[New] Cloud technology gives Courier company the edge

Customers can obtain an instant online quote, confirm the order and process an online payment.

Delivery drivers are automatically notified of a new order on a mobile application via a verbal notification and the customer can track the order status and package location online using GPS location tracking.

Radical Courier Service serves a wide range of customers from law firms to printing companies and engineering companies. The local courier company founded by Neil Carter built a relationship with a local software developer and between them were able to bring Neil’s vision to life, finding a way of making the whole process booking, and delivering a service, simpler for customers and drivers alike.

Working with the local software developer they produced a website and mobile phone app which is very different from anything else that is out there.

Customers can obtain a quotation, confirm and pay for a booking very easily, the booking details are then sent to the drivers’ app where it is announced by voice notification. Customers can track their delivery through the use of GPS tracking.

Over time, the site and app have been refined with new features being added. Cloud based technologies have been used to keep infrastructure costs to a minimum.

Neil said: "It's a Godsend as the whole solution removes the need for costly call centres whilst ensuring that the driver gets all of the necessary booking information instantly and without handling their phone. Road safety is, of course, important and this is tremendous."