This issue‌ Your guide to Spring days out in our area
The magazine for the people of Bath and North East Somerset | Spring 2016
Win ÂŁ50
in our phot competitio o n on page 6
Keep people moving A round-up of transport schemes and initiatives
More active more often
Transforming our leisure centres for a healthier future Brought to you in partnership with:
Plus... All the latest news including budget plans and a new urban gull strategy
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Welcome
Spring 2016
If you have problems reading this magazine, please contact Bath & North East Somerset Council for a braille or larger version on 01225 477495
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elcome to the Spring 2016 issue of Connect magazine. We’ve had a busy start to the year, and inside you can find out more about what’s going on and some of our key activities coming up. On page 16, you can discover how our investment in leisure centre improvements in Bath, Keynsham & Culverhay, will help support the delivery of the Council’s Fit for Life strategy to encourage more people to get more active, more often – especially families with children and young people, older people or those carrying excess weight. Our improved leisure facilities are well worth a look. We’re also getting into shape for the Police and Crime Commissioner elections on 5th May. The Council is co-ordinating the election across the whole of the Avon and Somerset Police Area. Police and Crime Commissioners make decisions that will have a key impact on how our local area looks and feels, and how the
policing needs of local communities are met. So it’s important you’re registered to vote to ensure you can have your say. Take a look at page 14 to learn more. As part of our commitment to improving local transport, page 10 highlights how our co-ordinated highways improvements, community transport and parking initiatives are complementing each other to deliver the aims of the Council’s Transport Strategy – principally to keep people moving in and around Bath and North East Somerset.
“It’s important you’re registered to vote to ensure that you can have your say” Finally, on page 38, you can meet one of our Planning Enforcement Officers and learn more about what they do on a day-to-day basis whilst dealing with one of the Council’s busiest core functions. Believe me, it’s quite an eye-opener! Councillor Tim Warren Leader of Bath & North East Somerset Council
is brought to you by...
Connect magazine is distributed to 76,000 households. It is produced in partnership between Bath & North East Somerset Council and MediaClash.
MediaClash, Circus Mews House Circus Mews Bath BA1 2PW T: 01225 475800 W: www.mediaclash.co.uk
In this issue... Newsdesk............................... 4 The latest news from our area, includes your chance to win £50 in our competition
Events diary............................ 8 There’s plenty to do in Spring including art, comedy, music and golf croquet
Keep people moving..............10 How fresh initiatives are helping to deliver the aims of the Council’s Transport Strategy
PCC Elections.........................14 The Police and Crime Commissioner elections are to be held on 5th May
A healthier future....................16 The latest on proposed changes to leisure centres in our areas
Pupil Premium.........................18 Find out about additional funding for 3-4 year olds
Trading standards..................19 Looking for a business that puts its customers first?
Investing in Youth.................. 23 A new programme for Young Carers has been launched
Food recycling....................... 24 Some creative tips to help you eat healthily and save money
GP Patient Survey................. 28 With your help we can make our GP practices even better
Meet the.................................. 38 Planning Enforcement Officer and Winter Olympics hopeful, Patrick O’Brien
For advertising enquiries contact pat.white@mediaclash.co.uk www.bathnes.gov.uk | 3
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Newsdesk Newsdesk
Keeping you informed with the latest news from the area
The Council has set out its plans for 2016/17
Investing in the future
The Council approves the budget for plans to deliver increased efficiency while protecting frontline services in B&NES
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t a full Council meeting in February, Bath & North East Somerset councillors approved a range of plans to protect essential frontline services as part of a balanced budget. Through a combination of increased efficiency and innovative ways to save money while continuing to deliver services, the Council has succeeded in setting aside funds for investment in the future of the area which will allow it to focus on its core priorities. Last December’s announcement on local government funding saw a larger than expected reduction in Government grant, and the Council has been working to find an additional £3.6 million worth of savings over the coming year, over and above the £38 million it had already been working to achieve over the next four years. A spokesman said: “Bath and North East Somerset is facing the biggest financial challenge in its history, including reductions in Government funding and increasing demand for services such as social care.”
The Cabinet has undertaken a root-andbranch review of Council finances and identified specific investment priorities as part of its commitment to delivering three core aims for the Council – to ensure that it is: efficient and well-run; invests in the future of the area; puts the interests of residents first. To achieve this, the Cabinet is focusing on a series of key priorities including: n Investing an additional £500k in highway maintenance, over and above the £3.6m granted by Government, to improve the condition of our local roads n Investing more than £3.2m in new affordable housing schemes throughout the area n Investing up to £30m to support the delivery of Bath Quays n Investing more than £6m in new and improved school buildings n Providing £85k to tackle the urban gull problem (see opposite) n Investing more than £1m in Disabled Facilities Grants to enable home adaptations that support greater independence
for elderly and vulnerable residents n Saving more than £5m through internal organisational savings and financial efficiencies The Council also plans to generate over £3m of new income for 2016-17 by innovative means such as: growing the visitor economy with more markets, pop-ups and events; increasing the Council’s commercial property estate; developing the CCTV service to operate on a more commercial footing; and increasing income from their Heritage assets. n
Find out more For more details on the Council’s plans for investing in the future of Bath and North East Somerset, visit www.bathnes.gov.uk/services/ your-council-and-democracy/ budgets-and-spending
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www.bathnes.gov.uk/latestnews
Sugar is not so sweet
News round-up
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new app has been created to help parents see how much sugar there is in everyday food and drink. It was developed following revelations that children between the ages of four and ten consume an estimated 5,500 sugar cubes a year, adding up to 22kg – the weight of an average five-year-old. Currently around a quarter of four to five-year-olds and almost a third of ten to 11-year-olds in B&NES are overweight or obese. This makes them more likely to be obese as adults and prone to a range of serious health problems, such as heart disease, Type 2 diabetes and some cancers. The app is part of a new national Change4Life campaign. The Council’s Director of Public Health Bruce Laurence says: “The latest child obesity figures for Bath and North East Somerset highlight the importance for families to cut back on sugar. It lurks in everyday food and drink, taking children well over the maximum recommended amount. “We’re encouraging parents across our locality to download the new Sugar Smart app and take control of the amount of sugar their family consumes to protect them from the risks of too much sugar.” The campaign also includes a short film warning
Carpet bedding in Bath’s Parade Gardens
Enter Bath in Bloom!
Welton School pupils support the campaign parents about the dangers of eating too much sugar, and reveals some of the sugar content of everyday food and drink: a 43g chocolate bar contains six cubes of sugar, a 200ml juice drink contains over five cubes and a can of cola nine. The Sugar Smart app is free and works by scanning the barcodes of products and revealing the amount of total sugar they contain in cubes and grams. For more information and to download the app, visit www.nhs/change4life. n
Urban gull strategies
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&NES has adopted a new approach to dealing with the gull problem in Bath by developing a three-point plan to: deter the gull population from settling in our area; reduce access to food sources; and improve communication with the public on the importance of working together to tackle this problem. The Council has earmarked £85,000 to trial a series of measures to deter the gull population using treatments, including the removal of nests in designated areas where evidence confirms large or increasing numbers of breeding pairs. Alongside this the Council will work with students from the University of the West of England (UWE) and Middlesex University, by embarking on an 18-month research project to map and track the behaviour of the birds as they interact with their food sources and nesting sites. UWE Head of Psychology Dr Chris Pawson explains: “We’re interested in the interaction between the birds and their
environment. We want to gather more knowledge of the lifecycle of these protected gulls. They are intelligent animals that can live for over 30 years, and they’re making complex decisions about where they nest. There are some areas of Bath that gulls don’t go near, even though the food source potential is very much the same, and we want to know why.” n
The Bath in Bloom Competition is open to all residents, businesses, schools, institutions or groups within Bath and North East Somerset. Bath has a history of success in the competition and won Gold in 2014, so send in your entry! For details of how to enter and to download a form, visit www.bathnes.gov.uk/services/ sport-leisure-and-parks/parks-informationand-maintenance/bath-bloom. Entries should be in by 5pm on Monday 30 May.
Rogue trader convicted A rogue trader has been convicted of fraud after a prosecution brought by B&NES. Mr Craig Graydon, 45, trading as C L Graydon Building Contractors Ltd, had advertised bi-fold doors for sale for £800 and accepted a £400 deposit from customers for the doors without ever having them in his possession. To avoid falling victim to rogue traders, use the ‘Buy with Confidence’ approved trader directory, available from the Council’s One Stop Shops, by visiting www.bathnes.gov.uk/BuyWithConfidence or calling 01225 396759.
LEDs get green light The Council plans to renew large sections of B&NES’ street lighting network with new, energy-efficient LED (Light Emitting Diode) lights. Up to 11% of B&NES’ carbon emissions are generated by its street lights, and LEDs reduce energy consumption by up to 60%. More than 8,500 lights have been targeted for replacement by the end of summer 2017.
Bus shelters updated
Gulls can live for 30 years
Two shelters at Bath’s Westgate Buildings bus stops are to be replaced with new ones incorporating Real Time information feeds. The Council replaced one in February and the second one will be installed in April. The work involves road closure, and temporary arrangements will be put in place. The Council regrets any temporary inconvenience caused while work is being done. For details of the temporary arrangements, visit www. bathnes.gov.uk/latestnews/improvedbus-shelters-westgate-buildings.
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Newsdesk
Get active!
News round-up
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he Council relaunches its Passport to Health scheme this spring with two new providers: Greenwich Leisure and Writhlington Leisure Trust. The scheme, which has been in operation for ten years, supports inactive individuals who are at risk of heart disease or are diagnosed with low mood and low self-esteem. It currently helps around 700 people a year through GP referrals, and from April there will be an additional 150 places available. Passport to Health offers a tailored 12-week activity programme for local residents aged 16 and over across the whole of Bath and North East Somerset. All exercise sessions will
Builders celebrated
Exercise is good for both body and mind
remain low cost and all health screening and motivational support will continue to be provided free of charge. For more information or to sign up, please contact Sirona Healthy Lifestyle Service on 01225 831852 or email: healthylifestyleservice@sirona-cic.org.uk. n
Roman Baths wins top tourism award
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he Roman Baths has been named its efforts to welcome all types of visitors, and Winner of Winners in the South West particular praise was given to the British Sign Tourism Awards and received the Language (BSL) trained staff, BSL audio tours, Gold Award for Access and Inclusivity. large print leaflets, use of braille on exhibits At a glittering ceremony at Exeter Cathedral and online information for people suffering last month, judges selected the Baths as the from claustrophobia. overall winner, in recognition of the Special mention was made of the Baths’ attraction’s extensive provision for wheelchair users consultation and services to (including the availability of local people through free wheelchairs for visitors to borrow), admission with the lowered ticket office counters Council’s Residents’ and accessible toilets. The high Discovery card. standard of training for all Gold Award winners It was also recognised for staff was also noted. n
Connect competition WIN ! Name £50 the location?
Building firms across the region have been celebrated at B&NES’ Building Control Awards. Now in their 16th year, the awards were presented at a ceremony at the Guildhall. The winners, who include South West Contractors, Ken Biggs Contractors, John Perkins Construction and Emerys of Bath, will now be entered into the Local Authority Building Control LABC Building Excellence Awards.
RUH: full-time registrar Bath’s Royal United Hospital now has a full-time office to register both births and deaths. Previously, a registrar had been available for only two days a week dealing with around 12 appointments. The new Monday to Friday service means up to 40 registrations per week can be dealt with. All appointments need to be booked in advance and certificates can only be purchased by debit or credit card. To book, please call 01225 477234.
Here are the latest ongoing projects in your community
Do you recognise this former strip of shops shown in the image? If you do then enter our competition. This photograph was kindly provided by the Bath Records Office (www.batharchives.co.uk)
How to enter Email: Send your answer to connectmagazine@bathnes.gov.uk Post: Send your answer to Connect Competition, Floor 1, Guildhall, Bath BA1 5AW Last issue’s winner: Kit White, Weston, Bath. ANSWER: Beauford Square.
Terms and conditions: Competition open to residents of Bath and North East Somerset only. Employees of MediaClash and Bath & North East Somerset Council (or relatives) not eligible to enter. Editor’s decision is final.
Bishop Sutton Primary School
Phase One of the work is now completed Phase Two, to provide a new single-storey Classroom Block providing five new classrooms and associated welfare facilities, is underway. This phase of the building works is due to be completed in June this year, before moving on to Phase Three: to alter the temporary classroom built in Phase One to provide a primary Food Technology Kitchen.
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Advertising Feature
Car clubs are the ideal vehicle for business travel
Driving your business forward Make the move to a cost-effective, flexible and sustainable way to travel
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hether you run a pool car or pay staff for mileage, for businesses based in Bath managing vehicles can bring a range of complications. From limited parking opportunities to running costs and administration, using a car or van for work can often be far from convenient. Using a car club vehicle is an increasingly practical solution to many of these burdens, providing a cost-effective, flexible and sustainable means of business travel. Annual membership of a car club is a fraction of the cost of owning a vehicle, with none of the ongoing responsibilities: breakdown cover, fuel, servicing and valeting are all included. All car club vehicles are of a high standard, with conventional or electric and hybrid options available as well as varying sizes from superminis to vans. According to the Energy Saving Trust: “A car club can deliver a lower cost per mile than the equivalent grey fleet or pool car journey
as well as significant time and cost savings arising from a reduction in business mileage.”
Business membership offers:
n A range of vehicles at designated spots within the city centre – dedicated parking bays mean no searching for a space. n Online booking via an app or website – create or amend bookings 365 days a year, 24 hours a day. n Pay by the hour or for as long as required – central payment means no mileage claims or receipts to process. n Access to a network of vehicles nationwide – hundreds of vehicles available to book nationwide use a local car instead of taxis or hire cars. With car clubs using modern, low emission vehicles, your business can also reduce your carbon footprint and help to achieve sustainability targets. To find out what car club membership can do for your organisation, visit the web page at www.travelwest.info/carclubs-business. n
Suited and booted Suited & Booted Studios are a video production company based in the centre of Bath, and regularly use a car club vehicle. “Membership of the car club means that we are able to avoid the cost of keeping our own pool car which could be standing idle,” explains Director Sara Strickland. “With a variety of cars to choose from we can also tailor our costs, using the smaller run around if we need to pop and visit a client for a production meeting, or the saloon car/van if we are on a shoot and have to transport people and camera kit. The other advantage is that all members of staff who can drive are on our business membership. So, unlike hiring a car and paying for multiple drivers, we are all insured, meaning people can share the driving – handy on those jobs which are the other side of the country! Using the car club we are also able to monitor our motoring costs and travel expenses much more accurately than with a hire car.”
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Calendar
events diary
Spring has sprung and with it an array of colourful events, including Easter fun, comedy and Bath in Fashion, to usher in the sunshine
23 April to 4 June 18-24 April
Dame Zandra Rhodes comes to Bath in Fashion
Chinese Boat Racing, New Year, Cochin, 2015 by Victoria Gamberoni
MARCH
n Life in the Crescent: Residents and Restorations Until 24 April The story of No. 1 Royal Crescent over four centuries from construction to the present day, focussing on key residents including writer, scholar and wine connoisseur George Saintsbury. At No. 1 Royal Crescent, Bath BA1 2LR. www.no1royalcrescent.org.uk 01225 428126
World War One Recruiting Posters Until 13 April This new exhibition features vibrant posters encouraging men to join the war effort. Unseen for many years, they were originally displayed in the building a century ago. At the Victoria Art Gallery, Bridge Street, Bath BA2 4AT. www.victoriagal.org.uk 01225 477233
n Impressionism: Capturing Life Until 5 June This new exhibition brings together 28 masterpieces from British public collections celebrating the art of the Impressionists. Featuring work by Degas, Morisot, Pissarro, Renoir and Sisley. At The Holburne Museum, Great Pulteney Street, Bath BA2 4DB. www.holburne.org 01225 388569 n Grayson Perry: The Vanity of Small Differences Until 10 April This exhibition features six tapestries on a grand scale, created for Grayson Perry’s award-winning Channel 4 series All in the Best Possible Taste. At the Victoria Art Gallery, Bridge Street, Bath BA2 4AT. www.victoriagal.org.uk 01225 477233
Threads Thro’ Time Until 29 May A magnificent collection of West Country embroidery and lace from local workers and groups. Vintage pieces will be displayed alongside contemporary work and the exhibition also features both modern and World War I embroidered cards illustrating the theme of ‘Remembrance’. At the Radstock Museum, Waterloo Road, BA3 3EP. www.radstockmuseum.co.uk l info@radstockmuseum.co.uk 01761 437722
APRIL
n Shepton Giant Flea and Collectors Market 27 March With more than 200 stands, you’re bound to find something just right at the Royal Bath and West Showground, Shepton Mallet, BA4 6QN. 9.30am-4pm. www.sheptonflea.com 01278 784912
n Bath Comedy Festival 1-10 April This year’s promises to be bigger than ever, featuring top comedy stars including Jess Robinson, Arthur Smith, Mark Watson and Hardeep Singh Kohli. www.bathcomedy.com or call Bath Box Office on 01225 463362
n Easter Fun Day 29 March A day out for all the family, with activities, games, craft stalls and an Easter egg hunt. Refreshments available. At the Bath City Farm, Kelston View, Bath BA2 1NW. 11am-2pm. Free entry. No need to book. www.bathcityfarm.org.uk
n Midsomer Norton Farmers’ Market 2 April The first Saturday of each month in The Hollies Garden, High Street, BA3 2DP. For details of other farmers markets, visit www.somersetfarmersmarkets.co.uk 01373 814646
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n Spring Sunshine 6 April Children aged three to six can have fun creating flowers and making a spring collage at the Victoria Art Gallery, Bridge Street, Bath BA2 4AT. Free. www.victoriagal.org.uk 01225 477233 n Rivers of England 16 April Folk-rock band Rivers of England perform songs from their new album Astrophysics. From 7pm. Entry £4. At Victoria Hall, Church Street, Radstock BA3 3QG. www.victoriahallradstock.co.uk 01761 438885 n World Heritage Day 17 April Celebrate Bath’s World Heritage Site status and learn what makes the city so special at the Assembly Rooms, Bennett Street, Bath BA1 2QH. 11am-4pm. Free. www.bathworldheritage.org.uk n Bath in Fashion 18-24 April Iconic designers Dame Zandra Rhodes and Julien Macdonald join a glittering line-up for a week-long celebration of fashion. With talks and workshops, plus catwalk shows in the Assembly Rooms. www.bathinfashion.co.uk
MAY
n The Golf Croquet World Team Championship 15-20 May Bath Croquet Club plays host to this championship in conjunction with Camerton & Peasedown Croquet Club. Spectators welcome and refreshments will be available. At The Rec, Spring Gardens, Bath BA2 4DS. www.bathcroquet.com 01373 812534 n Planning for Peace: Robert Atkinson’s Designs for Bath 17 May A lecture on the 1916 scheme to redesign Bath, illustrating architect Robert Atkinson’s plans to demolish and rebuild the city centre during WWI. Tickets £5. At The Countess of Huntingdon’s Chapel, The Vineyards, Paragon, Bath BA1 5NA. www.bath-preservation-trust.org.uk 01225 338727 n Museums at Night 20 May A night of live music in the atmospheric surroundings of the Roman Baths, Stall Street, Bath BA1 1LZ. 6-10pm. Last entry 9pm. Included in admission price. www.romanbaths.co.uk 01225 477785
Festival of Britain 23 & 24 April A two-day celebration of Marx Brothers humour, featuring the films Animal Crackers and A Night in Casablanca. At The Little Theatre Cinema, St Michael’s Place, Bath Street, Bath BA1 1SF and the Chapel Arts Centre, Bath BA1 1QR. https://bathmarx.wordpress.com
n 44ad Open Studios 20-22 May This studio space, located right beside the Roman Baths, opens its doors to the public during the Party in the City – the event that celebrates the richness of Bath’s cultural scene and kicks off the Bath International Music Festival each year. At 4 Abbey Street, Bath BA1 1NN. www.4ad.net 07753 378325
n Bath Society of Artists 111th Annual Exhibition 23 April to 4 June This hugely popular annual exhibition represents some of the region’s very finest artistic talent. At the Victoria Art Gallery, Bridge Street, Bath BA2 4AT. £4 or free to Discovery Card holders. www.victoriagal.org.uk 01225 477233
n Bath International Music Festival 20-29 May A thrilling line-up of world-class musicians come to Bath and perform at venues all over the city in this successful annual event. For more details and information on how to book, visit www.bathfestivals.org.uk 01225 463362
n Marx Brothers Weekend
An American Toy Story Until 30 October A blockbuster of an exhibition celebrating the effect Hollywood has had on the way we play. Everyone from Disney princesses to budding James Bonds should find something to enjoy in this stunning collection of vintage treasures and modern classics. At the American Museum in Britain, Claverton Manor, Bath BA2 7BD. www.americanmuseum.org 01225 460503
Vivien Leigh Embroidered jacket (far right) worn by
A History of Fashion in 100 Objects
Until 1 January 2016
The Fashion Museum presents 100 ‘star’ objects from its collection, including an embroidered jacket worn by Vivien Leigh. At the Assembly Rooms, Bennett Street, Bath BA1 2QH. Included in admission ticket. www.fashionmuseum.co.uk 01225 477789
n Bath Fringe Festival 27 May to 12 June The South West’s answer to the Edinburgh Fringe takes place over 17 days in early summer every year, and celebrates the richness of local talent across all the art forms in a variety of venues across the city of Bath. For more information, visit www.bathfringe.co.uk 01225 480079 n Bath Vintage & Antiques Sunday Market 29 May A chance to track down some rare vinyl at today’s Music Fair, just one of the events that take place on the first and last Sunday of every month at Green Park Station, Bath BA1 1JB. 8.30am4pm. Forthcoming fairs include the Antique Young Guns Fair (5 June) and the General Market (26 June). www.vintageandantiques.co.uk 07723 611249
JUNE
n Royal Bath & West Show 1-4 June Join the crowds at England’s biggest celebration of rural life, featuring show-jumping, sheep-shearing, local produce and the latest in farming
technology. At the Showground, Shepton Mallet, Somerset BA4 6QN. Adults £19, children £5 in advance. www.bathandwest.com 01749 822200
n Peasedown Party in the Park 11 June This popular annual event is now one of region’s biggest, with music, stalls and a chance to win the Great Village Bake Off. 11.30am-7pm. At Beacon Field and Hall, Peasedown St John, BA2 8SN. For more details, visit www. peasedownpartyinthepark.org.uk n Chew Valley 10k Run 19 June Win a medal by taking part in the 4th edition of this popular race. This year’s supports three local charities: Bloodbikes NICU Support, Bishop Sutton Primary School PTA and Chew Valley School Society. Starts at 9.30am at Bishop Sutton Village Hall, Wick Road, BS39 5XD. For more details and an entry form, visit www.chewvalley10k.co.uk
Add an event Any member of the public or organisation or can add an event to our online calendar. All you need to do is register with us via the website. Events will be searchable by date or category. Visit www.bathnes.gov. uk/events to begin uploading your event.
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Transport is much more than just cars on the road
One good thing
leads to another Here’s how co-ordinating transport initiatives can create a positive chain reaction
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ath is an important World Heritage City and we must look after the environment of the city as well as the rest of North East Somerset while making sure it’s a great place to live and work. Too much vehicle traffic creates congestion, noise and pollution that reduce the quality of life for residents and visitors, and damage the fabric of the town. Bath & North East Somerset Council’s strategy, Getting Around Bath, aims to tackle the transport problems in a co-ordinated and sustainable way. Transport is much more than just cars on the road. It includes bus services, parking, traffic management, highways improvements, community transport, school transport, cycling and walking and much else. Consequently, by linking
together highways works, transport and parking and other initiatives we can make sure that action taken to improve one area also has a positive impact on another. Live timetable information and better bus stops make bus journeys easier and encourage people to leave the car at home, which reduces congestion on the roads. Less traffic congestion means less noise and fewer emissions, which in turn improve the environment for cyclists, pedestrians and residents. When walking and cycling are easier and safer, more people will choose to use them instead of driving (or taking the bus), further reducing congestion and enjoying all the personal benefits of exercise. Which in turn can enhance wellbeing and reduce pressure on health services.
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www.bathnes.gov.uk/transport
Here are the schemes and initiatives which are helping to keep people moving
The Nextbike cycle hire scheme has proven popular week in 2014. Saturday 5 December set a new daily record with 19,586 trips (previous record was 18,686 on 30 November 2013).
3. On your bike
Live timetable information aids travellers
1. Easier bus travel
Bus passengers on nine routes will have noticed a range of improvements over the past two years. As part of the Bath Transportation Package, we’ve installed 100 new or replacement shelters, raised pavements at more than 300 stops, and electronic information boards so you know when the next bus is due. In addition, we’ve built out kerbs to prevent cars blocking bus stops.
Nextbike, the cycle hire scheme introduced in 2014, has become so popular that it is now financially self sufficient. With over 100 bikes available from 11 hire stations, rentals exceed 1,000 per month and the service no longer requires any further subsidy from the Council. It is a good example of how the Council can act as a catalyst to get something up and running until it becomes commercially viable.
4. Working with partners
Another example of the council as catalyst is the new 701 bus service, which links Bath Spa University’s Sion Hill campus with Oldfield Park and Lower Bristol Road. The 701 is open to all and will not only cut car journeys but give Sion Hill residents more choice for getting into Bath or Moorlands Road/Lower Bristol Road. It’s a three-year partnership between the Council and Bath Spa University. The first year’s operation is funded from the Local Sustainable Transport Fund and the University is committed to funding the second and third years’ operation. Talks are underway about a similar scenario for the new housing developments to be built on MoD sites north and south of the city.
5. Cycling and walking
The towpath alongside the Kennet & Avon Canal between Bath and Bathampton is being upgraded to provide a better surface for boots and bikes. This is one of the most popular stretches of the canal and is carrying additional traffic since the opening of the Two Tunnels path. Once complete, the towpath will provide commuters from the eastern fringes and Larkhall with a traffic free route into Bath. Similarly, resurfacing of the Norton Radstock Greenway, an important route linking the town with Midsomer Norton, will encourage more people to walk or cycle to school or work.
2. Record breaking Park & Ride
There’s been a big expansion of the existing Park & Ride facilities with more parking spaces and more bus services into central Bath. In fact, with double the normal frequency of services on all three weekends of the Christmas market, December 2015 was the busiest ever month for the Park & Ride: 84,307 trips during the first full week of the Christmas market, up from 80,048 on the same
Park & Ride services have been expanded
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Similar strategies A Transport Strategy for Keynsham was agreed last year and the Council is beginning to develop similar strategies for the Somer Valley and Chew Valley. Further details and opportunities to become involved will be included in future publicity.
Here are the schemes and initiatives which are helping to keep people moving cont‌ 6. Safely crossing the road
If families and children are to walk (or scoot) to school then they must be able to cross busy roads safely. New pedestrian crossings on Lansdown Road/Julian Road and the bottom of Lansdown Lane help to achieve this.
7. Parking for all: Civil Enforcement Officers
Illegal parking has a negative knock on effect: overstays reduce spaces, unlawful or thoughtlessly parked cars slow down traffic and delay buses. The abuse of Blue Badges is especially difficult for
For legitimate badge holders only
legitimate holders, and also annoys other motorists. This is where Civil Enforcement Officers (previously known as Traffic Wardens or Parking Attendants) come in. They proactively inspect Blue Badges to make sure we identify any abuse and genuine users can find a parking space when the need one. Civil Enforcement Officers are more than just parking attendants; they have an ambassadorial role for the city, providing assistance and information to visitors and residents.
8. Integrated transport solutions for the east of Bath area There will be an open public scrutiny day on 22 March in The Guildhall from 10:00am to 7:00pm considering wider integrated transport solutions for the East of Bath area. This will be an opportunity for the public, key partners and professionals to consider existing information and work to identify alternative solutions for the east of Bath.
Keep our roads safe to cross
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www.bathnes.gov.uk/transport
Keeping Bath moving The Council’s transport strategy, ‘Getting Around Bath’, sets out the vision that: “Bath will enhance its unique status by adopting measures that promote sustainable transport and reduce the intrusion of vehicles, particularly in the historic core. This will enable more economic activity and growth, while enhancing its special character and environment and improving the quality of life for local people”.
Key measures include;
n A walking/cycling strategy to make Bath the UK’s most walkable city n Improved accessibility for people with mobility impairments n A parking strategy to support economic growth with more short-stay parking but at the same time reducing the amount of off-street commuter parking within the city centre n Supporting greater use of public transport to reduce the number of cars entering the city
Parking forms part of the overall strategy
“The Council will continue to seek new ways of improving transport by engaging in conversations with consumers” Enforcing parking regulations fairly keeps traffic flowing and also enables a high turnover of spaces so people can ‘pop and shop’, helping to maintain a vibrant local economy that provides employment opportunities and attracts visitors year round. Both in the city and in rural areas, making public transport more accessible enables families with small children, older people and those with mobility problems to get out and about, as well as enabling local people to get to work. This independence can contribute to a better quality of life and avoid the risks of unemployment, isolation and loneliness. Looking ahead
Looking ahead, the Council will continue to seek new ways of improving transport across
the authority by engaging in conversations with consumers and providers of transport services and working with partners. And in spite of facing the biggest financial challenge in its history, the Council is to keep ‘improving local transport’ as a spending priority for 2016/2017.
n Better management of Heavy Goods Vehicles within the city n Finding a new location for coaches to park once they have dropped visitors in the city centre n There’s more information on the website www.bathnes.gov.uk/ services/parking-and-travel/ transport-plans-and-policies
Key investments will include:
n Funding to support revision and
implementation of transport strategies for Bath, Keynsham, Chew and Somer Valleys to tackle congestion and improve local transport. n Investing an additional £500k in highway maintenance, over and above the £3.6 million granted by Government, in order to better maintain the condition of local roads. n Continued support of local buses, including additional investment through the Better Bus Fund. n
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PCC Elections: use your vote!
Make sure you have your say at the Avon and Somerset Police and Crime Commissioner election on 5 May 2016
E
lections for the Police and Crime Commissioner (PCC) for the Avon and Somerset Police Area, and for the other 40 police force areas in England and Wales, will take place on Thursday 5 May. The role of the PCC, who is elected for a four-year term, is to hold the Chief Constable and police force to account on behalf of the public, so it’s vital for everyone to vote for the person they think will be best for the job. “Police and Crime Commissioners make
decisions which will have a key impact on how your local area looks and feels, and how the policing needs of local communities are met,” says Dr Jo Farrar, Chief Executive of Bath & North East Somerset Council, and Avon and Somerset Police Area Returning Officer. “It’s important that people have their say on Thursday 5 May.” The PCC is responsible for overseeing how crime is tackled in their area and doing everything they can to make sure that the police are providing a good service.
They do this by: n meeting the public regularly to listen to their views on policing; n producing a police and crime plan setting out local policing priorities; n deciding how the budget will be spent; n appointing Chief Constables and dismissing them if necessary. The list of candidates standing for election as PCC in the Avon and Somerset Police Area will be published on Friday 8 April on www.avonpccelection2016.org.uk, and
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www.bathnes.gov.uk/elections
How To Vote
“Police and Crime Commissioners make decisions which will have a key impact on your local area”
In person
Dr Jo Farrar, Chief Executive of B&NES Council additional information on their policies will be available shortly after that date on www.choosemypcc.org.uk.
in the area, the ballot paper will have only one column and you will be asked to mark only one cross.
How to vote at PCC elections
Make sure you register
In these elections you are entitled to vote for a first and a second choice, and there will be two columns next to the list of candidates on the ballot paper. You will be asked to vote for your firstchoice candidate by marking a cross in the first-choice column. You can vote for your second choice candidate by marking a cross in the second-choice column. As long as you mark one cross in the firstchoice column, your vote can be counted, but you should not mark more than one cross in either column. If you decide to vote for only one candidate, make sure your cross is in the first-choice column as otherwise your vote won’t be counted. You should also take care not to put any other mark on the ballot paper. If there are only two candidates standing
?
You can vote at the PCC elections if you are registered to vote, are 18 or over on 5 May and are: n a British citizen; n a European citizen; n a Commonwealth citizen who has leave to remain in the UK or who does not require such leave. British citizens living overseas and registered to vote as overseas electors are not entitled to vote in these elections (unless they are Crown servants or service voters). If you are not yet registered at your current address, it’s quick and easy to do so online at www.avonpccelection2016.org. uk/register-to-vote. Have your National Insurance number handy when you register to vote. You must be registered by midnight on Monday 18 April 2016. n
Could you be a Police & Crime Commissioner?
Are you interested in standing as a PCC candidate? The Police Area Returning Officer who has responsibility for the administration of the election in the Avon and Somerset Police Area will hold a briefing for prospective candidates and agents in the Guildhall, High Street, Bath BA1 5AW at 2pm on Monday 21 March 2016. Information and advice, including application forms and a timetable of events, can be found on the PCC election website www.avonpccelection2016.org.uk, or you can call the Electoral Services office on 01225 477333.
You should receive a poll card between 1 and 7 April telling you where your polling station is. If it doesn’t arrive, B&NES can tell you where you need to go. Polling stations are open 7am-10pm. Don’t worry if you forget or lose your card – you don’t need it to vote.
By post To apply to vote by post, you’ll need to send an application form to B&NES to arrive by 5pm on 19 April. To download a form, visit www.avonpccelection2016. org.uk/register-to-vote. Once registered, you should receive your ballot paper about a week before polling day. If it hasn’t arrived by 28 April, you can get a replacement from B&NES until 5pm on 5 May.
By proxy If you can’t be at the polling station on Thursday 5 May and don’t wish to vote by post, you may appoint somebody you trust to vote on your behalf. If so, you must send an application form to B&NES (stating why you can’t vote in person) to arrive by 5pm on Tuesday 26 April. If you have a medical or workrelated emergency which means you can’t go to the polling station, and it occurs after 26 April, you can apply to vote by emergency proxy. To download a form, go to www.avonpccelection2016. org.uk/register-to-vote. You must apply by 5pm on Thursday 5 May.
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Better facilities will enable people to get healthier and fitter while also having fun
A healthier future
An ambitious multi-million investment in local leisure centres is set to help everyone benefit from a healthier lifestyle
W
hatever your age, life stage or abilities, getting more active will make a positive difference to your physical and mental health and your overall wellbeing. To make sure that local people can reap all the benefits of physical activity, Bath & North East Somerset Council is investing £17 million in improving local leisure centres and creating new leisure facilities. Working in partnership with charitable social enterprise GLL, which operates the Council’s leisure centres under the Better brand, the investment has already seen a revamp of Culverhay Sports Centre, which
now has a new dance studio, functional training spaces and new equipment. The next phase is an upcoming refurbishment of Bath Sports and Leisure Centre, and improved leisure centre facilities are planned for Keynsham, to include a sports hall, swimming pool, fitness suite and studio space. Public engagement in Keynsham is planned in the coming months.
Complete transformation
Kicking off in the spring, an £8 million overhaul of Bath Sports and Leisure Centre will see it transformed into a modern and dynamic centre. The extensive programme of repairs, upgrades and new additions is
“The aim of the refurbishment is to ensure we have great facilities that encourage a lot more people to get active”
set to create a building and facilities that will be a pleasure to use and a real asset to the community long into the future. Although not yet finalised, the current proposals include: n A new teaching and leisure pool n Transformation of the beach area of the fun pool into an interactive water-play area for children of all ages and abilities n New and improved changing spaces n New studio space and party rooms n A trampoline park – wall-to-wall trampolines that are all connected together and have sides made up of angled trampolines to create one huge park where you can literally bounce off the walls n 8-lane ten-pin bowling n An enhanced fitness suite n New double-storey soft play attraction n A remodelled reception space to create a more open-plan feel with better views of the pool
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www.bathnes.gov.uk/services/sport-leisure-and-parks
More people, more active, more often The Fit for Life strategy has four key themes: Active Lifestyles – increasing opportunities for everyday activity, sport and recreation, and preventing and treating ill health for all ages and abilities across the area. The aim is to develop and support activities that start where people are, are fun and sociable, and help to build and strengthen communities. Active Travel – encouraging walking and cycling as a means of getting around, including to school and work, as part of everyday life. Active Design – developing planning policy and practice that supports an increase in physical activity and promotes positive wellbeing for all local residents. Active Environments – maintaining and improving the standard and safety of parks, play facilities, leisure facilities, green spaces and access to the natural environment in order to encourage their use by local residents and visitors.
1 2 3 4
Now in full swing, the strategy has set 2017 as the target for a lot more people to: n Be Active ... for healthier lifestyles n Be Greener ... for a better and more sustainable environment n Be Outdoors ... to enjoy the natural environment n Be Involved ... to make a positive difference n Be Together ... to have fun and enjoy being active
n Creation of a new spa experience with treatment rooms and a relaxation area. The Council’s leisure and business development team believes the upgraded centre will inspire people to come along. A spokesperson said: “The aim of the refurbishment is ensure we have great facilities that encourage a lot more people to get active, particularly those who don’t currently use the leisure centre. It will be a place for the local community to be proud of and, with something for everyone, it will be a fantastic environment for getting fitter and healthier whilst having fun.” The refurbishment of Bath Sports and Leisure Centre starts in May, with all the work carried out in phases so that it can remain open. If any facilities are temporarily out of action during the work, the Centre will do all it can to provide them at an alternative venue.
Fit for life
The investment in leisure centres in Bath, Keynsham and Culverhay will help support delivery of the Council’s ambitious Fit for Life strategy, which is designed to improve the health and wellbeing of everyone in the area, now and into the future. Its aim is to motivate more people to get more active more often – especially families, young people, older people and those who are overweight – and find ways
Find out more
Make use of your local leisure centre
to make physical activity more central to people’s lives. “We are very keen to get more people involved in sport and physical activity. To do that, our facilities need to be modern and welcoming and able to engage the greatest number of people. We particularly want to encourage people who don’t currently do any physical activity at all to take it up regularly, helping to reduce the health inequalities that exist within the district.” The strategy also puts the spotlight on the contribution that sport and physical activity can make to Bath and North East Somerset’s economy, how they can help boost local communities by bringing people together and reducing social isolation, and the role they play in creating a sustainable environment. n
An open event at Bath Sports and Leisure Centre on Wednesday 23 March (2pm-8pm) is your chance to give your views on the refurbishment proposals and find out more about what’s happening. To find out more about your local leisure centre go to www.better.org.uk or call: n Bath Sports and Leisure Centre 01225 486905 n Keynsham Leisure Centre 01225 439680 n Culverhay Sports Centre 01225 480882 n Chew Valley Sports Centre 01275 333375 For more information about Midsomer Norton and Writhlington Leisure Centres call n W rithlington Sports Centre 01761 438559 n M idsomer Norton Sports Centre 01761 252631
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Support your child’s early learning
Early Years Pupil Premium can provide extra funding for 3-4 year olds
I
s your 3 or 4 year old at a nursery, pre-school or looked after by a childminder? Did you know that they can claim extra funding through the Early Years Pupil Premium to support children’s development, learning and care? The Early Years Pupil Premium provides an extra £300 per year for 3 & 4-year-old children whose parents are in receipt of certain benefits or who were formerly in local authority care but who left care because they were adopted or were subject to a special guardianship or child arrangements order. The extra funding can be used by your childcare provider to improve the quality of the early years education that they provide for your child. This could include additional training for staff on early language, investing in partnership working with colleagues in the area to further their expertise, or supporting their staff in working on specialised areas such as speech and language.
Do I qualify?
If you receive one of the following benefits, your childcare provider may be entitled to claim funding for your child: n Income support
n Support under Part VI of the Immigration and Asylum Act 1999 n Guaranteed element of State Pension Credit
Or if your child:
n Has been looked after by the local authority in care for at least one day n Has been adopted from care n Has left care through special guardianship
How do I check if I am eligible?
n Income based Jobseekers Allowance n Income related Employment and Support Allowance n Child Tax Credit (providing you’re not also entitled to Working Tax Credit and have an annual gross income of no more than £16,190) n Working Tax Credit Run-on, paid for four weeks after you stop qualifying for Working Tax Credit
If your child is receiving the early years entitlement and you think that you meet the eligibility criteria based on your financial circumstances, you can contact our team by ringing 01225 394317 or 01225 395343. Please have your National Insurance number ready to help us to check your eligibility. You can also contact us on these numbers if your child is receiving the early years entitlement and you think that you meet the eligibility criteria based on the additional criteria based on the lookedafter or adoption arrangements for your child. You will need to provide evidence to support your application. Find out more: www.bathnes.gov.uk/eypp. n
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Investing in youth
A new programme has been launched to support young carers
T
he Young Carers Service is excited to announce a new programme for 18-25 year olds. The INVEST project is all about supporting young adults, providing safe space to discuss any issues you might have while caring for someone. Roy Maguire, Senior Young Carers’ Officer at BaNES Carers’ Centre says: “INVEST is here for you to explore the different avenues of life, such as career progression, to see how we can best support you in your aspirations whilst caring for someone. “We’re really excited about this programme and hope to hear from all young adult carers in B&NES.” We want to help you with: budgeting, cooking, IT and internet, job skills, self-employment and first aid. We are holding a launch in coming weeks which will involve pub food! If you’re interested and you’re 18-25 then email info@banescarercentre.org.uk. n
BaNES young carers at the 2015 Young Carers Festival
Info online
Visit www. banescarerscentre. org.uk/youngcarers/ for-14-25s/invest
Keeping young people safe We are committed to combating the sexual exploitation of young children
C
hild Sexual Exploitation can take a number of forms and affects victims of all ages, ethnicities, gender and socio-economic backgrounds. It is often not recognised, under-reported and misunderstood.
What is Child Sexual Exploitation?
It’s a form of sexual abuse and a child protection issue. A young person is manipulated or forced into taking part in a sexual act; this could be as part of a seemingly loving, consensual relationship, or in return for attention, affection, money, drugs, alcohol or other gifts or somewhere to stay. The young person may think their abuser is their friend, or even their boyfriend or girlfriend but the abuser may put them into dangerous situations, forcing the young person to do things they don’t want to do. They might be invited to parties and given drugs and alcohol. They may be groomed online. Part of the problem in tackling child sexual exploitation is that the young person
n missing school n new or multiple mobile phones n using drugs or alcohol n unexplained physical harm such as bruising or cigarette burns
may not understand they are being abused. The abuser(s) may be male or female; they may physically or verbally threaten the young person, or be violent towards them. They will control and manipulate them and try to isolate them from friends and family. This damages not only the life of the young person but also the lives of families and carers.
Signs to look out for:
n unexplained gifts n changes in mood n a young person going missing n staying out late n secretiveness about where they are going n lack of interest in activities and hobbies
Bath & North East Somerset Council is working with partnership agencies to address the impact of child sexual exploitation. Sexual exploitation of children and young people is completely unacceptable and we are determined to do all we can to help stop it. n
Call for help If you are concerned about a child or young person please call: 01225 396312 or 01225 396313. Useful website: Child Exploitation and Online Protection Centre www.ceop.police.uk.
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Waste & Recycling
Food recycling and healthy eating Some creative tips to help you eat healthily and save money
E
arly findings from our Feed me and Win food recycling campaign www.feedmeandwin.co.uk show that we are recycling more of our food waste – but a lot of food is ending up being thrown away in black bin bags. It’s important to get this food out of our black bags and into our food recycling bins because recycling it is cheaper for the Council. Recycling food can be up to 40% cheaper than sending it to landfill or other treatment plants, and separating our food to recycle as much as we can saves money to help protect other essential Council services. Food is also a valuable resource, as we can use it to make electricity and compost.
But did you know that not everything you put in your food bin even needs to be recycled?
By giving more thought to the food you throw away you can not only save yourself money, but it can also help you to eat more healthily – here are some creative ideas for food you may usually recycle but could sometimes eat instead!
Currently black bin bags contain 32% of food waste
Many fruit and vegetable skins (like cucumbers and apples) are packed with nutrients. Scrub them in water with a vegetable brush to prevent peeling away the goodness. If you do peel vegetables, try freezing the peel to make stock at a later date.
Don’t throw away leaves or stems
Fruit and vegetables are usually low in calories and fat so eating five portions a day is a good way to achieve a healthy diet. Did you know you can eat the leaves on broccoli and cauliflower heads, as well as the leaf tops of beetroot, radishes and turnips? They can all be lightly steamed as a great leafy veg.
Potato peel soup from this recipe (www.feedmeandwin.co.uk – see Love Food Hate Waste). Butternut squash is delicious roasted with its skin – it will soften so much you won’t know it’s there. If you really can’t face eating bread crusts, use them to make breadcrumbs to add a nutty flavour to stuffed vegetables.
Broccoli stems can make a great addition to your meal
Lining your caddy Potato skins contain essential vitamins
Leave on skins and crusts
Starchy foods like potatoes, bread and squashes give us energy, fibre and essential vitamins. Leaving the skin and crusts on is a simple way to make your diet healthier. Potatoes can be boiled, mashed and roasted in their skins. Why not try making
Don’t forget you can now use everyday household plastic bags to line your kitchen caddy as well as newspaper or compostable bags (but no black bin bags or bags for life please). Our Feed Me and Win campaign is now completed and 200 lucky residents in Bath and North East Somerset were rewarded with shopping vouchers – we will publish full findings in the next issue of this magazine.
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www.bathnes.gov.uk/wasteservices
Making the most of your food will save you money and reduce waste
“By giving more thought to the food you throw away you can not only save yourself money, but it can also help you to eat more healthily”
Broccoli and cauliflower stems are just as tasty as the florets, and the tougher ends of asparagus are also edible. Peel off the harder outer surface to find the juicy centre which is great steamed or stir fried.
Get creative with old fruit and vegetables
Don’t rush to throw away fruit and vegetables that are looking past their best. Older fruit and vegetables are still full of nutritious qualities so you can use them up by cooking and freezing them for a later date. Use old vegetables to make soups, stews, casseroles or curries. Tired or bruised fruits are perfect for smoothies or baking.
Get savvy with dairy storage
Dairy foods provide a great source of calcium and protein. You’ll notice that some dairy products have a ‘best before date’ and not a ‘use by’ date so you can use common sense in how long you can keep them. Cheese can be high in fat and salt so you could freeze it in portions to remove the temptation to eat it all at once.
Manage your protein portions Meat and fish are great sources of protein. You can split larger portions into smaller single portions to freeze at home. You’ll always have a good store of healthily portioned food available, and the smaller portions defrost quicker making it convenient too. n
Tips and recipes For food storage tips and creative recipes for using leftovers, visit
www.lovefoodhatewaste.com
To order your free food recycling containers visit
councilconnect@bathnes.gov.uk or call 01225 394041
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Waste & Recycling
News round-up
Staff carry out checks to prevent business waste
Recycling Centres
Permit reminder Our Recycling Centres are provided for residents to dispose of their household waste only. Business waste is not accepted.
Why not try swapping instead of shopping?
Bath Big Clothes Swap Tuesday 19 April Drop off clothes from 6pm, swap from 7-9pm
Komedia, 22-23 Westgate Street, Bath BA1 1EP During Bath in Fashion Week bring your friends to swap not shop! On average 30% of the clothes in our wardrobes haven’t been worn in the last year. So we are inviting you to bring any adult clothes, shoes and accessories you are proud to pass on to this event. Items must be clean and in good condition (max. 20 items per person). We can’t accept some types such as underwear and swimwear (check full details on our website). n For each item accepted we’ll give you one token to exchange for an article of your choice. n Entry fee £5 (includes welcome drink). n Limited places available – to book call 01225 394041. Entry fee to be paid when booking. n Event features our Love Your Clothes road show and upcycling and repair workshops. Find out more information at: www.bathnes.gov.uk/textiles
Bright Sparks small electrical recycling event Saturday 21 May 10 am-12 noon
Southdown Methodist Church, Southdown, Bath BA2 1NJ Bring your Recycle unwanted small broken small electricals or unwanted electricals to this event for recycling and for a chance to win a £50 voucher. Any suitable items in working order will be sent to a local charity for PAT testing and re-sale. Free refreshments and freebies too. n Find out more www.bathnes.gov.uk/brightspark
Keynsham furniture sale Saturday 18 June 10 am-12 noon
Next door to Keynsham Recycling Centre, Pixash Lane, BS31 1TP Good quality second-hand furniture for sale at bargain prices. All furniture has been brought to our Recycling Centres by residents. All items must be paid for in cash and taken away during the sale.
Anyone who uses the Recycling Centres must register their vehicle before using the centres. There are two types of registration: n Van Permit, valid for 12 visits, for any van or trailer over 1.8m long (please see our website for the full list of vehicles) n Residents Permit for cars and other vehicles such as camper vans and people carriers. For both the Van and Residents permit you must live in the Bath & North East Somerset area and the waste must be your own household waste. For more details and to register for a Permit online visit www.bathnes.gov.uk/recyclingcentres We do monitor the usage of the sites and carry out spot checks, so you may be approached by our staff and asked about the type of waste you are bringing to the site, to make sure it is not business waste. Businesses can pay to recycle or dispose of waste at our transfer station, which is next to Bath Recycling Centre. We also offer recycling and waste collections to businesses – you can find out more at www.bathnes.gov.uk/businesswaste Changes to weekend opening times: From 1 April we will no longer have different winter and summer opening times at weekends. We will be open at the following times all year round. n Saturday 9am-3.45pm n Sunday 9am-1pm There are no changes to weekday hours. Replacement Destructor Bridge at Bath – April Recycling Centre closures Access to Bath Recycling Centre will be affected for two days when the new bridge is manoeuvred into place across the River Avon in April. Midland Road will need to be closed off while a large crane operates from the North Bank side. Further information on the scheduled dates and the effect on access will be publicised at the Recycling Centre, on the Council’s webpages and other channels in advance. The new bridge is due to open to traffic later this summer.
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Our GP practices are among the best in the country
But how can we make them even better? NHS Bath and North East Somerset Clinical Commissioning Group (BaNES CCG) works closely with NHS England to oversee the way GP practices are organised in B&NES. We work closely with all 27 practices to make sure they are delivering a great service for their patients. The GP Patient Survey sends out questionnaires to over a million people across the UK each year to find out how they feel about their local GP practice. The figures below are based on the 3,139 responses collected across B&NES during spring and summer 2015.
Dr Ian Orpen, GP at St James’ Surgery and Clinical Chair of BaNES CCG
Your response
92% 87%
had a good experience at their GP surgery
found it easy to get through to someone at their GP surgery on the phone
90%
were able to get an appointment with a GP or nurse when they wanted to
95%
were able to book an appointment at a convenient time
80%
are satisfied with the hours that their GP surgery is open
Online Services
Lots of practices allow you to book appointments and order repeat prescriptions online but‌
Only 7% have booked an appointment online
Only 13% have ordered a repeat prescription online
View the full set of results at www.banesccg.nhs.uk to see how your practice compares to others in B&NES.
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New 24-hour phone appointment system for GP practices A new automated telephone appointment system is available in GP practices across B&NES. The 24/7 system means that you can choose your preferred appointment time at the touch of a button any time of the day or night.
If you would prefer to speak to a receptionist then you still have the option to bypass the automated system during normal surgery opening hours.
Check appointments
Now you can pick up the phone in the evening to book a GP appointment and avoid queuing on the phone during busy periods.
Some practices also allow you to cancel, amend or check an appointment through the new service which helps to prevent time and money being wasted when people don’t turn up for their appointments.
All you need to do is call your surgery’s usual number and the system will be able to find available appointments in the doctors’ diaries.
The new system has been installed at all 27 practices in B&NES except Catherine Cottage and the Pulteney Practice.
n Book, cancel and
amend appointments over the phone any time
n No more waiting
on hold
n Just call your usual
practice phone number
Have your say The GP Patient Survey suggests that people in B&NES are very happy with the service they receive from their local GP practice at the moment. n Is that true for you? n What are services like at your local practice? n How could we make things even better?
Here’s what some members of the CCG’s Your Health, Your Voice group told us: “I’d like to see more appointments available at the weekend”
“More diagnostic tests available at my local surgery would mean less hospital trips” “I’d like to see more pharmacists working in GP practices to help people with their medicines”
Please send us your feedback and help us to improve the services in your area:
Email: banes.yourvoice@nhs.net Telephone: 01225 831861 Address: Communications and Engagement Team, BaNES CCG, St. Martins Hospital, Clara Cross Lane, Bath, BA2 5RP
Visit www.banesccg.nhs.uk to find out more
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New service
Embarrassment surrounds bladder and bowel problems but Sirona is here to help
T
housands of people in Bath and North East Somerset are believed to be suffering in silence from treatable conditions because they are too embarrassed to seek help. But now a team of specialists from Sirona care & health have launched a new easily accessible service where people with bladder and bowel problems can get the life-changing advice and support they need to take control of their conditions. The Bladder and Bowel Service – or BABS – is led by nursing and health specialists and offers twice-weekly clinics at St Martin’s Hospital in Bath, Paulton Memorial Hospital and Keynsham Health Centre. There is also a monthly consultant led bowel clinic at St Martin’s Hospital, Bath. It is estimated that around 8,000 men and 23,000 women in B&NES have bladder problems, while between one and 10 per cent of adults could have faecal incontinence.
While many of these sufferers might be putting off asking for help, it is estimated that around 80 per cent of continence problems are treatable. Sirona’s BABS nurse specialists, led by lead nurse Jenny Tibbs, offer diagnostic services such as assessments, urine testing and bladder scanning as well as a wealth of support and expertise. Jenny said the BABS team aims to treat over 1,000 people a year and added: “Bladder and bowel problems are greatly underreported due to embarrassment and the reluctance to talk about the problem. You don’t have to be incontinent to seek help. “Bladder and bowel problems can greatly affect people’s lives, with having to always know where the nearest toilet is. But 80 per cent of problems are treatable and the treatment can really help change lives. “We are passionate about what we do, as we see how interventions and advice can
Be Sugar Smart
A
new healthy eating campaign called Sugar Smart has been launched by Change4Life, focusing on the new sugar recommended maximum guidelines. It provides families with the knowledge and tools they need to help them cut down on sugar. Sirona is encouraging families to cut back on their sugar intake and to download the new Sugar Smart app from www.nhs.uk/change4life-beta/campaigns/ sugar-smart/home. The easy-to-use app can help parents see where the sugar in their children’s diet is coming from so they can make informed choices. Sirona is working with partner services across Bath and North East Somerset to support the campaign and if you are concerned about your child’s weight do
speak to your health visitor or school nurse. If you are thinking about changing your lifestyle to improve any aspect of your health, we also offer Food and Health Courses that are suitable for parents and carers of children and young people. Sirona care & health offers a number of lifestyle programmes for you and your family. For more information contact our Healthy Lifestyle Service Hub 01225 831852 or email thehub@sirona-cic.org.uk.
The BABS team of specialists
make such a difference in people’s lives.” The team can offer advice on lifestyle guidance, including coping strategies, diet and smoking, teaching bladder training, pelvic exercises, medication and treatments designed to help improve bladder and bowel control and guidance on what continence products are available. People can self-refer to BABS or be referred by their GP, other healthcare professionals or by a carer or relative. Those with more complex issues can be referred to consultant-led clinics at Bath’s Royal United Hospital after being assessed by the BABS team. For more information or to book an appointment at one of the clinics, contact Sirona’s Bladder & Bowel Service at St Martin’s Hospital on 01225 831766 or email SIRCH.BABs@nhs.net.
Shine on Sirona also offers the SHINE programme for young people. SHINE stands for Self, Help, Independence, Nutrition and Exercise, supporting young people aged 10-17 and their families to make changes to their eating and physical activity habits. The free 12-week programme helps increase levels of self-esteem and confidence, as these thoughts and feelings affect the foods we choose to eat and when we choose to eat them. SHINE provides opportunities to take part in a range of activities including Street Surfing, Urban Polo, Trampolining and Tae Kwon Do. To find out more about the programme in your local area call 01225 831852.
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Survey: your views on Sirona If you’ve had experience of Sirona’s services we would love to hear what it was like – good or bad. We know that our success will be judged by the experiences that people have of our services and your feedback will help us to see what we are doing well and where we need to improve. The survey is also online at www.sirona-cic.org.uk and if you would like it in another format such as in another language or large print please call 01225 831328. Please tick your answers. 1) Were you happy with the length, frequency and convenience of your appointments? Yes, definitely Yes, to some extent Not sure 2) Did the care you received/are receiving meet your needs? Yes, definitely Yes, to some extent Not sure 3) Were you sufficiently involved in the decisions about your care? Yes, definitely Yes, to some extent Not sure 4) Did we treat you kindly and with care?
Yes, definitely Yes, to some extent Not sure 5) Do you know where to seek advice if you need more support? Yes, definitely Yes, to some extent Not sure
If you have answered yes to question 9, please put your email address or home address here.
If you would like to add further comments to any of your answers, please write the question number and your comments on a separate piece of paper. Equal Opportunities: We are committed to the equality of opportunity for all who use our services and we try to ensure that everyone can access them regardless of race, sex, sexual orientation, gender reassignment or belief, age or disability. By answering these questions you will help us to have a better understanding of how successful we are in achieving this. You can choose to answer some, all or none of the questions; you do not have to complete the form if you would rather not. Please tick your answers. Age Group
16-24 25-34 35-44 45-54 55-64 65-74 74-85 85+ Disability: Do you consider your self to be a disabled person Yes No Prefer not to say………
6) Were you satisfied with the service we provide?
Yes, definitely Yes, to some extent Not sure 7) Is there anything we could do better? Please explain
Gender:
Male Female Prefer not to say Is your gender different from that which was assigned to you at birth? Yes No Prefer not to say Religion/Belief (please state)
8) Who completed this survey?
Patient Carer Other
Prefer not say
Sexual Orientation: Bisexual Gay Lesbian Heterosexual Prefer not to say
9)Would you like a copy of the final report?
Yes No
Ethnicity: (please state)
Please send your answers to Miranda Tucker, Sirona care & health, St Martin’s Hospital, Clara Cross Lane, Bath BA2 5RP
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Advertising Feature
Pay as you go cycling Nextbike is the easy-touse cycle hire network which is revolutionising local travel within Bath
C
ities across the UK are adopting European-style cycle hire networks as a means to help people get around more easily. The concept is simple, once registered you can pick up a bike from any of the docking stations located across the city and drop it off at any other – making it perfect for short local trips and avoiding the complications of finding a parking space on busy streets. Bath’s scheme, run by Nextbike has over 100 bikes available for hire from a dozen locations across the city including key destinations such as Bath Spa station and Orange Grove. Nextbikes can be hired 24 hours a day, 365 days a year making them as convenient as owning your own bike.
Easy to use bikes
Nextbikes are ideal for anyone wanting to move around the city quickly and easily.
They are perfect for short local trips
All bikes have step-through frames, making them easy to get on and off even in your normal clothes, combined with a comfortable upright riding position which gives you plenty of heads-up visibility when in traffic. A choice of three gears to suit your riding speed can be made via the simple twist shift on the handlebar. The bikes come with storage facilities up front, so you can use a basket for shipping or tie your own bags onto the luggage rack. Because you can use the bikes one way, it offers the freedom to cycle home or catch a
bus back if the weather changes or you have more to carry than planned. Every bike also has its own cycle lock attached, so you can secure it at any Nextbike docking station. Want to ride at night? All the bikes have built-in lights.
Cheap and flexible
A single registration is required before you start using the bikes. You can pay an annual fee of £60, which gives you a free half-hour of riding every time you take out a bike, or choose to pay as you go, which
“The concept is simple, once registered you can pick up a bike from any of the docking stations located across the city and drop it off at any other”
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Advertising Feature
The fun way to get around Kay Poon lives in Oldfield Park; she and her friends use bikes from the docking station in Moorland Road. “We can take the bikes from the station at Moorland Road and get onto the cycle path from there – it’s perfect for going for a pub lunch and cycling back. It was quite straightforward to take out the bikes and convenient because my phone number is now registered to an account. I wouldn’t normally call myself a cyclist, but the bikes are really comfy and we can use them fine. I think the price for the loan bike for the day is not bad for occasional use, as it is much cheaper than buying a bike!”
starts at £1 for the first 30 minutes. The sliding hire fees mean that an annual subscriber can use the bike for shorter trips without paying a penny, or for a whole day if needed for only £5. To rent a bike, call the hotline number you will find on the bike or use the official smartphone app for Android and iPhone. The bike will unlock from the docking station and away you go! When you’re done, simply slot the bike back into any docking station and it will automatically log you off. n
More info
Watch our short ‘how to’ videos at www.bit.do/nextbike or for more information about registration and rental charges visit www.nextbike.co.uk
Bath is even more beautiful by bike
Bath is recognised as one of the most scenic cities in the world and with a wealth of attractions close by, a bike is the perfect way to get the most out of this great city. Cycling is a fun way to discover more of the city and the surrounding countryside. On two wheels you are travelling under your own steam, at your own pace, and connecting more with the environment around you. Now Bath & North East Somerset Council has collected some of the area’s best rides together on their website.
landmarks, such as Avoncliff Aqueduct and Midford Castle, are highlighted, with plenty of opportunities for refreshment stops pointed out for the hungry and thirsty. Full details for all the rides including route descriptions, GPS mapping info and preview videos can be found online at www.bathnes.gov.uk/ bathbybike.
The site has a variety of mapped routes which suit most abilities, some with extensive off-road sections avoiding traffic. Local www.bathnes.gov.uk www.bathnes.gov.uk || 33
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Call: 01225 396007 Email: Council_Connect@bathnes.gov.uk
Services Directory Do you need some information about a Council-run service? Help is at hand with this useful guide... To be put through to someone who can help, call the Council switchboard on 01225 477000 or visit www.bathnes.gov.uk for further information
Council Connect n Bus Passes n Dog Warden Service n Fly Tipping n Garden Waste n Grass Cutting n Graffiti Removal n Gritting of Roads n n n n n n n n n n
(except motorways) Libraries Parks and Open Spaces Pavements and Road Maintenance Planning Enquiries Public Toilets Public Transport Recycling and Waste Road Faults and Potholes Road Safety Street Lighting
For all of the above services, contact Council Connect:
Twitter: @ccbathnes Telephone: 01225 394041 Email: councilconnect@ bathnes.gov.uk Text: 07797 806545 Monday to Friday 08.00 to 18.00 (except Wednesdays 09.30 to 18.00). Closed Saturdays, Sundays and Bank Holidays. At other times, for emergencies or dangerous incidents only, please phone 01225 477477.
Aa n Adoption and Fostering Placements, recruitment of adopters and support services. The team also provides counselling for adopted adults and support in accessing birth records. W: www.bathnes.gov.uk/adoption T: 01225 394949 Google Search: Bathnes Fostering
Bb n Benefits: Housing and Council Tax Support Visit a One Stop Shop in Bath, Keynsham or Midsomer Norton, or alternatively, contact a Benefits Officer by phone or email. W: www.bathnes.gov.uk/benefits T: 01225 477777 Google Search: Bathnes Benefits n Birth Registration Register a birth, which occurred in the district, at the Guildhall, High Street, Bath BA1 5AW or The Hollies, High Street, Midsomer Norton, BA3 2DT. W: www.bathnes.gov.uk/births T: 01225 477234 Google Search: Bathnes Births n Building Control Contact Building Control for help and advice about the building regulation process and any proposed building projects you have. W: www.bathnes.gov.uk/buildingcontrol T: 01225 477517 Google Search: Bathnes Building Control
Cc n Cemeteries and Crematoriums Find out about Council-administered cemeteries when organising a funeral. W: www.bathnes.gov.uk/cemeteries T: 01225 396020 Google Search: Bathnes Cemeteries n Children’s Centre Information Service The Service holds up-to-date information about all Ofsted-registered childcare, as well as information about working with children and family support. W: www.bathnes.gov.uk/fis T: 01225 395343 Google Search: Bathnes Fis n Community Meals Service This service provides hot meals to those who have difficulty cooking for themselves.
W: www.bathnes.gov.uk/mealsonwheels T: 01225 394350 Google Search: Bathnes Community Meals n Council Tax Enquiries For account queries about your Council Tax bill, ranging from online payments to exemptions. W: www.bathnes.gov.uk/counciltax T: 01225 477777 Google Search: Bathnes Council Tax n Curo Curo is the largest provider of affordable housing in the area and offers a range of high-quality care and support services. Contact us using the details below. W: www.curo-group.co.uk T: 01225 366000 T: 01225 366111 (repairs) T: 0300 123 2468 (anti-social behaviour) E: hello@curo-group.co.uk (enquiries) E: repairs@curo-group.co.uk (repairs)
Dd n Death Registration Register a death, which has occurred in our district, at the Guildhall, High Street, Bath BA1 5AW or at The Hollies High Street, Midsomer Norton, BA3 2DP. W: www.bathnes.gov.uk/deaths T: 01225 477234 Google Search: Bathnes Deaths n Disabled Car Users (Blue Badges) The UK-wide Blue Badge scheme provides parking concessions for people with severe mobility problems. W: www.bathnes.gov.uk/bluebadges T: 01225 477133 or 01225 477134 Google Search: Bathnes Blue Badges n Discovery Card Discovery Card holders receive discounts or free entry for numerous attractions in the area. W: www.bathnes.gov.uk/discoverycard T: 01225 477737 Google Search: Bathnes Discovery Card
Ee n Electoral Registration and Elections For queries on voting rights or other election matters. W: www.bathnes.gov.uk/elections T: 01225 477333 Google Search: Bathnes Electoral Registration
Ff n Family Information Service The Service holds up-to-date information about all Ofsted-registered childcare, as well as information about working with children and family support. W: www.bathnes.gov.uk/fis T: 01225 395343 Google Search: Bathnes Fis n Fire Service, Avon Get updates on the latest news and incidents in your area and view the work we do within the community. W: www.avonfire.gov.uk T: 0117 9262061 (non-emergency)
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Directory ■ RATS ■ MICE ■ FLEAS ■ WASPS ■ COCKROACHES ■ AND MANY OTHERS Contracts also undertaken • No obligation quotes
Hh n Housing Services Support and advice for all of your housing issues. W: www.bathnes.gov.uk/housing T: 01225 396296 Google Search: Bathnes Housing
Jj n Jobs with the Council Up-to-date information about job vacancies, equal opportunities, employment and training initiatives. W: www.bathnes.gov.uk/jobs T: 01225 396409 (24 hours) Google Search: Bathnes Jobs
Ll n Leisure Centres Bath Leisure Centre, North Parade Rd, Bath BA2 4ET W: www.bathnes.gov.uk/leisure T: 01225 486905 Google Search: Bathnes Leisure and Sport Culverhay Sports Centre, Rush Hill, Bath BA2 2QL T: 01225 486902 (office hours) T: 01225 480882 (after 5pm) Keynsham Leisure Centre, Temple Street, Keynsham BS31 1HE T: 01225 439680 South Wansdyke Sports Centre, Rackvernal Rd, Midsomer Norton BA3 2UG T: 01761 415522 n Licensing Offers a range of information regarding licensing, including alcohol, cinemas and taxis. W: www.bathnes.gov.uk/licensing T: 01225 477531 Google Search: Bathnes Licensing
Mm n MOT Testing We offer vehicle MOTs to members of the public and trade for cars, taxis and some coaches. Book today! W: www.bathnes.gov.uk/bath_mot T: 01225 477314 Google Search: Bathnes MOT Testing n Museums and Art Galleries Assembly Rooms and Fashion Museum W: www.bathnes.gov.uk/museums T: 01225 477789 Google Search: Bathnes Museums Roman Baths and Pump Room T: 01225 477785 Victoria Art Gallery (closed Mondays) T: 01225 477233 Bath’s Historic Buildings (venue hire) T: 01225 477786 or 01225 477782
Nn n NHS Service, BANES Find out how to register with your local GP or NHS dentist, plus information on other key services. W: www.bathandnortheastsomersetccg.nhs.uk T: 01225 831800 E: BSCCG.information@nhs.net
Pp n Parking Services For parking queries, Park & Ride, clamping, fines, permits, Blue Badges, Pay & Display, enforcement of restrictions. Visit the website to download maps. W: www.bathnes.gov.uk/parking T: 01225 477133 Google Search: Bathnes Parking n Pest Control The Council offers a comprehensive pest-control service for residents and businesses. W: www.bathnes.gov.uk/pests T: 01225 396007 Google Search: Bathnes Pests n Police Service, Avon and Somerset Stay informed about what is happening in your area, with regular news updates, as well as useful information about crime reduction. W: www.avonandsomerset.police.uk T: 101 (non-emergencies)
Rr n Record Office The office holds a wealth of information and archives. W: www.bathnes.gov.uk/records T: 01225 477421 (closed Mondays) Google Search: Bathnes Records
Ss n School Admissions We deal with applications and can advise about your right of appeal, as well as home-to-school transport. W: www.bathnes.gov.uk/admissions T: 01225 394312 Google Search: Bathnes Schools n Sirona Care & Health Providing community health and adult social services in Bath and North East Somerset. For detailed information on the services we offer, as well as online contact forms, visit our website. W: www.sirona-cic.org.uk T: 01225 831400 n Social Services Visit the Health and Social Care pages on the website for information and advice. W: www.bathnes.gov.uk/adultcare T: 01225 477000 T: 01454 615165 (out of hours emergencies about adults or children) T: 0808 800 4444 (emergency housing advice, contact the Shelter England 24-hour freephone advice line) Google Search: Bathnes Social Services
Tt n Taxi and Private Hire Cars – Complaints If you have a complaint regarding any licensed vehicle, contact the Council Licensing Enforcement Officer. W: www.bathnes.gov.uk/taxis T: 01225 477689 Google Search: Bathnes Taxi Complaints
All treated by expert Pest Control Officers
n Trading Standards The Council is responsible for enforcing a range of consumer legislation including misleading advertisements and counterfeit trademarks. W: www.bathnes.gov.uk/trading T: 01225 396753 Google Search: Bathnes Trading n Travel Information (Traveline) Traveline provides timetables and journey planners for bus, coach and rail services in the South West. W: www.travelinesw.com T: 0871 200 2233 (7am to 10pm - Calls cost 10p per minute from landlines) Google Search: Southwest Traveline
Yy n Youth Connect Working with young people aged 11-25 years. W: www.bathnes.gov.uk/youthconnect T: 01225 396980 E: youth_service@bathnes.gov.uk Google Search: Bathnes Youth Connect
How to... Make the most of Registration Services… We now have Register Offices based at four locations across Bath and North East Somerset: n Guildhall, Bath n Royal United Hospital, Bath n Keynsham One Stop Shop n The Hollies, Midsomer Norton
Births and deaths can be registered at any of our four offices. Notice of marriage or civil partnership can be given at the Guildhall, Keynsham One Stop Shop or The Hollies. We also hold Citizenship Ceremonies for new British citizens at the Guildhall office. All services are by appointment only. To make an appointment please call 01225 477234. We also offer a range of nonstatutory ceremonies which enable people to celebrate important aspects of their lives with their family and friends. For more information please contact the Register Office: Tel: 01225 477234 Email: register_office@bathnes. gov.uk
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Meet the...
Planning Enforcement Officer Planning Enforcement is all about finding a workable solution for both parties, says team member and Winter Olympics hopeful Patrick O’Brien in the office you’re going to stay there! If you get a phone call from a member of the public to say somebody is doing works to a Listed Building, that takes priority over everything and you have to go out and deal with it.
What other complaints do you get?
Top facts... The Planning Enforcement team handles 700-900 complaints per year, which is 250-300 per officer. They issue 10-15 Enforcement Notices per year and last year secured four prosecutions.
What were you doing before this?
I started in July last year and before that I worked for University College, Cork. I was in the External Relations department dealing with visitors to the University, and that helped me with this job because you need good customer-relations skills. I’ve also worked for Kilkenny County Council Planning Department, and I have a Masters in Planning and Sustainable Development.
Are you the team expert?
There are eight of us on the team and the majority are trained planners. We’ve also got landscape specialists and architectural specialists, so we have a diversity of knowledge. And that helps in trying to find a solution because when we arrive on site we’re not just looking for the problem, we’re trying to identify what we can do to make it better.
Can you describe a typical day?
There isn’t really a typical day. You’re either in the office or you’re out on site, but you can never guarantee that the day you plan to be
They can be about neighbour disputes over boundaries, or drainage issues where, say, someone has put down a new surface in their driveway and it’s causing water to run out onto the road or into a neighbouring property. It can be about works to protected trees or work being done to any type of building. People often get worried about a development after it’s been granted permission. On paper the plans look fine, but once work starts it can look very different.
What challenges do you face?
We get more than 700 complaints a year and last year 300 of those were not really planning issues but civil disputes. So we’re looking at how we work in the department and trying to cut down on the time we spend on things like that.
What are the department’s biggest successes?
There have been many, but the most recent – brought in just this year – is a new policy which allows us to act quickly on the advertising banners and placards you see on roadsides and roundabouts, many of which don’t have permission. We can now give seven days notice to these people to clear the banners away, and if they don’t we can go and take them down ourselves.
Do you work closely with other departments?
We consult the legal department, Highways, Environmental Health and so on, depending on what the circumstances require, and we spend a lot of time trying to find the right solution to a problem. Sometimes people see enforcement as punishing people for doing something wrong, but our job is to find the best solution for both parties.
“We don’t just look for problems, we see what we can do to make them better”
What’s your favourite part of the job?
Going out and meeting the public. It can be quite daunting for people when I knock on their door. But often there isn’t an issue, and even when there is, once people realise you’re not pointing the finger or apportioning blame, it puts them at their ease. I really enjoy working with the public and with councillors to get a good resolution, and just to see things through gives you a sense of satisfaction that you’ve done your job well. Getting the best results, that’s the important thing.
You’re a skeleton bob enthusiast – tell us about your bid to compete in the Winter Olympics!
I’ve been racing with the Irish team for two years and I’m hoping to represent Ireland in 2018 or 2022. Competing at a high level is tough because I do a full-time job and in the evenings I go up to the University and train at Team Bath. Training is the hardest part. But it gives me a real sense of being alive, and it’s a nice challenge because it’s totally different to the pace of my work life.
What do you do when you’re not working or training?
I like to go back to Ireland to see my family. And I go the Isle of Man to see the motorbike racing. I’m also very interested in culture and heritage – that’s what drew me to Bath in the first place – so in Ireland I like to visit the castles and national parks. It’s a bit different from the racing! n
Find out more For more information visit www.bathnes.gov.uk/ services/planningand-building-control/ planning-enforcement. If you would like the Council to investigate a planning control breach, download the Complaint Form and email it to: planning_enforcement@ bathnes.gov.uk
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