12 minute read
EDUCATION CLASSES
from 2021 At A Glance
Education Class Certifications
CAM, CAPS & CALP
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The AMA believes in the importance and impact that continuing education has on a career. Our industry is dynamic and always changing! The Arizona Multihousing Association supports our members who desire to pursue education by earning a professional certification from NAAEI. In an effort to support professionals who may require financial assistance to achieve a certification, the AMA awards over $8,500 in full and partial scholarships for our CAM, CAPS, and CALP programs. These scholarships make it possible for some members to earn a national property management credential, enhance their career, and pave a path for continued success in the multi-family industry.
Achieving my CAM has been the best investment in my career. Having a more in-depth understanding, especially with budgets, has helped me to be a better Manager and Team Leader. Doing anything for a long period of time will gain overall knowledge, the CAM provided me with a deeper understanding of the topics and allows me to better understand the questions and requests coming from ownership. I love that we have the resources to be better at what we do because that is ultimately what we should all be striving for.”
– Kirsten McElhaney, CAM
Community Manager, Sage Luxury Apartments 2020 CAM Graduate
Earning my NALP through the
AMA was so easy to do, and incredibly helpful to my career. It helped give me confidence in my day-to-day job, as well as motivate me to push for more out of my career. The teacher was incredible, and any issue I ran into was very easily solved by a simple email to the AMA team. I could not be grateful and happy to have taken this course.”
– Troy Row, NALP
Leasing Consultant
Acero Cooley Station 2020 NALP Graduate
*A special thanks to our 2020 education scholarship sponsors. If you are an Associate Member that is interested in sponsoring an upcoming class, please contact Jonathan Baldenegro at jbaldenegro@azmultihousing.org
2021 AMA Education Classes
*Dates and prices are subject to change. Classes will be offered virtually until COVID restrictions are lifted.
Active Shooter De-Escalating Techniques
The threat of an active shooter attack is very real. As individuals, we should be prepared for an active shooter event and be able to make life-saving decisions. We want you to have the knowledge and skills to survive when shots are fired. From teachers and healthcare professionals to police and everyday citizens, our active shooter classes teach skills that improve your chances of survival anywhere you go. September 22 - $30
Appliance Repair
This hands-on course will cover electrical safety – Lock out/tag out, how to read a wiring diagram, operating cycles, troubleshooting, common repairs, and preventive maintenance for kitchen and laundry appliances. Phoenix: June 3 - $30
Americans with Disabilities Act (ADA) and Assistance Animals
This course will cover multiple issues that are faced by on-site personnel including: reasonable requests, accessible apartment homes, accessible websites, deaf or hard of hearing residents or prospective residents and assistance animals. Issues surrounding assistance animals are some of the more complicated ones to navigate in the property management industry. In this course you will learn how assistance animals apply to multifamily properties, strategies for handling accommodation requests related to assistance animals, and what to do when you suspect a medical verification for an assistance animal is not legitimate. March 11 - $30
Assistant Manager Best Practices
What makes a great Assistant Manager? This course provides techniques to improve your efficiency, communication skills, leadership skills and overall productivity. April 13 - $30
CALP (Certified Apartment Leasing Professional) *Formerly NALP
Launch your career! Often the first credential earned, the Certified Apartment Leasing Professional (CALP) training assists leasing agents with integrating successful sales techniques, increasing resident retention, and meeting resident needs. This
course is designed to teach these professionals skills to help them become top producers. Topics include: Using technology to generate traffic, monitoring and managing your community’s reputation, effective marketing plans, maximizing revenue and much more! This program is a total of five (5) days and attendance for all classes is mandatory. October 4-8 - $375
CAM (Certified Apartment Manager)
Earning your Certified Apartment Manager credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals. You’ll learn about comprehensive marketing plans, resident retention, contractors and vendors, resident communication, preventative maintenance programs, accounting principles and practices, employment regulations, maximizing property performance and income, and many more topics vital to successful apartment management. The CAM Program consists of eight modules plus a comprehensive twopart certification exam. Get your Real Estate CEC’s. February 15-19 - $895
HR: Interviewing, Onboarding and Coaching
This course is designed to walk through the interviewing process, plus onboarding and coaching of employees. You will learn how best to prepare for an interview including what questions to ask, how to structure onboarding new employees and how to retain them. January 21 - $30
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EDUCATION CLASSES
CPO Certification Course
We are pleased to offer the PHTA Certified Pool Operators Course. The CPO certification program is the world’s leading education and certification program for keeping pools safer and keeping them open. Training provides individuals with the knowledge, techniques, and skills required for proper pool operations. This course is 16 hours in length and held over 2 consecutive days. (Pool & spa operator handbook required.) February 23-24 - $250
CPR & First Aid Certification
It is important for your on-site staff to know how to recognize and handle an emergency until paramedics arrive. Those who successfully complete this course will earn a two-year CPR & First–Aid completion card and Arizona state certification. October 19- $70
Conflict Resolution Strategies
Designed to help overcome conflict in the office, with residents or even at home, this course will give you key take-aways to implement immediately. We will cover the verbal techniques and body language that may be used should be used to defuse a situation before it becomes physical. You will learn how to calm a hostile person to prevent violent behavior with an option for live role play scenarios. Applicable for managers or anyone who deals with conflict. July 28 - $30
Day in the Life of a Regional/ Asset Manager
Today more than ever, managing a multi-site portfolio is challenging. You are pulled in multiple directions day in and day out, with responsibility for HR, accounting, recruiting, marketing, and resident retention, just to name a few. Your plate is overflowing and the hours in the day seem too few. What if one class could provide the tools you need to manage your portfolio more efficiently and provide the results your owners are looking for? May 14 - $30
Domestic Violence Awareness
This training is will provide resources and information during the Domestic Violence Awareness month of October. Community policing and resources will be available for help and support. Additionally, a member attorney will be available to discuss what managers and community staff are required to do in conjunction with the Landlord Tenant Act. Get all your questions answered in this seminar! October 12 - $30
Electrical Troubleshooting
This introductory/refresher course will cover electrical safety, lock out/tag out, PPE, color coding, wire sizing, wire type & its applications, troubleshooting basic circuits & components, preventive maintenance, and Ohm’s law and how to use it. August 26 - $30
EPA Section 608 Certification
Do you service HVAC equipment during your workday? Have you completed the EPA Section 609 exam? If not, this training session is for you or anyone on your team that regularly services, maintains, repairs, or disposes of appliances that contain regulated refrigerants. (Prep manual required.) March 17-18 - $75
Fair Housing
For rental property owners and managers, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever. This interactive course will provide an overview of fair housing and ADA law, and investigative procedures. This course is taught by an AMA attorney. Get your CALP, CAM, CAPS and Real Estate CEC’s. January 14, July 08, September 09, November 09 - $30
Financial Investment
This is a 3-hour course that will provide insight on all financial and investment from the owner’s perspective. April 27 - $30
HVAC Hands-on Training
Advancements in technology and new efficiency standards are just two of the challenges that apartment maintenance technicians face with regards to HVAC repairs and upkeep. A changing regulatory environment has also proven to be quite daunting. January 28 - $30
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EDUCATION CLASSES
HR: Creating a Culture in Your Company
A company culture that supports and encourages employees leads to higher performance and a unique competitive advantage. Learn how managers can create and sustain a culture that attracts and keeps top talent, boost productivity and set your community apart from the competition. June 15 - $30
Develop Your Leadership Skills
A leadership development program is intended to grow the skills, and enhance the attitudes, of its participants to better perform in leadership roles or positions of influence. Leadership development programs help build self-confidence and wisdom, encourage introspection, and equip participants with knowledge of best practices in leadership and communication. July 21- $30
Human Trafficking Awareness
This course will provide a look into human trafficking to include how it affects our industry and how apartment owners and operators can respond to this growing issue. Learn the signs you should look for, how you should respond to a suspected human trafficking situation and what preventative measures you should put into place. August 17 - $30
Landlord Tenant
Knowing how to use and comply with state law that governs all rental housing operations can save time, make you money, and minimize legal difficulties. This is a must for any property owner, community manager, and leasing consultant. You’ll review the revised law, which outlines the rights and responsibilities for both landlords and renters. Time will be allocated for audience questions and answers. Get your CALP, CAM, CAPS, and Real Estate CEC’s. May 11, December 8 - $30
Latte with a Lawyer
Everything is changing so fast it can be hard to keep up, especially in the Multifamily Industry. The AMA has assembled attorney experts to help address those burning questions you’ve been trying to get answered. Industry experts will be online and ready to help you navigate the current times. Each webinar will be presented Town Hall Style; come prepared with questions and turn your camera on to participate in this great opportunity! February 12, April 9, August 6, October 8 – FREE for members
Leading in Diversity and Inclusion
During these times of unrest, it is paramount to the success of the rental housing industry that we are careful and thoughtful of each other, especially our colleagues, customers and in our communities. Their well-being is incumbent on the creation and maintenance of a more inclusive and respectful environment in and around the rental housing industry. Designed for experienced staff. May 26 - $30
Leveled Up Leasing
Now that you’ve mastered the basics it’s time to level up! In this course we will learn how to think like a consumer and what that means for your communications with prospective residents. Explore phone and email strategies for being more descriptive, and master closing and follow up techniques. September 23 - $30
Lunch and Learn
Grab your lunch and join us for a 30-minute bite size lesson. Hear tips and tricks on a variety of topics that will help you in your job or personal life immediately. January 22, March 19, May 21, July 16, September 24 – FREE for members
Maintenance for Office Staff
A strong, cohesive relationship between the office and maintenance teams is vital in achieving your community’s goals. With that in mind, this course will give office personnel a
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EDUCATION CLASSES
better understanding of the maintenance activities required to successfully run an apartment community. April 14 - $30
Maintenance Customer Service Skills
This unique course incorporates all aspects of excellence in service and focuses on the service team’s impact on both new and current resident satisfaction. Team members will learn to create a positive first impression, communicate and address needs, and engage positively with residents and fellow team members. July 13 - $30
Make Ready Maintenance Best Practices
Does your maintenance team know everything that goes into getting a unit ready for the next resident? This class will highlight the process from start to finish, focusing on the little things that often get missed, so the entire team can work together to make the move in smooth and efficient. December 15 - $30
Mastering Delegation and Empowering Your Team
Delegation is a vital management skill. But for some, it’s the hardest to put into practice. There are several reasons why managers may shy away from delegating work. It’s important to continue honing this skill for the growth of the manager and the growth of the team. February 10 - $30
Financials 101
Designed for community managers or those aspiring to be, this class will introduce you to the basics of community financials. Topics include budgets, performance objectives and working with and understanding reports. February 9 - $30
Plumbing Maintenance and Repairs
Plumbing is one of the most requested repairs in our industry. During this course, we will cover plumbing safety, – lock out/tag out, PPE, water heater installation and maintenance, preventive maintenance, isolation valves, mapping your utilities, locating sewer odors, boiler operation, slab leaks, and more. May 12 - $30
Prop 207: Recreational Marijuana (Part 2)
Arizona voters recently passed Proposition 207 legalizing recreational marijuana. Changes will need to be made to your policies and procedures. Join local attorneys, Christopher Walker with Law Offices of Scott M. Clark, and Mark Zinman with Zona Law Group to get all of your questions answered. This is Part 2. If you didn’t attend Part 1 you may purchase the recording to view prior to this session. January 27 - $30
R-410 A Course
This course will cover safe handling, training, and certification for using R-410A. This session will also offer an EPA 608 testing session immediately following the R-410A course. (Prep manual required.) TBD - $30
Unconscious Bias to Unleash Potential
Learn to identify and adjust for bias, cultivate meaningful connections, and choose courage in order to make real change. There is nothing more fundamental to performance than how we see and treat each other as human beings. April 21 - $30
Welcome to Leasing!
Recommended for all onsite Management & Leasing Team Members
Come and learn the behaviors of an elite Leasing Leader from an expert panel. Learn how to customize the experience and develop a sales strategy to identify key personas and buying signals. We will discuss ways to elevate the qualifying process to uncover and overcome any objection a prospective resident may raise as well as how to measure success and identify your presentation style that will bring you to an elite status versus the same everyday ways of the past. June 22 - $30
