A Project Report on Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD

Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

EXECUTIVE SUMMARY .

Title of the project: Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI.

INDUSTRY PROFILE: Bdk engineering industries ltd.(bdkei) is situated on Gokul road, Hubli (karanatak state), opposite to airport, 5 km off pune bangalore nh-4 hubli is about 410 km by road from bangalore and is connected by road rail and airport.

The plant commenced its manufacture gate valves, globe valves, seing valves, lift check valves, ball valves, diaphragm valves, butterfly valves, plug valves, ‘b’ series check valves,rubber lined itmes & mouldings,wafer check valves, needle valves, non-slam check valves & dual plate check valves, the company caters to the needs of major sector like oil refineries &

petroleum

industries,chemical ,process and sugar industries,fertilizer & agrochemicals,nuclear/thermal power plants, automic energy, steel & metallurgical plants, pulp, paper & fiber industries, pharmaceutical & laboratories,water treatment plants,sewage & newzealand, malaysia, thailand, singapore, japan, tajwan, phillippines, indonesia, middle east, italy,germany, france, uk, spian, denmark, austria,south africa,kenya,usa,canada, etc.

COMPANY PROFILE: B.D.K Engineering Industry Ltd., which is one of the units of B.D.K. Group of companies, is situated in Gokul Road in Hubli. It commenced its commercial production in the year 1984.

B.D.K. Engineering Industry Ltd. Is a public limited company in the field of chemical fluid valves and pumps under brand name B.D.K.Engineering Industry Ltd., are marketed by M/s. B.D.K.marketing services and M/s. B.D.K. Equipments Inc.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

It is housed in a lush green area of 5.25 acres currently employing 200 personnel (Appro).

B.D.K.E.I design and manufactures gate valve, globe valve, swing check valve, wafer check valves, alone slam check valve, dual pate check valve, lift check valve, needle valve to the nubs of major stored like chemical and fertilizer plants, oil refineries, thermal power plants, nuclear power plants, etc. and exports its products to Australia, New Zealand, Malaysia, Thailand, Middle East, Austria, Italy, etc.

Scope of the study: The survey was conducted on Operative Level of BDK ENGENEERING CO.PVT LTD HUBLI. .The questionnaire for this survey was framed considering those factors where corrective action can be taken BDK .From the result of the survey the HR department can take the corrective action to increase employee satisfaction and thereby increase productivity.

Objectives of the study:  To know the employee satisfaction in the different departments.  To know the organization and various departments.  To propose recommendations for enhancing employee satisfaction to improve business performance.  To know the relationship between supervisors and employee.

METHODOLOGY Sample unit: The study is conducted in BDK Engendering Industries PVT LTD. city on following departments.

Production Planning Department Marketing Department.

Time office Department.

Account Department Sales Co-Ordination.

QA Deaprtment.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

Sample size: Sample Size: 100 Sampling Technique: The research technique used is Stratified Random Method.

Type of Data: Data is the fact of an event. Data is the base for every research work. The data is mainly classified into two groups.

1) Primary Data Primary data has been collected directly from the respondents and the proprietor of the firm.

This is the first hand information collected with the help of interview through questionnaires.

2) Secondary Data I collected the information about the history of the Granite industries with the help of Internet service. And I don’t have any secondary data regarding Pooja granite industries at Ilkal.

Research Techniques:Structured Questionnaire Personal Interviews Statistical Tools. Tables / Chart

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

FINDINGS:  75% of the employees are Agreed to the Supervisor encourages your talent/ intelligence., & 24% of the employees are Disagreed to the Supervisor encourages your talent/ intelligence.  74% of the employees are Agreed to the Supervisor provides you with adequate information to do the work., & 26% of the employees are Disagreed to the Supervisor provides you with adequate information to do the work.  84% of the employees are Agreed to the Training provided increase knowledge and skill. & 16% of the employees are Disagreed to the Training provided increase knowledge and skill.  68% of the employees are Agreed to the Supervisor keeps you well informed about what is going in the department., & 32% of the employees are Disagreed to the Supervisor keeps you well informed about what is going in the department.

CONCLUSION In the study of “impact of training on employee satisfaction”, I have experienced that employee training has become increasing important as job have become more sophisticated and influenced by technological changes. Training is learning experience that seeks relatively permanent change in an individual that will improve his or her ability.

Training is given adequate importance in BEMCO but still there should be improvement in, 1. Clarity in explanation by trainer 2. Language used by the trainer 3. Safety measure provided to the trainees during training period Training should be such a way that it should improve, change and mould the employees knowledge, skill, behaviour, attitude, & aptitude toward the requirement of the job and organization.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

INDUSTRY PROFILE Bdk engineering industries ltd.(bdkei) is situated on gokul road, hubli (karanatak state), opposite to airport, 5 km off pune bangalore nh-4 hubli is about 410 km by road from bangalore and is connected by road rail and airport.

The plant commenced its manufacture gate valves, globe valves, seing valves, lift check valves, ball valves, diaphragm valves, butterfly valves, plug valves, ‘b’ series check valves,rubber lined itmes & mouldings,wafer check valves, needle valves, non-slam check valves & dual plate check valves, the company caters to the needs of major sector like oil refineries &

petroleum

industries,chemical ,process and sugar industries,fertilizer & agrochemicals,nuclear/thermal power plants, automic energy, steel & metallurgical plants, pulp, paper & fiber industries, pharmaceutical & laboratories,water treatment plants,sewage & newzealand, malaysia, thailand, singapore, japan, tajwan, phillippines, indonesia, middle east, italy,germany, france, uk, spian, denmark, austria,south africa,kenya,usa,canada, etc.

Bdkei has documented quality management system to meet the requirements of iso:9001-2000 to ensure that its order are processed product produced and services rendered to meet the customer quality management system by m/s,tuv nord, germany.

Bdkei is certified by api & authorized to use api monogram on gate check,ball & plug valves,it is also

certified

by

m/s.tuv

nord,germany

for

“ce-mark”

for

gate

globe

,check,

ball,butterfly.diaphragm & plug valves according to pressure equipment directive to european union ped 97/23/ec for exporting itd productds to euroean counters.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

ENVIRONMENTAL,OCCUPATIONAL HEALTH AND SAFETY POLICY VISSION. BDK ENIGNEERING INDUSRIES LTD WILL SRIVE FOR CONTINUAL IMPROVEMENT IN ACHIVING ENVIRONMENTAL, OCCUPATIONAL HEALT AND SAFETY MANAGEMENT BY PROVIDING GOOD WORKING CONDITON AND HEALTHIER ENVIRONMENT TO ALL EMPLOYEES. OPTIMUM USAGE OF NATURAL RESOURCE BY REDUCING, RECYCLING AND RE USING .

PREVENTION OF POLUTION BY MINIMIZING WEAST GENRATION AND PROPER DISPOSAL OF WEAST GENRATED BY ALL ACTIVIES,PROCESSED AND SERVICES. PREVENTION OF INJURY AND ILL HEALT BY ADOPTING SAFE WORKING PRACTICES IN ALL OPRATION. ADHERING TO ALL APPLICABLE ENVIRONMENTAL, OH AND S LEGAL AND OTHER REQUIREMENTS. MISSION THE QUALITY POLICY SAHLL BE TO DESIGHN TO MANUFACTURE TO MARKET QUALITY PRODUCTS AT COMPETITIVE PRICES. TO THE ENTIRE SATISFACTION OF THE CUSTOMER AND THROUGH CONTINUAL IMPOVEMENT.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

COMPANY PROFILE NAME OF THE UNIT

: B.D.K ENGINEERING INDUSTRIES LTD.

CONSTITUTION

: LIMITED.

SALES HEAD QUARTERS

: 47/48 GOKUL-ROAD, HUBLI.580030 (KARANATAK STATE)

TELEPHONE

: 0836-2331499/2333930

FAX

: 0836/2330799/2330899

E-MAIL

: bdkmumbai@bdkindia.com

REGISTERED OFFICE

: A-Block, 8th Floor, Shivasagar Estate, Dr.A.B.Road, Worli, Mumbai – 400018.

TELEPHONE

: 022-24927671/24948589/24938451.

FAX

: 022/24950580

E-MAIL

: bdkmumbai@bdkindia.com

FACTORY AREA

: Block 47/48, Gokul Road.

HUBLI – 580 030. (KARANATAK STATE)

TELEPHONE

: 0836-2331499/2333930

FAX

: 0836/2330799/2330899

CORPORATE IDENTIFICATION : U28920MH1988PLC 165426 DT,04.05.1979 DATE OF EASTABLISHMENT : 08.04.1984.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

FACTORY LICENES

: MY/DWR/1039 DT,27.06.1984

CENTRAL EXCISE REGN NO

: AAACB736NXM001.

E.C.C NO

: AAACB736NXM001.

SALES TAX NO

: AAACB7369N.

BANKERS

: SYNDICATE BANK. DURGAD BAIL HUBLI.

CONTACT PERSON

: M.B.GOUDAR. DIRECTOR.(09343403802)

AUTHORISED CAPITAL

: Rs. 1, 00.00 LAKHS.

SUBSCRIBED & PAID CAPITAL: Rs.888.74 LAKHS MAN POWER

: TECHNICAL STAFF

143

NON-TECHNICAL STAFF

170

SKILLED/SEMI-SKILLED

104

WORKERS

AREA OF THE UNIT

UNSKILLED WORKERS

119

TOTAL

536

: LAND

88,092 SQM.

BUILDING 31,013 SQM. INSTALLED CAPACITY P.A

: 3, 00,000 NOS.OF VALVES + 2 TPM. RUBBER CONSUMPTION.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

TURNOVER FOR LAST 5 YEARS: 2003-04 – Rs.1341.65 LAKHS. 2004-05 – Rs.2726.09 LAKHS. 2005-06 – Rs.3547.38 LAKHS. 2006-07 – Rs.7814.91 LAKHS. 2007-08 – Rs.13822.35 LAKHS BOARD OF DIRECTORS

: MR. BHARATH KHIMIJI. MR. SACHIN B, KHIMIJI. MR. BINOY. B.KHIMIJI. Smt.M.S. KHIMIJI. MR.K. SUNDARAM. (FINANCE) MR. M. B.GOUDAR

ISO CERTIFICATION

: ISO-9001-2000 CERTIFICATION ENCLOSED

API CERTIFICATION

: API-6D CERTIFICATION ENCLOSDED.

“CE MARK”CERTIFICATION

: “CE-0045”CERTIFICATION NCLOSED.

BRANCHES

: MUMBAI NEW DELHI KOLKAT CHENNAI HYDERABAD BARODA

BANGALORE PUNE VIZAG LUCKNOW Babasabpatilfreepptmba.com

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

B.D.K. ENGINEERING INDUSTRIES LIMITED B.D.K Engineering Industry Ltd., which is one of the units of B.D.K. Group of companies, is situated in Gokul Road in Hubli. It commenced its commercial production in the year 1984.

B.D.K. Engineering Industry Ltd. Is a public limited company in the field of chemical fluid valves and pumps under brand name B.D.K.Engineering Industry Ltd., are marketed by M/s. B.D.K.marketing services and M/s. B.D.K. Equipments Inc. It is housed in a lush green area of 5.25 acres currently employing 200 personnel (Appro). B.D.K.E.I design and manufactures gate valve, globe valve, swing check valve, wafer check valves, alone slam check valve, dual pate check valve, lift check valve, needle valve to the nubs of major stored like chemical and fertilizer plants, oil refineries, thermal power plants, nuclear power plants, etc. and exports its products to Australia, New Zealand, Malaysia, Thailand, Middle East, Austria, Italy, etc.

B.D.K.E.I has a documented quality system to meet the requirements of ISO- 9001/1994 and net specification Q1 to ensure that is orders, processed, products produced and service rendered meet the customer requirements. The unit is certified for ISO- 9001/1994 during September 1995 and is rectified in October 1998 by M/s. RW-TUV, Germany.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

Product Range No. Product

Size(mm)

Size(mm)

Diaphragm valves

15 to 40

50 to 300

Butterfly valves

15 to 40

50 to 300

Plug valves

40

50 to 300

Wafer check valves

50 to 300

350 to 1600

Non-slam check valve

15 to 100

125 to 200

Dual plate check valve

150 to 300

Lift check valve

15 to 50

Size(mm) 350 to 600

350 to 600

Any other products not covered in the above rang is treated as products and they are not covered under scope of quality system.

Only gate valve and swing valve of size 50 mm to 300-mm class 150 and 300 are covered under API 6D specifications.

Organizational Objectives: The quality objectives of B.D.K Group of Companies 1. To strive for excellence in quality of their products in national and international market and to be recognized as leading players.

2. To develop necessary competence at all levels of operations and improves the process, products and services to sustain quality reputation.

3. To seek participation of employees at all levels of operation and to form a motivated team where they treat each other with mutual trust and respect.

4. To shoulder social responsibility by maintaining a safe, clean and hygienic environment.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

PRODUCT PROFILE

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

INFRASTRUCTURE FACILITIES The following are the infrastructure facilities available in the B.D.K.E.I.LTD 1. Designs and development Department: In addition to conventional facilities the design and development department is equipped with CAD system to check various design aspects.

2. Machine Shop: The shop has facilities for machining the required components. The machines include conventional machines like center lathes, vertical Terrel lathers, milling machines, drilling machines, surface grinding machine and welding equipments. There is a tool crib for manufacturing activities also.

3. Machining: The machining of all components is established and carried out with our approved sub contractors.

4. Assembly shop: Appropriate facilities like lapping machines have been installed for making subassemblies and main-assemblies of valves. There are necessary testing facilities to test the valves to the required specification.

5. Painting: Necessary painting facilities are available for painting assembled products or spares. And also necessary packing and dispatch facilities are available for all the products.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

6. Rubber Lining and Molding section: Facilities for various types of rubber linings for diaphragm valve, bodies, butterfly valves discs and non-return check valves are provided. For molding of items like diaphragm, BFV seats,

BFV seals, non-return, valve discs, necessary equipments like steam boiler, mixing mills, presses, vulcanizes are provided. Require facilities for hand molding and machine molding of rubber extension joints are provided.

7. Stores: Stores has required facilities to store raw, semi finished and finished components.

Castings are stored in casting yard. Separate rejection and scrap yards have been proceeded.

8. Inspection and Testing Facilities: a. In- house facility: B.D.K.P.C have been equipped with various inspections, measuring and test equipments for incoming, in process, final inspection and testing. The facilities include instruments and gauger, test equipments for special tests like magnetic particle test, vacuum and helium leak test, dye penetration test. Testing of rubber parameters like tensile, hardness, spark and specific gravity. b. Calibration Room: Well-equipped calibration room for B.D.K. Group of companies has been established to meet most of the in house calibration requirements. The calibration room is certified for ISO-9001/1994 quality system.

9. Personnel: Suitable qualified personnel are employed for performing the required job. However training programs also organized to meet the training needs of personnel.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

10. Verification Resources and personnel: B.D.K.P.C have been equipped with adequate verification resources for training of personnel, involved in inspection, testing and monitoring of the design, procurement, production and

servicing

processes

at

relevant

functional

areas.

The

required

verification

equipments/documents procedures have been provided and the awareness of relevant standards and code have been made known to the personnel for internal holding of quality system.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

TIME OFFICE DEPARTMENT The time office plays and important role in B.D.K. Group of companies. It is more or less similar to personnel department or HRD department. The time office mainly deals with: 

Maintaining attendance records.



Preparation of salary slips.



Maintaining personal records.



Maintaining leave records, etc.

There are nearly 700 employees working in B.D.K Group.

Important functions of Time Office: Following are some of the important functions of time office.

1. Maintenance of attendance Record; In B.D.K, they use an electronic machine called “Punching machine”, to record workers and staff attendance. An attendance slip/card is provided to all the employees every month, which consists of Employees Ticket no., name and space for entering incoming and outgoing time. Every employee should compulsorily punch the card at the time of entering the work spot as well as leaving the work spot. By referring these cards the attendance of every employee is recorded in the master roll everyday.

2. Preparation of Salary Slip: Another important responsibility or function of Time office is preparing the salary slip of every employee of B.D.K.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

Earnings

Deductions

Basic salary

PF

Advance

DA

VPF

Bank Loan

HRA

Profession Tax

Conveyance allowance

ESIC

Washing allowance

Canteen coupons

Regularity allowance

LIC

MISC

Medical claim premium Company loan Income Tax LWF MISC

The salary slip consists of earnings and deductions.

Important Deductions

Slab

Earnings

Tax Amount Per month (in rupees)

1st

3,000-4,999

30.00

2nd

5,000-7,999

60.00

3rd

8,000-9,999

100.00

4th

10,000-15,000

150.00

5th

Above 15,000

200.00

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI 1. Provident Fund: Both employer and employee contribute 12% of (BS+DA). The employer contribution is divided into: 8.33% towards pension fund and 3.67% towards provident fund.

2. LWF (Labor welfare fund): This is the sate government act, yearly Rs. 3 by employees for non technical and Rs. 6 by employer for technical, in the month of December.

1. Professional Tax: All the employees getting more than Rs. 3000/- salary have to pay professional tax to state Govt. for rendering the profession.

The personal tax slabs are: As per the Karnataka state rules.

4. ESIC: The employees earning less than Rs. 6500/- salary have to contribute to ESI fund, for availing the benefits from ESIC. The contribution is an follows: Employee: 1.75% of BS+DA+HRA Employer: 4.75% of BS+DA+HRA Total: 6.5% 5. Canteen coupon: All the employees are issued coupons at a subsidized rate of Rs. 60 to 80 per month, Remaining will be paid by the company that is employee 25% and employer 75% for meals and breakfast.

Maintaining Personnel Records: The time office is mainly responsible for maintaining personnel records of individual employees. The personnel records consist of name, address, qualification, experience, reference, wage scale, achievements, grade, marital status, etc. These records are kept secret.

In B.D.K.group of companies the performance is the key factor considered by the directors in promoting the employees to higher posts. The retirement is at the age of 55 years or 30 years of continuous service whichever is early.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI Working time: Working time of employees is divided into shifts.

Shift-1- 7.30 am. To 11.30 am. 12Noon to 4 pm.

Interval 11.30 to 12.00 noon.

Shift-2 -4 pm. To 8 pm. 8.30 pm. to 12.30 pm.

Interval 8 pm. to 8.30 pm.

Shift-3 -12 am. To 4 am. 4.30 am. To 7.30 am.

Interval 4 am. To 4.30 am.

Date of Payment: Staff: 1st of every month.

Workers: 5th of every month.

The facilities provided to employees: The following are the some of the important facilities provided to employees.

1. Leaves: In B.D.K, the following leaves are provided to employees.

1) 10 public holidays.

2) Casual leave.

3) Sick leave.

4) Earned leaves [1 (½) days for every 20 days physical work).

2. Welfare Facility: The company provides

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI 1. 2 sets of uniform.

2. Shoes and socks.

3. Safety obstacles, gloves, etc to its workers every year.

3. Canteen Facility: All the workers and staff are issued canteen coupons for meals and breakfast in the canteen at a subsidized rate of employee 25% and employer 75%. The time office will issue these coupons. All the employees are provided with tea twice in a day at free of cost 4. Medical service: The medical facility like hospitalization and other medical expenses are provided to employees and their relatives under ESIC. 5. Loan Facility: The company provides loan to the employees at zero percent interest for some genuine reasons like medical, education, marriage etc., 6. Advance: Advance salary / wage is paid to employees in some special occasions or in emergency and is deducted from their salary / wage.

7. Miscellaneous scheme: The Company provides the miscellaneous schemes like, Pension after retirement.

•

PF

•

DA

•

Conveyance allowance

•

Washing allowance

•

Regularity incentives

•

Bonus (Maximum 20% Minimum 8.33%)

•

HRA

•

Bank installments

•

LIC Premium.

Are deducted from employees salary and paid to the concerned.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

PRODUCTION, PLANNING AND CONTROL DEPARTMENT The Production Planning and Control (PPC) Department is known for clustering the customer requirements depending upon the capacity of the firms production department.

Departmental Objectives: The main objective of PPC department is to plan and meet the production requirements as per customer specifications through continuous improvement in planning, procurement, and processing and optimum resources utilization.

Procedure of PPC Department: PPC department receives amendment or inter department memo from sales co- ordination.

1. Detail study of work order is done specifications and requirements are studied.

2. Availability of raw materials, semi-finished goods, and finished goods is worked out.

3. If there is shortage then order for material is done.

4. Production plan, inspection plan and dispatch plan are drawn and issued to concerned departments.

5. Requisition to stores for semi-finished and raw materials to send for processing to subcontractors.

6. Requisition to stores for assembling of materials.

7. After assembling production are offered for inspection and testing to the quality assurance department 8. Cleared products are sent to dispatch section.

9. Cleared products are painted, packed and dispatched to the customers.

The PPC department has the following sections: •

Planning

•

purchase

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI •

process control

•

Engineering ltd.

•

Painting, packing and dispatch

•

product identification and tractability

Product planning: Production planning is the primary function of the pp c department. Production plan for the month is prepared in the last week of the previous month in consultation with the sales coordination plan.

1. Work order, which are over due as on last day of current month.

2. Work orders, which are due in the month for which the production is to be made.

3. Work orders, which are due in the next month.

4. Left over work orders from current month's plan.

However, while planning the production plan for the month, preference for processing the work orders is given, considering the following points.

1. Work orders, due date.

2. Urgency from the sales co-ordination department.

3. Availability of materials of all the components.

Referring the above-mentioned points and considering the monthly production capacity, the production plan is finalized.

Material planning: Material planning is another important suction of PPC department. Work orders / amendments are received from sales co-ordination department. In some cases inter departmental memo is received from SC department as an advance intimation for materials procurement/ processing.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

The ordering for materials (Indent / PO / Letter of indent) is done considering following points: •

Stock of components.

•

Pending purchase orders and indents as on date.

•

Monthly average materials requirements as required.

•

Requirement for a particular month.

•

Total material requirement against pending work orders.

Based on the above points the working sheet is prepared for the total requirement and total shortages considering all pending orders.

The orders quantity is decided based upon the following points.

•

Procurement time.

•

Feasibility to procure the given quantity.

•

Stock, which facilitates speedy execution of work, orders.

Painting, packing and dispatch: The production department activity comes to and at this section as all the major parts of the process of production are completed and only some of the formalities like painting, dispatching, inspecting and packing are left out.

Painting: The valves are cleared with wire brushed paper made totally free from scales, dust etc., the products are thoroughly wiped with solvents lie thinner, petrol, kerosene, etc., to remove grease and oil from surface.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI The following shades of co lours are used as standard:

Responsibility of PPC Department: 1. To study works, orders and amendments and also to prepare production plan.

2. To release production plan with required specification / drawing / standard.

3. To manufacture the products as per specification using approved manufacturing process ans suitable equipments.

4. To maintain identification of product.

5. Non-conformance review, disposition and corrective and prevention action.

6. To maintain quality documents and records.

7. To identify training needs and to plan and to organize for the same.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

DESIGN AND DEVELOPMENT DEPARTMENT An organization needs to have and authoritative design and development department to meet the changing needs of the market. B.D.K. Group has a well- established design and development with well-qualified and experienced personnel's to design and develop quality products that are reliable, economical and satisfying customer needs.

Department objective: The main objectives of design and development department are: 1. To design and develop quality products which are reliable, economically predicable and meets the customer requirements.

2. Continuously improve the quality of the product.

The Design and development department will comprise of the following sections based upon the products.

1. Butterfly valve section.

2. Diaphragm valve section.

3. Plug valve section.

4. Gate valve and globe valve section.

5. Check valve section.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI All these sections will address all the functions and activities connected with design and development of respective product. They are also responsible for the design and development of any other new product assigned.

The department performs the design and development activities using the established systems and procedure. These activities are carried out in the following phases.

1. Design and Development planning: The planning activities are assigned to qualified personnel with sufficient resources. After studying the requirements detailed plan is prepared in the prescribed format. The plans are reviewed periodically. It may be prepared for •

A new product.

•

New extension model of existing proven range.

2. Interface: The different department, which provides design, input and documented in the design and development activity chart and design review. The interface with other departments is documented.

3. Design Input: Input requirement to design a product will be obtained from customer specification, order acceptance, contract review, standards confirmed, cost involved etc. the input requirement are documented and reviewed.

4. Design Output:

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI The outputs of design and development activities are that they meet the design input requirements and give clear specifications for procurement and product shall be procurable and verifiable. The designs out puts are in the form of drawings, material list and technical specifications.

5. Design Review: This is a method of tackling problems. The aim of design review is to identification the problem areas, inadequacies and take corrective actions to assure that the final design and meet the specific customer requirements.

6. Design Verification: It is performed so as to ensure that the design output meets the design-input requirements.

The activities carried out in design verification stage are •

Verifying the correctness of calculations.

•

Confirming the new design by comparing it with a similar proven design.

•

Justifying the drawings and specifications etc.

7. Design validation: Design validation activity is carried out so as to ensure that the product conforms to the defined user needs / requirements. It is done on the final product by subjecting the product to tests, measurements, observations or other means as applicable.

8. Design Changes: The design change captivity is carried out, based on the information provided by other departments or customer or the improvements in process / Product performance or other consideration such as cost and material procurement. These information are studied and necessary changes are made in drawings, specifications etc.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI Functions of Design and Development Department: The functions and activities of design and development department are as follows: 1. Design and development of new products, extension model / size of existing proven range and standard product with some additional features as per customer requirements.

2. Preparation, release, revision and control of manufacturing drawings, seas drawings, material lists general assembly drawings, technical specifications and directories.

3. Assisting SC department in contract review when requested.

4. Assisting PPC department for their requirements for Jigs, Fixtures, gages and other tooling when requested.

5. Assisting material department in the department of investment, casting dies and other item when requested.

6. Disposal of design concessions through non-conformity review committee.

7. Maintenance and updating of national and international standards.

8. Attending customer complaints, technical discussion with customers where referred to.

9. Co-ordination with other department for development activity.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

QUALITY ASSURANCE DEPARTMENT The organization success largely depends on the smooth functioning of the quality assurance department, moreover it can be rightly said as, quality Assurance department is the mainstream for smooth running of the firm. Accordingly, keeping in view, the quality policy of the organization. The B.D.K. Group of companies set up the QA department to assist it in promoting quality products to its customers.

Departmental Objectives: The main objectives of quality assurance department are: 1. Maintain consistent and correct appraisal of quality of the product at all the stages of manufacturing till the product is dispatched, such that the required product quality is achieved, maintained and improved.

2. Develop necessary competence in the department for meeting specific quality requirements.

Inspecting and Testing:

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI The inspection and testing is conducted in the following phases: 1. Incoming Material Inspection.

2. In process inspection.

3. Final inspection and testing.

4. Painting and Dispatch.

5. Record.

1. Incoming Material Inspection: The objective of IMI is to ensure that all the incoming materials meet goods receipts, inspection report and purchase order requirements.

The incoming material inspection starts when the raw material viz. Sand casting, investment casting, graphical set, etc. are received from the vendors, the materials so received are checked against the purchase order placed by planning and purchase department. If the mater rials comply with the purchase order only then, the goods receipt rate (GRR) is prepared.

Thereafter two inspection process are carried out, they are: A. Dimensional inspection.

B. visual inspection A. Dimensional Inspection: Under dimensional inspection the following tests are carried out on the samples representing the respective raw material.

1. Destructive testing.

2. non-destructive testing.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI 3. mechanical testing.

4. Dye-penetrative testing.

5. Radiography and X-ray testing.

6. Ultrasonic testing.

7. Magnetic particle testing.

Apart from these they also carry out liquid penetration test Helium leak test Ultra low vacuum, Cryogenic, fire safe, Hot oil and standard cyclic tests.

B. Visual Inspection: Under visual inspection the surface defects such as sand inclusion, rough surfaces, blow holes, etc are detected visually.

2.In process inspection: The in process inspection is carried out before assembling the product. Its objective is to ensure that in process inspection in catted out as pet the drawings and given specification. The IP procedure is as follows. a) Product under process is verified as per job card and drawings. b) After completion of each operation dimensional inspection is done as per the respective drawings and special instruction. c) Visual inspection is done for surface defects. d) Inspection status is put on the components for each operation and results are recorded in the job card. e) Products that are non-conforming to specified requirements are identified with respective status and conformance report is prepared.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI f) Non-Conformance Review Committee (NCRC) reviews non-conforming products. g) Products, which are reworked, are re-inspected and re-tested. h) All components are verified for completion of all the operations as per the job card and drawings before credited to stores and stamped as B.D.K. 3.Final Inspection and Testing: The final inspection and testing is carried out after assembling the product. There are three important tests carried out in final inspection and testing, they are a) Hydro seat. b) Hydro shell. c) Pneumatic shell.

Under these tests the final product is subjected to water pressure and air pressure for testing the leakage defects. After accomplishing the testing jobs the respective confirmed products are segregated and co lour coded. The rejected products by NCRC are returned to vendors. The confirmed product is proceeding to stores.

4.Packing and Dispatch: Before being packed, the product shall be inspected for proper painting, usage of proper packing materials, usage/application of proper preservation of material, making as per the requirements and verify that the contents being packed are as per the packing slip and authorized.

No product shall be dispatched until all these activities are completed satisfactorily as per the documented procedure.

5.Record: Inspection and test records shall be prepared, verified and maintained at all stages of manufacturing as per documentary procedure.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI This inspection color code status: 1. Accepted 2. Accepted on deviation.

3. Rework 4. Rejected

Departmental Functions: The following are the important function of QA department.

1. To draw quality plans/ inspection plans.

2. Inspection of incoming and in process products.

3. Final product inspection and testing.

4. Inspection and testing status.

5. Calibration and control of inspection, measuring and test equipments and to maintain identification and trace ability for the same.

6. Identification and trace ability of product.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI 7. To plan for inspection and test resources.

8. Non conformance review, disposition and corrective and prevention action.

9. Maintenance of quality documentation and records.

10. To identify training needs and to plan, organize for the same.

MATERIAL DEPARTMENT Material department plays an important role in smooth running of the organization by plan and procures materials and stores in a scientific manner.

Departmental Objectives: The main objective of material department is: 1. To plan and procure materials and services conforming to specified requirements.

2. Store and preserve materials till they are issued for use.

Functions of Materials Department: The following are the important function of material department: 1. Evaluation and approval of subcontractor.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI 2. Procurement from approved subcontractor.

3. Performance rating of subcontractor.

4. Receipts, storage, handling, preservation and issue of materials.

5. Verification, identification and trace ability of products.

6. Non-conformance review, disposition and corrective and preventive action.

7. To maintain quality document and records.

8. To identify training needs and to plan and to organize for the same.

Subcontractor selection and Approval: The material department is respond sidle for selection and approval of subcontractors for supply of materials and services to meet the specified requirements.

Subcontractors are classified according to supply of casting, services and bought our materials. The list of approved subcontractors is prepared on the basis of previous demonstrated capabilities.

The material department shall furnish the periodic performance rating, once in 4 months to the subcontractor based on quality performance data complied by material department.

The sub contractors are classified into four categories for the purpose of rating.

Rating

Category

Grade

85% and above

Excellent

A

75% to 84%

Good

B

60% to 74%

Fair

C

Below 60%

Poor

D

The sub contractors whose rating is above 60% are included as Approved sub contractors.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI Control of Non-conforming product: To ensure that only conforming products are stored and issued for further processing and excise the control over the non-conforming products.

The executive directors nominate a non-conformance review committee for review and disposition of non-conforming products.

The NCRC reviews materials and decisions are taken for corrective and preventive actions required by the concerned department.

Handling, Storage, Preservation: The stores department identifies and designates suitable areas for receipts and storage of materials so as to avoid damages scratches and dent marks. Further they are applied with rust preventive solutions so as to avoid rusting. Thereafter the components along with the identification tags are sent to inspection review.

Identification: Raw materials such as castings, bar stocks and rubber components are identified with a material co lour code. Machined components are identified with a material co lour code or engraved for material identification.

Materials stored in designated stores are identified with the identification tag. Material identification co lour code charts are displayed for reference at stores, machine shop and assembly shop.

Traceability:

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI For the purpose of traceability castings are identified with the serial number and record of the same is maintained in the “Casting Traceability Register�, in the stores department. Machine components produced from bar stock are identified with the branch number for the purpose of traceability record. The batch code numbers are engraved/punched on the machined components.

Purchase Order: Purchase orders are released on approved sub contractors. Purchase order shall contain data clearly describing the material order and shall content the prices information of type, size, class, specification, grade, make, drawing numbers and other relevant data.

Major Suppliers of raw materials

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

Raw materials

Suppliers

Carbon, steel, alloy steel, casting

Mal and Alloy casting Pvt, Ltd.shimoga

Cast Iron's, Giron castings

AKP Foundries pvt. Ltd.

Gun Metal Casting

Essen aluminum, Belgaum.

Bar Stock

Asia steel, Mumbai

Forgings

MGM Industries

Fasteners

Fasteners and Allied products ltd.

Gaskets

IGP Engineering Pvt. Ltd. Chennai.

Gland packings and grafoil flings

Me ch. Packing Mumbai.

SALES CO-ORDINATION DEPARTMENT

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI The sales co-ordination department plays and important role in synchronize and harmonize the activities of all departmental units of an organization towards the accomplishment of organization of objectives.

The B.D.K. Group consists of two important marketing and service oriented units.

1. B.D.K Marketing service Pvt. Ltd: It is the marketing organization to sell the products available from the B.D.K. Group of companies and to render prompt and efficient services. The B.D.KMS has 10 branch offices and HUBLI is the Head office.

2. B.D.K. Process Equipments Inc.: It is the merchant exporter engaged in exporting products manufactured by B.D.K Group as well as associated companies.

Departmental Objectives: The important objectives of sales department are: 1. To understand customer requirements fully and resolve deviations if any before acceptance of order.

2. To translate mutually agreed customers' requirements into work order.

3. To co-ordinate with customer and concerned departments for prompt execution of the order.

4. To attend the customer complaints promptly and co-ordinate to prevent recurrence.

Some of the important function of Sales Co-ordination of Department: 1. Contract Review.

2. Control of customer supplied product.

3. Servicing.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI 4. Customer complaints.

Contract Review: The objective of sales co-ordination department in contract review is to ensure that customer needs are clearly identified, understood, documented and activities are co- ordinate for effective execution of contract.

The products covered in product drawing and price lists are termed as standard products drawings ans price lists are called special products. M/s. B.D.KMS on behalf of B.D.K.E.I handles all standard products. Sales co-ordination in consultation with concerned departments shall ensure that for each contract.

Control of Customer Supplied Product: The objective is to ensure that customer-supplied product is controlled regarding verification, storage, maintenance and incorporation into the product and notification to the customer on observed non-conformities.

Whenever customer requires incorporating his supplied product in final scope of supply, sales co-ordination shall maintain the record of such item and inform concerned departments about the receipt. Customer supplied products are verified upon receipt as per “incoming material inspection and testing procedure�, such products duly identified are stored separately and maintained to avoid damage deterioration.

Servicing: The objective is to organize for providing for service support and where contractually agreed to provide installation and commissioning service to customer.

Design and development department prepares installation, operation and maintenance manual (IOM) and update. This IOM have all necessary instructions for installation, operation, and maintenance. It will contain safety precautions and list of recommended spares. Io M's dispatched with each consignment. If contractually, agreed, the installation and commissioning

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI services will be provided to the customer. Beyond the guarantee period service may be provided as per the agreed terms.

Customer Complaints: The sales co-ordination department keeps service registers of the customer complaints, study the complaints and reports to the concerned HOD for further action and attends to customer complaints analyze it and takes corrective and prevention action. A monthly report for customer complaints is prepared and submitted to HOD and MR. Working of Sales Co-ordination Department: Sales co-ordination department receives order from its zonal offices or directly from the customers. These inquiries or orders may be for standard products or special orders to be made as per the client specifications.

The Sales co-ordination department after receiving inquiry, it analysis and suggest the type of valve that might wait the customer requirement. The details are sent to the zonal offices, in case of special orders, Sales co-ordination department before preparing the contract review consults design and development department and costing department.

A contract review is prepared which contains all necessary details of purchase order placed by the client, such as type of valve, quantity, price due date, commercial terms such as freight, insurance, taxed, mode of payment and all other information. Sales co-ordination department in co-ordination with production planning and control department finalizes the due date in contract review.

Once the contract review is done then order acceptance is prepared and the copies of it are distributed to the concerned department soon after these work orders are issued to execute the order. The goods manufactured are inspected as per contract and dispatched to client.

In case, if the goods are not delivered to the customers as per the due date in contract review, then customer may claim a penalty of 0.5% - 5% per week on the value of the goods.

Products marketed by B.D.K holds a guarantee period ranging from 12-18 months.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI Twice in a year, sales conference is held. All the zonal managers are called upon for the review of the 6 months performance of the company's sales. Based on the up coming projects, government policies etc., the sales target for next 6 months is set. The future demand is estimated by analyzing the past sales, current orders and new projects.

Sales promotion: Sales promotion plays an important role in increasing the demand for the product, market share profits, etc.

The B.D.K group conducts the following sales promotion activities: •

One to one approaching

•

Advertising in industrial magazine like chemical finder.

•

Conducting seminars and

•

Participation in exhibition.

Major Market for the Industry: •

Basic chemical Industry.

•

End user chemical user.

•

Food and Beverage Industry.

•

Mining Industry.

•

Nuclear/Thermal Power plant.

•

Pharmaceuticals Industry.

•

Pulp and Paper Industry.

•

Water Treatment Plant.

•

Pollution control equipment manufacturer.

•

Oil Refineries.

•

Petrochemical Industry.

•

Miscellaneous Industry.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI •

Overseas Market.

List of Major Clients: CHEMICAL PROCESS INDUSTRIS Asian Paints India Ltd., Munbai.

Jkay Industries Ltd., New Delhi.

Hindustan Liver Ltd., Karwar.

FERTILIZER AND AGROCHEMICALS Countermand fertilizers Visakhapatnam's.

Osawal Argo Chemical New Delhi.

Madras Fertilizer Ltd., Jagadishpur.

PHARMACEUTICAL AND LABORATORIES Galxo lab ltd Mumbai.

Chemicals Industries and Pharmaceuticals Lab, Bangalore.

Smith Kline Bungler.

Parke Devis Ltd., Mumbai.

Malladi Drugs and Pharmaceuticals Ltd., Hosur.

OIL REFINERIES AND PETRO CHEMICAL INDUSTRIES Bharat Petroleum Corporation Ltd., Mumbai.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI Madras Refiners Ltd., Chennai.

Reliance Petroleum, patalganga.Indian Oil Corporation, Delhi.

Responsibilities of Sales Co-Ordination Department: The following are the important responsibilities of S C department: 1. To perform contract review activities and to communicate customer requirements clearly and accurately within the organization through order acceptance cum work order and amendments.

2. To

co-ordinate

with

concerns

of

various

departments

and

give

feedback

B.D.KMS/customer regarding status of ordered and also to organize clients inspection whenever required.

3. To attend to customer complaints promptly.

4. Non-conformance review, disposition and corrective and preventive action.

5. To maintain quality documentation and records.

6. To identify need and to plan organize for the same.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

ACCOUNTS DEPARTMENT Introduction: Accounts department is playing a vital role by providing and maintaining the entire details of each and every financial activities of the company.

Objectives: 1. To provide accurate, complete and systematic information about financial activities.

2. To maintain all the books of accounts and other financial documents.

3. To prepare financial statements of the company like profit and loss accounts and balance sheet.

Functions: 1. Preparation of daily cashbook and bankbook.

2. Receipts and payments.

3. Maintenance of sales register and purchase register 4. Preparation of sales Tax Returns.

5. Maintenance of various ledgers like 6. General ledger 7. Sundry debtors and creditors ledgers.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

BALANCE SHEET SOURCES OF FUNDS

2008

2007

Capital

8,88,73,650

43881000

Reserves and surplus

256634130

161752997

Loan funds

133434142

133719182

Secured loans

13860000

1386000

Unsecured loans

46975057

46850525

Deferred tax liability

539766979

400063704

Fixed assets

315605199

289678889

Cost

86780397

49911452

Less:Accumulateddepreciation

228824802

239767437

Net block

13946399

2304607

Capital work-in-progress

7200

7200

Investments

155795411

60555100

Inventories

329593565

233627031

Sundry debtors

33319033

65570878

Cash and bank balance

180244113

83978676

Loans and advances

698952122

443731685

Less: current liabilities and

326258813

252298323

Share holders funds

Application of funds:

Current assets loans and advances

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI provisions

76537709

33448902

Liabilities

402796522

285747225

Provisions

296155600

157984460

Net current assets

832978

nil

Miscellaneous expenses

539766979

400063704

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

ORGANIZATION CHART

C.E.O

EXE.DIRECTOR

EXE WORKER

M.E

PERSONAL DEPT

QUALITY ASSURENCE DEPT

DESIGN & DEVELOPMENT DEPT

SALE CO-ORDINATION DEPT

MARKETING DEPT

P.P.C DEPT

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

RESEARCH METHODOLOGY Sample unit: The study is conducted in BDK Engendering Industries PVT LTD. city on following departments.

Production Planning Department Marketing Department.

Time office Department.

Account Department Sales Co-Ordination.

QA Deaprtment.

Sample size: Sample Size: 100 Sampling Technique: The research technique used is Stratified Random Method.

Type of Data: Data is the fact of an event. Data is the base for every research work. The data is mainly classified into two groups.

1) Primary Data Primary data has been collected directly from the respondents and the proprietor of the firm.

This is the first hand information collected with the help of interview through questionnaires.

2) Secondary Data I collected the information about the history of the Granite industries with the help of Internet service. And I don’t have any secondary data regarding Pooja granite industries at Ilkal.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

Research Techniques:Structured Questionnaire Personal Interviews Statistical Tools. Tables / Chart

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

1. The Infrastructure provide in dept enables to do my job Better.

No Of S.no

Respondance

Respondence

1

Agree

80

80%

2

disagree

20

20%

TOTAL

100

100%

80 80 70 60 50 40

20

30 20 10 0 Agree

disagree

INTERPRETAION:

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%in

Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI According to the above graph shows that 80% of the employees are Agreed to the infrastructure provide in dept enables to do my job better, & 20% of the employees are Disagreed to the infrastructure is not provide in dept enables to do my job better

S.no

Respondance

No of Respondence

% In

1

Agree

64

64%

2

Disagree

36

36%

TOTAL

100

100%

2. Materials & equipments provided at the right time and at the right place

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

64 70

64%

60 50

36

40

36%

30 20 10 0 Agree

disagree

INTERPRETAION: According to the above graph shows that 64% of the employees are Agreed to the Materials & equipments provided at the right time and at the right place, & 36% of the employees are Disagreed to the Materials & equipments not provided at the right time and at the right place

3. Materials and equipments provided at the right time and at the right place

S.no

Respondanc e

No of Respondence

% In

1

Agree

86

86%

2

Disagree

14

14%

TOTAL

100

100%

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

Materials & Equipments Provide at the right time & right place 100

86

80 60 40

14

20 0 Agree

disagree Options

INTERPRETAION: According to the above graph shows that 86% of the employees are Agreed to the materials and equipments provided at the right time and at the right place, & 14% of the employees are Disagreed to the materials and equipments provided at the right time and at the right place

4. The safety measures in department are good.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

S.no

Respondance

No of Respondence

% In

1

Agree

78

78%

2

Disagree

22

22%

TOTAL

100

100%

78 80 70 60 50 40 22

30 20 10 0 Agree

disagree

INTERPRETAION: According to the above graph shows that 78% of the employees are Agreed to the the safety measures in department are good., & 22% of the employees are Disagreed to the the safety measures in department are good.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

5. Opportunity is given to do which you are good at.

S.no

Respondance

No of Respondence

% In

1

Agree

54

54%

2

Disagree

46

46%

TOTAL

100

100%

No of Respondence 54 54 52 50 48

46

46 44 42 Agree

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disagree

Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI INTERPRETAION: According to the above graph shows that 54% of the employees are Agreed to the Opportunity is given to do which you are good at., & 46% of the employees are Disagreed to the Opportunity is given to do which you are good at.

S.no

Respondance

No of Respondence

1

Agree

60

60%

2

Disagree TOTAL

40 100

40% 100%

% In

6. The grievances and complaints are handled in time and satisfactorily.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI No of Respondence 60 60 50

40

40 30 20 10 0 Agree

disagree

INTERPRETAION: According to the above graph shows that 60% of the employees are Agreed to the The grievances and complaints are handled in time and satisfactorily, & 40% of the employees are Disagreed to the The grievances and complaints are handled in time and satisfactorily

7. Opportunity is given to learn and glow in the work place.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

S.no

Respondance

No of Respondence

% In

1

Agree

72

72%

2

Disagree

28

28%

TOTAL

100

100%

Oppertunity is given to learn & glow in the work place.

80

72

70 60 50 28

40 30 20 10 0 Agree

disagree Options

INTERPRETAION: According to the above graph shows that 72% of the employees are Agreed to the Opportunity is given to learn and glow in the work place. & 28% of the employees are Disagreed to the Opportunity is given to learn and glow in the work place.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

8. The communication meeting has help to me in the canteen is useful.

S.no

Respondance

No of Respondence

% In

1

Agree

84

84%

2

Disagree

16

16%

TOTAL

100

100%

The communication meeting has help to me in the canteen is useful.

100

84

80 60 40

16

20 0

Agree

disagree opations

INTERPRETAION: Babasabpatilfreepptmba.com

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI According to the above graph shows that 84% of the employees are Agreed to the The communication meeting has help to me in the canteen is useful., & 16% of the employees are Disagreed to the The communication meeting has help to me in the canteen is useful.

9. I get clear communication from the notice board.

S.no

Respondance

No of Respondence

% In

1

Agree

94

94%

2

Disagree

6

6%

100

100%

TOTAL

I get clear communication from the notice board 94 100 80 60 40 6

20 0

Agree

disagree options

INTERPRETAION: Babasabpatilfreepptmba.com

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI According to the above graph shows that 94% of the employees are Agreed to the I get clear communication from the notice board., & 6% of the employees are Disagreed to the I get clear communication from the notice board.

10. The welfare facilities provided in company are adequate and well maintained.

S.no

Respondance

No of Respondence

% In

1

Agree

70

70%

2

Disagree

30

30%

100

100%

TOTAL

The welfare facility are adquate & well maintained.

70 70 60 50

30

40 30 20 10 0

Agree

disagree options

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

INTERPRETAION: According to the above graph shows that 70% of the employees are Agreed to the The welfare facilities provided in company are adequate and well maintained, & 30% of the employees are Disagreed to the The welfare facilities provided in company are adequate and well maintained

11. The transport facility is good and timely.

S.no

Respondance

No of Respondence

1

Agree

80

80%

2

Disagree

20

20%

100

100%

TOTAL

% In

Transport facility are good & timly 80 80 70 60 50 40 20

30 20 10 0 Agree

disagree Options

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

INTERPRETAION: According to the above graph shows that 80% of the employees are Agreed to the The transport facility is good and timely., & 20% of the employees are Disagreed to the The transport facility is good and timely.

12. The fringe benefits are good.

S.no

Respondance

No of Respondence

1

Agree

30

30%

2

Disagree

70

70%

100

100%

TOTAL

% In

The fringe benfits are good.

30

70

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Agree

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disagree

Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

INTERPRETAION: According to the above graph shows that 30% of the employees are Agreed to the The fringe benefits are good., & 70% of the employees are Disagreed to the The fringe benefits are good.

13. The medical facility provided are good.

S.no

Respondance

No of Respondence

% In

1

Agree

90

90%

2

Disagree

10

10%

TOTAL

100

100%

The medical facility are good

10

Agree disagree

90

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

INTERPRETAION: According to the above graph shows that 90% of the employees are Agreed to the The medical facility provided are good., & 10% of the employees are Disagreed to the The medical facility provided are good.

14. The unit has bright future.

S.no

Respondance

No of Respondence

% In

1

Agree

40

40%

2

Disagree

60

60%

100

100%

TOTAL

The unit has bright future.

40 Agree disagree

60

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

INTERPRETAION: According to the above graph shows that 40% of the employees are Agreed to the The unit has bright future., & 60% of the employees are Disagreed to the The unit has bright future.

15. The canteen facility provided are good.

S.no

Respondance

No of Respondence

1

Agree

90

90%

2

Disagree

10

10%

TOTAL

100

100%

% In

canteen facility are good 90 90 80 70 60 50 40 30 20 10 0

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10

Agree

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disagree

Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI INTERPRETAION: According to the above graph shows that 90% of the employees are Agreed to the canteen facility provided are good., & 10% of the employees are Disagreed to the canteen facility provided are good.

16. Supervisor keeps you well informed about what is going in the department.

S.no

Respondance

No of Respondence

% In

1

Agree

68

68%

2

Disagree

32

32%

TOTAL

100%

Supervisor keeps you will informed about what going on in the department.

68 70 60 50 40 30 20 10 0

32

Agree

disagree Options

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

INTERPRETAION: According to the above graph shows that 68% of the employees are Agreed to the Supervisor keeps you well informed about what is going in the department., & 32% of the employees are Disagreed to the Supervisor keeps you well informed about what is going in the department.

17. Supervisor spends adequate time in your development.

S.no

Respondance

No of Respondence

% In

1

Agree

52

52%

2

Disagree

48

48%

TOTAL

100

100%

Supervisor spends adquate time in your department.

52 52 51 50 48

49 48 47 46

Agree

disagree Options

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

INTERPRETAION: According to the above graph shows that 52% of the employees are Agreed to the Supervisor spends adequate time in your development., & 48% of the employees are Disagreed to the Supervisor spends adequate time in your development.

18. Supervisor encourages your talent/ intelligence.

S.no

Respondance

No of Respondence

% In

1

Agree

76

76%

2

Disagree

24

24%

TOTAL

100

100%

Superviso encourages your tallent/inonstelligent.

75 80 70 60 50 40 30 20 10 0

24

Agree

disagree Opt

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

INTERPRETAION: According to the above graph shows that 75% of the employees are Agreed to the Supervisor encourages your talent/ intelligence., & 24% of the employees are Disagreed to the Supervisor encourages your talent/ intelligence.

19. Supervisor provides you with adequate information to do the work.

S.no

Respondance

No of Respondence

% In

1

Agree

74

74%

2

Disagree

26

26%

TOTAL

100

100%

HOD provide adequate iformation to do work 74% 80% 60%

26%

40% 20% 0% 1 Option

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

INTERPRETAION: According to the above graph shows that 74% of the employees are Agreed to the Supervisor provides you with adequate information to do the work., & 26% of the employees are Disagreed to the Supervisor provides you with adequate information to do the work.

20. Training provided increase knowledge and skill.

S.no

Respondance

No of Respondence

% In

1

Agree

84

84%

2

Disagree

16

16%

TOTAL

100

100%

Taining provide enough knowledge/skill

84% 100% 80% 60%

16%

40% 20% 0% 1 Option

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

INTERPRETAION: According to the above graph shows that 84% of the employees are Agreed to the Training provided increase knowledge and skill. & 16% of the employees are Disagreed to the Training provided increase knowledge and skill.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

FINDINGS  80% Of The Employees are agree to the infrastructure provide in dept enables to do my job better. & 20% Of the Employees are Disagree to the infrastructure is not provide in dept enables to do my job better.  64% Of The Employees are agree to Doing job in alternatives ways is encouraged in department. & 36% Of the Employees are Disagree for Doing job in alternatives ways is encouraged in department.  86% Of The Employees are agree to the Materials & equipments are provided at right time & right place. & 24% Of The Employees are Disagree the Materials & equipments are provided at right time & right place.

 78% Of The Employee are agree to The safety measures in department are good. & 22% Of The Employee are Disagree The safety measures in department are not good.

 54% Of The Employees are agree to Opportunity is given to do which you are good at. & 46% Of The Employees are Disagree to Opportunity is given not to do which you are good at.

 60% Of the Employee are agree to The grievances & complaints are handled in time & satisfactorily. & 40% Of the Employee are Disagree The grievances & complaints are not handled in time & satisfactorily.  78% Of The Employee are agree to Opportunity is given to learn & glow in the work place.& 22% Of The Employee are Disagree Opportunity is given to learn & glow in the work place.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

 84% Of The Employee are agree to The communication meeting has help to me in the canteen is useful. & 26% Of the Employee are Disagree The communication meeting has help to me in the canteen is useful  94% Of The Employees are agree to I get clear communication from the notice board. & 6% Of The Employees are Disagree to I am not getting celar communication from the notice board.  70% Of the Employees are agree to The welfare facility provided In company are adequate & well maintained. & 30% Of the Employees are Disagree to The welfare facility is not provided In company are adequate & well maintained.  80% Of The Employees are agree to The transport facility is good & timely. & 20% Of the Employees are Disagree the transport facility is not available good & timely.  30% Of The Employees are agree to The fringe benefits are good & 70% Of The Employees are Disagree The fringe benefits are not good  95% Of the Employees are agree to The medical facility provided are good. & 22% Of the Employees are Disagree to The medical facility are not provided in good.  40% Of the Employees are agreed to the unit has bright future. & 22% Of the Employees are Disagree to The unit has no bright future.  90% Of The Employees are agreed to The canteen facilities provided are good & 10% Of The Employees are Disagree to The canteen facilities provided are good  68% Of the Employees are agreed to Supervisor you well informed about what is going on in the department. & 32% Of the Employees are Disagree to Supervisor you well not informed about what is going on in the department.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

 52% Of the Employees are agreed to Supervisor spends adequate time in your department. & 48% Of the Employees are Disagree to Supervisor spends adequate time in your department.

 76% Of the Employees are agreed to Supervisor encourages your talent/intelligence. & 24% Of the Employees are Disagree to the Supervisor is not encourages your talent/intelligence.  74% Of the Employees are agreed to Supervisor provides you with adequate information to do the work. & 26% Of the Employees are Disagree to the Supervisor provides you with not adequate information to do the work.  84% Of The Employees are agreed to the Training provides increase knowledge & skill. & 16% Of The Employees are Disagree to the Training provides not increase knowledge & skill.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

SUGGESTION •

The supervisor/HOD should give regular feedback on performance by holding informal meetings with each individual.HOD should appreciate and encourage employees to work hard.

•

If the top management is not able to keep any promises it should give the reason why it has

not able to keep promises .This information should be communicated to all

employees.

•

All the employees should be treated equally and there should not be any bias treatment.

•

If an employee has gained additional skill he should be assigned task so that he can utilize his skills.

•

HR should convince the employees and make them believe that HR department is for their well being. Besides staff meetings HR should conduct social gatherings for all departments so that the relation between HR and the employees will improve .This will help the employees to express their problems freely and frankly.

•

The training needs of the employees should be reviewed at least twice a year. Based on that training programs should be conducted to all the employees.

•

Day to day work related training should be provided that is 80% job related and 20% on management skills.

•

Conduct the workshop on team development. So that all employees are aware of the benefits of teamwork.

•

yet more concentration or more measures should be taken for the safety.

•

If the employees request for facilities such as phone, printer etc; it should be checked whether it this really necessary and it should be provided.

•

Opportunity should be given to the employees to express their views, ideas. Cultural activities should be held to further motivate the employees to attain the goal.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI •

Communication method should be improved; it should be easily under stable by each employee.

CONCLUSION: Employee satisfaction is the realizing the direct relationship between happy and unhappy employees.

Following are the dimensions of employee satisfaction  Employee retention  Productivity  Customer satisfaction  Profitability.

All the above mentioned factors are obtained only if the employees are satisfied .This is because satisfied employees tend to be more creative ,tend to accept challenging jobs which is an promotional opportunity to them .They tend to be more productive.

Employees with higher job satisfaction: believe that the organization will be satisfying in the long run . care about the quality of their work •

are more committed to the organization

•

Have higher retention rates, and

•

are more productive.

To attain the long run goal employees should be treated equally , and should have opportunity to express their views, ideas and opinions. They should be updated and accessible to all the employees so that the employees are aware of all policies of the organization. The supervisor should have the good leadership qualities and should give positive feedback at regular interval.

The working environment should be good so that the employees will have sense of pride in working for the organization and should be provided with the necessary facilities and adequate Babasabpatilfreepptmba.com

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI space work efficiently. Loyalty and performance should be rewarded by providing opportunities for career development

QUESTIONNAIRE Employee Satisfaction Survey 1. The infrastructure provided in dept enables to do my job better a) Agree b) Disagree 2. Doing job in alternative ways is encouraged in department. a) Agree b) Disagree 3. Materials & equipments provided at the right time and at the right place. a) Agree b) Disagree 4. The safety measures in department are good a) Agree b) Disagree 5. Opportunity is given to do which you are good at. a) Agree b) Disagree 6. The grievances & complaints are handled in time & satisfactorily. a) Agree b) Disagree 7. Opportunity is given to learn and glow in the work place. a) Agree b) Disagree 8. The communication meeting has help to me in the canteen is useful a) Agree b) Disagree 9. I get clear communication from the notice Board. a) Agree b) Disagree 10. The welfare facilities provided in company are adequate & well maintained.

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI a) Agree b) Disagree

11. The transport facility is good and timely. a) Agree b) Disagree 12. The fringe benefits are good a) Agree b) Disagree 13. The medical facilities provided are good. a) Agree b) Disagree 14. The unit has a bright future. a) Agree b) Disagree 15. The canteen facilities provided are good a) Agree b) Disagree 16. Supervisor keeps you well informed about what is going on in the department. a) Agree b) Disagree 17. Supervisor spends adequate time in your development.. a) Agree b) Disagree 18. Supervisor encourages your talent/intelligence. a) Agree b) Disagree 19. Supervisor provides you with adequate information to do the work. a) Agree b) Disagree 20. Training provided increases knowledge & skill. a) Agree b) Disagree Babasabpatilfreepptmba.com

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

BIBOLOGRAPHY

Books: •

Personnel and Human Resource Management -P.Subba Rao

•

Company Manuals

Websites: •

www.google.com

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

CODE SHEET SL NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

Q1

Q2

1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 2 1 1 1 1 2 1 2 1 1 1 1 1 1 1

1 2 1 2 1 1 1 1 2 1 1 2 2 1 1 2 1 1 1 1 1 1 2 1 2 1 1 1 1 1 2 1 1 2 1 1 2 2 2 2 1 1 1 1 2 2 1 2

Q3 Q4 Q5 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 1 1 1 2 2 1 2 1 1 2 1 1 1 1 1 1 1 1 1

2 2 1 1 1 2 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 1 2 1 1 2 1 2 1

2 1 2 1 1 2 1 1 2 2 2 2 2 2 1 2 1 2 1 1 1 1 2 2 2 1 1 1 1 1 2 1 2 1 1 1 2 1 2 2 1 2 1 1 2 2 2 2

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Q6 Q7 Q8 Q9 Q10 Q11 Q1 Q13 Q1 Q15 Q16 Q17 Q18 2 4 1 2 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 2 1 1 1 2 1 2 1 1 1 2 1 2 1 1 1 1 1 1 1 2 1 1 2 1 1 2 1 1 1 2 1 1 2 2 1 2 1 1 1 1 1 1 1 2 1 1 1 1 1 1 2 2 1 1 1 1 1 1 2 1 1 2 1 1 1 1 1 1 2 1 1 2 1 1 2 1 1 2 1 1 1 1 1 1 1 1 2 1 2 1 2 1 1 1 2 1 1 1 1 1 2 1 1 1 2 1 1 1 1 1 1 1 1 1 1 2 2 1 1 1 1 1 1 1 1 1 2 1 1 1 2 1 1 2 1 1 1 1 1 1 1 1 2 2 2 1 2 1 1 1 1 1 2 1 2 1 1 1 1 2 1 1 1 1 1 1 1 1 1 2 2 1 1 1 1 1 1 1 2 1 2 1 1 1 1 1 1 1 1 1 1 1 1 2 2 1 1 1 1 2 1 1 1 1 2 1 1 2 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 2 1 2 1 1 2 1 1 1 2 1 2 1 2 2 2 1 2 1 2 1 1 1 1 1 2 1 2 1 2 1 2 1 1 1 1 1 2 1 1 2 1 1 2 2 1 1 2 1 1 2 1 1 2 1 1 1 1 1 1 1 1 2 1 1 1 2 2 1 1 1 1 1 2 1 1 2 1 1 1 1 1 1 1 2 1 1 2 1 2 1 1 1 1 1 2 2 1 1 2 1 1 2 1 1 1 1 2 1 2 1 1 2 1 1 2 1 2 2 1 1 1 1 1 1 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 2 2 2 2 1 1 2 1 1 1 2 1 1 1 1 1 1 1 2 2 1 2 1 1 1 1 1 1 1 2 2 2 2 1 1 2 2 1 1 1 1 1 2 1 2 2 1 2 1 1 2 1 1 1 1 2 1 2 2 1 1 1 1 1 1 1 1 1 2 1 1 1 2 1 1 1 1 2 2 1 1 2 1 1 1 2 1 2 2 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 1 2 2 2 2 2 2 2 1 1 1 1 1 2 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 2 1 1 1 2 1 1 1 1 1 1 1 1 2 2 2 1

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Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100

1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 2 1 1 1 1 2 1 2 1 1 1 1 1 1 1 1 1

1 1 1 2 1 2 1 1 1 1 2 1 1 2 2 1 1 2 1 1 1 1 1 1 2 1 2 1 1 1 1 1 2 1 1 2 1 1 2 2 2 2 1 1 1 1 2 2 1 2 1 1

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 1 1 1 2 2 1 2 1 1 2 1 1 1 1 1 1 1 1 1 1 1

2 1 2 2 1 1 1 2 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 1 2 1 1 2 1 2 1 2 1

2 1 2 1 2 1 1 2 1 1 2 2 2 2 2 2 1 2 1 2 1 1 1 1 2 2 2 1 1 1 1 1 2 1 2 1 1 1 2 1 2 2 1 2 1 1 2 2 2 2 2 1

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2 2 1 1 2 1 2 1 1 2 1 2 1 1 2 2 2 1 1 1 1 1 2 1 2 2 1 1 1 2 2 1 1 1 1 1 1 2 2 1 2 1 1 1 2 1 2 1 1 2 2 2

1 1 2 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 2 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1

1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1

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1 1 1 1 1 2 2 1 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 1 2 2 2 1 1 1 1 1 2 1 1 1 1 1 2 2 1 1 1 1 1 1 1

1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 1 1 1 1 1 2 1 1 2 1 1 1 1 1 2 1 1 1 1 1 1 1 2 1 1 1 1 1 1

1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 2 1 1 1 1 1 1

2 1 2 2 2 2 2 1 2 2 1 2 1 2 1 2 1 2 1 2 1 1 2 1 2 2 1 2 2 2 2 1 1 1 1 1 1 2 1 2 2 2 2 2 1 1 2 1 2 1 2 1

1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 2 1 1 1 1 1 1

2 1 1 2 2 1 1 2 1 1 1 1 2 1 1 2 1 2 2 1 1 2 2 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 2 2 2 2 1 1 1 2 1 1 1 1 2 1

1 1 1 2 1 2 1 2 1 2 2 1 2 1 2 1 1 1 2 2 1 1 2 2 2 2 2 1 1 1 2 1 2 1 1 1 1 2 2 2 2 2 1 1 1 2 2 1 2 2 1 1

1 2 1 1 1 1 1 1 1 1 1 2 1 2 2 1 2 1 1 1 1 2 2 1 1 1 2 1 1 1 1 1 2 1 1 2 1 1 1 1 1 1 2 2 1 2 1 1 1 2 1 2

1 2 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 1 1 1 1 1 1 2 1 1 1 1 1 2 1 1 2 1 1 1 1 1 2 1 2 1 1 1 1 2 1 1 1 2 1 2

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 2 1 1 1 2 1 1 1 2 1 1 1 1 1 1 2 1 1 1 2 1 2 1 1 1 1 1 1