Engineered Timber Flooring Warranty

Beaumont Tiles offer a 25 year lifetime structural and surface warranty.

At Beaumont Tiles we endeavour to source the best quality and design products available from around the world, allowing us to confidently guarantee the quality of our engineered timber flooring.

Our engineered timber flooring comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the flooring repaired or replaced if the product fail to be of acceptable quality and the failure does not amount to a major failure.

Important Information:

Please read the product maintenance and care guide and installation guide located inside your product box.

Warranty Conditions:

The product shall be free of manufacturing defects.

The finish will not wear* to raw material within 25 years if the product is used as intended. Surface recoating may be required in high traffic areas.

This warranty applies to interior residential only.

The original purchaser of the flooring is offered the warranty. This warranty only extends to first owner and first owners’ site of installation. The warranty is not transferable in the event of a property sale. It is the owner’s obligation to provide proof of purchase, including date of purchase, point of purchase, seller’s details, quantities purchased and any other relevant details pertaining to the claim.

The owner must also prove they are the original purchaser. The owner must also prove/demonstrate the floor is at the original installation site.

Products will not be covered under this warranty if proof of payment cannot be provided.

This product is warranted for indoor use only. This product is not recommended for use in wet areas such as laundries, bathrooms, toilets or a shower recess. This product can be used in kitchens and living areas.

The flooring must be properly stored (at all times between purchase and installation) in accordance to the installation instructions.

Where product acclimation is required as per the product installation guide the stated period of time must be followed.

It is the sole responsibility of the owner (product owner) to determine the appropriate steps are taken in the preparation of the floor/surface prior to installation.

It is the sole responsibility of the owner to determine if the environmental conditions and site conditions are suitable for the product.

It is the sole responsibility of the owner to install the flooring accordingly to the product installation instructions.

When an incidental spill occurs, it should be cleaned and wiped dry as soon as possible (immediately if possible).

The planks must be inspected prior to installation and any planks deemed not fit for purpose or defective it should not be installed and will not be covered by warranty provisions if installed. Once the product has been installed it is deemed that the product has been accepted by the purchaser/owner.

Faults assessed as a defective that could have been seen or detected by the installer/owner prior to installation are excluded from this warranty