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Lifeline Service Peace of mind at the push of a button
Lifeline Service Who is the service for? Our Lifeline Service is for anybody who feels vulnerable or may need extra reassurance in their home. What does the service offer? Our lifeline service includes access to our 24-hour control room, 12-weekly visits by a warden and a full support plan. If your key holders are unable to attend in an emergency our wardens will visit you to make sure we get you the help that you require. How does the service work? Our Lifeline Service is linked through your telephone line to our 24-hour control room. If you need help you can make an emergency call from anywhere in your home or garden up to a distance of 100 metres from where the Lifeline is sited.
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tel: 0800 590 542
What do I need in my home for the lifeline to be installed? 1.
An electrical socket and phone socket that are on the same wall and no more than six feet apart.
2.
A standard home telephone line.
3.
If the household has an internet connection, an ADSL adaptor will be required
What personal details do I need to provide for the Lifeline to be installed? 1.
Your name, address and telephone number
2. Your date of birth and pre-existing medical conditions 3.
The name and telephone number of your GP
4. The name and telephone number for your key holders This is the information we need to help you in an emergency.
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Lifeline Service Who can be a key holder? A key holder can be a family member, friend or neighbour who is prepared to visit to your home if you pressed your pendant and we were unable to speak to you. What if I have no-one to be a key holder? We are happy to install a key safe as part of our service – see lifeline packages below.
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tel: 0800 590 542
What is a key safe? A key safe is a small lockable box that is fitted to an external wall of your home. It can only be opened by entering a code that you have chosen. This code will only be passed to the emergency services if you need them. What happens if I can’t hear you when I call for help? If we are unable to get a response from you through the lifeline we will ring you on your telephone. If you do not answer your telephone, we will treat your call as an emergency and contact your key holders in listed order. If you do not have any key holders and have a key safe installed, we will ask a warden to check on you. What will happen if I press the pendant by mistake? As long as you answer when we take your call and we are happy that you are OK, we will close the call and reset the alarm for you.
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Lifeline Service Our choice of three packages will provide security and peace of mind for you and your family. Bronze – lifeline with pendant only Silver – lifeline, pendant and small key safe Gold – lifeline, pendant and large key safe
How much will it cost? Bronze service
£3 per week
Silver service
£4 per week
Gold service
£4.50 per week
£16 one-off installation charge for all packages.
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tel: 0800 590 542
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Who might get help? Contacts 0800 590 542 www.a1housing.co.uk customer.services@a1housing.co.uk text us on 07860 021 511 Visit us at: Retford Property Shop Town Hall, 17B The Square, Retford DN22 6DB Worksop Property Shop Queen’s Buildings, Potter Street, Worksop S80 2AH Head Office - Carlton Forest House Hundred Acre Lane, Worksop S81 0TS All officers are open Monday to Friday 9am to 5pm
If you need any help communicating with us or understanding any of our documents, please contact us on 0800 590 542. We can arrange for a copy of this document in large print, audiotape, Braille or for a Language Line interpreter to help you.
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