WE HAVE SO MUCH TO SHARE
OUR PROFILE
OUR ENVIRONMENT OUR ASSETS
OUR CONVICTIONS OUR CUSTOMERS OUR FINANCIAL POSITION OUR CORPORATE GOVERNANCE OUR PERSPECTIVES
OUR PROFILE
OUR ACTIVITIES We are a telecommunications company active in the Belgian and international market.
The quality and interconnection of our fixed and mobile networks makes us the leading operator in Belgium for residential, business, corporate and public-sector customers. We provide a complete range of telephony, Internet, digital television, ICT, and network services, and offer customers access to data and the best multimedia content, everywhere.
OUR ENVIRONMENT
STABILIZATION OF TELEPHONY REVENUE Competition is putting great pressure on our mobile telephony revenue. In contrast, the fixed telephony market stabilized in 2012 after several years of erosion. However, Belgacom continues to be the leader in the mobile sector thanks to the quality of its network and new competitive rates.
GROWTH POTENTIAL IN INNOVATIVE SECTORS
As a pioneer in cutting-edge technologies, Belgacom can offer customers the new advantages of its convergent offers and high-quality fixed, mobile, and Wi-Fi networks.
INTERNET
OUR COMPETITIVE POSITION IN 2012 44% Belgacom 48% Cable 7% Other
TELEVISION 32% Belgacom 64% Cable 4% Other
MOBILE 41% Belgacom 24% Base 31% Mobistar 4% Telenet
OUR ASSETS
OUR NETWORKS “Belgacom is the only operator to offer truly convergent platforms and services at national level.�
Fixed 85% VDSL2 coverage + 92% TV coverage
Mobile 99% 3G coverage First operator to launch 4G in Belgium
Wi-Fi More than 600,000 Fon hotspots in Belgium 11 million worldwide
Cutting-edge, energy-efficient data center
OUR STRATEGY
We continuously improve our existing products, and prepare today the solutions of tomorrow.
We simplify our offers, systems, networks, and way of working.
We want to surprise our customers with high-quality, easy-to-use products and an efficient, personalized service.
Mutual respect and transparency are levers for greater engagement and efficiency.
OUR EMPLOYEES 15,859 employees 1,243 training modules 70% of vacancies filled internally Optimize performance in a climate of trust and accountability. • • • •
Encourage recognition and engagement Promote coaching among the team leaders Simplify our organization Improve our working methods with the help of new technologies
OUR CONVICTIONS Find solutions to the main social challenges: • • • •
Access to communications for all Responsible use of our products A more environmentally friendly society Support for our communities
15,000
children trained in the safe use of Internet and mobile phones
12,000
people trained to use new media
1,500
63%
seniors received Internet training from our young "Web Experts” reduction in our CO2 emissions since 2007
OUR CUSTOMERS
ON THE RESIDENTIAL MARKET "Convergence has become an everyday reality for our customers. We offer them access, everywhere, to a multitude of services and content via the first multi-purpose network in Belgium: broadband, Wi-Fi, 3G and 4G."
• Sales of our packs continue to grow • We make our offers even more simple and advantageous • We continue to develop innovative applications and content
1,278,000 pack customers A music library of over 20 million tracks 88% of Belgacom TV customers are satisfied with the new menu I am OK - a new application for reassuring family and friends The first offer in Belgium of rate plans and terminals adapted to people with a disability
ON THE RESIDENTIAL MARKET
+23% +24%
new connections to our Explore data network
in sales of packs (with at least 3 products)
EUR 692 million in ICT revenue, i.e. 2.8% more than in 2011
76,000
SME customers use our cloud solutions, i.e. double the number in one year.
Enabling patients to stay in contact with their doctor or loved ones.
ON THE BUSINESS MARKET A Samsung tablet + a mobile Internet subscription for access to the newspapers of Groupe Sudpresse.
ON THE INTERNATIONAL MARKET
In Luxembourg • •
Launch of the first 4G mobile network Roll-out of packs with four products, including digital TV
•
Integrated telecom and cloud computing services + 96% more business customers in 2012
•
In the rest of the world •
• •
Key activities: SMS, roaming and value-added services + 700 operator customers 5% growth in 2012
OUR FINANCIAL POSITION
KEY FINANCIAL FIGURES FOR THE GROUP AS OF 31/12/2012
THE BELGACOM SHARE
SHARE PERFORMANCE IN 2012 Highest price Lowest price Price at 31/12/2012 Annual transaction volume Average daily transaction volume
EUR 24.60 EUR 20.80 EUR 22.21 142,139,111 shares 555,231 shares
SHAREHOLDING STRUCTURE 53,5% Belgian State 5,8% Owned Share 53,5% Etat belge 40,7% Floating 5,8% Actions propres 40,7% Flottant
OUR CORPORATE GOVERNANCE
OUR PERSPECTIVES "Although the economy is marked by a serious lack of investment, Belgacom intends to increase the level of its own investments. We will continue to finance a winning strategy, while pursuing an attractive remuneration policy for our shareholders." Michel Moll President of the Board of Directors, a.i.
“As a leader in a future-oriented sector that drives innovation, we have demonstrated that we made wise choices and adopted the right strategy. We have all the assets we need to face the future with confidence and successfully meet our challenges." Didier Bellens Chief Executive Officer