Shanna Crosson: NZI Claims Champion

Meet Shanna Crosson, one of NZI’s claims champions during the wild weather

Christchurch

mum-of-one, Shanna, has been in the insurance industry for two decades. After a short career as a fitness trainer, she joined State Insurance in 2000 and has been with NZI since 2010. This November marks an impressive 23 years within the insurance industry – a milestone that doesn’t surprise her.

“I’ve always worked in claims and I love it! Working with customers’ claims can be challenging, but also extremely rewarding, especially when customers walk away happy,” she says.

“NZI has proved a fast-paced and interesting place to work. There’s never a dull moment in the claims department, that’s for sure.”

Here to help in times of need

It was just after Cyclone Gabrielle hit Aotearoa in mid-February that Shanna put her hand up to help local brokers in Gisborne with urgent requests from their customers. She also took the opportunity to assist with insurance claims at the Community Hub in Wairoa. It was here that Shanna met one customer whose experience of the cyclone really struck a chord.

“She was a lady in her seventies who had part of her home badly flooded. She was completely