Digital Transformation Coventry & Warwickshire Chamber of Commerce partners with EBC Group: Delivering a Modern IT Transformation

In April 2024, Chamber Chief Executive, Corin Crane, set out an ambitious vision for Coventry & Warwickshire Chamber of Commerce to become one of the most digital Chambers in the UK by 2030, as part of a 5-year business plan.

Following the appointment of a Digital Transformation Manager, the Chamber embarked on project to review its existing infrastructure and usage of IT, as well as understanding the future needs and requirements. Staff at the Chamber were invited to complete an online survey as well as being interviewed about their workflows, system usage and, importantly, the pain points.

Following the review, a plan was put into place to address three key objectives: Education, Integration & Automation. That’s where EBC Group, a Business Influence Partner of the Chamber of Commerce, came in.

It all started with a simple coffee and a chat. Mike Bridges, Director of IT at EBC Group, sat down with us to discuss potential IT solutions. There was no pressure, no deep dive— just an open conversation about how modern technology could make our operations smoother and more secure. From that moment, it was clear that there was an opportunity to revolutionise the Chamber’s IT infrastructure.

At Coventry and Warwickshire Chamber of Commerce, enabling seamless collaboration, secure hybrid working, and modern IT solutions is fundamental to serving our growing network of businesses. To support this mission, the Chamber has partnered with EBC Group as its official IT provider, undertaking a complete transformation of our IT infrastructure to align with their operational goals and security needs.

This strategic partnership has already delivered tangible benefits, modernising workflows, enhancing user experiences, cutting costs and creating a more agile and efficient working environment for the Chamber’s staff.

A Tailored IT Strategy Focused on User Experience

Following a detailed review of our systems and user requirements, EBC Group proposed a solution that simplified operations while introducing advanced tools to future-proof our existing IT environment.

EBC Group implemented Microsoft 365 Business Premium across all users, unlocking a suite of collaborative tools tailored to both office and remote working. By leveraging Microsoft SharePoint and OneDrive, C&WCC now benefits from a uniform file and folder structure accessible securely from anywhere, removing the need for expensive physical servers.

These changes have made everyday processes easier, quicker, and more cost-effective, allowing staff to focus on what matters most—supporting the business community across the region.

Empowering Hybrid Working

A key priority for C&WCC was ensuring staff could work seamlessly across multiple locations without compromising productivity or security. EBC Group provided new client laptops equipped with Microsoft’s advanced security tools, including Intune for device management and Defender for endpoint protection.

Through Microsoft Autopilot, devices are now deployed and managed efficiently, ensuring rapid onboarding for new users. This new IT environment not only empowers hybrid working but also enhances security through EBC Group’s 24/7 Security Operations Centre (SOC), which monitors activity and proactively mitigates potential threats.

Enhanced Connectivity and Security

EBC Group installed a private, dedicated leased line with a cloud-hosted virtual firewall to strengthen our network security. This offers faster and more reliable connectivity while protecting our systems against cyber threats. Importantly, this solution removes reliance on third-party providers, giving us a fully managed and monitored IT environment supported by EBC Group’s expert team.

Benefits Beyond Technology

While technology has been central to this transformation, the true benefits for us lie in the impact on people and processes. Staff now experience a simplified, user-friendly system that supports their day-to-day tasks without friction. From faster logins to seamless file sharing, every aspect of the IT environment is designed to be intuitive, efficient, and secure.

EBC Group’s proactive approach also ensures that we receive ongoing strategic guidance and support, helping us adapt to evolving challenges and opportunities. With a dedicated account manager and technical support team, we can now plan confidently for the future, knowing our IT is in capable hands.

A Partnership for the Future

EBC Group’s commitment to providing tailored, innovative solutions has allowed Coventry and Warwickshire Chamber of Commerce to embrace a secure, future-ready IT environment that meets the demands of a modern workforce. This collaboration is not just about technology; it’s about empowering the Chamber to continue its vital work in supporting local businesses across the region.

As the Chamber’s official IT provider, Mike Bridges from EBC Group explains “We’re proud to be both IT partners and influence members of the chamber and we look forward to building on this success, ensuring the Chamber remains at the forefront of innovation while delivering exceptional value to its members”.

The Importance of Keeping Up with Technology Keeping up with technology is no longer optional—it’s essential. Outdated systems can slow down processes, create frustration among employees, and expose businesses to significant security risks.

Modern IT solutions, like those implemented for Coventry and Warwickshire Chamber of Commerce, not only enhance day-to-day efficiency but also provide robust security against evolving cyber threats. By adopting the latest technologies, organisations can streamline operations, enable flexible working, and protect sensitive data, ensuring they remain competitive and resilient.

Corin said: “As a Chamber of Commerce, we want to provide an excellent experience for our members, our staff and our partners. Ensuring our digital infrastructure is fit for purpose and can support efficient and effective engagement is a key priority for us. Working with Mike and the team from EBC Group has already opened our eyes to how important it is to have the right digital foundations in place to enable growth, increase engagement and improve productivity.

“The world is only becoming more digital, and I would recommend that all businesses undertake a review of their current IT provision. Mike has offered any Chamber member the opportunity of a review of their IT and Telephony, with the aim of providing cost savings whilst implementing more secure and up to date technology. Please contact hello@ebcgroup.co.uk for more information or if you would like to arrange a review.”

Who Are EBC Group?

EBC Group are a Managed Service Provider with over 35 years of experience and a commitment to innovation. From IT infrastructure, cyber security, and cloud solutions to unified communications and managed print, they ensure your organisation runs efficiently, securely, and without disruption. For more information, contact EBC Group on 0121 368 0154 or visit www.ebcgroup.co.uk to discover how we can help your business thrive.