Ten Insights
Trust There is a very strong trust within teams. In particular, because of a legacy in achieving bold accomplishments—often seemingly impossible tasks. Family Traditional Korean family norms permeate the work culture (Elder brother as boss, senior managers, etc.) and that co-workers are seen as family. Challenge A one-word summary of the Korean workplace would be Challenge--both in what it has overcome and in what it expects of its global employees. Input Companies are very hierarchical, but actively demands input from all levels. In fact, top management makes decisions based on the expectation that the lower levels have considered all possible outcomes and challenges. Teamwork Once a decision is made all dissenting or differing opinions unite to embrace success. Solution In Korea, employees do not bad mouth or put down their company. In fact, employees feel that such an attitude is “part of the problem” and not “part of the
solution.� Even among friends, negative thoughts are not shared. Relationships From higher ranks to the lower ranks, they are very hierarchical. But, it there are also very protective organizations. On one level, norms dictate that Seniors are demanding of their Junior employees to make sure Juniors learn the work expectations, practices, and culture. On another level, workers must ensure that mistakes are not made that could reflect badly on their Seniors, the department, or the company. Once a Junior works for a Senior that Jr. is part of a network of other employees under the umbrella or protection of the Senior. Expectations There are very high expectations that must be met. Doing a great job is what you are paid to do‌. Collaboration The American workplace process is often to receive an assignment, clarify details, go off, work diligently, and come back to the manager with the result. Korean staff take a different approach. They will receive an assignment, work and discuss it collectively with others, and go back to the manager on multiple occasions informally to make sure they are following the path the manager wants. This method takes times, but Korean
workers know when the manager sees the result, it will be what the Senior requested. Adaptability Flexibility and acceptance of change. Projects are subject to lots of change—some speed up, while others stall.