THE BELGACOM GROUP
A LUXEMBOURG STORY
CONTENT Presentation of Belgacom Group – slides 3 to 13 Highlights, key-dates, strengths, mission and overview of our activities in the Luxembourg market
Presentation of Tango and Telindus – slides 14 to 26 Highlights, identity and values, organization Conclusion – slides 27 & 28 Our perspectives and ambitions in Luxembourg
THE BELGACOM GROUP at a glance ● We are a telecommunications company active in the Belgian, Luxembourg and international market.
● The quality and interconnection of our fixed and mobile networks makes us the leading operator in Belgium. In Luxembourg we are the first alternative operator and leading ICT integrator. ● We provide a complete range of fixed and mobile telephony, Internet, digital television, ICT, and network services, and offer customers access to data and the best multimedia content, everywhere. ● We address the residential, business, corporate and public sector customers in Belgium and Luxembourg
650,000 Wi-Fi
public access points
EUR 753 million in investments
Several major cities 1.237 million customers of
covered by our 4G network
Packs with at least 2 products
76,000 SMEs use our cloud
solutions, or twice as many in one year
EUR 6.462 billion
in revenue
THE BELGACOM GROUP A few figures
THE BELGACOM GROUP
IN LUXEMBOURG Acquisition of Tango and Telindus To expand our leadership in the Luxembourg market, we acquired two cutting-edge companies in the Grand Duchy of Luxembourg:
In 2006: Telindus Luxembourg, then active in ICT solutions for companies and public administrations
In 2008: Tango, an alternative operator of fixed and mobile telephony and Internet for the residential market.
THE BELGACOM GROUP
Key dates
in Luxembourg Commercial roll out of the first 4G network in Luxembourg, digital TV, and the "all in" packs. Expansion on the SME market.
Telindus launches the brand Telindus Telecom with its connectivity and datacenter offers. Under this new brand, Telindus launches the U-flex solution in Tier IV datacenters.
Telindus Telecom launches U-nify and U-free.
First and only telco provider marketing 4G offers for iPhone 5 in Luxembourg. Launch of U-cloud, the first self-service virtual datacenter in Luxembourg.
OVERVIEW OF THE LUXEMBOURG MARKET IN 2012
● 525,000 residents, 42% foreigners ● 200,000 households ● 150% mobile penetration
Consumer market Residents are familiar with the German, Anglo-Saxon and Latin languages and cultures, enabling them to interact at the highest level of the diverse European e-commerce and digital media markets.
Slide 7
OVERVIEW OF THE LUXEMBOURG MARKET IN 2012 ● 31,000 companies ● 3% manufacturing ● 10% construction ● 87% services (including retail and trade) ● Among the 10 first financial centers of the world
Business market Luxembourg has everything to become a key international platform in the ICT sector: • a strategic location in the heart of Europe • a multicultural workforce • a high capacity and low latency international connectivity to major European capitals and major Internet exchanges Slide 8
OUR STRENGTHS We are ideally positioned to play a leading role, thanks to the forces of Tango and Telindus.
● A technological advance guaranteed by investment in our networks and skills ● A culture of innovation and constant technology watch ● Close contact with cutting-edge partners
● An international presence for the sharing of knowledge and experience ● Core commitment to customer satisfaction
OVERVIEW OF OUR ACTIVITIES IN THE RESIDENTIAL MARKET 2
Number 2 consumer market: Mobile telephony 240,000 customers (58% subscribers)
Fixed telephony 22,000 customers
Internet + pack with 2 or 3 products 16,000 customers
Launch of digital television in October 2012 Services for individual customers • • • •
12 Tango points-of-sale 8 partner points-of-sale 3 TV demo centers 1 technical support center Slide 10
OVERVIEW OF OUR ACTIVITIES IN THE BUSINESS MARKET Very fast growing customers acquisition for Telindus Telecom: 89 new customers between 2010 and 2012. Datacenter spaces reserved for our business customers. Exceptional and unique showroom in Esch-sur-Alzette with all the technologies supported. Multilingual teams: • High level experts • Account managers, exclusive contacts for our customers • Local back-office, finance
Customer training center Standard and tailored courses for employees and ICT specialized people
Slide 11
OUR SOCIAL RESPONSIBILITY IN LUXEMBOURG For several years, the Belgacom Group has promoted a more human society and respect for the environment through its work in specific areas: • Access to communications for all
• Information on electromagnetic fields and health • The fight against climate change
• Support for the community • Well-being of our employees • Sponsoring of sports, cultural and technological initiatives Slide 12
OUR MISSION To offer everyone the best of the digital world, allowing them to enrich their personal and professional lives.
Our priorities Innovation Anticipate changes in the market by creating today the solutions of tomorrow.
Challenge Surpass ourselves day after day, to respond more quickly to our customers.
Competitiveness Offer complete, high-quality, competitive services, while controlling our costs.
Transparency Slide 13
Inform our customers in an honest, comprehensive and easily understandable way.
PRESENTATION OF TANGO
Slide 14
TANGO IN A NUTSHELL Tango is the leading alternative operator in the Grand Duchy of Luxembourg. Tango offers residential and SME customers mobile and fixed telephony and Internet services, television and content.
• Present on the market since 1998 • Revenue in 2012: 114 Mio EUR • Address: 177 rue de Luxembourg 8077 Bertrange • Headcount on 31/12/2012: 122 employees • Partners: • Telindus: sister company of Tango for ICT services • Vodafone: roaming services • Apple: authorized official reseller of the iPhone
Slide 15
KEY FINANCIAL FIGURES Evolution of total revenue (in millions of EUR)
93
99
107
2009
2010
2011
114
2012
+ 8.8% of total revenue between 2011 and 2012
Evolution of average revenue per user (ARPU – in EUR/month)
28.4
29.2
29.5
30.7
Q1
Q2
Q3
Q4
+ 5.7% of ARPU between end 2011 and end 2012 Slide 16
KEY OPERATIONAL FIGURES • • • •
99,9% of 3G coverage 65% of 4G coverage First to launch the iPhone 5 in Luxembourg 7,000 new mobile customers in 2012
Market share in mobile telephony: Residential market
37% Tango 63% Other
Business market 21% Tango 79% Other
IDENTITY AND VALUES OF THE TANGO BRAND Energetic: As the main challenger in Luxembourg, we are dynamic and never stop trying to provide the services you need.
Bold: We change the way of doing business by constantly innovating and proposing new products & solutions.
Open: Limits are only those we place ourselves. Our quest for the best drives us to be open to change and new challenges.
Trusted: We are transparent with our customers to honor their trust in our company; what we say we do, we do it.
Slide 18
ORGANIZATION
Didier Rouma CEO
Myriam Brunel
Luis Camara
Dan D’Aversa
Maurice Groben
Legal & Regulatory
Marketing
Entertainment & TV
Sales
The members are: 50% nationals 38% women
Martina Mache Customer Care
Vikrant Mehta Finance
Claude Mihjnak
Sandra Sidon
Technical & IT
Human Resources
PRESENTATION OF TELINDUS
Slide 20
TELINDUS IN A NUTSHELL ● Present on the market since 1979 ● Revenue in 2012: 74 Mio EUR ● Address: 81-83 Route d’Arlon 8009 Strassen ● Headcount on 31/12/2012 : 356 employees ● In compliance with international standard ISO 9001, PSF certified since 2005
Telindus Luxembourg is the Belgacom Group’s ICT branch and, through Telindus Telecom, the Group’s enterprise operator in Luxembourg
Our Telindus Training Institute: + 20 years of experience in ICT training
Slide 21
EXPERTISE AND STRATEGY Areas of expertise : networks and connectivity (national and international), datacenters, security, collaboration, applications and mobility.
Strategy : Development of the cloud and connectivity with a fully customer centric approach as the privileged partner for Telindus’ customers. •
The highest respect for customers specific needs, profile, pace and evolution.
•
A constant adaptation of a wide range of solutions and services.
•
More than 350 accomplished specialists and a single point of contact to meet overall ICT requirements. Slide 22
KEY FINANCIAL FIGURES Evolution of total revenue (in millions of EUR)
72 64
72
74
2010
2011
2012
+16% of total revenue between 2010 and 2012
Evolution of Customers for the Telindus Telecom operator branch
Total number of customers
6
46
72 6
89 46
89
2010 2011 2012 2010 2011 2012 Very fast market adoption for cloud computing
Slide 23
MARKET RECOGNITION
2012 Best Private Business Case category COMPAGNIE DE CONSTRUCTION LUXEMBOURGEOISE
2011 CLOUD COMPUTING PROVIDER OF THE YEAR
2010 ICT COMPANY OF THE YEAR
Best Private Business Case category ING LIFE LUXEMBOURG
IDENTITY AND VALUES OF THE TELINDUS BRAND
Our ambition Lead the market to help our customers develop their business.
Our values Flexibility We adapt to the specific needs of each company.
Proximity We give priority to a close, mutually beneficial relationship and a single point of contact with our customers.
Reliability We offer the most secure technologies and absolute data confidentiality.
Innovation We anticipate trends to always offer the most advanced solutions.
Slide 25
ORGANIZATION
Gerard Hoffmann Chairman & Managing Director
Armand Meyers General Manager & Managing Director
Christian Haux
Marc Rob
Jacques Ruckert
Jean-Jacques Beasch
Guy Minella
Sales and Marketing Director
Finance Director
Products & Solutions Director
Services Delivery Director
Sourcing & Datacenter Services Director
Slide 26
PERSPECTIVES OF BELGACOM GROUP IN LUXEMBOURG
OUR AMBITIONS FOR THE COMING YEARS Develop Luxembourg as a core market for the Belgacom Group alongside Belgium, with the same complete and converged offer.
Thanks to the convergence of our fixed and mobile networks and our technological edge, we will give customers access to the best services and content, anywhere. We will continue to develop new, state-of-the-art services for companies in the fields of telecom and cloud computing.