2 minute read
Health & Wellbeing
Negative Customer Service
Equals Negative Mindset
When any of us receive poor customer service, we never really consider the reason why the delivery of the customer service was so negative. We just assume that the individual is not very good at their job or that they are just being unhelpful.
Before I started my
wellbeing company, RMJ Wellbeing, I focused my business on delivering bespoke customer service training and it was only when I delved into the mindset of the recipients that I discovered that for a person to be delivering poor customer service is more about the person rather than the product.
If a person is unhappy within, why would they profess to displaying a happy exterior if internally they are unhappy. For example, a person who has just gone to work after having a row with their partner is not going to be in a positive mindset, therefore when they are dealing with clients, as professional as they may try to be, the unhappiness will still bleed through because ultimately, we are only human and not robotic. Emotions are not something you can suppress indefinitely and not see the impact later.
Therefore, it is imperative that we deal with our suppressed emotions and release them. If we keep internalising everything it comes out in two different forms, physically and mentally. Hence the reason why when you receive poor customer service, there is always a reason for the persons behaviour. Nobody wakes up in the morning and decides to be in a bad mood or unhappy for the sake of it, there is always a reason why they are feeling any particular emotions and unless these emotions are challenged, they will continue in this cycle and that is not a healthy lifestyle choice. In conclusion, if you receive poor customer service, try looking at it from a different angle and be kind and compassionate. I appreciate this can be hard when your frustrated, however we have no idea what demons that person is facing on a daily basis. This is why I implore everybody who is struggling mentally to talk to somebody. Whether it be me or another professional, there is no reason why you should not be able to live your best life through communicating.
Reeta Minhas-Judd is a life therapist and has run her wellbeing company, RMJ Wellbeing, for the past three years. Her focus is primarily on the positive health and wellbeing of her clients, with the ultimate goal of helping them to enjoy a happy existence.
