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Honda ProFirst Certification Reaches 700 Shops by Ed Attanasio

When body shop number 700 recently became a member of American Honda’s ProFirst certification program, assistant national manager of Collision Parts and Service Marketing Gary Ledoux took a deep breath, knowing full well that there is still much work to do. To Ledoux, the ultimate goal of getting 1,200 shops in the program within the next 18 months seems very reachable. “When we first launched this program in April of 2015,

Gary Ledoux is pleased to see that 700 body shops are now members of American Honda’s ProFirst certification program, but he also knows that there is still much work to do to reach the goal of 1,200 shops

we heard from roughly 100 shops right away, asking ‘How can we join, and what do we need to do?’ We got a lot of the top shops in the country onboard quickly because they were already doing all of the things required by the program.” A lot of collision repairers were skeptical about the value of OE certifications in general, but pretty soon they changed their minds, Ledoux said. “Initially, not everyone thought that certifications were going to be around very

See Honda Certifies 700 Shops, Page 18

Body Shop Owner an Unlikely Advocate For Portland’s Springwater Homeless by Amelia Templeton, Oregon Public Broadcasting

California Regulator’s Stand On ‘Alt-OE’ Parts May Lead to Pressure To Clarify The Terminology

Some of those parts appear to be new, OEM parts but are being sold and delivered by non-OEM or salvage Discussion within the industry of “altOE” or “opt-OE” parts seemingly has parts suppliers, shops say. Others apraised more questions than answers pear to be slightly-damaged or blemthis past year, but one state regulatory ished OEM parts that may or may not agency has a clear stand on arrive “repaired.” Given that shops don’t althe topic—one that may drive ways know what they will changes nationwide. receive when they order such “The term by itself, ‘alta part, the BAR said, conOE’ or ‘opt-OE,’ is not recogsumers certainly won’t know nized by the Bureau,” Jaime what those term mean on an Ramos of the California Burepair estimate or invoice. reau of Automotive Repair Jaime Ramos (BAR) field operations and Shops in that state are free to use such parts, Ramos said, but they enforcement division told attendees at can’t use those terms on the paperwork NACE in Anaheim, CA, in August. without more adequately explaining Ramos and other representatives what is being put on the vehicle. of the BAR said that it’s clear from dis“The BAR has no position on cussion with shops that a wide variety whether they are good or bad parts,” of types of parts are being lumped together under the “alt-OE” or “opt-OE” he said. “But the whole premise of See Alt-OE Parts, Page 20 category names in some markets. by John Yoswick

NACE Panel Deals With “Opt-OE” Parts and BAR Compliance by Ed Attanasio

Steve Spinnett talks with Otis “Diamond” Britton, a homeless man who lives on the Springwater Corridor Trail. Spinnett and Britton have become friends

Spinnett said. But then, this summer, his perspective shifted.

At a panel presentation held at NACE/ CARS Expo and Conference on Aug. 11, officials from the Bureau of Automotive Repair (BAR), CCC Informa-

See Homeless Advocate, Page 15

Change Service Requested

P.O. BOX 1516, CARLSBAD, CA 92018

Steve Spinnett is a talkative guy in his 60s. Once a conservative small-town mayor in Damascus, Oregon, he has owned an auto body shop in Portland for 40 years. The shop is right next to the Springwater Corridor trail on 92nd Avenue, and Spinnett goes walking on the path almost every day. Homeless people’s tents have crept closer and closer to his business. At first, he hardly noticed them. He said he’s the kind of guy who’s walked by panhandlers and frowned. “I’m thinking, ‘Dude, get a job,’”

VOL. 34 ISSUE 10 OCTOBER 2016

(l to r) Vice President of Market Solutions at CCC Information Services Mark Fincher, CCC Strategic Solutions Advisor Jon Novak, Automotive Repair Northern Field Operations staffer Rick McLarty, BAR Southern Field Operations staff member Jaime Ramos and CAA Lobbyist Jack Molodanof sat on the BAR “Opt-OE” panel at NACE/CARS on Aug. 11

tion Services (CCC) and Jack Molodanof, a lobbyist for the California Autobody Association (CAA) discussed a new document that both the CAA and CCC have released in order to help repairers comply with requirements established by the BAR. The panel was hosted by the California Autobody Association and consisted of Bureau of Automotive Repair Northern Field Operations Supervisor Rick McLarty, BAR Southern Field Operations Supervisor Jaime Ramos, CAA Director of Government Relations Jack Molodanof, Vice President of Market Solutions at CCC Information Services Mark Fincher and one of CCC’s Strategic Solutions Advisors, Jon Novak. After introductions by Don Feeley, CAA past president and board member, Fincher talked about how the See NACE Panel, Page 26

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Contents

COLUMNS Antonelli - 95-Year-Old Veteran Keeps Busy at TX Body Shop, Shares Keys to a Long Life . . 56 Antonelli - Educational Seminars Institute Helps NACE Attendees Prepare for the Unthinkable . 74 Attanasio - KY Shop Pulls Its Weight for Local Special Olympics . . . . . . . . . . . . . . . 46 Attanasio - Professional-Looking Uniforms Are No Longer Just Optional . . . . . . . . . . . . 54 Attanasio - WyoTech is Now a Half-Century Old and Still Thriving. . . . . . . . . . . . . . . . . . 32 Phillips - ABRA’s New Career Development Academy Offers Attractive Incentives & Aims to Train and Place the Workforce of Tomorrow . . . . . . . . . . . . . . . . . . . . . . . 70 Phillips - Five Ways to Deliver Outstanding Customer Service. . . . . . . . . . . . . . . . . . . . 48 Phillips - Small Town Business Splits Time between Collision Repair & Classic Car Restoration. . . . . . . . . . . . . . . . . . . . . . . . . 52 Phillips - The Road to Autonomous Vehicles: How Collision Repair Shops Should Prepare . 58 Phillips - What Shops Can Expect to See in Vehicle Hacking, Accident Avoidance Technology & Cybersecurity . . . . . . . . . . . . 66 Yoswick - MSO Symposium Looks at International Business Models, Slow-Down in Consolidation. . . . . . . . . . . . 62 Yoswick - Retro News: National Leadership Conference, Lou DiLisio on 9/11, NACE in ‘06, MSO Panel in ‘11 . . . . . . . . . . 50

NATIONAL 3M™ Introduces Cavity Wax Plus . . . . . . . . . . 76 AAPEXedu Announces 2016 Service

Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Assistant Editor: Stacey Phillips Online Editor and Copywriter: Deana Cacus Contributing Writers: Tom Franklin, David Brown, John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Chasidy Sisk, David Luehr, Stacey Phillips, Victoria Antonelli Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Sales Assistant: Jessica Day Content/Social Media Specialist: Cass Heckel

1-800EveryRim / Capital Original Wheels . . . . . . . . . . . . . . . . . . . . .63 Abaris Training Resources, Inc. . . . . .6 ABW Tracker . . . . . . . . . . . . . . . . . .18 Advanced Measuring Systems, Inc. .37 All Star Auto Lights-CA . . . . . . . . . .10 ALLDATA . . . . . . . . . . . . . . . . . . . . .34 Anest Iwata USA, Inc. . . . . . . . . . . .33 Audi Wholesale Parts Dealers . . . . .82 Automotive ID . . . . . . . . . . . . . . . . . .47 AutoNation Chrysler-Jeep-DodgeRam-Fiat . . . . . . . . . . . . . . . . . . . .38 Axalta Coating Systems . . . . . . . . . . .2 Besa Paints . . . . . . . . . . . . . . . . . . .14 BMW Wholesale Parts Dealers . . . .69 Bob Smith BMW . . . . . . . . . . . . . . . .71 Bob Smith MINI . . . . . . . . . . . . . . . .71 Capitol Subaru . . . . . . . . . . . . . . . . .88 Car-Part.com . . . . . . . . . . . . . . . . . .28 Carworx . . . . . . . . . . . . . . . . . . . . . .15 Certified Automotive Parts Association (CAPA) . . . . . . . . . . .39 ChemSpec USA, LLC. . . . . . . . . . . .48 Chief Automotive . . . . . . . . . . . . . . .19 Chrysler-Dodge-Jeep-Ram of Seattle . . . . . . . . . . . . . . . . . . .21 Classifieds . . . . . . . . . . . . . . . . . . . .86 Colortone Automotive Paints . . . . . .78 CUSTOMTOOLZ, Inc. . . . . . . . . . . .20 Dave Smith Motors . . . . . . . . . . . . .29 Del Grande Dealer Group . . . . . .12-13 DJS Fabrications . . . . . . . . . . . . . . .22 Dominion Sure Seal, Ltd. . . . . . . . . .54 Downtown Motors of LA (Audi, VW, Porsche) . . . . . . . . . . .31 Eco Repair Systems of North America, LLC . . . . . . . . . . .55 ECS Automotive Concepts . . . . . . .60 Elk Grove Toyota . . . . . . . . . . . . . . .74 Enterprise Rent-A-Car . . . . . . . . . . .76 Equalizer Industries, Inc. . . . . . . . . .62 Eurovac, Inc. . . . . . . . . . . . . . . . . . .56 FBS Distribution Co., Inc. . . . . . . . .59 First Auto Group . . . . . . . . . . . . . . . .70 Ford of Kirkland . . . . . . . . . . . . . . . .21 Ford Wholesale Parts Dealers . . . . .57 Galpin Motors . . . . . . . . . . . . . . . . .53 Glenn E. Thomas Dodge-ChryslerJeep . . . . . . . . . . . . . . . . . . . . . . .23 Global Finishing Solutions, LLC. . . . .8 GM Wholesale Parts Dealers . . . . . .81 Herkules Equipment Corporation . .70 Honda-Acura Wholesale Parts Dealers . . . . . . . . . . . . . . . . . .44-45

Art Director: Rodolfo Garcia Serving California and Nevada. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2016 Adamantine Media LLC. Autobody News P.O. Box 1516, Carlsbad, CA 92018 (800) 699-8251 / (760) 603-3229 Fax www.autobodynews.com Email: news@autobodynews.com

Western

Professionals Program . . . . . . . . . . . . . . . . 55 AAPEXedu to Focus on Industry Trends, Market Data . . . . . . . . . . . . . . . . . . . . . . . . 78 Abaris’ Carbon Fiber Training Courses at SPE ACCE . . . . . . . . . . . . . . . . . . . . . . . 83 American Honda and Acura Approve BASF Refinish for Warranty Repair . . . . . . . . . . . 26 AMi Honors Class of 2016 . . . . . . . . . . . . . . . 78 ASA to Host Webinar on Automotive Safety Inspections, Technologies. . . . . . . . . . . . . . 15 ASI Recognized as I-CAR Gold Class Business. . 8 Auto Glass TV Informs and Entertains Technicians . . . . . . . . . . . . . . . . . . . . . . . . 80 Automechanika Chicago & NACE Team Up in 2017 . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Automotive Parts Associates Establishes Scholarship Opportunities for Stakeholders’ Children . . . . . . . . . . . . . . . . 79 Axalta Appoints Samuel L. Smolik to Board of Directors . . . . . . . . . . . . . . . . . . . . . . . . 79 Axalta Honored by Senator Tim Kaine, Virginia Governor, Congressmen and More . . . . . . . 41 BASF Automotive Refinish Continues 25-Year Partnership with CARSTAR. . . . . . . . . . . . . 56 Carstar Canada and US Unite As “1” at Annual Industry Conference . . . . . . . . . . . . 84 Collision Repair Education Foundation Announces Support From Driven Brands . . 72 Collision Repair Online Courses Now Available at AMI . . . . . . . . . . . . . . . . . . . . . 80 CREF Seeking “Back to School” Support for High School and College Collision Programs . 77 CREF’s Golf Fundraiser Supports Education for Next Generation. . . . . . . . . . . . . . . . . . . 85 Driven Brands’ Jose R. Costa Earns the Gold Award for Executive of the Year. . . . . . . . . . 80 Fiat Chrysler to Recall More than 1.9M Vehicles . 24 First Responder Extrication Demo at Butler’s Collision Kicks off NABC Lineup . . . . . . . . . 82 Friday Fun: Honouring the First Camaro, A Body Shop Builds a Ghostbuster Replica and Tesla Goes Camping . . . . . . . . 60 GM Uses Humor to Educate Consumers About Original Collision Parts . . . . . . . . . . . 81 Honda ProFirst Certification Program Hits 700 Shops . . . . . . . . . . . . . . . . . . . . . . . . . . 1 IAnet Selects CCC ONE® Appraisal Platform as its Preferred Solution . . . . . . . . . . . . . . . 76 I-CAR and ASE Announce Collaborations that Align and Build on Training, Curriculum, and Certification. . . . . . . . . . . . . . . . . . . . . 42 I-CAR® Creates Online Tool to Calculate Training’s Return on Investment . . . . . . . . . 77 Industry Invited to Collision Repair Education Foundation and Atlanta I-CAR Committee’s Back-to-Back Events This October . . . . . . . 64 Louisiana Flooding, Sub-water: Flooded Cars Overwhelming . . . . . . . . . . . . . . . . . . . . . . . 9 NHTSA’s Proposed Rule on Recall Notification . 81 OSHA Cites Auto Parts Maker, Staffing Agency, for Repeated Violations. . . . . . . . . . . . . . . . 38 PPG Earns American Honda Approval. . . . . . . 84 PPG Paint Plays Role in Builders’ Success . . . 47 State Farm Mutual Insurance Accused of Failing to Provide Adequate Coverage . . . . . 64 State Farm’s Offer & Acceptance Program to Change and the Offer Is Going Down . . . . . 83 Subaru Requires OEM Glass for Windshield Replacement . . . . . . . . . . . . . . . . . . . . . . . 63 Survey: Top Services Wanted By Dealership Service Center Customers . . . . . . . . . . . . . 21 Truck Carrying Takata Air Bags Explodes, Burns Houses, Kills Texas Woman . . . . . . . 30 Valspar’s House of Kolor Releases New Color Book . . . . . . . . . . . . . . . . . . . . . . . . 64 Volvo to Sell Self-Driving Car Tech to Other OEMs . . . . . . . . . . . . . . . . . . . . . . . . 85

Mitchell International has announced ing leadership, new product design that Jack Rozint has joined the com- and launch, and strategic planning to pany’s Auto Physical DamMitchell. He will lead the age (APD) business unit as company’s North American vice president of sales & sales and service initiatives service, repair. An industry in the collision repair indusveteran, Rozint has more try and related segments. than 20 years of information “Mitchell is deeply comservice experience in the mitted to continuing to auto claims and collision instrengthen its APD busidustries. Most recently, he ness, and Jack’s passion for was with consulting firm the collision industry fits Jack Rozint RepairCar.com. He served well with our vision of emin senior management positions with powering better outcomes for our Robert Bosch, Ensera, and CCC In- clients,” said Debbie Day, EVP & formation Services. Rozint brings a general manager, Mitchell APD Sosuccessful record in sales and market- lutions.

Indexof Advertisers

REGIONAL ASA Northwest Sends Summer Out with a Bang . 6 BASF sponsors Repairer Driven Education Series at SEMA . . . . . . . . . . . . . . . . . . . . . 27 Body Shop Owner an Unlikely Advocate For Portland’s Springwater Homeless . . . . . . 1 California Regulator’s Stand On ‘Alt-OE’ Parts May Lead to Pressure To Clarify The Terminology . . . . . . . . . . . . . . . . 1 Farmers Insurance® to Begin Offering Rideshare Insurance Coverage for Ride-Hailing Drivers in Montana . . . . . . . . . 14 G&C Auto Body Acquires Campbell’s Auto Body, Opens Newly-Renovated San Rafael Location. . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Houston in Top 3 List of Cities with Most Auto Insurance Fraud, Others are Los Angeles and New York . . . . . . . . . . . . . 40 Larry the Cable Guy Confirmed as SEMA Industry Awards Banquet Entertainer . . . . . 33 Mitchell Appoints Jack Rozint as VP of Sales & Service for Auto Physical Damage Business Unit . . . . . . . . . . . . . . . . . . . . . . . . 3 NACE Panel Deals With “Opt-OE” Parts and BAR Compliance . . . . . . . . . . . . . . . . . . 1 Old Plane at Point Mugu Transported to New Home at Camarillo Airport . . . . . . . . . . . . . 16 Phillips - A Strong Culture and Production Process Makes This Shop the “Best Place You’ve Ever Worked”. . . . . . . . . . . . . 34 Road Debris Pose an Emerging Traffic Risk: Auto Club Wants to Hear from Idahoans About Their Road Debris Experiences . . . . . 22 SEMA 2016, Nov. 1–4 in Las Vegas, Has Plenty to Offer Collision Repairers. . . . . . . . 27 Stockton Man Pleads Guilty to Staging Car Accidents. . . . . . . . . . . . . . . . . . . . . . . 10 Tom Bradley of Advance Auto Parts Appointed to CAWA’s Board of Directors . . . . . . . . . . . 10 UTI-Long Beach Celebrates its First Graduating Class . . . . . . . . . . . . . . . . . . . . 24 Zamora’s Auto Body Celebrates 17 Years . . . . . 8

Mitchell Appoints Jack Rozint as VP of Sales & Service for Auto Physical Damage Business Unit

Hyundai of Kirkland . . . . . . . . . . . . .21 Hyundai of Seattle . . . . . . . . . . . . . .21 Hyundai Wholesale Parts Dealers . .85 Kearny Mesa Subaru-Hyundai . . . . .75 Kia Motors Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . .61 Killer Tools & Equipment . . . . . . . . . .7 Lyle Pearson Auto Group . . . . . . . . . .9 Maita Subaru . . . . . . . . . . . . . . . . . .80 Mazda Wholesale Parts Dealers . . .85 McPeek Dodge of Anaheim . . . . . . .26 MINI Wholesale Parts Dealers . . . . .68 Miracle System/Equipment Gateway, Inc. . . . . . . . . . . . . . . . .46 Mirka USA . . . . . . . . . . . . . . . . . . . .32 Mitchell International . . . . . . . . . . . .24 Mitsubishi Wholesale Parts Dealers . .76 MOPAR Wholesale Parts Dealers . .49 Moss Bros. Chrysler-Jeep-Dodge . .35 Motor Guard Corporation . . . . . . . .16 Nicolosi Imports . . . . . . . . . . . . . . . .64 Nissan/Infiniti Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . .73 Polyvance . . . . . . . . . . . . . . . . . . . . .36 Porsche Wholesale Parts Dealers . .78 Preval . . . . . . . . . . . . . . . . . . . . . . . .87 ProLine Tool & Supply . . . . . . . . . . .58 Puente Hills Subaru . . . . . . . . . . . . .72 Riverside Kia . . . . . . . . . . . . . . . . . .74 Riverside Metro VW-Honda-HyundaiNissan-Mazda . . . . . . . . . . . . . . .79 Roy Robinson Subaru . . . . . . . . . . .30 SATA Dan-Am Company . . . . . . . . .11 Sherwin-Williams Automotive Finishes . . . . . . . . . . . . . . . . .40, 41 Shingle Springs Subaru . . . . . . . . . .77 Shop Pro Equipment . . . . . . . . . . . .25 Sierra Chevrolet-Honda-Subaru . . .67 Sorbothane . . . . . . . . . . . . . . . . . . .52 Subaru Wholesale Parts Dealers . . .65 Tacoma Dodge-Chrysler-Jeep-Ram .17 The Bay Area Automotive Group . . .43 Toyota Wholesale Parts Dealers . . .84 U-POL US . . . . . . . . . . . . . . . . . . . . .50 Valley Auto Dismantlers Association, Inc. . . . . . . . . . . . . . .66 Valspar Automotive . . . . . . . . . . . . . .5 Volkswagen Wholesale Parts Dealers . . . . . . . . . . . . . . . . . . . . .83 Volvo Wholesale Parts Dealers . . . .82 Walcom . . . . . . . . . . . . . . . . . . . . . .42 Wedge Clamp Systems, Inc. . . . . . .51 WyoTech . . . . . . . . . . . . . . . . . .27, 40 Zendex Tool Corporation . . . . . . . . . .6

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 3

Uber’s Self-Driving Volvos Take to Pittsburgh Streets Two Operators Per Vehicle

Uber has launched a fleet of self-driving cars in Pittsburgh, making this city of 300,000 the first in the US to let any passenger hail an autonomous vehicle. The Uber vehicles are equipped with seven traffic-light detecting cameras to a radar system that detects different weather conditions to 20 spinning lasers that generates a continuous, 360 degree 3-D map of the surrounding environment. For now, Uber’s test cars travel with safety drivers, as common sense and the law dictate. These professionally trained engineers sit with their fingertips on the wheel, ready to take control if the car encounters an unexpected obstacle. A co-pilot, in the front passenger seat, takes notes on a laptop, and everything that happens is recorded by cameras inside and outside the car During the demonstration for reporters two engineers were seated in front—the backup driver and another monitoring the car's 3-D map and scribbling notes on how to improve the car's software. The engineers undergo a week of safety orientation or more to drive the cars. “We actually think of Pittsburgh as the double black diamond of driving,” Raffi Krikorian, director of Uber Advanced Technologies, said. “If we can really tackle Pittsburgh, than we have a better chance of tackling most other cities around the world... Bridges are re-

ally hard,” Krikorian said. “And there are like 500 bridges in Pittsburgh.” Pittsburgh has helped Uber to expand its research around autonomous vehicles, by leasing a large plot near the city’s riverfront for a testing track. When state regulators tried to ban ridesharing services in 2014, Pittsburgh’s mayor and the state’s governor helped negotiate those hurdles. Pittsburgh’s mayor, Bill Peduto, said “It’s not our role to throw up regulations or limit companies like Uber.” Uber planned to use about 100 modified Volvo sport utility vehicles for the passenger trials. The vehicles will also have a human monitor behind the wheel. “You can either put up red tape or roll out the red carpet. If you want to be a 21st-century laboratory for technology, you put out the carpet.” Uber has 500 employees at a center in Pittsburgh’s industrial Strip District working on autonomous vehicles, according to Mr. Peduto. Uber will have 1,000 employees at the site, known as the Advanced Technology Center, within a few years Peduto said “There is no technology that is fail-proof and there is no tech that can guarantee there won’t be accidents, but right now there are 3,287 people who die in automobilerelated accidents around the world each day, and there has to be a better way,” he said.

Driverless Car Bills Speed through Michigan Senate by Michael Gerstein and Michael Martinez, The Detroit News

The Michigan Senate overwhelmingly approved a legislative package on September 7 that would let companies cruise ahead with plans to operate driverless vehicles on Michigan roads, with one legislator comparing it to the race to put a man on the moon. In a series of 36-0 votes, the Republican-controlled chamber approved bills that would allow the burgeoning autonomous car industry to put electronically-controlled vehicles on any Michigan road. “We’re moving into the next century, ladies and gentlemen,” Senate Majority Floor Leader Mike Kowall, R-White Lake, told fellow senators as he urged support for the legislation, which he introduced earlier this year. The package of four bills aims to keep Michigan ahead of competing states like California and Florida that are trying to lure companies and investments with autonomous car-friendly laws. The new laws would allow the public to buy and use fully driverless

Two Drivers or None?

cars whenever they’re available. They would allow an autonomous car without a steering wheel or pedals, and not require that a human be ready to take control in an emergency. Until now, autonomous vehicles could only be driven in Michigan for test purposes, and a driver had to be at the ready. The new laws also would allow ride-sharing services without drivers to be operated by auto manufacturers or ride-hailing services like Lyft or Uber. One of the bills would also allow for the decommissioning of small stretches of public road to be used privately as part of the proposed American Center for Mobility test site at Willow Run. “I see this as the equivalent of the race to space,” said state Sen. Ken Horn, R-Frankenmuth. “We can think of these Senate bills as one small step for Lansing, one giant leap for driverless mankind.” The legislation has the support of major automakers and suppliers, many House lawmakers and Gov. Rick Snyder. Snyder has said driverless-car testing and operations are crucial for help-

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ing Michigan keep its economic edge and remain the automotive capital of the world after years of economic hardship. Michigan is one of seven states that, along with Washington, D.C., have laws allowing testing of autonomous cars, according to the National Conference of State Legislatures. California, Florida and Nevada have laws allowing for the “operation” of those cars beyond testing. The legislation now moves to the state House for consideration. Bryant Walker Smith, a law professor at the University of South Carolina who studies self-driving car regulation, called the bills “a mixed bag.” “Critically, they are in desperate need of clarification followed by thoughtful discussion,” he said. Walker Smith said the bills do a good job of allowing autonomous vehicles on the road, but much of the language becomes confusing and difficult to differentiate from current laws. “Like earlier bills in Michigan and other states, SB 995 and 996 understandably struggle to reconcile an

existing vehicle code with automated driving,” he said, going on to call some of the language “collectively, a mess.” The bills follow a state board’s July approval of $20 million to help transform a former World War II bomber plant in Ypsilanti into a new testing facility for autonomous vehicles. The facility would be complete with roads, traffic lights and cul-de-sacs at Willow Run. The National Highway Traffic Safety Administration is expected to release draft guidelines later this year that would serve as a framework for states crafting new laws that allow the self-driving cars on public roads. It’s unclear when companies might open sales to the general public. We thank the Detroit News for reprint permission.

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www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 5

ASA Northwest Sends Summer Out with a Bang by Chasidy Rae Sisk

As summer 2016 drew to a close, ASA Northwest offered two opportunities for association members to enjoy some fun and networking through their 23rd Annual Golf Tournament and their 7th Annual Family Fun Night.

ASA Northwest’s 23rd Annual Golf Tournament was held on August 17 at the Eagles Pride Golf Course, with over 130 golfers and sponsors participating in the fun-filled day. Jeff Lovell, president and executive director of ASA Northwest, noted, “It was a great time to get together and network with our members and to help raise money for our Scholarship Fund, and ASA Northwest would like to thank all of our sponsors who made this event so successful. We had a day full of sunshine for the event. After 18 holes of

golf, everyone enjoyed a wonderful beef and chicken parmesan dinner and lots of great raffle prizes.” The first place winning team consisted of Rick Schott, Kyle Oyler, Charlie Anderson and Rich Davis. Jeff Lovell, Brian Johnson, John Hinkemeyer and Scott Tveten came in second, and the third place team included Mike Badgley, Jeff Schlimme, Darren Durst and Jason Bergstrom. Kevin Clark, Rick McCabe, Nick Kostelecky and Tim Maio took fourth place. In the Putting Contest, Johnny Harvey came in first, followed by Dave Runkel and John Hinkemeyer. KP winners were Todd Early, Mark

Dodd, John Caple, Kenny Haskins and Tim Connors. Katherine Moody and John Caple won the Long Drive

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Contest, while Karen Hansen and Mark Simons won the Straight Drive Contest.

On August 23, ASA Northwest hosted its 7th Annual Family Fun Night at Cheney Stadium in Tacoma, WA. According to Lovell, “It was a beautiful evening to watch the Tacoma Rainiers’ 4-0 win on our own private party deck. We enjoyed a barbecue buffet with hamburgers, hot dogs, baked beans, potato chips and ice cream bars. We had over 130 members join us at ASA Northwest’s 7th Annual Family Fun Night, and it’s always great to see the kids get foul balls, laughing and enjoying the game!”

University of the Aftermarket Offers 101 Program

Do you have new hires and/or people making a job transition that requires them to understand the aftermarket? The University of the Aftermarket, in cooperation with the Auto Care Association, will present its annual “Aftermarket 101” program in Southfield, MI, October 4 and 5, 2016. The program provides employees who are new to the aftermarket with a better understanding of the industry, its structure and big-picture trends. During the day-and-a-half program, which is open to any new employee in the automotive aftermarket, participants will be exposed to key information about the aftermarket, its history, scope, market channels, customers and trends. Faculty will expose these new employees to the complexities of the industry, including its use of acronyms and jargon. Specific subjects include: • Industry basics, channels and terminology • History of the aftermarket • Current state of the aftermarket • The global aftermarket • Distribution: structure and trends • The service dealer’s world • Macro trends: The big picture •Field trip to visit a WD To register, visit www.university oftheaftermarket.com.

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 7

Zamora’s Auto Body Celebrates 17 Years by Charity Maness, Calaveras Enterprise

If it’s banged up, beat up or well-loved and in need of a custom paint job, Zamora Auto Body in Valley Springs , CA has got you covered – from bumper to bumper. Dave Zamora, owner of Zamora’s Auto Body, credits his father for giving him his knowledge and love of cars. “I can’t remember a time that I wasn’t dreaming about cars, working on cars or racing cars. I think I was in the third grade when my dad started teaching me how to fix cars. I remember him saying, ‘Get the kid to fix it; he can fix it.’” Zamora took a few classes in high school and was quickly a teacher’s aide. By tenth grade, he was working after school each day and summers on vehicles for the city of Pittsburg (CA). “I got hired right out of high school at a shop in town. I was sweepin’ floors and dumping garbage at first, but moved up to body work pretty fast.” In the 1970s and ’80s, Zamora was steeped in the custom paint industry. During that timeframe, custom painted vans were the hip thing. “Custom painted vans? Oh yeah, I created some pretty amazing art.” As the industry heated up, he

worked for an auto paint shop during the day and “rented a shop around the corner and could paint up to two more per day.” The shop he worked for painted cars for celebrities and show circuit cars.

Dave Zamora, owner of Zamora’s Auto Body in Valley Springs, puts a little elbow grease into his latest repair job. Credit: Charity Maness

At 40, he opened his own body shop in Antioch and has been self-employed since. His parents moved to Calaveras County in the 1970s, so Zamora had spent a lot of time visiting the area. It wasn’t too long before he figured he wanted to make a go of it in the foothills.

8 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

In November 1999, Zamora began looking for a location and a home, and, by December, he had moved to Valley Springs and had officially opened his shop at 1390 Country View Lane. “I do paint, body, glass... nothing I don’t do. You don’t find that too often these days.” While the majority of his work is insurance work, he still continues to “do custom painting, but not as much as I would like to.” At times, he said, his work can be frustrating. “I don’t like the insurance part of the industry. They dictate to me – the professional – what can be done. It’s unfortunate; it’s sad.” So Zamora goes the extra mile for many of his customers. “If I fixed it the way the insurance company dictated, I would never have repeat customers; so I do more and out of my pocket.” Looking back at all he has accomplished, Zamora said, “I am what I am because of my dad.” Zamora currently employs an office manager and part-time prepper, but he said he is always open to those with auto body experience and painting experience to apply for work. We thank Calaveras Enterprise for reprint permission.

ASI Recognized as I-CAR Gold Class Business

Audit Services Incorporated (ASI) has announced its achievement of obtaining I-CAR Gold Class business status, the highest recognition for training available in the collision repair industry. “The I-CAR Gold Class designation provides our clients with confidence that ASI is committed to ensuring our employees achieve the highest level of training available,” said John Hall, president of ASI. “It is a symbol of our commitment to provide distinctive quality and unparalleled customer service.” Today’s vehicles are increasingly more sophisticated, featuring an evergrowing number of components, parts and advanced lightweight materials. resulting in repair procedures changing significantly from year to year, making current repair knowledge critical for the achievement of complete, accurate estimating and quality repairs. “We are honored to be named a Gold Class business,” said Hall. “ASI is committed to providing best-inclass services....best practices, an accurate estimate and, ultimately, safe vehicle repairs.” For more information, visit http:// www.asiclaims.com.

Louisiana Flooding, Sub-water: Flooded Cars Overwhelming by Ken Stickney, The Daily Advertiser

The destruction of some 100,000 vehicles—maybe more—due to recent flooding may have left the southern Louisiana automobile market out of balance.

Credit: Scott Clause/The Advertiser

Bob Giles, owner and operator of Giles Automotive in Lafayette, said on September 6 that area auto dealer business is brisk, but many customers who lost their vehicles to high water in the unnamed August 11–13 storm have no trade-in vehicles to offer when making their purchases, leaving some dealers short of available products in their used car lots. That situation may affect auto dealers far beyond Louisiana, he said. “It’s tough to get pre-owned vehicles into the lot,” he said. Automotive News has reported that more than 100,000 insured vehicles were flooded in the August storm,

tle, he said. According to Gadson, if a vehicle can be repaired, it may go to a certified mechanic for work. If it can’t be repaired, the insurer will likely send it to a salvage vendor, perhaps to be broken down for parts. Oftentimes the vehicles are sold for scrap metal. Damaged vehicles have caused some concerns, Better Business Bureau

more than 100,000 people have filed for flood aid, and more than 60,000 homes were damaged or destroyed. Vehicle flooding was most destructive to electrical systems, said Thomas Huffman, owner of Any Body Towing in Lafayette. He said other damages included water in motors and in the exhaust and intake systems. “They are total losses,” he said of most of those vehicles. Huffman said wreckers continued to tow vehicles recently that were previously unreachable because of flooding that persisted in some neighborhoods. He said he was reluctant to send his own trucks into high water because he did not want them damaged. Giles said the “vast majority” of vehicles that were caught in the flood have been totaled. He said Giles Automotive gave free inspections for flood damage; if vehicles could be salvaged, he said, the company is willing to help restore the vehicle. Roszell Gadson, a media specialist for State Farm Insurance, said his company has processed some 19,000 flooded vehicles in Louisiana, most of them total losses. Every vehicle is different, but electronic damage can propel the cost of repairing a vehicle beyond its actual value. That’s when insurers set-

Credit: Scott Clause/The Advertiser

of Acadiana President Sharane Gott said. In a column published Tuesday, September 6, she cautioned consumers to beware of flood-damaged vehicles. Gott offered these tips for avoiding the purchase of a flood-damaged vehicle:

♦ Check the title to make sure the car is not marked “salvage,” which would indicate it came from a flood-affected state.

♦ Check gauges, lights, wipers, turn signals, radio, heater and the air-conditioner several times. ♦ Check the trunk, glove box and under carpeting for musty smells that indicate flooding.

♦ Get a pre-purchase inspection from a trusted mechanic.

Giles said reputable dealers would not resell a flooded vehicle. But he cautioned, “less-than-honest people will buy from a salvage yard,” and repair branded vehicles for resale. Louisiana cars have been sent out of state, where they may get new titles that obscure the fact that they have been flooded, he said. His business has to be careful that vehicles that customers offer as tradeins have not sustained previous flood damage, Giles stated. Some customers are unaware that their comprehensive vehicle insurance includes flood coverage, unlike private homes that require additional coverage for floods. “If you have comprehensive insurance, flood (insurance) is not an addon,” he said. We thank The Daily Advertiser for reprint permission.

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www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 9

Stockton Man Pleads Guilty to Staging Car Accidents by Central Valley Business Times

There are Hollywood movie producers and Broadway show producers. And then there’s Cristopher Santiago Sanchez-Becerra. He has admitted to producing elaborate frauds to bilk insurance companies. The 32-year-old Stockton man has pleaded guilty to conspiracy to commit mail fraud and admitted that he staged car accidents in a scheme to defraud insurance companies, says Acting U.S. Attorney Phillip Talbert. Mr. Sanchez-Becerra’s little production company staged dozens of car accidents and submitted false claims seeking insurance payments for the damage caused by the staged accidents, according to court documents. It was a long running show, lasting from at least October 2011 until August 2014 and had at least six other bad actors. In each staged accident, Mr. Sanchez-Becerra and other defendants utilized two or three vehicles and caused about $5,000 to $10,000 in damage to each vehicle. After each staged collision, the defendants submitted a similar cover story to an insurer that concealed the true cause of the accident. The cover story would

commonly use aliases, false identities, and false addresses when describing the defendants. The defendants also commonly used different vehicles in the staged collisions. They were able to do this by obtaining many different vehicles and using false identities to both register the vehicles with the Department of Motor Vehicles and obtain insurance policies for the vehicles. Commonly, the defendants would also offer to repair the recruited individual’s vehicle at automobile repair shops that Mr. Sanchez-Becerra or a co-defendant owned, usually with lessthan-complete repair work, for a fee less than the payment from an insurance company. In all, Mr. Sanchez-Becerra caused at least $210,000 in false insurance claims to be paid as a result of the conspiracy to defraud. “Fraud schemes like the one uncovered in this case are growing at an alarming rate, and unfortunately it’s consumers who ultimately pay the price,” says Ryan Spradlin, special agent in charge for Homeland Security Investigations-San Francisco. “California is ground zero for auto insurance fraud,” says state Insurance Commissioner Dave Jones. “Sanchez-Becerra’s million-dollar con-

spiracy to rip-off insurers victimizes California consumers who end up paying for auto fraud losses through higher insurance premiums.” Mr. Sanchez-Becerra is scheduled to be sentenced by U.S. District Judge Dale Drozd on November 28, when he will face a possible maximum penalty of 20 years in prison and a $250,000 fine. Charges are pending against codefendants Juan Ortiz Rivas, 39, of Ceres; Oscar Diaz Landa, 46, of San Jose; Victor Hugo Soriano-Villafan, 26, of Modesto; Liobigildo Vargas, 46, of Turlock; Juan Marquez Cadenas, 30, of Patterson; and Alfonso Apu, 47, of Modesto. The charges against them are only allegations; they are presumed innocent until and unless proven guilty beyond a reasonable doubt. We thank Central Valley Business Times for reprint permission.

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Tom Bradley of Advance Auto Parts Appointed to CAWA’s Board of Directors

CAWA chair of the board, Greg Livingston of All Trade Tools, has appointed Tom Bradley of Advance Auto Parts to the Association’s board of directors. When chair Livingston announced the appointment, he commented that “Advance Auto Parts/CARQUEST has been a member for some time, and we are pleased to welcome Mr. Bradley as their representative to our Association’s leadership.” Bradley has been in the customer service industry for 25 years, including positions in the marine, consumer electronics and automotive aftermarket industries. He has been in the automotive aftermarket for a little over four years, all with Advance Auto Parts. Bradley started at Advance as a district manager in Dover, Delaware in 2012 and was promoted to regional vice president for the Charlotte market in 2014. He is now the regional vice president for the Southwest Region, covering New Mexico, Arizona, Nevada and California. For more information, visit http://www.cawa.org/.

G&C Auto Body Acquires Campbell’s Auto Body, Opens Newly-Renovated San Rafael Location After a year of planning and $1.5 million in renovations, G&C Auto Body recently opened the doors to its new 11,200 sq. ft. location at 191 Mill Street in San Rafael, CA which replaces its former facility on Anderson

drive. According to the company, the new facility was designed to enhance the guest’s experience with a spacious front lobby; coffee, tea and water station; big screen TV and improved parking. The layout of the new San Rafael location includes a dedicated parts room and delivery bay, inside detail bays, and updated frame and measuring equipment, which includes a Car-O-Liner in-ground frame rack and laser measuring systems. G&C Auto Body also announced the purchase of Campbell’s Auto Body in San Rafael. In response to the increased business volume in the San Rafael/Marin area, G&C Auto Body acquired Campbell’s Auto Body, a

4,000 sq. ft. location just down the street from its newly renovated Mill Street shop. This additional location gives the company three shops on the same block, totaling 25,200 sq. ft. or more than half an acre of body shop space. “The completion of our remodeled facility, combined with the acquisition of Campbell’s, uniquely positions us to provide an unsurpassed guest experience while allowing us the space to maintain efficient, high quality repairs,” said Shawn Crozat, COO of G&C Auto Body. “We have

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Farmers Insurance® to Begin Offering Rideshare Insurance Coverage for Ride-Hailing Drivers in Montana by Matthew S. Foy & Dawn N. Valentine of Gordon & Rees LLP, Lexology

In Barickman v. Mercury Casualty Company, 1016 Cal. App. LEXIS 681 (July 25, 2016), the Court of Appeal affirmed a judgment against an insurer holding the insurer was obligated on an excess of limit stipulated judgment due to the insurer’s refusal to settle. Mercury Casualty Company’s intoxicated insured ran a red light and struck two pedestrians (“the Claimants”). The driver was sentenced to three years in jail and ordered in criminal court to pay $165,000 in restitution to the claimants. The Claimants accepted Mercury’s offer of the driver’s policy limits of $15,000 each. But Mercury would not agree to include language the Claimants’ inserted in the release providing: “This does not include court-ordered restitution.” The claims did not settle. The Claimants sued the driver and entered into a stipulated judgment for $3 million. The insured assigned her rights against Mercury to the Claimants for breach of contract and bad faith. Following a trial by reference conducted pursuant to Code of Civil procedure section 638, the referee en-

tered judgment for the Claimants for $3 million plus interest from the date of the stipulated judgment. The referee found Mercury had breached the implied covenant of good faith by refusing to accept the releases with the Claimants’ additional language. Mercury argued that, by rejecting the requested language, it was protecting its insured’s right to a set off for Mercury’s payment of the restitution ordered. The referee found it compelling, however, that Mercury had been assured by the Claimants’ attorney several times that his intent was to preserve his client’s restitution rights and he was not seeking to affect the insured driver’s right to an offset. Mercury appealed. Mercury argued it acted in good faith as a matter of law because it timely offered its policy limits to the Claimants and the only reason the case did not settle was the Claimants’ attorney’s insistence on the unacceptable additional language. The court held that Mercury initial offer of its policy limits was not sufficient itself to defeat a bad faith claim as a matter of law. The court noted the ultimate test for bad faith liability is whether the insurer’s conduct is unreasonable under all of the circumstances. Although Mer-

14 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

cury initially acted in good faith by offering its policy limits, there remained disputed facts whether Mercury acted reasonable to effect a settlement once the Claimants accepted the offer but proposed a slightly modified version of the release. The court of appeal found it compelling Claimants’ attorney had assured Mercury both orally and in writing the added language was intended only to preserve his clients’ restitution rights and was not seeking to eliminate the insured’s right to an offset. Thus, the additional language was simply intended to incorporate and make explicit what California case law required: A civil settlement does not eliminate a victim’s right to restitution ordered by the criminal court, although the defendant is entitled to an offset for any payments to the victim by the defendant’s insurance carrier or items included within the restitution order. The court of appeal found the referee could properly conclude Mercury’s refusal to approve the release as amended by the Claimants’ attorney was unreasonable. We tank Lexology for reprint permission

ASA to Host Webinar on Automotive Safety Inspections, Technologies

The Automotive Service Association (ASA) will held a webinar on periodic motor vehicle safety inspection (PMVI) programs and new safety technologies in September. The webinar highlighted the value of these programs and how they continue to protect consumers, providing important information for shop owners, managers and anyone involved in offering vehicle repair services to consumers. Participants heard from industry representatives, vehicle repairers and ASA leadership sharing their views on the value of PMVI programs, with Robert L. Redding Jr., ASA’s Washington, D.C., representative, hosting the program. In addition, participants also heard more information about ASA’s third annual Vehicle Safety Inspection and Maintenance Forum, which will take place in the Houston area October 19. For more information, visit www.ASAshop.org or www.Taking TheHill.com.

Continued from Cover

Homeless Advocate

“I changed. I changed in one week. I made friends,” he said. Spinnett was working late one night and he saw a homeless AfricanAmerican man sitting in a chair across the street watching his shop. “So I just went over and talked to him; very friendly guy, big guy. About 6’7. And he says, ‘I’m watching your property. That’s my job. To watch your business,’” Spinnett said. The guy’s name is Otis “Diamond” Britton. He’s lived on the Springwater Trail for five years. Spinnett and Britton became friends. “Steve is a righteous human being,” Britton said. Dozens, maybe even a few hundred, homeless people are living in tents on the trail between 82nd and 92nd Avenue. Britton knows most of them. He started introducing them to Spinnett — and what Spinnett saw broke his heart. “The drugs. What people have to go through to survive,” he said. Spinnett didn’t want to give people money, but he found other ways to

try to make life easier for the homeless people he met. He let them come to his shop to use the hose, Britton said. “...Letting us get water any time of the day or night, and electricity, so we can charge our electronics and stay in touch with our family, friends and loved ones,” Britton said. It didn’t stop there. He’s tried to get people into rehab. He’s stepped into the middle of fights. Like the night when Chelsea Dietz, a young homeless woman, got into a terrible argument with her boyfriend, who then slit his wrists. “Steve heard me scream, and he ran up. Offered to help. He called 911 right away,” said Dietz. Her boyfriend got to a hospital. After that, Spinnett came to check on the couple every day. Dietz is from a small town in eastern Montana. She started taking OxyContin when she was just 12 or 13. Now, she’s addicted to heroin. “He made me feel like there is still hope for our lives to change and turn around, and that there was people that still cared,” she said. When Portland Mayor Charlie Hales announced he was clearing the

camps on the Springwater Corridor, Spinnett was one of the people who asked him to delay the sweep a month in order to give people on the trail more time to find a place. Spinnett has taken some heat for his activism from neighbors who point out that while his business is on the trail, he goes home to the suburbs. “They say, ‘Well, you live in an upper middle class place in Damascus; you don’t have to live here,’” he said. Spinnett brushes that aside and says he has deep roots in the neighborhood. The mayor’s office says it has helped more than 60 people get into homes or motels or shelters in advance of the sweep. But now, their time has run out: Portland Police and private security officers planned to move hundreds of homeless campers off the Springwater Corridor Thursday, September 1. Up and down the trail, people are packing their belongings. A new shelter nearby has saved 12 beds for homeless people from the Springwater Corridor and the neighborhood. But some campers say they want nothing to do with it.

“I don’t want to be inside no more. I’d rather be outside,” Britton said. Spinnett is helping him move his stuff to a new campsite. A few tents away, Chelsea Dietz is also trying to pack. She’s got a shopping cart filled with clothes and shoes. “I don’t like being homeless. I hate it. I hate having to pick up and start over. This lifestyle is not for me,” she said. Dietz trails off. She still isn’t sure where she’s going to go. But one of Spinnett’s church friends offered to drive her back to Montana, where she has a mother, father, and a sister. We thank Oregon Public Broadcasting for reprint permission.

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www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 15

Old Plane at Point Mugu Transported to New Home at Camarillo Airport by The Ventura County Star

A small, dilapidated plane once used to train Navy pilots during the Vietnam War era was moved by flatbed truck [Wednesday] from Naval Base Point Mugu to the Camarillo Airport, where it will get a new lease on life as a teaching tool for high school students. The result for all involved was “Mission Accomplished.” The long-dormant T-34B, which gathered moss and dust while sitting at the naval base since 2001, will be used to teach high school students about aviation and auto body repair. The transfer of the old school two-seater was made by the Ventura County Office of Education, the Ventura County Sheriff’s Office and the Navy base working together. Students in the office of education’s career center at the airport will learn the history of the plane--the model was once used by the likes of war hero and U.S. Sen. John McCain and countless astronauts—and will restore the exterior from top to bottom. “I am amazed,” said Diallo Wallace, an aerospace engineer at the base and a teacher in the career cen-

A truck transports an old T-34B plane from Naval Base Point Mugu to the Camarillo Airport on Wednesday. The plane will be used to teach students about aviation and auto body repair. Credit: Joseph A. Garcia/ The Star

ter’s aviation and engineering programs, as the plane was hoisted by forklift onto a sheriff’s office flatbed truck for the 8-mile ride to the airport. “I can’t believe it.” It traveled uneventfully up Las Posas Road past agricultural fields on its slow-speed drive to the county airport. Its wings had to be removed for ease of transport, inadvertently creating another learning opportunity for the high school students, who will

have to reattach them as part of the refurbishment project. The T-34B was used by the Navy beginning in 1955 as the introductory

“Kids will understand the components of the aircraft, its utilization and some of its history,” Wallace said. “It’s part of history and naval aviation.”

Aircraft attendant Jasper DeJesus uses a forklift to move a T-34B trainer plane that was being transferred Naval Base Ventura County Point Mugu to the Camarillo Airport on Wednesday morning. Credit: Joseph A. Garcia/ The Star

aircraft for all student naval aviators and was utilized for two decades by multiple services. After the plane at Point Mugu outlived its usefulness as a trainer, replaced by newer, more technologically advanced models, it remained at the base under the auspices of the now-defunct Point Mugu Navy Flying Club, whose members flew it for recreation for years. But it was grounded permanently in 2002 after an accident in which the pilot landed the plane without engaging its landing gear. No one was injured, but the plane was never used again and the club could no longer afford its upkeep, said Art Phillips, the last president of the flying club and its unofficial historian. He said that according to his research, the pilot simply forgot to engage the landing gear. So the plane sat on the base, exposed to the elements for years. Wallace said he would see it each day as he drove to work and wondered if it might serve a purpose for the students he began teaching last year at the career education center. The craft had been destined for disposal by the Navy. Although Wallace and others had to navigate lots of red tape to make Wednesday’s move a reality, he said students in the aviation and auto body programs will ultimately benefit from the effort.

16 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

In the aerospace program at the career education center, students learn about flight physics, airspace and how different types of aircraft operate, Wallace said. Volunteers from the U.S.

NAVAIR Reserve Program Flight Test Augmentation Unit, led by Cmdrs. Conrad Dungca and Shane Eisenbraun, will help teach the students as well. Tiffany Morse, executive director of career education for the county office of education, said she is thrilled to have the Navy’s hand-me-down on her campus and said the project will be part of a larger effort to expand and upgrade the aviation program, taking it to the next level in offerings. “This is a project that will help our auto body and auto paint students who will get to refurbish a plane, which is something they don’t get to do very often,” Morse said. “And we’ll use it in the aviation program, where the students can go out and look at the mechanics of the plane and have a real hands-on experience.” There were 2,000 students enrolled in county office of education programs last year, including 45 in aviation, she said. She expects the number of aviation students to expand to 200 this year as the program grows and improves. We thank The Ventura County Star for reprint permission.

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 17

Continued from Cover

Honda Certifies 700 Shops

long, but we kept telling them this is the future. This is not a fad like the hula hoop, it’s going to be the way of doing things from now on. Every car manufacturer in this country has some form of a certification program, so this is obviously the direction where the wind is blowing right now.” Seven hundred shops saw the light eventually, but it took a little stiff competition to get a few latecomers into the fold, Ledoux explained. “Some shops looked down the street and saw their competitors with their ProFirst plaques and they decided that they needed to do the same. They didn’t want to be left out, so they did what they had to do in order to be in the program.” To qualify for the Honda ProFirst program, shops have to meet certain knowledge and skill requirements and maintain an I-CAR Gold status. They have to use the proper equipment and their people have to be highly trained. Technicians must complete Honda/ Acura specific I-CAR classes and shops also have to meet a list of requirements and pass an independent party inspec-

tion to get in, according to the American Honda ProFirst website. With a plethora of shops that are currently working toward meeting the program’s requirements, what can Ledoux tell them? “If you really want to be in the program, we are willing to help you in any way we can. The one part of the process seems to slow down when it comes to the training component. They need to be I-CAR Gold or a VeriFacts VQ or Medallion shop, and that is something that can’t happen overnight. They can get the welder and are willing to do everything else, but completing the right training or becoming a VQ or Medallion shop seems to be an obstacle for some shops. So if you ever have any questions, just contact us and we will work with you, because we want good shops in the program if they qualify.” To support their ProFirst shops all over the country, American Honda has 10 reps visiting shops on a regular basis. “We have some of the best people in the industry out there in the field, and many of them are former parts directors or long-term American Honda employees. They are always out there looking for top shops in each region to be in the program, but we al-

18 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

ways want to do a careful inspection of the facility before we start the conversation. We are looking for the best of the best.” Although American Honda is shooting for 1,200 members (which is roughly 4% of all the body shops in the U.S.) there are also geographic limitations and some regions that are already full. “At the beginning of this program, we devised a system to make sure that there aren’t a bunch of ProFirst shops in one region, and now some of the smaller markets are full. We don’t want to be like Starbucks, with a location on every corner. Unfortunately, some shops came to the party a little late, so they’re now on a waiting list.” Once a shop successfully does the work to become a ProFirst shop, the next step is leveraging the strength of the certification through internal marketing and other efforts, Ledoux said. “We recently had Michael Anderson from Collision Advice talking

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to some of our ProFirst shops and he told them basically that acquiring the certification is just the beginning. Putting that plaque in a prominent spot in your shop, mentioning the certification in your ads, etc.—these are all things you should do to get real value out of your role in the program.” Ultimately, any certification program, including American Honda’s ProFirst, does not bring you cars to repair unless you do your part, too. “Some members will call us and ask, ‘How many cars did you bring us last year?’ and we tell them, ‘This is not a DRP.’ We do get referrals for our shops, and consumers find them on our website, but I tell people that certifications set the table and then you need to do the rest. The insurance companies may drive cars to these shops, but it is up to the shop to retain these customers and get referrals from these customers by leveraging their status as a ProFirst shop.”

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Continued from Cover

Alt-OE Parts

[BAR requirements] is that parts are described in a manner the customer understands. So you need to find a way to explain it so the customer understands exactly what they’re getting. I would go so far as explaining: Are they getting the same warranty? Is it the same type of part? Is it a blemished part?” A shop owner at the meeting told

Ramos that at least some of the parts appear to be OEM, arriving in OEM packaging even if sold by a recycler or non-OEM parts vendor. In such instances, the shop owner asked, should they be listed on the estimate as OEM? “It’s hard for us to say exactly how to classify it,” Ramos responded. “You as a shop owner will have to decide what it is.” But another shop owner pointed out that several automakers, including Toyota and General Motors at a meeting held in conjunction with NACE,

have said they have no programs to sell OEM parts outside of their dealer network, and that only parts purchased through their dealers are “OEM.” “I think Toyota and GM just did you a favor, by telling you [that ‘altOE’ or ‘opt-OE’] is not OEM,” Ramos told shops at the presentation. Representatives of Honda and Mercedes-Benz earlier this year similarly said they have no involvement in the “alt-OE” or opt-OE” parts category. Ramos said he doesn’t anticipate

Regulator suggests shops take themselves out of the middle

The agency that licenses collision repair shops in California says shops too often put themselves in the middle of discussions that consumers themselves should be having with their insurance company. Representative of the California Bureau of Automotive Repair at NACE in August were asked about insurers refusing to pay for pre- or post-repair scans that some automakers have called necessary in recently-released position statements. “You as a shop owner need to take a step back and tell the consumer, ‘Your insurance company is not paying for this,’” Jaime Ramos of the BAR’s field operations and enforcement division suggested. “Tell them: ‘The manufacturer is saying we have to do it. In order to do it right, I need to do that. The insurance company is telling me no. How would you like for me to proceed?’”

Ramos said he can appreciate shops trying to go to bat for their customers with insurance companies. “But I guarantee you they have a little bit more leverage with their own insurance company that you do,” he said. “And if they don’t, then it’s their option. They can pay for it. Or you can document on the invoice that you requested to do it, the insurance did not want to pay for it, the consumer called the insurance company, and the consumer doesn’t want to pay for it either. Then if there’s any trouble codes in there, it’s going to be all on the consumer or the insurance company.” Ramos said he couldn’t speak to the necessity of the scans. “But certainly if a manufacturer found that there’s a need, that when you’re repairing a vehicle you should be doing that, I think that carries quite a bit of weight,” he said.

the BAR will add those categories to its list of accepted parts terminology, given the ambiguity even within the industry about what such parts are. But neither, he said, is the BAR likely to put something in writing showing that those terms are not a recognized part category. Ramos said it’s just easier to list the acceptable terminology than to try to list all the potential unaccepted terms. Jack Molodanof, a lobbyist who represents the California Autobody Association (CAA), said the state’s insurance commissioner’s office is looking into the issue as well, but has not yet taken a position. “If they do take a position similar to BAR, they are going to tell insurance companies to stop it,” in terms of pushing for the use of alt-OE or opt-OE parts, Molodanof said. “But they’re not there yet.” In the meantime, he cautioned shops, stay in compliance with BAR regulations. “If the insurance company is telling you to do something, and you’re doing it and it violates BAR, the insurance companies are not going to be there for you, because the BAR doesn’t care about the insurers,” he said. “They

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care about you, and it’s your license that is at risk.” A number of industry leaders have said that if there’s pressure from shops and regulators in California on parts suppliers and the information providers to better define “alt-OE” or opt-OE” parts in that state, that may lead to some changes nationwide.

John Yoswick, a freelance writer based in Portland, Oregon, who has been writing about the automotive industry since 1988, is also the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). He can be contacted by email at jyoswick@Spirit One.com.

CCC offers help for California shops’ compliance with regs

California collision shops face some unique challenges in complying with Bureau of Automotive Repair (BAR) regulations, but one information provider is working to help shops meet those challenges. The California Autobody Association (CAA) worked with CCC Information Services to help give shops access within the system to some key BAR regulations, along with tips on how to use the system to meet those requirements. Shops, for example, need customer authorization not only at the start of repairs but also for any supplements as well. Within the ‘help’ application of CCC, shops now can pull up that requirement to review it. Adjacent to that

information is how shops can enter custom disclaimer information that will print on their estimate for the customer to sign. For a verbal authorization, the CCC help app explains, users can create permanent notes on every file, indicating when the customer was called, what phone number was used, and what was discussed. Those notes are date-andtime-stamped with the estimator’s name. CCC’s Mark Fincher said the BAR regulatory help is now in the CCC help app nationwide. CAA’s Don Feeley said CCC has agreed to share the information with the other two major estimating system providers to see if they wish to incorporate similar help in their systems.

Survey: Top Services Wanted By Dealership Service Center Customers

Record360, an industry-leading provider of asset condition software, has released the official results of its first-ever survey of dealership service center customers. The survey’s findings point to an increased need for dealership service centers to improve their service transparency and provide greater visibility into vehicle condition to retain repeat customers. The nationwide survey, fielded by Pollfish, was conducted on June 5, 2016 on behalf of Record360. The survey was conducted online among 500 adults who had taken their vehicle into a dealership service center for maintenance within the past twelve months. The survey probed on the factors that influence visiting and not visiting a service center, as well as what general and tech-related services customers would want to see from service centers. Key findings included: ● The top reason for not choosing a dealership’s service center for maintenance is uncertainty over the cost of the service itself.

to a service center if they thought an item went missing from their car during their last visit.

● More than half of customers want a free car was as part of their visit, and 41% want an email record of their vehicle’s condition.

As dealerships fight to drive their CSI scores higher, the survey’s findings point to ways dealerships can offer stronger customer service. According to Shane Skinner, Record360’s Co-Founder & CEO, “It’s exciting to see that customers are asking for services that are well within any dealership’s ability to offer. Whether it’s stronger transparency around cost and the time it takes to complete maintenance or around visualizing vehicle condition, customers are asking for things that dealerships can implement right now, or with some minor technology upgrades.”

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Road Debris Pose an Emerging Traffic Risk: Auto Club Wants to Hear from Idahoans About Their Road Debris Experiences by Dave Carlson, KMVT

A new AAA Foundation for Traffic Safety study reveals that the evasive maneuvers taken by drivers to avoid road debris may limit the effectiveness of the vehicle safety devices designed to protect motorists. The study reveals debris-related crashes have increased by 40 percent since 2001. Between 2011 and 2014, the U.S. recorded 200,000 such crashes accounting for 39,000 injuries and more than 500 deaths. AAA Idaho is reaching out to Idahoans to get a better understanding of the phenomenon. Road debris crashes are a cause for concern, said Dave Carlson, public affairs director for AAA Idaho, because they reflect the growth in overall traffic volume, the potential risks of unsecured loads, and how drivers react in such interactions. Debris-related crashes are defined as those in which a vehicle struck or was struck by an object that fell or became detached from another vehicle, struck a non-fixed object, or crashed after swerving to avoid an object in the roadway. Live animals and falling trees were excluded from the study. Driver attempts to avoid road debris resulted in injury 43 percent of the time, in stark contrast to the 16 percent injury rate that occurred when vehicles actually struck or were struck by debris. AAA says attempts to avoid road debris led to 185 fatalities, accounting for more than one-third of the 500-plus crash fatalities recorded between 2011 and 2014. “The data raises questions about some drivers’ priorities,” Carlson said. “Some drivers apparently take dangerous actions such as swerving to protect their vehicles instead of allowing the vehicle’s safety devices to perform as designed.” AAA says that in some cases, a collision with roadside debris may produce a safer result than an attempt to avoid it.

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Swerving to avoid one object can lead to secondary collisions with other objects, and in some cases can even result in an overturned vehicle. In

bris-related crashes: ● Maintain your vehicle. Badly worn or underinflated tires often suffer blowouts that can create debris. Also,

2014, rollovers accounted for 66 percent of Idaho’s single-vehicle fatalities. “The latest safety features and technologies make vehicles more expensive,” Carlson noted. “Ironically, apprehension about the prospect of expensive repair costs could be deterring drivers from allowing these safety devices from doing their job.” AAA recommends that motorists exercise judgment when opting to avoid road debris. Crumple zones, air bags, seat belts, advanced braking systems and other safety features may not be as effective in a potential skid or rollover situation. “Drivers do not have much time to react,” Carlson said. “Then add elements like cell phone distractions and the alarming fact that just 80 percent of Idahoans regularly use a seat belt, and the situation can become a recipe for disaster.” Officials at the Idaho Transportation Department (ITD) share AAA’s concerns about road debris. As one of their top priorities, ITD crews mitigate for road debris on a daily basis. A spokesman for ITD said truck tires are another potential hazard as big rigs “shed it and leave it.” AAA recommends that drivers take the following steps to avoid de-

regularly inspect your vehicle for loose or corroded parts. ● Secure vehicle loads. Anchor large objects directly to the vehicle or trailer. Use rope, netting and straps to keep loads in place, and cover the entire load with a secure tarp. Do not overload the vehicle. A violation of

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Idaho’s road debris law can result in penalties of up to $2,000 in fines and 6 months in jail. ● Drive defensively. Avoid tailgating and other aggressive driving habits. Scan the road 12 to 15 seconds ahead of you for debris or unexpected conditions, and maintain a safety cushion around your vehicle. ● Slow down and wear your seat belt. Reduce speed to avoid or limit impact. ● Know your vehicle. Your car may be better designed for impact than for taking evasive action to avoid something on the road. The AAA Foundation study found that one-third of debris-related accidents occur between 10:00 a.m. and 3:59 p.m., a time when many people are on the road hauling or moving heavy items like furniture, landscaping materials or construction equipment. In addition, compared with crashes that did not involve debris, debris-related crashes are four times as likely to occur on Interstate highways. We thank KMVT for reprint permission.

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 23

Fiat Chrysler to Recall More than 1.9M Vehicles

Fiat Chrysler Automobiles has announced that they are recalling more than 1.9 million vehicles worldwide because their airbags might not deploy in a crash. The recall affects certain Chrysler, Dodge, Jeep and Lancia vehicles from the 2010-2014 model years. Most are within the U.S., but 224,860 were sold in Canada and Mexico and 284,051 were sold outside of North America. FCA says an airbag and seatbelt control module with a certain wiring design may not deploy the airbags or tighten the seatbelts if the vehicle is involved in a frontal crash, potentially increasing the risk of injury. Thus far, FCA says they are aware of three deaths and five injuries that may be related to the issue.

The company will contact owners and replace the defective parts free of charge. The vehicles involved in the recall include: ■ 2010 Chrysler Sebring ■ 2010 Chrysler Cirrus ■ 2011-2014 Chrysler 200 ■ 2010-2012 Dodge Caliber ■ 2010-2014 Dodge Avenger ■ 2010-2014 Jeep Patriot ■ 2010-2014 Jeep Compass ■ 2012-2013 Lancia Flavia

The recall is unrelated to General Motors Co.’s recent recall of more than 4 million vehicles with faulty airbag and seatbelt modules. In that recall, a software glitch, not a wiring problem, was the issue.

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UTI-Long Beach Celebrates its First Graduating Class

On July 1, UTI’s Long Beach campus celebrated its first-ever graduat-

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24 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

ing class with a ceremony attended by more than 100 students, their families and friends, faculty, and staff.

Campus president Larry Hohl delivered the keynote address. As the top-performing student of his class, William Amelog was the graduate student speaker and offered the class address. Hohl and Becky Hoskins, director of education management, presented the diplomas to the graduating students. These 11 graduates and additional students who will graduate in the coming months comprise the inaugural class that started when the school opened its doors on August 17, 2015. These current and future graduates will have their handprints cast in concrete on the walkway at the entrance of the school to commemorate their contribution as the first graduating class at UTI-Long Beach.

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Continued from Cover

NACE Panel

CAA and CCC collaborated to create a new document related to BAR compliance. CAA identified the most common compliance issues that their members were encountering. CAA and CCC then collaborated to identify which of those issues could be addressed through a simple software configuration in CCC ONE. CCC in turn devised a complete set of configuration guidelines for its CCC ONE® Total Repair Platform that align with the issues identified by the CAA. “We decided to launch it at NACE,” Fincher said. “We received positive feedback at NACE, and since, then we’ve been hearing from repairers in California that the document has proven a valuable tool. The document is available on the CAA website and our local account managers have been providing copies to our customers as well.” By using Molodanof’s text in conjunction with instructions provided by CCC, shops can learn both the why and how, Fincher explained. “On the left side of each page, there is an explanation for repairers stating why they need to do this, based on information Jack gleaned. Much of it is

from the BAR publication, ‘Write it Right.’ On the right side, we then tell the user how to perform the task on CCC One. We believe that it’s fairly easy to consume, and if an estimator or a front office person spends 20 minutes reviewing the documents, they can make sure that they’re in compliance with the BAR.” Molodanof is pleased with the results of the collaboration and is hoping that this document will help shops avoid issues with the BAR by using it on a regular basis. “The goal was to work with CCC on this project so that CAA members would be BAR Write it Right compliant when using CCC ONE, and I believe that we achieved exactly that.” How did CCC and the CAA

American Honda and Acura Approve BASF Refinish for Warranty Repair

American Honda Motor Co., Inc. has approved BASF’s Glasurit® and R-M® Automotive Refinish paints for its warranty and goodwill repairs. According to BASF, this is the first time American Honda has issued a service bulletin specifying approved paint lines for warranty repairs. “BASF worked with American Honda to help them better understand the value of high quality refinish materials,” said Jeff Wildman, BASF manager, OEM & industry relations. “Our refinish materials will aid in restoring a high quality finish to exceed customer expectations.” For more information, visit http://www.basfrefinish.com.

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come up with nine different categories to deal with in relation to BAR compliance? “We identified nine different issues that shops most commonly encounter and those are the ones we devised solutions for,” Molodanof said. “Teardown authorizations and supplement authorizations are big ones and there seems to be a fair amount of confusion with those two. How do I document a verbal authorization for a repair or a supplement correctly?” Adds Fincher, “We have a very clean and simple way of doing that in CCC ONE by using existing functionality. We don’t provide repairers with the specific language, but we do show them where these items can be configured.” What was the BAR’s response to these nine new documents? “The

BAR can’t endorse a product like this created outside of the agency, but they did tell us that the information we’re providing relative to Write it Right is accurate,” said Molodanof. “Creating a document like this available for everyone’s use seemed like it could provide a lot of value for repairers in California,” said Fincher. “We worked with the CAA on this, of course, but we don’t want to make it proprietary in any way. So if another information provider wants to implement a similar document and customize it for their own application, we’re completely fine with that. We just want to get this out to our customers, because in the end, we just want to help repairers in California be compliant with the BAR.”

SEMA 2016, Nov. 1–4 in Las Vegas, Has Plenty to Offer Collision Repairers

Unlike many automotive fans from outside the automotive industry, SEMA courts repairers of all types and collision repairers are prized buyers of tools, equipment, and services. Here is a quick review of what you can expect at SEMA in addition to racing, hotrods, and all manner of eye-candy. 2,400 exhibiting companies including veteran manufacturers and brand-new-to-SEMA manufacturers will be displaying their latest and most innovative new products. New Products The SEMA Show New Products Showcase serves as an extra avenue for exhibitors to reach new customers. More than just a collection of the industry’s latest innovations, the Showcase serves as a valuable marketing tool during and after the Show. Each entry displayed is accompanied with product information and traditional signage for the convenience of buyers to research and locate companies during the Show. The products are also photographed, and the photographs and product details are used for post-Showpromotion to media and made available on www.SEMAphotos.com. There is a special category for collision repair. Repairer Driven Education (RDE) Sponsored by SCRS, the RDE is a series

of education seminars for repairers. The 2016 Repairer Driven Education (RDE) series and OEM Collision Repair Technology Summit will collectively feature more than 30 educational sessions delivered Tuesday, November 1st through Friday, November 4th during SEMA Show hours. Attendees can register to attend three different segments which can be selected individually or collectively as part of the RDE Full Series Pass. The program as a whole was selected or suggested by SCRS with a focus on content that specifically addresses issues and information of relevance to collision repair professionals operating in today’s marketplace. The 2016 curriculum includes new speakers, new topics, and even more opportunity to heighten the success you create in your business. “The instructors are always very knowledgeable and passionate about the industry, and their expertise and direction from the content has helped me fine tune my day-to-day involvement in every aspect of the repair process,” said attendee Aaron Stoller, Quality Control Manager at Precision Body and Paint in Beaverton, Oregon. “RDE has given me the confidence to change the industry starting right here in our shop. I believe there are a lot of thanks due for the continuous educational information SCRS offers.”

A highlight is the OEM Collision Repair Technology Summit. The Summit, to be held Thursday, November 3rd, and will continue to focus on emerging trends in vehicle construction and technology, and how those aspects influence vehicle repairability. The program is designed to put SEMA Show attendees in a room with innovators in automotive structural design and technology, providing one of the most unique networking and learning opportunities available to the collision repair industry. The 2016 OEM Collision Repair Technology Summit is currently made possible with support from PPG Automotive Refinish; Audatex, AkzoNobel, CCC Information Services Inc and BASF. For the seventh consecutive year, BASF Automotive Refinish is a Masters + OEM Level Sponsor of the Repairer Driven Education (RDE) Series at the Specialty Equipment Market Association (SEMA) conference. - See more at: http://www.coatingsworld.com /contents/view_breaking-news/201609-20/basf-sponsors-repairer-driveneducation-series-at-sema/?#sthash .PXBtqi3e.dpuf To register for RDE sessions, visit www.scrs.com/rde. For more on SEMA, go to www .sema show.com

BASF sponsors Repairer Driven Education Series at SEMA

For the seventh consecutive year, BASF Automotive Refinish is a Masters + OEM Level Sponsor of the Repairer Driven Education (RDE) Series at the Specialty Equipment Market Association (SEMA) conference. “BASF has always placed a clear emphasis on the role education plays in elevating our industry,” said Aaron Schulenburg, executive director of the Society of Collision Repair Specialists (SCRS), which hosts the conference. “When RDE was launched in 2010, BASF was the first company to commit their support. We couldn’t be more pleased to have their involvement year after year.” The Masters + OEM Summit Level Sponsor of the RDE series includes sponsorship of each of the nearly 30 RDE classes during SEMA and the OEM Summit on Thursday, November 3, in Las Vegas. BASF Strategic Initiatives business solutions leader Tom Hoerner will lead the RDE class Scheduling and Workflow Solutions on Friday, November 4. The class focuses on the scheduling process and how balancing vehicle intake affects work in process, cycle time and touch time. BASF also will have a display at the SEMA expo in Central Hall, Racing & Performance, booth #20367. For more information, visit http://www.basfrefinish.com

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 27

From Refugee to Top Technician: The Duc Huynh Story by Ed Attanasio

He looks forward to his I-CAR classes, reads repair manuals during his free time, and pursues as many certifications as he possibly can. Whenever

U.S. at the age of 15 three decades ago. Today, Huynh is a star at Anderson Behel—the only body shop he has ever worked for. The shop’s owner, David Mello, remembers the first

Duc and David Mello, the owner of Anderson Behel. Duc says that other shops try to recruit him, but he will never work for another shop, regardless of how much money they offer him

there is a tough technical question at the shop, they immediately call upon him, and for the past decade, he has been mentoring and training young body technicians. His name is Duc Huynh, and he recently celebrated his 26th year as a body technician at Anderson Behel in Santa Clara, CA. His credentials are impressive and his story is amazing, especially when you find out that Huynh is a Vietnamese refugee who did not know how to speak, read, or write in English when he came to the

time he met Duc and decided to add him to his team. “He came to us from the Central County Occupational Center (now known as the Silicon Valley Career Technical Education Center) in San Jose after graduating from high school in 1989,” Mello said. “After interviewing a few prospects, we decided to pick Duc. He had a great attitude that was like ‘I can do this.’ We sensed that he would excel in the job, and he has proven us right again and again. It is a delight watching him grow as a

Duc Huynh is currently mentoring Armando Gonzales (left), a recent tech school graduate who is learning the collision industry at Anderson Behel in Santa Clara, CA 28 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

technician and embracing all of the training and education that is offered to him. Everyone here enjoys working with Duc because he is always in a good mood and has a great sense of humor.” Huynh’s family came to this country in the early 1980s, but it wasn’t exactly a slam dunk. With his parents, two sisters and three brothers in tow, his family escaped Vietnam and fled to Thailand. But they were detained there and stuck in a refugee camp for almost two years, until divine intervention changed everything. “We were basically stuck there in this camp and there was no hope, really,” Huynh said. “It was scary, especially for a teenager like me. The food was terrible you had to pull garbage and dirt out of it before you could eat it. Then one day, the Pope came to visit us at the camp. He gave us all a signed picture of him and he spoke to us.” The national publicity created by Pope John Paul II’s visit led to several countries stepping up and offering the refugees in Huynh’s camp asylum. Since Huynh’s father had worked with the U.S. government during the war,

they all ended up in San Jose, CA, where Duc began attending Santa Teresa High School almost immediately. “I could not speak, read or write English, but they stuck me in normal classes and I sat there, staring at the wall,” he said. “We had no schooling in Vietnam during the war, so I was way behind for my age. I got straight F’s that first year, but slowly I learned English and improved. I learned a lot watching TV, to be honest.” Huynh’s achievements as a tech are represented by his impressive array of training certifications. He is an ASE Certified Master Body Technician, I-CAR Platinum (Both NonStructural, Structural and Aluminum); OEM Certified for Porsche, Nissan GT-R, and Cadillac CT6 and has served as an AYES Mentor for CCOC (now SCTVE) intern students for more than 10 years. Currently, Huynh is working closely with the shop’s newest trainee, Armando Gonzales, according to David Mello. “Armando came to us as a referral from Bob McTaggart, an inSee Duc Huynh, Page 30

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Duc Huynh

structor at SVCTE. We will have him work with each journeyman for at least one month during his internship with Duc. To give him a well-rounded exposure to all of that we do in the metal department at Anderson Behel, Armando will learn about every aspect of the industry.” Once his apprenticeship with Huynh is completed, Gonzales will begin to work on his own, with jobs assigned directly to him. Next June, the shop will likely take on another trainee from SVCTE in an attempt to continually grow their own technicians while providing careers for local students from the South Bay, Mello explained. Huynh does not hesitate when asked to mentor students at Anderson Behel, even though it requires a lot of time, attention, and TLC. “I show them the right way because it is really the only way to fix these cars,” he said. “I teach them the most important things, like being on time and taking pride in their work. You better have some knowledge if you want to make it in this field. I teach them and then

they leave, but it is satisfying because now a few of them have careers in this industry.” With qualified body technicians in huge demand, Huynh gets calls from competing shops every once in a while. “Yes, they go Duc hunting,” he said with a laugh. “But, I would never think about leaving here. David Mello gave me a chance and sure, somebody can offer me a few more bucks, but what about loyalty? We have a great crew here and a boss who takes care of us. He cares about me and my family, and I will never forget that.” What does Hyunh consider his greatest accomplishment, and what does the future hold for him? “Both of my daughters are going to graduate from college, the first people in my family to do that,” he said. “They are top students and I think they are going to have good careers. For me, I just want to get better at my job and help people our customers, young people who want to get into this business, and everyone else here at Anderson Behel.”

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Truck Carrying Takata Air Bags Explodes, Burns Houses, Kills Texas Woman

a nearby home, killing 69-year-old Lucida Robles. It also burned 10 A truck carrying Takata air bag infla- other houses and injured a driver and tors and propellants exploded in South passenger in a passing vehicle. Texas last week, killing one person, News 4 San Antonio said the the company said on August 29. explosion was not caused by a collision with another vehicle, suggesting it was caused by a problem in the truck, its trailer or the cargo. Takata has a warehouse in Eagle Pass that stocks inflators manufactured across the border at a plant in Monclava. Takata said it sent personnel to the site to help investigate the incident. File photo of a Takata airbag that exploded in a vehicle The Takata recall is the in South Carolina largest in the history of the The inflators and propellants auto industry. Prolonged exposure of are at the center of a global recall in- the inflators to hot conditions can volving exploding airbags. The de- cause airbags to explode, spraying fective bags have killed at least 14 shrapnel into the passenger compartpeople in the U.S. ment. The truck in last week’s inciMore than 100 million vehicles dent, operated by a subcontractor, worldwide with Takata inflators are was bound for a Takata warehouse being recalled. in Eagle Pass when the accident occurred. We thank the Dallas Morning The ensuing explosion destroyed News for reprint permission. by Terry Box, Dallas Morning News

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WyoTech is Now a Half-Century Old and Still Thriving performance courses, which are our street rod, motorsports chassis fabrication and high-performance courses. We now have three locations: Daytona Beach, FL, which is our motorcycle/marine school; Laramie, WY; and Blairsville, PA, where we have our automotive, diesel and collision-related campuses.

by Ed Attanasio

John Hurd, 52, is the Industry Relations Specialist for WyoTech. Autobody News recently asked him about his company’s three campuses, the curriculum for its collision repair programs, and how the need for qualified people in this industry has grown exponentially over the past five years. John Hurd is the Tell us a little about the Q: history of WyoTech. We’re celebrating our A: 50th anniversary this year for WyoTech. WyoTech was es-

Industry Relations Specialist for WyoTech and is currently planning big things for this year’s SEMA Show

tablished in 1966 as a diesel training program and we expanded into automotive rather quickly. We consider our core programs to be automotive, diesel and collision refinishing. Starting in the 1970s and through the 1990s, we added elective programs such as trim and upholstery and applied service management, where students learn all aspects of communications and business operations. We also created restoration and

ple?

You’re in a unique poQ: sition because you’ve been there so long – maybe

you can talk about how the collision industry has changed and why there’s such an extreme need now for new peo-

trades, electrical, welding, HVAC, construction—have been affected due to the aging workforce. And it is compounded because the secondary schools that are teaching industrial arts and automotive programs are fewer than ever. So what we’re finding is a real lack of education in our trades. Our focus is to try to create a larger pool of entry-level techs. We know too that we can’t do it alone. We’ve got to work together with the industry so that these schools are able to create good career development strategies.

What do you do as the IndusQ: try Relations Specialist for WyoTech?

The change has taken place I work with all of the industries within the last four to five years we are involved in to provide A: A: primarily. The aging of our technician support for our programs at the cam-

force is probably the biggest reason, and it’s driving the need because techs are retiring and it’s only going to escalate as we move forward into the next 10-15 years. So all of the industries—and this is not only in the automotive and transportation field, but all

32 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

puses and provide opportunities for our students. And that ultimately helps our outreach and admissions team. We’ve got admissions representatives that are positioned across the country. They visit high schools, private schools and community colleges and

present what WyoTech has to offer while creating more awareness around the need for new professionals in all of our industries, including collision repair. You’re seeing community colleges stepping back into the trades, but I still see the high schools and secondary market lagging behind. You know the perception from mom and dad: “Oh, you want to be a mechanic? You don’t want to get all greasy...” But the industry has changed and the old stereotype of backyard mechanics covered in dirt no longer exists. Everything is so high-tech now with the amount of electrical wires, connected systems, and computers in these cars. Who’s going to work on all that? It’s going to be the technically-inclined young people who really get the level of sophistication and skill needed to repair those systems. It’s a great time to be looking at this industry as a career and a good time as an education organization to be offering this training, keeping up with the changes in technology, and partnering with the some of the best companies in the automotive industry. One of our main priorities is evolving and updating our curriculum

to ensure that we’re meeting the need and the demands of all our industries, including collision repair. There are students that come to us with very little knowledge of tool nomenclature, vehicle terminologies, etc., so we’re adjusting our curriculum to support that. We also have students who complete high school automotive programs before enrolling. In addition, approximately 30 percent of our students are veterans whose skills in the military often transition well to the programs we offer.

How many collision repair stuQ: dents do you have in your programs?

Right now I would say it’s A: about 15–20 percent, with most of our students in our diesel programs.

So we are trying to build on that population and get more focus on collision by building awareness. If you look at Department of Labor statistics, the earning potential has historically been a bit better on your diesel and automotive side.

What do you offer for someone who wants to be a technician,

a painter or an estimator?

We provide a good overview of A: entry level skills in each category of collision repair. We follow

NATEF and the I-CAR standards. When students graduate, they have their Non-Structural Level One and Refinish Level One Platinum Certificates. We’re an I-CAR welding test site and an ASE test site both at Laramie and Blairsville. Our core collision program is 1,000 hours and the student also chooses an elective. So a student comes to WyoTech for nine months, 1,500 hours of training. We’re providing the students with a strong foundation to help them get employed—maybe they want to work on the metal side or on the refinishing side, it’s their choice, but we’re giving them the skills they need.

do you then try to help to Q: getAndthem jobs after graduation? Absolutely. One of the great A: things that has always been the hallmark of WyoTech is our career

services department. We’ve got a career services team that works with the students and employers. We hold ca-

reer fairs throughout the year at our campuses as well. We invite employers into the campuses; they set up tables and talk to the students. Many do interviews onsite at that time as well. We have them at least twice a year, sometimes as much as four – depending on the population.

Tell us what you’re going to Q: be doing at this year’s SEMA Show?

We applied to Ford for a vehiA: cle that we could customize and showcase at this year’s SEMA to

commemorate our 50th anniversary. It’s a 2016 Ford Transit van. We are doing a custom build and working on it right now. It’s going to resemble one of those old classic vans from the late 60’s and early 70’s, but with new technology throughout. The build is currently being filmed at our Blairsville location for season 12 of Chop Cut Rebuild, so it’s exciting. We’ll be in Central Hall at this year’s SEMA show, booth #23893, and we will also be showcasing our motorcycle program by building an early 1970s Easy Rider-type Harley to tie in with the theme of 50 years.

Larry the Cable Guy Confirmed as SEMA Industry Awards Banquet Entertainer

Comedian Larry the Cable Guy is bringing his stand-up comedy routine to the 2016 SEMA Show as the featured entertainer at the SEMA Industry Awards Banquet. According to event organizers, the SEMA Industry Awards Banquet is the automotive specialty-equipment market’s premier awards ceremony, where industry excellence and achievements are celebrated. Held annually on Thursday evening during the week of the SEMA Show, the event is the industry’s single largest gala attended by nearly 3,000 automotive icons, professionals, supporters and celebrities. Tickets are available to SEMA Showgoers and include a formal sit-down dinner. The program also includes the announcement of the SEMA Person of the Year, Manufacturer of the Year, WD of the Year, Manufacturers’ Rep of the Year, Gen III of the Year and tributes to this year’s SEMA Hall of Fame inductees: Matt Agosta, Chip Foose and Gary Hooker. All SEMA Show exhibitors qualify to obtain a limited number of free tickets to the banquet, while tickets can also be purchased by any Showgoer at www .semashow.com/awards-banquet.

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 33

Shop Strategies

Stacey Phillips is a freelance writer and editor for the automotive industry. She has 20 years of experience writing for a variety of publications. She can be reached at sphillips.autobodynews@gmail.com.

A Strong Culture and Production Process Makes This the “Best Place You’ve Ever Worked” with Stacey Phillips

Earlier this year, Fix Auto USA announced the opening of its 100th franchise location in the U.S. The network of body shops has more than 400 franchises worldwide. Three of the Southern California locations are

Brothers Aldo and Rene Aguayo have worked at Fix Auto Poway for the past two years and Rene’s sons, Rene Jr. and Donovan, now work at the shop as well. (l to r) Rene Jr., Rene, Donovan and Aldo

independently owned and operated by Gary Leger: a flagship shop in Poway and two smaller centers in San Diego and Lemon Grove. Autobody News spoke to John Resko, general manager, and Susan Cagney, operations manager, about the processes the company has found to be beneficial for both customers and employees.

When did the company become Q: part of Fix Auto and what are the advantages of having that relation-

While we enjoy those corporate benefits, we also have the flexibility to set up the shops the way we want. We don’t have to run it up a corporate ladder or get permission from a regional manager or a VP. We can bring in our own magic and managerial expertise and make changes on the fly. The Fix owners get together regularly and share best practices. It’s an open exchange of information in a non-competitive environment. We share our scars so we don’t have to get any new ones!

How do the three locations work Q: together?

John: We have the equipment and technology for doing major collision repairs in the larger Poway location, which is 36,000 square feet. While each of our three centers is equipped with a frame machine and up-to-date welders, some of the unique specialty equipment is housed in Poway. The other locations are about 8,000 to 9,000 square feet and when we get larger hits in those centers, it bogs them down.

ship?

John: Gary Leger opened his first location in Poway five years ago. Three years later, he decided to become part of Fix Auto. There are two types of Fix Auto facilities—shops that have become full franchise members, and associate franchise members who are able to access some of the reporting but aren’t fully branded. We’re still privately-owned; we don’t belong to Fix Auto. However, we have found that Fix Auto offers some of the oversight and reporting parameters that really aren’t cost-effective to have as an independent facility. There is major market advertising as part of being a full member of the Fix organization and there is DRP relationship management that occurs from a corporate level as well. By being part of Fix, we have the benefit of both.

John Resko, general manager; and Susan Cagney, operations manager

We actually transfer them up to the Poway location where I have a team of technicians who absolutely love big hits that need major structural replacements; they specialize in them. They can get them out in a fraction of the time that it would traditionally take for those cars to be repaired.

Does Fix Auto partner with any Q: DRPs?

John: Yes, we are part of quite a few, including GEICO, USAA and State

34 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

Farm. The benefits outweigh the detractors in my opinion. To have that volume of work coming in and the re-

The team at Fix Auto Poway

lationships with the insurance companies enables us to provide a quality product that’s safe, meets the insurer’s demands and still gives the customer the best experience overall. There are going to be things that

you give up when you deal with a DRP, but if you choose the DRPs correctly, they can be a very profitable

enterprise. Working with DRPs, you are able to eliminate as many delays as possible and the surprises are very few because you know the parameters of every program. See Fix Auto, Page 37

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 35

36 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

Continued from Page 34

Fix Auto

How does your own experience working at Farmers InsurQ: ance for 16 years offer insight on the

collision repair industry?

John: It’s very beneficial. The body shops have traditionally operated as mom and pop organizations. The general trend now is for them to become more corporatized. Coming from a corporation myself, I’m used to the rules and metrics. I understand where the insurance companies are coming from when they want you to focus on something specific. I am familiar with the rationale behind it.

How do the shops help cusQ: tomers feel welcome?

John: Our front office staff is the key. Whether you win or lose customers, the majority of that happens in the first five to 15 seconds. When they step inside, the lobby has to be welcoming and the first person they meet has to have a smile. You know that no customer is

happy to be here the first time they come. Everyone is here because something bad has happened. There’s no point in furthering that experience of negativity. Our job is to turn that around. We have confidence that the product we give them at the end will make them extremely happy but we need to start it right at the beginning. Gary, our owner, will walk in and ask, “Best place you’ve ever worked?” He wants to hear, “Yes, it’s the best place I’ve ever worked.” That’s important to him. It’s a business and there’s an end-game in every business, but Gary recognizes that employee morale is also extremely important and it’s a great long-term investment at a shortterm cost to keep employees happy. That really begins with our manager Susan Cagney, who has helped build a great culture for our entire organization. Communication is huge to her. You can’t have happy customers unless you have happy employees.

Can you tell us about the emQ: ployee culture at Fix Auto and how that sets you apart as a business?

John: The culture and the attitude are wonderful and everyone gets along.

Occasionally, you have the brothersister fights but that’s going to happen. Everyone has a bad day—it’s collision repair—but nobody brings it here. We recognize everyone is here to earn a paycheck, that’s why you come to work. Unlike the vast majority of shops that I’ve been in, there is no real mercenary attitude. They take a tremendous amount of pride in where they work and the product they produce.

Susan: I have worked in several different body shops and I will honestly say that the family atmosphere that we have here is what sets us apart. We really do care about our employees. Gary, as the owner, is very involved with all of his employees. They just know that they are cared about. It’s important to know your employees well enough to know when they seem off and to tackle that right away. We spend more time here than we do with our own families and we want people to want to come to work and be happy to come to work. I think when you feel that you are cared about as an employee, you are going to put more care into your work. That’s going to show.

In what ways does your proQ: duction process help the shops run efficiently?

Susan: An integral part of the business is the production process used in the shops. That’s the crux of our whole organization. When the processes fail, it’s very easy to pinpoint exactly where it’s starting to fail. This includes everything from beginning to end: when the car first comes in, how it gets checked in, how it then goes to the back and gets checked and then dispatched to technicians, and then to paint. There’s a whole quality control process that goes on throughout the repair. Everybody has their part and everybody does their part. We’re developing the same system in all three locations. We have somebody for every task, from the guy who drives the car from the front to the back to the production manager who oversees the entire back. We all know what the process is so there isn’t any kind of glitch when somebody is out. Another guy can step in and take care of it so we don’t have any hiccup in our production. Everybody helps See Fix Auto, Page 38

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 37

OSHA Cites Auto Parts Maker, Staffing Agency, for Repeated Violations According to OSHA, federal safety inspectors often find that permanent and temporary employees in the auto parts industry face common workplace dangers such as falls, amputations and electrocution hazards—a trend inspectors found continues at a Thomson, Georgia manufacturer of BMW, Mercedes-Benz, Fiat-Chrysler, Subaru and General Motors parts. Acting on a complaint and as part of the agency’s Regional Emphasis Program on Safety Hazards in the Auto Parts Industry, OSHA initiated another new inspection at HP Pelzer Automotive Systems Inc. in March 2016 and cited the company and a staffing agency it employs with 24 safety violations. Sizemore Inc., the staffing agency, had approximately 300 temporary employees assigned to HP Pelzer at the time of the inspection. In May 2016, the Augusta-based agency terminated its contract for reasons including safety concerns for its employees. HP Pelzer and Sizemore face a total of $704,610 in penalties. “Employers must ensure they provide safe and healthy working conditions—at all times—and not just during or immediately following an Continued from Page 37

Fix Auto

out wherever it is needed. What other initiatives do you take to invest in your shops and the employees to ensure you are repairing cars to a high standard?

John: We have trainings constantly, whether it’s with I-CAR or VeriFacts. We try to have our employees as welltrained as possible and we have multiple manufacturers certifications. It’s a priority for us to make a capital investment in equipment to ensure we can get those certifications. The advantages are twofold. First, we know we are fixing the car correctly, pursuant to the manufacturer’s specifications, and secondly, it helps the customer gain a sense of confidence that the vehicle is being repaired correctly.

Susan: The main thing I tell customers is that it’s important you are safe and your car is repaired properly. We want you driving on the other side of the road from us in a safe, reliable vehicle. We are constantly keeping our technicians up-to-date with training and they are al-

OSHA onsite inspection,” said William Fulcher, OSHA’s area director in the Atlanta-East Office. “This is the third inspection of the HP Pelzer plant where OSHA has identified numerous hazards, many repeated, related to unsafe working conditions. Employees, whether permanent or temporary, should not have to be concerned whether they

■ Train employees performing work on hazardous energy sources.

■ Protect employees from thermal skin burns due to contact with hot metallic surfaces. ■ Ensure the repair or replacement of electrical equipment for safe operational condition.

■ Protect workers from laceration and amputation hazards due to unguarded machine parts.

will get sick, injured or killed while providing for their families. It is the employer’s responsibility to ensure a safe and healthful workplace.” OSHA issued 12 repeated citations to HP Pelzer for its failure to:

■ Develop, implement and utilize written procedures to prevent machinery from starting up during maintenance or servicing.

■ Conduct periodic inspections of the energy control procedures at least annually.

ways willing and eager to learn about the newest technological advances.

What are the plans for the fuQ: ture?

John: We opened the downtown San Diego location a year ago and the Lemon Grove shop opened six months ago. We also have two more shops on the horizon.

Susan: One of Gary’s goals is to make the shops uniform. He does his best to make sure the new ones are replicas of the Poway location on a smaller scale. We already know the process works, but at the same time we are always open to the ever changing needs of our field. That’s what makes our business successful.

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@autobodynews

38 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

The agency also cited HP Pelzer for eight serious violations for exposing workers to fall hazards, not providing electrical protective equipment and failing to train workers about electrical hazards related to their activities. OSHA issued four serious citations to Sizemore for exposing workers to fall hazards, not providing training on hazardous energy sources, exposing employees to amputation, laceration and electrical live parts. HP Pelzer Automotive Systems meets the listed criteria for inclusion in OSHA’s Severe Violators Enforcement Program, which focuses on recalcitrant employers that endanger

workers by committing willful, repeat or failure-to-abate violations. Under the program, the agency may inspect any of the employer’s facilities if it has reasonable grounds to believe there are similar violations. The companies have 15 business days from receipt of its citations and proposed penalties to comply, request a conference with OSHA’s area director or contest the findings before the independent Occupational Safety and Health Review Commission. The SVEP allows for an assessment of any new information obtained post-citation issuance that could change the citation and the employer’s proposed inclusion in the program. The citations for the two companies can be viewed at: https://www.osha.gov/ooc/citations/hp pelzerautomotivesystems_1133070.pdf https://www.osha.gov/ooc/citations/ sizemore_1133071.pdf

HP Pelzer employs approximately 10,000 workers across nine facilities in the U.S. and Mexico. The Thomson facility manufacturers car panels, dashboards and insulation products.

For more information, visit http://www .osha.gov.

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 39

Houston in Top 3 List of Cities with Most Auto Insurance Fraud, , Others are Los Angeles and New York by Amy Davis, KPRC-TV, Reporter/Consumer

L.A., New York and Houston—you might think we’re hanging with the cool crowd when you hear we all made the top three in a recent study, until you hear it was for cities with the most auto insurance fraud. “We knew that this was a problem in Houston,” Fred Lohman, with the National Insurance Crime Bureau, said. Lohman said the fraud in our area begins at the scene of car accidents with the tow. “The goal is to get the car to the shop,” he said. Not just any body shop. KPRC Channel 2 News found tow truck drivers steering accident victims’ vehicles to body shops of the wrecker driver’s choice, not the customer’s. “Did you tell the tow truck driver where you wanted him to take your car?” Davis asked Doris Babineau, who was involved in a car accident. “No, he volunteered,” she answered, talking about the tow truck driver who drove up on the scene. “’I’m gonna take it to a good place, and we’ll be sure (to) guarantee that your car will be fixed,’” she said he told her.

KPRC 2 News discovered that the tow truck driver who took Babineaux’s 2014 Nissan Altima to Collision King on West Tidwell was paid handsomely to do so. We obtained an incentive sheet the body shop and storage lot owner passed around to Houston wrecker drivers, advertising that he’ll pay them $600 for every car 2013 and newer they tow in. They’ll get another $400 if the body shop makes repairs to the vehicle, and a $100 bonus if the wrecker driver brings the customer along to sign for the repairs. That’s a $1,100 incentive for tow drivers to bring cars to his shop instead of where the car owner wants them to take it. “Once that happens, and it gets to the body shop or the storage facility, then all the fees start mounting,” Lohman told Davis. And they did. The day after Babineaux’s accident, she decided to take her Altima to a Nissan dealership for repairs instead. Just to get her car from Collision King, the body shop demanded $1,619.31.

“You think $1,600 for doing no work on this vehicle and having it less than two days is fair?” Davis asked Collision King owner Allen Suleiman. “In a sense, yes,” he replied. “In what sense is it fair for me to pay $1,600 when you did nothing to a vehicle?” Davis countered. “Well, remember you got about $600 worth of storage fees, because the minute it comes here, you got a tow bill,” he said. But there are no towing charges listed on the bill. Instead, there is a $245 pay out fee, a $250 admin fee, a $240 preservation fee, a $250 transfer fee and a $500 steering fee. Davis asked Suleiman what the steering fee is. “That’s when an insurance company – when a customer wants to do business with us and the insurance company forces them to take it to their shop. That’s what the steering fee is,” he said. Did you get that? The steering fee is charged to penalize the insurance company when the customer takes their vehicle somewhere else.

“It’s the consumer that gets hurt on this stuff,” Lohman said. “They’re the ones really paying the price.” Even if you’ve never been in an accident, you’re paying for it in your premiums. None of the fees, not even the bounty paid to wrecker drivers for cars, are illegal. It’s why Houston police and the insurance industry are asking Houston city councilmembers to regulate body shops by setting limits on fees and requiring the businesses to give customers a written estimate before any work on a vehicle is even started. “City ordinances can certainly address the problems,” Lohman said. “That’s what local government should be doing in protecting its constituents.” HPD tried to get council to pass similar changes five years ago with no luck. They said they’re hoping this time around they can get enough support to push it through.

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Announces:

2016 Fourth Quarter Training Schedule

WyoTech Graduates Alumni Reception

2016 SEMA Show

Wednesday, Nov 2nd – 6pm – 8pm North Hall – Rm N236 “WyoTech Alumni Association” Kickoﬀ!! Network with Alumni from across the U.S. Share your Success Story www.wyotechalumni.com WyoTech SEMA Booth # 23893 40 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

All Sherwin-Williams Automotive Finishes training centers feature state-of-the-art teaching tools, such as iPads, to enhance the learning experience for today’s collision repair professionals. Explore our robust training programs in a variety of areas designed to improve productivity and profitability.

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Axalta Honored by Senator Tim Kaine, Virginia Governor, Congressmen and More On Labor Day, Axalta Coating Systems celebrated 35 years of operations at its Front Royal Virginia manufacturing plant with a program, festivities, tours and a barbecue for employees, their families, and local dignitaries. Front Royal’s celebration also coincided with Axalta’s 150th anniversary. “2016 is a celebratory year for Axalta,” said Mike Carr, Axalta’s president–North America. “We are thrilled to celebrate 35 years at Front Royal and Axalta’s 150th year of innovation. Our Front Royal team has not only produced exceptional products, but has also been a pillar in the community with its scholarship and mentorship programs. I am confident

that the next 35 years will be just as stellar.” Built in 1980, Axalta’s Front Royal campus includes a manufacturing plant and a product warehouse that serves as a regional service center.

Lou Papa, plant manager, presents a cake that commemorates the 35th anniversary and Axalta’s 150th year of innovation. Credit: Axalta

Currently, more than 400 employees work there. The facility produced its first batch of paint in 1981 and currently manufactures and distributes millions of gallons of paint products for refinish and industrial customers. Brands manufactured at the plant include Cromax®, Spies Hecker® and Imron®. According to the company, federal, state and local officials participated in the event, honoring Axalta with certificates of recognition to commemorate the event and the impact the facility has had on the regional economy and the surrounding community. “Axalta clearly understands the

importance of educating today’s youth and reaching into the communities where you operate,” stated United States Senator Tim Kaine (D-VA) in a letter written to the company to commemorate the day. “I warmly applaud Axalta’s efforts and that of the Front Royal community for your commitment to education, economic growth and sustainability in the region.” “As we work to build a new Virginia economy, businesses like Axalta are essential to creating new jobs and sustaining economic growth,” stated Virginia Governor Terry McAuliffe in a letter he wrote to Axalta. “Thank you for all that you do to strengthen Virginia.” Congressman Bob Goodlatte (RVA) and Congresswoman Barbara Comstock (R-VA) issued a Certificate of Congressional Recognition, which proclaimed, “For 150 years, Axalta has been a leader in the coatings industry. We thank Axalta for their commitment to providing employment and driving economic growth in the Northern Shenandoah Valley.” “We are excited to honor the great work that our employees have done for 35 years at our Front Royal plant and celebrate 150 years as a company,” said Lou Papa, Axalta Front Royal plant manager. “Our Front Royal family is so pleased to show off our facility to friends, family, and members of the community on this key milestone.” The program was followed by plant tours and activities for children such as laser tag, inflatables, face painting and a photo booth. In addition, the crowd was treated to truck displays by the Warren County Department of Fire and Rescue Services and vintage military vehicles by an Axalta employee. For more information, visit www .axaltacoatingsystems.com.

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I-CAR and ASE Announce Collaborations that Align and Build on Training, Curriculum, and Certification I-CAR and ASE have been working for more than a year and a half in close collaboration on a set of high-impact joint initiatives for the benefit of technicians, students, schools and the industry. I-CAR CEO and president John Van Alstyne and ASE president and CEO Tim Zilke made a series of announcements at the 2016 NACE/ CARS

Conference and Expo in Anaheim, CA. The collaboration announcement was made at the Collision Industry Conference meeting at the Anaheim Marriott Convention Center. The organizations worked to collaborate to better recognize investments made in I-CAR training, related industry work experience, and ASE certification testing accomplishments. As a result, ASE will now recognize I-CAR ProLevel®2 or 3 Platinum™ status to satisfy the requirements for ASE collision repair and refinish work experience. I-CAR will now grant two credit

hours toward Platinum annual training requirements for technicians who hold an ASE Collision Repair certification. According to I-CAR, this collaboration will eliminate redundancy for technicians who seek to earn both designations, reduce the total training time and reduce the time required to earn those designations. A second important need for the organizations was to better collaborate in relation to curriculum and accreditation for career technical school collision repair programs. The collision repair industry defines training standards for these programs through NATEF, the National Automotive Technicians Education Foundation, which accredits those programs that meet the standards. In 2012, I-CAR launched the Professional Education Program Education Edition™ (PDP-EE) to align the collision repair training delivered by schools with the training I-CAR delivers to the rest of the industry. To alleviate any misperception within the industry that NATEF's Collision Repair and Refinish Standards task list and I-CAR’s PDP-EE were not aligned, or that schools that sought

NATEF accreditation could not use PDP-EE, the organizations worked to clarify the alignment and remove any related barriers. A review conducted by both organizations confirmed that I-CAR’s Professional Development Program – Education Edition curriculum aligns with NATEF’s Collision Repair and Refinishing Standards task list. The newly updated “Official ICAR CTE Curriculum Crosswalk to the NATEF Collision Repair and Refinishing Standards task list” documents this alignment, and the Crosswalk will be available from both I-CAR and NATEF. With this collaboration between I-CAR and NATEF, schools that are using, or wish to use, the PDP-EE curriculum will find it easier to match the NATEF task list. This will benefit collision repair and refinish programs, instructors and students. It will improve these programs and encourage them to use the I-CAR PDP-EE ProLevel® 1 curriculum and become NATEF accredited. Students will now be able to graduate from NATEF accredited programs

with I-CAR’s Platinum recognition and the ASE Collision Repair and Refinishing Student Certifications. “It’s important to know that through these collaborations, one doesn’t replace the other,” said Van Alstyne. “Rather, I-CAR and ASE programs work together synergistically.” Zilke added, “The combination of I-CAR training, NATEF program accreditation and ASE certification bring our industry full circle for finding and creating world-class collision repair and refinishing technicians.” Additionally, I-CAR is offering training classes at the ASE Industry Education Alliance Instructor Training Conference every year and will present the first-ever I-CAR Collision Repair/Refinishing Technician of the Year Award at the ASE Fall Board Meeting. “This partnership approach to aligning and building training and curriculum will help advance the role of education and knowledge across the collision repair industry, and elevate the impact of recognition for technicians who have earned both I-CAR and ASE designations,” a statement from ICAR read.

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42 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

THE BAY AREA AUTOMOTIVE GROUP We Encompass The Bay GENUINE SERVICE & PARTS

Team Volkswagen

Parts Dept. 510-300-2732 Hours: M-F 8-6 / Sat 9-4

Serramonte Volkswagen

Parts Dept. 650-746-3000 Hours: M-F 8-6 / Sat 9-4

25115 Mission Blvd., Hayward CA 94544

711 Serramonte Blvd., Colma, CA 94014

Stevens Creek Kia

Parts Dept. 408-533-1500 Hours: M-F 8-5 3566 Stevens Creek Blvd., San Jose, CA 95117

Serramonte Subaru

Parts Dept. 510.403.2525 Hours: M-F 7:30-6 / Sat 8-4:30 39800 Balentine Dr., Newark, CA 94560

Hayward Nissan

Fremont Mazda

Parts Dept. 650-550-3700 Hours: M-F 8-6 / Sat 9-4 707 Serramonte Blvd., Colma, CA 94014

Parts Dept. 510-372-2800 Hours: M-F 7:30-6 / Sat 9-4 24644 Mission Blvd., Hayward, CA 94544 www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 43

H OND A C AL I FO RN I A

AutoNation Honda Co sta M es a

866-411-4759 714-434-5270 Dept. Hours: M-F 7-7; Sat 8-5 kleines@autonation.com

AutoNation Honda Roseville Ro se vi l l e

800-262-3201 916-783-5628 Dept. Hours: M-F 7:30-6; Sat 8-5:30 autonationhondaparts@hotmail.com

Avery Greene Honda Va l l e j o

800-834-8886 707-551-3202 Dept. Hours: M-F 7:30-6; Sat 7:30-5 parts@averygreenemotors.com

Barber Honda Ba ke rs fie l d

661-396-4235 Dept. Hours: M-F 8-5:30 bestchoice@barberhonda.com

First Honda Si m i Va l l e y

888-523-0698 805-584-6646 Dept. Hours: M-F 7-6; Sat 7:30-5 hondaparts@firstautogroup.com

Galpin Honda M i ssi o n H i l ls

800-GO GALPIN 818-778-2005 Dept. Hours: M-F 7-6; Sat 8-5 blemen@galpin.com

AC U RA C AL I FO RN I A

Acura of Fremont Fremon t

888-435-0504 510-431-2560 Dept. Hours: M-F 8-6; Sat 8-5 mike.ohare@acuraoffremont.com

Acura of Pleasanton Pleas ant on

888-985-6342 925-251-7126 Dept. Hours: M-F 7:30-6; Sat 8-6 mitch.cash@hendrickauto.com

44 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

Please contact these dealers for your Honda or Acura Genuine parts needs. C AL IFOR N I A

CAL IFO RNIA

C ALIF OR N IA

O R EGON

Honda Cars of Corona

Ocean Honda

South Bay Honda

Co ro na

S an t a C ru z

M il pi t a s

M e dfo rd

800-557-3652 951-734-9045

831-464-1800

877-475-1142 408-324-7460

888-471-7445 541-770-3763

Dept. Hours: M-F 7:30-5 parts@southbayhonda.com

Dept. Hours: M-Sat 7:30-6; Sun 10-5 medfordhondaparts@lithia.com

Dept. Hours: M-Sat 7-5 terry.love@pscauto.com

Dept. Hours: M-F 7-6; Sat 8-4:30 mickw@oceanhondasantacruz.com

Robertson Honda

Honda of Hollywood

Nor t h Ho lly wo od

University Honda

Ho llywo o d

800-508-3894 818-301-3511

D av i s

800-371-3719 323-466-3205

Dept. Hours: M-F 7-6; Sat 8-5

800-585-8648 530-758-8770

Dept. Hours: M-F 7:30-6; Sat 8-5 parts@hondaofhollywood.com

San Francisco Honda

Dept. Hours: M-Sat 8-6; Sun 8-5 dfortier@uhdavis.com

S an Fra nc is co

Honda of Oakland

415-913-5125

Oa kl a nd

Dept. Hours: M-F 8-5 partsws@sfhonda.com

Larry H. Miller Honda

510-547-8047 Dept. Hours: M-F 7-8; Sat 7-6

IDAH O

Scott Robinson Honda

B o is e

Honda of Pasadena

To rra nc e

Pa sa de na

310-371-8320

888-941-2218 208-947-6060

800-433-0676 626-683-5880

Dept. Hours: M-F 7-6:30; Sat 7-5 mluna@scottrobinson.com

Dept. Hours: M-F 8-6; Sat 8-4

Selma Honda

Larry Hopkins Honda

S el m a

Su nnyva le

408-720-0221 408-736-2608 Dept. Hours: M-Sat 8-5 parts1@hopkinsdirect.com

Metro Honda M ontcl a ir

800-446-5697 909-625-8960 Dept. Hours: M-F 7:30-5:30; Sat 7:30-4 wholesaleparts@metrohonda.com

C AL IFOR N I A

Dept. Hours: M-F 7-6; Sat 8-5 N EVAD A

800-717-3562 559-891-5111 Dept. Hours: M-F 7-6; Sat 7:30-4:30 hondapartsmgr@selmaautomall.com

Sierra Honda Mo nrov i a

Findlay Honda

CAL IFO RNIA

WASH I NG TO N

Hinshawâ&#x20AC;&#x2122;s Honda Au b ur n

253-288-1069 Dept. Hours: M-F 7-6; Sat 7:30-4:30 rickb@hinshaws.com

Honda of Fife F i fe

888-229-2956 253-922-3331 Dept. Hours: M-F 7-6 Sat 8-5; Sun 8-4 parts@hondaoffife.com

McCurley Integrity Honda

La s Ve g as

Ri ch l a nd

702-982-4260

800-456-6257 509-547-7924

Dept. Hours: M-F 7:30-5:30; Sat 8-5 fsanchez@findlayauto.com

Findlay Honda Henderson

Dept. Hours: M-F 8-5:30; Sat 8-4 hondaparts@mccurley.net

H e nd e r so n

800-322-8540 626-932-5614 Dept. Hours: M-F 7-6; Sat 8-4 parts@sierracars.com

Lithia Honda of Medford

888-234-4498 702-568-3531 Dept. Hours: M-F 7-6; Sat 8-5 fhhparts@findlayauto.com

C ALIF OR N IA

N EVAD A

Acura of Riverside

Cerritos Acura

Metro Acura

R iv er s id e

C e rr i t os

M on tc la i r

Hen ders on

888-701-0725 951-688-1500

855-895-2678 562-207-0554

800-446-5697 909-625-8960

877-770-5873 702-982-4160

Dept. Hours: M-F 7-8; Sat 7-5 Ricardo.pena@hendrickauto.com Mark.reed@hendrickauto.com Jason.torres@hendrickauto.com

Dept. Hours: M-F 7-7; Sat 7-6 srandall@browningautogroup.com

Dept. Hours: M-F 7:30-5:30 wholesaleparts@metrohonda.com

Dept. Hours: M-F 7-6; Sat 8-4 jmoore@findlayauto.com

Marin Acura C o rt e M ad e ra

AutoNation Acura of South Bay

800-77-Acura 415-927-5350

To r ra n c e

Dept. Hours: M-F 8-5:30; Sat 8-4 parts@marinacura.com

310-784-8680 Dept. Hours: M-F 7-6; Sat 8-5 iwashitas@autonation.com

IDAH O

Findlay Acura

WASH I NG TO N

Lyle Pearson Acura

Hinshawâ&#x20AC;&#x2122;s Acura

Bo is e

Fife

800-621-1775 208-377-3900

253-926-3331

Dept. Hours: M-F 7:30-6 acuraparts@lylepearson.com

Dept. Hours: M-F 7-6; Sat 8-5 johnny@hinshaws.com

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 45

Shop Showcase KY Shop Pulls Its Weight for Local Special Olympics with Ed Attanasio

Randy’s Body Shop in Paducah, KY, has been in existence since 1982, when Randy Wiersma opened his doors with just five people, including two coop students from a local trade school. Randy’s wife, Dianne, ran the front of-

The annual Kentucky’s Big Brown Truck Pull in Paducah, KY gets sponsors from all over state and Randy’s Body Shop has been involved since its inception eight years ago. Credit: VUE Magazine

fice, and Randy jokes that his two young sons, Brad and Kyle, were also there as “part-time helpers,” with their principal roles being to interrupt pro-

duction. Well, those two annoying little teenagers have been running the show at Randy’s Body Shop since 2008, repairing 80 cars monthly with a crew of 20 people. Brad is the vice president/GM and Kyle runs the backend. Brad’s wife, Vanessa, manages the front office, and hopefully one of Brad’s two sons, Cody and Clay, will eventually step up to make this a third-generation business. Randy’s Body Shop is proud to be serving the people of Paducah, and that’s one reason why they have never forgotten their connection to this small town of 25,000 people. If there is a local charity that needs some help and assistance, the Wiersma family is willing to help, because they really care about fulfilling their civic obligations to the community. Every year, Randy’s Body Shop works with the Special Olympics as part of Kentucky’s Big Brown Truck

46 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

Pull, held every summer on Paducah’s Riverfront. This event has raised more than $300,000 since its inception eight years ago. The shop’s participation in the event is in honor of Kyle and Brad’s brother David, 32, who is a

for individuals in Kentucky with special needs. People from the surrounding areas come out for the Big Brown Truck Pull annually, where they watch teams from the community as they pull a large UPS truck 12 feet. “Whoever can pull it the fastest wins, and they always get a big crowd for the event,” Brad Wiersma said. “They have all kinds of teams competing, including a youth category, where they pull a UPS van instead of a truck.” With a brother who has been competing in the Special Olympics for many years, The money raised from the event goes to the local Special playing an integral role in the Olympics and several teams consisting of Special Olympians Big Brown Truck Pull is satalways compete in the pull. Credit: VUE Magazine isfying for the family in sevSpecial Olympics athlete. Funds eral ways. “It’s a big deal, and every raised by the event are donated to the time I see these athletes out there, it is Special Olympics to provide year- definitely exciting,” Wiersman said. round physical fitness opportunities “Every year at the event, some Special

Olympians get up and talk about how their lives have been changed by the Special Olympics, and if that does not get you going, nothing will. We have seen how the Special Olympics have

Everyone comes out for the Big Brown Truck Pull as they watch teams from the community as they pull a large UPS truck 12 feet. Credit: VUE Magazine

enhanced David’s life, so we believe in it and love supporting it.” Brad Wiersma and his brother

Kyle have succeeded in a tough business because they listened to what their father said and did as they grew up in the shop. “My dad always told us to watch our costs and never spend more than you take in,” Brad said. “Always leave money available to invest into your business and remember that the focus should always be on the customer.” His advice must have worked, because success for the shop came quickly and gradual growth followed. The senior Wiersma moved his shop to an 11,000 square foot building in 1991, and today, the business has grown into a multimillion-dollar operation. As Randy’s Body Shop continues to grow, Brad and Kyle are continually looking to improve the business. The shop began offering routine clinics beginning with a Women’s Car Clinic in 2010, and now they sponsor Young Driver’s and Parents Clinics that are offered in conjunction with local insurance providers to educate young drivers about the importance of proper vehicle maintenance. In addition, Randy’s Body Shop gained its certification for child seat installations, which makes it the first and

only private organization in Paducah that is certified to offer car seat installations. Doing charity work helps to bring more business to the shop, but that is not why the Wiersma family supports the local Special Olympics via Kentucky’s Big Brown Truck Pull. “It does help, because people see us out there and they often mention it when they bring their vehicles in here to be repaired,” Wiersma said. “We all win by doing these types of things, and if we get a few more cars as a result--I won’t argue with it. But that’s not why we do it, and I think most people realize that it’s all coming from the heart!” Brad’s father opened his shop 34 years ago, more out of necessity than anything else. He kept destroying his own vehicles, so he figured that if he could fix them himself, he could save some serious cash. Dad must be proud of the fact that his sons have continued his legacy while giving back to organizations like the Special Olympics.

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PPG Paint Plays Role in Builders’ Success

PPG devotees Jerry Covington and Dermie Close were recently honored for their respective outstanding achievements in the world of custom motorcycles and cars. According to PPG, Covington is a longtime fixture in the world of motorcycles with a career spanning 40 years and is widely recognized as one of the most talented and innovative custom bike builders in the industry. On August 10, he was inducted into the Motorcycle Hall of Fame in Sturgis, South Dakota, in appreciation of his dedication to promoting and advancing the sport and culture of motorcycling. Covington’s shop, Covington’s Customs, is located in Woodward, Oklahoma, where he and painter Bruce Mullins use PPG’s DELTRON®, GLOBAL REFINISH SYSTEM™ and VIBRANCE COLLECTION® products to turn out motorcycles and cars. During the recent Hall of Fame induction weekend, one of Covington’s bikes won seven major awards in several prestigious competitions, including Best Use of Paint (Perewitz Custom Show) and Best in Show (Baddest Bagger Show).

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 47

Tips for Busy Body Shops Five Ways to Deliver Outstanding Customer Service with Stacey Phillips

An automobile accident can be a very traumatic experience and vehicle owners look to us, as body shop owners and technicians, to take care of them and their vehicles. It seems obvious, but sometimes when we’re caught up in the day-to-day routine, we can easily neglect to provide excellent customer service. “The customer is the lifeblood of your business so treat them that way,” said Mike Cassata, during a recent presentation at NACE CARS Expo & Conference in August. “Make sure they understand that you value them and they are the reason you are there.” The owner of Hammer Insights told attendees that a well-treated and

take that much time to implement but the benefits can be huge for your business.

Make a Good First Impression Many shops focus on technician training, but it’s important not to forget the office staff. They are the first ones a customer talks to, both over the phone and in person. Train your staff to always be courteous and to ask customers when it’s convenient for them to drop off their vehicles. Can they easily find your location? Make sure your shop has adequate signage to be seen from the road and provide plenty of parking if possible. When customers arrive, greet them at the door

Importance of the Customer by Kenneth B. Elliott

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him… He is doing us a favor by giving us an opportunity to do so. satisfied first-time customer can turn into a repeat customer and eventually become your regular client and an advocate of your shop. Over time, you may even develop a personal relationship and they may soon begin to feel like your friend. Not only is this beneficial for your business, it’s important to insurance carriers as well. “We have a grocer, doctor, dentist, baker, butcher and mechanic; why not a collision repair professional?” said Cassata. Cassata offered tips during his presentation, which is an elective in the Automotive Management Institute’s degree program. The capacity crowd participated in a discussion on how to deliver outstanding customer service. Many of the recommendations don’t

and take the time to go over all of the procedures with them. First impressions are key. The bottom line—“Make your business easy to do business with,” said Cassata.

Provide an Inviting Environment Cassata said that in addition to friendly customer service, a welcoming environment will leave a positive lasting impact on your customers. Rather than entering a shop full of vapor smells and loud noise, consider providing soft music or set up a television in the lobby. Customers will appreciate having a comfortable area to wait for their vehicles and offer coffee/tea, bottled water and soft drinks. Many customers will bring their children and having a place for them to play or read is an-

48 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

other good addition. Also, make sure to have clean restrooms that are easily accessible.

Be Empathetic For many customers, a visit to your shop will be the first time they’ve been in an accident. They may feel lost and confused. Help them feel comfortable and let them know you understand what they are going through. A little TLC will go a long way. “In many cases, you will be the only insurance company representative to meet the customer face to face,” said Cassata. “Fix the customer first, then fix the car!”

Deliver Peace of Mind Exceed their expectations! Assure your customers that you will provide the best service possible and repair their vehicles to the required specifications. Always partner with the best in the trade, whether it’s the tow operator, paint manufacturers, jobbers, me-

chanical shops, parts suppliers or IT providers.

Communicate Often How do your customers want to stay informed about the repair process? Find out if they prefer to receive a text, email or phone call. Let them know if the vehicle isn’t going to be ready when originally scheduled and follow up to keep them notified about the progress. “If there is a problem, resolve it quickly before it becomes a bigger problem.” For more information, contact Mike Cassata at 585-794-0914 or hammerinsights@outlook.com.

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Historical Snapshot

—John Yoswick is a freelance writer based in Portland, Oregon, who has a body shop in the family and has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com). Contact him by email at jyoswick@SpiritOne.com.

National Leadership Conference, Lou DiLisio on 9/11, NACE in ‘06, MSO Panel in ‘11 with John Yoswick

20 years ago in the collision repair industry (October 1996) The fourth resolution approved at the event dealt with the responsibility of insurers, shops and vehicle manufacturers to provide vehicle-owners with information regarding the use of nonOEM or salvage parts in the repair of their vehicle. “We, as well as the insurance company, have the responsibility to disclose to the consumer what he’s getting on his car,” Kansas City shop owner Bill Eveland said. He said his shop has customers sign a document that lists any non-OEM or salvage parts used in the repair, and explains that the shop cannot guarantee any such parts. But others at the conference said it is also the vehicle manufacturers’ responsibility to educate consumers about the possible ramifications that use of non-OEM or salvage parts may have on the vehicle warranty. Fred Fleming of General Motors

said most vehicle manufacturers have or soon will have printed materials available that will help shops explain warranty issues to consumers. “No one wants to be surprised on a new model vehicle that the driveline warranty has been negatively affected,” Fleming said. The resolution approved called for insurers requiring or encouraging the use of non-OEM or salvage parts to notify vehicle owners in writing of this practice prior to authorization of repairs. It also called on vehicle manufactures to educate consumers about parts-related warranty issues, and on shops to notify customers of the types of parts to be used. – As reported in Autobody News about the “National Leadership Conference,” a gathering of state association leaders from around the country. The automakers have continued to use consumer marketing and other tactics to stave off competition from alterna-

50 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

tive parts, although the percentage of OEM parts among all those used has declined over the last two decades.

15 years ago in the collision repair industry (October 2001) Since the horrific events of September 11, I have spoken to many individuals about what has happened and how it might affect us in both the short- and long-term future. One of the issues that has been raised is the upcoming Collision Industry Conference (CIC) meeting in Anchorage, Alaska, scheduled for October 3 and 4. I have talked to several people who suggested we cancel the meeting, while others have pleaded to continue as planned. We are not a nation of quitters, and while I completely understand and respect the apprehension one might have in traveling and congregating at a meeting, I also feel as though we must continue on. This great country was not built on trepidation and uncer-

tainty; it was built on the will to live and prosper. In that light, we will continue on with our plans to hold the CIC meeting as scheduled in Alaska. The meeting will be held three weeks after the tragic events of September 11. A time for healing and reflection is upon us now. We are a nation that will rise from this event stronger

Lou DiLisio, who in 2001 was the chairman of the Collision Industry Conference, decided to go ahead with the planned CIC meeting in Alaska just three weeks after the terrorist attacks of September 11, 2001

and more determined than ever, and the time to start that movement is now. – From an editorial by Lou DiLisio, at that time the chairman of CIC. The meeting was attended by about 60 people, far fewer than the 200-400 people at most CIC meetings.

10 years ago in the collision repair industry (October 2006) But the growth continued well into the 1990s, with the NACE trade show setting new attendance records each time it returned to Las Vegas: 22,517 attendees in 1991, 35,800 in 1994, and just over 41,000 in 1997, when the show also hit a peak of 656 exhibitors in a massive 277,500-square-foot trade show. One of the positive outcomes of NACE’s growth has been the show’s ability to bring in some of the country’s most-coveted keynote speakers. They’ve ranged from political heavyhitters like George Bush (2002) and Elizabeth Dole (1997) to sports legends like Fran Tarkenton (1994) and Lou Holtz (1992). Others came from the media world, such as Larry King (1998), Bill O’Reilly (2003) or Geoge Stephanopoulos (1999). “It’s great being able to see people

like Colin Powell (1996) or G. Gordon Liddy (1990) – that guy ran a chill up your spine,” Don Peers, now a retired Nebraska shop owner, said. “I’m not big on movie stars or singers or stuff like that, but anytime you get to see any of those people live, it’s impressive. If [Ret. Gen. Norman] Schwarzkopf (1995) announced that day he needed 1,000 volunteers right now to go into combat, I would have followed him out the door.” – From a history of the NACE trade show, published in The Golden Eagle, October 2006. The event no longer includes big-name speakers as the attendance shrunk below 30,000 after 2004 (and under 10,000 since 2013). But show organizers say this year’s event in Anaheim, Calif., back in August marked the third year of growth.

5 years ago in the collision repair industry (October 2011) At a day-long symposium for multishop operators held during NACE this month, a panel of MSO representatives was asked to comment on a proposition, espoused by an insurer in the United Kingdom, that businesses often “trip over themselves” trying to exceed customer expectations when

they would be better off just ensuring that they consistently meet those expectations every time. Brock Bulbuck, CEO of The Boyd Group, the Canadian firm that also operates 128 shops in the United States (including the True2Form and Gerber Collision chains), said the problem with that concept is that customer expectations keep rising. “If you don’t strive to wow and exceed and set the bar as high as you can, I think you run the risk of establishing a culture in your organization where just doing your job is good enough,” Bulbuck said. “I don’t think that’s conducive for creating promoters (among customers) and growing your business.” Caliber Collision CEO Steve Grimshaw also agreed that exceeding expectations is the key to differentiating your business from the competition. But Cathy Bonner, president of the 47-shop Service King chain in Texas, said there is some logic in what the U.K. insurer was espousing. “I think in collision repair, the primary customer is insurance, and if you don’t exceed their expectations, you will not be rewarded with growth,” she

said. “The secondary customer is the traditional retail customer. I think it’s true that you don’t have to exceed their expectations; you just have to satisfy them. That’s what we’re rewarded on by the primary customer, the insurance companies, whether we have satisfied those customers and given them great service.” – As reported in CRASH Network (www.CrashNetwork.com), October 24, 2011. Bulbuck continues to lead The Boyd Group, which now has more than 350 shops in North America. Grimshaw is still CEO of Caliber, which now has more than 400 shops. Bonner was shifted from president at Service King to chairman of the company’s board after investment firm The Carlyle Group acquired majority ownership of the company in 2012; the company now has more than 300 shops.

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Shop Strategies

Small Town Business Splits Time between Collision Repair & Classic Car Restoration with Stacey Phillips

In the small town of Edina, Missouri, it is not uncommon for Hunter Body Shop to simultaneously work on a collision job, a restoration project and selling a used car. Established in 1982, owner Billy Hunter focuses on what he enjoys best—working on all makes and models of cars and taking care of his customers. In addition to the collision repair side of his business, Hunter Body Shop specializes in classic car restorations and pre-owned vehicle sales. Autobody News spoke to Hunter about what he loves best about the industry and some of his upcoming projects.

and aluminum welders. Over the years, we have found success using AkzoNobel and PPG products in our shop. We try to focus on customer satisfaction because that is your best advertisement. I have always had a passion

time from the age of 12. His specialties are painting and fabricating. One of his special builds was a right-hand drive 1957 Chevy convertible that was featured in several magazines. Our latest creation is a 1970 Nova. We also have

my love of hot rods. After high school, I went directly to work in a few different shops before starting my own in a 24-by-24-foot garage at the age of 21. That was in 1982.

1970 Chevy Nova with custom chassis, integrated roll cage and LS1 motor

We now have a 30,000-squarefoot facility staffed by my wife, Belinda, our son, Brett, two full-time technicians, a part-time detail girl and myself. We focus on collision, restorations, heavy equipment, semis, boats, motor homes, hot rods and customs. We also do custom exhaust and 24hour towing. In a small town, you need to do it all!

How are you able to meet cusQ: tomers’ needs with so many different areas of focus?

In order to meet our customers’ A: diverse needs, our facility has two paint rooms, three frame machines

What do you enjoy most about Q: running your business in a small town? My favorite part of the business A: is working together as a family and considering my employees also as

How did you get started in the Q: collision repair and classic car restoration business? My auto body experience started in high school, working nights A: and weekends in a local shop to fund

two Corvettes, a 1963 Split Window and a 1962 convertible in the works. However, all of this takes a backseat to our customers’ collision work.

1957 Chevy with blown 900 HP motor and suicide doors

for cars, especially hot rods. We build our own chassis and complete the entire car except for the interior work.

tell us about your claswork? Q: sicCancaryourestoration One of our first specialty builds A: was a 1959 Cadillac. We took the roof off, fabricated floor boards and

put in a 900 hp Big Block Chevy for the motor. The car had originally belonged to a doctor here in Edina, which is a town of 1,200. It has since been featured on the television show My Classic Car and has been to the SEMA

S9 Cadillac “Ratillac” with blown 900 HP Big Block Chevy

show (Specialty Equipment Market Association) in Las Vegas, Nevada, as well as well as numerous shows around the country. Our son Brett joined the business full time in 2006 after working part

52 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

my friends. I enjoy all of the daily surprises that come with a small business in a small town. We appreciate all of our customers who have kept us going for 34 years. The collision business is exactly what you make it. It’s hard work, but very rewarding. We struggle to find young people willing to put in the time it takes to learn the craft and also the labor, but we have an excellent staff right now. We have many more projects coming up on our ‘to do’ list!

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 53

Professional-Looking Uniforms Are No Longer Just Optional by Ed Attanasio

I was in a large shop recently talking to a couple of technicians and I was impressed by their knowledge and commitment to the industry. Two of them were I-CAR Platinum Level certified and the other one was on his way to achieving the same. We were discussing things like aluminum repairs and the value of training, but I could not help but stare at them. None of them were dressed the same, and all of them wore different baseball hats, representing the San Francisco Giants, Oakland Raiders and even another shop, which I found interesting. Two of them had uniform shirts that looked like they were older than me, and the third gentleman was donning a t-shirt advertising a band called the Insane Clown Posse. Wow, these guys are smart; they communicate well and they’re obviously dedicated to what they’re doing, so why are they dressed so poorly? That’s why I decided to write my column this month about shop uniforms and how they can help (or hurt) your company’s image.

Ted Stein, the state president of the California Autobody Association (CAA) and the fixed operations director at Penske Ford in La Mesa, CA has a

total of 38 years in the industry, so he knows the importance of uniforms in a shop environment. “We are very picky about our uniforms, and we make them a priority,” Stein said. “They are an extension of your business, and if your people look sloppy, that reflects on the

54 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

entire company. Your uniforms are a definite form of branding, so whether they are t-shirts with your logo on them or something more formal, people are going to see them outside of the shop, when your crew is out having lunch, etc. Image is so important in this industry, because the consumers are relying on us for being honest, approachable and responsible for fixing their vehicles, so we need to look the part.” The days of technicians and counter people wearing their own clothing at work are long gone. While many companies now have more and more casual dress days, automotive repair companies are gravitating away from this trend. If you want to run a professional business, it all starts with what the consumer is going to see. Uniforms that are clean and neat will make the customer more confident and comfortable and will contribute to making the entire process easier overall. Many businesses have discovered that having uniforms in the workplace helps to strengthen and support a cohesive team spirit. A more focused and unified workforce often leads to improved productivity and superior com-

pany performance overall. Seeing is believing, and making a good impression goes a long way. That’s why collision repairers see the results of featuring clean uniforms on their crew every day. To find out the effectiveness of uniforms for your crew, experts at J.D. Power and Associates polled consumers as well as employees and the results are compelling: ● Three out of every four consumers prefer employees in uniform. ● 97 percent of the people polled said that uniforms help to make your crew more recognizable. ● Seven out of every 10 people said that uniforms make your employees look more professional and easier to approach.

Other people polled about uniforms said things such as: ● “Uniforms give the company a better image.” ● “Employees in uniform look more professional and appear to be better trained than those not in uniforms.” ● “They look like a team with uniforms, because no one stands out and everyone looks neat and presentable.”

Employees asked about their uniforms stated the following: ● “We project a quality image with uniforms, and the customers are more confident in our ability to do a good job by wearing them.” ● “It creates good morale, because if we look good, we will logically feel good as well.” ● “Uniforms allow us to focus more intently on our work, because we never have to worry about what to wear to work.”

Your crew is an extension of you and how you run your business, so uniforms are an ideal way for you to create the image you’re looking for. Today’s consumers are a lot more discerning and know so much more about customer service, transparency and branding. To placate the average customer, you need to create a positive image in every aspect of the repair process, and clean and neat uniforms can be an integral part of that. So if you’re currently not using uniforms or need new ones, make it a priority, because body shops all over the country are using uniforms as part of their formula for success and it’s working.

AAPEXedu Announces 2016 Service Professionals Program

This year’s AAPEXedu (Automotive Aftermarket Products Expo Education) Service Professionals Program is designed to help automotive repair shops connect with today’s tech savvy customers and stay ahead of the curve on key issues affecting their businesses. The Service Professionals Program education lineup includes: ● Shift … Selling to a New Generation of Tech Savvy Customers

● Understanding and Strengthening Your Brand (two-part program)

● Synthetic Oils: Rejuvenate Your Maintenance Service Business

● Achieving Service Excellence in Today’s TPMS Market

● Induction Systems Diagnosis and Repair ● 15 Seconds to Yes!

● Self-Driving Cars: Car Sharing and New Users to Increase Vehicle Usage and Mileage

● Attention to Detail: Make Brake Service More Efficient and Profitable

The Service Professionals Program, sponsored by MAHLE Aftermarket Inc., (Booth 2661), will take place on Thursday, November 3, at the Sands Expo in Las Vegas. In addition, several sessions in the AAPEXedu program on Tuesday, November 1 and Wednesday, November 2 will benefit service professionals. The AAPEXedu program includes sessions on sales and purchasing, marketing, branding and customer relationships, industry trends and connected car opportunities. The Service Professionals Program and all sessions in the AAPEXedu are offered at no cost to AAPEX attendees. Sessions are accredited by the University of the Aftermarket toward the Automotive Aftermarket Professional (AAP) and Master Automotive Aftermarket Professional (MAAP) designations. Attendees are asked to register for AAPEXedu sessions, as some classes have limited seating and fill up quickly. To register, visit www .aapexshow.com/newse. In addition to the AAPEXedu sessions, this year’s Service Professionals Program will include AVI technical training and the Automotive Service Association (ASA) management training on Monday, October 31 and Tues-

day, November 1. There is a separate registration fee to attend these training programs. To learn more about ASA’s program, visit www.aapexshow.com /asa. For more about AVI’s program, visit www.aapexshow.com/avi. The NASTF Fall 2016 General Meeting on November 2 at the Sands Expo/Venetian Hotel will round out this year’s Service Professionals Program. According to event organizers, AAPEX 2016 is expected to feature more than 2,200 exhibitors and 45,000 targeted buyers. Approximately 160, 000 automotive aftermarket professionals from more than 140 countries are projected to be in Las Vegas during AAPEX. AAPEX represents the $328.2 billion global aftermarket auto parts industry and is co-owned by the Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA), the light vehicle aftermarket division of the Motor & Equipment Manufacturers Association (MEMA).

For more information, visit www.aapex show.com.

www.autobodynews.com C

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 55

95-Year-Old Veteran Keeps Busy at TX Body Shop, Shares Keys to a Long Life by Victoria Antonelli

Clay B. Ford has seen and experienced more than the average person during his 95 years on this planet, with no signs of slowing down. He continues to hold a part time job, own a cattle farm, and take the occasional vacation, all while maintaining a positive attitude and dry sense of humor. Autobody News reached out to Ford to find out how he does it all, and what we can learn from him.

Were you born in Tyler, TX and have you lived there your whole life?

Yes, I was born in Tyler, TX and lived there my whole life, A: except for the service. I served during

WWII for three years and four months.

Where did you work prior to Q: 1999 when you started at Carl Owens Paint & Body?

My father opened a rose nursery in 1919, and when my brother and I got out of the service around 1946, we took it over. My dad was only doing wholesale with contracts in Connecticut and Alabama, so we decided to expand. We built cold storages and a warehouse and sold our own products to different customers from the south all the way up to Connecticut. It was going pretty good until my brother died of cancer 28 years ago. The business became too much to handle when it was no longer a partner-

Q: After selling the rose nursery, I to get bored. I began A: started looking for jobs driving

ship, so I had to sell it. How did you end up working at Carl Owens Paint & Body?

trucks—similar to what I

Q: I recently traveled to WashingA: ton, D.C. for a five-day trip with my daughter, as a guest of Brook-

When and where was your last vacation?

Clay B. Ford, 95, has worked at Carl Owens Paint & Body for 17 years

did at the nursery—but because I was in my 70s at the time, insurance wouldn’t cover me. Finally, 17 years ago, my son-in-law got me a job driving trucks at Carl Owens Paint & Body. Everything was fine until they changed insurance. The next day they called me and said I couldn’t drive anymore. They tried to get around it, but the insurance company wouldn’t budge. So, that’s when I started sweeping the floors and maintaining the restrooms and break rooms. I’ve been doing that ever since.

Do you maintain your cattle farm Q: by yourself? Are there any other animals on the farm?

I raised cattle until 2014. When I A: first got out of the service, my brother and I shared the farm. Then, a

few years ago—I was getting kind of old

BASF Automotive Refinish Continues 25-Year Partnership with CARSTAR

BASF Automotive Refinish has signed an agreement with Driven Brands, extending its 25 year relationship with CARSTAR North America. As a preferred partner, BASF will continue to provide CARSTAR shops with its Glasurit® and R-M® paint systems across the United States. “We’re proud to continue to work with elite partners, like BASF, who allow us to offer exceptional products at reasonable costs to our customers throughout the country,” said Michael Macaluso, president of CARSTAR North America. “I look forward to continued, close work with them for years to come as we continue to grow and provide best-in-class service to our customers.” According to the company,

at that time—I had a big bull I was going to sell, and when I had him in the corral, he knocked the gate over on top of me and jumped over the gate. If he hadn’t jumped over it, he would’ve crushed me to death. Right then and there, my daughter told me I was going to get rid of the cows, because I was too old to mess with them. I still own the farm, but now I lease it out. Besides the cattle, there’s one horse on the farm that’s blind in one eye and older than I am.

BASF is committed to being a market leader in advanced technology and services for the refinish market. Its Glasurit and R-M paint brands are supported by an industry-leading number of OEM approvals and are backed by one of the strongest R&D investments in the industry, a statement from the company read. “BASF and CARSTAR have enjoyed a winwin relationship,” said Denise Kingstrom, BASF distribution director. “Our expertise and dedicated teams will continue to provide CARSTAR customers with the highest quality products and services to maximize paint and material profitability, combined with market leading training and support.”

56 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

shires Grocery Co. I hadn’t been on vacation in 17 years and had barely even taken a sick day. I’m a history and politics buff, so I really liked seeing all the monuments and memorials. It was the most enjoyable trip I’ve ever been on in my life.

Do you have any plans to retire Q: or are you just taking it day by day?

Nope, I’m going to work until I A: can’t anymore. My doctor said that if and when I stop working, that’s when things will go wrong; organs will fail and so forth. Someone even said to me the other day that I’ll probably die with a broom in my hand.

What advice would you give Q: people who want to live as long as you and continue to be productive? I think I’ve just been really forA: tunate. I rarely ever get sick and I don’t have any aches or pains. I

never smoked or drank; I don’t enjoy the taste of beer. I like to stay busy, and I think as long as you’re feeling good, you should stay active for as long as you can.

Ford has two children, grandchildren and great grandchildren. After finishing a half day of work, he checks on his cattle farm, where he takes care of any other business that needs his attention. To learn more about Carl Owens Paint & Body, visit www.carlowens paint.com.

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www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 57

The Road to Autonomous Vehicles: How Collision Repair Shops Should Prepare to stay.” While sharing information with Two years ago, Sean Carey, an expert attendees, Carey was 16 floors above in the subject of connected cars and the Connected Car Insurance USA telematics, made a prediction. The 2016 conference in Chicago. The conCEO of SCG Management Consultants ference was attended by all of major said that the connected car would ultiinsurance carriers and the majority, if mately change the claims and repair innot all of the large vehicle manufacdustries in a profound way. turers. Fast forward two years and Carey said that the there has been a significant claims/collisions market is increase in the development currently in a state of being of the connected car, with highly fragmented and somenew entrants to the market what dysfunctional, with insuch as Google and Apple, surers dominating the landand the widespread use of scape and MSOs a signifiSean Carey, Advanced Driver Assistance cant barometer of the indusCEO of SCG Management Systems (ADAS) and Mobiltry. As a result, it’s leaving Consultants ity. the independent shops adrift “There are significant disruptive and consumers are somewhat getting forces taking effect with vehicle techlost. nology that will be prevalent as soon At the same time, vehicle techas 2020 that will change the market nology is moving at a rapid pace reforever,” said Carey, during a Guild 21 quiring different repair methods and webinar in September about the conprocedures and creating what he renected car. “While nobody can quite ferred to as a “technology tsumami.” agree when the fully autonomous car “The connected car is connected will be on the market, it is profound to everything,” said Carey. Some of change and it is going to happen faster the capabilities he mentioned inclu-de: than most expect. It’s here and it’s here ● Car to Home/Work: Controlling by Stacey Phillips

homes from the car (turning on lights, HVAC) ● Car to Car: Real time traffic flow and incident alert, gaming/entertainment, and eco driving and coaching ● Car to Infrastructure: targeted advertising, tolls/metering and parking, vehicle recovery ● Convenient and Entertainment: social apps, streaming music, wifi hotspot and mobile wallet ● Traditional Telematics: diagnostic and vehicle health reports, hybrid navigation and concierge call ● Cloud/B2B: data analytics

Carey said the connected car market has a 45 percent compound annual growth rate (CAGR). By the end of 2017, it is estimated there will be approximately 75 million connected vehicles on the road, 25 million of which will have an active user. In 2020, there will be an estimated 220 million connected vehicles on the road, 85 million of which will have active users using the connected car to communicate with outside sources. “That’s significant growth,” said Carey. Carey talked to attendees about

what he referred to as the “Road to Autonomous Vehicles” and the pathway to get there. 1) No Automation: The driver is in control of all aspects of driving; there are no assistance systems; 2) Driver Assistance: May include warning systems such as lane departure warning, traffic sign recognition and rear parking sensors; driver is in control of remaining aspects of driving; 3) Partial Automation: There are one or more assistance systems for steering and accelerating/decelerating; driver is in control of remaining aspects of driving; 4) Conditional Automation: Vehicle is control of certain driving scenarios (e.g. highway); driver needs to be able to intervene on request; 5) High Automation: The vehicle is in control of driving; the driver needs to be able to intervene with lead time; and 6) Full automation: the car has full control; there is no driver—only passengers!

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with conditional automation. By 2021, Ford is expected to introduce a fully driverless vehicle to the market without a steering wheel or pedals for braking and acceleration. Carey said the ADAS currently being used in some vehicles will be an indicator for the way the claims and collision repair sector will be affected. This incudes things like auto emergency braking, blind spot monitoring, lane departure warning and parking assist. “All of these things are going to have a fairly dramatic impact on both the frequency of claims, the number of cars available to repair, and the severity of the claim, the cost necessary to repair them,” said Carey. He also addressed how this will impact the accident rate, citing a study conducted by KMPG on Self Driving Cars – Automobile Insurance in the Era of Autonomous Vehicles. KMPG predicted that by 2040 there will be an 80 percent decline in terms of accident frequency per vehicle, compared to today. The average cost per claim (with all loss cost included) is projected to increase from approximately $15,000 in 2016 to $35,000 in 2040, which is a 2.5 times increase.

“Our belief is that the disruption to insurance carriers will be profound—with a select set of winners and a broader swath of potential losers,” said KMPG in its report. “As the way we drive and commute transforms, the amount, types and purchase of automobile insurance will be impacted. The disruption to insurers may be profound, and the change could happen faster than most expect.” Carey said the changes are already taking place. In Illinois, for example, there are plans to alter the toll roads, so semi-autonomous cars can have express lanes in the same way other cars do. As part of KMPG’s research, insurance executives were asked which entities, other than insurance companies, did they think would be a major provider of vehicle insurance in the future. Fifty-eight percent believed Original Equipment Manufacturers (OEMs); 45 percent answered startup companies, 39 percent thought established technology firms such as Google and Intel; and 32 percent said capital providers, including venture capital, private equity and other investment firms. When asked which entities would

“own” the data related to driverless vehicles, the majority of the respondents believed established technology firms (81 percent) and OEMS (71 percent) would be the primary “owners” of data related to driverless vehicles. “The inclination and indication here is that executives at insurance companies believe the OEMs and the large technology firms will enter this space in a very big way,” said Carey. “I think the OEMS will leverage technology in areas such as First Notice of Loss (FNOL) through the connected car and we’re starting to see evidence of that.” Earlier this year, Toyota launched a new, U.S.-based telematics car insurance company, Toyota Insurance Management Solutions, and more are expected to follow. In order for collision repair shops

to prepare for the changes ahead, Carey recommended repairers plan for a future where there are less repairs coming from a different source requiring higher and different skill levels and using different procedures, equipment and technology than today. “OEMs are at the forefront of creating this future and it’s making its way into the claims/repair segment,” said Carey. “If you’re not preparing for a different supply chain model, you should be.” Sean Carey has over 30 years of experience in the automotive industry, with degrees in mechanical engineering, marketing and international business. Currently, he is a strategic consultant in the claims and automotive space and is an expert in the subject of connected cars and telematics. For more information, contact Sean Carey at sean@careyscg.com.

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www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 59

Friday Fun: Honouring the First Camaro, A Body Shop Builds a Ghostbuster Replica and Tesla Goes Camping by Jeff Sanford, Collision Repair Magazine

This week’s round-up includes the very first Camaro ever built, a shop that build a replica of the Ghostbusters ride to welcome back a staff member from surgery and the group of enthusiasts who are reprogramming their Teslas for “Camper Mode.”

► Chevrolet Camaro No. 100001 takes a place of honor on Woodward Avenue this week as the massively popular Dream Cruise gets underway. According to a report in the Detroit Free Press, the first Camaro ever built “was secretly put together with handmade parts in a WWII-era warehouse in Norwood, Ohio, almost exactly 50 years ago … The world got its first glimpse Aug. 17, 1966, when the Free Press and other newspapers ran an ohso-1960s teaser photo of a pretty woman in a top hat, heels and a tuxedo jacket pointing a magic wand at one headlight and the front corner of GM’s new muscle car, developed in haste to compete with the smash-hit Ford Mustang … The car was so completely unknown that a Free Press caption writer advised readers ‘Camaro … which rhymes with arrow.’” The report quotes Mark Gessler, President of the Historic Vehicle Association, as saying the car launched the Camaro versus Mustang rivalry. “Where better than the Woodward Dream Cruise to bring it home and share it with people? It’s one of the most collectible cars of all time,” said Gessler. The car will sit in a glass case along Woodward from Wednesday through to the end of the Dream Cruise on Saturday night. The Camaro was lost for decades. According to the article Logan Lawson, a 13-year-old boy living in Hutchinson, Kansas, saw it online. His father judged car shows and “had a collection of Shelby Mustangs he sold during the Great Recession to save Coach Lite Carwash Co., the family business...” The two thought there was something unusual about the Camaro, “but its owner didn’t have the time or resources to research it. He’d lost his job and house and needed money to start a new life.” ► AJ Syed, an auto body specialist in the American south had a heart attack, but didn’t realize it. “I was helping my neighbor putting a fence on and she`s a nurse....she sent me to the doctor to

go check your heart. So I went there and they said you had a heart attack last night. I said okay, what should I do? They said surgery.’ To celebrate his return from the

A replica Ecto-1, currently under construction at West County Auto Body. The facility took on the project to welcome back a staff member recovering from surgery

brush with death, Rob Terranova, CoOwner of West County Auto Body, came up with a special project. According to a report from the local Fox affiliate, “a road trip to Arkansas brought back the 1985 Caddy and soon the crew of auto collision specialists at West County Auto Body grabbed their plasma welders and began rebuilding an iconic classic car from film,” a reproduction of “Ecto-1” from the movie Ghostbusters. “It’s just actually really exciting to get because we work on collision cars all day long,” said Terranova. ► A campsite was reportedly evacuated in New Hampshire recently when more than 80 cars were burned in a fire. Tens of thousands of people had descended on the park for a concert. One of the tightly parked cars caught on fire. The first blaze then spread to dozens of other vehicles. ► The Insurance Bureau of Canada says severe storms that swept across the Prairies last month caused more than $48 million in insured damage. “Intense thunderstorms produced strong winds, hail, lightning, heavy rain and funnel clouds in Alberta, Saskatchewan and Manitoba,” according to a report from the CBC. “Bill Adams, a vice-president with the insurance bureau, said severe storms are happening more often and with greater intensity across the Prairies.” ► Many major media outlets took note that the National Highway Traffic Safety Administration in the US updated a probe of more than 8 million airbag inflators made by ARC Automotive after a driver was killed in Canada when an inflator ruptured in a Hyundai vehicle last month. The investigation covers inflators used by

60 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

General Motors, Fiat Chrysler Automobiles NV, Hyundai Motor Co. and Kia Motors and covers at least 8 million inflators used by the automakers through 2004, but could include newer vehicles, the agency said. Canadian regulators are also investigating. ► Car sales in China shot up by 26.3 percent in July. That month 1.6 million cars were sold in the country. In the first seven months of 2016, sales went up 11 percent to 12.64 million cars. Vehicle sales, commuter cars and business cars are also up to 9.84 percent counting around 14.68 million units in the first seven months. The country is on track to buy more cars than the US again this year. A government policy that cuts the purchase tax on cars with engines smaller than 1.6 liters helped to drive sales. ► A Denver woman reached out to the local television station Fox 31 with a complaint. She said she “received a collections notice for five parking citations, issued while her vehicle was supposed to be in an auto body shop for repairs. ‘They racked up a bunch of tickets and they didn’t even tell me,’ Morgan Brooks said.”

The company has seemingly disappeared. The owner of the building said the previous tenants had been evicted for lack of payment. ► A story on Bloomberg News looks at Tesla enthusiasts who have programmed in various versions of “Camper Mode.” According to the report “other electric cars—the Nissan Leaf or BMW i3, for instance—don’t yet have the battery range to drive to a remote destination, park, leave the car’s HVAC system running overnight, and return home.” The Tesla does. ► J.D. Power’s 2016 Vehicle Dependability Study found a 3 percent decline in the reliability of cars and trucks after three years of ownership, with an average 152 problems per 100 vehicles. “There’s no doubt the problems people are finding with their vehicles have increased,’ said Renee Stephens, VP of US Automotive Quality at J.D. Power. “You can tell the consumer is frustrated.” ► Audi is working on a prototype electromechanical rotary damper that would replace the hydraulic dampers used today. The rotors would also proSee Friday Fun, Page 68

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www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 61

Industry Insight with John Yoswick

MSO Symposium Looks at International Business Models, Slow-Down in Consolidation Consolidation of the industry by the remain the same,” he said. so-called “Big 4” multi-shop operaTo gauge the rate of MSO growth, tors (MSOs) slowed significantly in Romans looked at the total sales of the the first seven months of this year, but shops that the “Big 4” MSOs – ABRA, that isn’t a sign that such consolida- Caliber, Service King and Boyd Group tion is ending, a speaker at this year’s /Gerber – acquired in each of the last NACE predicted. four years. Those acquisitions transIndustry consultant Vince Ro- ferred $300 million in sales to the Big 4 mans of The Romans Group kicked in 2012, $265 million in 2013, and a off the half-day “MSO Symposium” whopping $964 million in 2014. But during NACE with a statistic-laden that dropped to $535 million in 2015, summary of the state of consolidation and totaled only $188 million in the first in the collision repair industry. seven months of this year. While the Big Romans said MSOs and the in- 4 combined added 178 locations last dustry as a whole enjoyed a year, they added just 61 this very good 2015 in terms of year (as of the end of July). the growth of the overall ABRA in particular, he said, market. He estimated 14.5 has “taken a brea-ther,” not million accidents resulted in making any multiple location 11.3 million repairable vehiacquisitions in the first half of cles in 2015, with total re2016, after being very aggresVince Romans pairer revenue (insurer- and sive in the two prior years. customer-pay combined) topping Romans said he didn’t know what that $34.1 billion. That’s a nearly 5 percent decline means, other than that things have jump over 2014, “and 2016 could also clearly slowed down.

62 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

In terms of combined total revenues, the Big 4 have grown from $500,000 million in 2006 to $3.7 billion last year. Multi-location franchise networks (such as CARSTAR and Fix Auto USA) have seen much more modest sales growth in that time, going from $1.1 billion in 2006 to $1.3 billion last year. When other MSOs with annual sales of $10 million or more are also added into the mix, the MSO market as a whole has almost tripled its sales from $3.8 billion in 2006 to $10.2 billion last year. That means that large MSOs captured about 30 percent of the industry’s total revenue last year. That said, Romans noted that the Big 4’s 1,400 shop locations is still a small percentage of the total number of shops, which he pegged at nearly 33,000. “There’s still a lot of independents out there,” he said. “In my opinion, there’s still a lot of opportunity for the shops that not part of this consolidation group, or even part of a multi-location

operator group.”

Future MSO growth gauged But Romans looked forward as well as back in terms of consolidation, offering two projections for what he sees the industry looking like in terms of MSOs in 2020. In terms of the “Big 4,” Romans forecasts they will grow from their current annual sales $3.7 billion and 10.9 percent market share to about $6.5 billion and a 17 percent market share by 2020. In a second, “more aggressive forecast,” he said based on “some claims that a couple of consolidators have made recently about where they might be,” the Big 4 may hit $7.5 billion or 19.7 percent market share by 2020. When the franchise networks are added in, along with other MSO with annual sales of more than $10 million, Romans predicts this segment of the market will have 2020 sales totaling between $15 billion and $18 billion for

as much as 47 percent market share. sion on collision industry business the benefits of the network in those counRomans said whether that figure models around the world. Panelists tries where they don’t feel they’re getting sounds startling or not “depends on were asked, for example, for countries an adequate solution,” Hogg said. your perspective.” where they see insurers and collision He noted that Fix Auto has ex“For 4.5 years from now, I don’t repairers working particularly well topanded into four new countries in the think that’s a big deal,” Rogether. Jonas Gunnarsson, a last 18 months. mans said. “I think it will start vice president of Car-o-Liner, “Our problem is we can’t expand to be a big deal when those said his home country of Swefast enough,” he said. “It does take time segments start to represent 60 den would fit that description, to ramp up.” percent or 65 percent of the but also the Middle East counThe Fix network hasn’t signed a market. That kind of structural try of Dubai. global arrangements with any insurer, change will be even greater “If you have a collision in but Hogg said that is a long-term objecJonas Gunnarsson Dubai, you come to a place than we experience today.” tive. The network in each country operIn the even shorter-term, Romans where you have sort of a supermarket: the ates somewhat autonomously – each said maybe the industry will be talking police are there, insurers are there, workchooses its own management system, about the “Big 5” rather than the “Big 4.” shops are there, inspections are there, for example – but data from all such Fix “I suspect maybe we’ll see maybe a rentals are there,” Gunnarsson said. “A shops is fed into “the Fix hub.” fifth consolidator somewhere in the next one-stop shop. It’s working very well.” “So from an insurer perspective, 12-18 months that could come into this As insurance increasingly be- we’ll be able to report on a consolidated market and really mix it up,” Romans comes a global enterprise, the panel [global] basis,” Hogg said. said. “It could be an international entity, was asked how they see the collision He also voiced a concern often disor it could be another aggressive [U.S.] repair industry responding. cussed within the United States but that entity funded by private equity or some Dan Hogg, the chief fihe sees in most markets in other financial channel.” nancial officer for Fix Auto which Fix operates. World, said he sees increasing “From a network perspecinterest among insurers for tive, our shops pursue OEM International perspectives shared This year’s MSO Symposium was open expanded partnerships. shop certification where it not just to those from MSOs but also “Conversations we’re hamakes sense for their business, larger single-location shops (those with ving with some of the Eurobut I tend to think that the reDan Hogg annual sales in excess of $3 million) as pean insurers indicate they are muneration for obtaining those well. interested in us expanding into other certifications is lagging behind the actual The event included a panel discuscountries so they can take advantage of cost of doing so,” he said.

Subaru Requires OEM Glass for Windshield Replacement

Subaru is now requiring that OEM glass be used for windshield replacements on models that are equipped with the EyeSight Advanced Driver Assistance System (ADAS). The EyeSight system includes adaptive cruise control and automatic pre-collision braking as well as lane departure and sway warning. It also features lane keep assist function, blind spot detection and rear cross traffic alert. “Always use Subaru genuine windshield glass specifically designed for EyeSight,” reads a notice placed on windshields of new models equipped with EyeSight. “If windshield glass other than glass specifically designed for EyeSight is used, the visibility of the camera can be blocked or the distortion of the glass can prevent the correct measurement of an object, resulting in abnormal EyeSight operation.” An “inspection” as well as “adjustment and check” of the stereo camera must be performed on the ADAS when a new windshield is installed, according to I-CAR’s website. If the glass is damaged in the camera area, a glass repair cannot be performed, according to I-CAR.

www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 63

Valspar’s House of Kolor Releases New Color Book

House of Kolor®, a Valspar Automotive brand, has unveiled its newest color books, complete with the Shimrin2™ Intermix System, select featured formulations and classic colors that the custom paint company is known for in the industry. The new book, available now to order, also includes more than 250 custom color samples and the following: ● Undercoats ● Solid Graphic Kolors ● Karrier Bases ● Shimrin2™ Effect Packs ● Kustoms Styling Kandy™ Basecoats ● Base and Effect Custom Stylings ● Urethane Kandy Kustom™ Stylings ● Factory Packs

“From the deepest candies to unique sparks, this color book offers the latest in color documentation for House of Kolor,” said Gina Mahan, brand manager of the House of Kolor line at Valspar Automotive. “Whether you’re a longtime refinisher or a weekend warrior, this color book will become an important part of your project, a must-have when you’re considering color for a vehicle.” To request a copy, visit: http:// www.houseofkolor.com/contact-us.

Industry Invited to Collision Repair Education Foundation and Atlanta I-CAR Committee’s Back-to-Back Events This October

The Collision Repair Education Foundation (CREF) and the Atlanta I-CAR Committee will be hosting back-toback events this October, which the collision repair industry is invited to attend, participate in, and support. On Wednesday, October 19th, a ribboncutting ceremony will be held at Athens Technical College (Athens, GA) in recognition of the school’s collision program receiving a $50,000 Makeover grant made possible through the Atlanta I-CAR Committee’s local fundraising efforts. The event will take place from 2-4pm and will showcase how, through the local committee, the school was able to transform their collision program with new tools, equipment, and supplies. On Thursday, October 20th, CREF will host a high school and college collision career fair at Maxwell High School of Technology (Lawrenceville, GA). An anticipated 200+ students will be attending from all over the state of Georgia, looking to meet industry employers. Maxwell High School of Technology was a past recipient of a Makeover grant also funded by the Atlanta I-CAR Committee. According to CREF, shortly after the grant was

State Farm Mutual Automobile Insurance Accused of Failing to Provide Adequate Coverage

by Robert Creenan, West Virginia Record

A man is seeking payment from an insurer after a head-on automobile collision. Charles Hollibaugh filed a complaint in Ohio Circuit Court against State Farm Mutual Automobile Insurance Co. on Aug. 29 for allegedly failing to provide adequate accident coverage. On March 19, Hollibaugh alleges, he was involved in a crash with Terry Winkelman, who purportedly fell asleep while operating his vehicle, crossed the double yellow line, and struck Hollibaugh head-on. The plaintiff sustained a severe head injury from the crash, he alleges. Winkelman’s insurance provider is State Farm, but the damages sustained by the plaintiff are in excess of his policy limits, the suit alleges. State Farm made an offer to the plaintiff to accept Winkleman’s policy limits, but the plaintiff submitted a request to resolve the matter, which State Farm failed to make an adequate offer for, according to the suit. The plaintiff claims the defen-

dant breached its duty of good faith and fair dealing and improperly denied the plaintiff’s claim. The defendant continued to act in bad faith by requiring the plaintiff to litigate his rights to coverage, the suit alleges. The plaintiff is seeking all damages allowed under applicable law, pre- and post-judgment interest and costs, attorneys’ fees, and other relief the court deems just and proper. The plaintiff also demands a trial by jury. The plaintiff is represented by Michael G. Simon, Esq. and Kevin M. Pearl, Esq. of Frankovitch, Anetakis, Colantonio & Simon in Weirton. Ohio Circuit Court Case number 16-C-268

We thank West Virginia Record for reprint permission.

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completed at Maxwell, the school’s collision program saw their collision enrollment double and their students win the state SkillsUSA collision repair competitions.

Georgia I-CAR state chairman and Farmers Insurance national APD strategy manager Gerry Poirier noted, “The ability to showcase one of the schools the Atlanta Committee has worked with to the industry as well as other school programs is critical to improving our industry’s vision and need for qualified collision technicians. The Career Fair is vital to showing support for the students electing to go to a Technical Program, as they will have numerous opportunities in a vibrant and growing collision career. I would like to thank the members of the Atlanta Committee for their dedication to helping our local schools become a great source for future collision technicians in the Georgia market. It would not be possible without that team and the support from our local industry partners.”

CREF director of development Brandon Eckenrode said, “While these two events are focused around celebrating a newly-equipped Georgia school and showcasing career opportunities to students at another, the common factor with both of these events is the incredible group of industry volunteers that make up the Atlanta I-CAR Committee. This group regularly comes together, puts aside any corporate competitive differences, and work towards assisting the local collision students, instructors, and school programs. They are quickly approaching over $200,000 raised over the past several years, and these funds are being reinvested into their local collision programs. I would like to invite the industry to attend these events and come see what this group has made possible for these schools. I cannot thank and recognize this group enough for their collective efforts.” Industry members interested in attending the Athens Technical College ribbon cutting event can RSVP online. Companies looking to participate in the career fair are asked to contact Eckenrode at Brandon .Eckenrode@ed-foundation.org or (847) 463-5244.

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www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 65

What Shops Can Expect to See in Vehicle Hacking, Accident Avoidance Technology & Cybersecurity software, connectivity and content all happening at the same time, Alam said that over the next 10 years consumers and shops are probably going to see the biggest change in vehicles since the days of Henry Ford. He gave a simple analogy, comparing the vehicles of today to a hamburger. Like a burger with all of the different layers of condiments, the technologies in vehicles are being added on top of one another. “They have never been designed to be a single system,” said Alam. “They all came from different suppliers. Se(l to r) Moderator Donny Seyfer, chairman of ASA; Craig curity was just an afterthought Smith, a reverse engineer and “white hat hacker;” and that came along.” Mahbubul Alam, a developer of solutions to respond to He stressed the importance vehicle hacking of designing security for vemanipulate the physical aspects of the hicles from the ground up and referred car,” he said. He will usually look at to the five “Cs” that will need to be 3G or cellular connections and at- addressed: tempt to unlock the doors or start the vehicle. Smith predicted that encryp- 1) Chipsets (that go into your election will increasingly be utilized to ad- tronics) dress hacking as more technology is 2) Clients incorporated into vehicles. 3) Connectivity With the development of new 4) Cloud-based izes in developing solutions to respond to vehicle hacking. As a “white hat hacker,” Smith tests what the “bad guys” might do to hack a car. “If I want to go after a vehicle, typically what I’ll do for the most impact is see how far away I can

by Stacey Phillips

Leading automakers and experts in vehicle security, telematics technology, and diagnostics and repair shared their insights with the collision repair industry during the Technology & Telematics Forum at NACE CARS Expo & Conference in August. They discussed how advanced technologies, connectivity and the Internet are changing the automotive industry. Presented by the Automotive Service Association (ASA) and Automotive Technology Experts, the forum was sponsored by the Alliance of Automobile Manufacturers, a group of 12 of the leading car manufacturers in the world. Here are some of the highlights from the three presentations: Vehicle Hacking, Accident Avoidance Technology and Vehicle Security.

Vehicle Hacking Donny Seyfer, chairman of ASA, moderated a session on vehicle hacking that featured Craig Smith, a reverse engineer and “white hat hacker,” and Mahbubul Alam, who special-

Content being shared

While developing future security systems, Alam said car manufacturers should consider borrowing best practices from other industries such as finance, defense, utility, aviation and manufacturing, to determine how they might apply to vehicles. The amount of software and technology going into cars is increasing every year. Currently, vehicles have approximately 80 percent hardware and 20 percent software. Analysts project that nine years from now, in 2025, it is estimated there will be 60 percent software and 40 percent hardware. With the close link between data and software, Alam said manufacturers will need to monitor what types of software are on the vehicles to make updates when new solutions are launched and monitor how they are functioning. This is similar to a mobile phone, which needs to be continually upgraded. Also similar to a mobile phone, consumers will have the option to upgrade when and if they want to. “When it comes to vehicles, there are certain demographics they aren’t going to feel

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comfortable updating,” said Alam. Instead they will go to dealerships, which will become an extension of the OEMs when it comes to updates. These are all new concepts for the auto industry, and Alam stressed the importance of matching technology with human acceptance when deciding which solutions to use in vehicles that are manufactured in the future. Summary of presentation based on information shared by Craig Smith, Theia Labs; and Mahbubul Alam, Movimento.

Accident Avoidance Technology Roy Schnepper, chairman elect of ASA, moderated a session on accident avoidance technology. Garrick Forkenbrock from the National Highway Traffic Safety Administration (NHT SA), spoke about the administration’s focus on crash avoidance technologies. He said their mission is to save lives, prevent injuries and reduce the economic costs due to road traffic safety through education, research and safety standards. According to the NHTSA, about 32,500 people died on American roadways in 2015. This number is up 7.7 percent from 2014. Ninety-four percent

of the crashes can be attributed to some form of human choice or error. “When we look at these numbers, there is a big opportunity for crash avoidance technologies to improve safety,” said Forkenbrock. During the session, he highlighted some of the crash avoidance technologies currently available. There are two main types: passive and active. Passive avoidance technologies have been

support, lane centering control and blind spot intervention; and Automotive Emergency Braking (AEB), which includes dynamic brake support, crash imminent braking and pedestrian crash avoidance and mitigation. AEB systems, which vary by vehicle, use sensors to detect objects in a driver’s path and become operational just before the crash. NHTSA has performed research on crash avoidance technology for the last six years. This includes test track evaluations, safety benefit estimation, crash data analysis and ultimately developing objective test procedures to evaluate system performance. “We believe in the technol(l to r) Moderator Roy Schnepper, chairman elect of ogy are making efforts to disASA; Matthew Valbuena, Mazda; Richard Salceda, seminate our research findings Mazda; and Mark Allen from Audi. Not shown: Garrick in reports and presentations,” Forkenbrock, NHTSA said Forkenbrock. “We have around for several years and include worked with the industry and the Insurforward collision warning, lane deparance Institute for Highway Safety ture warning and blind spot detection. (IIHS) to establish a voluntary commitThose in the “active” category ment to have most automakers make physically change the state of the veAEB standard equipment by the year hicle and are becoming more common. 2022.” There are also plans to incorpoThere is Lateral Deviation Support rate AEB into the new cars assessment (LDS), which includes lane keeping program for the model year 2018.

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According to NHTSA traffic safety facts, there are about 1.7 million rear-end crashes each year. Although not all of them would benefit from AEB, Forkenbrock said that approximately 910,000 per year could potentially be avoided or mitigated. It is also estimated that the combination of forward collision warning, crash imminent braking and dynamic brake support could prevent 200,000 minor injuries, 4,000 serious injuries and 100 fatalities. Approximately 613,501 lives have been saved by auto safety technologies over the last 50 years, according to NHTSA. “Safety will continue to be a major influencing factor for innovation including crash avoidance technologies,” said Forkenbrock. More information and videos are available on the following websites: www.nhtsa.gov; www.safercar.gov; www.youtube.com/user/USDOTN HTSA/Featured Following Forkenbrock’s presentation, Mark Allen from Audi talked about the types of driver assistance/ crash avoidance technologies from the car manufacturer, such as Audi’s adaptive cruise control, active lane asSee What Shops Can Expect, Page 68

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Continued from Page 67

What Shops Can Expect

sist and top view camera. This was followed by a summary presented by Richard Salceda and Matthew Valbuena from Mazda about the company’s new technologies. These include driving position and interior layout, radar cruise control and the lane keep assist system. More information about these technologies can be found on their websites: www.audi.com and www.mazda .com.

Vehicle Security During the third portion of the forum, Bob Redding, lobbyist for ASA DC, moderated a seminar on vehicle cybersecurity with guest speakers Lauren Smith from the Future of Privacy Forum and Bob Gruszczynski from Volkswagen. Smith said that transportation is expected to change more in the next five years than it has in the last 50. One of the biggest changes is that cars are increasingly relying on more data and sensors, and becoming more like a computer. Continued from Page 60

Friday Fun

duce some electricity. According to the press release, “The principle behind eROT is easily explained: ‘Every pothole, every bump, every curve induces kinetic energy in the car. Today’s dampers absorb this energy, which is lost in the form of heat.” The new electromechanical damper system puts this energy to use, converting the kinetic energy during compression and rebound into electricity. ► Ontario’s auto sector absorbed a far greater economic “wallop” during the financial crisis than the damage low oil prices have inflicted on Alberta according to an “internal federal analysis.” A report from Canadian Press says the February memo, prepared for Labour Minister MaryAnn Mihychuk, “examined the two economic crises after some observers had called on governments to help Alberta’s energy industry — much like the 2009 bailout of the automotive sector.” Some in that province want a similar type of assistance “be made available to support the oil and gas industry,”

example of internal cameras that capture facial recognition, voice samples and the individuals who are in the car. Another area of sensitive data being collected includes behavioral driving patterns. Behaviors such as speed, steering and braking could lead to safety features like driver correction and alerts but according to reports, your behavioral driving patterns could be as identifiable as a thumbprint. Smith said it’s important to look at what types of images are being stored on the car (l to r) Moderator Bob Redding, lobbyist for ASA DC; and being sent off and how Lauren Smith, Future of Privacy Forum; and Bob this information is being used. Gruszczynski, Volkswagen As part of the Future of “The prediction is that 50 billion Privacy Forum, she said their apconnected devices will exist by 2020,” proach is to determine best practices said Smith. Not only is more data for these types of new technologies being collected, but it is also being and figure out how to enable the techcommunicated outside of vehicles nologies to exist and be useful but also through the manufacturer, a plug-in or to think about consumer protection. a service installed by the owner of the “Yes, your car is learning more and car. more about you and sometimes that This can include sensitive data sets off red flags,” said Smith. “But such as where someone is located as the reality is that what your car knows well as biometric information that col- about you can save your life and we’re lects physical and biological charachere to foster those conversations.” teristics of the driver. Smith cited the Gruszczynski spoke to attendees Data collection in vehicles isn’t new by any means. Computerized systems have been in cars since the 1960s and data recorders, used since the 1990s, are in 96 percent of cars today. However, there have been many recent developments.

that was made to Ontario auto makers in 2009. According to the report the federal and Ontario governments “spent a combined $13.7 billion to rescue automakers Chrysler Canada and General Motors Canada from potential bankruptcy. At the time, consumers had difficulty securing car loans because of a credit crunch. Sliding sales stung the car companies, which could no longer generate enough cash to finance their operations. They couldn’t seek help from flagging financial markets, so they knocked on government door.” ► Cell service provider AT&T hired luminary German New Wave film producer Werner Herzog to make a documentary against texting while driving. It’s called From One Second to the Next. It’s powerful.

We thank Collision Repair Magazine for permission to reprint their story. Collision Repair magazine is the leading Canadian media brand serving the collision repair industry. For more information see their website at http://www.collisionrepairmag.com/

www.autobodynews.com

68 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

about the short- and long-term solutions to address cybersecurity issues. These include vehicle manufacturers using gateways, shutting down automatic enhanced diagnostic recognition and transmitting the data to a cloud. “It’s the responsibility of the repair shop owner to make sure that the systems in the shop are secure,” said Gruszczynski. “You don’t need to have an IT guy on staff or on call, but you should have somebody on your staff who does understand all of the aspects of the data that comes from the vehicle and where it goes.” He also recommended that shops do their best to stay educated about new requirements. “I think there needs to be continuous work together to make sure the data stays safe, consumers stay safe and vehicles stay safe,” said Gruszczynski. Smith agreed. “This is the very beginning of this debate and I think as the data grows and as the technologies grow this will become a bigger and bigger topic,” she said. Summary of presentation based on information shared by Lauren Smith, Future of Privacy Forum; and Bob Gruszczynski, Volkswagen.

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www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 69

ABRA’s New Career Development Academy Offers Attractive Incentives & Aims to Train and Place the Workforce of Tomorrow by Stacey Phillips

Graduates of ABRA Auto & Glass’s new apprentice technician program are being offered attractive incentives that most new employees dream about: immediate job placement, average salaries of $80,000, eligibility for a retention bonus and thousands of dollars in tools. The Springboard Apprentice Technician Program was launched this past summer at the company’s new Career Development Academy in Eagan, Minnesota. Autobody news spoke to David Kuhl, the chief people officer at ABRA, about the program, which focuses on attracting and retaining the best talent in the industry. Kuhl said the sky is the limit for these students who represent the workforce of tomorrow.

Can you please tell us about ABRA’s Springboard Program and the Career Development Academy (CDA)?

ABRA was established in 1984 A: and has more than 5,200 employees who work in the company’s 334

repair centers located in 24 states across the nation. The company launched a five-week accelerated training program in July, which is held at our new Career Development Academy. The 14,000square-foot facility is located in Eagan, Minnesota and is both a training and production facility.

Erik Klawiter, Joshua Rohde (ABRA CDA General Manager in back row), Vang Lor, Derrick Pegues, Andrew Olson, Tyler VanAlstine, Beng Lee, Duane Rouse (President, CEO of ABRA Auto Body & Glass), Dan Libby, and Keeran Nicholls celebrate the official ribbon cutting of the ABRA Career Development Academy

The program was implemented to prepare students with the skills and knowledge necessary to perform disassembly and reassembly of vehicles, minor dent repair, plastic bumper repair, steel welds, set up a vehicle in a

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measurement system, and non-structural glass removal and install. Those who complete the apprentice program have the option to continue their training to become a C-Level technician with ABRA. Our instructors use I-CAR programs and certification as part of the apprentice program and our vendor partners have donated equipment for the shop, which has created a real production environment.

sive, and would expedite the learning curve pretty significantly. The bottom line is that we have an opportunity to deliver highly skilled and motivated C-level technicians who are not only trained but embody our culture and values. The good news is

What prompted the opening of Q: CDA? Three things prompted its opening: our demands, the ABRA A: approach and millennials.

As far as our demands, we are leaders in customer service, quality and cost. This is awesome, but the challenge is finding enough talent to do the work that is coming in the door. In terms of the ABRA approach, our company has had an intense focus on quality and lean manufacturing. This is a very specialized way of doing our work. We felt that we needed a specialized training program that was immersive and inten-

Beng Lee (SpringBoard Apprentice) confers with Joshua Rohde (ABRA CDA GM) on sheet metal work

that our repair centers are literally fighting to employ our CDA graduates. The third reason we opened the academy has to do with millennials. Quite frankly, millennials aren’t going into the trades at the same rate as the

generations before them did. This problem is not unique to ABRA. There is a huge demand and we need to educate people about this industry and how wonderful and lucrative it can be. We’re not just educating the general public, but individuals who might be choosing between college or the trades.

It sounds like ABRA is meeting Q: an important need in the industry. How many students have applied

for the program and will all of them be placed in an ABRA location upon graduation?

We used several media outlets A: to get the word out and we had a really good turnout! We actually had

450 applicants and there were 10 students in our first class. We’ve placed 100 percent of our graduates to date. We have so much work that we could literally hire 150 experienced body technicians. As we move forward, the plan is to have 100-125 academy grads per year and we may even build additional programs on top of that. It has been really amazing and exciting to see so many people who raised their hands and wanted to be part of this. Many say they were struggling

and couldn’t go to college or were in jobs with little or no future. The program has literally changed their lives.

What is the cost of the proQ: gram? This is what makes us really A: unique—there is no cost. In fact, we pay them for the duration of the five

weeks of training. When they graduate, we give them about $3,000 worth of tools, and they are placed in clean, wellrun repair centers. On top of that, we

We wanted to make sure we got the best of the best. Everyone is looking for talent and by creating such a unique and loyal experience, we hope they don’t even think about leaving ABRA when other companies come knocking on the door. We are currently looking for more students, folks who are highly passionate about cars and committed to a career and want to be part of what we think is the best apprenticeship program on the planet.

How will this initiative address Q: the talent gap in the industry and what is ABRA’s vision for the academy?

(l to r) Christine Newman, Nick Spadoni, Ivy Hoffman, and Neal Sims; members of the Academy’s second class of 10 apprentices, watch as Loren Estwick (ABRA Technical Trainer), shows how to prep a bumper cover for repair

wanted to make it even more compelling. We give them a sign-on bonus paid out over a couple of years, which is a significant amount of money.

Many of our leaders in the comA: pany started as a body technician or as an estimator and ended up

managing a store, a market, or a region. It’s much more than a technical job for some folks—it’s a career. It can be a very lucrative and successful job. We want to share that information with the general public and also to people in the trades. I honestly feel that we have created opportunities for folks who might not have thought about collision repair.

For instance, We’re seeing a good number of women coming into the program, which traditionally has not happened in our industry. I’m really proud and excited to see that we have three women in a class, and we’re hoping to

Ivy Hoffman mixes metal glaze for small repair in metal finishing

have more join on as we go forward. Our goal is to build awareness about not just ABRA but the opportunities in this industry as being a great place to start or advance your career. Many in the industry were surQ: prised to hear that technicians could earn $80,000 a year. Is this a

real possibility for technicians?

It’s not a possibility; it’s a realA: ity. As we share information about the program, we want to be very See Workforce of Tomorrow, Page 72

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Continued from Page 71

Workforce of Tomorrow

thoughtful and careful what we tell them about the career path and the income trajectory. As we look across ABRA today, an $80,000 salary is an average number. Almost 25 percent of our technicians earn over $100,000 a year, and it really comes down to the individual’s ability to be efficient, productive and be able to work on a team. A lot of people might not realize that it can be as lucrative as that. As part of our lean process, our technicians can become highly successful when they follow our process. It is an alternative to going to college and racking up a bunch of debt; you can really earn a nice living being a body technician.

When you were formalizing the Q: program, what did you learn? We went out into the field and talked to our seasoned techniA: cians and store leaders. We asked

them how long it would take to become a really good C-level technician. They told us that you would have to

work on hundreds and hundreds of cars. We took that as a challenge. The initial timeframe we gave was about 12-18 months, as a best-case scenario.

Christine Newman practices her use of a hammer and dolly within the metal finishing portion of training

We have a very regimented program and have been able to take that from 12 months to literally three months. I’m proud to say that the two first classes graduated and they’re doing work that typically would take 12 months. All of a sudden people realized that the right learning environment will create incredible quality, proficiency and production. This is changing the way we are thinking about talent. If we can do this in five weeks and maybe another month in the field, it will alter the way we think about bringing talent in. The last piece that is really inter-

Collision Repair Education Foundation Announces Support From Driven Brands

The Collision Repair Education Foundation (CREF) has announced a commitment of $40,000 from Driven Brands to support the Education Foundation’s upcoming collision career fairs around the country, which connect high school and college collision students with potential employment opportunities. Driven Brands will participate in the second annual Cars, Careers & Celebrities Expo on September 16th at the Chicagoland Speedway, attracting collision and automotive students from the Midwest and beyond. In addition to the Chicago event, Driven Brands will be participating in the Education Foundation’s fall career fairs taking place in Minneapolis, Boston, Atlanta, Columbus, and will have access to the hundreds of collision students’ resumes that will be collected by the Education Foundation. Jose Costa, group president of Driven Brands’ Paint and Collision division said, “By partnering with CREF, we’re able to connect with aspiring technicians, relay the benefits of work in the paint and collision industry and share success stories of our franchisees.” CREF director of development Brandon Eckenrode noted, “I would like to thank

Driven Brands for joining the Collision Repair Education Foundation in our efforts to not only support high school and college collision school programs but also connect their students with employment and career opportunities. Through their support, we will be able to continue and enhance our efforts in ensuring that graduate students are ready for entry-level employment within the industry. Through their participation in our events, Driven Brands can showcase their opportunities around the country. We thank them for their support!” CREF’s collision career fairs are open to all industry members. Sponsorship funds raised through these career fairs assist the organization’s efforts in ensuring that collision school programs provide the tools, equipment, and supplies needed to graduate qualified and skilled entry-level employees. Industry members interested in participating in the career fairs and meeting with high school and college collision students are encouraged to contact Eckenrode at Brandon.Eckenrode@ed -foundation.org or (847) 463-5244 for sponsorship and participation information.

72 OCTOBER 2016 AUTOBODY NEWS | www.autobodynews.com

esting is that we’re not screening for technical skills. We can take someone who just graduated from high school who welds cars, and maybe has been working in the backyard or with their dad on a car and we can put them through two online assessments that look at attitude and personality, and mechanical aptitude. We are able to determine who has the attitude, work ethic, the process focus and the mechanical aptitude for this industry. It’s phenomenal how people have gone through those assessments, and then done really well in the program.

What are the initial indications Q: after launching in July? When you start a new program like this, you really don’t know A: what to expect because the industry

doesn’t have a well-defined career path for body technicians. Part of our work is to define what it really means be an A-, B- and C-level tech and the skills, experiences and proficiencies needed to get from one level to the next. We think that’s important because it gives us an opportunity to articulate and explain the training that is

needed to get to the next level. It also gives us the ability to set compensation according to specific skill levels and competencies. This is particularly important with millennials, who are continuous learners and grew up with the ability to selfeducate. Although the program is not just for millennials, that seems to be a constant trend. It allows them to know how to reach a certain goal, what it takes and then what happens at that point.

Does this have any effect on Q: technical schools? Some people have asked us if A: we are taking students away from technical schools. We really

aren’t. Instead, we are reaching out to many potential applicants who never even considered this career. The industry has a shortage of talent. Our hope is that our competitors may also see this as a good opportunity to find talent and encourage more people to join this industry. For more information about ABRA’s Springboard program and the Career Development Academy, call 763-585-6362 or visit www.abracda .com.

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www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 73

Educational Seminars Institute Helps NACE Attendees Prepare for the Unthinkable by Victoria Antonelli

Speaker Maylan Newton began his presentation with a personal story about how one moment changed his life, and how shop owners can prepare for when illness, accidents, injuries, family issues, or even death strikes. “I try to use the lessons I learned in a very hard way to prevent other people from having that happen,” said Newton. Newton presented his seminar “It Happens! But Will Your Business Survive It?” during the 2016 NACE | CARS Expo and Conference, which was held in Anaheim, CA from August 9-13. On December 30, 2014, Newton, owner of Educational Seminar Institute, crashed his motorcycle while having a small stroke, also known as a Transient Ischemic Attack (TIA). He broke his left collar bone and seven ribs. Only days later, on January 2, 2015, he suffered from an Ischemic Stroke in his occipital and temporal lobes. The doctors told his wife and two children that he may not make it through the night, and if he did, he

would most likely be a “non-functioning person” for the rest of his life. Newton defied the prognosis, and after spending a month and a half in the hospital, he was finally released on February 14, 2015. He endured four more months of strenuous physical therapy and recovery before speaking

Maylan Newton riding his motorcycle

about his experience at trade shows and conferences across the United States. “Even though a TIA is extremely preventable, it causes 180,000 deaths per year in the United States and is the number one cause of adult disabilities,” explained Newton. He said the stress, along with the nature of his job, caused him to put his

come for my family.’” Newton said that was when he realized, “this is the biggest failure I ever could’ve had for my family.” So how exactly do you prepare for a catastrophe of such epic proportions?

health on the back burner. The business owner started out as a technician, before “accidentally” becoming a service writer in the early 80s. “I complained to the shop owner about the service writer we had at the time, and the next morning he fired him and hired me,” he explained. “Even though I have no problem talking to people, I knew I still needed to be trained on how to make and close a sale along with other formalities.” Newton began training with the late owner of Educational Seminars Institute and started working for him full time in 1983. After the owner died from a heart attack in 1998, Newton took over his business in 2000. “My job required a lot of traveling, and when you’re on the road, eating right and exercising is very difficult,” he explained. While in the hospital, Newton’s wife said something to him that changed his life. “She said, ‘My number one fear has happened,’ and I asked, ‘What was that?’ to which she responded, ‘I have a business I know nothing about that I’m responsible for and it provides in-

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Maylan and his daughter pose for a selfie during his hospitalization

“You have to recruit people whom you can trust,” Newton stressed. While he was in the hospital, his wife would bring him his cell phone. He would talk to his employees for 30 minutes daily, which left him physically exhausted.

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“I told them, I trust and love you guys like family, so just make the right decisions and we’ll figure it all out later on,” Newton said. “During that time, the company actually gained clients, and did not lose a single one.” There was only one other person in the company who did presentation work. During that six month period, he covered all of Newton’s presentations along with his own, causing him to travel twice as frequently. The only presentation he wasn’t able to cover was one that he and Newton were supposed to do together. “I hired a young man to cover that presentation; I had never met him before and only had one hour-long phone conversation with him to go over how I usually conduct my seminars,” Newton explained. “He ended up doing a phenomenal job.” Educational Seminars Institute did not miss one presentation commitment during that six month period. “The biggest problem I see amongst small business owners is EGO,” Newton said. “You have to let your employees take the lead and make mistakes.” Other pointers that Newton went over in his presentation included: ♦ Share your business philosophy with

employees and provide training

♦ Set clear expectations for every position through operation manuals that include processes and procedures

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the class changed their life,” he said. “They think about business differently, and they’ve started making personal health goals.” Newton also shared that he now walks six miles a day to stay active and maintain his health. He has also developed a workbook for shop owners to have on file in case employees need to run the business. Those interested can receive a copy via email by contacting esi@esiseminars.com.

For more information on Education Seminars Institute Automotive Management Specialists, contact (866) 526-3039 or visit their website at www .esiseminars.com

Newton ended his presentation by reminding attendees to think about their family and business first, and how much both entities would be affected by their temporary, or sometimes permanent, absence. “Every time I do that presentation, either by the end of class or the next day, four or five people email me, hand me notes, or call me and say that

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www.autobodynews.com | OCTOBER 2016 AUTOBODY NEWS 75

3M™ Introduces Cavity Wax Plus

It’s lurking behind nearly every collision repair: the potential for salt and corrosive chemicals, moisture or damaged coatings from stone chips to allow corrosion to attack the repaired area. It’s one of the primary causes of future vehicle damage and customer returns. A 3M survey of body shops found that a large majority of repair technicians are not using any cavity wax to prevent post-repair corrosion, and many that do use it don’t always apply it in critical areas where they should. In addition, many report that their shop’s equipment doesn’t always work correctly, is too bulky to reach all areas of the repair, or requires extensive cleanup time. According to 3M, the cosmetic consequences of poor corrosion protection can deter return business, but more importantly, the safety implications of failing to protect structural parts can be dangerous. OEMs and industry associations alike realize the importance of cavity wax and recommend its use in numerous repair situations. As a result, 3M is offering a step that can help preserve the life of the repair and the safety of the vehicle: application of an anti-corrosion agent like 3M™ Cavity Wax Plus. “3M™ Cavity Wax Plus uses a corrosion-inhibiting formula that will

wick into tight seams to protect welded areas and enclosed cavities with a film that will not harden and remain flowable to self-heal if scratched or abraded,” a statement from the company read. “When used with the 3M™ Cavity Wax Plus Applicator Wand Kit, it will deliver the right amount of flow and wicking to provide consistent and uniform protection for the repair.” The aerosol can eliminates the need for using bulk spray equipment, and the wand kit includes three different length wands, two of which offer a 360-degree spray pattern. The wand kit includes an 8” wand for easy access to areas such as radiator support seams, and two long wands (24” and 34”) to access enclosed areas such as frame rails and rocker panels. “With the new 3M Cavity Wax Plus and the innovative application system, the repair professional can easily, efficiently and cost-effectively protect their repair – and their customer’s investment and safety. Most OEMs recommend the use of a cavity wax for collision repairs, so this allows the technician to restore the vehicle to next best to factory condition, which helps meet insurance standards as well.” For more information, visit http:// 3mcollision.com.

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IAnet Selects CCC ONE® Appraisal Platform as its Preferred Solution

CCC Information Services Inc. (“CCC”) has announced that its CCC ONE® Appraisal Platform has been selected as the appraisal solution of choice by IAnet, an independent appraiser (IA) network serving the insurance claims market. According to the company, the CCC ONE Appraisal Platform will offer the IAnet community of independent appraisers a central way to manage appraisals and to connect with their business partners, bringing speed, accuracy and efficiency to the appraisal process. The CCC ONE® network accessible to IAnet includes more than 22,000 collision repairers and hundreds of auto insurance carriers. “IAnet has a laser focus on appraisal accuracy and efficiency,” said John Donley, president and CEO of IAnet. “By offering our network of IAs access to the CCC ONE Appraisal Platform, we’re equipping them with the best estimating and appraisal management tools as well as a way to work seamlessly with the expansive CCC network. We’ve named the CCC ONE platform our solution of choice because we be-

lieve it can help us become an even better partner to our clients, delivering accurate appraisals, quickly and with a high level of service.” “IAnet is a leader in the delivery of appraisal services and its endorsement of our CCC ONE Appraisal Platform is great validation of the steps we’ve taken in the last two years to address the technology gap that has existed for IA solutions in our industry,” said Mark Fincher, VP of market solutions, CCC. “Our approach has been to create a single, cloud-based platform that would include the features and functions needed by appraisers to be successful, while making it easily accessible from anywhere, and connected to the largest network of insurers and collision repairers.” For more information, visit http:// www.cccis.com/.

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CREF Seeking “Back to School” Support for High School and College Collision Programs

High school and college collision school programs across the country are beginning, and the Collision Repair Education Foundation (CREF) is seeking the industry’s support in helping instructors with donated collision tools, equipment, supplies, products, scrap parts, and other related items. As instructors continue to face limited budgets, the collision industry is invited to help in providing in-kind product donations—which are tax-deductible—that can assist in helping to provide a quality technical education to the students. To kick start the back to school giving, MCR Safety has donated 50,000 pairs of safety glasses and goggles to CREF that will be distributed to schools across the country. This donation will greatly assist students in staying safe within their collision programs and will be one less expense that instructors need to worry about budgeting for. MCR Safety chief operating officer Glen Herald commented, “MCR Safety is proud to be able to assist with these donations. I encourage others to do the same with overstocked inventory.” CREF director of development

Brandon Eckenrode noted, “Industry companies who have items that can be donated to collision school programs are asked to contact the Education Foundation, and together as an industry, we can show these students that their technical education is greatly valued. Instructors have very limited budgets and every bit of assistance helps them provide the best technical education possible. Also, we cannot thank MCR Safety enough for their continued support of donated safety glasses, as they easily have donated over 100, 000 pairs within the past several years, and its always touching when you receive phone calls from instructors who are emotional over the fact that these types of donations mean the world to them due to their budgetary restraints.” Those interested in joining CREF in supporting local collision school programs should contact Eckenrode at Brandon.Eckenrode@ed-foundation .org or (847) 463-5244.

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I-CAR® Creates Online Tool to Calculate Training’s Return on Investment

I-CAR® has unveiled a new way to measure the value of training through its Value of Training calculator. Shop owners and managers can now calculate their own training return on investment based on industry KPI standards, number of technicians and the facility’s total revenue. According to the company, the business tool was developed based on several years worth of research findings. I-CAR’s white paper, “Data Proves ROI of Collision Repair Training,” served as the baseline for the calculator’s development. Shop owners and managers can measure the additional revenue a shop can gain through training by inputting its annual revenue, order amount and total number of technicians. The calculator then populates and compares shops without training and those who include training. “These figures were produced by leading industry KPIs imperative to shop success measurements,” a statement from the company read. “The new Value of Training calculator enables those at the management level in repair facilities to explore the financial ROI that training has

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been proven to deliver,” said I-CAR CEO and president John Van Alstyne. “Additionally, owners and managers need to understand that technician training is a requirement in today’s era of new car model proliferation. 75-100 new or redesigned models are now launching every year, and each one features new advanced technologies that dramatically impact the repair process. A commitment to education is required to survive the ‘Technical Tsunami™’, and our new Value of Training calcuwww.autobodynews.com lator shows that shops can also thrive while theyCHECK are surviving.” IT OUT! The calculator can be found at https://www.i-car.com/trainingpays.

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AAPEXedu to Focus on Industry Trends, Market Data According to event organizers, the Industry Trends track in this year’s AAPEXedu will provide key market data and analysis to help attendees stay ahead of the curve and prepare their businesses for the future. In addition, results of The NPD Group’s 2017 Consumer Outlook Survey, now in its 11th edition, will be unveiled for the first time exclusively to AAPEX attendees during an Aftermarket Outlook session. Sessions in the AAPEXedu Industry Trends track will include: • 2017 Aftermarket Outlook (offered twice) • Is Vertical Integration Going to Redefine the Competitive Landscape? • Commercial Vehicle Trends (GVWs3 - 8) – Where is the U.S. and Canadian Commercial Market Headed? • Five Trends in Five Minutes • Spanning the Globe: Leveraging Data to Gain Insight into Vehicle Trends Across International Borders • Reaping the Benefits of Category Management for Retailers/Distributors and Suppliers • Next Generation Engagement: Proven Strategies to Attract and Retain Millennial Talent

• Scrappy: How to Cultivate Tactical Ideas to Reach Your Goals The Industry Trends track is one of six education tracks in the 2016 AAPEXedu program. Additional tracks include Connected Car Opportunities, Sales and Purchasing, Marketing, Branding and Customer Relationships, a Service Professionals Program and a Young Professional Program. For session descriptions and a complete schedule, visit AAPEXedu on the AAPEX website, www.aapex show.com. A General Session address by retired four-star General Michael Hayden, former director of the Central Intelligence Agency (CIA) and National Security Agency (NSA), will round out the 2016 AAPEXedu program. General Hayden will speak on Wednesday, Nov. 2, from 8 a.m. to 8:50 a.m. (PST), at the Venetian in Las Vegas. The AAPEX General Session is free to all AAPEX attendees and no pre-registration is required. All AAPEXedu sessions are offered at no cost to AAPEX attendees. Attendees are asked to register to reserve a seat in the classes they plan to attend as many sessions will fill up quickly. To register, visit www.aapex show.com/newse.

AMi Honors Class of 2016

The Automotive Management Institute (AMi) held its annual graduation ceremony on August 12 at the Sheraton Park Hotel in Anaheim, CA. The ceremony honored the Institute’s 22nd class of Accredited Automotive Managers (AAMs). The graduating class of 2016

Class of 2016 AAMs and AMAMs

included 23 automotive service and collision repair professionals who earned the Institute’s prestigious AAM designation by successfully completing AMi courses and accumulating a minimum of 120 credits. This year’s event also recognized 59 members of its first graduating class of Accredited Master Automotive Manager (AMAM) designation by successfully completing AMi courses and accumulating a minimum of 180 credits. The Automotive Management Institute collaborates with training providers across the industry, aligning training courses into comprehensive educational curricula which, when completed, results in professional designations and certificates. The education represented by these

programs have proven to make positive impacts on business KPI scores and overall profitability. AMI courses concentrate on seven core areas of business management education: financial management, sales & marketing, operational management, HR and personnel development, IT management, risk management and leadership. “In their pursuit of professionalism, these graduates have demonstrated dedication to improving their skills and knowledge,” said AMi chairman Sheri Hamilton. “I am honored to know many of this year’s graduates, and they have placed education as a priority to make a difference in their careers, workplace and industry. This year’s class of AAMs and AMAMs are empowered with knowledge to be the current and future leaders of the automotive service industry.” “It was an honor to recognize these two elite groups of professionals and add them to an impressive list of past AMi graduates,” said AMi president Jeff Peevy. “It is important to acknowledge the accomplishments represented by the AAM and now the new AMAM designations and its connection to improved business and personal performance. Learning truly is the only source of a sustainable competitive advantage, and this group is a great example of that.”

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Axalta Appoints Samuel L. Smolik to Board of Directors Axalta Coating Systems has an- tain the sustainability of our operanounced that Samuel L. Smolik tions.” has joined the company’s board of Before assuming his current directors. Smolik is senior vice position at LyondellBasell Induspresident – Americas manufactur- tries in 2015, Smolik was vice presing at LyondellBasell Inident—global health, dustries, a plastics, chesafety, environment and mical and refining comoperational excellence at pany serving businesses the company. From 2005 in the packaging, electronthrough 2009, he was ics, automotive parts, hovice president—global me furnishing, construcdownstream health, sation materials and biofuels fety, security and envisectors. ronment at Royal Dutch “Sam’s broad man- Samuel L. Smolik Shell and before that held agement experience and his exten- a similar position at Shell Chemisive operations expertise will make cal. Between 1975 and 2004, Smostrong contributions to the board,” lik held a number of positions of said Charlie Shaver, Axalta’s increasing responsibility at The chairman and CEO. “Sam’s wealth Dow Chemical Company, including of expertise gained during his ca- a role during its merger with Union reer working at some of the world’s Carbide, before attaining his final leading chemical and oil and gas position as vice president, global companies will provide valuable in- environment, health, safety and sesights into how we can continue to curity. accelerate continuous improvement Smolik has been a member of in our global operations. His deep the American Fuels & Petrochemiknowledge of environmental, health cal Manufacturers Association, the and safety systems will prove espe- American Chemistry Council’s Recially valuable as we continue to responsible Care Committee, and The inforce our health and safety pro- Conference Board’s Chief EH&S tocols as well as our commitment to Officers Council, among other affirespect the environment and main- liations.

Automotive Parts Associates Establishes Scholarship Opportunities for Stakeholders’ Children

Automotive Parts Associates (APA) has established a scholarship program for the children of APA shareholders and their employees in conjunction with the University of the Aftermarket Foundation (UAF). Once a student applies for an APA scholarship, the applicant will also be considered for UAF and other scholarships available through www .automotivescholarships.com. “On behalf of the board of directors of APA, I am pleased that APA can be involved in the educational pursuits of its shareholders and their employees,” said Gary Martin, AAP, president and CEO of Automotive Parts Associates. “Partnering with the University of the Aftermarket Foundation is an excellent way to achieve this endeavor, and we look forward to being involved with the continued success of this program.” APA will award five $1,000 scholarships each year to children of APA shareholders and their employees who are attending or will attend a two or four-year accredited college; an ASE/NATEF certified postsecondary automotive, heavy duty or

collision technician training program; or any licensed and accredited vocational school. Eligible students may apply online by completing the scholarship application form as well as submitting the accompanying APA form to APA headquarters. “We want to commend APA for establishing scholarships for the children of their shareholders and employees and thank them for collaborating with us on this effort,” said Pete Kornafel, MAAP, a trustee of the University of the Aftermarket Foundation. “Last year, more than 50 students received more than one scholarship from one application, so by working together, we can ensure that APA applicants receive proper consideration for the APA awards and also other industry scholarship opportunities.” Applications for APA scholarships for 2017 will be accepted from mid-September through March 31. For more information, visit www .automotivescholarships.com.

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Auto Glass TV Informs and Entertains Technicians Every day, auto glass technicians visit their local auto glass warehouse for the items required to perform their jobs. As they wait for their glass and supplies to be pulled, a casual wait time will now potentially expose those technicians to information, products and education courtesy of Auto Glass TV.

Auto Glass TV was created in hopes of keeping the auto glass industry aware of new and valuable information. According to the presenters, Auto Glass TV is a state-ofthe-art broadcast network that is available at auto glass warehouses. AGTV™ displays current area weather, local traffic reports, auto glass

industry news, events, education, product demonstrations and original AGTV™ programming. Equalizer® designed AGTV™ around the accessibility to its Equalizer® Store locations to broadcast content directly to the auto glass technician. AGTV™ displays information that plays con-tinually, all day and every day. “Auto Glass TV features the best possible content to give technicians a specialized insight into the complex world of auto glass removal, replacement and repair,” a statement from the company read. AGTV™ programs and ads feature a unique QR Code on the video that technicians can scan during the broadcast using their smartphones in order to view the video in its entirety at their leisure. For more information, visit www .autoglasstv.com.

The Automotive Management Institute (AMi) has aligned industry training into comprehensive educational curriculum that, once completed, provides certificates and professional designations for collision repair customer service representatives, office managers, managers and master-level general managers.

■ KPI Basics - Length: 30 mins / AMi Credit Hour: 1 ■ Job Costing - Length: 30 mins / AMi Credit Hour: 1 ■ Budgeting Basics - Length: 30 mins / AMi Credit Hour: 1 ■ Bookkeeping Basics - Length: 30 mins / AMi Credit Hour: 1

Mark Claypool Series Mike Anderson Series ■ Email and Internet Security ■ Improving CSI - On the Length: 30 mins AMi Phone - Length: 30 mins / Credit Hour: 1 AMi Credit Hour: 1 ■ Website and SEO Basics ■ Improving CSI - During - Length: 45 mins / AMi the Sale - Length: 65 mins Credit Hour: 1 / AMi Credit Hour: 2 ■ Social Media Manage■ Improving CSI - Check in ment - Length: 35 mins / and During Repair AMi Credit Hour: 1 Length: 30 mins / AMi Mark Claypool Credit Hour: 1 Frank LaViola Course ■ Understanding Financial State- ■ M.A.D. About Generating Referrals ments - Length: 30 mins / AMi Credit - Length: 30 mins / AMi Credit Hour: 1 Hour: 1 ■ You Don’t Know What You Don’t Frank Terlep Course Know - Length: 30 mins / AMi Credit ■ Three Steps to Successful Marketing Hour: 1 - Length: 45 mins / AMi Credit Hour: 1 ■ Scheduling Best Practices - Length: 45 mins / AMi Credit Hour: 1 For more information, visit http://www ■ Profitability - Length: 30 mins / AMi .amionline.org. Credit Hour: 1 ■ Parts Management - Length: 45 Promote your business with mins / AMi Credit Hour: 1 an exclusive article featuring

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CHECK Driven Brands’ Jose R. Costa Earns the Gold AwardIT forOUT! Executive of the Year in the 8th Annual 2016 Golden Bridge Awards®

Driven Brands’ group president Jose R. Costa has earned the prestigious Gold Award for Executive of the Year in the Golden Bridge Awards®. Costa was nominated in the Automotive, Transportation, Storage and Logistics category, where he was recognized for contributing to his company’s success in nearly doubling the size of its business in just three years and playing a key role in shaping its strategy for vertical expansion and growth through acquisition. The coveted annual Golden Bridge Awards program encompasses the world’s best in organizational performance, innovations, products and services, executives and management teams, women in business, innovations, best deployments, product management, public relations, marketing, and customer satisfaction programs from every major industry in the world. Organizations from every corner of the globe are eligible to submit nominations, including public and private, for-

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profit and non-profit, largest to smallest and new start-ups. Winners will be honored in San Francisco on Monday, September 12, 2016 during the annual Red Carpet Golden Bridge Awards Ceremony. To advertise This is the second time in at: less call Advertising Sales than a year that 800-699-8251 Costa has been recognized for his e-mail: leadership. In advertising@autobodynews.com May, Costa was awarded the Exwww.autobodynews.com Jose Costa ecutive of the Year Bronze Stevie® Award in the Automotive and Transport Equipment Industry category in The 14th Annual American Business Awards. The Stevie Awards recognize outstanding performance in the workplace worldwide. For more information, visit http:// Be Seen by Our Readers! www.drivenbrands.com.

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NHTSA’s Proposed Rule on Recall Notification

The National Highway Transportation Safety Administration (NHTSA), released a proposed rule that would require manufacturers to notify consumers of outstanding recalls by electronic means in addition to first-class mail. By not specifying the exact method of notification, the rule allows for flexibility in the method of delivery. According to NHTSA, “electronic means’’ may include “electronic mail, text messages, radio or television notifications, vehicle infotainment console messages, over the-air alerts, social media or targeted online campaigns, phone calls, including automated phone calls, or other real time means.’’ The proposal would also allow NHTSA to require manufacturers to send additional notifications if the agency determines that an inadequate number of vehicles have been returned for remedy. To see the full text of the proposed rule, click here. NHTSA is currently requesting public comment on the proposed rule as a whole through Oct. 31, 2016. For example, comments could include the best “electronic means” to receive recall notices.

GM Uses Humor to Educate Consumers About Original Collision Parts General Motors is hoping that a video starring an ill-chosen pet Kinkajou will convince consumers to choose only original collision parts for their Chevrolet, Buick, GMC and Cadillac vehicles. “The Replacements,” introduced recently at the 2016 NACE | CARS expo, opens with an exasperated man who replaces his lost dog with a Kinkajou (a South American mammal) only to find that his new pet is destructive, unlovable and not what he expected. It contrasts his poor decision with the importance of selecting only Genuine GM Parts for crash-related repairs. “It’s a funny video about a very serious issue – the potential risk to our customers if untested sheet metal and other collision parts are installed on their vehicles,” said John Eck, collision manager, wholesale dealer channel at GM Customer Care and Aftersales. “Our customers should always leave the body shop confident that their vehicle has been repaired to pre-crash conditions using the right procedures, parts, processes and quality checks.” “The Replacements” can be viewed at www.genuinegmparts.com/collision -repair-faqs. “Our customers should know that aftermarket parts do not undergo the

same testing that OEM parts – such as GM Original Equipment components – must pass,” said Eck. “Aftermarket parts are not tested in the vehicle while integrated and active with all vehicle systems.” In their new and updated collision repair position statements, GM: ● Recommends using new, Genuine

GM Parts for repairs involving structural components and parts – and not salvage parts. Salvage parts from damaged vehicles may not provide the same crashworthiness, repairability and corrosion protection.

“clip,” and can compromise the vehicle’s structural integrity.

● Reminds consumers and facilities that imitation and counterfeit parts are not covered by the GM factory transferable warranty as well as adjoining parts and systems that fail because imitation parts were used.

GM also has updated its position statements on refinishing aluminum wheels, improper use of floor mats and wheel alignment specifications. In addition, 2017 collision repair manuals have been added for most GM brands and models. Consumers and collision repair professionals can find and download the updated position statements at: http://www.genuinegmparts.com/forprofessionals/position-statements. No password is required.

● Warns against “clipping,” the practice of cutting and sectioning two vehicles to make a collision repair. Clipping voids the GM New Vehicle Limited Warranty for each part involved in the

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First Responder Extrication Demo at Butler’s Collision Kicks off NABC Lineup More than 25 Detroit-area first responders recently smashed windows, deployed airbags and cut up vehicles at Butler’s Collision in Roseville, Michigan, kicking off the National Auto Body Council’s (NABC) Fall schedule of First Responder Emergency Extrication (FREE™) training sessions. Hosted by National Auto Body Council members, the FREE program provides local first responders across the country with unique, valuable instruction and hands-on extrication practice specifically on late-model vehicles with complex airbag systems, sophisticated electronics and high-strength steels. “We are dealing with a whole new car; high strength steel that poses a little bit of a different problem. Now we are dealing with the issue that when we cut into the car, if it catches on fire, we have to worry about the battery,” explained Jeff Kaczynski, one of the participating Roseville fire fighters. “We worked on brand new cars with every new safety feature, so we are seeing airbags in the posts and pillars, side airbags, airbags in the seats, so it poses lots of different threats out there. It’s nice to get training like this on newer cars so we can do our job much better,” Kaczynski concluded.

The FREE training programs are provided at no cost to fire departments, thanks to the contributions and collaborative efforts made throughout the collision industry. Nearly 50 late model vehicles, typically 2-3 for each event, have been donated by State Farm and Audi of America for the upcoming Fall FREE schedule. Extrication tools and instruction are provided

by Holmatro Rescue Equipment, with venue, event coordination, food and refreshments hosted by participating repair facilities. The demo at Butler’s Collision was the first of 11 first responder events scheduled by 1Collision Network, utilizing two of the seventeen 2016 Audi A3 e-trons donated by Audi of America. “We’re excited and pleased to partner with the National Auto Body Council, State Farm, Audi of America and all the participating shops to increase the opportunities for first responders to further hone their skills

on 2016 Audi vehicles with model year technology, enabling them to save critical seconds and lives,” said Jim Keller, president of 1Collision Network. Other repairers hosting FREE events this fall include 3D Auto Body & Collision Centers, Weber’s Body & Frame, Service King, CARSTAR Metcalf, Gapsch CARSTAR and A&B CARSTAR Smithville. “NABC’s first responder extrication program is an excellent way for shops to give back to their local communities and to demonstrate the professionalism and integrity of our collision industry,” said Michael Jordan, chair of NABC’s First Responder Emergency Extrication (FREE) program. “We urge anyone interested in hosting this program to attend any of our upcoming events, join the NABC and contact us to schedule an event in your area.” For more information about NABC’s FREE program, contact Mike McManus at 414-768-8000, ext 119.

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Automechanika Chicago & NACE Team Up in 2017

According to Automechanika Chicago, they will create a unified stage using NACE’s strong relationships within the collision and OE community combined with Automechanika Chicago’s global strength throughout the automotive aftermarket. Working in collaboration, the two entities will forge a partnership focused on training and product discovery for automotive technicians, shop owners and parts distributors. A combined Automechanika Chicago and NACE show will take place July 26-29, 2017 in Chicago. “We are extremely pleased with this alliance,” stated Dennis Smith, president and CEO of trade fair organizer Messe Frankfurt North America. “The industry has been asking for this, and we listened. By combining the expertise of two undisputed market leaders, Automechanika Chicago and NACE, we are confident in our ability to offer a comprehensive platform for companies interested in reaching collision and mechanical repair shops en masse.” For more information, visit www.Automechanika Chicago.com.

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State Farm’s Offer & Acceptance Program to Change and the Offer Is Going Down

Abaris’ Carbon Fiber Training Courses at SPE ACCE

Abaris Training Resources recently introduced updated carbon fiber repair training and services at the 2016 Society of Plastics Engineers Automotive Composites Conference and

that include both interactive classroom lessons and active training exercises. Two of the courses offered were specifically designed to teach advanced composite automotive structural repair for technicians. The company also offers multiple courses in design and analysis of composite structures, bonded joints and repairs for engineers. In addition to conducting regularly scheduled training at Abaris’ two U.S. facilities and one located in Sao Paulo, Brazil, Abaris offers onsite training and other engineering and technical services to customers worldwide. “Students don’t just gain knowledge; with active training, they acquire applicable skills,” said Louis C. Dorworth, division manager of Abaris Direct Services. Abaris has been conducting advanced composite training since 1983. For more informaSpecialized courses bring students up to date tion, visit www.abaris.com. on carbon fiber repair

Exhibition in Novi, MI. According to the company, Abaris offers curriculum in courses

by Jenna Reed, glassbytes.com

State Farm is changing the “offer” in its offer and acceptance program, effective September 19. “State Farm is adjusting the market rates it offers for auto glass pricing in relation to National Auto Glass Specifications (NAGS®) and labor rates,” said Dave Phillips, a company spokesperson. The company is communicating these changes through a notice sent out to AGRR companies. Though Phillips says the company does not reveal pricing information publically, glassBYTEs.com™/AGRR™ magazine editors obtained a copy of the letter. The new pricing rates are:

Pricing Zone 1: Currently, 25 percent off of NAGS list price for the piece of glass will change to 32 percent off of the NAGS list price; Pricing Zone 2: Currently, 15 percent off NAGS list price for the piece of glass will change to 24 percent off of NAGS list price; and

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Pricing Zone 3: The source

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Currently, 0 percent off of NAGS list price for the piece of glass will remain at that price.

The more populated areas fall into Zone 1, while rural areas are a part of Zone 3. Labor for AGRR technicians will increase from $35/NAGS labor hour to $38/NAGS labor hour. “There is no change to kit pricing nor to windshield repair pricing,” according to State Farm’s letter. “Your continuation in the offer and acceptance program is an acceptance of the pricing changes.” To view a copy of the letter sent to AGRR companies, click here. http://www.glassbytes.com/ documents/OAParticipantPricing ChangesCommunication.pdf We thank Jenna Reed and glass BYTES.com for reprint permission.

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Carstar Canada and US Unite As “1” at Annual Industry Conference CARSTAR Canada hosted its annual industry conference in Charlottetown, Prince Edward Island from August 24 to 26. Close to 600 attendees were at the conference, including franchise, vendor and insurance partners.

Wednesday, August 24 with the “Walk Lobster,” CARSTAR’s annual conference walk to support Cystic Fibrosis Canada. The “Walk Lobster” raised almost $8,000 for the charity, and, combined with other initiatives including a silent auction and raffles, close to $35,000 was raised throughout the week. Following the walk, Michael Macaluso, president of CARSTAR North America, opened up the event by outlining the theme of “1” and CARSTAR North American goals for the future. “We are one CARSTAR. We have one vision, one mission and one core set of values,” said Macaluso. “This is year one for CARSTAR North America, as we are venturing into a new beginning and a Speakers address attendees at CARSTAR Canada’s new journey, built upon the annual industry conference, held August 24-26 in same culture of excellence and Charlottetown, Prince Edward Island fighting spirit. For CARSTAR, Themed ‘1’, this year’s confer- it is not only about being number one in ence focused on the continued unifi- our industry, it is about being a part of cation of CARSTAR Canada and US one community, having one united focus into CARSTAR North America and and driving forward as one CARSTAR the ongoing commitment to its brand, family.” its business and its people. Dean Fisher, COO, CARSTAR The conference kicked off on US and Laura Skinner, director,

Driven Brands Charitable Foundation, also took the stage for the opening ceremonies, followed by Dr. Nick Bontis, a leading expert on intellectual capital and its impact on performance. The second day was jam-packed with speakers, including Artemio Garza, chief brand officer, Driven Brands; Chris Moore, director of marketing, CARSTAR Canada; and Hannah Ross, director of marketing, CARSTAR US, to discuss marketing the CARSTAR brand. Customer ex-

perience manager Lillian Haskett took the stage to discuss Net Promoter Score (NPS), the industry standard customer loyalty measurement, as did John Harvey, vice president, Insurance, who examined the industry-wide transformation and the importance of CARSTAR’s key strategic relationships. Presentations concluded with insurance keynote speaker Etienne Berlinguet, deputy senior vice president; Claims, Intact Insurance. That after-

noon, CARSTAR held break-out sessions and an interactive vendor expo. The closing day of the conference featured Colson Cole and Melissa Miller, both vice presidents of Operations for CARSTAR, to discuss the six pillars of “The CARSTAR Way” for franchise partners to become “Best In Class,” and Edward Blaha, director IT, who discussed future technologies for the industry. The morning wrapped up with guest speaker Jay Papasan, bestselling author of “The One Thing,” and an insurance panel discussion. On Friday evening, a gala dinner and awards ceremony celebrated the best of CARSTAR and featured a ‘roaring twenties’ theme, where decadence and elegance were on the menu. “We are happy that, once again, our annual conference excited and educated our franchise partners while providing the tools, resources and contacts needed to grow their business and improve operations,” said Macaluso. “This is our largest network event of the year, and it was a total show-stopper.” For more information, please visit:www .carstar.ca.

PPG Earns American Honda Approval

PPG has received approval from American Honda Motor Co., Inc., for use of its NEXA AUTOCOLOR® 2K®, DELTRON®, GLOBAL REFINISH SYSTEM™, ENVIROBASE® High Performance

and AQUABASE Plus products for warranty repairs of Acura and Honda vehicles in the United States. The announcement was made by Steve Topczewski, PPG OEM business development manager. The approval is reflected in the recently re®

leased Acura and Honda Warranty Refinish Guidelines service bulletins. According to the company, these PPG brands incorporate advanced color technology to deliver quality finishes. “PPG takes great pride in partnering with American Honda,” said Topczewski. “Honda has a high standard for excellence, and we are pleased to provide the premium paint products that will produce durable and beautiful finishes for its Acura and Honda brand automobiles. We look forward to continuing our work with American Honda.” PPG has had a longstanding relationship with American Honda, providing a variety of automotive coatings for its vehicles. The latest approval extends to those PPG Nexa Autocolor 2K, Deltron, Global Refinish System, Envirobase High Performance and Aquabase Plus products listed in the aforementioned Honda and Acura bulletins.

For more information, visit www .ppgrefinish.com.

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CREF’s Golf Fundraiser Supports Education for Next Generation by Chasidy Rae Sisk

On August 10, the Collision Repair Education Foundation (CREF) held its Annual Golf Fundraiser at the Black Gold Golf Club in Yorba Linda, CA, during Industry Week. Co-hosted by PPG Automotive, the event was hugely successful, and Brandon Eckenrode, director of development for CREF, noted, “Thanks to all our sponsors and registrants, a year’s worth of planning resulted in a great afternoon of golfing and networking, and it also helped us raise a significant amount of funds for high school and college collision students.” Eckenrode continued, “As long as it doesn’t rain, we always feel confident that we will have a great event and turnout. Luckily, we had clear skies and a nearly sold out crowd of 144 golfers participate in this year’s event, so we couldn’t be happier.” Feedback from those in attendance, as well as those who only talked to golfers, indicated it was another successful golf fundraiser for CREF. Some of the changes in 2016 included food trucks serving lunch, several drink stations, including a margarita bar, and a wide assortment of promotional items donated by event sponsors.

CREF holds its Annual Golf Fundraiser during Industry Week each year “to bring together sponsors and golfers in helping to raise additional funds FORE a great cause - to

help our efforts in supporting high school and college collision school programs, instructors and students,” Eckenrode explained. “Players have a great day on the course through our incredible sponsors.” According to Eckenrode, “These types of events help not only raise additional funds but also awareness about our efforts in supporting the future professionals of the industry. Understanding and respecting that there are many great charitable causes and fundraising events that industry members participate in and organize, ours

is unique in the fact that we are supporting the future of our industry. I am obviously slightly biased, but without us supporting these students and helping to better train them for industry employment, the industry would be facing an even larger staffing issue it already does.” CREF will hold its 2017 Golf Fundraiser during NACE in Atlanta. “We are looking into various golf courses in the greater Atlanta area right now and working with other industry groups on figuring out the best day/time for the event, but planning for next year has already begun,” Eckenrode added. Industry members who would like to receive information about sponsorship or registration for the 2017 golf fundraiser should contact Brandon.Eckenrode@ed-foundation .org. CREF’s efforts to support the next generation of the collision repair industry will also continue throughout the year as they host their Cars, Careers and Celebrities Career Fairs in cities across the nation in order to connect industry professionals with potential future employees.

Volvo to Sell Self-Driving Car Tech to Other OEMs

Volvo is forming a joint venture with Swedish automotive safety supplier Autoliv to develop autonomous driving software and sell it to other automakers. It’s the first time an automaker has partnered with a “tierone” supplier to develop self-driving technology. The deal will see Volvo and Autoliv move their autonomous vehicle software development and intellectual property to the joint venture, which will start with an initial headcount of 200 employees (split between the existing staffs of both companies) and will grow to more than 600. The new company will be headquartered in Volvo’s hometown of Gothenburg, Sweden. Both Volvo and Autoliv will transfer their autonomous vehicle intellectual property to the new joint venture, with Autoliv acting as the exclusive supplier of any developed technology to outside companies (Volvo will purchase directly from the joint venture.) Volvo has a history of developing safety innovations that it then provides to other automakers. Unlike Volvo inventions such as the three-point seatbelt harness, this autonomous tech won’t be available free of charge.

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