m a r g o Pr y r o t c e r i D g
n i n i a r t d e s a b s t l u s e Driving r I O R r u o y e s a e r c n i to
nboo w w w.g re e
k s .c o .i n
1 PERSONAL EFFECTIVENESS
2 SALES
5 CORPORATE READINESS
PROGRAM Y R O T C E R I D 4 TEAM BUILDING
3 HR & TRAINING
GreenBooks’ Chapters to Performance
GreenBooks’ Delivery Channels
Some of the proven learning models are the following: • Personal Effectiveness Chapter
• Off the shelf programs (public or in-company)
• Sales Chapter
• Tailored or custom solutions
• Corporate Readiness Chapter
• Coaching
• Team Building Chapter
• E-Learning
• HR & Training Chapter
• Blended • Small bites
Bridging Performance Gaps
tel: 44- 4356 0077
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Index GreenBooks’ proven training models & programs are not only ready-to-deploy, but also can be customized to suit your unique business needs.
PERSONAL EFFECTIVENESS CHAPTER Professional Written Communication ..... 06 Email Excellence ....................................... 07 Fundamentals of Communication ........... 08 Power Presentation .................................. 09 Masterful Presentation ............................ 10 Beat That Conflict .................................... 11 Feedback That Works .............................. 12 Conducting Productive Meetings ........... 13 Interviewing Skills .................................... 14 Winning Negotiations ............................. 15
SALES CHAPTER Sales Skills That Delivers Result .............. 17 Consultative Selling Techniques .............. 18 Impactful Sales Presentation ................... 19 Successful Sales Negotiation ................... 20
HR & TRAINING CHAPTER Instructional Design ................................. 22 Train the Trainer ....................................... 23 Measure ROI in Training .......................... 24
BETTER TEAMS CHAPTER Outbound Team Building and Experiential Learning ................................................... 26
CORPORATE READINESS CHAPTER Campus to Corporate ............................ 28 Language Enhancement Program ........... 29
Personal Effectiveness Chapter Program Director y 2013
Professional Written Communication You represent the face of your organization, and any written document that goes out has to establish credibility and professionalism. This course helps you to plan your writing, perfect your grammar, and assess your style and tone to write professionally. You will take a pre assessment to gauge your current proficiency in writing, and after the course a post assessment will be taken to track the improvement in the skills. These assessments will be hosted on our GreenBooks Learning Management System (LMS), "http://www.igreenbooks.com". You will receive the scores and a detailed feedback on your assessment and the best part is you can do it right from your workplace!
Grammar is fun • Review the rules of grammar for more clarity • Familiarising ourselves with grammatical elements– and putting them into practice • Words in different contexts – can we rely on spell check? • Knowing what the most common mistakes are – and avoiding them! Learn to Punctuate – It’s as easy as a pie! • How to punctuate correctly to make sense of our writing • Avoiding the pitfalls of incorrect punctuation Writing Structured Emails
IS IT RIGHT FOR ME? Appropriate for professionals at any level whose role requires them to write a lot of email and prepare reports.
DURATION The duration can range between one to three days depending on the intensity of the intervention.
• • • • • • • •
Using structures that add clarity and readability to your email Mind Map Cutting out unnecessary words and phrases Writing with the reader in mind Active Passive Structures Sentence Structure – Simple and Compound Setting the tone – Professional, friendly and formal The end result – is it clear, accurate, professional?
Approach towards Report Writing
WHAT WILL I LEARN? By the end of this course you will be able to: • • • •
WHAT WILL IT COVER?
Eliminate grammatical errors in writing Write well-structured emails Provide information with clarity and succinctness Write in a style that is appropriate to the audience
• Planning the structure • Sequencing the report Adopting a professional style • Use expressions that connect you with the reader • Adopt a style that fits in with the objective of the report What are the components of a report? • The beginning, middle and end Creating visual appeal • The design of your document is important • Create visuals to enhance the appeal of your document Learning Management System • • • • •
tel: 44- 4356 0077
Practice exercises in writing and grammar Passages for editing Feedback on participants’ emails Pre and post training assessment Review and Personal Development Plan
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Email Excellence This course will help you write emails that are professional in tone and style and also get the required results from the reader.
IS IT RIGHT FOR ME? For professionals of any level whose role demands them to write exceptionally good emails.
WHAT WILL IT COVER? Writing Skills • • • •
Structuring mails for readability Active & Passive Structures Sentence Structure – Simple and Compound Setting the tone and style
Grammar Skills
DURATION The duration can range between one to three days depending on the intensity of the intervention.
By the end of this course you will be able to: Eliminate grammatical errors in writing Write well-structured emails Provide information with clarity and succinctness Write in a style that is appropriate to the audience
tel: 44- 4356 0077
Subject Verb Dissonance Articles and Prepositions Eliminating slip-ups in Tenses Using Reported Speech Punctuating Correctly
Learning Management System
WHAT WILL I LEARN? • • • •
• • • • •
• • • • •
Practice exercises in writing and grammar Passages for editing Feedback on participants’ emails Pre and post training assessment Review and Personal Development Plan
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Fundamentals of Communication In order to deliver results, communication skills are critical to any organization’s success. All individuals must be able to communicate effectively in meetings and in one-on-one conversations up, down, and across the organization. This course provides tactical skills and useful frameworks for communicating with a focus on moving the business forward, actively seeking input from colleagues with diverse perspectives, effectively working with others, and maintaining long-term productive business relationships.
IS IT RIGHT FOR ME? Appropriate for professionals of junior to mid category.
DURATION
WHAT IT COVER? The Driving Principles of communication Exercise: • The Art of Communication • Wisdom and Challenges Fundamental Communication Skills • • • • • •
Connecting Encouraging Listening Questioning Confirming Providing
Listening
One Day
• Four levels of listening • Cultural Differences in listening • Listening Tips and Tactics
WHAT WILL I LEARN? By the end of this course you will be able to: • Identify and apply fundamental communication skills and processes • Handle communication pushback • Conduct more effective business interactions that focus on both delivering the content and preserving/enhancing the relationship • Flex communication approaches to accommodate different learning styles and cultural differences • Select the best communication technology for the situation • Create approaches for managing communication challenges
Questioning • Close ended and open ended questions • High-Gain Questions Process for Handling Pushback • • • • •
Encouraging Questioning Confirming Providing Checking
Communication across styles • Types of learning styles • Communicating with people of different styles Communication Tools/Technology • Selecting the best communication tools • Matching medium to purpose • Tips for using communication tools Handling Communication Challenges
tel: 44- 4356 0077
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Power Presentation Effective presentations are vital in today’s workplace; superior presentations provide value-added information and insight, and engage the audience in ways that lead to desired results. Presenting with Impact brings a best-practice approach to all stages of the presentation process. It helps individuals and teams prepare and deliver successful presentations that engage the audience and yield positive business results
IS IT RIGHT FOR ME?
WHAT WILL IT COVER? Presentation Age • Why presentations fail? • Six aptitudes Getting Ready • Starting analog • Identifying audience needs • Crafting your story Presentation cycle
Suitable for individuals at all levels who are required to speak in front of others and deliver impactful presentation
DURATION
• • • • •
Plan Prepare Practice Perform Process
Two Days Power Delivery
WHAT WILL I LEARN? By the end of this course you will be able to: • Use a structured approach for presentation, preparation and delivery • Conduct question and answer sessions with confidence • Handle challenging presentation situations • Use techniques for conducting effective presentations as part of a team • Apply best practices at all stages of the presentation process
• • • • •
3 driving principles of power presentation Humor – Planned Vs. Unplanned Opening Presentations Advancing the presentation Conluding with action points
Body Language while Presenting • • • •
Posture Gestures Speech control Eye contact
Presentation Tools • • • •
Criteria for selecting visual aids Guidelines for selecting face-to-face presentation tools Guidelines for selecting virtual presentation tools Tips for preparing and performing with presentation tools
Handling Challenging Situations • • • • • • •
tel: 44- 4356 0077
Types of challenges Handling objections Group management issues Group management techniques Structuring questions and answers sessions Getting audience involvementfor editing Tips for dealing with anxiety
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Masterful Presentation This workshop assumes you can already prepare and deliver presentations. The facilitator will encourage you to polish your skills by working on creating a memorable event for your audience.
IS IT RIGHT FOR ME?
WHAT WILL IT COVER? Process of Creating Presentation • • • •
Brainstorm Grouping Storyboard Develop
Suitable for individuals who deliver high profile presentation. Design • Principles of presentation design • Creating messages that stick • Using Visuals
DURATION Two Days
Masterful Presentations – Focus Areas
WHAT WILL I LEARN? By the end of this course you will be able to: • Demonstrate the skills, behaviors, and judgment of high-performing presenters • Develop the ability to present with confidence in multiple situations and with multi media • Diagnose common group process and presentation dynamics, then identify and apply appropriate interventions
• • • •
Head—“Thinking Process” Heart—“Emotional Connection” Hands—“Technical Skills” Feet—“Thinking on your Feet”
Head—“Thinking Process” • • • •
Know Your Audience Clarify Your Purpose Organize Your Presentation Practice Makes Perfect
Heart—“Emotional Connection” • Connect to the Audience • Inspire through Anecdotes/Stories • Be empathetic Hands—“Technical Skills” • • • •
Maintain Strong Presence Ask Distinctive Questions Lead Discussions Master Your Media
Feet—“Thinking on your Feet” • • • •
tel: 44- 4356 0077
Observe Listen Reframe Manage Challenging Situations
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Beat That Conflict This one day program provides you with insights on how to manage conflicts at the workplace.
WHAT WILL IT COVER? Levels of Human Behavior
During this one day program, you will learn how to improve and maximize your performance as you examine how you can deal with and manage conflicts.
• Visible behaviour • Conscious thought • V.A.B.E (values, assumptions, beliefs, and expectations) Managing Workplace Pressure
IS IT RIGHT FOR ME? For managers who need to manage conflicting situations within teams.
DURATION
• • • •
Being proactive Managing conflicting needs from more than one person Managing your negative thoughts in a crisis Where, when and how to use mediation and how to make it work
Instrument used:
One Day
• Thomas Kilmann Conflict Mode Instrument
WHAT WILL I LEARN? By the end of this course you will be able to: • Identify your most preferred conflict resolution style and how to apply it in different scenarios • Draw a course of action to help you adapt to the changes in the workplace • Determine how and when conflicts can be solved by mediation
tel: 44- 4356 0077
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Feedback That Works In this program, you will learn the practical steps to giving feedback and feedforward to achieve more from your teams and keep them motivated.
IS IT RIGHT FOR ME? This is for all managers, team leads and those who have to manage people.
DURATION One Day
WHAT WILL IT COVER? Building Blocks of Effective Feedback • • • •
What is effective feedback? When to deliver feedback The benefits of feedback Defining feedback – the difference between praise and feedback • Constructive feedback to develop individuals • Instant feedback vs formal feedback • Feedback vs Feedforward Preparing for the meeting • Preparing for the feedback meeting • Setting SMART objectives to ensure action
WHAT WILL I LEARN? By the end of this course you will be able to: • Define feedback and when it should be used • Deliver appropriate feedback to your team members • Practice feedforward to help you build on your team members’ strengths • Create a conducive environment for feedback
Feedback process • Remaining assertive • Listening to the receiver’s feedback • Remaining calm and not becoming emotional or aggressive during feedback • Planning and giving feedforward Thomas Kilmann Conflict Mode Instrument. • Preparing an Action Plan for use in the workplace
tel: 44- 4356 0077
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Conducting Productive Meetings Use a variety of techniques to organise and conduct effective and interactive meetings (by phone or face-to-face) to gain time and increase productivity.
IS IT RIGHT FOR ME? Suitable for all individuals who are required to run, conduct and lead any kind of meeting and who wish to achieve success.
DURATION
WHAT WILL IT COVER? Preparing for a meeting • • • •
Setting the objective of the meeting Preparing the agenda Structuring the various phases of the meeting Identifying clearly the role and responsibilities of the chairperson • Adopting the appropriate tone and structure Leading the Meeting • Assigning meeting roles • Establishing the relevance and pertinence, time and duration • Techniques to lead and involve the team in the meeting
One Day
WHAT WILL I LEARN? By the end of this course you will be able to: • Structure and conduct meetings to achieve objectives • Create an environment that is conducive for participants to contribute • Assign roles and keep to schedules • Deal with difficult situations or members.
Communicating Effectively • • • •
Questioning and listening techniques Identifying the key message and the needs of the audience Handling misunderstandings Maintaining assertiveness
Concluding the Meeting • Following effective reviews • Mastering summarising techniques
tel: 44- 4356 0077
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Interviewing Skills This module is focused on the practical application of the skills required for successful recruitment and selection. Our consultant will work with you to ensure you gain the insights, knowledge and confidence to needed for successful recruitment and selection in your organization.
IS IT RIGHT FOR ME?
WHAT WILL IT COVER? Attracting the Right Person • Defining the recruitment and selection process • Methods of recruitment • Identifying role and responsibilities Preparing for Interviews
Suitable for managers at any level whose role also includes interviewing prospective candidates.
DURATION One Day
WHAT WILL I LEARN? By the end of this course you will be able to: • Identify your various recruitment options • Plan and prepare for a selection interview • Be able to project a professional image during the interview that puts the candidate at ease • Specify the requirements of the job vacancy to be filled, and maintain a focus on the interview's primary objectives • Identify how to select the most suitable candidate for the job vacancy by using effective questioning and measurement against the criteria • To make effective decisions about each candidate based on the information gained during the interview
• Using job descriptions and person specifications • Interview objectives and structuring an interview plan for each candidate • Preparing the interview room • Selecting an appropriate interview time and venue • Style of interview - one-to-one, board, panel, who should attend etc. Conducting the Interview • Creating an open environment so that the candidate is encouraged to open up and relax • Overcoming barriers to communication using positive body language • Keeping the interview on track and using effective Listening and Questioning skills • How to take notes - recording information for future use After the Interview • Reviewing candidate qualities, attributes and skills against set criteria • Selecting the right candidate – evaluating performance, strengths and weaknesses Personal Development • Formulating an action plan NOTE: • As part of the training we would need at least five candidates who will be interviewed real time by the participants.
tel: 44- 4356 0077
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Winning Negotiations This program focuses on equipping the participants with the skills required to negotiate the best possible terms, uncover the actual position of the other party and yield as minimal as possible. The entire process of learning is stimulated with the help of interactive tactics to help participants to negotiate with confidence and skill on the job. The program’s concepts, strategies, tactics, and skills are specifically tailored to address situations in which you must achieve two goals at the same time:
WHAT WILL IT COVER? How Can I Avoid Making Classic Mistakes? • • • • • •
Four Classic Negotiation Mistakes Types of Negotiations Negotiation Parameters Interests Sources of Value Tips for Avoiding Four Classic Negotiation Mistakes
What Self-Knowledge Do I Need?
You must maintain a positive relationship with the other party. You must represent your own interests.
What Do I Need to Know About My Client and the Situation?
IS IT RIGHT FOR ME? Appropriate for people whose job involves negotiating with customers and would like to develop negotiation skills from scratch or wish to review and refresh the current existing techniques.
DURATION Two Days
By the end of this course you will be able to:
• • • • •
Identify your style of negotiating and build on your behavior Use your negotiation style to your advantage in negotiation Ensure win/win outcome Recognize the principles of negotiation Effectively apply researched-based knowledge, skills and tactics to negotiate Avoid classic negotiation mistakes Handel tough negotiation skillfully Overcome dead ends and attain profitable consensus Negotiate without endangering client success Prepare a personal action plan to self develop
tel: 44- 4356 0077
• Tactics for Dealing with Client Negotiation Styles • Knowing Your Client Checklist How Do I Prepare for Success? • • • • •
Tips for Using the Five Negotiation Skills High-Gain Questions The Four Phases of the Negotiation: Tactics The Four Phases of the Negotiation: Dos and Don’ts The Four Phases of the Negotiation: Tools and Concepts
How Do I Improve My Negotiating Position?
WHAT WILL I LEARN? • • • • •
• Identifying Your Own Negotiation Styles • Using Your Negotiation Style to Advantage
• Leverage • Leverage Tactics Tools Used • Thomas Kilmann Instrument (TKI) • Navigation Guide for Negotiation
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Sales Chapter
Program Director y 2013
Sales Skill That Delivers Result This two day program offers a strong foundation of skills and qualities required to turn opportunities into positive results. The individual’s needs and objectives are addressed through sharing the experiences and interactive sessions. This program equips participants with the introductory knowledge and skill needed to begin a successful and productive career in sales.
•
WHAT WILL IT COVER? What is Selling? • Analyse your products and the skills & qualities required for the successful sales representative • What makes people buy • Conduct an analysis on your strengths and weaknesses The Company, Your Department and You
Highly interactive practical sessions facilitating the development of skills in a risk free environment. Enhance your ability to build more rewarding relationships by understanding the reason behind your customers reaction and how to deal with them with the elements of sales psychology. Participants will learn from an experienced facilitator with a successful sales background. Participants will take away a handy manual of the course.
IS IT RIGHT FOR ME? Appropriate for fresh, potential and existing sales personnel with minimal or no prior training and who require the best possible understanding of the sales process.
Plan for a Productive Sales Meeting • Using the sales cycle to examine your objectives and targets • Sorting your prospects and planning your activities • Identifying the decision maker • Fixing appointments over the phone • Connecting to the right person Build Rapport with Your Customer • Evaluating the customer's style and behavior • The importance of personal presentation • Communicate with people at all levels by enhancing confidence • Adjusting your body language and approach for optimum impact
DURATION Two Days
WHAT WILL I LEARN? By the end of this course you will be able to: • Realize how sales psychology has an affect on both you and the buyer • Build a powerful sales process that will improve your sales results • Develop the key skills that are vital for successful sales people • Build better relationships with your customers to ensure trust and loyalty prevails • Examine your products and services to identify benefits that meet your customers’ needs • Provide guidance to your customers through the process of sales while handling objections effectively through problem solving techniques • Present your products with a flair that stimulates the customers’ interest • Identify the most appropriate way to communicate to match your customer types • Make your own personal action plan for the work place
tel: 44- 4356 0077
• Understanding your products and services better – the strengths, weaknesses and the unique features • Recognizing the company’s objectives that is inline with the targets
The Successful Sales Meeting • Applying questioning and listening techniques to Identify the actual needs • Applying impactful sales process to guide the meeting • Differentiating between the benefits and features of the products • Applying persuasive and influencing skills while presenting your product • Personalizing your presentation Overcome Objections and Secure the Sale • Applying a variety of techniques to overcome the common objection • Identifying the actual objection • Recognizing an objection as a buying sign • A step-by-step process towards enhancing commitment • Importance of timing your silence to help the customer make the right decision • Identifying the opportunity for future sales and referrals
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Consultative Selling Skills This program focuses on the pull sales strategy instead of push. It enables the participants to adopt a disciplined sales process and conduct a sales call with ease and confidence.
IS IT RIGHT FOR ME? Appropriate for people from first level to mid level sales managers.
WHAT WILL IT COVER? 4 Areas that differentiate top sales people: • • • •
Selling Skills Attitude and beliefs How to advance sales situations How to conduct sales cal
3 Driving Principles
DURATION
Customer’s buying steps
One Day
Sales Call Outline
WHAT WILL I LEARN? By the end of this course you will be able to: • Link the three Driving Principles of Consultative Selling to various stages of the Sales Process • Use the handling objections model in overcoming customer objections during sales calls • Explore needs with customers in a way that builds and strengthens the relationship while keeping it profitable
• • • •
Opening Capability Building Statements Progressing Concluding
Consultative Selling Skills • • • • • • •
Skill Connecting Encouraging Questioning Listening Confirming Providing
How to ask High Impact Questions Listening Skills and its challenges • Consultative Listening Skills • Listening Behaviours to avoid. Handling Objections • • • • • •
Encouraging Questioning Listening Confirming Providing Checking
Gap & Consequences • Identify Gaps to focus on • Link Gap to Consequences Discuss Solutions in Terms of Benefits Closing Guidelines
tel: 44- 4356 0077
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Impactful Sales Presentation This highly experiential program focuses on preparation, practice and performance. It equips you with the skills to add a flair to your presentations and induce a better reaction from your audience. Participants will be given the chance to knit their own style into a presentation that’s built around a sales process. Participants will learn how to build rapport with their audience and will receive feedback from the experienced coach. This program has limited number of participants to assure feedback and coaching is given to each individual.
This workshop is for participants who can compile a sales presentation but need to build a better style of delivery to improve outcomes.
DURATION
• • • • • •
Four Classic Negotiation Mistakes Types of Negotiations Negotiation Parameters Interests Sources of Value Tips for Avoiding Four Classic Negotiation Mistakes
What Self-Knowledge Do I Need?
What Do I Need to Know About My Client and the Situation? • Tactics for Dealing with Client Negotiation Styles • Knowing Your Client Checklist How Do I Prepare for Success?
One Day
• • • •
WHAT WILL I LEARN? By the end of this course you will be able to: Plan and prepare to sell the presentation Develop a template for a structured sales presentation Jazz up your presentation with elements of style and interest Build rapport with your audience Build a dynamic delivery style to appeal to your audience Realize when and how multimedia should be used Use PowerPoint presentations that appeal Make an action plan to develop future presentations Deal with difficult audiences
tel: 44- 4356 0077
How Can I Avoid Making Classic Mistakes?
• Identifying Your Own Negotiation Styles • Using Your Negotiation Style to Advantage
IS IT RIGHT FOR ME?
• • • • • • • • •
WHAT WILL IT COVER?
Tips for Using the Five Negotiation Skills High-Gain Questions The Four Phases of the Negotiation: Tactics The Four Phases of the Negotiation: Dos and Don’ts
• The Four Phases of the Negotiation: Tools and Concepts How Do I Improve My Negotiating Position? • Leverage • Leverage Tactics Tools Used • Thomas Kilmann Instrument (TKI) • Navigation Guide for Negotiation
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Successful Sales Negotiation This program focuses on equipping the participants with the skills required to negotiate the best possible terms, uncover the actual position of the other party and yield as minimal as possible. The entire process of learning is stimulated with the help of interactive tactics to help participants to negotiate with confidence and skill on the job. The program’s concepts, strategies, tactics, and skills are specifically tailored to address most situations which occur in an organization in which you must achieve two goals at the same time: • You must maintain a positive relationship with the other party. • You must represent your own interests
IS IT RIGHT FOR ME? Appropriate for people in sales and for those whose job involves negotiating with customers in a sales environment and would like to develop a negotiation skills base from scratch or wish to review and refresh their techniques.
WHAT WILL IT COVER? First Impressions Count • Establish credibility and build interest Panic Free Presentation • Focus on the language in terms of enunciation, style, vocabulary • Present a vivid and logical case for executing business • How to manipulate nervous energy to positive ends • Practicing the performance in your mind Dynamic Delivery - Adding Variety • • • • • •
Maintaining interest - keeping the audience 'hooked' Selecting the best information available The key to motivation is to invoke curiosity Power and tone Humor Silence
Building Rapport with your Customers • Realize what your customers are expecting • Analyzing your audience for levels of interest and influence • Making impressions that 'hook'
DURATION One Day
Personal Development • Develop a personal action plan-
WHAT WILL I LEARN? By the end of this course you will be able to: • • • • • • • • • •
Identify your style of negotiating and build on your behavior Use your negotiation style to advantage in negotiation Ensure win/win outcome Recognize the principles of negotiation Effectively apply research-based knowledge, skills and tactics to negotiate Avoid classic negotiation mistakes Handle tough negotiations skillfully Overcome dead ends and attain profitable consensus Negotiate without endangering client success Prepare a personal action plan for self-development
tel: 44- 4356 0077
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
HR & Training Chapter Program Director y 2013
Instructional Design The goal of Instructional Design is to improve human performance. Instructional Design is based on the principle that learning should not occur in a haphazard manner, but should be developed in accordance with orderly processes, be specifically tailored to the target audience and have measurable outcomes. Simply put, Instructional Design is creating learning content that facilitates learning.
WHAT WILL IT COVER? Writing Instructions • • • •
Basics in writing Eliminating Passive structures Writing without grammatical errors Keeping the content simple and easy to understand
Instructional Design Principles • Instructional Design - Overview
IS IT RIGHT FOR ME?
Information Mapping
Appropriate for those professionals whose role requires them to design training and develop content.
DURATION
• Components and principles of Information Mapping • Analyse, organize and present information that it is easy for the reader to access, use and remember what they read Bloom’s Taxonomy
Two Days
• Bloom’s six levels in the cognitive domain • How objectives are set for effective learning to occur
WHAT WILL I LEARN?
Instructional Objectives
By the end of this course you will be able to: • Identify the generic principles of Instructional Design • Present information in a structured manner so that it is learner friendly • Identify and write objectives within the cognitive domain of Bloom’s Taxonomy • Apply Gagne’s Nine Events of Instructions • Create assessment strategies that validate the objectives
tel: 44- 4356 0077
• Write learning objectives that are specific statements • Define statements from learners’ point of view with precise and measureable action words Gagne’s Nine Events of Instruction • Deliver classroom instruction in a structured and engaging manner
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Train the Trainer This program is driven to enable trainers identify different learning styles, thereby creating an effective learning environment while adopting different training activities to achieve the required learning outcomes. Participants will develop facilitation skills, active training techniques and consulting skills which will ensure maximum learner participation and learning retention.
IS IT RIGHT FOR ME? Applicable for managers, trainers and all those whose role requires them to deliver training.
WHAT WILL IT COVER? Eight Training Competencies 1) How adults learn • • • •
Learning Learning Learning Learning
Grid Styles Styles & Training Style Inventory Process
2) Planning Instruction • Session Plans 3) Managing Instruction
DURATION
4) Presentation Techniques
Two Days
• Facilitation Vs. Training • Power Presentation
WHAT WILL I LEARN? By the end of this course you will be able to: • Gain practical skills and in-depth knowledge in all aspects of the training process • Ensure that a robust TNA process is in place • Evaluate training effectiveness from simple to complex • Develop facilitation skills, active training techniques and create experiential learning sessions • Identify your learning and training style and appeal to all adult learning styles • Use creative proven training methodologies to enhance training effectiveness • Create greater accountability for learning and transfer, and ensure greater buy-in and retention ! • Reinvent training delivery – and discover the amazing impact it will have on your participants
tel: 44- 4356 0077
5) Motivation 6) Instructional Strategies • Ice Breakers, Energizers and Structured Activities • Powerful Training Methodologies 7) Communication 8) Evaluation • Measuring Training Evaluation
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Measure ROI in Training This program emphasizes the ROI Methodology developed by industry leader Dr. Jack Phillips. Participants will experience the application of the ROI Process model. This includes developing application impact objectives, isolating the effects of the program, converting data to monetary values, tabulating appropriate program costs, and calculating the ROI.
IS IT RIGHT FOR ME? Appropriate for Training Heads / HRD Heads, Training Managers / HRD Managers, Trainers /Facilitators, Executive Coaches, Evaluation Managers and specialists & Performance Measurement specialists.
WHAT WILL IT COVER? Overview of the ROI Methodology • • • • • •
Pieces of the results-based puzzle Levels of evaluation Types of data ROI Methodology process model Guiding principles of the ROI Methodology Criteria for selecting projects and programs to evaluate the ROI
Evaluation Planning • Instructional Design - Overview Information Mapping
DURATION Two or three days depending on the intensity of the requirement.
WHAT WILL I LEARN? By the end of this course you will be able to: • • • • • • • • • •
Identify the drivers for ROI accountability Identify and describe the major steps in the ROI methodology Identify and describe all 12 guiding principles Develop a detailed evaluation plan Identify and describe at least four ways to isolate the effects of a program Identify at least six ways to convert data to monetary values Identify and analyze intangible measures Calculate the benefit cost ratio and the ROI Communicate ROI data to a variety of stakeholders Implement the ROI Process within the organization
• Importance of business alignment • Considerations when developing project objectives • Planning documents to support data collection and data analysis Data Collection • Data collection during project implementation • Data collection after project implementation • Tips to ensure an appropriate response rate Data Analysis • • • • •
Isolation of program effects Data conversion to monetary value Fully-loaded project costs ROI calculation Intangible benefits
Reporting • Common target audiences • Impact study outline • Evaluation Scorecard
tel: 44- 4356 0077
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Better Teams Chapter Program Director y 2013
Outbound Team Building and Experiential Learning About
How we do it
High Impact Team Building and Experiential Learning aims to provide sustainable and productive changes to aid professional and organisational growth. These programs can play a very significant role in team bonding. The activities in the program help develop, sharpen and fine-tune the behavioural skills and qualities of an individual. They bring out latent facets of one’s personality. Interactive sessions, creative activities, leadership, team –building exercises, treasure hunts, etc, are appealing dimensions of the program —the perfect base for confidence building and the best platform for personality development and team building.
What can an OBTB and OBEL do for your organization? It gives a free rein to the spirit of empathy, thus increasing understanding and bettering the personal equation that an employee has with his co-worker. This achieves the end the outbound management training is looking for - improving organisational productivity and quality of work output, and increase in inter/intra personal relationships among the group.
Experiential Learning Process Experiencing • • • • •
Making products or models Creating art objects Theatre Problem Solving Competing or collaborating
Sharing • Declaring Feelings • Reactions • Observations Processing • Reconstruct patterns • Examine shared experience Generalizing • Extrapolating learning to the outside world Applying • Application at work
What we do Our approach to Out Bound Team Building and Experiential Learning is ‘inside out’, wherein individuals look within and go beyond the accepted limits to reach new frontiers. The process involves team work and introspection that leads to change in thinking and behaviour that is facilitated by the trainers in the de-brief sessions. The learners’ ownership of decisions to change behaviour is high. Team Effectiveness, Sensitising, Motivation, Leadership, Leadership Assessments Confidence Building, Breaking Barriers, Trust, Interdependence, Creativity & Problem Solving, Goals and Communication in teams are the areas that the OBTB & OBEL focuses on.
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What more? The group dynamics is captured through a video recording, and the learning derived is reinforced to the team through a CD that is created by our team of experts.
The group can also experience and enjoy the adventure activities that the place has to offer.
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Corporate Readiness Chapter Program Director y 2013
Campus to Corporate The module emphasizes on providing greater awareness of corporate expectations and protocol that are critical to scale up in today’s competitive corporate arena.
IS IT RIGHT FOR ME? Appropriate for new recruits.
DURATION The duration can range between one to three days depending on the intensity of the intervention.
Making a Great First Impression • • • • • • • •
How to present yourself to people Handling Handshakes How to make introductions Paying & Receiving Compliments Small Talk & Networking Managing Different Personalities Greeting and Introduction Business card etiquette
Body Language • Understanding body language and its significant role in communication
WHAT WILL I LEARN? By the end of this course you will be able to: • • • • •
WHAT WILL IT COVER?
Project a professional image of self and organization Identify each individual’s communication styles and Develop credibility based on trust and mutual respect Realize how perceptions influence interactions and responses Write emails that achieve the intended results
Building a Professional Image • • • • •
The dos and don’ts in dressing Packaging oneself Understand various dress codes for different occasions Clothes and Corporate Culture Personal Props and Accessories for Men and Women
International Business Protocol • • • • • •
Corporate Protocol Forms of Address Greetings Dining Dos & Don'ts Tipping Gift Giving
Email Etiquette • • • • •
Structure, tone and style Formatting Tips Subject Line Closing statements Best Practices
Managing Yourself and Others • DISC Profiling Post Program - Email Scenarios
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e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Language Enhancement Program This program will help you enhance your language skills and help you communicate with clarity in all your face to face conversations and written communications. You will take a pre assessment to gauge your current proficiency in writing, and after the course a post assessment will be taken to track the improvement in skills. These assessments will be hosted on GreenBooks Learning Management System (LMS), "http://www.igreenbooks.com". You will receive the scores and a detailed feedback on your assessment and the best part is you can do it right from your workplace!
Grammar is fun • Review the rules of grammar for more clarity • Familiarising ourselves with grammatical elements– and putting them into practice • Words in different contexts – can we rely on spell check? • Knowing what the most common mistakes are – and avoiding them! Learn to Punctuate – It’s as easy as a pie! • How to punctuate correctly to make sense of our writing • Avoiding the pitfalls of incorrect punctuation
IS IT RIGHT FOR ME? Appropriate for new recruits whose role demands an excellent communication skills.
DURATION The duration can range between one to three days depending on the intensity of the intervention.
WHAT WILL I LEARN? By the end of this course you will be able to: • • • • • •
WHAT WILL IT COVER?
Eliminate grammatical errors in writing Write well-structured emails Provide information with clarity and succinctness Write in a style that is appropriate to the audience Writing Effective Reports Prepare Minutes of Meeting
Writing Structured Emails • • • • • • • •
Using structures that add clarity and readability to your email Mind Map Cutting out unnecessary words and phrases Writing with the reader in mind Active Passive Structures Sentence Structure Setting the tone and style The end result – is it clear, accurate, professional?
Approach • Planning the structure • Sequencing the report Adopting a professional style • Use expressions that connect you with the reader • Adopt a style that fits in with the objective of the report What are the components of a report? • The beginning, middle and end Creating visual appeal • The design of your document is important • Create visuals to enhance the appeal of your document Learning Management System • • • • •
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Practice exercises in writing and grammar Passages for editing Feedback on participants’ emails Pre and post training assessment Review and Personal Development Plan
e-mail: info@greenbooks.co.in
www.greenbooks.co.in
Clientele Some of our clients who trust us IT / ITES
Automobile
Dell
Mahindra & Mahindra
Ashok Leyland
Infosys
Apollo Tyres Ltd.
HCL
Hyundai
Verizon
Renault Nissan
Ramco Systems
John Deere
Microland Limited
TVSmotor
ShipNet Software Solution Logica Pvt. Ltd
BFSI
Mastek Ltd.
HSBC
MindTree Ltd
SBI
iNautix Technologies India Pvt. Ltd.
Birla Sunlife Insurance
IBM
Deutsche Bank
Robert Bosch
Principal Global Services
HCL Infosystems Ltd.
Apollo Munich
Amazon
D E Shaw
CADD Cognizant Kumaran Systems Sensiple Sify CSS Corp Take Solutions TCS TCS eServe Temenos Wipro Sierra Atlantic Aricent Enterprise IT Solutions Infotech Enterprises Cap Gemini Business Services India Ltd.
FMCG Watanmal Reckitt Benckiser Hindustan Unilever NetaďŹ m Unilever Sri Lanka Limited Reitzel
Hospitality & Travel Mahindra Holidays Oberoi Hotels GreenPark Raintree Creative Travel VFS Global
Some of our clients who trust us Healthcare
Infrastructure
Apollo Speciality Center
Emaar MGF
Raheja Hospital (Fortis Healthcare)
Bharat Aluminium Company (Vedanta)
Apollo Hospital
L&T ECC
Institutions
Tata Projects NTPC
ICSI
GreenPly
VIT
Avantha Power & Infrastructure Ltd.
British Council
Hindustan Construction Co. Ltd. (HCC)
Everonn
Cairn India Ltd.
MMA
Castrol India Ltd.
Pharmaceuticals
NGO
St Jude Medical India Pvt. Ltd
Population Service International (PSI)
Siemens Healthcare Diagnostics Ltd.
Kyritek
Novartis TTK
Printing & Publishing Elsevier
Telecommunication Tata Tele Services
Retail
Idea Aditya Birla
Amalgamated Holdings Ltd(Cafe Coffee Day)
Vodafone
CPLMG
Quippo Telecom
Titan
Orange Business Services
Haworth
Aircel
Shoppers stop
Hutchinson TVS ICS
Logistics TNT India Pvt. Ltd.
Manufacturing & Engineering Xerox India Ltd.
First Flight Couriers Ltd
Canon India Pvt. Ltd.
Consulting
Samsung
Deloitte
Air Liquide Sundaram Fasteners Ltd Coromandel Fertilizers Grohe Honeywell Bosch
Media My Radio City Perfect Relations Ltd Malayala Manorama TataSky
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www.greenbooks.co.in
Chennai No.99-4, Sneha Sadan, Nungambakkam Hign Rd Chennai - 600 034 Tel: +91 44 4356 0077
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