The Canadian Automobile Dealers Association is working with your regional and provincial associations to represent your interests at the highest levels.
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Our vision is for member dealers and the dealer franchise system to be seen by the public as the best choice to fulfill all their automotive needs.
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Signals is THE flagship publication for the NCDA, the industry association that represents over 400 new car and truck franchised auto retailers in BC.
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Vancouver International Auto Show
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CONTENTS
News From the Front Seat
Welcome to the fall edition of Signals. It’s been an eventful few months since our last edition, highlighted by the recent nail-biter of a provincial election.
After a hard-fought provincial election campaign, and many days of counting and recounting, congratulations are in order for David Eby and the BC New Democratic Party, who have formed a razor-thin majority government.
We offer our congratulations to Premier Eby, but also want to acknowledge BC Conservative leader John Rustad, Sonia Furstenau of the Green Party, as well as every candidate who put their name forward to contribute to the democratic process.
political parties for consideration in their 2024 provincial election campaign platforms. We emphasized critical initiatives such as:
» Supporting the growth of the zero-emission vehicle (ZEV) market and eliminating the arbitrary and punitive ZEV mandates;
» Raising the Luxury Vehicle Tax threshold and excluding pick-up trucks; and
» Increasing investments in post-secondary education for the automotive sector.
In the coming weeks, our government relations plan will focus on actively engaging with the next government and everyone in the Legislature.
Specifically, we will:
» Congratulate the winning party and MLAs on their electoral victory; and
“Congratulations to all those successful in the election and our thanks to those candidates who have stepped up to serve British Columbians.”
Congratulations to all those successful in the election and our thanks to those candidates who have stepped up to serve British Columbians. Our gratitude also goes out to MLAs and ministers who announced their retirement before the election. We thank them for their service and wish them well in their next adventure!
I would also like to express my appreciation to the NCDA board, along with Mark Jiles and the Bluestone Government Relations team, who helped guide our election strategy. Special thanks to board member Mike Hacquard, who rolled up his sleeves and helped energize our election efforts.
Leading up to the October election, the NCDA shared its priorities with each of the
Board of Directors
» Work diligently to ensure that our key issues are integrated into the new cabinet ministers’ mandates.
This period represents a crucial opportunity to build on the momentum from our pre-election efforts. We aim to foster strong relationships with newly elected officials and those we already know, advocating for policies that support affordability, sustainability and the growth of the automotive sector.
UBCM Convention
As we have done for several years, the NCDA sponsored and attended the annual Union of BC Municipalities (UBCM) Convention this year, which was held September 16 to 20 in Vancouver. The annual convention brought together more
Dave Bare
Chris Schaufele
Darren Johnson
BLAIR QUALEY PRESIDENT & CEO, NCDA
Blair Qualey
Kai Hensler
Deryl Griffith
than 2,000 participants from local governments, First Nations, related organizations and the provincial government to identify key policy issues and engage with other orders of government.
The provincial election provided a focal point for three common issues facing BC local governments: infrastructure, housing and homelessness and the need for climate action. Additionally, local governments endorsed 188 resolutions that addressed health care, economic development, transportation, community safety and more.
The NCDA once again hosted a booth at the UBCM Trade Show to highlight the fact that our member dealers are important economic engines in local communities. The booth also offered a ZEV test-drive opportunity.
VCC Automotive Trades building campaign
As we noted in the last issue of Signals, our board executive toured the current Vancouver Community College (VCC) Campus Automotive Trades Centre and met with VCC leadership to discuss their plans for a new building.
Following the meeting, our foundation board finalized an annual education grant totaling $10,000 to assist VCC students with their automotive educations. Additionally, VCC extended an invitation to the NCDA for me, as president and CEO, to join their campaign cabinet in support of fundraising for the new automotive trades facility. I’m privileged
to serve with former NCDA board member Erik Jensen from RBC to help make this new project a reality, and in support of our dealer members who are desperate for service technicians. See the story on page 13 in this issue for more background on the campaign.
Consumer protection law consultation
As we reminded our dealer members this year, the Ministry of Public Safety & Solicitor General is reviewing a number of BC’s consumer protection laws, including those involving vehicle purchasing. According to the government, the purpose of the review is to determine whether existing laws reflect practices in the modern marketplace and continue to maintain a good balance between safeguarding consumers and minimizing unnecessary regulatory burdens or added costs to businesses.
To start the review process, in the spring of 2022, the ministry launched a public “BC Consumer Experiences” survey on the government’s citizen engagement website. In the survey, British Columbians were asked about their experiences buying products and services from businesses, including motor vehicles.
The first two phases involved consulting widely around consumer contracts and credit services. Over the summer, the ministry embarked on the third phase of its consumer protection law review that focused on consultations with the vehicle sales industry to identify and substantiate any policy gaps and to
seek feedback on ideas for improving motor dealer laws. This paper organizes potential changes into six categories. The consultations focused on potential changes to the Motor Dealer Act relating to:
» Prepurchase information and disclosures, including all-in pricing, damage disclosures and purchase agreements, among others;
» Financing, including negative equity, dealer reserves and mandatory financing, among others;
» Warranties and inspections, including inspection and assessments of used vehicles;
» Dealer’s code of conduct;
» Registrar’s authority; and
» New market entrants.
Any proposed amendments to the Motor Dealer Act would not come into effect unless the Legislative Assembly of British Columbia passes a bill and government approves supporting regulations, if necessary.
The NCDA suggested to the ministry that, if they were really interested in feedback, August was likely not the best time to consult with dealers. Furthermore, we suggested that given the wide-ranging impacts of the suggested changes, more time should be provided for the NCDA to survey dealers and prepare a proper response. We look forward to working with the newly elected government on this in the coming months.
Blair
Ryan
Associate Members of the New Car Dealers Association of BC provide vital products and services to dealer members, allowing them to do business with greater cost effectiveness, environmental responsibility and general efficiency. Welcome to our new Associate Member:
QUORUM INFORMATION TECHNOLOGIES INC.
“There’s something for every department in your dealership.”
Quorum’s suite of products empowers everyone in the dealership— whether you’re looking for DMS solutions, something to help the sales team, ways to boost profits in service, or whatever the case may be— Quorum is proud to offer solutions and support to meet your needs.
With deep roots in the automotive industry, Quorum understands what dealers want from a DMS—exceptional service, experienced support and innovative products that effectively respond to their needs.
“We have close and collaborative relationships with our customers, and we take great pride in the fact that dealerships across North America consider us partners, trusting us to provide them with the solutions and support they need.”
President’s Message
Continued from page 5
BC dealer receives CADA Laureate Award
The 2024 CADA Laureate Award for Ambassadorship was awarded to Peter Heppner of Preston Chevrolet Buick GMC Cadillac in Langley, BC. This prestigious award recognizes Peter’s exceptional service to the community and the automotive industry. Congratulations to Peter and read more about the award on page 10 of this issue of Signals I encourage you to peruse the helpful articles in this issue and, as this is the last Signals for 2024, I want to wish all readers, and those who contribute so much to the success of our sector, the very best as you wrap up 2024 and head into the holiday season and prepare for the new year.
And don’t forget to mark your calendars now for the 2025 Vancouver International Auto Show at the spectacular Vancouver Convention Centre West from March 19 to 23!
Sincerely,
Blair Qualey, President and CEO
New Car Dealers Association of BC
bqualey@newcardealers.ca
We provide protection to Canadian families for when
Quality and Innovative Features in Compact Designs
Garmin announces new X Series dash cams
BY ANDREW LING, TECHDRIVEN.CA
Garmin’s new dashcam lineup, highlighted in the tech retail company’s latest press release, showcases a range of models designed to cater to different user needs, from ultracompact simplicity to high-tech sophistication.
Starting with the Dash Cam Mini 3, Garmin has delivered an impressively compact device, no larger than a car key. Despite its tiny form factor, it records in 1080p HD video and features Garmin’s Clarity polarizer lens to reduce windshield glare for clearer footage. The Mini 3 is designed for those who need a discreet, easy-to-install dashcam that doesn’t compromise on video quality, yet omits a display to achieve its remarkably small size.
For users looking for additional functionality, the Dash Cam X110 steps up the feature set, while remaining pocket-sized. It includes a 2.4-inch LCD display for immediate video viewing in 1080p HD, along
option for drivers who want more situational awareness without a bulky device.
Moving up the range, the Dash Cam X210 retains the compact size and display of the X110, but adds 1440p HD recording for even sharper video quality.
For those seeking top-tier performance, the Dash Cam X310 offers 4K Ultra HD video recording and an intuitive touchscreen interface, providing the highest resolution available for capturing crucial details.
With options for every driver, Garmin’s new dashcam lineup offers cutting-edge video quality and innovative features in compact, user-friendly designs.
Available now, the Garmin Dash Cam X series has suggested retail prices ranging from $149.99 to $399.99.
Don’t let cyber threats stall your dealership
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From Sporty Value to the Pinnacle of Luxury
Five smooth rides to tempt car-buyers
WORDS AND PHOTOS BY ANDREW LING, TECHDRIVEN.CA
2024 Honda Civic Type R
The all-new 2024 Honda Civic Type R builds on its predecessor with subtle but impactful refinements, delivering an even sharper driving experience and a more grown-up design.
Featuring a turbocharged two-litre inline-four engine producing 315 horsepower and 310 lb-ft of torque with VTEC, it is paired exclusively with a six-speed manual transmission. The Type R doesn’t disappoint, with precise gear changes and a level of driver engagement that rivals performance cars costing a lot more. Despite its FWD setup, it remains one of the quickest and most responsive hot hatches in the world.
On the road, the Type R offers a thrilling yet accessible driving experience. Its chassis is tuned for agility, with communicative steering and impressive grip. The adaptive suspension is firm but not punishing, making it suitable for both spirited drives and everyday use. Thanks to the hatchback, it’s surprisingly practical, offering comfortable seating for four adults and ample cargo space, a rarity in this segment. The ride can feel a bit stiff for those accustomed to luxury vehicles, and road noise is noticeable at highway speeds—although that’s part of the charm for driving purists.
Inside, the Type R embraces sportiness with red accents, bolstered seats, and a driver-centric layout. Key features include rev matching, a nine-inch touchscreen with wireless Apple CarPlay and Android Auto, as well as a 12-speaker Bose audio system. These amenities complement the performance-focused nature of the car, making it both engaging and comfortable to live with.
With a starting price just over $50,000, the Civic Type R offers a unique value proposition, competing with the likes of the Toyota GR Corolla and Volkswagen Golf R. It delivers a well-rounded package for enthusiasts who want high performance without sacrificing practicality. For those seeking an exhilarating yet livable car with the reliability of a Honda, the Civic Type R remains a top choice.
2024 Mercedes-Benz E450
The 2024 Mercedes-Benz E450 4MATIC marks a significant evolution in the brand’s renowned E-Class lineup, embracing a blend of classic luxury and modern tech-forward features. The sedan offers an ideal mix of comfort and driving engagement, appealing to those seeking refinement with a touch of dynamic capability.
At the heart of the E450 is a three-litre turbocharged inline-six engine with a 48V mild-hybrid system, generating 375 horsepower and 369 lb-ft of torque. The mild-hybrid’s integrated starter generator adds an additional 20 horsepower and 148 lb-ft boost, ensuring smooth power delivery across the RPM range. The nine-speed automatic transmission pairs seamlessly with the all-wheel-drive system, delivering a composed yet engaging driving experience.
On the road, the E450 excels with a remarkably smooth and composed ride. Notably, even without the optional adaptive air suspension or rear-wheel steering, the ride quality is refined, bordering on the opulence usually found in Mercedes’ flagship S-Class models. It’s a quiet, comfortable cruiser, ideal for long commutes or weekend escapes, whispering luxury at every turn.
Mercedes-Benz has also packed the 2024 E450 with cutting-edge tech. The 14.4-inch infotainment display and 12.3-inch instrument cluster deliver a rich visual experience, although some may find the sheer volume of digital controls overwhelming at first. Features like augmented reality navigation, a 21-speaker Burmester sound system, massage seats and advanced driver assistance systems enhance the driving experience. However, some of the tech elements, such as the interior webcam or the dual-screen setup for the front passenger, may be more for the wow factor.
While its competitors may offer sharper driving dynamics, the E450 excels in delivering a serene, tech-savvy, and luxurious experience that few can match.
2025 Polestar 3 Long Range Dual Motor
The Polestar brand may be relatively new, but its heritage is steeped in Swedish design and engineering. Polestar has been making waves with its clean, minimalist vehicles that deliver powerful performance. Enter the Polestar 3, the brand’s first foray into the premium electric SUV market, a segment already populated by heavyweights.
The Polestar 3 makes a strong first impression with its sleek-yet-muscular design. Its sharp lines and athletic stance will likely turn heads on the streets of Toronto or Vancouver. The Scandinavian minimalist aesthetic is in full force, with an elegance to its simplicity and just enough character to give it presence.
Inside, the cabin feels like a premium lounge, outfitted with sustainable yet high-end materials that reflect Polestar’s eco-conscious philosophy. The design is clean, with a focus on technology that integrates seamlessly. The large 14.5-inch touchscreen, running Google’s Android Automotive system, is one of the highlights of the interior.
Under the hood, the Polestar 3 comes equipped with a dual-motor setup, producing around 500 horsepower in the Performance trim. This makes for brisk acceleration—expect 0-100 km/h in just under five seconds.
The adaptive air suspension ensures a smooth ride over rough roads, and when set to sportier settings, the Polestar 3 tightens up, offering a more engaging driving experience. Those who like a bit of fun behind the wheel, such as driving the winding roads outside of Whistler, will find plenty to like.
Polestar estimates up to 506 km of range on a full charge, very competitive for the segment. For those commuting or running errands around town, the all-new Polestar 3 strikes a balance between practicality and style.
2024 Hummer EV Pickup
Hyundai has fully reimagined the 2024 Santa Fe Hybrid, giving it a striking boxy design that sets it apart from more conservatively styled SUVs in its class. The redesign isn’t just cosmetic—it also adds functionality, including a third-row option, a practical boon for families needing occasional extra seats without committing to a larger vehicle like the Palisade.
The hybrid features a 1.6-litre turbo, four-cylinder engine paired with an electric motor and a six-speed auto. Producing a combined 231 horsepower and 271 lb-ft of torque, this setup offers smooth acceleration and seamless transitions between gas and electric power—so much so that I preferred it over the more powerful turbocharged non-hybrid Santa Fe.
During real-world testing, the Santa Fe Hybrid delivered impressive fuel economy, achieving an observed average of 6.3 L/100 km—exceeding official estimates.
Inside, the Santa Fe emphasizes usability and comfort, with dual 12.3-inch screens for infotainment and instrumentation. Wireless Apple CarPlay and Android Auto come standard and there are practical touches like multiple USB-C ports, a floating centre console with storage, and generous cargo capacity that add to its appeal. Hyundai’s focus on refinement extends to the cabin layout, with high-quality and hard-wearing materials which should hold up over time.
Compared to other hybrid rivals, the Santa Fe delivers a similar experience at a more attractive price point, making it a well-rounded option for those looking for a stylish, fuel-efficient family SUV.
The 2024 GMC Hummer EV Pickup is an audacious statement of power and performance in the rapidly expanding EV truck market. It’s a 9,000-pound behemoth that redefines what electric vehicles can do, boasting up to 1,000 horsepower and 1,200 lb-ft of torque. This translates to a staggering 0-100 km/h time of around three seconds, a feat usually reserved for high-end sports cars. The “Watts to Freedom” launch control hilariously feels likes a roller coaster.
Driving the Hummer EV is both thrilling and unconventional. It feels surprisingly agile for its size, with four-wheel steering significantly helping with maneuverability. The Crab Walk feature, while designed for off-roading, is surprisingly useful for entering or exiting parallel parking spots.
Off-road, the Hummer excels thanks to adjustable air suspension, 35-inch all-terrain tires and a host of cameras and skid plates to protect the underbody. Whether tackling tough terrains or urban streets, the Hummer EV is capable but remains a hulking presence.
Inside, the cabin reflects its rugged exterior with an industrial yet tech-forward design. Large screens and innovative video graphics dominate. There is no shortage of personality with this EV, which makes it absolutely fun to live with. Despite its futuristic tech, the truck does have a few compromises; for example, the cargo bed is usable, but
relatively normal for a vehicle of this size.
For drivers with a taste for adventure and a willingness to embrace bold, cutting-edge styling and technology, the Hummer EV Pickup is more than just a truck—it’s a lifestyle statement.
2024 Hyundai Santa Fe Hybrid
BC Dealer Awarded Highest National Honour for Ambassadorship
Peter Heppner awarded the 2024 CADA Laureate Award for Ambassadorship
This past summer, Blair Qualey, president and CEO of BC’s New Car Dealers Association (NCDA), joined Alnoor Jiwani, senior vice president of iA Dealer Services, and Tim Reuss, president and CEO of the Canadian Automobile Dealership Association (CADA), as they presented the 2024 CADA Laureate Award for Ambassadorship to Peter Heppner of Preston Chevrolet Buick GMC Cadillac in Langley, BC.
This prestigious award recognizes Heppner’s exceptional service to the community and the automotive industry.
The Laureate program’s roots and those of its predecessor, the CADA Dealer of Excellence Award, date back to 1972. Together with the provincial dealer associations, CADA and iA Dealer Services honour one dealer annually in each of the three categories—Ambassadorship, Business Innovation and Retail Operations.
Recognizing just three individuals each year from more than 3,200 new car and truck dealers, the Laureate is the most exclusive industry award a Canadian dealer can receive over the course of his or her career. The Laureate was launched in the fall of 2005 as a partnership between CADA and iA Dealer Services.
The Ambassadorship Award recognizes extraordinary service to the community and the industry based on the following criteria: community relations, industry relations, business relations, social responsibility and environmental responsibility.
Qualey noted that Heppner has always been an engaged member of the association and provided frequent feedback over the years. But Qualey underlined that Heppner joining the NCDA board and executive at the onset of the pandemic was fortuitous, as the association faced its biggest challenge in navigating the COVID-19 pandemic, along with
Continued on page 11
The NCDA at UBCM
The NCDA sponsored and attended the annual Union of BC Municipalities (UBCM) Convention, September 16 to 20, in Vancouver. See more information on page 4.
the subsequent cancellation of our 2020 Vancouver International Auto Show (the 100th anniversary edition) just two weeks out.
“As I told our membership at the NCDA’s 2021 annual general meeting at the end of Peter’s term as chairman, Peter was the man for this incredibly challenging moment in the history of the association,” added Qualey. “Peter’s strong business acumen, his passion for the industry and his recognition of the important value of the association in support of the dealers was just what we needed during this most challenging time for BC’s new car dealers and their association.”
“Peter has made a singular and significant contribution to our industry over his many years as a dealer, and I have been privileged to be the recipient of his kindness, generosity, wisdom and unfiltered feedback,” Qualey concluded.
CADA Chair Jonathan Hickman highlighted the exclusivity of the award, calling it the highest honour a dealer can receive. Jiwani praised Heppner’s deep community involvement and leadership, while Professor Kirk Kristofferson of Ivey Business School, Western University, commended his remarkable dedication across all Ambassador criteria.
It is only fitting that a truly humbled Peter Heppner, the 2024 CADA Laureate for Ambassadorship, as selected by the Ivey Business School, be provided the final word:
“Having worked for or served with many previous fellow nominees and winners, I am truly honoured and humbled to have even been considered in their company,” Heppner said. “My service over the years on industry boards and committees has been rewarding and enlightening. It has afforded me the opportunity to work with and appreciate other dealers and executives of associations and manufacturers of many brands from coast to coast.
“I am incredibly proud of team Preston GM for supporting our community efforts. One of our core cultural values is giving back to the communities we serve. In particular we seek partnerships that benefit young families and children by way of minor sports, education, developmental support and/or medical assistance.
“I would like to extend my heartfelt thanks to the many individuals who contributed to or endorsed our submissions. Your support surely influenced this outcome.”
CADA Laureate
Continued from page 10
BC Premier David Eby visited the NCDA booth at the UBCM convention, where the NCDA proudly represented the automotive industry’s contributions to local economies and sustainability.
Attendees at this year’s UBCM Convention enjoyed the opportunity to test drive electric vehicles, experiencing firsthand the latest advancements in zero-emission technology.
NCDA Chair Ann Marie Clark and President & CEO Blair Qualey welcomed visitors, such as Lieutenant Governor Janet Austin (centre), to the NCDA booth, engaging people in discussions about the automotive sector’s critical role in BC’s economic future.
Fear of AI Will Slow Growth of Autonomous Vehicles
But AI-augmented, human-driven interactions will grow
BY BRUCE CAMERON, SIGNALS COLUMNIST
Automation has been a central aspect of the automotive industry since Henry Ford developed his assembly line approach a century ago.
Today, automation takes many forms— from driver-assist features to self-driving vehicles and fleets of driverless robotaxis—and artificial intelligence holds incredible promise to transform our lives for the better. Picture elderly or disabled customers who can subscribe to a service and summon a robotaxi 24 hours a day.
Yet automation also holds the potential to massively disrupt our lives. And it evokes a very human response: fear. That fear factor will inevitably slow down adoption of autonomous vehicles (AVs).
Fear of the future is a constant presence, and reactions to the rapid forces of technological change range from bleak to idealistic. In his dystopian classic 1984, George Orwell wrote, “If you want a picture of the future, imagine a boot stamping on a human face, forever.”
At the other extreme, political reformer and 19th-century British Prime Minister William E. Gladstone proclaimed, “You cannot fight against the future. Time is on our side.”
Whether optimistic or pessimistic about the future, time marches on. Evoking a scene out of the sci-fi movie Blade Runner 2049, Elon Musk presided over the launch of the Cybercab robotaxi in early October.
But Musk’s Tesla stock dropped by nine per cent that day because the much-hyped event over-promised and under-delivered. It left investors with a fundamental unanswered question about his core automotive business: what is Musk planning to do in the next two years to sell more EVs at an affordable price?
Much has been written about the transformative nature of the shift toward EVs, but less attention has been paid to AVs, which will have an even greater impact on our economy and our psyche.
The growing fear of AVs is highlighted here by Andrew Hawkins, writing for The Verge on April 16, 2024:
“Forget the fact that most autonomous vehicles operate each day safely, anonymously, and without fanfare. There are hundreds in operation today in California, Arizona, Texas and elsewhere, and the numbers are only going to increase. But when they do make mistakes, people tend to notice. Numerous public opinion polls have shown declining support for autonomous vehicles over the years and a rise in outright hostility toward the technology.”
The most recent polling about AVs, commissioned by Forbes magazine in January 2024, shows that two thirds of Americans are not confident in Tesla’s self-driving technology and over half say they are unlikely to use self-driving features over the next five years.
That fear is founded in facts. According to the National Highway Traffic Safety Administration, in 2023, self-driving vehicles were twice as likely to be in an accident (9.1 crashes per million miles driven) compared to conventional human-driven vehicles (4.2 crashes per million miles).
But despite the growing pains of implementing AV technology, industry titans like Google and GM persist in the face of opposition. GM’s Cruise autonomous vehicle
division was fined $1.5 million for withholding information about a pedestrian accident in San Francisco in 2023, and mob anger later led to one of Google’s Waymo autonomous ride-hailing AVs being attacked and set on fire in San Francisco’s Chinatown district.
Unlike Texas and California, which will see expansion of AVs on their roads in 2025, here in British Columbia there is considerable caution. On a five-point scale from zero (no automation) to five (fully automated), BC allows only levels one and two on highways at present, having banned levels three and up in April 2024.
But one thing is certain: autonomous vehicles will become more common. Musk has proclaimed that Tesla is on its way to becoming more of an AI robotics company than an automotive company. Now, AI technology being deployed by the auto industry is becoming the main business driver, not the vehicles themselves.
Will robots replace people when it comes to driving or selling vehicles any time soon? No. Human touch remains essential. But AIaugmented, human-driven interactions will become widespread—and much faster than the public anticipates.
But don’t bank on being able to hail a robotaxi in Vancouver anytime soon.
A Visionary Plan for the Future
The Centre for Clean Energy and Automotive Innovation at VCC breaks ground
It is an exciting time at Vancouver Community College (VCC) as they move forward with the catalyst project in their visionary Campus Plan, breaking ground on the Centre for Clean Energy and Automotive Innovation (CCEAI).
The CCEAI is anchored by new automotive programs that will train technicians on servicing and maintaining battery electric vehicles, plug-in hybrid electric vehicles, and hybrid electric vehicles.
At the same time, the NCDA has signed a new agreement to support VCC automotive students with the creation of new scholarships. This agreement is for three years and will support up to five students in the Automotive Service Technician program.
Both VCC and the NCDA are grateful for this exciting partnership and are looking forward to what they can achieve together.
To learn more, head to vcc.ca.
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Looking to the 2025 Vancouver International Auto Show
It’s an unequaled chance to drive brand recognition and sales leads
In just five months, the Vancouver International Auto Show (VIAS) will make its return—and with an average attendance of 120,000 people over five days, the event presents an unequaled opportunity for exhibitors to connect with auto enthusiasts, drive brand recognition and generate sales leads.
Tagged “ELEVATE,” and coming off record-setting attendance last year, the VIAS solidified itself as western Canada’s best-attended consumer show and one of North America’s premiere automotive exhibition events.
Taking place March 19-23, 2025, next year’s event will feature more than 200 vehicles from over 30 manufacturers and dealers, spanning nearly 300,000-plus square feet of space at the Vancouver Convention Centre. It will include a larger commercial/retail area, car displays, education centres and—of course—more manufacturers all designed to “ELEVATE” the consumer experience.
Consumers will indulge in a showcase
of luxury supercars and exotics, technology-leading and environmentally focused battery electric vehicles (BEVs) and hybrids, high-powered classics, tuners, customs, over-landers and everything in between. Showgoers will find the latest models from the most progressive brands in automotive.
But this is not your typical auto show. This is an experiential automotive event showcasing BC’s largest indoor-to-outdoor EV test-drive feature, an engaged marketplace and displays from the most progressive automotive brands—all within an iconic venue boasting
spectacular backdrops that exemplify the West Coast automotive lifestyle.
The VIAS is a premier platform for showcasing new automotive technology, and the 2025 edition will uphold this tradition. Attendees can expect highlights on advanced safety systems, electric vehicles, charging solutions, performance accessories—all the cutting-edge technologies associated with the automotive industry.
If you own an automotive-related business, this is your opportunity to leverage the VIAS’s proven purchasing power to generate leads and drive your sales growth.
Early bird rates are available until November 15. We have premium, standard and customized exhibit spaces available. Join us and celebrate everything automotive!
For more information and to book your space, speak with executive director Eric Nicholl at ENicholl@VanAutoShow.ca or sales and sponsorships specialist Josh Ferguson at JFerguson@VanAutoShow.ca
Changes to Insuring Leased Vehicles
ICBC makes it easier for customers
ICBC’s priority is to make processes simpler and more convenient for our customers and business partners.
To enhance the experience for customers who lease vehicles, ICBC is introducing changes that will make insuring leased vehicles easier in British Columbia. These changes are designed to reduce administrative burdens, provide more flexibility for lessees and lessors, and ultimately improve the overall customer experience for those leasing vehicles.
Starting with policies effective on January 6, 2025 (early renewals begin November 22, 2024), lessees in BC will be able to directly manage and renew the insurance and licensing for their leased vehicles through ICBC Autoplan brokers and ICBC’s online services, simplifying the process for both lessees and lessors.
Current process: Currently, the process of insuring leased vehicles in BC requires multiple steps. Lessees are typically responsible for arranging and paying for the vehicle license and insurance. However, under the existing system, they can only do so with written authorization from the lessor, the vehicle’s registered owner.
The future of insuring leased vehicles: To address these challenges and streamline the process, amendments will allow lessees to purchase, change and renew both the vehicle license and insurance for their leased vehicles. Lessees, as the vehicle licence
holders and the insurance policyholders, will also be the sole recipient of refund/rebate cheques without the authorization from lessors. This reduces the administrative burden for both lessees and lessors. This change will also allow lessees to take advantage of ICBC’s online renewal services.
Importantly, while lessees will gain more control, lessors will still be protected under the insurance policy in the same way they are today. Lessors will continue to be the registered owners of the leased vehicles, maintaining their ownership rights. The ability to sell or transfer the vehicle will remain solely with the lessor, ensuring that their interests are safeguarded.
Preparing for changes: ICBC understands that these changes may require adjustments for leasing companies and brokers, and it wants to ensure that its valued business partners are fully prepared for the transition. ICBC hosted a series of industry webinars in September for lessors, private insurers and industry associations (including the New Car Dealers Association) to help them prepare for changes. ICBC also encouraged lessors to review and update their lessee agreements, insurance coverage and reporting requirements.
ICBC has procured the services of CGI to provide insurance coverage reporting services to lessors operating in BC. For more information on CGI and the services they provide, please view a recording of one of ICBC’s industry webinars (https://partners.icbc.com/lessors/register-for-a-webinar). Or, contact CGI directly at AutoPlus@cgi.com
NDP HOLDS POWER with Razor-Thin Majority Government
But now is when “the rubber meets the road”
BY BLAIR QUALEY, PRESIDENT AND CEO OF THE NCDA
After a hard-fought provincial election campaign, congratulations are in order for David Eby and the BC New Democratic Party who, after nine days of counting and recounting, formed a razor-thin majority government.
We at the New Car Dealers Association of BC offer our congratulations to Premier Eby—but also want to acknowledge BC Conservative Party leader John Rustad, Sonia Furstenau of the Green Party, and every candidate who put their name forward and contributed to the democratic process. We also thank Elections BC for its dedicated and diligent service that we should never take for granted.
Over the course of the campaign, BC’s new car dealers highlighted several issues that demanded the attention of political parties
and candidates because of their impact on consumers, the economy and the over 400 dealerships in communities across this province which provide some 30,000 family-supporting jobs for British Columbians.
The NCDA did not endorse a particular party, but there were several key issues that we and new car dealers actively challenged each of the political parties and candidates to support because they are pivotal to our sector, the economy and consumers.
The election campaign by its very nature is a time for political posturing, but now—as they say—is when “the rubber meets the road.” The central theme of this election was affordability, and we will urge the new government and all elected members to address policy changes that will bring cost relief to consumers.
We encourage the new administration to take actions that will ensure zero-emission vehicles (ZEVs) are as affordable as possible.
Over the last several months, we have seen a cooling in the ZEV market, and policy changes to the Zero-Emission Vehicle Act and CleanBC Go Electric Passenger Vehicle Rebate Program would help steer us back on a positive path.
Under its CleanBC plan and Zero-Emission Vehicle Act, the previous NDP administration laid out an ambitious plan to transition away from traditional gas-powered cars by mandating that by 2030, 90 per cent of light-duty vehicles sold in BC are ZEVs—and 100 per cent by 2035. However, two specific policies threaten that objective.
BC’s mandated annual sales targets for ZEVs are accompanied by significant financial penalties ($20,000 per vehicle) when arbitrary sales targets aren’t met by manufacturers. As the early adopters of EVs have made their market choice, regular consumer demand for EVs has softened, due to price, range anxiety and access to convenient, reliable charging infrastructure.
The election campaign by its very nature is a time for political posturing, but now—as they say—is when “the rubber meets the road.” The central theme of this election was affordability, and we will urge the new government and all elected members to address policy changes that will bring cost relief to consumers.
As we engage a new administration, we will be encouraging it to adopt a more flexible approach to this policy. In doing so, we will highlight a recent Leger poll showing half of the population oppose the policy, while 40 per cent would not consider an EV for their next purchase because of concerns that include price, range anxiety and a lack of charging infrastructure.
The CleanBC Go Electric Passenger Vehicle Rebate Program makes ZEVs more affordable. However, recent program changes removed 75 per cent of vehicles previously eligible for a provincial rebate. The NCDA will advocate for adequate rebate levels to
be reinstituted because we know that the price of a new vehicle is a key consideration for consumers looking at the purchase of a ZEV.
Other key areas that the NCDA will be communicating to the new administration include the critical issue of power supply to support electrification, along with an accessible fast-charging network, both of which go hand in hand—and a failure to deliver these key elements will make transportation less accessible.
BC’s new car dealers believe an increase in programs and spaces to train the next generation of industry workers—including
service technicians who repair today’s more advanced vehicles and ZEVs—is another important part of the equation.
The NCDA will also be seeking out changes to BC’s luxury vehicle tax which extends to vehicles that aren’t in any respect a luxury item, such as trucks, minivans or SUVs that British Columbians require to shuttle children around or for work.
Over the next several weeks, as the new government takes shape, the NCDA will seek out opportunities to underline win-win approaches that support the sector, consumers and the broader economy.
THE KEY TO A BETTER BOTTOM LINE
Alternate Dispute Resolution Services
Progress and recent achievements
Last year, the Vehicle Sales Authority (VSA) introduced two new services—My Self-Help and Connector—aiding the VSA in its efforts to build confidence in the motor dealer industry in British Columbia, engage and educate both industry and consumers, and to help ensure a safe and reliable motor vehicle buying experience.
In the fall 2023 issue of Signals, we shared an update about one of these new services, Connector, and highlighted its early successes. Since then, Connector continues to prove highly effective in facilitating dispute resolutions between consumers and licensed dealers in BC.
Since its launch in April 2023, My Self-Help has seen a steady increase in usage, quickly becoming an essential resource for many consumers as they seek guidance following a vehicle purchase or lease. Marketed towards consumers as “the best place to start,” following a question or issue, the platform
has been well-received with over 3,200 new users accessing it over the past 17 months. The uptick in new usership has been gradual and steady; most recently, between April to August 2024, there has been a 27 per cent increase in new users alone.
My Self-Help has also shown high levels of engagement. On average, engagement time per session sits around five minutes per user. Whether addressing a complaint or seeking clarity on their next steps following a vehicle purchase or lease, consumers are equipped with various resources to help guide them. The awareness of My Self-Help continues to grow, and we look forward to seeing more British Columbians interact with it, educate themselves through it and find help for their issues.
We have also been very pleased with the growth of Connector since its introduction in 2023. Through this safe and secure online space, Connector has facilitated 196 dispute cases since its inception. While participation is fully
voluntary for both parties, the average dealer participation rate has grown to 72 per cent.
One of the key advantages of Connector is its efficiency. In fiscal year 2024, the platform achieved an average resolution time of just 15 days—a significantly faster rate than the 95day average for investigated complaints. This speed has been instrumental in resolving issues promptly, underscoring that negotiations are usually the fastest way to resolve a dispute.
Furthermore, Connector’s confirmed resolution rate has seen a marked improvement. In fiscal year 2024, the resolution rate stood at 12 per cent. However, in fiscal year 2025 so far, this has increased to 26 per cent—a 14 per cent rise, with the actual success rate likely even higher as some cases may be resolved without formal confirmation.
The VSA remains committed to evaluating and improving these services, ensuring they continue to meet the needs of the industry and consumers. See more at vsabc.ca
Planning for a Successful Business Exit
There are several steps to take as you prepare for the sale
BY JENNIFER MACGREGOR-GREER, SENIOR COUNSEL, MEP BUSINESS COUNSEL
Congratulations! You’ve spent many years building up a successful dealership and the next project—or, perhaps, a hammock in the Bahamas—is beckoning. It’s time to find someone to take over, and you may even have one or two potential buyers in mind.
Selling a business is a big deal, not just in financial terms but also because in many cases the sale of a business is a complex transaction. There are many pitfalls, and a successful sale takes a great deal of planning. But fortunately, there are a number of things that you can do ahead of a sale to smooth the way and increase the chances of success.
Arguably, the most important of these is to have a clear conception of your goals, both personal and financial. Are you aiming to redirect your focus to other projects (or that hammock) or do you want to remain active in the business post-closing? Are your financial needs such that a lump sum purchase price is desirable or would you prefer to be compensated over time? Are there any other deal terms that are critical to you—for instance, the continued employment of a longstanding employee?
Any sale will involve negotiation of various deal points. Knowing what your bottom line is will help you focus on the items that are important to you.
It is also useful to understand your personal sale timeline. There is little worse than selling before you are financially, operationally and emotionally ready, and it may be in your best interest to take a few years to prepare. As well, consider the impact of market conditions on timing; for instance, would your preferred buyer be able to obtain financing and would your OEM be willing to approve the transaction? In disadvantageous economic conditions it can be prudent to pause, wait for conditions to improve and use the time to further strengthen the business.
Another important element is your preferred buyer—for instance, a family business versus a dealership group—as their financial means and industry experience will play a role in the transaction structure and timing. An existing dealership group with investment capital on hand may be able to complete a purchase transaction more quickly than a smaller family business that may need to borrow funds to complete the transaction.
Also consider the type of purchaser that would be best suited to meet the long-term needs of your unique business. A business broker can help you with this process. Once you have identified a potential buyer, be sure to have them sign a non-disclosure agreement prior to disclosing any proprietary information of the business. A lawyer can provide you with a form of agreement.
If you do not normally prepare detailed financial statements for the business, it is critical to do so before you even identify a buyer, as any serious contender will want to conduct a detailed financial review. Schedule a time early on to meet with your accountant to discuss items that would be prudent to address prior to the sale.
For example, are there financial encumbrances that should be discharged, old inventory to be cleared off the books or even non-core
areas of the business that should be disposed of? Such items can affect the perceived value of the business to potential buyers. Your accountant or a chartered business valuator can also help you determine a realistic asking price that takes into consideration your business’s particular attributes.
As part of your financial review, don’t forget to review your personal tax situation. As lawyers, we are often asked to advise on the most advantageous transaction structure for a seller, but typically this is very specific to the seller’s tax situation and would be better answered by the seller’s tax advisors. In some cases, it may even be necessary to complete an internal corporate reorganization several months or even more than a year in advance of the sale to optimize your family’s tax situation.
The due diligence that any potential purchaser undertakes will include a review of the business’s corporate records, so this is another item to prepare for. Is your company in good standing in its jurisdiction of incorporation? Are your corporate records fully compiled in a minute book? Are all the contracts to which your business is a party (leases, OEM agreements, employment agreements, et cetera) properly documented and filed in one location? Any purchaser will want to review all these items and it will save a lot of time if you have clean, complete records at hand.
After so much hard work, it can be exciting to finally identify a purchaser and agree on the principal terms of a sale. But never sign a term sheet with any purchaser until you have engaged a lawyer to review it with you.
A sale transaction can be complex and challenging, and the right professional advisors can help lead you through a process that might be unfamiliar to you. In this area, knowledge is important, so make sure that your legal and financial advisors have experience with transactions of this nature and can add value to the transaction.
As always, the foregoing is intended as general guidance only and should not be construed as legal advice. If you are considering selling your business, please don’t hesitate to reach out to any of the business lawyers at MEP Business Counsel.
For further assistance with any of your legal matters, please contact Matthew Wansink (mwansink@meplaw.ca), or one of the business lawyers at MEP Business Counsel (meplaw.ca).
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How to Defend Against Cyber Criminals
Dealerships are unique targets
In today’s competitive automotive market, auto dealerships face increasing digital threats. As businesses that handle high-value transactions and sensitive customer data, dealerships are prime targets for cyber criminals.
In an industry where data and trust are key to customer relationships, a proactive approach to cybersecurity isn’t just important—it’s a business imperative. Defend your dealership against cyber criminals today by adopting a comprehensive security strategy that safeguards your operations and customer data.
Here is how to take a proactive approach to securing your business, protecting your dealership’s reputation, and avoiding potential legal action from your customers.
Why auto dealerships are unique targets
The automotive retail industry is uniquely exposed to cyber threats due to its reliance on digital systems for daily operations, including customer management, financing and sales transactions.
Dealerships typically hold extensive data records—from personal and financial customer details to proprietary business information— making them attractive targets for cyber criminals seeking to steal or ransom valuable data.
This leads to a double challenge for dealerships. First, the dealership is at risk for a direct attack against its reputation and financial damages due to business interruption and dealing with the loss of sensitive data. Second, the bad actor also uses that same data to perform identity theft against the dealership’s clients, leading to possible class action litigation against the dealership.
Moreover, dealerships often operate in a multi-location environment, and this can create additional cybersecurity challenges if network security standards are inconsistent or outdated across different sites and a larger attack surface.
The biggest cyber threats facing dealerships
Cyber risks continue to evolve, and dealerships must stay informed of the most common threats to remain secure:
Third-party breaches. The severe ransomware incident that most dealerships experienced with a third-party vendor, CDK, highlights the risk that dealerships are subject to when using third-party suppliers. The dealership’s dependency on suppliers to provide services such as payroll, finance and supply chain often subjects them to indirect cyberattacks and harmful exposure, arising from the possibility of client data being exchanged with the vendor.
Social engineering and phishing attacks: Cybercriminals use deceptive emails to steal login credentials or other private data. Employees may be tricked into clicking a malicious link or opening an infected attachment, which can then spread malware throughout the network. This tactic leads to two of the most common cyber incidents that affect Canadian organizations:
Business email compromise (BEC): An increasingly popular tactic, BEC schemes involve accessing the email system to impersonate a
trusted contact (such as a financing partner or vendor) to trick employees into authorizing payments to unauthorized bank accounts or revealing sensitive information.
Ransomware: This malicious software locks access to critical files until a ransom is paid. Auto dealerships, with their vital financial and operational data, often face significant pressure to comply with attackers’ demands.
Strengthening your dealership’s cybersecurity defenses
Protecting your dealership proactively can help avoid costly disruptions and damage. Here are a few critical strategies for fortifying your cybersecurity posture:
• Staff training and awareness: Your employees are the first line of defense against cyber threats. Conduct regular training sessions to help staff recognize phishing attempts and understand best practices for data protection.
• Multi-factor authentication (MFA)
Requiring multi-factor authentication for accessing sensitive applications adds an extra layer of protection to your systems. This makes it more difficult for attackers to breach accounts.
• Backups, offline and tested
Dealerships should ensure their IT support teams focus on backups of their data to ensure it is secured offline and tested for recovery. It is one of the simplest tasks, albeit monotonous and often prone to shortcuts to save time. If done correctly, it will save the dealership in most cases; if done incorrectly, it makes recovery an order of magnitude more difficult or, in severe cases, can cause the end of the business.
• Incident response preparedness
Develop an incident response plan outlining containment, investigation and recovery steps to prepare your dealership for a potential cyber incident. Regularly test the plan with simulations.
• Penetration testing and vulnerability assessments
Regularly assess your dealership’s cybersecurity defenses through penetration testing, which simulates attacks to identify vulnerabilities. This helps you prioritize remediation efforts.
MNP’s commitment to dealership cybersecurity
As a leading advisor to the automotive dealership space, MNP’s team works with dealerships across Canada to provide comprehensive cybersecurity services.
Our offerings include cyber risk assessments, managed detection and response, incident response planning, and staff training programs—all designed to help you stay ahead of evolving threats and operate securely.
Contact us to learn more about how we can help protect your dealership and ensure your business continues to thrive in an increasingly digital world.
Chris Law is a Partner at MNP Digital, and the Cyber Offensive & Incident Management Leader for the firm. Contact him for any questions at Chris.Law@mnp.ca
BC Remains at the Top of Canada in ZEV Adoption
For the first half of 2024, ZEV sales in British Columbia accounted for 20.6 per cent of all new motor vehicle purchases. In addition, BC strengthened its position with 26.6 per cent of the national ZEV market, indicating a continuing interest in transitioning to more eco-friendly vehicles.
During January–September 2024, the number of units paid out for vehicle applications was 21,809 vehicles, after considering rebate returns and other adjustments. For the first three quarters of 2024, there were 17,377 new reimbursement submissions.
Vehicle classification and MSRP cap change reminder:
On June 18, 2024, the Ministry of Energy, Mines and Low Carbon Innovation modified the CleanBC Go Electric Passenger Vehicle Rebate Program’s vehicle eligibility requirements.
Program changes are:
1| Lowering the MSRP cap of the cars category from $55,000 to $50,000, and
2| Moving SUVs and station wagons from the larger vehicles category to the cars category.
For more information on the changes, visit newcardealersgoelectric.ca
Informal Employment Contract Sent Via Email Found to Be Legally Binding
Several takeaways for employers to consider
BY CHRIS DRINOVZ, KSW LAWYERS EMPLOYMENT & LABOUR GROUP
The BC Supreme Court recently determined that an email sent to a prospective employee detailing partial employment terms prior to a formal agreement constituted a full and binding employment contract (Adams v Thinkific Labs Inc., 2024 BCSC 1129).
Background
The employer sent a prospective employee a 60-page detailed offer of employment via email (the “Email Agreement”). The Email Agreement contained information about the employee’s compensation, bonuses, benefits and leave entitlements. It did not, however, contain termination or non-competition terms. The Email Agreement indicated that the employer would provide the official employment contract upon receipt of the employee’s full legal name and desired start date.
Upon the employee’s acceptance of the Email Agreement, the employer sent a formal written employment contract (the “Letter Agreement”). The Letter Agreement included termination and non-competition clauses among other burdens and limitations on the employee, none of which had been included Email Agreement. It did not contain the information about employee entitlements and benefits outlined in the Email Agreement. The employee signed the Letter Agreement and commenced work on September 20, 2021.
On May 23, 2023, the employer terminated the employee, relying on the termination clause in the Letter Agreement.
Decision
The court held that the Email Agreement constituted a complete and binding employment contract between the employee and employer. The Letter Agreement was unenforceable, as no new consideration was presented to the employee along with its terms. Thus, the employer could not rely on the termination provision in the Letter Agreement, and the employee was entitled to five months’ pay in lieu of notice under the common law.
Reasoning
The Email Agreement contained a full offer of employment with detailed and lengthy terms. The employee accepted the offer when she provided her name and start date. The subsequent Letter Agreement imposed new terms to the existing agreement with no new benefits or entitlements to the employee. To enforce the new terms in the Letter Agreement, the employer would have had to provide additional consideration or benefit to the employee. The promise of continued employment in exchange of acceptance of new terms does not constitute consideration. The court noted that adequate consideration is especially important where new terms impose onerous burdens and detriments on the employee.
Takeaways for employers
Provide a single, formal and comprehensive offer of employment with consideration.
This decision serves as a reminder to employers to provide prospective employees with a single, formal and comprehensive offer of employment that incorporates all relevant terms and conditions. Employers should avoid sending initial offers with partial terms prior to the formal agreement, as these communications could be enforced as a complete and binding contract, rendering the formal agreement unenforceable. Employers should be especially careful not to introduce new terms or obligations to employees without providing new benefits or consideration.
Failure to provide consideration for new employment terms could result in high awards for short-service employees.
Employers should be aware that, should their formal agreement be rendered unenforceable, they may lose important protections related to termination. In this case, the employee worked for the employer for approximately one year and eight months. Because there was no termination clause in the Email Agreement, the BC Supreme Court awarded her five months’ pay in lieu of reasonable notice under the common law.
After deducting mitigation earnings and the amount already received, the total award was $31,647.44. If the employer had successfully relied on the Letter Agreement’s termination clause, the employee’s compensation would have been $5,769.23 for three weeks pay in lieu of notice. If, for example, the employer had successfully relied on a termination clause limiting its liability to the requirements in the BC Employment Standards Act, RSBC 1996, c 113, the employee’s compensation would have been two weeks’ pay in lieu of notice.
Note to Readers: This is not legal advice. If you have any questions about a labour or employment matter or require assistance with workplace investigations, revising your employment contracts, or legal disputes, please reach out to Chris Drinovz at cdrinovz@kswlawyers.ca.
About the author: Chris Drinovz has been recognized in The Best Lawyers in Canada™ 2025 for work in labour and employment law; as a Leading Legal Practitioner in the 2024 and 2023 Canadian Legal Expert Directory; and is named in Best Employment Lawyers and Law Firms in Canada by prestigious Canadian HR Reporter.
Keep Your Dealership Running Smoothly
A risk management playbook
Running a dealership is no small feat, and if there’s one thing that can throw a wrench into your operations, it’s unexpected risks. So, how do you stay ahead of the game? That’s where risk management comes in. It’s like a playbook for spotting problems before they happen, preventing costly headaches and keeping everything running like a well-oiled machine.
Risk management consultants help you identify risks specific to your dealership and offer solutions to protect what matters most—your employees, your property and your bottom line.
At its core, risk management covers three areas: people—your team, customers and business partners—everyone who steps foot in your dealership; property—your building, inventory and equipment—anything that keeps your dealership up and running; and profitability—your ability to be prepared for emergencies, ensuring safety and complying with regulations to avoid financial hits.
Risk consultants are like safety advisors for your business. They help pinpoint potential problems, evaluate your current strategies, suggest improvements and keep track of how well those plans work. Working with experienced risk pros is a smart move. They can save you money by preventing insurance claims and connecting you with experts—lawyers, engineers and accountants—who’ve got your back. HUB International’s risk management team, for instance, helps dealerships across BC.
One major focus? Emergency preparedness. Dealerships face unique risks, especially during fires or severe weather. Here’s why:
» Busy showrooms—dealerships can get packed, especially on weekends;
» New faces—customers often don’t know the building’s layout, which complicates emergencies;
» Varied visitors—communication in a crisis can be tricky with guests there for different reasons;
» Evacuations can be tough—people panic during emergencies, slowing evacuation; and
» Staff turnover—frequent team changes can disrupt emergency procedures.
A risk management consultant can help create an emergency plan tailored to your dealership, covering:
» Crisis management—knowing how to handle different crises;
» Fire and weather plans—preparing for fires or severe weather;
» Bomb threats—having a plan for worst-case scenarios;
» Utility failures—managing power outages or gas leaks;
» Workplace safety—violence or bullying; and
» Cybersecurity—protecting your dealership from online threats. Some risks are just part of running a dealership, but they can be managed wisely. HUB International’s risk management team helps reduce risks in key areas. Reach out to Rachel LeGear at 778-242-2414, email rachel.legear@hubinternational.com or visit hubinternational.com
Driving Change in 2024
NCDA fuels joy and empowerment for Special Olympics BC athletes
The New Car Dealers Association of BC is among Special Olympics BC’s longest-standing champions. It’s our privilege to share stories showing the difference you’ve made by supporting Special Olympics BC (SOBC) this past year. Your support helps create experiences of joy, friendship, empowerment, skill development, and health improvements for 3,270 athletes with intellectual disabilities in 55 BC communities.
“Special Olympics is something very positive in my life for many reasons,” says Christopher Lakusta, SOBC–Langley athlete. “I have made new friends, there are travel opportunities, support and awareness, the opportunity to try new sports and gain more confidence.”
The transformative power of sport in the lives of individuals with intellectual disabilities is limitless. Sport is far more than just competition; it is a pillar of mental and physical
wellbeing, a builder of confidence and a vital source of community connection.
The past year has been significant for Special Olympics BC. After nine months of training and preparation, Special Olympics Team BC 2024 showed up for an unforgettable National Winter Games in Calgary last March. They gave it their all and achieved many personal bests and podium finishes, including winning 135 medals.
From these Games, 21 athletes and 11 coaches from BC will join the Special Olympics Team Canada 2025 training squad to prepare for the 2025 Special Olympics World Winter Games in Turin, Italy from March 8 to 16.
From February to July 2024, SOBC locals hosted 45 summer regional qualifiers across the province. As part of the SOBC competition cycle, regional qualifiers serve as a chance for athletes to compete for a spot to advance to the next provincial games, which
will be held in Prince George in 2025.
Lilli Wong is the parent of SOBC–Vancouver athlete Karina. Having become involved with Special Olympics in 2023, Lilli has already seen Karina and her fellow athletes find empowerment and belonging through sport.
“They’re happy and smiling, and that’s all you can ask for,” she said. “This has opened social doors for Karina, as well as sport, giving her the ability to practice and be with some peers—so she’s very excited to have that.”
In addition to providing competition and year-round programs last year, SOBC ran Healthy Athletes screenings, which provided vital opportunities for 179 individuals with intellectual disabilities to receive treatment and education on their health.
“I really liked my experience—it was good!” said SOBC–Prince Rupert athlete Michelle Keisman. “My hearing is now better than it was 10 years ago.”
Athletes share a joyful moment as they gather for a photo at one of the 45 summer regional qualifiers hosted by Special Olympics BC locals across the province.
Special Olympics BC also delivered many other programs in the 2024 season, including 54 youth programs across the province for children ages two to 11. All of these incredible initiatives would not have been possible without the contribution of our incredible supporters and fundraising partners.
The 2024 Auction for Athletes drove inspiring support for Special Olympics BC
and the New Car Dealers Foundation of BC, raising over $255,000—our most successful auction yet! For over 35 years, BC’s new car dealers and their generous supporters have made a difference for Special Olympics BC, raising over $5.65 million in vital funds to empower Special Olympics athletes with intellectual disabilities and to help the New Car Dealers Foundation
of BC award automotive industry grants and scholarships.
Members of the BC automotive community can make an impact by supporting the 2025 Auction for Athletes. To get involved, please contact Heather Maciver, SOBC Vice President, Fund Development, Marketing & Communications, at hmaciver@specialolympics.bc.ca
A hearing check at Healthy Athletes screening, a vital initiative that provides health education and treatment for athletes with intellectual disabilities.
Speed skater Nicky Chow from Richmond, BC represents his province at the Special Olympics Canada Winter Games 2024 in Calgary.
Shift Into High Gear to Wrap Up Your Year!
Enter your SiriusXM training era
SiriusXM is calling on all Canadian dealers to complete the full SiriusXM Dealer Training by December 6, 2024, and discover (or re-discover) everything SiriusXM has to offer at SiriusXM.ca/Training. You could even win a guitar signed by a football-loving popstar!
The SiriusXM Training (dealer’s version) will help you:
• Sell the entertainment value of your vehicles with a SiriusXM trial and access to 150-plus in-car channels;
• Elevate your customers’ experience with the SiriusXM app, offering over 425 channels and over 10,000 hours of on-demand content;
• Build customer loyalty through a customized listening experience and seamless personalization with the SiriusXM app’s listener profiles, artist stations and more enhanced features; and
• Discover the future of entertainment—SiriusXM with 360L—already available in over 850,000 premium vehicles in Canada today.
Head over to the SiriusXM dealer training portal at SiriusXM.ca/training
The training will also help answer any questions your customers may have about SiriusXM, or the free trial you’ll be able to offer them, incar, at-home and on-the-go.
The short video modules are less than three minutes long and
for each module you watch, you’ll earn 90 days of streaming on the SiriusXM app for yourself. That’s more than three years of free streaming for less than an hour of training.
Enter your training era
A big shoutout to all the Canadian dealers who completed their SiriusXM with 360L and SiriusXM app training modules earlier this year, with hundreds taking home great prizes. If you haven’t, now is the time to start, continue or finish your full SiriusXM dealer training. There are roughly 1,989 reasons to complete your full dealer training by December 6. One of them? Winning an autographed guitar! Another one? Score three years of free streaming on the SiriusXM app.
Plus, as a SiriusXM pro, you’ll strike a chord with your customers, elevating their audio experience and helping them customize and personalize it, just for them.
Have questions? Reach out to Salima Manek, district manager of British Columbia (Salima.Manek@SiriusXM.ca), to learn more about how the SiriusXM dealer training can help you unlock more value for your team and your customers.
Follow @SiriusXMAuto on Instagram, Facebook and LinkedIn to stay up to date on exciting programs and latest news.
Thank you for rankingTD Auto Finance #1 in Dealer Satisfaction among Non-Captive Non-Prime Lenders with Retail Credit 7 years in a row!
We pride ourselves on being consistent and reliable auto financier for you and will continue to strive to exceed expectations. Regardless of circumstance, TD Auto Finance is there when you need it the most and we're thrilled our dealers recognize that.
With your continued support, we were also recognized as #1 in Dealer Satisfaction among Non-Captive Prime Lenders with Retail Credit in the J.D. Power 2024 Canada Dealer Financing Satisfaction Study!
OFFICIAL
The New Car Dealers Association of BC would like to acknowledge these fine companies for their support of the association’s activities.
OFFICIAL SUPPLIERS
CADA 360 programs are unique. Each program is designed under the guidance of a dealer committee, and participating dealers become stakeholders in the programs. “It all comes back to you” is more than a tag line: it’s a guarantee to association members. The end result is a powerful combination of industryleading business solutions for health and wellness benefits and exceptional dealer representation. CADA also supports the development of automotive leadership through its partnership with the Automotive Business School of Canada. cada.ca
First Canadian Financial Group is a national, privately chartered life insurance company that offers life and disability insurance coverage on consumer loans through automotive dealership financial service offices. Since September 1988, the First Canadian Financial Group has been marketing its insurance, mechanical breakdown protection, and protection product programs through automotive, RV, and marine dealers across Canada with tremendous success. firstcanadian.ca
Michael Mason & Co. has been manufacturing and supplying for the automotive industry since 1967. It has products for every department within your dealership. Michael Mason & Co. fabricate products at factories in British Columbia, Canada. michaelmason.ca
Premier Partners
SILVER LEVEL
OPENLANE The best of ADESA Canada and TradeRev in an all-new combined OPENLANE Canada marketplace. openlane.ca
CARFAX Canada, a unit of IHS Markit, is Canada’s definitive source of automotive information, delivering vehicle history, appraisal and valuation. Drawing on billions of data records from thousands of unique sources, its products enable used vehicle buyers and sellers to make in-formed decisions. Formerly known as CARPROOF Corporation, CAR-FAX Canada is dedicated to transparency, and is trusted to provide im-partial and comprehensive information to dealerships, vehicle manufac-turers, consumers, major auctions, governments, insurance providers and police agencies. carfax.ca
BRONZE LEVEL
Kijiji Autos has over 6 million unique visitors to its platform each month, making it Canada’s most visited online automotive marketplace. Our strategy of putting the consumer first has resulted in us building a robust and purposeful destination where Canadian’s feel safe to interact. Kijiji Autos makes sure your inventory is being noticed. No matter the size of your dealership, there is a package to help unlock its full potential. kijijiautos.ca
SiriusXM is the country’s leading entertainment company. SiriusXM creates and offers commercial-free music, premier sports talk and live events, comedy, news and exclusive talk and entertainment. SiriusXM is available in vehicles from every major car company, smart phones and other connected devices as well as online. siriusxm.ca
The CADA is the national association representing new car and truck dealers. Acting as the voice of the dealers at the national level, CADA serves as an advocate to government, industry and the public.
The New Car Dealers Association of BC is a proud member of the Canadian Automobile Dealers Association (CADA).
Associate members of the New Car Dealers Association of BC provide vital products and services to dealer members, allowing them to do business with greater cost effectiveness, environmental responsibility and general efficiency.
