5 Telephone Debt Collection Tips that Work
Treat each customer as if they are your only customer
Every client has his own situations, so its important to ensure that you consider every situation individually. Review the payments they have made so far and be sure about the additional time that you will take to pay. The only decision at this time shall be to take collect the money and make the deals.
Ask for a small payment with a promise to pay
A sincere customer will not deny paying a small amount. Generally, 15% of the outstanding balance is asked for to extend the payments.
Don’t harass, the customer
Make sure you stay polite with the customer. If you turn harsh with them or behave rudely, they may ignore your calls. And, if in case they block the caller ID option, things get even more difficult.
Leave a Clear Message
Though, you have followed all the collecting regulations, its important to leave a clear message regarding the call.
Best Tactic for collecting
Creating a promotion for collecting is one of the best tactics. It works with both, the business and the consumers. Create a promotion for collection. The customers always feel good when they get something as a reward. You can offer dinner vouchers or free movie tickets. It will help you maintain the relations with your customers.
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