steps to equip them with the skills they need to re pair vehicles properly. In July, Repairify announced it acquired the Automotive Training Group (ATG) to create and offer advanced diagnostic training for the industry focused on both mechani cal and collision repair.
“Partnetworks.of that network might have been damaged or had corrosion or resistance in connectors or what ever that are not a part of the of the collision but affect the overall re sults or capabilities of that one net work,” said Chesney. “It’s important for [technicans] to know how to tri age those and validate that they’re actually working as designed.”
Working in this field for the ma jority of his career, Chesney under stands the importance of connecting with technicians so they have a full picture of what needs to be done to be successful on the shop floor. He has worked as a shop owner, service advisor, trainer, training manager and training program owner. All these roles have focused on the me chanical side of the business.
by Ed Attanasio
Hertz Posts
The job of a first responder has changed dramatically since the inception of electric vehicles and hybrids. Pulling someone out of a car was a fairly simple act 20 years ago. But now, with late-model vehi cles that can have six to 10 airbags, advanced technology or electric/hy brid engines onboard, the rescue can be more challenging than ever.
Dan Tessadri, APD business consultant, physical damage for CAA, Inc. Group, was happy to re port CSAA donated all four vehicles for the“Thereprogram.are hidden dangers as sociated with the EVs and hybrids, and that’s why we wanted to get some newer cars to work with,” he said. “If we can make a positive impact on the community in Santa Clara County, we are always willing to help. It’s not easy to get these ve hicles because they don’t often get into serious accidents, and totals can be rare. So, by finding four cars to fit the bill, we’re able to contrib ute to the success of NABC’s First Responder Emergency Education program with these late- model ve hicles.”
Brian Newberry, vice pres ident of development for Driven Brands and an NABC board mem ber whose family has a legacy of serving as firefighters, perfectly syn opsized the importance of the event.
The firefighters had the opportunity to work with extrication tools provided by HURST Jaws of Life by Auto Rental News Staff
For the second quarter of 2022, Hertz Global Holdings reported record results of revenue of $2.3 billion in overall revenue, a net income of $940 million and ad justed corporate EBITDA of $764 million, a 33% margin. The revenue was up 25% over the second quarter last year, and 30% quarter over quarter. Revenue results were driven by Hertz’s international segment, which rose 61% compared to the second quarter of 2021, though adjusted EBITDA was virtually flat. Revenues in the Americas segment jumped 20% quarter over quarter, while adjusted EBITDA rose In16%.the Americas segment, Hertz finished with 422,113 av erage vehicles in its fleet, a 21% gain over the second quarter of 2021. Utilization remained steady at 80% compared to last year. Transaction days jumped 17%, while depreciation per unit fell 36% to $49 a vehicle. “Our second quarter results were impressive and position us well for the peak summer sea son,” said Hertz CEO Stephen Scherr in a statement. “We pro duced record Adjusted Corporate EBITDA and adjusted free cash flow, taking advantage of positive market conditions. The hard work of our team and the resulting fi nancial performance provided us with the opportunity to pursue investments in technology and a younger fleet, while returning capital to shareholders.”
At end of trading on July 29, Hertz’s stock was up 6.25% at $21.42 a share.
Q2 Revenue of $2.3B, Net Income $940M 48 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com
“The growing popularity of high-voltage hybrid and EVs and the many safety concerns surround ing these vehicles makes this pro gram more and more of a necessity,” NABC said in a statement. “Alter native fuel systems present different challenges when first responders arrive at the scene of an accident. Electric cars, hybrid cars and natural gas vehicles have fuel systems that pose dangers for first responders if the need arises to ‘cut’ the vehicle for rescue.”Sanders, western regional sales manager for HURST Jaws of Life, came up from San Diego, CA, to share his experience and knowledge about his products and extrication
First Responders Convene at CARSTAR Chilton Auto Body Through the NABC F.R.E.E.™ Program
techniques.“Wedo approximately half a dozen of these educational events every year, and they are all very satisfying,” he said. “In most cas es, we get cars from the junkyards, and they aren’t always the newest models. But in this case, we got four EVs and one hybrid so that the fire fighters could see how they could use HURST’s spreaders and cutters to efficiently and quickly extricate people from today’s modern cars. “With all of the ADAS systems onboard, not to mention the highstress metals and new technologies used in them, learning the right way to disassemble these vehicles can save lives,” Sanders said. “We go to the car manufacturers and learn from their engineers about how to use our devices for optimum results on the new cars before they even en ter the market.”
“Helping firefighters, police men and other emergency profes sionals through this program is a win for the shops, the emergency personnel, our insurance partners and the drivers in Silicon Valley as well,” Newberry said. “Through the program, NABC and its members have helped educate nearly 5,000 first responders on how to extricate from today’s advanced vehicles and save lives in these communities. When you join NABC, you take advantage of a wide range of great programs, and the NABC First Re sponder Emergency Education pro gram is surely an excellent example of what we offer.”
Through the National Auto Body Council® (NABC) First Re sponder Emergency Extrication (F.R.E.E.™) Program, a four-hour educational event took place Aug. 10 at CARSTAR Chilton Auto Body in Santa Clara, CA, in conjunction with CSAA Insurance and HURST Jaws of AfterLife.participating in both classroom and hands-on education during the morning, 20-plus fire fighters from three Silicon Valley cities—Santa Clara, Oakland and Woodside—will now be better pre pared on how to extricate people from today’s advanced vehicles.
The NABC First Responder Emergency Extrication (F.R.E.E.™) program has helped to educate nearly 5,000 first responders on how to extricate people from today’s advanced vehicles
Steve Sikes, vice president of revenue operations for CARSTAR Chilton Auto Body, was pleased by the number of first responders onsite. “At Chilton’s, we are proud to play a valuable role in educat ing these amazing individuals and showing them how to extricate driv ers and passengers from today’s ad vanced vehicles,” Sikes said. “On top of that, if we end up saving lives as a result, that’s even better. We are doing something special and helping the community in a huge way. This educational session was hands-on and comprehensive and taught by Eric Sanders from HURST Jaws of Life—so we know that the partici pants received the latest and relevant training available in the industry.”
Without first responders, countless lives would be lost nationwide on our roads every year. Luckily, more than 2 million first responders risk their lives annually in the U.S. alone to save others.
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The Rose family made the Be nevolence Program part of their lives, and it was quickly ingrained into their DNA.
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thropic initiatives, in particular those that most impact our neighbors and the community organizations they rely on,” said Brennan Rose, CEO of Mike’s Auto Body. “To this end, we could not be prouder to celebrate our 100th vehicle donation as part of our Benevolence Program. For more than two decades, this program has been a staple of our charitable giv ing, and as we transition under the Crash Champions name and banner, we look forward to finding new and creative ways to give back to the communities where we operate.”
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“We feel very fortunate to be involved with such a wonderful pro gram and are very excited to be able to give back to the area communities that have supported us for the past 50 years,” owner Mike Rose said. “After receiving hundreds of appli cations over the years and reading the heartbreaking stories, we only wish that we could do more. But hopefully, with increased publicity of our Benevolence Program, other shops will adopt a similar program of their“Asown.”afamily-founded company, we have always prioritized philan
Mike’s Auto Body made its first presentations from 2001 through 2006 at its Concord, CA, location, with a one-year exception in Brent wood, CA. Since then, it has held car presentations at some of its shops in the East Bay, as well as at other locations, including in conjunction with the U.S Coast Guard’s CPOA in Alameda, CA, on the pier in front of the USS Hornet Museum. The Benevolence Program di rector at Mike’s Auto Body is Sal Contreras, who has been involved with every car presentation since the program’s inception and is consid ered the Benevolence Ambassador.
“Other body shops reached out to us and started their own pro grams, so the giving spread, and to day our program will live through other shops all over the country,” Ortland-Rose continued. “We know that Crash Champions will continue our legacy in some form because they share our passion for helping others. My father and my mother stressed that this is important, and that’s why we did it every year for 21 years.“When we gave away our 100th vehicle, we did not realize that it would be the last within our program, but now it is fitting and a number that all of us can easily re member!” Ortland-Rose concluded.
“Early on, Mike [Rose] said he wished he could give 100 cars to families; well, we achieved Mike’s dream in December of 2021,” Con treras said. “We presented the 100th car to a single mom who had been struggling to raise her family with out a car. The Benevolence Program came full circle, as our first recipient was a single mom raising her fami ly.”
Mike’s Auto Body Gave Away 100 Cars in 21 Years, Changing Countless Lives
When Crash Champions announced it was acquiring Mike’s Auto Body (MAB) in June, many people throughout the Bay Area thought about MAB’s nationally acclaimed Benevolence Program. It became part of the brand at Mike’s Auto Body as the company and its owners, the Rose family, gave away exactly 100 vehicles to deserving families, individuals and nonprofit organizations over the past 21 years.The goal has always been to give people a hand up as opposed to a handout with the gift of transpor tation, and the MSO achieved that mission with every vehicle it pre sented to a deserving recipient. In 2001, Mike’s Auto Body be gan giving refurbished cars to peo ple in need. The very first recipient was a single mom with two children. Reporter Wayne Freedman from Channel 7 ABC News reported on the presentation and broadcast the story on the evening news. It quick ly became an annual tradition, as Freedman and his news team report ed on every presentation throughout the years during the holiday season, along with more and more media that flocked to the feel good story. Over the years, Mike’s Auto Body got more people involved in its Benevolence Program, includ ing vendors, technicians, car rental companies and insurance partners. The vendors donated products and their services, the technicians at Mike’s Auto Body donated their time and skills, and the insurance and car rental companies donated the vehicles.Thevehicles donated were con sidered totaled, but by refurbishing them and returning them to their pre-accident condition, they looked brand new.
“We always say that at Mike’s, we are providing ‘a gift of chari ty wrapped in dignity,’” Contreras said. “These deserving people are working towards making a better life for their families; all they need is reliable transportation to make it happen.
CFO Ragen Ortland-Rose was a major force behind MAB’s Benev olence“WeProgram.never imagined that the program would grow as it did,” she said. “Our people and the commu nity rallied around it, as the power of giving grew exponentially. We’ve always stressed quality in everything we do, and the program illustrates that. We enabled so many worthy people to improve their lives, and that’s why it gained so much mo mentum.
Over the years, Mike’s Auto Body got more and more people involved in its Benevolence Program, including vendors, technicians and insurance partners. Sal Contreras, Benevo lence Ambassador, is pictured far right www.autobodynews.com E-Newsletter.
“Thanks to everyone involved, in cluding employees, insurance part ners, vendors and the nonprofit orga nizations that helped us find worthy recipients over the years.”
As The Center Square previ ously reported, experts say more than 30 million small businesses will be in the crosshairs of those audits.“There is no doubt that boosting IRS audit capabilities through a vast increase in the hiring of 87,000 new staff focused on this effort will hit small businesses the hardest,” said Karen Kerrigan, president and CEO of the Small Business and Entrepreneurship Council. “The tax data shows that it is small businesses of moderate means, not ‘the wealthy,’ that are targeted most frequently.”
by Casey Harper, The Center Square President Joe Biden signed a $740 billion spending package into law Aug. 16, the final step for the green energy, health care and tax hike bill after months of wrangling and controversy, in particular over the legislation’s hiring of 87,000 new IRS agents to audit Americans. Democrats at the White House on Aug. 16 touted the bill’s deficit reduction of $300 billion over the next decade. The bill includes several measures, including a $35 per month cap on insulin copays, an extension of Affordable Care Act subsidies and authorization for Medicare to negotiate certain drug prices.“With this law, the American people won, and the special interests lost,” Biden said. “This administration began amid a dark time in America...and yet we’ve not wavered. We’ve not flinched, and we’ve not given in. Instead, we’ve delivered results for the American people.”The bill also spends $386 billion on clean energy and climate change initiatives. That funding includes more than $270 billion in tax credits for manufacturing wind turbines, solar panels, batteries and other electric vehicle and green energy
“Wetechnology.didn’t look back, we looked forward,” Biden added. The bill also includes a 15% minimum income tax on companies with more than $1 billion in revenue. Critics blasted the bill, saying cutting pharmaceutical companies profit potential will disincentivize investment in new medicine. Critics also argued more federal spending means more waste and handouts for large corporations. “Biden’s inflation bill: $7,500 electric vehicle tax credit,” said
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Daniel Turner, head of the energy workers advocacy group, Power the Future. “Ford: Raised price of electric vehicles by $8,500. Way to go, Joe.”One of the bill’s most controversial provisions is $80 billion in federal funding to hire an army of 87,000 IRS auditors, more than doubling the agency’s size. The Biden administration has claimed the increased auditing will more than pay for the $80 billion investment and help pay for the bill.
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Biden Signs $740B Climate, Tax and Health Care Bill into Law CIECA has announced the forma tion of a new Standards Develop ment Committee focused on Artifi cial Intelligence (AI). All industry stakeholders, including CIECA and non-CIECA members, are in vited to Thejoin.new committee will be chaired by Raj Pofale, a found er and CEO at Claim Genius, and Jimmy Spears, head of automotive at Tractable. Both are active CIE CA committee members who have presented at the CIECA CONNEX Conference. The committee chairs encourage all interested industry stakeholders to attend the meetings. To RSVP, visit Pau lette Reed at paulette@cieca.com.
Lemonade to Use Mitchell’s Claim Solutions for Newest Product
“Lemonade is advancing the auto insurance market with sophis ticated technology and Mitchell, being an auto casualty technology leader, is happy to support those goals with our specialized casualty technology and service solutions,” said Norman Tyrrell, vice president of product management, Mitchell Casualty Solutions Group. “Lem onade will be leveraging Mitchell’s DecisionPoint Medical Bill Process ing software as well as a number of our Technology Enabled Solutions.”
The company also plans to offer career paths for potential collision and mechanical technicians that are appropriate for their roles.
Continued from Page 47 Repairify’s New Partnership www.autobodynews.com FREE 4x Monthly E-Newsletter. 52 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com
“Bringing ATG alongside what we’re doing on the collision side re ally allows us to leverage our existing content, so our internal team of tech nicians and remote techs can be bet ter prepared to help our customers,” said Chesney. For additional information about ATG, visit www.atgtraining.com.
An important aspect of the train ing will include learning how to find OEM service information.
For more information about Lemon ade Car, visit www.lemonade.com/ Forcar. property casualty and collision repair updates and perspectives, fol low Mitchell on Twitter @Mitchell Claims and @MitchellRepair.
Launched in November 2021, Lemonade Car uses telematics to measure how much and how safe people drive. It provides 24/7 on-location roadside assistance, re al-time crash detection and dispatch of emergency services, and offers perks for safe and environmentally conscious customers. These include discounts for low-mileage drivers and those who own electric and hy brid Aftervehicles.being introduced in Illi nois and then expanding to Tennes see and Ohio, plans are in place to continue rolling out Lemonade Car across the Mitchell,country.aleading technology and information provider for the property & casualty (P&C) claims and collision repair industries, will support Lemonade in delivering an efficient, digital claims experience for consumers purchasing auto pol icies.
Rozint explained Mitchell’s solutions provide Lemonade with the technology needed to streamline key steps in the claims process, in cluding loss reporting and damage appraisal.“Mitchell is committed to help ing our customers—both automotive insurers and collision repairers— simplify and accelerate claims man agement,” said Rozint. “Lemonade presented an excellent opportunity to apply our industry-leading solu tions with a partner that is poised for rapidThroughgrowth.”the collaboration, Ro zint said Mitchell can assist the in surer with settling claims seamlessly while delivering an exceptional cus tomer“Theexperience.integration of Mitchell’s solutions with Lemonade’s existing technology stack will support an automated, digital claims process— from first notice of loss (FNOL) to settlement,” he said.
Lemonade is also leveraging Mitchell’s auto casualty injury claims processing solutions to automate both first-party auto and third-party liabili ty claims.“Automating these functions is intended to align with the insurer’s goal for Lemonade Car: to use tech nology to handle emergencies and settle claims seamlessly, providing the best possible experience for cus tomers,” according to a press release.
Several years ago, Mitchell de cided to rebuild its core platform around key concepts that included an open, cloud-based architecture, and support for proper and safe repairs.
by Stacey Phillips Mitchell, an Enlyte company, re cently announced Lemonade, the insurance company powered by artificial intelligence (AI) and so cial impact, has chosen Mitchell’s claims management platform for the insurer’s newest product, Lemonade Car. The company will use Mitch ell’s claims workflow, automation and total loss solutions to help streamline and optimize claims han dling.“At Lemonade, we’ve set out to make the most lovable car insurance available, and part of that is creat ing the best experience possible,” said a Lemonade spokesperson. “By collaborating with Mitchell and us ing the company’s comprehensive claims management technology, we’re able to build efficiencies into our product to make it as seamless and easy for our customers to file a claim following an accident, as well as share necessary information with third-parties including auto body shops and medical facilities.”
“The big myth in the industry is the belief that OEM service infor mation is hard to get a hold of,” said Chesney.Hestressed the importance of checking the repair information on every“Invehicle.thecase of things like ADAS, it changes daily and you need to go look at it for every repair or calibra tion,” recommended Chesney. “Oth erwise, it can catch you by surprise and get you in Repairify’strouble.”ultimate goal is to help prepare technicians to repair fu ture vehicles and present information in a way they will understand. “We look forward to enabling technicians with skills and technolo gy so that what happens in the class room sticks more and it gives them the ability to apply it when they get back to the shop,” he said.
“We’re extremely proud that Lemonade—a top-rated insurer with a focus on fast, efficient claims reso lution—has selected our technology to support their entry into the U.S. auto insurance market,” said Jack Rozint, senior vice president, repair sales, Mitchell Auto Physical Dam age division. “Their decision to do so validates Mitchell’s leadership position in claims processing tech nology.”“We’re honored to support Lemonade,” said Debbie Day, ex ecutive vice president and general manager of Mitchell’s Auto Physi cal Damage division. “At Mitchell, we continue to invest in the devel opment of innovative, cloud-based solutions that are designed to allow our customers to work more effi ciently while meeting consumer ex pectations for an automated, digital claims experience. Our auto physi cal damage and casualty solutions help carriers like Lemonade scale quickly as they bring best-in-class offerings to market.”
“With each new customer, we believe that the market is validating this direction,” said Rozint.
Lemonade is a full-stack insur ance carrier built to provide the best, most delightful and most transparent insurance experience in the world, according to a company spokesper son. A Certified B-Corp, Lemonade gives unused premiums to nonprof its selected by its community, during its annual Giveback campaign.
What sets ATG apart from other training, according to Chesney, is the company’s specialization in OEM re pair information and its approach to learning.“What ATG does is take that factory information and dissect it,” explained Chesney. “When it’s a competency around a standard that’s used by all brands, then they level the terms and the diagnostic approach so that it’s brand agnostic.”
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by J.D. Davidson, The Center Square The lack of federal subsidies Intel said was holding up its planned $20 billion chip plant in suburban Columbus, OH, cleared the U.S. Senate on July 27. It was signed into lay by President Joe Biden on Aug.The9.
CHIPS Act, which passed the Senate 64-33, will provide $52 billion to U.S. semiconductor manufacturers to help build plants to makeAftermicrochips.announcing in January plans to build and create 3,000 jobs at a microchip facility in Ohio, Intel pulled back over the summer, canceling its July 22 groundbreaking while the federal money remained in limbo.
An artist rendering of Intel’s planned $20 billion chip manufacturing plant expected to be built in central Ohio. Credit: JobsOhio
Groups, Lawmakers Praise CHIPS
Ohio Act Passed to Boost Intel Investment
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Opponents argued the bill serves as both $250 billion in taxpayer subsidies to multi-billiondollar companies and would subsidize construction of factories in China.Portman, though, said July 26 in a CNBC interview that language was inserted into the bill he believes can avoid China concerns.
Sen. Sherrod Brown, D-Ohio, said in a Twitter video statement. Business and manufacturing groups throughout the state praised the Senate“Ohio’spassage.economy stands to benefit even more from the transformational nature of Intel’s investment in semiconductor manufacturing in our state thanks to the CHIPS Act, which will bolster American manufacturing and national security,” said Steve Stivers, president and CEO of the Ohio Chamber of Commerce. The Ohio Manufacturers’ Association called passage and Intel’s planned investment a unique opportunity for the state and country.
“Right now, our country has a once-in-a-generation opportunity to strengthen U.S. manufacturing and ensure it consistently competes and wins on the world stage,” said Ryan Augsburger, president of the OMA. “Just as it has since its earliest days, Ohio will play a key role in the next chapter of American innovation. It is time to finally enact this game-changing investment.”
“We did insert some language that I supported on the so-called guardrails to avoid just what you had talked about. I think that’s important. China is very interested, as you know, in investing a lot of money in chips and providing huge incentives, far more than what we are talking about in the CHIPS legislation here, and so are other countries, by the way, South Korea, Japan, Taiwan of course,” Portman said in theOhiointerview.Gov. Mike DeWine said in January an additional 7,000 construction jobs could come from the project that is expected to add $2.8 billion to the state’s annual grossOhioproject.committed nearly $2 billion in incentives and tax breaks to Intel.“The best thing this does with the CHIPS Act is to make sure these jobs are brought home,”
“Today’s passage of the CHIPS Act is critical in the effort to bring semiconductor manufacturing back to the United States, protect our na tional security and create thousands of high-paying jobs in Ohio,” said Sen. Rob Portman, R-OH. “I was proud to help lead efforts in the Senate to pass this legislation and ensure that Intel’s planned semi conductor plant in central Ohio re mains on track and reaches its full potential. Intel’s announced invest ment is already the largest in Ohio’s history and the company has indi cated that with this CHIPS legisla tion its record investment will grow even larger over time.”
Activation is simple. Repair facilities using CCC Diagnostics select their preferred diagnostic provider(s) from those available through CCC’s network and pro viders send scan data directly to the CCC ONE workfile.
Ford total market share hit 13.9% up 1.0 percentage point from June and 4.8 percentage points over a year ago. Gains come from higher EV sales and share, F-Series and high-end large SUVs.
Source: CCC Intelligent Solu CCC
CCC Intelligent Solutions on Aug. 2 announced AirPro Diagnostics will become the newest member of the CCC® Diagnostics network. Through an integration with AirPro, collision repair users of CCC Diagnostics will soon be able to capture and document AirPro scan and calibration information in their CCC ONE® workfiles. The streamlined service with AirPro is expected to be available via CCC ONE in September. The integra tion does not require a physical connection between the AirPro device and CCC ONE. Informa tion is uploaded automatically, and the scan report is automatically at tached to the vehicle’s CCC ONE workfile.
“Ford was America’s best-sell ing brand in July powered by strong demand across our lineup,” said Andrew Frick, vice presi dent, sales, distribution and trucks, Ford Blue. “Our overall sales rose 37% in July and electric vehicle sales grew at three times the rate of the EV segment. F-Series hit the 60,000-truck mark for the first time this year, with our all-new electric F-150 Lightning having its best sales month yet. Ford SUVs were up 70%, while E-Transit leads the electric van space with 95% of the electric van segment.”
Ford electric vehicle sales were up 168.7%. With Mustang Mach-E up 74.1%, F-150 Lightning deliv ering its best-month since launch and E-Transit’s dominant share po sition, Ford grew more than three times the rate of the overall electric vehicle segment in July. Sales of Ford Hybrid vehicles continue to climb, increasing 35.3% in July, placing the Ford brand sec ond in hybrid vehicle sales to only Toyota. F-150 Hybrid sales totaled 4,364 vehicles, while Maverick Hy brid sales totaled 2,153 trucks. To date, 66,500 customers have purchased Ford’s BlueCruise hands-free driver-assist technolo gy. Ford is expanding BlueCruise through Power-Up software up dates, adding nearly 15,000 2021 F-150 and Mustang Mach-E cus tomers in July, with another 35,000 in process. Ford BlueCruise cus tomers accumulated 11.4 million miles of hands-free highway driv ing since July 2021. For the fourth straight month, Ford reported a record pace of just over 50% of retail sales com ing from previously placed orders. Meanwhile, on Aug. 2, retail order banks re-opened for Bronco Sport, Edge, Explorer and Ranger. Retail orders for Ford’s hot-selling F-150 and Transit re-opened a few weeks earlier. Ford overall pickup sales, including F-Series, Ranger and Maverick, produced total sales of 74,034 up 27% over a year ago. Ford’s total pick up share for the month was 31.6% up more than 6 per centage points over last year and the highest share of any brand in the total pickup segment. Ford brand SUV sales gained 70% over last year, totaling 66,266 SUVs. Combined Bronco family sales, including Bronco Sport, were up 227% over last year.
On improved inventory flow, Ford for the second month in a row is the only major automaker to produce sales gains, as its July sales grew 36.6% vs. an industry down 10.5%.
tions AirPro Diagnostics,
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Source: Ford Ford’s July Sales Up 37% Compared to Same Month a Year Ago
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Drivable Claims Drivable LOR was 15.2 in the second quarter of 2022, an increase of 3.7 days from Q2 2021’s 11.5 days.
“New OEM parts availability is still driving many delays, but the good news is there are fewer brands show ing big delays,” Horn continued. “Six
“We look at the median plus two standard deviations to properly cap ture the impact of delivery days for all parts on the repair,” Horn said. “Part sTrader’s Q2 2022 median of 14.9 days, compared to the Q1 2022 me dian of 15.6 days, represents a reduc tion of 0.7 days, which aligns with the quarter-over-quarter LOR reduction.
Average Collision Repair-Related Rental in Q2 Decreases by Half a Day from Q1
John Yoswick, editor of the weekly CRASH Network newsletter, also shared information regarding parts and repair backlogs.
OEM brands had median (plus two standard deviations) delays of more than 20 days in Q1 of this year, while the same was true for only three OEM brands in Q2 2022. As we head in the second half of 2022, aftermarket and recycled parts supply and deliveries are returning to pre-COVID levels. Most OEMs have made significant improvements as well.”
“More than 100 of the 650 shops responding to the latest CRASH Net work survey included a written com ment about backlog of work,” Yoswick said. “Of these shops, more than onethird cited a similar refrain: ‘Almost every car waiting on parts. Swamped with work,’” a shop owner in San Diego said, according to Yoswick.
Alaska recorded the highest LOR in Q2 2022 at 22.1 days, which is also the highest year-over-year in crease (7.0). Louisiana recorded an LOR of 21.9 days; Rhode Island was third highest at 21.0 days, followed by Oklahoma (20.7) and Georgia (20.4). Eight additional states had a re placement LOR of 19 days or higher, with nine more states recording LOR of 18 days or more. The states with the lowest LOR were Hawaii (13.1), North Dako ta (13.2), Iowa (13.3) and Nebraska (13.7). Hawaii also had the lowest in crease from Q2 2021 at 1.2 days. Ne braska (2.5) and Iowa (2.7) were the only other states to have increases less than three full days. As noted in Q1 2022’s results, there was little regional difference in the results, confirming the increases as a national occurrence resulting from many factors, including parts avail ability and delays, staffing, backlogs and processes.Regarding parts, Enterprise spoke with Greg Horn, PartsTrader’s chief innovation officer, who oversees their data analytics department.
Louisiana had the highest LOR for rentals associated with drivable repairs at 19.0 days. The next highest state was Rhode Island at 18.6 days, followed by Georgia at 18.0 days. Three states had an LOR greater than 17 days. Eight more had an LOR of 16 or more days, and 13 states had an LOR of 15 days or more.
North Dakota had the lowest drivable LOR at 10.1 days, followed by Hawaii (10.7), Iowa (11.2) and NebraskaRhode(11.7).Island, Arizona, Colo rado, Washington and Georgia had the largest drivable LOR increases in Q2 all being five or more days higher than Q2 2021. Hawaii had the lowest year-overyear increase, with LOR only up 0.7 days. Non-Drivable Claims Overall, LOR for rentals associated with non-drivable claims was 26.4 days, up 7.7 days from Q1 2021. In the first quarter of this year, five states had non-drivable LORs 30 days or greater for the first time. In the sec ond quarter, that number rose to eight states: Alaska (34.7); Montana (32.9), Louisiana (32.0), Colorado (31.8), West Virginia (31.6), Oklahoma (30.9), Delaware (30.5) and Washing ton (30.0).Markedly, eight states had non-drivable LOR increases of 10 days or greater over last year, with Washington representing the highest increase (12.3). Fourteen states had year-over-year increases of 9.0 days or greater, and nine other states plus Washington, D.C., had increases of eight days or greater. Iowa had the lowest non-driv able LOR at 22.1 days. New York was second at 22.5, followed by Nebraska at 22.8.Massachusetts had the lowest year-over-year increase of “only” 4.2 days.Given recent trending, Enter prise broke down LOR by first-party insureds and third-party claimants. Overall, insured replacement rent al LOR was 17.1 days in Q2 2022, whereas claimant rental LOR was 18.7 days. Focusing specifically on non-drivable rentals, insured LOR was 24.1 days in Q2 2022, a six-day increase from Q2 2021. West Virginia’s insured non-driv able LOR was 28.6, followed by Delaware at 28.1. Sixteen additional states had insured non-drivable LOR greater than 25 days. Virginia came in lowest at 19.9 days. Claimant non-drivable LOR was 33.8 days, a 12.8-day increase from Q2 2021. Alaska’s claimant nondriv able results help explain some of the increase their LOR was 52.9 days in Q2 2022. This is a 25-day jump from Q2 Vermont2021.(43.8), Louisiana (42.5), Montana (41.4), Colorado (40.6) and West Virginia (40.2) were other LORs greater than 40 Accordingdays.tothe weekly CRASH Network newsletter, the national av erage repair backlog remains near re cord levels. While scheduled work at shops nationwide eased somewhat in the second quarter, it was not nearly as much as generally happens head ing into spring. The length of time a customer is likely to currently wait to get their vehicle repaired has not changed significantly from this past
Enterprise also spoke with Ryan Mandell, director of claims perfor mance for Mitchell International, who offered some additional observations that reflect on LOR and cycle time. “Luxury vehicle frequency in creased to 12.9% in Q2 2022 (com pared to 10.3% in Q2 2021),” Man dell said. “In addition, BEV frequency increased from 0.63% of repairable claims in Q2 2021 to 0.83% in Q2 2022. BEVs on average have 1.3 days longer keys-tokeys cycle times in the U.S.”Mandell also provided another interesting analysis: “Comprehensive claims involving a catalytic convert er increased from 1.9% in Q2 2021 to 3.5% in Q2 2022. Thefts of catalytic converters are being driven primarily by the increase in rare earth metal pric es, which have only been exacerbated by the Ukraine-Russia conflict.”
The second quarter of 2022 saw the average length of rental (LOR) for collision replacement-related rentals at 17.7 days, a 4.5-day increase from the second quarter of 2021, according to a new report from Enterprise. This represents a decrease of half a day from the first quarter of 2022, when average LOR was 18.2 days. While the overall totals in 2022 are much higher than previous years, this quarter-to-quarter decrease of a half-day fits historical trending from the first quarter of the year to the sec ond quarter. While trending seems to be reverting to historical normalcy, the results themselves continue to il lustrate a “new normal.”
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 59 Genuine NISSAN & INFINITI OEM Wholesale Parts are Superbly Crafted to Strict Quality Standards. THE FOLLOWING DEALERS PROUDLY STOCK GENUINE PARTS FOR YOUR NISSAN OR INFINITI REPAIRS.THE FOLLOWING DEALERS PROUDLY STOCK GENUINE PARTS FOR YOUR NISSAN OR INFINITI REPAIRS. DOWNEY NISSAN Downey 562-334-1188 (562) 334-1195 Fax M-F 7-5 wholesaleparts@downeynissan.com NISSAN OF BAKERSFIELD Bakersfield 888-402-6915 (661) 835-0389 Fax M-F 7-6, Sat. 8-5 www.nissanofbakersfield.com NISSAN OF VAN NUYS Van Nuys 818-374-4421 (818) 787-8400 (818) 908-9520 Fax M-F 7-6:30, Sat. 7-6 wholesaleparts@vannuysnissan.comwww.nissanofvannuysparts.com TEMECULA NISSAN Temecula 951-972-8430 (951) 972-8396 Fax M-F 7-6, Sat. 7-6, Sun. 8-5 wholesaleparts@temeculanissan.com GOLDENNISSANSTATE Colma 650-488-2873 (650) 944-0305 Fax M-F 7-6 parts@goldenstatenissan.com FUTURE NISSAN Roseville 916-677-5251 (916) 786-0743 Fax M-Sat. 7:30-6 wholesale@futurenissan.comParts.FutureNissan.com LITHIA NISSAN OF FRESNO Fresno 800-870-7779 (559) 436-6040 (559) 436-0743 Fax M-F 7-6, Sat. 8-4 etaylor@lithia.com S. CALIFORNIA N. CALIFORNIA NISSAN INFINITI INFINITI TUSTIN Tustin 714-832-6252 (714) 573-5497 Fax M-F 7-5, Sat. 8-5 Ask for Tom Reeser- Wholesale Mgr. Parts2682@autonation.com INFINITI OF VAN NUYS Van Nuys 818-374-4493 (818) 787-8400 (818) 809-2727 Fax M-Sat. 8-5 wholesaleparts@vannuysinfiniti.comwww.infinitiofvannuys.com S. CALIFORNIA GOLDEN STATE INFINITI Colma 650-488-2877 M-F 7-6 parts@goldenstatenissan.com N. CALIFORNIA
While Washington’s results were an increase of 8.4 days from Q2 2021, Hawaii (17.2) dropped 1.2 days, and Wyoming saw a small drop of 0.2 days.Notably, California (16.6) was only up 0.6 days.
2021.Washington
Continued from Page 46 Techs of the Future UPDATED DAILYwww.autobodynews.com 60 SEPTEMBER 2022 AUTOBODY NEWS / autobodynews.com The Dealers Below Are Mercedes-Benz Genuine Par ts Specialists: Finish It Like a Masterpiece with GENUINE PA RT S Mercedes-BenzofValencia Valencia 661-753-5526 661-753-5525 Fax M-F 8amjosh.henderson@mbzvalencia.com5pm CALIFORNIA The Right PARTS. A PERFECT Fit. Order Genuine Mazda Parts From These Parts Specialists in Your Area. Galpin Mazda Van Nuys Fax818-778-2005818-778-2090 www.galpin.com SO. CALIFORNIA
The results for the second quarter of 2022 offer several items of note. As noted in the first quarter, the second quarter results are traditionally the lowest of the year. While the histor ical trending seems to have returned, the results themselves continue to be exacerbated by supply chains disrup tions, parts delays, collision repair backlogs, claims process challenges and technician shortages. And with the complexity of vehicle repairs only increasing, for both ICE and BEV models, the en tire industry must play a part in en suring all collisionrelated businesses are aligned not just for procedural solutions, but to ensure our mutual customers receive safe and proper repairs, and excellent experience and peace of Enterprisemind. is committed to part nering with insurers, repairers and suppliers on each one of these issues. Through foundational support provid ed by the Enterprise Holdings Foun dation, Enterprise is spearheading the Collision Engineering Program, in partnership with Ranken Technical College. The program, designed to attract and develop entry-level talent to fill essential roles within the colli sion repair industry, is piloting at four schoolsFornationwide.moreinformation, visit
your collision repair department?
winter’s record-high backlogs. Shops on average are still sched uling work out a full month 4.3 weeks compared to 4.5 weeks in the first quarter of 2022. The decline of 0.2 weeks is only about half the usu al decline in backlog between the first and second quarter, when spring brings a seasonal drop-off in winter weather-related accidents and the av erage shop backlog has typically fall en by 0.4 Generalweeks.trending of repair vol ume correlates with historical trending of LOR. Yoswick said: “More than 13% of shops are still scheduling more than eight weeks out, a percentage that, until this past winter, hadn’t ex ceeded 2%. Shops with three months of backlog are not uncommon.”
Total Loss Claims
Source:www.beacollisionengineer.com.Enterprise
Another consideration with non-drivable LOR is in the communi cation process between shop and in surer. Enterprise spoke with Dominic Martino, owner of Gold Coast Auto Body in Chicago, who said: “We are consistently seeing seven to 10 business days elapse between initial estimate or supplement submission and repair authorization. And if the submission requires reconciliation, we could see an additional three to five days. When insurer staff are com ing into the shop in-person, we see reconciliation times drop to 24 to 48 hours.”
“With used vehicle values reach ing new highs in Q2 2022, total loss frequency continued to decline to the lowest level in the past six years at 14.2%, compared to 17.1% in Q2 2021,” Mandell said.
Summary
A: Within the past 18 months, we have been working on bolstering the relationships we have with our local body shops. We have a lot of body shops in our service area that are actually owned and op erated by former students of the pro gram. We also have a couple dealer ship repair centers in our area, and we have been able to partner with them as well. I realized we had an opportuni ty to strengthen our program when six local businesses approached me questioning the skills they were see ing in our students who had entered the workforce. So, I personally built relationships with these companies, and their managers have partnered with us in the work we have done to strengthen our program. We have worked to bolster our relationships with local body shops. The shops have been very receptive, very helpful and very engaged. We also work with vendors like PPG that come and do special paint class es for our students. This is just one great example of the learning oppor tunities we provide our students. In addition, we did just receive ASE accreditation that we have been working on for the past 18 months.
“Cosmetic work is 11 weeks out, non-drivers are four to five weeks out,” the manager of an independent shop in Fort Wayne, IN, told CRASH Network. An estimator in Georgia, when asked about current backlog in June, said simply, “Middle of July!” Almost four in five shops (79%) are scheduling two or more weeks into the future. Less than 3% of shops have no backlog and can start on a new job right away. Only two regions in the coun try South Central and West have an average backlog of less than four weeks. The shortest average backlog in the West, including California, is 3.1 weeks. Until this past winter, that region had never exceeded an average backlog of 1.5 weeks in the more than five years CRASH Network has been tracking the statistic. The longest backlogs are in the Pacific Northwest, where shops are scheduling work 5.2 weeks in ad vance, on Whenaverage.describing parts availabil ity’s impact to the repair backlogs, PartsTrader’s Horn agreed: “While there are parts availability improve ments in Q2 2022, delays still exist in the OEM parts supply chain and consequently, shops are scheduling farther out to protect themselves from potential parts delays.”
The LOR for rentals associated with total loss claims was 17.3 days in Q2 2022, up 3.1 days from 14.2 in Q2 was highest at 22.8 days, followed by Oregon (20.9), West Virginia (20.8), Alaska (20.2), Idaho (20.1) and North Carolina (20.1). Iowa was lowest at 14.2 days, followed by Wisconsin (14.5), Ne braska (14.5), Wyoming (14.6), Flori da (14.8) and Maine (14.9).
autobodynews.com / SEPTEMBER 2022 AUTOBODY NEWS 61 CircleCALIFORNIAPorsche Long Beach, 562-343-5385562-494-1911CA parts@cirlceporsche.comFax©2022PorscheCarsNorthAmerica, Inc. Porsche recommends seatbelt usage and observance of traffic laws at all times. PorscheIDAHO of Boise Boise, 208-672-3494800-621-1775ID partspc@lylepearson.comFax Porsche Genuine Parts and Service, only at your local authorized Porsche dealer. The RIGHT COLLISIONPARTSVisit these Genuine Hyundai Parts Dealers FOR YOUR COLLISION JOB. So. California KEARNY MESA HYUNDAI San Diego 4797 Convoy St. 800-469-9731 858-300-3331 Fax Mon-Fri 7am - 6pm; Sat 8am - 5pm www.kearnymesahyundai.comcguth@hyundaisubaru.com No. California LITHIA HYUNDAI OF FRESNO Fresno 5596 N. Blackstone Ave. 800-462-2231 559-436-0743559-436-6041Fax Mon-Fri 7am - 6pm; Sat 8am - 4pm etaylor@lithia.com
As 2021 drew to an end, 3M do nated $889,719.50 in products and supplies to 300 schools around the country, through the Colli sion Repair Education Foundation (CREF). Equipping collision edu cation programs with the most upto-date supplies, materials, tools and equipment allows collision instructors to train students with the same products they’ll be using in their future positions in the in dustry—without maxing out the department’s budget. Each care package included several DA sanders, along with sanding/graining/finishing discs, sandpaper, repair glue and “all kinds of good stuff,” according to Jerry Goodson, collision repair and refinishing instructor at Chip pewa Valley Technical College in Eau Claire, WI. Since 2008, 3M has actively aided CREF’s efforts to assist collision students, instruc tors and schools, generously pro viding frequent in-kind donations, funding grants and supporting CREF’s Hire Our Heroes campaign.
Fall 2022 High School & College Transportation Student Career Fair Schedule Oct. 4: 3M Headquarters, SaintPaul, MN Nov. 9: Kingwood Park High School, Houston, TX Nov. 10: Collin College, Dallas,Dec.TX6: Suburban Showcase Conference Center, Detroit, MI To complement the physi cal career fair events and ensure CREF helps connect students with employers across the coun try, CREF also has an electron ic student resume database with contact information for over 600 collisionInterestedstudents.inparticipating in an event listed above, or in col laborating with CREF to schedule one in your market?
madeEckenrode@ed-foundation.org.atEckenrode,gramscollisionsecondaryportingeddation.orgTiffany.Bulak@ed-fountolearnmore.IndustrymembersinterestingettinginvolvedandsupCREF’seffortstoassistandpost-secondaryrepairtrainingproshouldcontactBrandonmanagingdirector,312-231-0258orBrandon.Monetarydonationscanbeonline.Source:CREF
Source: CREF
3M, CREF Donate Products to 300 Schools
Aging workforce blues got you down? Worried about who will fill the workforce as older em ployees retire? Ready to do something about it?
Contact Bu lak at Tiffany.Bulak@ed-founda tion.org.Can’t attend a career fair but still anxious to get your com pany name in front of incoming technicians? Support local high school and college collision students by sponsoring work uniforms to ensure the future workforce recognizes the value of looking professional. For a donation of just $50 per student, companies can provide students with a brand new Cintas tech nician shirt, branded with your logo, work pants and a safety kit.
CREF Invites Collision Industry to Fall 2022 High School & College Transportation Student Career Fairs
The Collision Repair Ed ucation Foundation (CREF) invites industry businesses to participate in its Fall 2022 High School & College Transporta tion Student Career Fairs, being scheduled across the country to provide employers with an op portunity to get to know thou sands of incoming industry pro fessionals.“CREF’s Career Fairs pro vide a unique opportunity for collision industry employers to connect with hundreds of stu dents who have trained for en try-level positions and are ready to start their careers,” said CREF Program Manager Tiffany Bu lak . “Engaging with future transportation industry profes sionals is vital for all segments of the industry collision cen ters, dealerships and even paint, tool and equipment companies as a means of generating brand awareness for the business but most importantly, in order to showcase the diverse career paths available to the students in attendance.”
by Michael Gauthier, CarScoops Hyundai Capital America the captive finance partner of Hyund ai, Kia and Genesis in the U.S. has been slammed by the U.S. Consumer Financial Protection Bureau for “widespread credit re porting failures” that harmed mil lions of Accordingcustomers.tothe government, HCA repeatedly provided inaccu rate information to credit reporting companies and didn’t take proper steps once problems were identi fied. Furthermore, the Consumer Financial Protection Bureau al leges the company used “manual and outdated systems, processes and procedures to furnish credit reporting information which led to widespread inaccuracies and resulted in negative inaccurate information being placed on con sumers’ credit reports through no fault of their own.”
The scale of the problem was massive, as the Consumer Finan cial Protection Bureau found HCA furnished inaccurate information for more than 2.2 million custom ers on more than 8.7 million oc casions between 2016 and 2020. Even worse, “In many cases, Hyundai knew it was providing inaccurate information and failed to take reasonable measures” to address the issue. This hurt consumers as HCA would report customers delin quent on loans and leases, despite having been paid on time. In par ticular, the government found “in approximately 570,000 instances, Respondent (HCA) inaccurately inserted codes showing delinquent or no payments in the PHP (pay ment history profile) when the consumer had in fact made the re quired payments and the account was actually Unsurprisingly,current.”this lowered customers’ credit scores and im pacted their access to credit. It also subjected them to higher interest rates due to their lower credit Followingscore. an investigation, the Consumer Financial Protection Bureau determined HCA violated the Fair Credit Reporting Act by failing to report complete and accu rate loan and lease account information, failing to provide date of first delinquency information when required, failing to modify or de lete information when required, failing to have reasonable iden tity theft procedures, and failing to have reasonable accuracy and integrity policies and procedures.
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In a statement, Consumer Fi nancial Protection Bureau Direc tor Rohit Chopra said, “Hyundai illegally tarnished credit reports for millions of borrowers, includ ing by falsely reporting them to credit reporting companies as be ing delinquent on their loans and leases. Loan servicers must be complete and accurate when fur nishing information that affects a borrower’s credit report.” HCA will pay a $6 million civil penalty to the Consumer Fi nancial Protection Bureau, as well as $13.2 million in compensation to current and former customers who had inaccurate information furnished to credit reporting com panies saying they were “30 or more days past due on an automo bile retail installment contract or lease.”While $19.2 million sounds like chump change, the Consumer Financial Protection Bureau not ed this was its largest Fair Credit Reporting Act case against an auto servicer. The bureau also revealed Americans owe $1.4 trillion in auto loans, making it the third largest consumer credit market.
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