Sustainability

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To be the leading national sustainable housebuilder, we’re continuing to focus on six issues that matter most to our stakeholders. These cover a much wider range of issues than environmental issues and energy efficiency alone – everything from keeping people safe, to attracting, inspiring and investing in people and sustainable places to live. Here are some highlights from the past few months:

Operating efficiency By focusing on four waste reduction initiatives – plasterboard rightsizing, Wellsafe stairwells (to eliminate the need for sacrificial joists), ready-cut deck flooring, and pallet re-use, we have delivered an estimated 3,400 tonne reduction in waste created this year. A biomass boiler installed at our BD Living furniture factory in June will turn wood waste into heat, reducing carbon emissions by about 80 tonnes per year and reduce wood waste by one tonne per day.

The first swift bricks installed at Kingsbrook

Sustainable and responsible sourcing We’re continuing to engage suppliers through the Supply Chain Sustainability School, which provides free learning materials and workshops for suppliers. We are a founder and Chair of the Homes leadership group of the School, and sit on their Modern Slavery special interest group. The School is now taking an industry-wide approach to signing up sub-contractors with a series of regional workshops.

Sustainable places to live After installing over 170 swift bricks in homes at Exeter, Aylesbury, and East and West Yorkshire we are now encouraging habitation at Kingsbrook, Aylesbury by playing swift calling noises with the help of residents. We are sponsoring the development of guidance on delivering net gains for biodiversity being developed by CIRIA, CIEEM and IEMA. Our input is helping ensure guidance is practical for homebuilders to deliver. Group Marketing have updated the integration of sustainability information into content on our customer-facing Barratt and David Wilson Homes websites.

Investing in innovation and development Bringing together 11 suppliers with the NHBC and other industry and environmental experts, we held a workshop to look in to the design and materials options available for adapting homes for climate change.

Attracting, inspiring and investing in people You can find more information on how we’re investing in our people on pages 11 and 14.

Keeping people safe Find out more on page 22.

Sustainability online Early this year, we made some improvements to the www.barrattdevelopments. co.uk/sustainability section of our website so you can read about all our six issues and Group targets. A new ‘Taking Action’ resource shows the industry-leading practical steps we’re taking across many areas.

Our customers...

How we're putting them first

Customer First means more than just building great homes, it also means providing an outstanding customer experience. Following on from the article in Issue 19 of Foundations, we wanted to share some recent comments and notes that show how much our customers appreciate what we do for them.

Dear Barratt , ...I love my house and the staff at your Oakhurst Plac e ar e fa ntastic and a cr edit to your c ompan y. The girls in the sales offi ce have been gr eat. The team have helped me with other stuff outside their re mit…

Mr B, Oakhur st Place, Southern Countie s

Our Mercia division went above and beyond for a customer, adding a bird table to their moving in pack following a series of happy tweets.

First night in our new home. Celebrating with some delicious Denbies Greenfields in our new @BarrattHomes mugs. Bob and Jay from sales have been great, but Guy (assistant site manager) has been really outstanding. Thanks guys! #home Mr D, Longford Park, West Midlands

I just want to post a message about the Coppice Meadows development and its site manager – such fantastic service, and congratulations on winning the award (Pride in the Job)! We moved in yesterday and everyone that works for DWH has been brilliant, especially Jak! Our house is amazing too! Ms W, Coppice Meadows, Mercia