4 minute read
IBANZ Calendar of Events
March 2 | Outlook Email: 10 Tips To Free Up 20 Minutes A Day | Debbie Mayo-Smith Rock your 2022 productivity and reduce stress with these 10 must know Outlook top tips. March 8 | Fabulous Time Saving Money Making Tricks for Databases & Lists | Debbie Mayo-Smith If you want to learn easy, unforgettable clever tips and tricks to improve the way you set up and work with your database and lists, then you must attend this webinar. It doesn’t matter if you store your data in another program. You are going to learn how to use Excel to clean, de-duplicate, fix and create consistencies. You can then then import your data back into other programs. March 10 | Presenting to Groups – You only get one shot | Trevor Slater It is fair to say that most advisers are excellent talkers. But what if you need to present to a group of people, such as a Board or management team? The skills needed to do so are very different from the one-on-one conversation. March 15 | Material Damage - Fire | Andrew Brooke Join Andrew Brooke Executive General Adjuster in the Specialist Services team at McLarens for an insight on Material Damage and Fire March 16 | Bailee’s liability vs. ‘care, custody and control’ – is there a difference? | Crossley Gates Learn who is a bailee? When is a bailee legally liabable?, What amounts to ‘care, custody and control’? And lots more. March 17 | Dealing with challenging client behaviours | Stephanie Newton Stephanie will share some practical tips about how to manage clients who are stressed or engaging in unreasonable conduct, so you can diffuse the situation and ensure you are best meeting their needs. Stephanie will also share some real life experiences of dealing with challenging behaviour, from complaints investigated by FSCL. March 22 | Email: Write More Business and Keep On Top | Debbie Mayo-Smith Very often Outlook Contacts, Calendar and Tasks play second fiddle or aren’t even looked at. Yet they offer stunning integrated benefits with all of MS Office. Wouldn’t you like to learn how you can better use these three programs with the direct benefit of strategies to never lose an opportunity and create systems to write more business? March 23 | Business Interruption Insurance for beginners – Part 2 | Mark Anderson This is Part 2 of a 2 Part presentation for those new to commercial broking and who have had little to no exposure to business interruption insurance. March 24 | Marine Cargo & supply chain with impact from pandemic | Pauline Davies Why has COVID-19 caused supply chain issues?
April 5 | Contract Works from an underwriting perspective | Russell Gill More details to come
April 12 | Business interruption natural disaster claims and issues | Mark Anderson In one hour we share some of the actual issues we experience and how we resolve differences to get to a fair claim settlement. April 13 | Microsoft word mastery | Debbie Mayo-Smith You’ll learn how to free up heaps of time working with text, tables, templates as well as producing more professional looking documents in moments instead of hours.
April 14 | Introduction to Mediation | Trevor Slater In this webinar the mediation process will be explained along with how to participate in a mediation and how to find a suitable mediator.
April 27 | Take Control of Your Web Presence | Steven Mayo-Smith Learn how easy it is to create and / or maintain your company website.
May 11 | Helping your client – getting claims paid and other problems resolved | Trevor Slater In this session Trevor will share his knowledge on how to hep your client resolve their problems. May 12 | Underinsurances | Emma Gabor The difficulty in setting the Sum Insured, issues identified with the Cordell calculator, potential PI risks to brokers. May 17 | Gross Profit: Don't get it wrong (Calculating business interruption sums insured) | Mark Anderson This session will cover the importance of gross profit when putting a business interruption programme together. May 18 | New Health & Wellbeing Ideas for Work and Home | Debbie Mayo-Smith We live in unusual times so it's perfect to introduce new activities that individually or as a team you can create healthy food and drinks to improve health and ultimately productivity with very little effort or cost. May 26 | Contract Works – the LEGs | Frank Rose A refresher on the London Engineering Group "defects wording" in particular LEG 3"
Below please find a list of proposed topics which we expect to provide this year: Others will be added as presenters come on board
• PL & PI Policies - What amounts to professional advice? • Faulty workmanship exclusions • Material Damage - Fire • Agriculture - Crops • Aggregation and de-aggregation of claims • Insuring Clauses and Exclusions • Reasonable Care • A round up of recent complaints
