Cargo iQ brings visibility of service agreements to ground handlers

AIR cargo quality standards group Cargo iQ has updated its offset management platform ENCORE to give ground handling agents (GHAs) access to view service timelines for shipments according to their service level agreements (SLAs) with airline partners.

The new access will bring ground handlers visibility over specific time commitments for shipments in their care – crucial data for planning activities, reaching milestones, and meeting service commitments.

when an airline agrees that a forwarder can collect a shipment within a specified timeframe after landing, this data is input into the ENCORE system and is used by the Cargo iQ Data Management Platform (CDMP) to create the route map for the shipment’s journey, which can then be monitored.

The same principle is also true for the interface at origin airport, where the on-time handover from the forwarder to the GHA is crucial for overall on-time performance.

KUEHNE+NAGEL has announced a new contract logistics fulfilment centre on the grounds of the Dallas/Fort Worth International Airport. Located three miles from the terminals, the 400,000 sq ft state-of-the-art fulfilment centre reflects the company’s continued commitment to investing in the healthcare vertical by serving multiple customers.

This fully pharma-grade compliant, secure, high-tech site allows Kuehne+Nagel’s partners to be assured that fulfilment centre operations are at the highest levels of safety and efficiency. This includes meeting the complex storage needs of customers in the healthcare and pharmaceutical worlds with features such as four cold chambers, which are able to store products within the various temperature ranges required by the healthcare industry, including frozen ones.

“This move represents an important milestone for Kuehne+Nagel’s Contra ct Logistics business in North America and reinforces the company’s global commitment to the healthcare business as part of the company’s Roadmap 2026,” Eduardo Razuck,

Senior Vice President, Contract Logistics Americas for Kuehne+Nagel, said.

“The investment in a new distribution centre in the Dallas/Fort Worth area is the latest step in growing our ever-expanding network focused on supporting our healthcare and pharmaceutical customers.”

This new fulfilment centre will be part of the company’s growing healthcare services offerings, providing customers the ability to focus on what is most important to them – the patients.

“This fulfilment centre will support our mission to bring product integrity to the next level for our healthcare customers that require premium services for moving their products,” Marcello Ferrari, Vice President Global Head Customer Development Healthcare, Contract Logistics for Kuehne+Nagel, said.

“Our focus is on the patient, and with ease of access to the significant uplift capacity at the Dallas/Fort Worth Airport, we are able to better serve not just our customers, but also patients across the country who depend on these products.”

“With this latest upgrade to ENCORE, all parties involved in the movement of a shipment will now have visibility on the planning that goes into creating a route map, which is essential for meeting ontime-performance expectations and driving quality in the supply chain,” Chris Davies, Technology and Product Manager, Cargo iQ, said.

“This visibility not only means that shipments are more likely to arrive on time, but it also helps to protect the integrity of time-critical shipments and protect stakeholders from incurring unfair penalties when offsets are missed.”

In practice, this means, for example, that

Discrepancies in actual versus planned process times can lead to disputes between GHA, airline, and forwarder, but with GHAs now able to view the service agreement data in ENCORE, there is a single place for referencing offsets, making it easier to meet targets.

Cargo iQ continues to make notable progress towards improving quality in the global air cargo supply chain this year, with the recent implementation of the new Freight On Hand (FOH) Cargo iQ tracking milestone by members Turkish Airlines, Kuehne+Nagel, and Swissport in the group’s Nairobi operations, helping to successfully resolve issues with shipment acceptance.