Intuit QB Cashflow III Survey QuickRead Report April 2021
METHODOLOGY A custom online survey to 3,500 Small Business Owners at Companies of 0-100 Employees. Quota set for a total of 1,000 respondents in US, 500 in each of 5 remaining markets: UK, India, Australia, Canada, Brazil. CONTENT QUESTIONS 1. Which of the following payment methods does your company accept? Response Credit cards Cash Debit cards Bank debits or transfers Paper checks eChecks Cryptocurrencies Other Average number of payment methods accepted (net)
Global US UK 72% 75% 78% 78% 72% 73% 72% 60% 72% 71% 56% 76% 55% 64% 47% 28% 30% 20% 12% 15% 12% 3% 4% 1% QuickFacts± 3
4
3
Australia Canada 80% 83% 79% 76% 78% 72% 63% 74% 50% 56% 24% 36% 14% 10% 3% 1% 3
3
India 86% 84% 78% 89% 72% 34% 8% 1%
Brazil 79% 87% 81% 83% 30% 19% 10% 8%
3
3
All decimals are rounded to the nearest percentage point. This may result in certain numerical totals adding up to slightly more or slightly less than 100%. ± Data under “QuickFacts” were derived from the responses, not included as response options that were read during fielding. We include QuickFacts in instances where we feel they will be helpful.
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Intuit QB Cashflow III Survey QuickRead Report
April 2021
2. In which of the following ways does your company process payments from customers or clients? Response Invoices Mobile payment apps Cash register or point-of-sale Contactless payments (digital wallets or NFC readers) Online checkout Mobile card reader Point-of-sale financing/payment installments Other Average number of ways used to process payments (net)
Global 60% 53% 47%
US 57% 46% 37%
UK 58% 51% 47%
43%
31%
42%
39%
42% 42%
41% 36%
54% 50%
35%
25%
3% 4
India 71% 79% 62%
Brazil 49% 62% 27%
50%
74%
37%
40% 42%
40% 41%
54% 40%
26% 50%
36%
35%
38%
62%
24%
4% 1% QuickFacts
1%
3%
0%
5%
4
4
4
4
4
4
Australia Canada 59% 68% 41% 45% 59% 57%
3. Which of the following, if any, did your company use for the first time since the COVID-19 pandemic? Response Contactless payments (digital wallets or NFC readers) Mobile payment apps Online checkout Mobile card reader Invoices Point-of-sale financing/ payment installments Cash register or point-of-sale Other We used all of these pre-pandemic Average number of new ways used to process payments (net) Used something for the first time during the COVID-19 pandemic (net)
Global
US
UK
20%
13%
21%
17%
16% 10% 10% 9%
17% 12% 10% 11%
14% 13% 12% 6%
8%
6%
6% 1% 53%
Australia Canada
India
Brazil
24%
30%
21%
9% 6% 6% 9%
11% 9% 10% 9%
14% 12% 8% 4%
30% 10% 15% 15%
10%
12%
10%
6%
3%
8% 5% 1% 0% 56% 53% QuickFacts
5% 0% 61%
8% 0% 54%
6% 60%
4% 5% 33%
4
4
4
4
4
4
4
47%
44%
47%
39%
46%
40%
67%
Page 2 of 17
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Intuit QB Cashflow III Survey QuickRead Report
April 2021
4. What percentage of payment do you generally require in advance for your services or products? Response 0% 1-25% 26-50% 51-75% 76-99% 100% Average (including 0) Average (excluding 0) 25% or more (net) 50% or more (net) 75% or more (net)
Global 18% 22% 36% 8% 5% 12% 40% 49% 66% 42% 18%
US UK 21% 18% 21% 21% 26% 26% 8% 13% 6% 6% 19% 15% QuickFacts 44% 42% 56% 52% 63% 65% 50% 43% 27% 22%
Australia Canada 32% 20% 20% 23% 24% 33% 11% 10% 4% 6% 10% 8% 33% 48% 49% 33% 15%
38% 47% 64% 39% 16%
India 2% 27% 59% 3% 6% 3%
Brazil 11% 20% 57% 3% 2% 8%
40% 41% 84% 26% 9%
39% 44% 74% 50% 10%
5. In general, how quickly do you require final payment after products or services have been provided? (Asked among those who do not require all payment in advance) Response Immediately after completion 7 days after completion 10 days after completion 30 days after completion 60 days after completion 90 days after completion Other 7 days after completion or sooner (net) 30 days after completion or sooner (net)
Global 34% 19% 20% 22% 3% 2% 1%
US UK 40% 33% 17% 17% 11% 19% 26% 26% 3% 2% 1% 3% 2% QuickFacts
Australia Canada 35% 33% 19% 20% 22% 21% 18% 20% 4% 4% 2% 1% 0% 1%
India 9% 27% 40% 21% 2% 1% -
Brazil 49% 11% 11% 20% 3% 2% 4%
52%
57%
49%
54%
53%
37%
60%
94%
94%
94%
93%
94%
97%
91%
India 33% 30% 50%
Brazil 42% 47% 28%
50%
72%
6. Does your company use any payment incentives or penalties? Response We add interest to late payments We incentivize early payments None of the above Any (net)
Global 33% 32% 47%
US UK 35% 30% 30% 30% 46% 51% QuickFacts 53% 54% 49%
Page 3 of 17
Australia Canada 24% 31% 28% 28% 58% 50% 42%
50%
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Intuit QB Cashflow III Survey QuickRead Report
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7. What percentage of the payments that you receive from clients are paid on time? Response
Global 8% 9% 18% 45% 20%
0-25% 26-50% 51-75% 76-99% 100% Average (percentage) 25% or more (net) 50% or more (net) 75% or more (net)
77% 93% 89% 69%
US UK 10% 2% 8% 6% 15% 13% 38% 59% 28% 20% QuickFacts 78% 85% 91% 99% 86% 96% 74% 82%
Australia Canada 6% 3% 5% 7% 11% 15% 51% 57% 28% 18% 83% 95% 91% 84%
82% 97% 92% 78%
India 3% 11% 43% 37% 5%
Brazil 21% 18% 14% 34% 13%
70% 97% 95% 45%
62% 79% 74% 49%
India 78% 27% 21% 32% 19% 6%
Brazil 58% 19% 30% 21% 21% 3% 14%
94%
86%
8. What methods have you used to collect outstanding payments? (Asked among those who are not always paid on time) Response Offering flexible payment options Invoice factoring Hiring a collections agency Business mediation services Filing a lawsuit Other None of the above Any (net)
Global 59% 29% 28% 26% 23% 2% 13%
US UK 52% 52% 31% 33% 28% 29% 20% 28% 21% 27% 4% 1% 16% 19% QuickFacts 87% 84% 81%
Australia Canada 56% 60% 30% 33% 30% 30% 30% 29% 29% 23% 0% 2% 11% 10% 89%
90%
9. How often has the inability to move money in a timely manner disrupted your business operations or processes? Response All the time Often Sometimes Just once or twice Never All the time / often (net) Sometimes or less often (net) Ever (net)
Global 8% 10% 26% 26% 28%
US UK 13% 7% 8% 11% 22% 22% 26% 30% 31% 30% QuickFacts 19% 21% 17% 81% 79% 83% 72% 69% 70%
Page 4 of 17
Australia Canada 5% 5% 11% 15% 21% 26% 27% 25% 35% 27% 17% 83% 65%
21% 79% 73%
India 10% 8% 30% 29% 22%
Brazil 5% 11% 40% 21% 23%
19% 81% 78%
16% 84% 77%
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Intuit QB Cashflow III Survey QuickRead Report
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10. Which of the following, if any, has ever happened at your company due to the inability to move money in a timely manner? (Asked among those who have experienced disruptions due to the inability to move money) Response Had to plan out purchases more strategically Incurred late payment fees Couldn’t pay vendors or subcontractors on time Had to forgo business opportunities Couldn’t pay employees on time Couldn’t pay rent on time Other None of these Any (net)
Global
US
UK
India
Brazil
43%
46%
38%
38%
45%
44%
45%
36%
29%
33%
39%
36%
39%
43%
29%
21%
24%
32%
35%
50%
20%
23% 25% 12% 25% 12% 20% 1% 17% 15% QuickFacts 88% 83% 85%
29% 27% 27% 0% 8%
29% 25% 23% 0% 10%
26% 32% 21% 9%
35% 12% 11% 10%
92%
90%
91%
90%
India 23% 46% 31%
Brazil 41% 31% 29%
69%
71%
27% 21% 18% 0% 12%
Australia Canada
11. At any time in the history of your company, has cash flow been an issue? Response Yes, more than once Yes, once No, never Yes (net)
Global 28% 33% 40%
US UK 35% 20% 22% 36% 43% 43% QuickFacts 60% 57% 57%
Australia Canada 17% 21% 36% 36% 47% 42% 53%
58%
12. When you have previously had cash flow issues, were those issues generally expected or a surprise? (Asked among those who have had cash flow issues) Response Generally expected Generally a surprise
Global 56% 44%
US 62% 38%
UK 58% 42%
Australia Canada 63% 55% 37% 45%
India 42% 58%
Brazil 56% 44%
India 53% 47%
Brazil 78% 22%
13. Has your business experienced cash flow issues in the last 12 months? (Asked among those who have had cash flow issues) Response Yes No
Global 63% 37%
US 61% 39%
Page 5 of 17
UK 66% 34%
Australia Canada 67% 57% 33% 43%
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Intuit QB Cashflow III Survey QuickRead Report
April 2021
14. What are currently the biggest causes of cash flow issues in your business? (Asked among those who have had cash flow issues) Response Decreasing sales or profit margins Not getting paid by customers or clients according to agreed payment terms Lack of cash reserves Seasonal changes in customer demand Outstanding receivables Debt payments The time it takes the money to process after receiving a payment High cost of capital investments High rent payments Over-investment in inventory Inaccurate cash flow forecasting Growing the business too quickly Other
Global 31%
US 27%
UK 27%
Australia Canada 25% 25%
India 25%
Brazil 53%
27%
29%
23%
28%
24%
28%
29%
26%
25%
29%
20%
27%
23%
29%
25%
19%
23%
35%
28%
26%
24%
23% 20%
20% 16%
19% 16%
21% 20%
22% 20%
21% 34%
35% 19%
17%
16%
20%
25%
17%
17%
9%
16% 16% 15% 14% 13% 3%
12% 13% 11% 10% 12% 6%
16% 21% 12% 21% 22% 4%
16% 19% 20% 21% 17% 0%
19% 18% 19% 17% 16% 4%
28% 19% 22% 15% 13% 1%
10% 9% 8% 10% 6% 2%
15. Have cash flow issues ever negatively affected any of the following aspects of your business? (Asked among those who have had cash flow issues) Response Business growth Ability to take on new projects Capital investment Payroll Employee pay raises Ability to pay taxes Employee benefits Recruitment Employee retention Other None of these Any (net)
Global 40% 31% 25% 23% 23% 22% 21% 19% 17% 0% 11%
US UK 42% 39% 28% 23% 21% 24% 21% 24% 19% 23% 16% 23% 16% 22% 13% 22% 13% 20% 0% 15% 14% QuickFacts 89% 85% 86%
Page 6 of 17
Australia Canada 39% 41% 26% 28% 25% 30% 28% 28% 22% 30% 27% 32% 25% 22% 20% 19% 23% 18% 0% 0% 9% 8% 91%
92%
India 34% 35% 29% 28% 30% 22% 29% 26% 28% 0% 13%
Brazil 42% 45% 27% 17% 20% 19% 19% 16% 7% 0% 6%
87%
94%
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Intuit QB Cashflow III Survey QuickRead Report
April 2021
16. How stressed do you feel, if at all, because of your company’s cash flow issues? (Asked among those who have had cash flow issues) Response Very stressed Somewhat stressed Not very stressed Not at all stressed Very / somewhat stressed (net) Not very / not at all stressed (net)
Global 31% 51% 15% 3%
US UK 30% 30% 45% 55% 20% 12% 5% 3% QuickFacts 82% 75% 84% 18% 25% 16%
Australia Canada 30% 21% 53% 63% 17% 13% 1% 2% 82% 18%
84% 16%
India 38% 49% 12% 1%
Brazil 36% 47% 14% 3%
88% 12%
83% 17%
India 31% 34% 39% 43%
Brazil 43% 28% 32% 20%
17. Which of the following, if any, have contributed to your stress as a business owner? Response Economic conditions Work/life balance Growing my business Competition The daily grind of running my business Managing expenses (payroll, vendor payments, etc.) Cash flow issues Meeting consumer demand Employee retention Other None of these Any (net)
Global 37% 34% 32% 26%
US 38% 37% 31% 20%
UK 36% 36% 32% 24%
24%
29%
24%
25%
26%
18%
19%
23%
20%
19%
24%
22%
26%
30%
20% 18% 18% 24% 13% 17% 3% 2% 6% 7% QuickFacts 95% 94% 93%
23% 26% 22% 0% 4%
21% 25% 19% 2% 7%
27% 30% 22% 1%
30% 18% 11% 2% 5%
96%
93%
99%
95%
23% 23% 17% 2% 5%
Page 7 of 17
Australia Canada 37% 33% 32% 34% 30% 30% 28% 24%
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Intuit QB Cashflow III Survey QuickRead Report
April 2021
18. How much is cash flow a cause of stress for you as a business owner? (Asked among those who feel stressed because of cash flow issues) Response This is the top cause of stress This is a top 3 cause of stress This is a top 10 cause of stress This is not a top 10 cause of stress At least a top 3 cause of stress (net) At least a top 10 cause of stress (net)
Global 26% 50% 20% 4%
US UK 30% 22% 42% 59% 22% 17% 6% 2% QuickFacts 76% 72% 81% 96%
94%
98%
Australia Canada 19% 13% 60% 64% 20% 22% 2% 1%
India 27% 41% 31% 1%
Brazil 36% 48% 10% 7%
78%
77%
68%
84%
98%
99%
99%
93%
19. How much active management do your cash outflows require? That is, strategically timing certain payments or expenditures to ensure you have sufficient cash on hand. Response A great deal of active management Some active management Only a little active management No active management at all A great deal / some active management (net) A little / no active management (net) Requires active management (net)
Global 30% 44% 19% 7%
US UK 30% 28% 37% 47% 24% 18% 9% 7% QuickFacts
Australia Canada 19% 23% 41% 49% 30% 20% 10% 8%
India 47% 50% 2% 0%
Brazil 36% 45% 14% 5%
74%
67%
75%
60%
73%
98%
81%
26% 93%
33% 91%
25% 93%
40% 90%
27% 92%
2% 100%
19% 95%
20. How many times, if any, have you made a poor business decision specifically because you were concerned about insufficient cash flow? Response More than once Once Never Ever (net)
Global 25% 34% 41%
US UK 30% 20% 27% 35% 44% 45% QuickFacts 59% 56% 55%
Page 8 of 17
Australia Canada 17% 18% 35% 40% 47% 42% 53%
58%
India 20% 38% 42%
Brazil 42% 34% 24%
58%
76%
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Intuit QB Cashflow III Survey QuickRead Report
April 2021
21. Where did your startup funds come from? Response Personal savings Business loans Family and/or friends Personal loans Investor or venture capital Crowdfunding Other None of the above Any (net)
Global 63% 35% 26% 24% 19% 11% 2% 2%
US UK 67% 57% 25% 35% 24% 23% 19% 23% 13% 24% 7% 9% 2% 0% 4% 3% QuickFacts 98% 96% 97%
Australia Canada 57% 55% 39% 42% 23% 22% 26% 26% 18% 21% 10% 16% 0% 0% 1% 4% 99%
96%
India 66% 60% 38% 35% 36% 23% 0% 0%
Brazil 70% 19% 27% 23% 8% 4% 8% 2%
100%
98%
India 12% 18% 32% 26% 6% 7%
Brazil 26% 11% 17% 16% 25% 4%
30% 87% 93%
38% 71% 96%
22. Have you ever contributed personal money to keep your business running? Response Yes, more than once a quarter Yes, once a quarter Yes, twice a year Yes, once a year Yes, less than once a year Never At least once a quarter (net) At least once a year (net) Ever (net)
Global 16% 13% 19% 16% 28% 9%
US UK 22% 10% 12% 13% 12% 16% 11% 15% 35% 33% 7% 13% QuickFacts 29% 34% 23% 63% 57% 54% 91% 93% 87%
Australia Canada 8% 9% 12% 14% 19% 22% 17% 15% 31% 27% 14% 13% 20% 55% 86%
23% 60% 87%
23. How many times, if any, have you struggled to pay your company’s suppliers specifically due to cash flow issues? (Asked among those who have had cash flow issues) Response More than once Once Never Ever (net)
Global 34% 46% 21%
US UK 44% 21% 28% 54% 28% 24% QuickFacts 79% 72% 76%
Page 9 of 17
Australia Canada 17% 25% 58% 49% 25% 27% 75%
73%
India 30% 65% 5%
Brazil 51% 36% 13%
95%
87%
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Intuit QB Cashflow III Survey QuickRead Report
April 2021
24. To what extent, if at all, has this negatively impacted your relationship with the supplier? (Asked among those who have had cash flow issues) Response It had a major negative impact It had a somewhat negative impact My relationship was not negatively impacted
Global 17% 48%
US 23% 36%
UK 14% 44%
Australia Canada 17% 15% 56% 51%
35%
41%
42%
26%
58%
74%
India 20% 46%
Brazil 10% 62%
35%
35%
29%
65%
65%
71%
QuickFacts Relationship was negatively impacted (net)
65%
59%
25. How many times, if any, has your business been charged a fee for late payment specifically due to cash flow issues? (Asked among those who have had cash flow issues) Response More than once Once Never Ever (net)
Global 29% 43% 28%
US UK 39% 23% 32% 51% 30% 26% QuickFacts 72% 70% 74%
Australia Canada 20% 24% 55% 47% 25% 29% 75%
71%
India 22% 57% 21%
Brazil 35% 29% 36%
79%
64%
26. Have you ever thought you had more money than you did because you forgot about a business expense you’d paid and the money was still in your bank account? Response Yes, once a month Yes, once every two months Yes, once a quarter Yes, twice a year Yes, once a year Yes, less than once a year No, never At least once a quarter (net) At least once a year (net) Ever (net)
Global 7% 5% 11% 9% 12% 15% 40%
US UK 10% 2% 6% 8% 8% 16% 6% 10% 6% 8% 15% 18% 49% 39% QuickFacts 23% 24% 26% 45% 37% 44% 60% 51% 61%
Page 10 of 17
Australia Canada 4% 3% 4% 7% 15% 13% 5% 10% 11% 14% 17% 16% 45% 37% 22% 38% 55%
23% 47% 63%
India 7% 3% 11% 16% 32% 4% 26%
Brazil 11% 3% 9% 12% 9% 20% 38%
22% 70% 74%
22% 42% 62%
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Intuit QB Cashflow III Survey QuickRead Report
April 2021
27. In your experiences at your company, which business costs have you found to be the hardest to plan for? Response Equipment & supplies costs Material costs Labor costs Administrative costs Shipping costs Research & development costs Credit card fees None of these Any (net)
Global 36% 35% 31% 30% 21% 20% 19% 13%
US UK 37% 26% 28% 26% 22% 27% 18% 34% 20% 23% 15% 19% 14% 19% 19% 19% QuickFacts 87% 81% 81%
Australia Canada 34% 37% 36% 33% 31% 32% 35% 34% 24% 25% 24% 21% 23% 19% 14% 12% 86%
88%
India 41% 51% 49% 34% 19% 28% 18% 3%
Brazil 38% 42% 37% 38% 17% 17% 27% 5%
97%
95%
India 43% 53% 4%
Brazil 47% 49% 4%
96%
96%
28. Do you know how much money is coming into your business on a monthly basis? Response Yes, exactly Yes, generally No Yes (net)
Global 37% 54% 9%
US UK 36% 32% 54% 56% 10% 11% QuickFacts 91% 90% 89%
Australia Canada 38% 26% 46% 65% 16% 9% 84%
91%
29. Do you know how much money your company spends on business expenses on a monthly basis? Response Yes, exactly Yes, generally No Yes (net)
Global 41% 53% 6%
US UK 39% 36% 57% 56% 5% 8% QuickFacts 94% 95% 92%
Page 11 of 17
Australia Canada 45% 32% 47% 61% 8% 7% 92%
93%
India 51% 46% 2%
Brazil 49% 45% 6%
98%
94%
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Intuit QB Cashflow III Survey QuickRead Report
April 2021
30. How confident are you, if at all, that you know how much money your company currently has in outstanding receivables? Response Completely confident Very confident Somewhat confident Somewhat not confident Not very confident Not at all confident
Global 33% 40% 19% 5% 2% 1%
Completely / very confident (net) Confident (net) Not confident (net)
US UK 36% 25% 39% 46% 22% 17% 2% 8% 1% 2% 1% 1% QuickFacts 73% 74% 71% 92% 96% 89% 8% 4% 11%
Australia Canada 30% 26% 39% 38% 17% 24% 9% 9% 3% 2% 1% 1% 70% 86% 14%
64% 88% 12%
India 49% 40% 5% 1% 6% -
Brazil 26% 39% 27% 6% 1% 1%
89% 94% 6%
64% 92% 8%
31. Approximately how much money, if any, does your company currently have in outstanding receivables? (Asked among those confident they know how much their company has in outstanding receivables) Response $100 or less $101 - $5,000 $5,001 - $20,000 More than $20,000 QuickFacts Average (dollars) Response £100 or less £101 - $5,000 £5,001 - $20,000 More than £20,000 QuickFacts Average (pounds) Response A$100 or less A$101 - A$5,000 A$5,001 - A$20,000 More than A$20,000 QuickFacts Average (Australian dollars)
Page 12 of 17
US 27% 24% 14% 35% 90,382 UK 21% 15% 30% 35% 43,407 Australia 29% 19% 23% 29% 57,525
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Intuit QB Cashflow III Survey QuickRead Report
Response C$100 or less C$101 - C$5,000 C$5,001 - C$20,000 More than C$20,000 QuickFacts Average (Canadian dollars)
Canada 20% 13% 25% 42%
Response ₹100 or less ₹101 - ₹5,000 ₹5,001 - ₹20,000 More than ₹20,000 QuickFacts Average (Rupees)
India 6% 1% 3% 91%
April 2021
64,300
394,388
Response 100 BRL or less 101 BRL-5,000 BRL 5,001 BRL-20,000 BRL More than 20,000 BRL QuickFacts Average (Brazilian real)
Brazil 14% 22% 15% 49% 120,240
32. Does your business currently have a business bank account? Response Yes, more than one Yes, one No Yes (net)
Global 35% 54% 12%
US UK 33% 35% 57% 55% 11% 10% QuickFacts 88% 89% 90%
Australia Canada 30% 33% 57% 55% 14% 12% 86%
88%
India 55% 44% 1%
Brazil 24% 52% 24%
99%
76%
India
Brazil
33. Approximately how many tools, if any, do you use to manage your business cash flow? Response I don’t use any cash flow management tools 1 to 3 4 to 6 More than 6 Uses tools to manage cash flow (net)
Global
US
UK
27%
34%
32%
22%
24%
12%
30%
57% 60% 6% 7% 3% 1% QuickFacts
65% 11% 1%
69% 7% 0%
76% 10% 2%
66% 4% 0%
78%
76%
88%
70%
64% 7% 1% 73%
66%
Page 13 of 17
68%
Australia Canada
Wakefield Research
Intuit QB Cashflow III Survey QuickRead Report
April 2021
34. Which one of the following tools, if any, does your business use most often to manage cash flow? (Asked among those who use tools to manage cash flow) Response QuickBooks Microsoft Office Tools that my bank offers Google Docs Xero SAP Concur Square FreshBooks CashAnalytics Float Cushion Expensify Wave PlanGuru Thrive BlueVine Brex Other
Global 24% 18% 8% 8% 6% 6% 5% 4% 3% 3% 2% 2% 2% 2% 2% 1% 1% 3%
US 44% 13% 6% 9% 2% 2% 8% 2% 3% 1% 1% 1% 1% 1% 1% 1% 0% 3%
UK 26% 19% 5% 7% 12% 4% 3% 5% 1% 2% 3% 1% 2% 2% 2% 1% 2% 3%
Australia Canada 11% 30% 18% 9% 6% 4% 7% 5% 12% 8% 5% 5% 3% 7% 4% 7% 6% 4% 4% 4% 4% 2% 4% 3% 3% 3% 3% 2% 4% 1% 3% 1% 2% 1% 2% 5%
India 14% 14% 8% 7% 4% 15% 9% 7% 1% 5% 4% 4% 1% 3% 1% 1% 1% 1%
Brazil 4% 42% 24% 12% 1% 3% 0% 4% 1% 1% 1% 2% 0% 1% 0% 0% 4%
35. How much does [RESPONSE FROM Q34] help with managing your business’s cash flow? (Asked among those who use tools to manage cash flow) Response Helps completely Helps a great deal Helps somewhat Helps a little Does not help at all Helps completely / a great deal (net) Helps (net)
Global 43% 38% 16% 3% 0%
US UK Australia Canada 39% 39% 35% 38% 41% 41% 41% 37% 16% 16% 19% 22% 4% 4% 5% 3% 0% 0% 0% 0% QuickFacts 81% 80% 80% 76% 75% 100% 100% 100% 100% 100%
Page 14 of 17
India 71% 24% 4% 0% 0%
Brazil 31% 49% 19% 1% 0%
95% 100%
80% 100%
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Intuit QB Cashflow III Survey QuickRead Report
April 2021
36. What are the top reasons why [RESPONSE FROM Q34] is not completely helpful with managing your business’s cash flow? (Asked among those whose cash flow management tool is not completely helpful) Response It doesn’t track everything I’d like it to It doesn’t automate all the functions I’d like it to It lacks integration with other tools I use to manage my business It does not offer forecasting It does not offer effective tax management features It does not provide comprehensive visibility It is confusing to use/not user-friendly It doesn’t offer an effective mobile experience Other
Global
US
UK
Australia Canada
India
Brazil
30%
32%
31%
27%
32%
30%
28%
29%
23%
34%
29%
30%
30%
35%
27%
25%
25%
22%
22%
22%
43%
22%
19%
26%
27%
22%
28%
13%
21%
19%
22%
26%
21%
26%
14%
16%
11%
18%
22%
15%
23%
13%
16%
14%
17%
22%
21%
14%
7%
15%
13%
15%
19%
21%
15%
10%
4%
5%
6%
4%
2%
0%
1%
India 17% 22%
Brazil 10% 24%
61%
65%
37. Which of the following do you most prefer for your tools that manage cash flow? (Asked among those who use tools to manage cash flow) Response Mobile optimization only Desktop optimization only A combination of mobile and desktop optimization
Global 11% 26%
US 14% 30%
UK 5% 23%
63%
56%
72%
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Australia Canada 6% 9% 19% 35% 74%
56%
Wakefield Research
Intuit QB Cashflow III Survey QuickRead Report
April 2021
38. If your company uses tools to forecast your business cash flow, approximately how far ahead do you look? Response Less than a month One to three months Four to six months Seven to twelve months More than a year My company doesn’t use tools to forecast business cash flow 6 months or less in advance (net) 7 months or further in advance (net) Uses tools to forecast (net)
Global 6% 21% 26% 18% 5%
US 10% 24% 19% 9% 6%
UK 3% 18% 31% 19% 4%
Australia Canada 1% 3% 17% 22% 38% 26% 18% 23% 5% 2%
24%
33%
26%
19%
QuickFacts 53% 53% 51% 23% 15% 23% 76% 67% 74%
57% 24% 81%
India 5% 9% 34% 39% 6%
Brazil 11% 32% 16% 6% 6%
23%
7%
28%
51% 25% 77%
48% 46% 93%
60% 12% 72%
India 1% 5% 39% 44% 5% 3% 5%
Brazil 17% 18% 31% 16% 9% 3% 5%
5% 13%
35% 17%
39. How much time do you spend each week managing the money in your business? Response 1 hour 2 hours 3 to 5 hours 6 to 9 hours 10 to 15 hours 16 to 19 hours 20+ hours 1-2 hours (net) 10+ hours (net)
Global 12% 15% 33% 26% 9% 2% 3%
US UK 17% 10% 21% 14% 33% 25% 15% 33% 9% 12% 3% 4% 3% 2% QuickFacts 27% 38% 25% 14% 14% 17%
Australia Canada 11% 14% 13% 14% 37% 32% 30% 27% 6% 12% 1% 1% 2% 1% 24% 9%
28% 14%
40. If you had to guess, do you expect your company’s revenue to increase, decrease or stay the same in the next 12 months? Response Increase significantly Increase somewhat Stay the same Decrease somewhat Decrease significantly Increase (net) Decrease (net)
Global 19% 45% 28% 7% 1%
US UK 20% 15% 45% 48% 27% 30% 6% 6% 2% 1% QuickFacts 64% 66% 63% 8% 7% 7%
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Australia Canada 12% 10% 38% 46% 37% 36% 11% 6% 1% 1% 50% 12%
57% 7%
India 37% 53% 9% 1% 0%
Brazil 17% 41% 29% 11% 2%
90% 1%
57% 13%
Wakefield Research
Intuit QB Cashflow III Survey QuickRead Report
April 2021
Methodological Notes: The Intuit QB Cashflow III Survey was conducted by Wakefield Research (www.wakefieldresearch.com) among 3,500 Small Business Owners at Companies of 0-100 Employees. Quota set for a total of 1,000 respondents in US, 500 in each of 5 remaining markets: UK, Australia, Canada, India Brazil. When reporting tracking data, the data was weighted to ensure samples could be compared to data collected in 2019. Results of any sample are subject to sampling variation. The magnitude of the variation is measurable and is affected by the number of interviews and the level of the percentages expressing the results. For the interviews conducted in this particular study, the chances are 95 in 100 that a survey result does not vary, plus or minus, by more than 3.1 percentage points in the US and 4.4 percentage points in the UK, Australia, Canada, India and Brazil compared to the true population value for each of these countries.
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