Whidbey 2009-2010: Skagit and Islands, WA

WHEN YOU PARTNER

WITH DEX MEDIA

IT’S LIKE HAVING YOUR OWN

MARKETING DEPARTMENT.

When you partner with Dex Media it’s like having your own marketing department working to get your business in front of consumers in all the places they’re looking. We’re experts in digital, mobile and social media solutions designed to meet your marketing objectives. You don’t have time to manage your marketing but with Dex Media, you’re free to focus on what matters most – running your business.

For more information call 1-844-DEX-MEDIA (844-339-6334) or visit DexMedia.com today.

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Customer Info Guide

LOCAL TELEPHONE COMPANIES

• How to Reach Frontier ........................................ See Below

• How to Reach Other Local Phone Service Providers ..........................................2

THE BASICS AND BEYOND

• Doing Business With Frontier— Installation, Billing, and Repair ..........................................3

GENERAL INFORMATION

• Calling Instructions ...............................................................5

• Area Codes............................................................................ 7

• International Calling ..............................................................8

• Telephone Safety ..................................................................8

• Customer Rights and Responsibilities ..................................8

• Emergency Preparedness ....................................................9

• Frontier General Manager Letter ........................................11

Frontier Nationwide

411

In a hurry and need to find name, address, phone number for a business, family member or a friend? DIAL 411 and get the information you need FAST! ....... 4 1 1 (charges apply)Note: National Directory Assistance may not be available in all Frontier serving areas.

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How to Reach Frontier

FOR INSTALLATION/ADDITIONAL SERVICES/

CHANGES IN SERVICES, CALL: Residential Customers ...........................................1-800-921-8101 Business Customers ..............................................1-800-921-8102 Visit us at .....................................................................www.frontier.com

FRONTIER CENTER FOR CUSTOMERS WITH

DISABILITIES Residential Customers Monday - Friday 8:00 a.m. - 6:00 p.m. Voice & TTY ...........................................................1-877-462-6606

FOR QUESTIONS ABOUT YOUR BILL, CALL: Residential Customers ...........................................1-800-921-8101 Business Customers ..............................................1-800-921-8102 Visit us at .....................................................................www.frontier.com

FOR PROBLEMS WITH YOUR TELEPHONE SERVICE: Visit us at .....................................................................www.frontier.com or call: Answered 24 hours a day including holidays Residential Customers ...........................................1-800-921-8104 Business Customers (five lines or less) ................1-800-921-8104

Business Customers (six lines or more) ...............1-800-921-8104

FOR PERSON WITH HEARING OR SPEECH

DISABILITIES CALL: Washington Relay Service Text Telephone (TTY) Customers ............................................................... 711 or 1-800-833-6388

CENTRO HISPANO DE FRONTIER Instalación, traslados, cancelaciones, servicios especiales, equipo telefónico, facturación Clientes Residenciales ............................................1-800-921-8101

Clientes Comerciales ..............................................1-800-921-8102

INTERNET FROM FRONTIER Residential Customers ...........................................1-800-239-4430 Business Customers ...............................................1-800-239-4430 Contact us on the Internet at ........................................www.frontier.com

BURIED CABLE Before you dig or drill, please call .......................................811 Washington State .....................................1-800-424-5555 Or ..........................................................1-800-553-4344

PUBLIC COIN TELEPHONES-FOR QUESTIONS

REGARDING PAY PHONES, CALL: Independent Payphone Providers Orders & Billing ...................................................1-888-608-8028 Repair ...................................................................1-888-608-8028 Frontier Payphones ................................................1-888-608-8028

FRONTIER PLUS

1-800-921-8101

Moving? Call ............................................................ 1-800-921-8101

Not all services are available in all areas.