Laminate Flooring Warranty

Relative humidity in the area of use must be maintained within a range of 30% to 50%. Room temperature of 15-30°C is recommended.

Heating and cooling: all mechanical systems must be compatible with laminate flooring. Internal temperature and humidity controls need to be aligned to match performance guidelines for laminate flooring product.

Evaporative cooling systems must be installed with adequate ventilation and operation should be as per system recommendations.

* Gloss/finish reduction, fading and scratches caused by regular traffic are not considered wear through and are not covered by this warranty.

Warranty Exclusions

The warranty does not cover the following:

• Indentations, scratches, damage caused by negligence or accident for example; water ingress (including flooding), mould, insect infestations/damage, animals, high-heeled or spiked shoes, urine and use in high traffic areas.

• Any defect or excessive wearing caused by abuse, misuse, or faulty installation

• Failure due to structural changes in the subfloor, settling of the building or an uneven subfloor that has not been adequately levelled as per the installation instructions.

• Failure to protect the floor from moisture from the subfloor and other sources.

• Product failure due to site conditions including but not limited to, poor or inadequate substrate preparation, poor installation techniques, unsuitable site environmental conditions, poor storage and handling processes.

• Failure due to incorrect or poor product installation according to the installation instructions.

• Failure to provide required expansion gaps as per the installation instructions.

• Where unsuitable subfloor heating is used.

• Exposure to excessive heat, sunlight or improper humidity in the environment.

• Changes in colour or appearance due to full or partial exposure to sunlight, weather, ageing or refinishing.

• Any product installed with visible defects.

• Improper alterations to the original manufactured product. Alterations or repairs to the manufacturer’s original product will void the warranty.

• Damage from evaporative cooling.

• Failure to maintain adequate ventilation. Most commonly, this may result if areas of floor are closed off for extended periods of time causing excessive heat leading to moisture loss and damage to the floor.

• Improper or failure to maintain or insufficiently protect the flooring accordingly to the care and maintenance guide.

• Any fault or damage to the floor caused or contributed by a natural event outside of human control e.g. earthquake, hurricane, tornado, cyclone, fire, flood etc.

• This warranty will not cover damage caused by heavy objects and furniture such as bookcases, billiard tables or kitchen units which should not be situated on any floating installation. This can lead to the floor failing to respond to contraction and expansion, which can cause squeaking and possible failure.