Skagit and Islands 2009-2010

077714Customer Info Guide

LOCAL TELEPHONE COMPANIES

• How to Reach Frontier ............................................. See Below

GENERAL INFORMATION

• Calling Instructions............................................................. 4

• Customer Rights and Responsibilities ................................ 6

• Frontier Letter ..................................................................... 7

THE BASICS AND BEYOND

• Doing Business With Frontier— Installation, Billing, and Repair ...............................................2

In a hurry and need to find name, address, phone number for a business, family member or a friend? DIAL 411 and get the information you need FAST! ....................... 4 1 1 (charges apply)

Note: National Directory Assistance may not be available in all Frontier serving areas.

How to Reach Frontier

FOR INSTALLATION/ADDITIONAL SERVICES/CHANGES IN SERVICES/ BILLING QUESTIONS/REPAIR ISSUES, CALL:

............................................1-800-FRONTIER Visit us at ..............................www.Frontier.com

FRONTIER CENTER FOR CUSTOMERS WITH DISABILITIES

Voice & TTY ........................1-877-462-6606

FOR PERSONS WITH HEARING OR SPEECH DISABILITIES, CALL:

Washington Relay Service Text Telephone (TTY) Customers

...............................711 or 1-800-833-6388

CENTRO HISPANO DE FRONTIER

Instalación, traslados, cancelaciones, servicios especiales, equipo telefónico, facturación Clientes Residenciales/Comerciales

.............................................1-800-FRONTIER

INTERNET FROM FRONTIER

............................................1-800-FRONTIER Contact us on the Internet at ................................................www.Frontier.com

BURIED CABLE

Before you dig or drill, please call ......................................811

.........................or 1-800-424-5555

TECH SUPPORT..................1-800-239-4430

Not all services are available in all areas.

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