Long-Distance Calls and Area Codes

The charges will appear on your phone bill in addition to any other applicable Directory Assistance charges. Charges will not apply to calls placed by disabled customers. Directory Connect Request is only available for listings within the 802 Area Code and is not applicable to non-published numbers, toll-free numbers and cost-per-call numbers.

CONSOLIDATED COMMUNICATIONS DIRECTORY ASSISTANCE (DA) DOES NOT CHARGE FOR: • Incorrect information given to you by the

Consolidated Communications Operator. Call 411 back for the correct number at no charge. • Calls made by residential customers who qualify for

Consolidated Communications Directory Assistance exemptions (See the “Services for Individuals with

Disabilities” section) • Calls made to DA from Hospitals

Need a book?

• For Vermont directories, call the Directory Order

Center at 1-877-243-8339 There is a charge for certain directories.

DID YOU KNOW YOUR TELEPHONE DIRECTORIES CAN BE RECYCLED? Check your local municipality to find out if recycling of directories is available in your area.

Reduce Reuse Recycle

IF THERE IS A DIRECTORY ERROR In the event of listing omissions or errors, let us know about it immediately by calling your service representative. Consolidated Communications will promptly correct the listing in its databases and will provide the listing without charge to any Directory Assistance caller requesting the listing until publication of the next directory. Consolidated Communications assumes no other obligation to correct errors or omissions in the directory prior to the next regularly scheduled publication of this directory. Consolidated Communications assumes no liability for damages resulting from errors or omissions except as provided in its tariffs as filed with the appropriate regulatory authorities.

Operator Assistance

CALLING INSTRUCTIONS Making Local Calls To find your Consolidated Communications Local Calling Area, see the “Local and In-State Toll Calling Information” section of this guide. To make a local call within your local calling area and the 802 area code, dial only the 7 digit number. To make a local call within your local calling area but in an area code other than 802, dial 1 + area code + 7 digit number. Making Regional Calls A regional toll call is a call outside of your local calling area but within the 802 area code. There are additional charges for Operator Assisted or calling card calls, and additional charges for some types of calls from public (coin) telephones may apply. To make a regional toll call, dial 1 + area code + 7 digit number. Making Long-Distance Calls Calls outside of the 802 area code are long-distance calls. The long-distance provider you choose handles your long-distance calls. Once your local service provider receives notice of your choice, your long-distance calls will automatically go through your preferred provider when you dial 1 + area code + 7 digit number. You can use another long-distance company at any time by simply dialing that company’s access code before dialing the number you’re calling.

AREA CODES Area codes for some cities are listed in the directory. If you need an area code for a location not listed in this directory, call directory assistance.

DIALING WITH OPERATOR ASSISTANCE: To make a call with assistance from an Operator dial “0” or “0” + area code + number you are calling. When the operator answers, explain the type of call you want to make. These calls incur an operator service charge that is applied in addition to the rate for the call. Charges for Operator Assisted calls begin when the connection is established between the calling telephone and the called telephone or when the operator initiates billing in the case of a person to person call. You can ask the operator to tell you the time and charge for the call. Station-to-Station: Call station-to-station if you want to talk to anyone who is likely to answer the phone at the number you are calling. Person-to-Person: Call person-to-person if you want to talk to a particular person or extension. You will only be charged for the call if the particular person or extension you have requested is available. Collect: Collect calls are especially convenient if you are using a payphone and don’t have change or if you are dialing from someone else’s phone and don’t have a calling card. The operator will ask the person you are calling to accept charges for the call. Third-Number Billing: Placing a call and billing it to another number is another way to make a call. When you request a third-number billed call, the operator will dial that third number and obtain billing approval from the answering party before your call can be completed. Calling Card: If you have a calling card, dial “0”+ area code + number. You will then hear a special tone indicating you should enter your calling card number. If you are calling from a rotary phone, the operator will assist you. Busy Line Verification: You may dial the operator and ask for assistance in verifying that a line is busy rather than out of service. This may be done for local, regional or long-distance numbers. Busy Line Interruption: You may dial the operator to verify a busy line and interrupt a conversation in progress in order to request that the line be released. This may be done for local, regional or long-distance numbers.

GENERAL INFORMATION CALLING INFORMATION Local and In-State Toll Calling Information

TO FIND YOUR LOCAL CALLING AREA Locate your exchange in the left column. If you are a Consolidated Communications customer, all of the exchanges opposite your exchange are available. If your local telephone service is provided by a company other than Consolidated Communications, your calling area may differ. Contact your local service company for local calling area information. The exchanges and codes are listed on the following pages. Note on local calling exchanges: Although we make every effort to maintain the accuracy of these lists, the ever-changing nature of the telephone industry makes it impossible for us to ensure 100% accuracy. Please call your Service Representative about any billing discrepancies you encounter (see page 1 of this Guide for the number). Exchanges and codes are listed on page 11.

IN-STATE TOLL RATES WITHIN VERMONT AREA CODE 802 Rates are based on several factors Rates for all types of in-state toll calls are based on the time of day, and the length of the conversation. An additional charge for operator assistance or calling card calls, and some types of calls from public (coin) telephones may apply. THE INITIAL AND ADDITIONAL RATE PERIODS ARE ONE MINUTE. All types of in-state toll calls have an initial rate period of one minute, any time of day or night. Additional time is billed in one-minute increments. The additional minutes are billed at the same rate as the initial oneminute rate. CHARGES ARE BASED ON RATES AT THE CALLING POINT Charges are based on the rates in effect at the time of connection at the calling (originating) point. If your call starts during one rate period and continues into another, your call will be billed at the rate that applies for each period. For example, if you begin a ten-minute call at 10:58 p.m. on Monday, you will be billed for two minutes at the evening rate and for eight minutes at the night/ weekend rate.

CALL DISCOUNTS WITHIN AREA CODE 802

Day Evening

Fairfax St. Albans Stowe Montpelier White River First min

.16 .16 .16 .16 .16 Each add’l min

.16 .16 .16 .16 .16 First min

.12 .12 .12 .12 .12 Each add’l min

.12 .12 .12 .12 .12

Night and Weekend

First min Each add’l min

.07 .07 .07 .07 .07 .07 .07 .07 .07 .07

SAMPLE RATES FROM THE CITY OF BURLINGTON TO:

Day Evening Night and Weekend

8:00 a.m.–5:00 p.m.*, Monday–Friday 5:00 p.m.–11:00 p.m.*, Monday–Friday 5:00 p.m.–11:00 p.m.*, Sunday All day Christmas, New Year’s, Thanksgiving, Independence and Labor Days unless a lower rate (night or weekend) applies. 8:00 a.m. Saturday–5:00 p.m.* Sunday 11:00 p.m.–8:00 a.m.*, every day

* Up to, but not including Some of this information may not apply to business customers. They should check with their service representative for details. The rates on this page were correct as of January 2018, and do not include applicable taxes. They are subject to change upon appropriate regulatory approval.

CONSOLIDATED COMMUNICATIONS CALLING CARD SERVICE Consolidated Communications Calling Card Service may be used for local, long-distance and international calls. Calling Card calls within Vermont may be carried by Consolidated Communications. You are charged the regular rate plus a surcharge of 55 cents for each Consolidated Communications direct-dialed Calling Card call. If the Consolidated Communications operator dials the call for you, the surcharge is $1.65. If you use another phone company’s coin phone, you will be charged that company’s rates. Calling Card calls outside of, or between Consolidated Communications calling areas are handled by a long-distance company, which may not be the one you use from your home or business phone. You may select your own long-distance company by dialing that company’s access code. You will be charged for the call at the rates set by the company carrying the call. If you do not already have a Calling Card from Consolidated Communications, you can order one at no charge by calling your service representative at the telephone number shown on page 1. HOW TO USE YOUR CONSOLIDATED COMMUNICATIONS CALLING CARD For local and long-distance calls, dial:

0 + area code + 7-digit number.

Wait for tone or special instructions. (If you are using a rotary phone, an operator will answer. Give your Calling Card number.) Enter your Calling Card number (area code + your telephone number + 4-digit PIN). For international calls, dial: 01 + Country Code + City Code (if needed) + the telephone number. Wait for a tone. Then continue as shown for local and long-distance calls.

SHORT-CUT DIALING When calling the telephone number assigned to your Consolidated Communications Calling Card, dial:

0 + the first 10 digits of your Calling Card number.

Wait for the tone, then enter only your 4-digit PIN. (If you are using a rotary phone, an operator will answer. Give your PIN.) Multiple calls If you are making more than one Calling Card call from a phone with Touch-tone service, you don’t have to hang up between calls. Just depress the # button and dial another telephone number. After the first call, each call in the sequence will be billed to your Consolidated Communications Calling Card number. Protecting your Calling Card Your Calling Card number is valuable and it is important to protect its privacy. The first 10 digits are your phone number (unless you are a customer with a special billing number) and the last 4 digits are your PIN (Personal Identification Number). If you suspect that someone is using your Consolidated Communications Calling Card without your permission, call your service representative. See page 1 for the number. When using your Calling Card at a public telephone, be careful of persons who may attempt to watch you dial your Calling Card number or listen as you tell the operator your number. When you enter your Calling Card number, stand directly in front of the telephone. This type of fraud can occur in airports, bus terminals, train stations and other public locations. Never give your Consolidated Communications Calling Card number or PIN to anyone who calls you at home to “verify” the number or to conduct an “investigation.” Many times these callers identify themselves as Consolidated Communications employees or law enforcement investigators. Our employees never make such calls, nor should any outside agency.