Letter From the Editor

By Heather Rigby

By the time you read this, I will have been the managing editor of Analyst for six months. It has been a challenging but rewarding time! There has been a lot to learn about the water treatment industry and the people within it. I did not expect to put that knowledge to use socially any time soon, but back in March, I found myself seated near a fellow who was talking about his work as a municipal wastewater specialist. A lull in conversation provided me an opening to excitedly introduce myself and ask if he was familiar with AWT and encourage him to familiarize himself. Sadly, not everything is as easy as barstool evangelism.

The past year has been a challenging one for a variety of reasons. Our AWT members, especially the business owners, may be feeling pinched from all sides— rising prices and interest rates, continued supply chain issues causing delays or shortages of needed goods, a fluctuating workforce with heightened tensions between generations of workers and rapidly evolving expectations of colleagues and managers, and a growing public focus on issues surrounding water contamination and illness. A business owner’s attention needs to be on a dozen things at once to be successful, and that can be a frustrating and lonely situation to be in.

Thankfully, the committed members of the Business Resources Committee support our business owners through the hard times and the easy times. There are tons of opportunities to network and learn from one another—like at the Business Owner’s Meeting—and resources to help fill in the gaps when it comes to personnel, crisis management, succession planning, and so much more. From webinars to this supplement currently in your hands, here at AWT, we are always looking for ways to give you the tools you need.

In these pages, you will find articles covering topics like the cost of capital and how employee satisfaction is a key to customer satisfaction. We are proud to include articles from within the water treatment industry in this year’s Business Supplement. I want to thank Tom Hutchison, Chris Yee, and Dave Christophersen for lending their expertise to this edition.

And thank you for your readership! Analyst is for you. I am glad to be a part of it.

Sincerely,

Heather Rigby

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