BDmag Issue 05 - June 2018 by BDmag

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June - July 2018 / Issue 05

CONTENTS 06 BDAMBASSADORS

31 GIVE IT A TRI

Greg Peel & Ged Welsh

The local event injecting $1.25m into our economy

08 MYRIAD 2018

43 YAHOO FOR WAHBOO Local designer creating colour and quirkiness

Connecting the dot connectors

33 ON THE UP AND UP

12 A SAFE INVESTMENT

Record numbers sky high at Townsville Airport

45 DRIVING THROUGH A DECADE

35 DATA SECURITY

What the Supercars really mean for Townsville

$60m in funding and counting

14 ON THE RISE AT HANGAR 85 Ten years of soaring to new heights

What your business needs to know

47 WHEN CULTURE & CLOTHING COLLIDE

17 LOCAL HEROES

37 TALKING UP TRAINING

NQ’s talented trailblazers

Thinking beyond the conventional

From family reunion to national notability

27 MINING & RESOURCES

39 TOWNSVILLE 2020

49 IOT & TSV

Key foundations of our region’s success

28 BUILD A BRIDGE(WATER)

40 IT’S NOT ALL ABOUT THE MONEY

Invigoration through collaboration

Cultivating a highly engaged workforce

The data platform connecting our city

51 PROFILE iNQ’s Nicole Lucas

PUBLISHERS Maddy Voinea, Sarah Jones ADVERTISING Sarah Jones DESIGN Brooke Fowler, TBD Design JOURNALISTS Jade Kennedy, Julie Johnston PHOTOGRAPHY BlueKino COVER Myriad 2018 BD MAGAZINE 183 Ingham Road, West End QLD 4810, ABN 15 620 607 258, P. 0409 272 461, E. bdmag.com.au EDITORIAL & ADVERTISING ENQUIRIES sarah@bdmag.com.au All contents of BDmag are subject to copyright. No part of this publication may be reproduced or transmitted in any form without prior written permission from the publisher. The views and opinions of authors and advertisers do not necessarily reflect the opinions of the publisher. While every effort has been made to ensure the accuracy of information at the time of print, the publisher accepts no responsibility or liability for any errors, omissions or subsequence including loss or damages from reliance on information in this publication.

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NEW SUPERCARS CORPORATE EXPERIENCES Enjoy the race by day with one of our exciting new corporate experiences.

VIRGIN AUSTRALIA PADDOCK CLUB – THE PLATINUM EXPERIENCE

Designed for guests with discerning taste, this club is perfectly positioned to catch all the action at pit exit.

UNIBET SPORTS LOUNGE – POWERED BY FOX SPORTS

A casual non-reserved sports bar with all your favourite sports in one place, plus a view of pit lane.

Then, rock by night under the SuperTop with Australian music legends.

FRIDAY NIGHT:

Hoodoo Gurus and Baby Animals

SATURDAY NIGHT:

John Farnham and Daryl Braithwaite

B O OK

NO W

CO R P O R AT E . SU PE R C A R S. C O M

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BD AMBASSADORS THESE LEADERS ARE AT THE FOREFRONT OF INNOVATION AND DEVELOPMENT WITHIN THEIR FIELD. STRIVING TO IMPROVE NOT ONLY THEIR OWN BUSINESS, BUT OUR CITY’S PROSPERITY AS A WHOLE. OUR BDAMBASSADORS WILL BRING YOU REGULAR UPDATES ON THE LATEST NEWS, ADVANCES AND CONTINUOUS IMPROVEMENTS WITHIN THEIR INDUSTRIES. THIS ISSUE WE SPEAK WITH FINANCE AMBASSADOR GREG PEEL AND EMPLOYMENT AMBASSADOR GED WELSH.

An interesting time of year for those in business. Federal budget, individual business budgeting, and of course, tax planning for end of financial year. This year we have the backdrop of improving business conditions and confidence as shown by our PVW Partners Business Confidence Survey and also anecdotally.

FINANCE

GREG PEEL Partner PVW Partners

Our last quarter Business Confidence Survey showed the biggest spike in Business Confidence since the survey began nearly 30 years ago. Why? A good question with no precise answer, but a little bit of positive progress goes a long way. Examples of this are the stadium coming out of the ground and a nearly full dam. On top of this, many Townsville

Throughout the current financial year, North Queensland has seen a notable increase in consumer confidence, leading to a strong and growing jobs market. The recovery of the mining industry has driven staffing demand, with improved commodity prices and optimism leading to more jobs in the industry.

EMPLOYMENT

GED WALSH

Regional Director North Qld HAYS

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Increased government investment in the civil construction industry and the announcement of several other major projects is further adding to vacancy activity. Today, both temporary and permanent jobs are available for trades and skilled professionals alike. We’re seeing consistent

businesses are reporting better bottom lines and a better view of the way ahead. It will be interesting to see how this holds up in what is shaping to be a Federal Election year. Elections bring with them the promise of funding and largesse during the campaigns whilst at the same time providing uncertainty as to outcomes and the way forward. It is not uncommon for confidence to take a hit before and after an election period. The topic of taxation rates is a big election issue and also a major feature of the recent budget. The opposition has also weighed in and the selling of the various proposals will come in earnest over coming months. The Government’s case for a flat tax rate of 34.5% for incomes between $41,000 and $200,000

demand in these areas for experienced and skilled people in senior finance, technical trades and engineering. The picture is pretty positive in terms of vacancy activity for skilled professionals. The increase in vacancy activity has highlighted the region’s skills gap though, particularly in engineering, technical trades and senior finance. This has seen competition grow for local professionals, which has led to salary increases as employers struggle to secure top talent. The challenge for employers now is to attract suitably skilled professionals to the region – or in some cases, back to the region after finding

will have a lot of appeal for individuals (albeit over a long term i.e. from 1 July 2024) whilst company tax rates down to 27.5 for businesses up to $50 million turnover is attractive to business. The federal budget was notably quiet on the issue of infrastructure spending for the regions. Hopefully the election campaign may see some better traction in this area in coming months. With business confidence and conditions and the recent taxation relief and incentives, now is a great time to revisit business strategy to maximise outcomes for the years ahead.

work elsewhere during the mining industry’s downturn. Townsville needs to do more to attract experienced skilled professionals to the region, particularly since we expect to see continued strong jobs growth over the next few years. Already some employers are offering relocation packages and other benefits including regional living allowances to professionals with skills in short supply locally. Employers also need to review their retention strategy and consider if they can upskill existing employees to fill emerging skill gaps.

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ONCE A YEAR, SOME OF THE MOST INFLUENTIAL THINKERS AND TINKERERS, ENTREPRENEURS AND EXPERTS, REBELS AND RENEGADES FROM ACROSS THE WORLD DESCEND ON QUEENSLAND’S SOUTH-EAST, WHERE A WEALTH OF TALENT AND INNOVATIVE SPIRIT COMES TOGETHER FOR THREE FULLY-CHARGED DAYS OF WORKSHOPS, MASTERCLASSES AND PRESENTATIONS.

The Myriad festival is Brisbane’s privately founded and independently managed flagship startup business event. An event where a veritable big bang of startups, investors, enterprise, students, government, money and media collide, shining light on ideas verging on earthshattering. This is a corner of the world where flying cars, virtual reality, life on Mars and artificial intelligence are up for discussion amongst the brightest and boldest minds, willing the imaginary into the irrefutable

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amongst speakers from companies like MYOB, Google, NAB, Apple, ASX, Slack, Planet Ark and Greencross. This year also saw Myriad travel to new heights (literally) with ‘Myriad Air’ going sky high, as 30 Queensland startups flew back across the Pacific direct from Silicon Valley on a speciallychartered Qantas 747 packed to bursting with some of the world’s most innovative entrepreneurs, investors, founders and VIPs. A total of 360 of San Francisco’s most brilliant minds were a captive audience for the pitches

of a lucky few for 14 blissfully uninterrupted hours between the Valleys of Silicon and Fortitude. And, thanks to the Queensland Government’s $500-million Advance Queensland strategy, and the efforts of Townsville’s local innovation hub Innovation NQ (iNQ), 10 of North Queensland’s most progressive people were granted the exclusive opportunity to showcase their own ideas at this year’s event.

Scott Rogers, NQ Myriad Co-Ordinator and founder and start-up investor of Open Fund Pty Ltd, was a part of the driving force behind the North Queensland Myriad cohort. “Being Townsville born and bred, I was proud to be able to bring a NQ team to Brisbane to showcase a diverse range of North Queensland founded businesses.” Scott said. One of the chosen representatives, Alana Kennedy, is a local indigenous entrepreneur inspiring women in business all over Australia. “The highlight of the event for me was the workshops, and seeing the power of having the right people in the room working together on an idea in high pressure with limited time,” she said. “It is unbelievable what can be done when the right people align

“It is unbelievable what can be done when the right people align under pressure with the right support and processes”

under pressure with the right support and processes.”

startup community to provide direction and support.”

Indeed, workshops covered topics for everyone, from ‘How humans and bots can work together to get shit done’ to ‘Australia: the entrepreneurial nation?’. Daily workshops supplemented keynote speakers by giving attendees a more interactive experience. But that’s not all.

The ‘expo garage’ was a new addition for this year’s event, and was a custom-designed exhibition space of 200 stalls showcasing the latest and greatest ideas coming out of Queensland, catering for startup budgets through to full tower style spaces. As we all know, space is a hot commodity, and all of the stalls at this year’s event sold out.

“The Myriad atmosphere is open and diverse,” Maddy Voinea from local production company BlueKino said. “You find investors in tailored suits alongside millennial hipsters riding through the expo garage on electric scooters wearing t-shirts that say, ‘Ideas are nothing. Execution is the game!’ The emphasis is on sharing your ideas and in doing so allowing the

Networking is a major drawcard of Myriad festival for entrepreneurs and investors alike. Aside from the opening and closing parties, Myriad runs elevator pitch competitions, and holds events during the program with opportunity for networking and mentor discussion.

Alexandra Whitehead, Company Director at Be Psyched and CoFounder at Becon Health, was one of Townsville’s local showcasing entrepreneurs. “Being able to speak with key influencers in the start-up scene, such as Peter Laurie, Steve Baxter, Aaron Birkby and Mark B. Johnson (was invaluable),” she said. “From these interactions, I’ve learned that going global is a real possibility. Our region needs serious founders that are going to tackle global problems – this is what it will take to dramatically impact our economy through job creation and talent retention.” Perhaps stemming from the ageold Aussie tradition of mateship, there is also a big emphasis on collaboration. Trent Small, from Solar Relief in Townsville, said it was a focus for the business since returning from the event. “The opportunity to explore connections made and develop these into real opportunities,” he said. “An example of this for Solar Relief is to utilise another exhibitor’s recycled battery systems in our portable power supply units.”

“You find investors in tailored suits alongside millennial hipsters riding through the expo garage on electric scooters”

iNQ Co-Ordinator Nicole Lucas agreed about the importance of collaboration, particularly for our local community. “Collaboration is everything,” she said. “(Events like Myriad highlight) the importance of building relationships and the generosity of those who work in the startup space with their time, knowledge, experience and networks.”

We will see this trend growing in the future and masses relocating to Australia. This is just a beginning, for Australia and Myriad.” In an era of unparalleled advancement in health, technology, energy and a ‘myriad’ of other fields, the collaborative force of 5,000 innovative futurists fuelled on nerves and adrenalin will surely prove to be instrumental in conversations that shape Australia’s, and North Queensland’s, entrepreneurial development. Myriad promises something for everyone, a reason to attend no matter the agenda, and a virtual smorgasbord of futuristic and forward-thinking ideas to feast on.

Myriad CEO Martin Talvari said Australia is on the cusp of greatness. “Australia is one of the best places to build a company,” he said. “With so much great talent and the best lifestyle, it’s on the right side of history where people appreciate wellbeing and business as being equally important.

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A SAFE INVESTMENT Technology virtuoso SafetyCulture is undoubtedly one of Townsville’s – indeed, Australia’s - biggest start-up success stories. From a garage in Mt Low five years ago, the company has grown to a global entity valued at $440 million thanks to its health and safety mobile app, iAuditor, and its most recent funding round, which closed a mammoth $60 million from US and local backers.

The latest round of investment drew in big names from across the world like Atlassian co-founder Scott Farquhar and was led by big-time New York fund Tiger Global Management – which has previously invested in some of the world’s most successful companies including Facebook, Spotify and LinkedIn. “There’s been plenty of moments we’ve pinched ourselves and thought, ‘is this really happening?’,” Founder Luke Anear said. “But there’s also a lot of hard work in between those moments. It’s not easy, it’s the hardest challenge of our lives and hopefully it has a big impact on the world.” The recent funding will allow SafetyCulture to further revolutionise the development of its technology and delve into the marketing of its products. “We’ve brought in James Vincent to help with that (marketing). He led the branding of Apple for 12 years with Steve Jobs, he also created the Airbnb tagline ‘don’t go there, live there’. We’re now able to bring in world leaders to help us go to the next stage.” Luke said finding the right investors was critical to the growth of the company. “I’m looking for a partner that has experience with the stages that we are likely to now move to. We’re not tech entrepreneurs who want to start a tech company and then sell it and then start another one. This is our life’s work. We’re looking for partners that share our long-term vision; who had a track record of backing founders over extensive periods of time, and that’s what we found with Tiger.” There are now 15,000 organisations using iAuditor globally and the growth of SafetyCulture has been swift to say the least. With offices spread all over the world including Townsville, Sydney, Kansas City, Manchester and Manila, Luke explains that thinking on a global scale is now the norm. “People around the world really aren’t that different. The problems that someone faces in Townsville, Perth or Tasmania are often similar to that which someone faces in North America , Canada or Germany. The

greatest challenge we see with the next generation of entrepreneurs is that they don’t think big enough, when often the problem they’re solving could be applied to many other regions of the world. The old distribution paths have now been replaced with digital distribution paths and much more efficient paths to market. You no longer have to build something physical and send it on a ship across the world. You can now build something that can be sent instantly digitally and 3D printed at the other end.” For SafetyCulture and many other local businesses looking to scale up, going global goes far beyond just the logistical side of things, with Luke agreeing that mindset and the ability to adapt has a significant impact. “The fixed mindset that we were all taught to have in school, where you learnt how to do a particular job and then repeat those skills every single day, they no longer apply. We need a generation with a growth mindset, not a fixed mindset. One where the skills you have today will need to be replaced with new skills tomorrow. It’s a different way of thinking, and that’s what I see people struggle with the most, the feeling of uncertainty. The discomfort that comes from not knowing how to solve a problem is unsettling for people, at first, they soon realise that it’s ok not to have all the answers. There’s plenty of resources these days to find the answers, experimenting is part of your job. That mindset will be part of our global success.” Making a global impact requires employing an extensive team, and the growth of the SafetyCulture staff has been exponential. “Our team has grown from 85 last year to 218 this year, “Luke said. “We now have 350 million responses a year collected through iAuditor and that creates infrastructure and scaling challenges that we need to solve. That’s a daily challenge, how do we continue to scale.” It’s unsurprising really, given the name of the company, that Luke’s focus has shifted from the importance of the product to the importance of the

culture, emphasising that in such a competitive workforce, employers need to build a culture that attracts the best and brightest employees. “I understand that without a great culture of high-performing teams we’re just not going to achieve our goals,” he said. “It’s something that we focus on every day; we make it a priority. We have a people team that are constantly working on improving our culture. We’re constantly investing in our people and making sure that our teams are emotionally connected to the problem we’re solving. I believe if you put smart people in front of a big problem that they’re emotionally connected to, then that’s when they feel compelled to do something about it.” SafetyCulture has also recently launched its new app, Spotlight, for real-time incident notification that compliments the iAuditor experience. “What we’ve found is that customers who were using iAuditor for inspections had the same requirement to alert customers when something had gone wrong or was broken,” Luke said. “We noticed that our customers had a very messy communication loop were people used email, they used phones, they used text messaging they used a variety of communications to alert their team members of a problem which then made it very hard to track what had happened and who had responded. Spotlight centralises all of the incident communications into a single feed which makes it very easy for teams to respond to an incident in real time.” So where to from here for SafetyCulture? “We’ll continue to keep scaling our team to reach more customers to put safety and quality in the hands of every worker in the world,” says Luke. “Someone dies every 15 seconds from a workplace incident or illness. 350 million people a year are injured as a result or workplace incident or illness. We’ve got a long way to go, and we need to continue to push ahead.”

ON THE RISE AT HANGAR 85 FROM SCENIC JOY FLIGHTS TO PILOT TRAINING AND NOW PLAYING HOST TO FUNCTIONS AND EVENTS, ONE FAMILY-OPERATED LOCAL BUSINESS IS SOARING TO NEW HEIGHTS AS IT ENTERS ITS TENTH YEAR OF OPERATION.

Founded in 2008 by Managing Director Dick Arnold and his wife Michelle, Townsville Helicopters recently purchased the premises they had been leasing, which is a freehold property adjacent to, but separate from, the Townsville Airport. Hangar 85, as it is now known, is a one of a kind multi-use facility under 2,500 square metres of roof space. Housing Townsville Helicopters and their new division, Townsville Flight Training; the site is a fixed base operation (FBO) available to accommodate private aircraft and corporate jets overnight or short-term, with office facilities, boardrooms and secure parking on-site; and a unique event and function space which has already played host to The Secret Feast and Australia’s Biggest Morning Tea. But that’s not all. “We are seeking the services of an Aircraft Maintenance Company to service our fleet of helicopters and airplanes,” Dick said. “Incentives are being offered for a company to take advantage of our unique location, immediate demand for services and growing appetite for General Aviation in the region, to establish or relocate their workshop to Hangar 85.”

Townsville Flight Training is an extension of the company’s existing flight training service, and now allows students to train in aeroplanes as well as helicopters. Their qualified instructors conduct ground school (theory) as well as practical training, delivering ‘job ready’ pilots to the industry. “We currently offer the choice of Recreational Pilot Licence, Private Pilot Licence and Commercial Pilot Licence for both rotary and fixed wing aircraft,” Dick said. “In the future we will offer multi engine and IFR training as well. “The style and timing of study is flexible and tailored to each student, with the option of full time or part time study. The full time commercial fixed wing course, for example, is approximately nine months commitment, whilst the rotary is approximately five months. We also provide endorsements, including low-level, sling, and mustering.” Townsville Helicopters also works in partnership with TAFE Queensland North Region to deliver the Diploma of Aviation (Commercial Pilot Licence – Helicopter) AVI50315. Funding may be available to eligible applicants, with several course intakes throughout the year.

Michelle Arnold, said there was an alarming shortage of female involvement in piloting and the aviation industry, and they were passionate about bucking the trend. “We find it disappointing that the percentage of female pilots internationally is three per cent with similar numbers here in Australia,” she said. “Over the years we have had several females complete their flight training with us and they are now enjoying successful aviation careers. We are in the initial stages of putting together a group of people who will advocate the advancement of women in aviation to spread the message that there are career opportunities out there. They will fly the banner of ‘Aviatrix Australia’ – Aviatrix is the female form of Aviator. We think the name is pretty catchy and will hopefully appeal to young women considering their career options.” If you are considering a career in aviation, but piloting isn’t up your alley, Dick said there are always opportunities for great aviation theory instructors, aircraft maintenance mechanics, engineers and avionics technicians.

“There are currently traineeships being offered for air traffic controllers,” he said. “And like any business, we rely on great support staff, operations managers, ground crew and hangar attendants.” With their fleet of aircraft and experienced pilots working seven days a week from their dedicated new space, Townsville Helicopters is able to offer tourists (and locals!) an opportunity to take advantage of our 320 days of sunshine a year for joy flights, Magnetic Island transfers and trips to the reef. “We offer a range of scenic experiences that take advantage of the amazing locations around our region, or we can create a custom experience,” Dick said. “We have been blessed to be involved in many weddings, birthday surprises and have had the opportunity to provide a bird’s eye view of our city to visiting VIPs, celebrities and dignitaries. “We are also able to provide support for mining, construction, survey work and government agencies such as national parks . Some of our handiwork includes repairing the communication towers on Castle Hill after Cyclone Yasi and lifting the new air-conditioning plant onto the roof of the Aquarius.”

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INN O VA TION LOCAL HEROES ARE FLYING UNDER THE RADAR EVERY DAY IN NORTHERN AUSTRALIA A number of North Queensland’s talented trailblazers were recently given the opportunity to connect and showcase their innovative business ideas at Innovate NQ’s Local Hero Showcase Design Awards. We speak with some of the award’s finalists about their struggles and success and how they are making their ideas come to life.

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D E S

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Hey. We’re TBD.

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We build brands, develop websites, design campaigns and bring your ideas to life. Oh, we’re pretty good at ping pong too! Let’s chat.

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T B D D E S I G N .C O M . A U 07 4724 3 366

IncoDocs When it comes to international trade, a cohesive flow of information and an easy-reference document system is crucial to maintain happy relationships between parties in the supply chain.

Ben and Brandon opened an office in Brisbane, and were one of six companies of over 100 applicants chosen to undertake the River City Labs’ Accelerator Program, backed by Steve Baxter and Telstra.

When Ben Thompson and Brandon Boor began an importing business in Townsville in 2013, they saw a gap in the market for a cloud-based software that allows importers and exporters to connect to create and share sales and shipping documentation for global trade shipments. This technology became IncoDocs.

“River City Labs provided us with a massive network of people involved in tech and startups,” Ben said. “When we started we didn’t have strong connections and needed help and advice from people in this space. Since going through the program our Tech Co-Founder David Hooper joined our team, and we have created a strong network which we continually reach out to for help and advice.”

“From running our own business, we faced so many problems with bad documentation and communication when importing products from factories out of Asia,” Ben said.

“THERE WAS NO GOOD SOLUTION OUT IN THE MARKET SO WE STARTED CREATING SOFTWARE TO STREAMLINE THESE ISSUES.”

One of the pivotal components of the program, according to Ben, was a trip to Silicon Valley, which changed the team’s train of thought. “We knew that our software needed to be global, it needed to be used by importers and exporters in countries all around the world,” he explains. “So we worked hard with a core group of customers to really find the common threads that existed for all importers and exporters around the world. We completely redeveloped the product from this feedback and reopened the product in February, and in just over three months we have companies in

over 100 countries using IncoDocs. Prominent markets include Asia, India and Africa.” IncoDocs is 100% cloud-based, so users can access the software from any device from any location, which no other platform currently allows. The team is focused on making improvements to the core product before pushing paid marketing and integrations with partners in the industry. Most of their growth to date has been organic web traffic generated from explanatory YouTube videos and blogs. Ben admits that creating a new business or startup is “probably the hardest thing you will ever do, but it could also be the best”. “We’re so lucky to be in a time where anybody can quickly create a website or business that can instantly touch people all over the world,” he said. “We were involved in Local Heroes so that we could tell our story and encourage others to get involved in tech innovation in North Queensland. We had to move to Brisbane to get the support we needed, but now Townsville has got iNQ, which is a great base to provide new startups and ideas with the support and connections they need. If you’ve got a good idea, stop talking about it and give it a shot.”

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BeefLedger

BeefLedger is more than just a great Hollywood-sounding name for a Longhorn. It is an Aussie-owned integrated provenance, blockchain security and payments platform for the beef supply and export industry.

IN PLAIN ENGLISH? Blockchain is a new type of internet that records and stores information securely, and operates entirely within itself. Many people can be accessing the blockchain at the same time and record all changes, new transactions and movements – creating a powerful digital file. That information can then be purchased with a digital currency – in the case of BeefLedger, the BEEF Token. In simple terms, it means a Chinese shopper could enter a supermarket, scan a code on a piece of steak that claims it is grass fed beef from Central Queensland, and use BEEF Tokens to confirm the meat’s origin from the BeefLedger and make the purchase. “BeefLedger emerged from a recognition that more needed to be done to protect, capture and fairly distribute the value benefits of provenance, and in particular in reference to beef exports in China,”

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BeefLedger Director Warwick Powell said. “In recent years, China’s demand for beef has been growing incredibly, and unsurprisingly, so has the incidence and costs of beef fraud. “Securing the supply chain to deliver provenance-based value capture required the integration of one: good science and data collection; two: a decentralised ledger to improve security and achieve immutability; and three: a crypto-economic ecosystem that could transparently reward desirable behaviours and punish those that undermined system integrity. Blockchain technologies offered the means by which an underlying platform could be developed to integrate payments streamlining and transparent incentivsation with provenance traceability.” The project was initially partially funded by Sister City Partners Limited, Warwick and a small group of early stage supporters interested in establishing a prima facie case for the use of blockchain technologies in the beef supply industry. “We’ve since expanded from this core base with support from private investment funds and consumer support from across Australia and China,” Warwick said. “We are open to

the right kinds of partnerships, whether they be in technology, distribution or capital. We have collaborators right across the country and the Asia-Pacific region including in Singapore, Hong Kong and China. In North Queensland we have a collaboration memorandum of understanding in place with James Cook University. “We prefer to describe our client base as an ecosystem. We have a large number (in the many hundreds) at the end-consumer space both in China (where food safety and food fraud are massive issues of concern), as well as a good handful of key distribution partners.” One challenge faced by BeefLedger has been the integration of new technologies in traditional industry environments. “The application of new technologies, especially seriously cutting-edge tech like blockchain, into traditional industry environments is easier said than done,” Warwick said. “Having our own “living laboratory” has certainly assisted with driving experimental uptake. We’ve also been blessed by a range of people across industry, the in the technology space and amongst the crypto ecosystem who’ve been willing to embrace the project vision.”

Personal Protective Equipment (PPE) is a necessary apparatus for many workplaces in Australia, particularly mines and construction sites. It can be expensive, cumbersome and wasteful, with items like eyewear easily lost or broken. Local innovator Peter Millios has overcome some of those issues with his world-first designed Clip-On Safe Shades. The protective eyewear is designed to clip directly onto the bib of a hard hat, ensuring that the safety shades are always on hand and can never fall off or go missing. For Peter and his team, the constantly changing legalities and Australian standards has been one of the more challenging aspects of the business. “Initially we began with $200,000, which in hindsight was not enough, as research and development and patent costs were very high,” Peter said. “Our design came about very quickly, and we used common sense in the approach to the constraints that we had to work to under the new Australian Safety Standards.

“In 2012 the Australian Impact Standards for safety glasses was increased to such a speed that our design of attaching the safety glasses to the bib of the hard hat allowed the glasses to take an impact almost double of what was required. They are the highest tested impact compliant medium impact glasses reaching 300km in laboratory testing. “When first introduced in Australia, the Australian Standard Authority allowed the transition of the oldstyle glasses to be used for another two years, which was disappointing after the research and costs that we incurred.” Using traditional methods of marketing at trade fairs did not work for the company, Peter said, with the focus shifting to a digital marketing plan targeting ABN holders and subcontractors. “We have been trading for six years, but it became apparent that we had to change our marketing and target the three million or so ABN sub-contractors by digital media platforms,” Peter explained.

“The cost of research and development and the path towards patents for Australia, Europe and the USA and old-style marketing trade shows depleted our seed capital very quickly. Short funding is a trap, I thought I had contemplated correctly but I erred in my assessment of the cost to getting the product and patent to market ready.” Peter said he has confidence that the quality and unique selling point of Clip-On Safe Shades will continue its success. “Of course the business point of difference is the product itself as there are no other glasses in the world that can exceed our design and standard,” he said. “Our Chinese manufacturers assisted us in the final technical requirements with us going to a full polycarbonate product. The quality in manufacture and lenses is very high.” Entering Local Heroes was an eyeopening experience for Peter, who said it was interesting to see almost all of the presenters experienced similar difficulties because they were too focussed on the product or invention to understand the marketing strategy.

Clip-On Safe Shades “OF COURSE THE BUSINESS POINT OF DIFFERENCE IS THE PRODUCT ITSELF AS THERE ARE NO OTHER GLASSES IN THE WORLD THAT CAN EXCEED OUR DESIGN AND STANDARD”

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The Elegant Executive Curve Plus-size business wear may not be what you’d expect to see sashaying down the runways at Paris Fashion Week – but that’s precisely what prompted Rowena Burley to enter Local Heroes.

including Paris Fashion Week. The label is sold online through its own web store, has distributors in London and Perth, and is stocked in a Melbourne boutique. For Rowena, the growth is slow but steady.

The Elegant Executive Curve founder and CEO was a high-flying international business manager in 2016 when she was given the opportunity to beta test some new pattern-making software for indie designers.

“From my perception, I would say our growth has been slow,” she said. “I would rather build a solid foundation and be specific about who we distribute with because it has to be right for our key target market and our brand.

“As a leader, clothes are part of a nonverbal communication deciding if you are trustworthy, and competent of your position,” Rowena said. “I had noticed that everywhere seemed to have the same problem – a lack of good quality and well designed garments for curvy women leaders. Having sewn since I was 8 years old and completing couture dressmaking courses, with this new software, my business skills and experience, and a gap in the market, I could create not just another fashion label but one that stood for something, was socially responsible and environmentally sensitive, and made in Australia.” The Elegant Executive Curve launched its first collection in November 2015, its second in 2017, and has two international opportunities this year,

“We have had some amazing opportunities come our way. Whilst I feel that it has been slower, I have had feedback that we are well ahead of where other labels would typically be for our age. I can attribute this to my international business skills and experience. It actually takes three to five years to establish a fashion label so it’s a long-term commitment with many ups and downs.” Rowena is both a business mentor and mentee, having had previous experience in the corporate world before launching The Elegant Executive Curve, and said the Local Heroes process has been invaluable. “It’s important to have key people who guide and support you when you are building your own business. It can be

lonely, challenging and frustrating – it’s always good to have people to celebrate the wins and achievements with,” she said. “I would definitely recommend startups and growing businesses to enter (Local Heroes), I think going through the process of putting together your presentation and knowing your numbers and being able to communicate it in a clear and captivating manner gives you a lot of confidence. You learn about your business and you grow from the experience. Being able to present and sell your business is an important skill to have as a business owner. “I (also) entered because we are raising sponsorship and crowd funding for our Paris Fashion Week opportunity. If I can pull it off we will be the first dedicated plus-size fashion label in the world to show at Paris Fashion Week – a huge breakthrough for diversity.”

“...I COULD CREATE NOT JUST ANOTHER FASHION LABEL BUT ONE THAT STOOD FOR SOMETHING...”

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In a fast-paced world where almost everything is done online - from booking dog grooming appointments and car services to ordering groceries and school book lists – it seems only natural for medical consultations to shift into cyberspace as well. At least, that’s what Alexandra Whitehead, Psychologist and CoFounder of Becon Health thought when she developed the concept of coordinating allied health sessions via video online. From her experience in private practice, Alexandra was often seeing patients travel for up to four hours to see her for a 50-minute consultation, which is inconvenient for many people’s lifestyles. Looking for an alternative to better her clients’ health and wellbeing by allowing them to access consistent appointment scheduling, she came up with the concept of Becon Health. It is essentially an online medical centre: clients can access a directory of trusted allied health professionals, book and pay for an appointment, then log in for a private video session without the need to download any software.

“We have 40 diverse allied health providers on Becon Health currently, and we want to reach 100 as soon as we can, then 1000, followed by sustainable growth over the years – giving our customers real choice,” Alexandra said. “When on-boarding our first allied health providers, our first point of call was those that provide amazing services in our local area, including SportsMed NQ (physiotherapy), Helping Hands (occupational therapy), Coastal Kids (speech pathology), Be Psyched (psychology) and Realising Possibilities (mental health social work). “We are gaining real traction with recruiting allied health providers onto the Becon Health marketplace. “Providers are looking for ways to work more flexibly, to add value to their clients, and to reach different markets in which they can provide their services. We’ve also had whole practices come on board.” The model has recently begun working in the marketplace with its first paying customers, and the team plans to capitalise on its growth with both clients and service providers, to gain traction in both markets and investment.

“We developed the Becon Health MVP with the assistance of an Advance Queensland grant and our own funds,” Alexandra said. “The biggest struggles have been financing the development of the company – from the online platform development, recruitment of key staff to Townsville, and marketing costs associated with user acquisition. “We’ve certainly come a long way and have developed a quality product and learnt how to be efficient.” Alexandra said entering Local Heroes had made her accountable to her goals of focusing time to the business model and exploration of future opportunities, as well as practicing her pitch in front of an audience, because the next step for Becon Health is pitching the business model to investors. Looking to the future there are big things in store, “We are seeking further investment to grow our user numbers and fast track the development of the platform so we can scale up and launch abroad in 2019. It’s certainly going to be an exciting time.”

Becon Health “WE ARE GAINING REAL TRACTION”

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fill your life with experiences

PILOT T RA I N I N G COM M ERC I A L C HA RT E R S C ENI C F L I G HTS IS L AN D T RA N SF E R S

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NORTH QUEENSLAND Mining and Resources Industry Forum Historically, the mining and resources sector has been one of the key foundations of North Queensland’s success for generations. Our region is on the doorstep of one of the richest minerals provinces in the world with vast potential of reignited investment and expansion of operations across the Australian resources landscape. The development of Northern Australia for the Federal Government outlines a key role for this industry, which includes the Galilee Basin and the North West Minerals Province. By opening up the Galilee Basin, a projected 16,000 additional jobs will be created through six new mines operating in the region, delivering ongoing opportunities for regional Queensland for decades. These jobs will be in addition to the 44,000 jobs Australia’s coal mining industry already supports. It’s not just about one company either, as well as Adani’s Carmichael Mine five other projects are currently in the pipeline in the Galilee Basin. The people of North Queensland have been through significant pains and challenges over the past five years and we are slowly turning a corner with the growth of our local industries, most notably the coal mining sector. In the past 12 months, the coal mining industry has been the largest growth

sector in North Queensland injecting $22.6 million into our economy and providing $7.71 million in wages to the local community. Recognising the importance of the industry that has remained the backbone of our economy for decades, in 2017 Townsville Enterprise held the first North Queensland Mining and Resources Industry Forum in Townsville. Due to the overwhelming success of the forum, it was established as an annual event, recently returning for its second year this June. The full day forum was well attended by a wide range of industry leaders and representatives from across North and North West Queensland, providing a one-stop source for all the latest industry news, subcontracting, supply chain, labour workforce and FIFO opportunities from major companies across Queensland and Australia. The unique event provided project updates and opportunities directly from major mining and resources companies, including presentations and panel discussions from MMG Dugald River, Port of Townsville, Genex Power, Adani Renewables Australia, Queensland Resources Council, Capricorn Copper, Yurika Energy, Northern Australia Infrastructure Facility (NAIF) and more. Townsville Enterprise CEO, Patricia O’Callaghan said the insight from 12 different organisations into their

project pipelines, all in the one place, made the forum one not to miss. “The North Queensland Mining and Resources Industry Forum presented an unrivalled opportunity for local small to medium sized businesses, suppliers and jobs seekers to have direct access to decision makers from some of the country’s largest mining and resources companies,” said Ms O’Callaghan. “Attendees were able to network throughout the forum and build relationships with senior managers and executives from these mines, while hearing first-hand the latest opportunities from across the industry. “The presentations covered all sectors of the industry, not just mining, also focusing upon renewables, innovation and infrastructure.” The Townsville North Queensland region is proud to boast a multimillion dollar pipeline of projects that is driving renewed confidence and investment, with more than 10,000 jobs created in the past 12 months. It is important however to continue driving this momentum with projects that will ensure our region is an ideal place to live, work and invest. The future of Northern Australia’s mining and resources industry is critical to this realisation, and Townsville Enterprise will continue to advocate for this sector to ensure the progression and growth of our region.

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Build a BRIDGE(water) Townsville is getting a much-needed facelift, and one of the first glimpses of things to come will be unveiled in the inner city as early as August when Bridgewater opens to the public.

Bridgewater is the next culinary creation for experienced JAM restaurateur and chef Matt Merrin and is set to be the waterfront dining experience Townsville has been waiting for. It will be one of the first restaurants and bars to open along the Townsville City Council’s Waterfront Priority Development Area, which takes in the banks of the Ross Creek from the city skyline to the Breakwater. “Imagine a cool inner-city waterfront tapas bar on the ground floor – Bridge Bar – and on the upper level our stunning Bridgewater Restaurant,” Matt said. “The restaurant will offer guests an opportunity to enjoy beautiful food and a fresh new outlook across the waterfront, CBD and Melton Hill either at lunch time or as sun sets, and into the night.” Named for its proximity to the George Roberts Bridge and Ross Creek waterfront, Bridgewater’s ambiance and décor will have an elegant coastal feel across both levels. “The building design needed to connect and extend from the original building that

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has sat empty for nearly 10 years since it was built in 2008,” Matt said. “The original building was not very functional at all, now we have a venue that is practical, flows and takes advantage of its location.” Matt said one of the project’s objectives was to employ and support local businesses wherever possible when bringing Bridgewater to life, which led to engaging Zammi and Mark at Counter Point Architects, Laneyrie Constructions and STP Engineers for the bones of the project. To date, over sixty local businesses have been supported with the construction and fit out of Bridgewater. “The logo design was by Hunting House who are conveniently located just around the corner from JAM,” he said. “As we move into the fit out, Concept Tiles provided a great amount of options, I can’t wait to see the new bar front tiles installed. Janiene from Finishing Touches is assisting me with the interior styling, and other local businesses contributing include NorFab and Well Hung Glass and Aluminium.”

“It’s a great way to connect with other businesses’ in the region and support local jobs.” Matt admits the local hospitality industry is doing it fairly tough, with this year starting slower in some cases than previous years. “Over the last few years we have seen a lot of changes in the local hospitality industry,” he said. “The main change is the number of new casual dining experiences on offer, from cafes, themed eateries and the casinos new venues. One area that we have not seen change or grow is the refined/upmarket dining experience. Bridgewater will be the first new restaurant to open of this calibre in years. “Travelling around Australia and the world you see a lot of cool inner-city bars on the waterfront. The ground floor The Bridge Bar will offer affordable menus options and the opportunity to have a relaxing drink while soaking up the views.” Both JAM and A Touch of Salt hold Australia Good Food Guide Chefs Hat Awards, which Matt admitted is unusual but exciting for a regional centre.

“I don’t know too many regional cities in Australia that can boast that. It is not easy; it takes dedication and commitment. Michael from ATOS and I have worked on a number of events together, I hope other young chefs get the chance to do the same.” “Working together assists us to become a better place, Townsville should be proud of the quality establishments we have,” he said. Bridgewater will also create job opportunities for Townsville’s youth with Matt explaining that hospitality is a good place for young people to start, with many entry-level positions offering opportunities for growth and career development. “At JAM we have created a team that grows with the business,” he said. “Kieran, our Operations Manager, will be overseeing both venues he started as a casual backpacker waiting on tables. Ty started out as a kitchen hand at JAM, worked his way up to Head Chef and has invested to become a business partner at Bridgewater.

MATT MERRIN | DIRECTOR, BRIDGEWATER (L) ZAMMI ROHAN | DIRECTOR, COUNTERPOINT ARCHITECTURE (R)

“The restaurant will offer guests an opportunity to enjoy beautiful food and a fresh new outlook across the waterfront, CBD and Melton Hill either at lunch time or as sun sets, and into the night.”

“Too often the industry gets a bad rap about poor wages and conditions. You might start off earning the minimum wage, but it’s up to you to work hard and stand out. Eighty per cent plus of our work force is youth and we are about to embark on a huge recruitment drive to assist us growing across two venues. Townsville is set to grow; the sooner you get in and have experience, the more opportunities come your way. “

Anyone with a passion for the hospitality industry wanting to get a foot in the door and join the team at Bridgewater or JAM is invited to email hr@bridgewaterq.com.au

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Give it a

TRI

TAKING FULL ADVANTAGE OF NORTH QUEENSLAND’S PERFECT WINTER CONDITIONS, THE 16TH ANNUAL TOWNSVILLE TRIATHLON FESTIVAL WILL COME TO LIFE ALONG THE PICTURESQUE SETTING OF THE STRAND NEXT MONTH. INVITING NATIONAL AND INTERNATIONAL COMPETITORS TO ENJOY THE VERY BEST OF OUR EVENTS SEASON IN OUR ENVIABLE WINTER CONDITIONS, WHICH PROVE TO PERK ON OUR LOCAL ECONOMY EACH YEAR.

TP Human Capital Director Clayton Cook originally founded the Tri Festival in 2002, when he sponsored two corporate triathlons. With limited resources for marketing and promotions, the event drew around 60 competitors, with 20 corporate teams taking part in the inaugural event. It was then designed simply as an opportunity for colleagues to socialise outside the workplace in a healthy, active and mildly competitive environment. As the event grew, and the location moved from Riverside to it’s current location at the iconic Strand Park, more events were added, creating the now weekend-long festival with 11 events and almost 3,000 participants last year, injecting a whopping $1.25 million into our local economy. Half of the 2,800 participants in 2017 were local, with 30 per cent traveling from interstate for the event, 18 per cent from within Queensland, and 2 per cent from overseas. These figures don’t, of course, include the family and friends traveling with participants as

spectators, coming simply to enjoy a long weekend of balmy winter sun and the abundance of tourist attractions Townsville has to offer.

of Townsville. We believe our local suppliers are up there with the best in the country and are proud to work with them,” he said.

The Townsville Triathlon Festival is run by a volunteer committee consisting of six local business men and women and one event manager, who coordinates a team of 200 volunteers across the festival weekend to ensure the event runs smoothly.

“With 11 events, there really is something for everyone, from the best triathletes in the country, to weekend warriors, the teams, those who have never done an event like this to the smiling faces of the kids getting ready to race on the big stage.”

The event is sponsored by local and national businesses, including Intersport, who have been the festival’s naming rights sponsor for 11 years this year.

Some of the events are aimed towards those more serious competitors. Having gained national recognition as a world age group qualifier for four years, this year the festival will host the Triathlon Queensland Club Championships – North Queensland, and Race ONE World Age Group Qualifier – Olympic Distance. However, the festival promises something for everyone - The Corporate Teams event is still all about fun and having a go, with prizes for Best Dressed, Best Swim Ensemble and Best Bike to name just a few.

Race Director and Committee Member Wayde Chiesa said the festival made a conscious effort to direct as much business into the local economy as possible, as it is truly a community event. “We are extremely proud of not only the substantial economic impact of the festival but the fact that only four per cent of our expenditure was outside

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Rane Reguson

*Conditions Apply. All pricing is per pe inclusive of all cruise and airfare taxes subject to limited availability and othe at time of booking and may require im be required at additional expense due included unless specified in the inclus be redeemed for cash, and will expire Package duration based on calendar without prior notice. For full terms an

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• Transfer from hotel to port • 20 night cruise onboard Ovation of the Seas from Honolulu to Sydney in a Balcony Stateroom

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“The airport has invested $20 million of the $80 million required for Project Main meals~ and entertainment onboard Alive to date – with the completion of One-way economy class airside airfareworks from Sydney toearly works in and some Townsville the terminal.”

• Port charges, government fees, air taxes and Townsville Airport is a major economic onboard gratuities enabler for North Queensland,

supporting more than 3,000 jobs and contributing $420 million to the local erson twin share, quoted in Australian dollars and is correct as at 10 May 2018. Price is based on a balcony stateroom (category 8D). Pricing is economy.

s, fees, port expenses which are subject to change with surcharges or currency fluctuation and may vary depending on flight routings. Offer is er categories may, or may not be available. All discounts/savings are included in the advertised price. Airfare is subject to change, and availability TOWNSVILLE AIRPORT, AN apron completion comes as The mmediate payment and ticketing once inside system date range. Early check-in and/or late checkout, and additional The nights’ accommodation may IMPORTANT NORTH QUEENSLAND e to flight availability and schedule changes. Please check all reservation information with your travel consultant priorBar, to booking. Transfers are not a new bar and café, opens in sions. ^Onboard credit is perRECENTLY stateroom based on twin share and is only valid on select categories. Credit is non-refundable, non-transferable, cannot GATEWAY, CELEBRATED the terminal as part of a partnership e if not used by 10:00pm on the last evening of the cruise. ~Meals are included in selected restaurants; specialty restaurants may incur a surcharge. A MAJOR MILESTONE WITH THE Lagardère Travel Retail and dates and does not include flying time. Offer ends on 28 Feb 2019, unless sold out prior. This promotion may be soldbetween out, changed or withdrawn OF A $10 MILLION Townsville Brewing Company’s The nd conditions DELIVERY please refer to http://www.creativecruising.com.au/bookingpopup.phtml REF RCI072 Issued: 10 May 2018.

UPGRADE, WHICH INVOLVED THE EXPANSION AND RESURFACING OF THE APRON.

Brewery. The venue won’t just highlight our local beers, according to Townsville Airport General Manager Commercial Isabelle Yates.

The 18,000 square meter apron expansion facilitates parking for up to two additional aircraft, and provides up to 33 per cent more capacity, during peak times.

“We have been pushing to have more local produce available in the terminal, to showcase Townsville’s impressive offering”, she said.

Townsville Airport Chief Operating Officer Kevin Gill said the project was the first step in the realisation of the airport’s redevelopment.

The new venue which has been styled similarly to The Brewery’s Flinders Street site, will also offer coffee and fresh breads and pastries by a local artisan baker.

“At peak times our apron has been at capacity, and occasionally over capacity, requiring us to rely on Defence land to house aircraft. Now we have sufficient space to meet current and future demand,” he said. The apron project was jointly funded by Townsville Airport and the Queensland Government, with the airport contributing $1 million and the balance funded by an interest-free loan under the State Government’s catalyst infrastructure program. The apron project also included the rejuvenation of parts of the existing 28-year-old apron surface with 44 people working to complete the project. Mr Gill said the airport was now firmly focused on the terminal component of the Project Alive redevelopment. “Delivery of the full program of the airport’s redevelopment is a priority for the airport and the entire community – we are keen to get on with the task,” he said.

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DATA SECURITY: What your business needs to know

The Notifiable Data Breaches Amendment (NDB) is new legislation that is holding business liable for personal data protection. As of 22 February this year, the NDB scheme applies to all agencies and organisations with existing personal information security obligations under the Australian Privacy Act 1988 (Privacy Act). This new scheme means that businesses are now obliged to have procedures in place to ensure that they are prepared to conduct a reasonable and expeditious assessment of any suspected data breaches to determine if any are likely to result in serious harm, and as a result require notification. The NDB, provides a framework for meeting expectations for accountability and transparency in data breach prevention and management, which for businesses is key to maintaining and building consumer and community trust. Companies must not only prove that they are taking reasonable steps to ensure compliance but ensure that they adhere to the 30-day window allowed to notify the Office of the Australian Information Commissioner (OAIC) if a breach occurs and details of the information that has been affected. Both key elements must be met, or entities could face fines of up to $1.8million. Strong data management is an integral

cog in the successful, and secure, operation of businesses worldwide with data analysis playing a vital role for businesses to identify opportunities and enable a closer understanding of their business, market and its requirements. Data has proved a powerful fuel to ignite innovation that can benefit business and our community in unprecedented ways, but it comes with great trust. The trust that your business will protect their privacy and personal details.

“IT IS CRUCIAL FOR TOWNSVILLE BUSINESSES TO UNDERSTAND THAT COMPLIANCE IS MANDATORY. THIS INCLUDES BOTH TAKING REASONABLE STEPS AND PROVIDING TIMELY NOTIFICATION OF ALL DATA BREACHES.”

expectations. “A notifiable data breach can be as simple as losing a phone or USB with company information on it, to a cyberattack on your central database,” explains ADITS Managing Director, Ashley Darwen. “It is crucial for Townsville businesses to understand that compliance is mandatory. This includes both taking reasonable steps and providing timely notification of all data breaches.” Examples of data breaches can include loss or theft of technical devices or physical records that contain personal information, unauthorised access to personal information by an employee, ‘human error’ which results in inadvertent disclosure of personal information occurs or inadequate identity verification procedures resulting in disclosure of an individual’s personal information to an unauthorised person.

A breach involving the loss or disclosure of acquired personal information can put affected individuals at risk of serious harm and consequently damage your business reputation as a data custodian.

Data breaches can result in significant loss, damage or harm in multiple ways such as fraud, identity theft, violence and intimidation for the person/s effected as well as potential consequences by negatively impacting an entity’s reputation for privacy protection.

Being prepared for a data breach is vital for all organisations that handle personal information. A quick and effective response can effectively reduce or remove the risk of harm to individuals, aligning with legislative requirements and community

Ashley explains that it is now more important than ever to manage this process and suggests that businesses undertake “a full review process to implement the new reasonable steps required to ensure businesses are compliant and their data is protected.”

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HELP US BID FAREWELL TO ANOTHER SUNNY BUT CRISP RESTAURANT | CATERING

WINTER. JOIN US RIVERSIDE IN THE CBD FOR A TOUCH OF SALT’S FESTIVAL OF…

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Smoky flavours, wholesome and hearty ingredients, enjoyed with winter reds, malty ales and live entertainment that will warm you from the inside out.

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TALKING UP training

Knowledgeable staff, increased sales opportunities, and better service for customers in just five minutes a day? That’s what one local pharmacy has achieved by thinking beyond conventional training methods.

interact and respond to questions. This enables Calanna to deliver information and a consistent message to employees very efficiently. “The time is saves us reading and sourcing information from numerous industry channels means we have more time to be on the floor helping people and it gives us confidence we are armed with the latest information to best advise and support people.”

Calanna Whole Health Pharmacy have been innovators in pharmacy for over forty years, and when they needed a solution to deliver training to over 150 employees across eight stores, they developed a digital voice operated interactive training app in partnership with Voista.

The importance the company places on face to face communication between staff and customers is what drove the concept to include voice recognition.

With no staff scheduling or meeting rooms required, they have alleviated some of the major challenges organisations can face in implementing training programs, and it is easier for staff to retain information because the app is based on repetition.

“That’s what we do, we talk to people. That’s our role,” says Matthew. “It’s not a ‘tick and flick’ questionnaire. That’s not how we deal with people on a daily basis – we speak to them. It’s important to have that brain and mouth connection, that’s what we wanted to integrate into our training.”

“Our Voista staff training app is exceptional for keeping our staff up to speed with the latest developments in health, medicines and natural health products,” Director Matthew Calanna explains.

Voista’s ease of use means each staff member uses the app for five minutes every day, which Matthew says has resulted in a robust training program delivering great benefits to the business and customers.

“We’ve developed specific training modules that might vary from complementary medicine areas to our own quality care learning, which incorporates how we supply medicines to the public.” Videos and product information can be uploaded to the app, which can be accessed by a tablet or device with internet connection. It is based on repetition and features rotating content on the most frequent and profitable products. Information is delivered in a concise, easy to understand format with graphics, and requires the user to verbally

“Across our stores we’re doing several thousand repetitions each and every week, and that makes us, I believe, one of the most consistently trained teams in the region.” This is an excellent example of how a company can integrate their values and specific needs with technology to develop an effective and engaging training program. Voista is now available as an affordable training system within the pharmaceutical industry and has the potential for global expansion…in just five minutes a day.

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THERE’S NO SINGLE ROAD MAP FOR THE FUTURE WHICH ALL CITIES CAN FOLLOW BUT FOR REGIONAL CENTRES SUCH AS TOWNSVILLE TO PROSPER, A STRATEGY IS NEEDED.

whether it is through new dining opportunities on the summit to adventure tourism ventures on the way up or down.” A crucial project is the North Queensland Stadium, which has set high goals in job creation and long term economic activation. The stadium precinct is a project that has already proven to be a catalyst in attracting major investment, with a proposed 4.5 star Double Tree by Hilton hotel to be built in the area.

Townsville City Council launched the Townsville 2020 masterplan, and a clear vision for the city has been created to deliver world class experiences for locals that will drive economic growth, attract investment and greater tourism spending. Deputy Mayor and Planning and Development Committee Chair Cr Les Walker said Townsville 2020 is about enhancing our city – making it better than ever. “We have every reason to feel positive about the future of our city, and our vision is to capture the key elements of our region that make Townsville unique and build on them,” Cr Walker said. Townsville 2020 provides the clear vision for our community to provide confidence for businesses to invest in our city. A key project will transform The Strand by building a massive new lagoon. The Crystal Lagoon will be the largest manmade pool in northern Australia. Cr Walker said the Lagoon is a crucial project because it will make The Strand even more popular with locals and visitors and open up new commercial opportunities in the area. “The Strand has become Townsville’s premier public parkland and thousands of people walk along the promenade every day and night,” Cr Walker said. “And there will be fantastic opportunities for local businesses to establish themselves next to the lagoon to take advantage of this major new tourism attraction.” The first few Townsville 2020 projects have been identified and are rapidly taking shape. “Riverway, Mount Louisa and Castle Hill are excellent examples of how we aim to enrich our natural assets,” Cr Walker said. “Council is starting work on a concept plan to build a water park at Riverway, to make it even more popular with local families. “Mount Louisa is set to become as popular as Castle Hill as a new outdoor and recreation area – but much more convenient for anyone living in nearby suburbs. “And Castle Hill will be re-imagined

Cr Walker said the Stadium Precinct will be developed to accommodate more than the NQ Cowboys during the NRL season. “It is important we create an area for the community to use all year round, not just during the football season,” he said. “We want the Stadium Precinct to be a key economic driver for the city, and we are already seeing the stadium acting as a catalyst for further development – and most importantly jobs.” Council has also put forward draft guidelines for public consultation for future development on the Waterfront Priority Area (PDA) that could see major investment along the Ross Creek area. The draft guidelines will provide clarity on what types of buildings and design standards can be used in future developments throughout the PDA including public spaces such as walkways and parks. Cr Walker said community members and businesses would have the chance to submit feedback on the draft guidelines. “These guidelines will provide clear instructions about what design standards should be used for future projects within the Waterfront Priority Development Area,” Cr Walker said. “The Priority Development Area will help encourage development along the Ross Creek and we want to make sure the design of any future project fits with the vision for our city and is suitable for Townsville’s tropical climate.” Importantly, it’s not just the CBD area that is being targeted in this vision, with locations throughout the suburbs a key focus of the Townsville 2020 Masterplan. “Townsville 2020 is about all of our city and providing world-class experiences for locals, no matter where they live,” Cr Walker said.

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IT’S NOT all ABOUT THE MONEY THERE’S A GROWING TREND FOR EMPLOYEES MOTIVATED BY MORE THAN MONEY WHEN CHOOSING THEIR JOB, SEEKING RICHES IN THE FORM OF SATISFACTION AND PROFESSIONAL GROWTH OPPORTUNITIES. Ged Welsh, from HAYS Recruitment Australia, agrees there’s

CASE STUDY | MADDY VOINEA

BlueKino For Maddy Voinea, Director of BlueKIno, the success of his video production company is intrinsically linked with the team he has built, and the learning and development opportunities he provides to his staff. As a start-up in 2016 with a minimal budget, he focused on employing motivated staff to mentor and continues to create opportunities for their professional development. Maddy explains, “For me, it was really important to choose staff who wanted to grow and develop professionally. A job might come through that would be quite easy for me to just go out and film and edit, but it’s important for me to see junior team members learning and growing by having the opportunity to work on these jobs.”

a growing trend in employees who want a workplace that offers a good work-life balance, career growth opportunities and ongoing learning and development, “Some other factors include modern offices, the latest technology, the workplace culture and companies who take care of the environment or have a meaningful impact on society – this is especially the case with millennials, who want to make a difference. Before employers and managers roll their eyes and bemoan what feels to be an ever-growing list of demands, it’s important to consider that employees spend more hours at work than ever before. Technological advances often mean they are also connected to their workplace 24/7, so it makes sense that their need for job satisfaction has grown. Cultivating a highly engaged workforce also has the potential to offer tangible benefits for your business, and can prove to be rewarding for employers. “It’s a symbiotic relationship where both the employer and employee support each other,” explains Ged. “If one side fails to back the other, engagement

Maddy challenges his staff to put their skills to the test, then offers constructive feedback and advice as they piece the final product together. As their skills progressed, assistance became minimal and the expectation for time allocation was adjusted accordingly. By providing a safe place for staff to test their skills, learn from mistakes and contribute to the creative process, they quickly became invaluable to the success of this rapidly growing business. BlueKino now has a team of seven, with the capacity to have three crews shooting simultaneously. This provides continual service, even at short notice, for hundreds of clients each year. With highly engaged staff who are encouraged to share their ideas throughout the creative process and work collaboratively within the team, the clients reap the benefit. “When you allow creatives to bring their own experience to a project, you end up with a very fresh product that people can relate to and connect with, and that’s the best way to tell a story,” Maddy explains.

levels deteriorate rapidly. With skills in short supply, employers need to maximise their existing human capital investment.” Ged lists the four most important reasons for staff engagement as retention, increased productivity, bottom line boost, and a proactive workforce. “A highly engaged workforce is willing to go the extra mile and put in discretionary effort,” he said. “According to the Workplace Research Foundation, highly engaged employees are 38% more likely to have above average productivity. By nurturing your best and brightest and giving them the skills they require to further their careers, companies will maintain a happy and engaged workforce, therefore increasing productivity and driving staff retention.” So, if you feel your organisation could do with a boost of productivity and fresh ideas to stimulate business growth, it might be worth considering these suggestions to engage and motivate your employees.

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Maddy continues to keep the team engaged by allowing staff the freedom to develop in areas they are interested in. “As a business owner, it is important to be able to identify when someone has a particular area in which they shine. When you nurture that, that’s when they can outperform you, and even their own expectations to provide something which is impactful,” he said. “The challenge for me is to bring in that breadth of work to provide the experience and opportunity for growth and mentorship, so I’ll take on jobs knowing that this will be a fantastic learning experience for certain members of the team.” Not only is this strategy rewarding for his employees and clients, Maddy also enjoys a sense of accomplishment. “When a team member gets a response from a client for a job well done, or they’ve achieved something which they wouldn’t have been able to do six months ago, that means a lot to me. It means I’m doing something right and providing the right environment for creatives to flourish and develop their craft to the next level.”

WHAT MOTIVATES EMPLOYEES? Five key things motivate employees other than money

LEARNING AND DEVELOPMENT By up-skilling your employees you’re showing them that they matter to the business and that there is room for

TRUST AND RESPONSIBILITY It’s important that your employees know where they stand within your business and feel like a vital

progression within their role. 61% of 1,516 people surveyed by

cog. You can help improve their sense of this by giving them

HAYS said the number one reason they look for another job is

more meaningful tasks and responsibilities. The more impact

for more challenging or exciting work. This was followed closely

an employee has in your business, the more likely they are to

by a lack of career development (60%). This clearly shows the

feel connected to the business, and to aggregate the business’

value of training and career development. Employees want to

success with their own.

be engaged with their work which means the work needs to be

Employees should also feel as though they have room and

challenging and make them feel like they’re progressing.

license to voice their opinions and ideas where necessary,

CLEAR CAREER PATH

without fear of being ignored or pulled rank on. Welcome

Even if the work is challenging and engaging,

feedback from your team wherever possible, and instill in them

without a clearly outlined career path,

the feeling that their views matter to you and the business.

employees might look elsewhere to obtain recognition for their work. It’s important to regularly conduct meetings during which

It’s also important that your team is allowed to express

you discuss the employee’s ambitions and their promotion

themselves within their work, and that they aren’t constrained

prospects within the business. This sense of effort being

to doing things in a restrictive, recycled way that you or the

rewarded with wider opportunities, whether it’s a promotion

business has imposed upon them.

within the same department, another area of the business, or working in a new role in another country altogether, will fuel the

motivational drive.

WORK ENVIRONMENT Work-life balance is important and can be achieved by granting extra autonomy or

REWARD AND RECOGNITION

flexibility, however, it’s not just by increasing the life side of the

The HAYS ‘Staff Engagement – Ideas for Action’ report,

balance that you improve wellbeing. There are many ways you

found that 95% of employees say recognition for a

can help improve employees’ work environment which will

good job is an important engagement factor for them. Formal

greatly benefit their work-life balance, and thus their overall

certificates, praise, a team lunch or social activity and vouchers

satisfaction, productivity and motivation. Creating a workplace

are all ways that you can show your employees your appreciation

that people enjoy being in and feel inspired by is another way

for their hard work. Everyone feels a sense of achievement when

of maintaining the motivational buzz. A sense of friendship and

their hard work has been acknowledged.

belongingness is also a sub-category of ‘work environment’ which serves as the most powerful antidote to absenteeism and conflict within the workplace. Team building activities can help strengthen trust, respect, comradery and, ultimately, motivation.

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MELBOURNE CITY BALLET PRESENTS

Madame Butterfly Love, honour and loyalty are put to the test in the tragic tale of Madame Butterfly. The beautiful Japanese geisha, Cio-Cio-San hopelessly clings to the belief that her marriage to Lieutenant Pinkerton, an American naval officer, is a loving and eternal relationship. It is however, not to be. The beauty of exquisite and sensitive choreography together with Puccini’s score has made Melbourne City Ballet’s Madame Butterfly a tender and romantic production, not to be missed.

RIVERWAY ARTS CENTRE SATURDAY 14 JULY 7.30PM SUNDAY 15 JULY 2.00PM Adult $45 | Child $25 | 2018 TicketShop Member discounts apply

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Yahoo FOR WAHBOO INSPIRED BY LIFE IN THE TROPICS, LOCAL JEWELLERY DESIGNER TAMRA WILSON IS BRINGING THE COLOUR AND VITALITY OF THE NORTH QUEENSLAND LIFESTYLE TO THE WORLD IN A FUN, AFFORDABLE AND FASHIONABLE WAY WITH WAHBOO DESIGNS.

Wahboo was founded in late 2015, when a chronic illness diagnosis suddenly resulted in a major adjustment to Tamra’s everyday life. “I was working in administration, and then became a fulltime mum when I had my two children. I (also) wanted to have the flexibility to be available for my children,” she said. Tamra explains that she wanted a line of chic, budget friendly, practical accessories. “I wanted lightweight, fun, colourful jewellery that didn’t cost a fortune and didn’t infect my ears. My bright, unique fashion jewellery encompasses colour, comfort, and affordability. Plus, it is so kind on sensitive ears, as I only use surgical stainless-steel components.” A local girl at heart, Tamra said her upbringing has shaped her inspiration and creativity. “I was born and raised in North Queensland, surrounded by rainforests and beaches,” she said. “The colours, smells, tastes and textures of my childhood has definitely shaped my design ideas.”

“TO CONTINUE BRINGING JOY INTO PEOPLE’S LIVES, THROUGH COLOUR AND QUIRKINESS.”

“I have been creating my own jewellery since I was a little girl. I grew up with a very crafty and creative mother, who made all our clothes as children, our dance costumes, and really tried her hand at any creative project, from quilting and needlework to floral art and painting. Her excitement for all things creative has certainly been passed on to me.” Tamra’s bright, glittery, on trend acrylic and wood creations can be found online, in selected stores in Queensland and Victoria, at local markets, and on social networking sites Facebook and Instagram.

Whilst the business started by simply creating unique gifts for family and friends, it has now taken off with Tamra saying, “What started as a hobby has quickly taken off. Within my first year I was making 50 pairs (of earrings) a month and only selling at local markets and via Facebook. Our volume varies throughout the year, but on average I make approximately 300 pairs of earrings a month. During the last Christmas season, I made over 1000 pairs.” Tamra taught herself to use the design software needed to create her own unique designs and has since collaborated with local artist Tina Maher from Tina Maher Art, and former local artist Kyla Flanagan from Designed and Collected. She has also recently worked with local teacher and avid cyclist Christy Guinea to design and create unique wooden earrings Christy is selling to raise money for the Townsville to Cairns Bike Ride, with funds going towards childhood cancer research. Describing her own style as, “contemporary, with a splash of retro, vintage, and lots of colour,” Tamra said the mission statement of Wahboo Designs was straightforward. “My goal is to bring colour and fun into people’s lives, by creating fashion accessories that complete your everyday outfits and make you feel fabulous, confident and comfortable,” she said. And for the future? “To continue bringing joy into people’s lives, through colour and quirkiness.”

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THE FIRST WEEKEND OF JULY HERALDS THE THRUM OF HIGH-PERFORMANCE VEHICLES AND THE SMELL OF BURNING RUBBER AS BOUNDARY STREET TURNS INTO PIT STRAIGHT AND THE SUPERCARS DESCEND ON TOWNSVILLE FOR THE ANNUAL WEEKEND OF RACING BROADCAST ACROSS THE GLOBE.

But what does it really mean for our community? This year marks the 10 year anniversary of the Townsville 400, a milestone Supercars Chief Executive Officer Sean Seamer said should bring more interest, especially in the face of a recovering economy. “This event has delivered more than $300 million into the economy and one million room nights for visitors in the past 10 years, and we anticipate more visitors to the region this July to celebrate,” he said. “The Townsville 400 is easily North Queensland’s largest annual event and a pillar of the economy, particularly in recent years during the economic downturn in the mining and associated industries. Now the economy is in recovery, we expect the event will grow further and reinforce its importance to the region, on top of the great outcome in additional visitors in 2017.” Tourism Industry Development Minister Kate Jones said in the past nine

years, a staggering 1,353,275 supercar fans had attended the Townsville 400. This year’s event is expected to push that number closer to 1.5 million. “The Townsville 400 is so much more than just a car race, it’s become a must-see weekend combining top level motorsport with world-class entertainment,” she boasts. This year’s ‘rock’ component of the ‘Rock’n’Race’ weekend will be headlined by Aussie music legends John Farnham and Daryl Braithwaite performing on the Saturday night, supported by the Hoodoo Gurus and Baby Animals on the Friday night. Townsville MP Scott Stewart hailed the event a win for Townsville businesses. “We want to grow our major events in Townsville because we know they drive visitors to our region and support jobs,” he said. “The Townsville 400 is an iconic event and the fact that we’re able to partner with the Supercars and improve on this race every year is a testament to the fact that we’re all

on the same page when it comes to backing tourism operators in North Queensland.” Cole Hitchcock, Supercars General Manager – Corporate Affairs, said much of the logistics, produce and consumables are purchased locally, and whilst exact figures are not available “a majority of contractors and suppliers are from Townsville and the region.” More than 10,000 staff and contractors are accredited to work at the event, including permanent, part-time and contract staff engaged in some way as a direct result of the event (e.g. bar staff, catering, security personnel) which ensures repeat employment in the region. Additionally, local tourism receives a massive boost, with 230 hours of international television showing off Townsville’s clear blue skies and North Queensland’s tourist hot spots to over 298 million homes across 96 countries. The 2018 Watpac Townsville 400 will run from 6-8 July.

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WHEN CULTURE &

clothing collide Indigenous history and folklore has long been proudly passed down family bloodlines for generations, through storytelling, music, dance, culture and art. It seems only natural, then, for a grassroots clothing business featuring unique Indigenous designs, to be family owned and run. The seed for BRACKS Indigenous Clothing was sown in 2010, when Director Bianca Brackenridge, a local with a passion for art and design, created a polo shirt for her family reunion. By 2013, the idea had begun to grow, and within 12 weeks of taking the idea seriously, Bianca had sold 1,300 polo shirts at a NAIDOC Day celebration at Riverway. “Many of our clients were reached primarily via word of mouth, without the need for advertising, marketing, or even a permanent business structure,” Bianca said. “Our modern Indigenised designs, combined with the power of vibrant colours, is what makes us so unique and distinctive, while celebrating and honouring all three cultures – being Aboriginal, South Sea Islander and the Torres Strait culture.” In 2014, Bianca brought Cherrie Brackenridge into the business, which has proved an invaluable business decision. “Cherrie is a self-taught designer, using YouTube to teach herself graphic design skills,” Bianca explains. “She has added value and inspiration to our business which has just grown and gone global though her passion for her culture and design.”

“Our culture is our passion and designing and displaying our work is what drives us”

teams, Government organisations and also within non-Indigenous organisations. Our vision is to culturally inspire, embrace and deliver the best manufacturing Indigenous clothing business worldwide.” The business currently has a long list of loyal customers, including Queensland Government, Queensland Correctional Centres, Queensland Health, Queensland Education organisations, sporting teams, family reunions, tombstone requests, medical centres and individuals from across Australia, with bulk orders of up to 500+ polo shirts and other merchandise. Both Bianca and Cherrie are both working full time jobs, running BRACKS Indigenous Clothing and have families to take care of, but they pride themselves on having a minimal turnaround time of just three to fiveweeks on custom orders, despite the popularity of their online store and busy lives. “We are now very wellknown Australia wide, especially in our communities and by locals in Townsville. In our language we would say how ‘deadly’ we are,” Bianca laughs. “Word has quickly spread about the great qualities of our Indigenous business through the Murri grapevine, which in our culture travels faster than the news or social media!”.

Although BRACKS Indigenous Clothing celebrates Indigenous culture, Bianca emphasises that Brack’s clothing is not solely for Indigenous people. “Our culture is our passion and designing and displaying our work is what drives us,” she said. “The ability to share our culture with both Indigenous and non-Indigenous people sees these designs in Indigenous schools, businesses and sporting

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! TION INNOVA

TOWNSVILLE H REFRES

M U NIT Y

DO YOU HAVE AN IDEA FOR HOW TO ACTIVATE OUR CITY?

We are offering funding for innovative and creative ideas to get our city’s heart pumping. To make our streets and public spaces pulse through the creation of vibrant spaces and places.

WHETHER IT’S A FESTIVAL, A POP-UP CAFÉ, A YARN BOMB OR A STREET ART MASTERPIECE, COUNCIL WANTS TO HEAR ABOUT IT! BD mag BDmag

Best of all, Pulse Grants run throughout the year! Visit townsville.qld.gov.au for more information.

IoT & TSV: Altoview ‘Work smarter not harder’ is a concept we are becoming increasingly familiar with, and as a result we are building cars, appliances, devices and other ‘things’ that are capable of helping us achieve that standard: internet-ready and data-enabled. This network, known as the Internet of Things (IoT) is embedded with software, sensors, actuators and other elements that allow electronics to connect and exchange data. The Altoview smart sensor platform was developed by Campbell Scientific Australia to address the need for realtime data management across a range of industries, including food services, health care and agriculture, and has become an integral part of Townsville City Council’s Smart City Initiative. “The Altoview concept was actually started back in 1998, when our Research and Development Manager Alex Thomas commenced research on a project title the Wireless Sensor LAN which was originally aimed at the agriculture market,” General Manager Adam Parsons said. “We revisited the idea in 2015 and quickly saw with the advancements of new wireless technologies our solution would no longer be limited to shortrange agricultural applications.” Campbell Scientific is one of the world’s

leading suppliers in data loggers and data acquisition solutions, including sensors, software, measurement and control peripherals and mounting systems. “The great thing about IoT is the ability to be able to distribute many sensors over a wide area – not something affordable with our traditional data loggers,” Adam said. “Our Campbell Scientific data loggers are designed for research grade applications and rugged sites like the outback and Antarctica. Utilising the rapidly evolving IoT and related technology means we could measure almost anything and deliver data to where the user wants it, when they want it, and how they want it. The program was developed by the local research and development team, all engineering graduates from James Cook University. “We believe IoT starts with measurements” Adam said. “This is our industry, it is what we know, and it is what we do better than most other companies. We really wanted to be a flag bearer to help drive the industry forward. “In late 2015 we were successful in a bid to provide a total IoT solution for our hometown, the city of Townsville, as part of the IBM Smart City Initiative. In July 2016, we launched the first fully connected citywide LoRaWAN Internet of Things communications network.”

Townsville now has world class IoT network, with a coverage area of approximately 1000 square kilometers. The network, developed with the Townsville City Council, provides an open-access IoT network where sensors and other devices can be connected by anyone at any time. Community involvement is key for the company, and the open-source platform allows the community to develop and test innovative IoT ideas. “We have worked with TCC since the installation of the network getting involved with the local community to help teach how to use to IoT technology,” Adam said.

“WE COULD REALISTICALLY PROVIDE MILLIONS OF LOW-COST, SINGLE MEASUREMENT DEVICES DELIVERING INFORMATION TO THE WEB.”

“We have also partnered with James Cook University with the Knowledge Transfer Partnership for flood warning trials, and held a student day in partnership with the TCC and JCU where university students were taught how to develop a LoRa node using Arduino-based development kit to count pedestrian traffic along the Strand. This data was then transmitted wirelessly to the cloud where it can be accessed by the Altoview web portal.” Utilising the rapidly evolving Internet of Things (IoT) and it’s related technology, data when, where and how we want it is now reality.

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*The manufacturerâ&#x20AC;&#x2122;s recommended drive away price will be reduced by the GST component for new Audi stock vehicles (excluding Q2, S, RS and R8 models) mag purchased and delivered between 1/05/18 and 30/06/18. While stock lasts. Not available to fleet, government or rental buyers, or with other offers. GST is still payable on the final reduced drive away price. Audi Australia reserves the right to change or extend this offer. BD mag

business head in the right direction – preventing them from wasting both time and money. My focus will be placed on three key areas: • Community development • Events and education • iNQ central management My hope is that iNQ will bolster existing business support services located in Townsville as North QLD’s premier innovation centre.

What vision do you have for the future of iNQ? I hope to put iNQ on the map as the central point for those wanting to innovate and disrupt current markets and grow our network. There is no reason why living in a regional area should be a barrier to success. (Local business) SafetyCulture is a firm testament to that.

What are your thoughts on the innovation and start-up activity in Townsville currently?

PROFILE:

Nicole Lucas Co-Ordinator, Innovate NQ

INNOVATE NQ (iNQ) HAS BECOME SYNONYMOUS WITH HOUSING SOME THE NORTH’S OUTSTANDING INNOVATORS AND ENTREPRENEURS SEEKING A HUB TO HARNESS THEIR IDEAS AND CREATIVITY AND CONNECT WITH LIKE-MINDED GAME CHANGERS. RECENTLY iNQ WELCOMES THEIR NEW CO-ORDINATOR NICOLE LUCAS. WE SPOKE WITH HER ABOUT HER ROLE AND VISION FOR THE CENTRE.

Tell us a little about your personal and professional history. I grew up in Brisbane but have also lived in Sydney. I moved to Townsville two years ago and I love it here! I have spent most of my career in retail operations at both a national and international level. After having children, I started consulting in retail and marketing to local businesses both here and in Brisbane.

What motivated you to take on this new role? I took on this role as I love connecting with people and this role with iNQ (as I see it) is all about relationships. My passion has always been for the start-up phase of business – the ability

to have input into the ‘how and why’ and developing strategies around this is such an exciting time in a business. The experience I have gained in marketing and business operations will no doubt be of great value to many of our members and I am excited to assist them by sharing my knowledge and experience in these areas.

Tell us about what your role will entail and what you aim to achieve personally. My role is part of iNQ’s funding with ARIP - Advance QLD and is focused on the growth and support of the innovation and start-up community within North QLD. I hope to help individuals in the early stages of their

We have an incredible amount of talent here, although I think we can still do more to help founders turn their ideas into something marketable. iNQ’s recent ‘Local Hero’ event showed some incredible examples of just how far some of our local entrepreneurs have come. There were two common threads that came out of the event – they need assistance with marketing and/or they need funding. We hope to facilitate these needs by providing either the education or connections required.

Tell us about what kind of services and connections iNQ is currently offering local entrepreneurs and how you can assist in not only getting ideas off the ground but helping businesses thrive. iNQ is focussed on providing a solid network, education and opportunity for entrepreneurs. Everyone who is involved at iNQ is incredibly passionate about the start-up space and are willing to go where others won’t to facilitate the needs of those starting out. Our strength is undoubtedly our network, with successful entrepreneurs from all over the Australia and beyond acting as mentors to our members. iNQ has run a number of successful programs and hopes to not only continue this but hold workshops and events more frequently in line with the needs of our members. For anyone in the start-up space, things have never been more accessible or achievable. www.bdmag.com.au

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