PAPER at its best

... made of FSC®-certified paper!

Is there an alternative to foil?

Yes, our innovative FSC®-certified paper bags

– environmentally friendly made of 100% recyclable virgin fibre pulp and 100% trendy.

Avoid with each paper bag a piece of plastic!

Printing processes:

We work with 5 printing processes:

• Flex print and digital print (for flexible packaging materials)

• Pad print and digital print (cans)

• Digital print (Advent Calendar)

• Offset print (Advent Calendar)

It shall be our decision exclusively whether and which product will be manufactured using the printing process.

For technical reasons, register differences cannot be avoided in the printing processes listed. With Flex print, register differences of up to 5/10 mm in the motif can arise. Please request the data sheets that correspond to our various products.

Over delivery and under delivery:

For technical reasons, over deliveries and under deliveries of up to 10 % of the total amount cannot always be avoided.

Colours:

We work with translucent colours among others. Translucent colours do not always cover a surface completely and often do not result in the desired colour unless a white base is applied beforehand.

Please list your colour requests in detail. We work with HKS or Pantone colours. We do not work with RAL colours. Colours very similar to RAL colours can be achieved (using Pantone or HKS). Colour templates in the form of letterhead, business cards, brochures, etc. only serve as a rough guide. The printing result can vary due to differences in the material. We will make efforts to achieve the desired colour tone. However, we cannot take responsibility for the result without a precise HKS or Pantone colour specification. Variance in nuances with the HKS or Pantone colours is no reason for return.

As mentioned above, we print with glazing inks in parts on transparent foils.

Please note that the print reproduction on paper packaging varies widely to the print reproduction on foils, due to the character of the uncoated paper.

Pantone colours are printed on paper packaging according Pantone Solid Uncoated.

Each motif and each product can and must be treated individually. It is not possible to account for every eventuality beforehand in writing. You will find basic information here and in our data sheets. However, we cannot assume unconditional responsibility for this information. An individual and specific telephone consultation, tailored to your product and motif is available through our specialists. For this purpose, we ask that you send us your desired print motif. Without a sample of the print motif, we cannot provide a consultation.

Please do not send us any films or manuscripts. We work exklusively with own films or manuscripts.

When sending digital information, we require a copy of the motif in the form of a colour sample. The colours should be colour-consistent if possible. It is not possible to print without a motif sample on paper and colour-consistent proofs.

Perishable foodstuffs:

We would like to point out that foodstuffs cannot be returned or exchanged. Inspect the goods immediately upon receiving them and notify us of complaints within 24 hours.

Returns sent later than this cannot be accepted. Once foodstuffs leave our premises, we no longer have control over them. Therefore, we can neither accept responsibility for quality nor for suitable treatment of the food in this regard.

Damages:

Delivery damages must be noted on the consignment form and acknowledged by the forwarding agent. Damages to pallets, which are not noted on the consignment form, cannot be claimed as delivery damages. Upon delivery, be sure to check for a clean and orderly application of shipping straps and foil packaging. Irregularities must be noted and photographed immediately.

Delivery dates:

Apply to date of shipment within and/or on a delivery week and/or day, respectively and never to the actual date of delivery.

Delivery dates can neither be confirmed nor are they to be considered binding. We work with forwarding agents of our choosing. However, upon transfer of goods we cannot be made accountable. You may designate your own forwarding agent or courier, if desired.

Fixed delivery dates will not be confirmed and no responsibility will be assumed for fixed delivery dates that are not met by the forwarding company.

Delivery dates shall apply after an approval for printing is received, not upon receipt of the first proof. Without an approval, printing will not begin. Without an approval, no delivery date can be confirmed. A correction in a proof print that we create for you is not considered an approval for printing. Your correction will be re-worked and you will receive a new proof for inspection and approval.

Corrections:

Please read the text in our proof prints carefully. If you have problems understanding any part of a proof, call us. We will be happy to assist you. We do not assume responsibility for approved prints or for errors of any sort that you may have overlooked. An approval from you is considered an unlimited and irrevocable part of a work order.

All preparatory work performed by us up to the approval will be invoiced, even in the event that the work order is cancelled.

For unaltered reprints, you will also receive proof prints with a request for inspection and approval. Colour deviations within an unaltered reprint are technical in nature and cannot be avoided. Colour deviations in nuances shall not be accepted as grounds for returns.

It is also possible to receive design recommendations from us. You can receive pricing information upon request once you have stated the amount and type of work to be done.

Original press proofs are available, yet they will be billed individually depending on the motif. Please keep in mind that a proof run delays the delivery by 5 working days. An additional proof run delays the delivery by another 5 working days, and so on.

Returns must be documented. At least 10 % of a total amount must be returned as an originally packaged unit as evidence. A return involving printing must also affect at least 10 % of the total amount and be documented.

Returns regarding taste and appearance of foodstuffs can only be accepted when the products were stored and treated in manner suitable for foodstuffs. You can request information regarding expiration dates and other important details at any time. For example, never store chocolate products above room temperature. Fruit gum products are sensitive to heat and moisture.

Some of our products are packaged according to weight and some according to amount. Deviations in the amount per covering box vary according to machine and product. The total end amount is checked and documented. If deviations occur per packaging unit, please check the total end amount.

Our team is available to answer all of your questions. Our staff can competently answer any questions you might have regarding our products, prints, digital storage media, and pricing.

However, we do ask that you remain patient should short waiting periods arise. It is important to us to take the time to serve all of our customers and to fulfil requests to your complete satisfaction.

For the security of both parties and to avoid communications problems, please ask for written confirmation of pricing, delivery times, and technical guidelines, etc.

We offer datasheets in our catalogue which list further information for each product. Questions regarding these datasheets may also arise. Please contact us to receive more information. The datasheets have been created for each product and consist of a single, loose page. Please request the datasheet for the product you desire.

We wish you the best of success with your sweet advertising.

Our general terms and conditions of business apply to this information and are attached or can be requested.

Please consider the following points:

Template:

We will initially supply you with a data information sheet and a template (eps- or pdf-file) of the requested item. We ask you to prepare your motif according to this file.

Mandatory text:

Manufacturer/distributor, best before date and ingredients are mandatory texts, which are shown as a blue frame on the template.If you want to print this area as well, please make sure that this information still needs to be legible. Manufacturer/distributor and ingredients are printed in a logo or motif color.The list of ingredients according to the content is added by us to your motif with our font. For tins: The list of ingredients is indicated on the bottom of the tin. The best before date and the batch no. is generally printed on the back of the bag during production. The best before date, batch no. and manufacturer/distributor are generally printed on the side of the tin during production.We reserve the rights for product-specific adaptations.

Images:

Please send your images as original files with minimum 300 dpi. Bitmaps in 1200 dpi – a vectorised file is highly recommended for this. Embedded images can’t be edited by us, so please send us the original file as well. The alteration of data, which does not correspond to the points mentioned above, causes additional costs.

Font:

The smallest yet legible font size for a positive print is 6 pt. and for a negative print 8 pt. All fonts must be converted to paths (vectorised).

Positioning:

Please keep in mind, that you should not position relevant parts of your motif too close to the format edge. Otherwise we cannot guarantee an ideal positioning of your advertising.

Control mark:

The control mark is mandatory if it is shown on the template. It can be visible on the backside of the product.

Embossment:

Lines must be at least 0.55 mm thick. The distance between two lines must be at least 0.55 mm. The motif cannot contain small or fine fonts/text. The minimum line thickness is also valid for fonts/text. The motif cannot have a raster. Customised chocolate bars:The motif should not have small, fine fonts or filigree graphic elements and it should not be with a raster.The proportion between height and distance of the elevated area is 1:0,7.(Example: The distance between two elevated areas is 1,4 mm, then the height of the elevated areas is 2 mm)

Digital print files:

Please send us your digital data with color specifications according to Pantone or HKS, or for prints according Euroscala (CMYK) with a binding print/proof. We will check and prepare your data for the suitable print procedure.

Printing: bags, blister pack, foil: Flexo printing or digital printing paper bags and flowpacks: digital printing tins: Pad printing or digital printing outer package: Offset printing

Program-versions:

Adobe Illustrator CC

Adobe InDesign CC

Adobe Photoshop CC

Data delivery by:

E-Mail: directly to your personal advisor

Data medium: DVD, CD