17 minute read
Stadium Maps
500 Level Escalator/Elevators
TEAM STORE
GUEST SERVICES
FIRST AID MEN’S RESTROOM
WOMEN’S RESTROOM
FAMILY RESTROOM CHARGING STATION
Devils Backbone Bar
Gate
CLUB LEVEL
500 Level Escalator/Elevators
500 Level Escalator
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TEAM STORE
GUEST SERVICES
FIRST AID MEN’S RESTROOM
WOMEN’S RESTROOM
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500 Level Escalator/Elevators
Gate
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Gate
UPPER LEVELS
Emergency Stairs
Emergency Stairs
TEAM STORE
GUEST SERVICES
FIRST AID MEN’S RESTROOM
WOMEN’S RESTROOM
FAMILY RESTROOM CHARGING STATION
500 Level Escalator
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Emergency Stairs
Emergency Stairs
500 Level Escalator/Elevators
To change the attention name on an account, requests must be submitted in writing to the Ravens Ticket Office by the primary account holder of record . If the account is in a company’s name, the request must be made on company letterhead by a person authorized to make such a request . The PSL Owner must include their account number and signature on the fax or letter . Depending on the nature of the change, a transfer form may be required .
PARKING OPERATIONS
Standard Parking Plus (SP+) is the parking operator for the Camden Yards Sports Complex and they can be reached by calling 410-347-9330 . Parking lots open 4 .5 hours prior to kickoff and all lots at M&T Bank Stadium are sold in advance by permit only . Buses and oversized vehicles can be accommodated but please call in advance to reserve a space . Tailgating rules apply, and all tailgating activities on stadiumcontrolled parking lots must end 30 minutes after the start of the event; after which fans must enter the stadium or otherwise leave the parking lots .
PARKING-ONLINE RESERVATIONS
Fans without parking permits, can visit baltimoreravens .com/parking for options to purchase available guaranteed parking in the stadium area through a partnership with Spot Hero .
PERMANENT SEAT LICENSES & SEASON TICKETS
Permanent Seat Licenses must be purchased in conjunction with season tickets . Contact the ticket office at 410-261-RAVE (7283) or baltimoreravens . com/tickets for more information and availability .
PLAYOFF TICKETS
PSL Owners will receive playoff tickets either via season ticket card or by mobile . These tickets will be activated once purchased through early bird offer or playoff invoicing process .
PSL REWARDS
Every PSL Owner is eligible to win one of 2,300+ special Ravens prizes and experiences each season! Increase your chances of being selected is by renewing your tickets by May 15, paying in full early, using cash or check, making sure your tickets are used each week and committing to purchase playoff tickets . PSL Owners are selected and notified throughout the year . Check out our monthly PSL Rewards e-Newsletter or visit BaltimoreRavens .com/ PSLOwnerRewards . Looking to buy or sell PSLs? Visit the Ravens PSL Marketplace, the official site to buy or sell Ravens PSLs . All postings are verified by the Ravens . For more information on the easiest way to buy or sell PSLs visit BaltimoreRavens .com/tickets or call us at 410-261-RAVE (7283) .
RAVENS TICKET OFFICE
The Ravens daily ticket operation has moved to the Southwest area of the stadium, near Gate D . On weekdays, fans can park in lot D and enter the Southwest Suite entrance to handle ticket business . On Saturdays and Sundays when the team is at home, the main ticket office will be open between Gates E & F .
Mailing Address:
Baltimore Ravens M&T Bank Stadium 1101 Russell Street Baltimore, MD 21230 Phone: 410-261-RAVE (7283) Fax: 410-468-1340 Hours of operation: Mon-Fri 9:00 a.m.-5:00 p.m.
(Saturday prior to home games 10 a .m . - 4 p .m .) *Hours subject to change
RAVENS RIDE
Ravens Ride park and ride bus service is the best and easiest ride to all Ravens home games . Offering a safe, comfortable and convenient transportation solution with departures from Carney, Jessup, South West & White Marsh Park and Rides as well as Manchester, Westminster and Owings Mills . Season bus passes are available at discounted rates . Preseason game transportation is available also . Take the early bus so you can enjoy Ravens Walk before the game! Ravens Walk bus departs 3 .5 hours before kickoff . Reservations are strongly suggested for the Ravens Walk bus . For more information, pricing and to find the location nearest you, please visit www . ravensride .net . New locations under consideration based on interest level .
RAVENS WALK
Tired of doing all the work to put on the perfect tailgate? Leave the food at home and head to RavensWalk, presented by Safeway, for the ultimate tailgate experience for all Ravens Fans . Located on the walkway connecting Oriole Park to M&T Bank Stadium, between lots B and C, fans can experience one of the NFL’s best pre-game tailgate areas . Open 3
hours before every Ravens home game, fans can enjoy a number of different bars and food stations (with special pricing), Live bands, a DJ and live broadcast of the official Ravens pregame show on 98 Rock .
RESTROOMS
There are 46 restrooms on the upper and lower concourses and 28 on the Club Level . Family restrooms (with changing tables) are located on the lower level concourse, Sections 127 & 153; Club Level Section 220; upper level concourse Sections 513, 527, 540 & 553 . Changing stations are available in all restrooms . All restrooms are handicap accessible .
SMOKING POLICY
M&T Bank Stadium is a smoke-free facility as required by Maryland State Law . There are no designated smoking areas inside M&T Bank Stadium .Designated smoking areas are located outside of Gates A, B, C, and D . These areas may not be available until 15 minutes after kickoff . This policy also applies to electronic cigarettes or any alternative smoking product – they are not permitted . Guests who fail to comply with this policy may be ejected from the stadium . Smokeless tobacco must be used responsibly . Spitting on the ground is prohibited .
STADIUM TOURS
Stadium tours can be booked in advance for groups of 20 or more . To schedule a tour call 410-261-RAVE (7283) or visit baltimoreravens .com/tours for more info .
SUITE LEVEL RE-ENTRY POLICY
All suite level tickets will be scanned upon entry to the suite level and exit . Only guests holding valid tickets will be allowed entry .
TALON PUB
The Talon Pub is located on the lower level concourse near Section 148 . Dogfish Head, Crown Royal and Tanqueray are featured and the Talon Pub includes multiple televisions to watch pregame NFL programming . Each guest receives a premium game ticket, Ravens hat, an all you-can-eat catered menu and all-you-can-drink Coca-Cola and domestic beer beginning 2 ½ hours prior to kickoff . For more information on this area, please call 410-261-RAVE (7283) . The Blue Point Bar is open to all fans beginning 30 minutes prior to kickoff .
TEXT FOR HELP
A Text for Help Messaging Service is available to all guests with smartphones at M&T Bank Stadium, which offers a fast and easy method to report any issues or concerns directly to the security staff . It’s a simple and convenient process: 1 . Open a blank text message and address the message to 410-324-6141 2 . Text messages can be up to 160 characters in length and a subject for the text is not required . 3 . For us to best serve you, please be as accurate and specific as possible with seat locations and descriptions of the issue or concern . 4 . Once the text message is received by stadium staff, you will receive an immediate confirmation response message stating, “Your message has been received by stadium personnel . ” 5 . The issue will then be reported to appropriate stadium personnel for follow up . If more information is needed, the operator will respond with additional questions .
TICKET EXCHANGE POLICY
The Ravens Ticket Office does not exchange tickets .
TICKET PURCHASING
To purchase single game tickets, visit baltimoreravens .com/tickets, call 410-261-RAVE (7283) or visit the M&T Bank Stadium ticket office during business hours .
RAVENS TICKET EXCHANGE
Can’t use some of your season tickets? The NFL Ticket Exchange powered by Ticketmaster is the safest, most secure place for PSL Owners looking to sell Ravens tickets . Buyers feel confident that all seats posted are guaranteed, even for sold-out games . PSL Owners selling tickets will never deal with ticket delivery or worry about getting paid . Real Ravens fans, real Ravens tickets . Sell Your Tickets at NFL Ticket Exchange by Ticketmaster . PSL Owners’ accounts are linked to NFL Ticket Exchange 1 . Launch the Ravens Mobile App and click Tickets in the bottom menu 2 . Scroll and choose “Manage My Tickets” 3 . Sign in to “My Ravens Account” and select the game you want to manage 4 . Select “Sell” 5 . Choose the tickets you want to sell then select the “Set
Price” button and follow the prompts to finalize sale .
Have questions about the NFL Ticket Exchange powered by Ticketmaster? Please contact NFL TicketExchange Customer Service with questions or for more information at 1-888-NFL-5944 (1-888635-5944) or nflticketexchange@ticketmaster .com .
Please Note Related to Ticket Re-Sale:
• Tickets may be sold for more than the price listed on the ticket . • Ticket holders should never post a picture that includes the barcode as that information could be used to re-sell tickets without the ticket holders’ authorization . • PSL Owners will be notified of fan conduct incidents related to the use of the seats sold via the NFL Ticket Exchange or other similar outlets . Such incidents will be reviewed in conjunction with past PSL account history and patterns of inappropriate behavior could result in the loss of rights to PSL’s and season tickets . See PSL Account Incident
Review for additional information on the incident review process on page 3 .
SUITES
For information on purchasing a luxury suite for the season or a party suite for an individual game at M&T Bank Stadium, please call 410-701-4128 .
SEAT CUSHIONS
Only seat cushions which are one piece are allowed . Seat cushions with zippers, pockets or concealable areas will not be allowed into M&T Bank Stadium .
TICKET RE-SELLING ON STADIUM PROPERTY
For the safety and enjoyment of our fans, please note that ticket re-sales on or around M&T Bank Stadium and the Camden Yards Sports Complex (including box office and parking areas) are subject to the following: • Ticket re-sale at face value or less constitutes solicitation and/or commercial activity, both of which are prohibited by
Maryland law on property owned or operated by the Maryland Stadium Authority . Such conduct could result in citation and criminal prosecution .
TRANSFERRING PSLS
Between January 1 - May 15 and September 1 – October 15 of each year, PSL transfers are permitted by completing a PSL Transfer Form . All transfers must be approved by the Ravens and there is a $50 per seat transfer fee for private transfers . Parking passes are not transferable . Transfers can be done online via the Ravens PSL Marketplace . Please visit www .baltimoreravens . com/tickets for more information . Umbrellas are not permitted in the stadium for the safety and sightlines of other fans . The rain gear of choice is a jacket or poncho .
WIFI
M&T Bank Stadium now features a state of the art, high density WiFi system throughout the stadium that allows fans to quickly connect to the internet . This service, provided by the Ravens & Verizon, is free to all fans . For an enhanced game day experience, be sure to download the Ravens smartphone app from your app store . In addition, the stadium’s cellular network supports multiple carriers, including Verizon, AT&T and Sprint .
WILL CALL
Will Call windows are located on the West side of the stadium at the main ticket office, between gates E and F . During the football season, please call 410-261-RAVE (7283) to confirm hours . On game day, the windows are open 2 ½ hours prior to kickoff . Photo identification is required for all pickups .
As we begin a new season at M&T Bank Stadium, we want to remind all parkers of our tailgate parking policies and offer safety tips for your tailgate party . • Parking permits must be presented at entry digitally with a smartphone or as a PDF . PDF passes must be displayed at all times in lots . • All passes will be scanned for authenticity upon entry • Parking passes allow entry to the designated lot . Passes must be displayed at all times in vehicles parked in lots . • Tents and pop-up tents are not permitted . Keep drive aisles clear at all times . • Please do not tie bags to any fence or tree in and around the lot . • If parkers wish to tailgate in a group, we advise entry to the parking facility together so that the group will be parked together . Once in the lot, spaces may not be reserved for late arriving members . Please follow the directions of the parking attendants . • Parking passes entitle the holder to one parking space .
Adjacent spaces may not be used for grills, chairs, etc ., unless additional parking passes are owned for that space . • Early-Bird parking is available along the perimeter only for the first 1 hour in Lots A and B/C and 2 hours in Lots
G and H after lots open, or until full . Afterwards, spaces will be assigned one section at a time . Fire lanes must be maintained at all times . Be prepared to move if an emergency vehicle needs access . • Signs, commercial signage and/or commercial markings are not permitted to be displayed on vehicles . Utilizing the parking privilege for commercial purposes is not permitted . • Unauthorized, portable restroom facilities are strictly prohibited and use of such facilities will lead to revocation of parking pass privileges . • Tailgating activities on stadium-controlled parking lots must end 30 minutes after the start of the event; after which fans must enter the stadium or otherwise leave the parking lots . • Drones are not permitted on stadium property including stadium lots . • Auxiliary speaker systems and auxiliary power sources are not permitted in the parking lots at any time . Playing music at your vehicle is permitted, however audio should not be heard beyond 50 feet from your vehicle .
OVERSIZED VEHICLES:
RV and Camper parking is permitted on Lot H, with the understanding that if guest safety is compromised in the view of the Baltimore City Fire Marshall, procedures may be altered for RV and Camper parking . For oversized parking please contact 410-347-9330 in advance of gameday . The following terms and conditions must be adhered to for RV and Camper parking on lot G and H:
The following terms and conditions must be adhered to for RV and Camper parking on lot G and H: 1 . RVs and Campers must arrive to the lot no later than 3 hours prior to game time or entry to the lot will not be permitted . No refunds will be issued at that point . The Ravens and SP+ are not responsible for finding alternative parking . 2 . Guests must possess two (2) parking passes in order to park an RV or Camper in the designated
RV and Camper area . If a second pass is needed it can be purchased at the current rate upon entry to the parking lot . 3 . The designated area is located on the South perimeter of the lot only . ALL RVs and Campers must fit entirely within a 9’ x 18’ space . This area does allow for vehicles to hang over onto the sidewalk .
TAILGATING:
• Cooking is not permitted within two (2)feet of vehicles . • Charcoal Cooking: Use self-starting briquettes only . No lighter fluid is permitted . Always use fresh coals . • Propane Cooking: There is a twenty-pound tank limit . The canister must be mounted to grill assembly . • Fires are not to be left unattended! Discard used coals in red barrels located in the lot . All fires must be contained and operated in a safe manner at all times . Do not place hot grills under your vehicle to be used later . • Open burning in Baltimore City is prohibited .
Recreational fires, outdoor fire pits and the use of any combustible or flammable liquids in a container or open space as a fuel source is prohibited . • The fire code official is authorized to order the extinguishment of open burning that creates or adds to a hazardous or objectionable situation . The Ravens and Standard Parking Plus (SP+) want your tailgate experience to be safe and enjoyable for all . Please contact our Guest Services representatives at 410-230-8017 or Standard Parking Plus at 410-347-9330 if you have any questions .
The Raven may revoke tailgating privileges of individuals who do not comply with any of the above terms and conditions of use.
ADA DROPOFF
MEDIA GATE
1301 WARNER ST. LOT
All lots at M&T Bank Stadium are sold in advance by permit only . If you do not have a permit, please consider an area garage or surface lot . Some area garages sell permits in advance . Visit www .baltimoreravens .com/parking for more information .
Look for the Ravens logo at downtown parking locations! There are more than 30,000 spaces in garages and lots North, East, South and West of M&T Bank Stadium .
For locations of parking garages, call 410-261-RAVE (7283) or check the Ravens website: www .baltimoreravens .com/parking
Park and Ride Bus Transportation www .ravensride .com
For driving directions to specific lots at M&T Bank Stadium visit baltimoreravens .com/ parking . If using a navigational app, please include the specific lot in the destination .
BAG POLICY
Visit baltimoreravens .com/allclear for stadium bag policy . Before leaving your home or car, remember that you may not bring bags, large purses, backpacks, coolers, beverages of any kind, glass, metal or hard plastic containers or umbrellas into M&T Bank Stadium . See page 5 for more details .
FROM THE SOUTH (AIRPORT):
I-95 North towards Baltimore . Take Exit 53 (I395) North to MLK Blvd ./Russell Street (Right Lane) . Take first exit ramp (follow lighted signs) . Stadium complex is at bottom of ramp .
FROM THE NORTHWEST:
I-83 South (Baltimore) to Lombard St . and make a right . Then make a left (South) onto Greene St ., M&T Bank Stadium is on your left .
FROM THE NORTHEAST:
I-95 South through Ft . McHenry Tunnel .Take Exit 53 (I-395) North to MLK Blvd ./Russell Street (Right Lane) . Take first exit ramp (follow lighted signs) .Stadium complex is at bottom of ramp .
Use the Ravens App for directions via Waze . Put in your exact destination (i .e . exact lot)
RAVENS RIDE
Ravens Ride park and ride bus service is the best and easiest ride to all Ravens home games . Offering a safe, comfortable and convenient transportation solution with departures from Carney, Jessup, South West & White Marsh Park and Rides as well as Manchester, Westminster and Owings Mills . Season bus passes are available at discounted rates . Pre-season game transportation is available also . Take the early bus so you can enjoy Ravens Walk before the game! Ravens Walk bus departs 3 .5 hours before kickoff . Reservations are strongly suggested for the Ravens Walk bus . For more information, pricing and to find the location nearest you, please visit www .ravensride .com . New locations under consideration based on interest level .
