AzBusiness March/April 2021

Page 64

HEALTHCARE

VIRTUAL IS NOW A REALITY In the wake of COVID, the future of telehealth is brighter than ever with AI, convenience and cost savings By ALYSSA TUFTS

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ccessibility, cost savings and technological capabilities propelled telehealth into the spotlight due to COVID-19 and ushered in a new landscape for healthcare. Today, virtual health is no longer an add-on, but a key service. Although virtual care — or telehealth — has been offered for some time, the adoption and use of telehealth during the COVID-19 pandemic was incredibly high. A 2020 consumer survey found the pandemic doubled the number of people who have used telehealth, from 39.4 percent pre-COVID-19 to 79.5 percent post-quarantine. It’s undeniable that trends in healthcare have permanently shifted towards telehealth becoming a key aspect of care. James Roxburgh, CEO of Banner Telehealth, says Banner’s offerings cover the continuum of care — ambulatory, clinic and acute settings — which have been instrumental in its delivery of care during COVID-19.

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