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Leading Successful Teams: Leadership & Conflict management skills Mohamed M. Issa, PhD (Uppsala, Sweden) Pharmacy Practice Department (PPD) Faculty of Pharmacy
Mohamed Issa, PhD (2017)
Our Plan
04 Closure
Leadership: Why?
Take-home message
Simply to lead our own profession • Only a true leader can have a clear vision and can strive for excellence. • Only a true leader can extend the professional influence (impact, significance) across the community, society, real world: Professional Branding!
03 Understanding Conflicts Definition, Anatomy, Approaches
02 Leadership Journey 01 Leadership
A step-by-step plan
Definitions, Process, Styles, Core competencies
Presentation & Conclusion
Mohamed Issa, PhD (2017)
Mohamed Issa, PhD (2017)
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Leadership: Why?
Leadership: Why Now?
• • • •
• • • • •
To lead your To lead your To lead your To lead your
professions careers success lives
A lot of changes A lot of instability A lot of updates A lot of confusion A lot conflicts
Mohamed Issa, PhD (2017)
Leadership: Is…..
Mohamed Issa, PhD (2017)
A Leader: Who?
A process of social influence, which maximizes the efforts of others, towards the achievement of a goal. Kruse, 2013
Mohamed Issa, PhD (2017)
• • • • • •
Stereotyping Charisma Genius Hero Bigger than life itself Brings huge self doubt
Mohamed Issa, PhD (2017)
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A Leader: Ordinary Person?
Leadership Styles
Mohamed Issa, PhD (2017)
Mohamed Issa, PhD (2017)
Leadership Styles
One More Style!
Mohamed Issa, PhD (2017)
Mohamed Issa, PhD (2017)
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Shared Leadership
Shared Leadership: Essentials
• • • • • •
• Team members must be willing to extend their feedback to the team in a way that aims to influence and motivate the direction of the group. • Team members as a group must be disposed to accept and rely on the feedback of each other.
Distributed, horizontal Leadership Shared planning Shared responsibilities Shared decision-making Shared influence Shared motivation
Mohamed Issa, PhD (2017)
What makes a Leader?
Mohamed Issa, PhD (2017)
Leader’s Cocktail!
• No single correct style • List of qualities • Leadership as a process
Personality traits
Thought processes Values
Skills and attitudes
Mohamed Issa, PhD (2017)
Mohamed Issa, PhD (2017)
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Leadership: The Process
R. B. Dunham and J. L. Pierce, Managing, Glenview IL: Scott Foresman 1989
Leadership Journey The Edge: Be Different
Develop Your Team
You Lead……….You Need!
Mohamed Issa, PhD (2017)
Know Yourself
Mohamed Issa, PhD (2017)
Conflict management From A Curse Into A Bless!
Lead Your Success
Mohamed Issa, PhD (2017)
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Conflict: A Simple Definition
Disagreements: Always Bad?
Conflict can be defined as a disagreement + escalated emotional levels that causes the people involved to perceive a threat to their values, goals, interests or needs.
• • • • • •
No, Never Healthy and necessary: Constructive confrontation training!!! Brain storming Exploring new ideas, new perspectives, new approaches Needs emotional intelligence Needs safe and secure atmosphere
Mohamed Issa, PhD (2017)
Conflict management: Why? • • • • • •
Mohamed Issa, PhD (2017)
Conflict: Anatomy?
Happy life Essential skill Healthy atmosphere Healthy relationships Better leadership Better teamwork
Seen = Known
Behaviours
Unseen = Unknown
Context Values & Attitudes Mohamed Issa, PhD (2017)
Mohamed Issa, PhD (2017)
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Conflicts: Why? Root causes? Location
Outcome
Conflict Types
Cause
Intensity
Mohamed Issa, PhD (2017)
Best Approach: Which one?
assertive unassertive
Attempting to satisfy own’ concerns
Conflict Management: Approaches Competing The goal is “to win”
• • • • •
Collaborating The goal is “to find a win-win solution ”
Compromising The goal is “to find middle ground ” Avoiding The goal is “to delay”
uncooperative
Mohamed Issa, PhD (2017)
Based on good analysis: root causes, types and humbleness Meets the situation Resolves the problem Respects people’s legitimate interests Preserves positive (healthy) human relationships
Accommodating The goal is “to yield”
cooperative
Attempting to satisfy others’ concerns Thomas and Kilman’s conflict styles 1974
Mohamed Issa, PhD (2017)
Mohamed Issa, PhD (2017)
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Interest-based relational approach • Relationships 1st priority: calm, respect, constructive under pressure: Emotional Intelligence • Keep people and problems separate • Pay attention to interests that are being presented: Listen carefully! • Listen first, talk second: understand, empathize • Set out the facts: establish objective, observable elements that will impact the decision (win-win) • Explore options together: shared problem-solving, be flexible
The DESC Model
Express how the situation makes you feel/what your concerns are
Consequences should be stated in terms of impact on established team goals; strive for consensus
Describe the specific situation or behavior; provide concrete data Suggest other alternatives and seek agreement
Mohamed Issa, PhD (2017)
Mohamed Issa, PhD (2017)
However • Experience comes from bad decisions!
How? • Good decisions come from experience.
Goal • Success comes from good decisions.
Mohamed Issa, PhD (2017)
Mohamed Issa, PhD (2017)
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Place: Simulation Lab 5th f – Conference Room 4th f Time: 8.00 am Attire: Lab Coat is mandatory! Mohamed Issa, PhD (2017)
Mohamed Issa, PhD (2017)
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