It is my absolute pleasure to welcome you to the very first issue of Hillingdon Business, the official magazine of the Hillingdon Chamber of Commerce! This launch marks a significant milestone for our business community—a space dedicated to celebrating the vibrant, innovative, and resilient businesses that make the London Borough of Hillingdon a thriving economic hub. With this inaugural issue, we aim to shine a spotlight on the exceptional stories and achievements of local entrepreneurs, leaders, and changemakers. From inspiring profiles of trailblazing business leaders to practical insights that can help you tackle today’s challenges; Hillingdon Business is your new go-to resource for staying informed and inspired.
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One of the highlights of this issue is the announcement of the Hillingdon Business Awards finalists. These awards celebrate the best and brightest from across our community—those who have gone above and beyond to make their mark. We invite you to explore the full list of finalists and join us in cheering them on as we prepare for the big event on Thursday 23rd January at Sheraton Skyline Heathrow.
This edition also highlights the inspiring journey of Keith Smith, CEO of HRUC, whose vision and determination are transforming both HRUC and the wider Hillingdon community. You’ll also find insights into sustainability initiatives, skills development, and the remarkable stories of entrepreneurs who have turned challenges into opportunities. Together, these features showcase the creativity and resilience that define our local business community.
Hillingdon Business is more than a magazine—it’s a celebration of the spirit that drives our local economy forward. On behalf of the Chamber, I’d like to thank you—our members, partners, and readers—for making this vision a reality. We hope this publication becomes a source of inspiration and a valuable tool for your business journey. Here’s to a brighter, stronger future for Hillingdon. Let’s grow together!
Warm regards,
Andy Sharma CEO, Hillingdon Chamber of Commerce
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Karen Hall Tel: 0151 236 4141
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CELEBRATING EXCELLENCE IN OUR COMMUNITY
The Hillingdon Business Awards launches this year to shine a spotlight on the incredible talent, innovation, and dedication of local businesses within the London Borough of Hillingdon. As one of the largest and most diverse business communities in London, Hillingdon is home to a range of enterprises, from micro-businesses to major corporations, all contributing to the borough’s economic growth and prosperity.
The Hillingdon Business Awards were created to recognise and celebrate the outstanding achievements of businesses across various sectors. By highlighting these success stories, the awards not only encourage excellence but also foster a spirit of collaboration and community engagement. This event is more than just a celebration; it’s a platform for businesses to showcase their contributions and inspire others to strive for growth, innovation, and sustainability.
The 2025 Hillingdon Business Awards marks the launch of an exciting new initiative and promises to set a high standard for future years by celebrating the very best in local business talent, innovation, and community impact. The event will bring together local business leaders, entrepreneurs, key stakeholders, and the wider community for a night of recognition and celebration.
Award categories span across multiple industries, giving businesses of all sizes—from innovative start-ups to wellestablished firms—the opportunity to be acknowledged. Categories focus on business excellence, sustainability, community impact, and leadership, ensuring that the full spectrum of Hillingdon’s business community is represented.
The excitement culminates on Thursday, 23rd January 2025, at the Sheraton Skyline Heathrow Hotel, where the Awards Gala Dinner will take place. This prestigious event promises an evening of celebration, entertainment, and networking.
Attendees can look forward to:
• A lavish three-course dinner, featuring a menu designed to delight
• Live entertainment, providing a sophisticated and engaging atmosphere
• Networking opportunities, allowing guests to connect with industry leaders and peers
• The highly anticipated awards ceremony, where we will announce and celebrate the winners of each category
This is the perfect opportunity to bring together the business community in a spirit of celebration and recognition, creating lasting connections and inspiring continued growth in the year ahead.
Our awards sponsors:
AWARD CATEGORIES AND FINALISTS
The 2025 Hillingdon Business Awards features a range of categories designed to highlight diverse achievements across different sectors. These include:
Business Service Company of the Year (B2B)
• Amit Sodha - Action Coach
• B P Collins LLP
• CQL Group
• Evokeu
• Heart Relocation Ltd
• NRG Consultants Group Ltd
• Pink Fluff HR Consultancy
• Smartax Accountancy Ltd
• Transportify
• Uxbridge Employment Agency
Business Service Company of the Year (B2C)
• Boiler Expert (Londonboilerexpert.com Limited)
• Fair Deal Pest Control Ltd
• Home Instead Rusilip & Harrow
• Joyous Limited
• K9 Adventure Ltd
• S M London Construction Ltd
Charity/Social Enterprise of the Year
• Arts for Life Project
• Community ConneX
• Give Space
• Home-Start Hillingdon
• Paul Strickland Scanner Centre
• Sahan Cares CIC
• Serving our Superheroes
• Spark!
• Wellness and Wellbeing
Creative/Media Business of the Year
• Arjay Designs
• Codora
• Count Creation
• Depictar Limited
• Leading Business Group Ltd
• Livewell Architecture
• London Media Lounge Ltd
• RaakeshPhoto
Equality Diversity & Inclusive Company of the Year
• Heart Reloacation Ltd
• Hillingdon Theatre Dance Centre
• Hyatt Place London Heathrow Airport
Education/Training Provider of the Year
• Brain Abilitiez
• Brunel Hive- Brunel University Business School
• Design Factory LondonBrunel University of London
• HRUC (Harrow, Richmond & Uxbridge Colleges)
• The Thought Box
• Ukrainian St Mary's Trust
Environmental Excellence Company of the Year
• Brunel University of London
• Colt Data Centre Services
• London Heathrow Marriott Hotel
• Magenta Security Services
Hospitality/Leisure Business of the Year
• IKB Eventworks
• Sheraton Skyline London Heathrow
• Tag Cafe Limited
Each of these categories celebrates a different facet of business excellence, from leadership and sustainability to innovation and community impact. By entering, businesses not only stand to gain recognition but also benefit from increased exposure, networking opportunities, and the chance to be a part of Hillingdon’s vibrant business ecosystem.
Don’t miss the opportunity to showcase your business’s achievements and join the Hillingdon business community in celebrating excellence. Whether you’re a nominee, a supporter, or a guest, the Hillingdon Business Awards Gala Dinner on 23rd January 2025 is an event not to be missed!
Innovative Company of the Year
• CQL Group
• Dealdio Ltd
• Marketing by Minal
• Neon AI
• Shafi Consultancy Limited
• Tag Cafe Limited
Retail Business of the Year
• IHLifestyle
• Keller Williams
• Ryefield Books
• Sheet Story
• Tanys Bakes
Socially Responsible Company of the Year
• Barclays
• Magenta Security Services
• Perks Direct
• VGC Group
Technology Company of the Year
• Kinseed Limited
• Dealdio Ltd
• Shafi Consultancy Limited
• Wipflow
Young Entrepreneur of the Year
• Crowned Monarch Clothing
• Dyamotech Ltd
• Forever Home
• Huxan Holdings Group Ltd
• Kinnective Care
• Small Shop - Uxbridge College
For full details and to book your tickets scan the QR code or visit www.hillingdonchamber. co.uk/home/hillingdonbusiness-awards-dinner/
Nauzar Manekshaw, Managing Director of Branduin, talks to Sarah Dale about the importance of business owners proactively engaging in the local supply chain to win new business.
With almost 20 years of experience running his own companies and a career spanning the globe, Nauzar knows only too well the highs and lows of business.
Having grown up in a family business of whisky and rum distillers in the Himalayas, Nauzar moved to the UK in 1987 to study for an MSc degree at City University. Since then, he has worked in London, India, Middle East and Africa, and Europe before settling back in the UK with his wife and two sons. In 2006, he established MIERA Consulting Ltd when he spotted an opportunity to help SMEs to prosper by accessing new Government funding.
Branduin’s winning formula for helping SMEs grow revenue
He co-founded Branduin Business Support in 2011 with a group of like-minded business advisors with extensive knowledge and experience in starting, growing, and running successful businesses. Branduin collaborates closely with Local Authorities and Chambers of Commerce to provide its members and local business communities with access to quality-assured business support to drive economic growth. The Branduin team has a range of skills to assist with business owners from every stage of business development from start-up to exit.
“In 2019 we found that a lot of SMEs wanted to win new contracts but needed help, so we launched our Fit To Bid® supplier development programme” said Nauzar.
“We completed a pilot project with Ealing Council and Heathrow Airport which was remarkably successful. Owing to the pandemic we changed our delivery model and went online, and we haven’t looked back!”
Nauzar is always innovating and expanding the services Branduin offers by adapting to the needs of the SMEs they support, and he is proud that Fit To
“The
Branduin team is currently delivering UKSPF Supplier Ready Fit To Bid® programmes for Ealing, Hillingdon, Brent, Watford, and Wandsworth Councils; having previously delivered for Hounslow and Hammersmith & Fulham Councils.”
Bid® is listed as an approved supplier on the UK Government website: https://www.gov.uk/businessfinance-support/fit-to-bid
“The Branduin team is currently delivering UKSPF Supplier Ready Fit To Bid® programmes for Ealing, Hillingdon, Brent, Watford, and Wandsworth Councils; having previously delivered for Hounslow and Hammersmith & Fulham Councils.”
The Fit To Bid® programmes are delivered in three different ways: online skills masterclass workshops, 1-2-1 tender advice sessions, and regular inperson Meet the Buyer events.
Other services successfully delivered on behalf of several Local Authorities across London & SE England include GOALMAPPER® business recovery and regeneration programme to help SMEs Reboot, Recover and Grow; Fortuna® Women in Business entrepreneurship support; and SalesMapper® peer groups for scaleups. New services in the pipeline include Fit For Finance® business resilience; and Fit To Export® to help SMEs grow in international markets.
“We have excellent relationships with many Chambers and local SMEs – which is a key reason to our success,” he said. “Like any business, our strategic challenge is to win new business, in our case, from Local Authorities. The operational challenge is getting more SMEs to come to our
“We have to continue to work on that by engaging with Chamber members. Everyone has at least one critical issue that they want to overcome, and speaking to other Chamber members is good for SME business owners.”
programmes. People book and do not turn up. As an SME, I can empathise with that, but you have to allocate time to work on your business. Most SMEs are too involved within their business and become a bit inward-looking. You need to allocate some time for strategy development, ideally with the assistance of an experienced business advisor or mentor.”
“As a business leader, you need to be adaptable and resilient, and you need someone to push you when you need to work on the business in order to grow.
“We have to continue to work on that by engaging with Chamber members. Everyone has at least one critical issue that they want to overcome, and speaking to other Chamber members is good for SME business owners.”
Branduin has a team of around 10 self-employed advisors, each with their own area of expertise. The company also regularly takes on interns from local universities to assist with business development and admin support.
“Most of our advisors have been with us for many years, and three procurement experts joined us this year. Fit To Bid® is beginning to take off so we are looking for more advisors to join us.”
Branduin joined Hillingdon Chamber of Commerce in 2016. “If you have a sound value proposition the Chamber management will put you through to the right people. We got to work with Hillingdon Council through the Chamber.”
Nauzar is enormously proud of what he has achieved with Branduin and feels a great sense of satisfaction in the knowledge that the Branduin team is helping other businesses to grow.
“Branduin is an enabler for businesses to do what they want,” he said. “We help them to identify their key challenges and address them, whether they are a start-up or they need help to grow and scale up. We specialise in helping SMEs achieve revenue growth. What gives us great satisfaction is knowing we have helped so many
businesses – and it’s an amazing feeling.”
As well as advisors located across London and the South East, Branduin also has a procurement advisor based in Lancashire who delivers bid skills workshops and 1-2-1 sessions in the North West, North East, and Yorkshire.
“That’s how we want to grow,” said Nauzar. “We have an ambition to license our intellectual property and our proven Fit To Bid® methodology. We first thought about it before Covid but had to pause it. We now want to expand across the UK, and I would also like to talk to large Chambers in the Middle East and India, licence it internationally, and get local advisors and consultants involved to help local SMEs win more contracts.”
Nauzar belongs to the Zoroastrian religion, and is proud that he, his wife and two sons all have Master’s degrees. “If you want to do well in your career, invest in yourself and do a Master’s degree,” added Nauzar, who has two granddaughters.
“Personally, my proudest achievement is my family, with special thanks to my wonderful wife Dina who supported me when I had to travel all over the world during my international assignments with multi-national companies.”
“Professionally, I am proud of starting up a business and evolving the business model.”
“I’m also a keen golfer and in Dec 2001 I got a hole-in-one at the prestigious Emirates GC in Dubai – money can’t buy things like that!”
If you want to know more about Branduin and how we can help you achieve your goals, visit www.branduin.co.uk or reach out to us at nauzar@branduin.co.uk.
New facility supporting children with autism opens
A new learning space for children with autism spectrum condition, which is the first of its kind for primary school aged pupils in the borough, has officially opened.
The Mayor of Hillingdon, Cllr Colleen Sullivan, attended the official opening of the designated unit at Wood End Park Academy in Hayes, which provides 24 places for children aged four to 11, on Friday 18 October.
Pupils at the school benefit from having a designated space to learn with specialist teaching and support tailored towards their individual needs, while also being able to integrate into the mainstream school environment for some key elements of their week where they can also be with their peers.
The Anil Bhatt Building, which is named after the school's late special educational needs co-ordinator, has been opened in response to the growing demand in the borough, and nationally, for educational facilities for children with autism.
It has been extensively refurbished and now features three classrooms, a sensory room and occupational therapy room. New double glazing, LED lighting and cladding has improved its energy performance certification from E to A. In years gone by, the building had contained a canteen, library and music room, and these are now provided in other areas of the school.
Cllr Susan O'Brien, Hillingdon Council's Cabinet Member for Children, Families and Education, said: "Our school improvement and expansion programme is delivering much-needed additional school places in the borough for children with SEND (special educational needs and/or disability).
"This new unit is one example of how we are supporting children with additional needs in a mainstream school setting, helping them to develop and thrive from an early age with opportunities for learning in a nurturing environment. The refurbished building is also more energy efficient, supporting our ambition for a green and sustainable borough."
HYPNOTHERAPIST NAMED BEST IN LONDON TWO YEARS IN A ROW
Local therapist, Kate Hoyle, has been named as London's Hypnotherapist of the Year for the second year running.
With growing demand for hypnotherapy as a safe and effective solution to negative habits and behaviour, Kate was delighted to receive this accolade again this year at the London & South East Prestige Awards 2024 run by Corporate LiveWire*.
Last year Kate was recognised for helping teenagers struggling with anxiety or low selfesteem. This work has been further developed with the launch of an online programme for parents to navigate the teenage years with confidence. Connecting With Your Teen is based on years of supporting both teenagers and their parents and from her lived experience with her own children.
The judges were also impressed how Kate has incorporated her knowledge from a previous career in finance and law into her 90-day Transformation programme for senior executives.
On receiving the award, Kate said “I believe that you can only really solve a problem when you know what caused it in the first place and
I’m delighted that hypnotherapy is becoming more widely accepted as a fast and effective way of tackling personal issues.”
Northwood resident Kate sees clients based in London and Hillingdon at therapy rooms in Ruislip and from around the world thanks to online technology. Virtual therapy has become increasingly popular since Covid, but Kate has been providing this service for the last six years.
Hypnotherapy is a fast, non-invasive option that ensures no harmful side-effects for clients, having been used in medical settings for centuries. In today's high-pressure society, where young people in particular are struggling with a range of mental health issues, Kate is increasingly in demand, particularly with growing NHS waiting lists. London & South East Prestige Awards 2024 run by Corporate LiveWire. Nominations are made by Corporate LiveWire's over 90,000 subscribers and contributors alongside its research team.
“I believe that you can only really solve a problem when you know what caused it in the first place and I’m delighted that hypnotherapy is becoming more widely accepted as a fast and effective way of tackling personal issues.”
Kate Hoyle with her award Image courtesy of Corporate Livewire
HILLINGDON COUNCIL URGES GOVERNMENT TO STAND BY PROMISE TO DELIVER HILLINGDON HOSPITAL
Hillingdon Council has written to the Government calling for it to reassure residents and honour its commitment to build the new Hillingdon Hospital.
Leader of the Council, Cllr Ian Edwards, has written to Health Secretary Wes Streeting expressing deep concern over his letter to MPs last month indicating that the provision of the new hospital was to be reviewed by the Government.
In that letter, Mr Streeting said the New Hospital Programme was "undeliverable and unaffordable" with Hillingdon Hospital, which received planning permission in January last year, one of 25 projects to be reviewed.
Cllr Edwards, in his letter to the Health Secretary, said: "This has caused significant concern among the residents of Hillingdon, who have been eagerly anticipating the muchneeded improvements to our local healthcare facilities.
"It is no secret that the current Hillingdon Hospital is in urgent need of modernisation to meet the growing demands of our community."
The new hospital, which received the assurance of full funding by the previous Government, promises to provide state-of-the-
art facilities in new buildings and enhanced patient care for local people for generations to come.
Cllr Edwards added: "You backed this during your visit on 26 June by saying 'I'm making a commitment today that the next Labour Government will deliver the modern state-ofthe-art hospital that the people of Hillingdon need. And we will do it in the first term of a Labour Government'.
"The decision to review this project, with no consultation, not only delays these critical improvements but also undermines the trust of Hillingdon residents in the promises you have made to them regarding the hospital.
"I urge you to reassure our local community that you are indeed a man of your word and that the commitments you made regarding the construction of the new Hillingdon Hospital in the first term of a Labour Government will be honoured."
"It is no secret that the current Hillingdon Hospital is in urgent need of modernisation to meet the growing demands of our community."
Danish homeware store opens in Uxbridge
Danish homeware and lifestyle store
Søstrene Grene is due to open in The Chimes shopping centre in Uxbridge before Christmas.
The lifestyle brand already has stores across London including Tottenham Court Road, King’s Cross, Wandsworth, Richmond and Kingston-upon-Thames.
With 300 stores globally, it aims to open 100 stores in the UK by 2030 and reach 500 stores internationally by 2027.
The new store will sell a range of Scandinavian inspired homeware, gifts, soft furnishings, kitchen products, furniture, crafts and children’s toys.
Recycling responsibly
Commercial and business waste is a crucial factor in sustainability. Poorly managed waste can pollute the local environment. Businesses can contribute to a cleaner, greener local environment by recycling responsibly. RECYCLE DNC LTD can help local businesses recycle their waste materials.
Why Choose RECYCLE DNC LTD for Caged Vehicle?
Easy use
Our caged vehicles are designed to handle a variety of waste types, from bulky construction materials to mixed commercial and domestic waste. This makes them perfect for any setting, whether it’s a construction site, a retail space, or a residential property.
Weight compliance
Each caged vehicle has a 1 tonne or 1000 kg weight limit, ensuring you have the space to get the job done efficiently. Ideal for midsized projects, our vehicles provide a reliable solution without the need for multiple skips or trips.
Support from start to finish
Every hire includes assistance with loading from our experienced dedicated team, allowing you to focus on your project while we handle the heavy lifting. This added support ensures your waste is loaded quickly and safely.
Sustainability
As part of RECYCLE DNC LTD's commitment to responsible waste management, all materials collected are processed in line with our sustainability standards, contributing to a cleaner, greener environment.
• We are a registered waste carrier, and our licence no is CBDU266114
• Proud member of the Hillingdon Chamber of Commerce
• Registered with the Environmental Agency for peace of mind.
For more information contact derrick@recyclednc.co.uk
New campaign aims to get Hillingdon top of the charts for recycling
Hillingdon Council has launched a new campaign to encourage residents to recycle more and further reduce contamination by double-checking items before placing them in their clear bags.
Residents are being asked to 'take two seconds to check your recycling' and make sure the contents of their clear, dry mixed recycling bags can be recycled.
The contamination rate in Hillingdon currently stands at around 15 per cent, which matches the average rate for London, however the council's ambition is to improve on this.
Reducing contamination, while increasing uptake of free kerbside food waste and textiles collections provided by the council and its partners, will all contribute to a net reduction in contamination rates.
The new campaign is visually inspired by 'Top of the Pops' style music chart countdowns, listing the top five contaminating items found in the council's kerbside collections: crisp packets, batteries, nappies and sanitary products, clothing, and textiles and the number one contaminant: food items.
The campaign which launched on 14 October to coincide with Recycle Week - a national awareness campaign to encourage people across the UK to minimise their household waste by recycling as much as they can.
Cllr Eddie Lavery, Hillingdon Council's Cabinet Member for Residents' Services, said: "We know most Hillingdon residents recycle the best they can, but we could all improve if we take two seconds to check we're only putting items out for collection that can be recycled.
"Our residents have various free services available to them for dealing with items which can't be placed in the clear bags, including our food waste, garden waste and textiles collections.
"Recycling correctly is better for the planet as it means less waste is being produced. This small change in behaviour also helps save money and allows us all to play a part in creating a greener future."
Some items incorrectly put in with the dry mixed recycling can be hazardous, particularly lithium-ion batteries hidden in objects like Bluetooth headphones, old mobile phones, and electric toothbrushes.
Why not take two seconds to check what you can and can't put in your clear recycling bags in Hillingdon? Visit www.hillingdon. gov.uk/dry-mixed-recycling.
HEATHROW RELAUNCHES WORLD OF OPPORTUNITY TO SUPPORT BUDDING EXPORTERS
Heathrow is calling for SMEs across the South East of England to come forward and pitch their products to the world. The UK’s hub airport is relaunching its World of Opportunity competition which helps new exporters to get their goods and services sold on international markets.
Grants are up for grabs in every nation and region of the country and winners will receive funding to further their exporting ambitions. Previous winners have funded vital trade missions, research and training that has helped them expand into lucrative overseas markets, driving growth in their sales and supporting jobs on home soil.
World of Opportunity is delivered in partnership with the Federation of Small Businesses (FSB), who recently published their SME Export Taskforce recommendations outlining how business and Government can supercharge SME exporting. Winners will be connected to the network of advice via the Export Support Service, offered by the Department for Business and Trade, to assist in their research and export strategies.
Applications are open 23 September to 23 December and a judging panel of business and government experts will select the most promising company from each of the UK’s 12 nations and regions. Winners will each receive £2,000.
Heathrow connects businesses across the South East to more than 200 destinations. Regions and nations across the UK can access 95% of the global economy within
a direct flight from Heathrow. The South East has the highest employment rate of any region, attracting more direct foreign investment than any area outside of London. The region’s economic activity is supported by its proximity to Heathrow. Advanced manufacturers and pharmaceutical companies rely on 24/7 global supply chains that connect them to lucrative global export market. World of Opportunity seeks to help more businesses across the South East to grow through exporting.
Heathrow CEO Thomas Woldbye said: “In every corner of the UK there are entrepreneurs who have the potential to be exporters.
SMEs in this country make and do fantastic things, selling those products and services on international markets is key to economic growth and supporting jobs at home.
“As the UK’s hub airport and largest port by value, Heathrow is proud to already support thousands of SMEs to grow their business through trade. There is a world of opportunity out there and we want to help even more people benefit.”
To find out more and apply visit: heathrow.com/world-of-opportunity
ASK AN EXPERT
SHIVANI HALFORD
Founder and CEO of Pink Fluff HR Consultancy answers some of the common questions on the Employee Rights Bill 2024-25, announced on 10th October 2024.
What changes are proposed for the rights of new employees?
Currently, with a few exceptions like whistleblowing dismissals, and discriminatory dismissals, an employee cannot claim unfair dismissal until they have two years of service. Under the Employment Rights Bill, this qualifying period will be removed. Employees will have the right to claim unfair dismissal from day one, as long as they’ve started work. There is to be a consultation on a new statutory probationary period, which might allow for reduced unfair dismissal rights during a fixed initial period. Current speculation is that this might be somewhere between 6-9 months, but we will have to wait until the consultation is complete before any decisions are made.
What can you do to prepare?
Probationary Periods, do you have a process in place and if so, is this used effectively? Review your employees within their probationary periods and ensure managers are trained to manage performance continuously, not when there is a concern or an annual review.
What is happening to zero hour contracts?
There are three new elements in the Bill to consider when looking at zero hour contracts:
1 If a worker is working under a zero hours contract, the employer is obliged to offer a ‘guaranteed hours contract’. That ‘guaranteed hours contract’ will reflect the number of hours the employee worked during the previous reference period, which we believe will be the previous 12 weeks of employment. Importantly, this right to ‘guaranteed hours contracts’ applies not just to zero hour contracts, but also to minimum hours’ contracts (so one which guarantees a certain minimum number of hours). That prevents rogue employers from replacing their zero
hour contracts with ’30 minute contracts’ or ‘one hour contracts’ to avoid this rule.
2. Workers are given a right to reasonable notice of a shift, if the worker is on a zero hours contract or works under a contract where the shift patterns aren’t known in advance.
3 Zero hour workers will have a right to reasonable notice of cancellation of a shift, or changes to a shift. That prevents employers from booking someone onto a shift and then cancelling them just before the shift is due to start.
What can you do to prepare?
Review what you do now and plan. Prepare to offer guaranteed hours contracts to zero hour workers. Look at putting a process in place to provide reasonable notice for shifts and cancellations.
Are there more changes to an employer’s responsibility for protecting their employees from sexual harassment?
From 26 October 2024, employers have a duty to take reasonable steps to prevent sexual harassment, including from third parties. The Bill changes the wording to ‘employers to take all reasonable steps to prevent sexual harassment of its staff by third parties’. The level of expectation of what an employer is supposed to do will be raised, including carrying out risk assessments, having policies and clear processes for reporting and of handling complaints.
What can you do to prepare?
Implement anti-harassment measures. Review and strengthen your policies and procedures to prevent third-party sexual harassment, this should include risk assessments and staff training on reporting and handling complaints. Changing company culture takes planning, time and effort, so start now.
Whether it’s navigating daily HR challenges, having the right team or aligning your people to your business strategy, we’ll be by your side with expert HR advice and support.
Will employers have to agree to flexible working requests from employees?
Currently, employees can request changes to their working arrangements (i.e. flexible working) up to twice a year. Employers must deal with these requests in a ‘reasonable manner' and can refuse the request for one or more of eight reasons (e.g. extra costs, not able to meet customer demand). The detail of the proposed legislation seems to indicate that the employer only needs to state the grounds of refusing the application and explain why they consider it reasonable to refuse the application on one or more of the grounds that already exist. So, it’s not much of a change; employers just need to give clearer reasons. There’s certainly no ‘right to demand a four-day week’ as some newspapers were suggesting. What can you do to prepare?
Update your policies to ensure they are clear with the reasons for refusal. Train managers to ensure a fair and consistent approach is applied.
What are the changes with Statutory Sick Pay?
Statutory sick pay will be paid from first day of sickness (it’s currently three days waiting and payment from day four). Also, the lower earnings threshold for SSP will be removed. The Secretary of State will set SSP as a percentage of pay.
What can you do to prepare?
Review your sick pay policies. Your payroll systems will need to be reviewed and plan to calculate what it may cost the business.
When will all these changes become law?
The Government has said “We expect to begin consulting on these reforms in 2025, seeking significant input from all stakeholders and anticipate this meaning that the majority of reforms will take effect no earlier than Autumn 2026.”
If you have a question, or want more information please contact us on hello@pink-fluff.co.uk or visit pink-fluff.co.uk
BEING AN INSPIRATIONAL LEADER IS ABOUT ENCOURAGING OTHERS TO BE EXTRAORDINARY
Keith Smith, CEO of HRUC, talks to Sarah Dale about the exciting developments at the College Group, why strong partnerships with Chambers of Commerce are important and how he leads others to be their extraordinary selves.
“I think people are brilliant and bring such amazing ideas and talent but sometimes they are not supported or respected enough to do things and change things."
Before Keith Smith took the helm of HRUC, he was Director of Strategy at the Department for Education and an architect of the Skills for Jobs White Paper, published in January 2021.
Some of the policies that he drafted have since been enacted, for example, local skills employment plans, which aim to align college and training provider courses to local skills needs.
“I’m keen to galvanise the Further Education (FE) system as a route to employment,” said Keith, CEO of HRUC.
“What I wanted to bring into this job is to take what is really brilliant in FE and cement it here and do everything we can do to strengthen the relationship with the Chamber.
“Hillingdon Chamber of Commerce’s mission is to have a thriving economy here. Our ambition is to be one of the service providers to help do that.”
Keith is passionate about encouraging and supporting staff and students to believe and achieve “the extraordinary”.
“When I reflect on how I want to be, I want to be a leader that enables people to believe that doing the extraordinary is possible in an environment where people feel that they are respected, that they’re cared for and that they can be tested and empowered to make their mark on the world in the way that they want to do that,” said Keith.
“That’s the legacy I want to create.
“I think people are brilliant and bring such amazing ideas and talent but sometimes they are not supported or respected enough to do things and change things. If I can create the most inclusive, rewarding environment that I can then I can get somewhere close to the leader I want to be.
“I’m a massive supporter of championing people with disabilities. We talk a lot of inclusion and diversity and sometimes we miss disability from that and at HRUC we want everyone to do their very best and play an important role.”
It is an exciting time of growth for HRUC –the newly formed College Group in West and South London comprising Harrow, Richmond and Uxbridge Colleges including West London Institute of Technology.
In September, the new £20 million STEM building opened at the Richmond site, which they will formally open in the coming weeks.
A new two-year aviation course has started at Uxbridge College, working with Aviation Generation, enabling students to benefit from real-world insights and learning materials from industry partners like Heathrow Airport and British Airways.
HRUC’s strategic plan, which sets out its vision to 2030, has also gone live.
“We are really proud to launch a new strategic partnership with MIT in America. We are the first college to do that."
HRUC has joined the Industrial Liaison Program (ILP) at the Massachusetts Institute of Technology (MIT). The membership offers higher-level technical skills development specialising in engineering, computing and construction and access to MIT’s researchers. The partnership will provide a range of benefits to students and staff including access to MIT’s researchers, widely recognised to be among the best in the world. HRUC is the first college to become part of the ILP and is working with MIT to launch a new national innovation competition for colleges and secondary school students across the UK.
Richmond upon Thames School is also instrumental to the College Group’s plans as they launched a Sixth Form for the school in September. The teaching is shared with the FE College and the school.
“It is part of a wider plan to provide more opportunities for young people and show FE as their route to higher education or entry into jobs,” he said.
“We also have a commitment to providing an apprenticeship to anyone who wants one and drive what the local community needs.
“The reason we’re doing that is we want to showcase FE in West London and the talents of the young people across the country.”
As part of their commitment to students with special educational needs and/or disabilities (SEND), HRUC has purchased Barra Hall in Hayes from Hillingdon Council. The multi-million-pound investment will provide educational provision for more than 70 students with SEND following £1 million of upgrades and renovations and is due to open in September 2025.
They have also invested £10 million at the Uxbridge campus, as part of its drive to be Net
Zero by 2030, to provide more green spaces and social spaces.
“This is about us investing back into the community to bring benefits to those that we serve,” he said.
“The better we do, the better we can serve the local economy and the better opportunities for young people to find a good job. It really helps local employers getting local talented people into good careers.”
Like many colleges across the country, HRUC’s biggest challenge is recruiting more lecturers to pass on their knowledge and skills to the next generation.
“We are looking for people who have worked in industry for a long time to give us some of their time even if it’s a couple of hours for students that are so hungry to get on the career ladder that they have had – that is what we need,” said Keith.
“We have a brilliant vision and a great staff but we need more people to help us do that.”
Partnering with local businesses who can offer work placement opportunities to students is just one of the reasons HRUC is a Hillingdon Chamber member. HRUC recognises the importance for working with industry to deliver apprenticeships and placements which support thousands of students. Employers are instrumental in shaping the college’s curriculum, and HRUC’s Industry Advisory Boards (IAB) represent a practical way employers can help to ensure education is linked to the requirements of industry. “The Chamber is really important to us because these young people eventually need to get into a good job and this is central to our mission,” he added.
“I hope that being a part of the Chamber means we can build really meaningful relationships with businesses.”
Away from work he likes running, swimming and walking his dog.
“The demands of the job are big and the responsibility is a serious one,” he added.
“I love it but I ensure I invest in my own mental health. I believe it is very important when you’re running a very complex organisation having the discipline to invest in yourself –and we do this with staff and students.
It is important to have a support structure around you.
“Doing the things that you really love and enjoy is a critical part of being a leader. I want to be here for many years to come.”
Passion in Care from our Family to yours …
HTR Care is a CQC-regulated Domiciliary Care Agency and Nursing Agency, delivering exceptional care and support to individuals in the comfort of their own homes. Our experienced team is dedicated to enhancing the quality of life for those in need, promoting independence and dignity with every visit. We also partner with care providers to offer a reliable temporary staffing solution.
Home Care / Domiciliary Care for Elderly
We are passionate about helping our clients live comfortably and independently in their own homes, surrounded by the things they cherish. Our home care services are tailored to each individual’s needs, whether they require assistance with daily tasks or more intensive care.
Whether it is visiting care, live-in care or 24-hour care at home, we’re committed to providing compassionate, high-quality care that genuinely makes a difference, ensuring every client in our community feels valued, respected and fully supported.
Care Staffing Agency to Support Care Providers
We understand that having the right staff in place is crucial, especially when covering shifts with agency staff can be challenging. As a trusted partner to local healthcare providers, we have been supplying skilled nurses, healthcare assistants, and support workers through our agency division to meet the needs of care homes, hospitals, and other care and support facilities.
Our staffing solutions are designed to be dependable and responsive, helping healthcare providers maintain the highest standards of care for their residents and patients.
Supported Accommodation for Young People
As an Ofsted-registered provider, our Supported Accommodation team collaborates closely with Local Authorities and Commissioning Alliances to create a safe and nurturing environment for young people aged 16 to 21.
We are dedicated to supporting Care Leavers, Looked After Children, and Unaccompanied Asylum-Seeking Children on their path towards independence. Our aim is to provide not just a place to live but a supportive community where young people can grow, build essential skills, and develop the confidence they need for the future.
Tanka Bhattarai
PLANNING REFORM CHANGES MUST ‘MOVE AHEAD AT PACE’
The British Chambers of Commerce is calling for swift action by the Government to reform planning in England, to help stimulate business investment and unlock growth.
In a submission to the consultation on proposed changes to the National Planning Policy Framework (NPPF) the BCC is urging ministers to ‘move at pace’ to avoid ‘creating uncertainty and inertia in the system’. The submission says the planning system in England must ‘underpin the strategic development of our economic infrastructure’.
Jonny Haseldine, Policy Manager at the British Chambers of Commerce said: “Getting a planning system that works for business is crucial to driving investment and economic growth. “We welcome the proposed NPPF changes, and ministers should move quickly to implement them.”
Key points in the submission include:
• Need to boost skills and experience in local planning authorities to deliver the Government’s ambitious plans.
• Need to plan better for business to avoid unintended consequences.
• Further guidance needed on how local authorities will be required to address the need for employment land.
• Ensuring appropriate use of ‘grey belt’ land.
• Businesses say they are prepared to pay a reasonable increase in planning fees if this leads to improvements in the service they receive.
• Ring fencing planning fees to increase resources and improve quality of service.
“Plans for more housing are welcome and will help employers access skilled staff in local communities. However, that must not come at the expense of land for business use. We need clarity on how local authorities will be required to assess the need for employment land, so business can invest.
“The shortage of planning officers is also severely hampering economic growth. We welcome the Government’s commitment to recruit 300 more planners. The BCC is also working with the private sector on a scheme to train and upskill planners.
“Overall, the new framework has the potential to unlock the planning system for businesses and boost economic growth, but time is of the essence.”
‘THE
CHAMBER IS A GREAT SEGUE FOR BUSINESSES TO MAKE CONNECTIONS’
Matthew Grant, Development Director at Colt Data Centre Services, talks to Sarah Dale about the global firm’s partnership with Hillingdon Chamber of Commerce and their plans to develop their UK headquarters in the borough.
Colt Data Centre Services is a global sustainable hyperscale data centre provider with 18 state-ofthe-art data centres across Europe and Asia.
Its headquarters are in London with Data Centres also in Frankfurt, Paris, Rotterdam, Chennai, Mumbai, Inzai, Tokyo and Osaka. The company, which employs more than 500 people, designs, constructs and operates hyperscale carrier neutral data centres which are staffed 24/7 and supported by intelligent security systems.
They are currently working on a 10-year build programme in Hayes and have planning permission for two new data centres (London 4 and London 5) with planning applications being submitted towards the end of 2025 for a further three in the same area to form a data centre campus.
Colt Data Centre Services joined Hillingdon Chamber of Commerce in 2021 becoming a Patron member last year.
“It felt like the natural thing to do to join the Chamber as we were making such a big investment in the borough and it will be our UK headquarters,” says Matthew Grant, Development Director at Colt Data Centre Services.
The shell and core of London 4 has been completed and the technical fit has started. It is expected to be completed in September 2025. Construction work on London 5 will begin in January 2025 and its expected completion date is August 2028.
“The Chamber has opened a lot of doors for us,” says Matthew, who is also on the Chamber’s Advisory Council.
“It’s enabled us to integrate into the local community which is one of the key benefits.
“It has introduced us to a number of people across the borough including Brunel University of London and Uxbridge College, The Canal Trust and a lot of political leaders too.
“Equally, one of the things we’re trying to do is train apprentices and include local companies in our supply chains and the Chamber has opened a door for us. Our technical build partner employed a technical apprentice for the build in Hayes in September with a further two planned next September.
“We are working with Uxbridge College so they can train students inline with the requirements for the industry and for us to mentor some of these students in life skills and how to prepare for a job interview. That was an opportunity that came through the Chamber membership.”
Obtaining enough power approval is a challenge for the sector.
“The National Grid has not really kept pace with the requirements of the country,” he adds.
“That is a constant battle for us, and it needs urgently addressing by the Government.”
Matthew advises new members to make the most of the networking opportunities available at the Chamber.
“For us, it’s about meeting new people,” he says.
“We met Brunel University, who are partnering with us on a new community building we're planning on the new site in Hayes. The Innovation Hub is a new community building which will offer space for start-ups and training. We’re building it and Brunel University will run it.
“Heathrow Airport is on the doorstep and that is the biggest opportunity for businesses in the borough.
“It’s about building up your network. Be openminded when having conversations with new people. You never know where a conversation will take you. You have to get yourself out there if you want your business to grow.
“It’s all about building up connections. The Chamber is a great segue for that and that’s what it’s all about.”
“It’s about building up your network. Be openminded when having conversations with new people. You never know where a conversation will take you. You have to get yourself out there if you want your business to grow."
UNLOCKING THE FULL POTENTIAL OF YOUR BUSINESS
with the GROWTH Hillingdon Business Support Programme
Why GROWTH Hillingdon stands out
Running a business is both rewarding and challenging. As a small or mediumsized business owner, you’ve likely experienced the complexities of managing growth, finding the right resources, and building meaningful connections - all while juggling the day-to-day demands of running your operation. If this sounds familiar, the GROWTH Hillingdon Business Support Programme is here to help you unlock new opportunities and take your business to the next level.
Funded by the UK Shared Prosperity Fund (UKSPF) and Hillingdon Council, this forward-thinking programme is completely free of charge. Designed to empower businesses across Hillingdon, it offers tailored support to help you grow efficiently, strategically, and with confidence.
If you’ve ever wondered how to overcome the roadblocks to your success, this is your chance to find the solutions you need - while benefiting from the experience of seasoned mentors and experts.
No two businesses are the same, and that’s why GROWTH Hillingdon takes a personalised approach to supporting entrepreneurs. Whether you’re a sole trader laying the foundations of your venture or a scaling business preparing to partner with larger corporations like Heathrow, the programme is tailored to meet your unique needs.
From one-to-one mentoring to practical workshops and peer networking opportunities, every aspect of the programme is designed to provide actionable insights that can make a tangible difference to your business.
Here’s what makes it so effective:
Expert mentoring: Your growth guide
At the heart of the programme is personalised mentoring. Each participant is matched with a mentor whose expertise aligns with their business goals, ensuring the guidance is directly relevant to your challenges.
One past participant shared their experience:
“The team really takes into account what you are looking for and want to achieve. My mentor was a great match and helped me work on areas in a different way to help my business blossom.”
Research supports this approach. According to the Association of Business Mentors, 76% of businesses report significant growth as a result of mentoring. With three one-to-one sessions, you’ll work closely with your mentor to identify growth opportunities, develop strategies, and address challenges.
Workshops: Actionable insights from industry experts
The learning doesn’t stop with mentoring. The programme offers expert-led workshops that tackle crucial aspects of running and growing a business. Topics range from financial management to marketing strategies, equipping you with practical skills and knowledge to apply immediately.
These interactive sessions aren’t just about gaining information—they’re designed to inspire new ideas and spark innovation. Many participants leave with a renewed sense of direction and confidence, ready to implement changes and grow their business.
A supportive community: The power of peer networking
Running a business can sometimes feel isolating, but the peer network provided by the programme ensures you’re never alone on your journey.
This community of like-minded entrepreneurs offers a space to share ideas, celebrate successes, and exchange advice. As one participant noted:
“It’s a great programme to meet like-minded people.”
Why NOW is the time to act
Opportunities like this don’t come around often. The GROWTH Hillingdon programme is only available until March 2025, and spaces are filling up fast. If you’re ready to transform your business, now is the time to take action. Don’t let this chance to access free, high-quality support pass you by.
Transform your business today
The tools, resources, and community you need to thrive are just a click away. Join the growing list of businesses benefitting from the GROWTH Hillingdon Business Support Programme and take the first step toward a brighter, more prosperous future. Let’s grow together - because when local businesses succeed, the entire community thrives.
How to get started
Signing up is simple:
1. Scan the QR code or visit the GROWTH Hillingdon website.
2. Fill out a quick form to start the process.
3. Schedule an initial meeting to identify the tailored support you need.
There’s no cost, no risk, and so much to gain.
As one participant said:
“Do it—there’s nothing to lose and everything to gain!”
www.hillingdonchamber.co.uk/business_support/
“The
Growth Hillingdon Business Support Programme provides fully funded, hands-on support to SMEs across the London Borough of Hillingdon. Designed to combine learning with real-world application, this programme focuses on delivering measurable results. If you're looking to grow and overcome business challenges, there's no better time to get started.”
Andy Sharma CEOHillingdon Chamber of Commerce
BUSINESS GROWTH SUPPORT AVAILABLE FROM YOUR CHAMBER
Growth Hillingdon is a fully funded, tailored business support programme that assists businesses in the London Borough of Hillingdon with their growth. Sarah Dale talks to business owner Shafika Khan to find out how the business support programme has provided valuable support and advice.
When Hillingdon Chamber of Commerce member Shafika Khan was told about the Chamber’s Business Support Programme, she snapped up the chance to sign up.
Originally from Dubai, Shafika now runs LBG Print Shop in Hayes with her husband Kamran.
She became a Chamber member in July and joined the Chamber’s Business Support Programme the following month.
Growth Hillingdon is a fully funded business support programme which is open and free to businesses in Hillingdon and aims to help both existing and new businesses. This includes self-employed people, sole traders, business owners, managers, co-operatives and social enterprises, provided the business is registered in the borough and employs fewer than 250 people.
Participants of the programme can build their own tailored plan through a combination of workshops, webinars, one-to-one mentoring and peer group sessions. It provides access to a network of industry experts and mentors for participants to benefit from their expertise and experience.
The programme is divided into several key business support areas: business strategy, sales and marketing, building your brand,
“It’s been very eyeopening for me. Being a part of the business community has been a major highlight and it has really helped my confidence.”
financial fundamentals, efficiency and productivity, employment basics, accessing new markets, cyber essentials, property leases, sustainability, employee engagement and leadership development.
Shafika and Kamran launched LBG Print Shop – LBG stands for Leading Business Group – in 2021 and started production in 2022.
The family-run business is a one-stop shop for printing solutions with a range of products including T-shirts, hoodies and mugs as well as marketing materials such as business cards, brochures and flyers.
Originally based on Station Road, it is now located in larger premises on Blyth Road and Shafika says their USP is their quick turnaround on service for customers.
“I was at a crossroads,” says Shafika.
“I wanted to find a solution for myself and my company, balancing family life and business, and higher costs.
“I have been very lucky to find the programme at just the right time in August.”
Shafika met the Chamber team at the Yearly Hillingdon Expo in March and having identified “a number of positives” including already knowing some members, she joined in the summer.
“I thought it was a very good opportunity for people like me who want to grow,” she says.
“I wanted to network in a group with likeminded people who could provide help and who I could help too.”
Shafika counts herself as “very lucky” to have joined the fully funded six-week programme which has helped to renew her focus on business growth, identify key customers and boost her marketing skills.
“It gave me a boost in stamina and confidence,” she says.
“It’s been very eye-opening for me. Being a part of the business community has been a major highlight and it has really helped my confidence.”
Following the training sessions, Shafika has received access to mentoring support which
helped her focus on her target markets such as construction companies and events firms.
“Before I was targeting anybody and everybody but my mentor helped me realise I needed to focus on my target markets,” adds Shafika, who has also adapted her e-newsletter strategy to be more focused and increased her presence on LinkedIn.
“Now I have a marketing plan. Before, I was only focused on my clients but now I allocate 90 minutes a week to working on the business.
“When you’re running a business, you can feel isolated but the Chamber has provided me with a whole community.”
Having realised many of their customers are one-offs, she is also looking into how to increase a portfolio of retainer clients and is working on tailoring a retainer service.
She is also planning to take on students on a part-time basis, as she is a firm believer in giving a chance for young people to understand industry.
“I’m very grateful for the support from the Chamber,” she adds.
“They introduced me to the people that would be suitable for my business. They gave me the direction.”
Shafika has been in the printing industry for 30 years and worked with her father in Dubai. When her family relocated to the UK, she and Kamran, and their two children, followed in 2020.
“Printing is inside me; I missed the smell of the printing press!” she says.
“I just needed a push and the opportunity to refocus so we can grow.”
Find out more about LBG Printing Shop at www.lbgprintshop.co.uk
GETTING STARTED
IAN REX-HAWKES Aegis Financial Consulting
In a few words tell us a bit about your business ?
I am setting up a forward-thinking financial advice company. The core service is a fixed fee proposition for everyone at all stages of financial planning, so people know exactly what they are paying and what they are getting in return. It is an independent proposition, meaning it is not tied to any specific investment or pension proposition, instead I can tailor the service depending on what a specific client needs.
What gives your business 'the X-factor’?
Traditionally advisers have been all about gathering as many client assets as possible because in at least one stage the fee is based on the size of the book. I decided to eliminate that as much as possible by adopting a fixed fee approach for all investment and pension business because the amount of time and effort required by a financial adviser is based on complexity, not size of assets.
What motivated you to set up in business ?
I had a number of health issues over the last few years that make normal
employment challenging. With my own business, I can work from home, set my own hours, and have an unparalleled understanding of what is going on within the business and therefore what needs my attention. There is also the fact that I have a very principled position on certain matters of financial planning that has seen me come into conflict with employers before, and that is no longer an issue.
What do you like most about working as a start-up ?
I get to be there for more of my 8-monthold son’s key milestones. If I were out at an office for 10 hours or more each day, I would miss so much, maybe even feeling like a stranger to my own son.
What has been your greatest business success to date ?
It is still early days, but I have managed to create a chat bot which can answer basic questions to do with personal finance. It is not (yet) a full robo adviser and it does not (yet) take advantage of AI, but I am still very proud that I was able to build it.
What has been your lowest moment ?
The time between spending a large amount of company and personal money
on advertising but before seeing any results from that advertising. Genuinely felt like I had made a colossal mistake, but fortunately it now seems to have turned around.
In terms of business achievements, where do you want to be within the next 5 years ?
Within 5 years my main goal is for the company to not just be me anymore. Ideally, I would like to find that I have too much work and need to take on some staff. At first, I expect the priority would be to take on an additional adviser, but as the company then continues to expand, administration and support staff as well. To get there, more clients.
What would be your top tip to someone thinking of starting up their own business ?
Consider the time that it will take to get going and think about what you will do to support yourself in that time. Businesses will have a certain amount of time and money needed to get going, so it is important to know that these costs will not ruin you personally.
www.aegisfinancial.ltd
Within 5 years my main goal is for the company to not just be me anymore. Ideally, I would like to find that I have too much work and need to take on some staff.
SPOTLIGHT ON UXBRIDGE: OIYAA'S STRATEGIC MOVE TO UXBRIDGE
Founded on the principles of innovation and community engagement, Oiyaa has swiftly become a prominent player in the digital loyalty industry. Under the visionary leadership of CEO Neeta Dhorajiwala, the company has embarked on a mission to power local retailers and consumers with a digital loyalty solution that foster meaningful connections and sustainable growth, redefining customer engagement in the digital world. Oiyaa is redefining Loyalty, digital payment & community commerce
Why Uxbridge? A Strategic Decision
The decision to establish Oiyaa in Uxbridge was driven by a combination of strategic foresight and practical considerations. As Neeta explains, "Uxbridge offers a unique blend of accessibility, a vibrant business ecosystem, and a community spirit that aligns perfectly with our company ethos."
Work-Life Balance and Social Dynamics
Uxbridge provides an exceptional work-life balance, contributing to the overall well-being of our team. The town's diverse amenities, from its green spaces to its cultural hubs, offer our staff a chance to unwind and recharge, enhancing productivity and creativity. "We believe that a happy team is a
productive team, and Uxbridge provides the perfect backdrop for this balance," says Neeta.
Growth Potential in Uxbridge
The growth prospects in Uxbridge are promising. With its supportive business environment and infrastructure, Oiyaa is well-positioned to scale its operations. "We see Uxbridge not just as a base but as a launchpad for our future growth," Neeta adds. The area's proactive approach to fostering business growth creates fertile ground for innovation and expansion.
Talent and Collaboration
Uxbridge is home to a wealth of talent, thanks to its proximity to leading educational institutions and a dynamic local economy. "Our location enables us to tap into a diverse
and skilled workforce," Neeta highlights. Additionally, Oiyaa actively engages with local businesses, creating a network of collaboration that benefits both the company and the community. From partnerships with local vendors to participating in community events, Oiyaa is deeply embedded in the fabric of Uxbridge.
Infrastructure and Connectivity
The excellent road infrastructure and travel links are among Uxbridge’s key strengths. The town’s connectivity to London and beyond ensures that Oiyaa can maintain seamless operations and easy access for clients and partners. "The convenience of Uxbridge’s transport links cannot be overstated," Neeta remarks. "It plays a crucial role in our daily operations and long-term strategy."
Looking Ahead
As Oiyaa continues to grow and evolve, the decision to base the company in Uxbridge remains a cornerstone of its strategy. The town’s unique blend of opportunities, from its business-friendly environment to its strong community ties, provides the ideal setting for Oiyaa to thrive. "Our journey in Uxbridge is just beginning, and we are excited about the future," concludes Neeta.
In the ever-changing landscape of loyalty, Oiyaa’s presence in Uxbridge stands as a testament to the town’s ability to attract and nurture forwardthinking companies. With a clear vision and a supportive environment, Oiyaa is set to make a significant impact, not just locally, but on a broader scale.
For more insights into Oiyaa's journey and its plans in Uxbridge, visit www.oiyaa.com
"The convenience of Uxbridge’s transport links cannot be overstated,It plays a crucial role in our daily operations and long-term strategy."
Images by Geograph via Wikicommons
DELIVERING A THRIVING ECONOMY
Hillingdon Council is working with businesses and partners to build a thriving economy that creates new jobs and attracts investment which benefits residents and businesses alike.
During the past year, Hillingdon has seen a 13.6 per cent increase in enterprise registrations compared to pre-pandemic levels, the highest level of growth in London. This surge in business activity highlights the borough’s growing reputation as a business hub.
The council has an ambitious plan for the future, aiming to drive economic growth and attract a diverse range of industries, adding to the wellestablished sectors, such as aviation, logistics and healthcare, data centres, film studios, and hospitality. As more businesses begin to call Hillingdon home, the borough is poised to play a vital role in London's economic future.
Alongside producing a new Local Plan which will shape development for years to come, the revitalisation of Uxbridge town centre is another key focus of activity. In collaboration with the local community, the council is developing a new vision for Uxbridge to ensure the high street and surrounding area continues to thrive by
making it an even better place to live, work and do business.
Uxbridge is a vibrant, bustling town centre with a rich heritage, featuring award-winning green spaces, diverse businesses, and leisure activities.
During the past 20 years, town centres, including Uxbridge, have faced challenges threatening their viability. To address this, the council has created a new draft vision based on community engagement last year.
It supports the Local Plan and aims to rejuvenate the town centre by encouraging private investment, diversifying shopping and leisure options, redeveloping disused sites, exploring potential for new housing, and improving connectivity to residential areas.
During the initial engagement and research, residents, businesses and other stakeholders identified four key themes that would improve the town centre:
“There are plenty of exciting opportunities for growth, and our plans for Uxbridge are to make it an even better place to live, work, study and do business, ensuring it continues to thrive long into the future."
The four key themes were:
Public realm improvement – creating new spaces to encourage visitors and to support businesses.
New activities – introducing pop-up shops, collaborative workspaces and exhibitions that bring new organisations to the town centre
Better links – improving connections to the surrounding areas
More town centre living – more opportunities to live in the town centre by providing a mix of high quality housing options.
Vision for the future
The vision outlines a range of short and longterm projects to tackle issues deterring people from spending more time in the town centre. The council will collaborate with partners to find creative solutions and seek funding for larger projects.
1. Building economic resilience –increasing vacancy of retail and commercial
units. The town centre needs to adapt to meet changing economic needs and give people more reason to visit
How we are going to do this?
• Support the office market at the heart of the town centre.
• Address gaps in the current offer, such as night-time activities, and experience-based commercial offers.
2. Serving local communities – the high street is dominated by chain retail and is less appealing to groups, such as students and those who do not drink alcohol. It needs to better serve residents’ daily needs.
How are we going to do this?
• Establish the Civic Centre as a community hub and explore new ways to use the building and forecourt.
• Provide new housing in the heart of the town centre and attract developers.
3. Enhancing the environment – provide more options to travel to and from the town centre, expanding connections to surrounding green spaces and improve public spaces and increase accessibility.
How are we going to do this?
• Improve walking, bus and cycling routes.
• Restore connections to the canal, local parks and other sites, such as the Battle of Britain Bunker Exhibition and Visitor Centre.
Cllr Steve Tuckwell, Hillingdon Council’s Cabinet Member for Planning, Housing and Growth, said:
“We are committed to fostering economic growth and creating an environment where businesses can thrive. We want to work with our business community to drive investment and innovation to ensure that our local economy continues to flourish.
“There are plenty of exciting opportunities for growth, and our plans for Uxbridge are to make it an even better place to live, work, study and do business, ensuring it continues to thrive long into the future.
“The draft Uxbridge Town Centre Vision has been co-designed with the community to ensure it addresses the issues and needs of local people.”
Cllr Steve Tuckwell, Hillingdon Council’s Cabinet Member for Planning, Housing and Growth
LONDON AND THE NET ZERO CHALLENGE
Karim Fatehi MBE Chief Executive of the London Chamber of Commerce and Industry
The Chamber is relentless in our championing of all businesses. From the corner newsagent to the hedge fund managers, we represent every type and size of business as all these firms are part of the special ecosystem making London the world’s number one business hub.
Thanks to our Quarterly Economic Surveys, we also know how business is coping in every part of our city. We lead with business intelligence on the state of the London economy.
As a consequence, we need to look at the long term challenges facing our city to ensure London stays ahead of the global competition.
The most significant of these challenges is climate change. The evidence of the climate emergency is overwhelming and, over recent years, the capital has experienced extreme weather events –from heat waves to flash floods.
London and other major cities can be in the forefront of tackling climate change. This is partly because cities are leading global economic growth and is in the best position, due to this pivotal role in the economy, to address the needs of the climate. Cities are efficient and the economic output that can be derived from cities is much greater as a direct consequence.
Global cities play an increasingly important role at the global and regional level: from Asia to Africa, from South and North America to Europe, large urban centres enjoy significant competitive advantages and serve as primary nodes in the globalised economic system.
They interact with states and other international actors, pursue objectives that are often intertwined with global economic agendas, and are crucial to questions related to climate change, mobility and migration, technological innovation, economic development and infrastructure. At the same time, global cities dramatically display the challenges posed by social inequalities and exclusion.
Cities are being transformed by urbanisation, driven by technological innovations and the exchange of new ideas as industries increasingly cluster together. We are seeing that in London where the Chamber has championed the production of sustainable aviation fuels (SAFs) in its Green Skies report. London’s global city status is specifically linked to major airports supporting the business life of the capital. The new Government has announced, since the publication of the Chamber report, new legislative proposals to support the production of SAFs in the UK.
With 90% of the global population predicted to be living in cities by the end of the century according to research by
The evidence of the climate emergency is overwhelming and, over recent years, the capital has experienced extreme weather events – from heat waves to flash floods."
image by Anouk Fotographeert @ unsplash.com
Oxford University, this is a long-term trend, providing a huge growth opportunity for investors.
There is a direct correlation between cities and the creation of wealth. Urbanisation creates efficiencies, which attract businesses and people, because of the job opportunities. This in turn attracts more businesses because of the available talent. That talent helps businesses grow and innovate, which in turn attracts more talent. This is the power of urbanisation. Urbanisation creates wealth.
One of the main advantages of a city, like London, is the ability for different business to be located near each other. This is known as “clustering” and is an essential component in the success of many businesses today, boosting efficiency and allowing companies to work together and exchange ideas.
Today, cities tend to play host to different clusters of industries. For example, Los Angeles is a hub for the entertainment industry, Boston is a hub for medical research and Singapore is a hub for the finance industry.
London is the business hub for finance, tourism, life sciences, tech and so much more. That is why London, despite the challenges facing the city, remains the world’s number one business hub.
Cities are also an essential lever in the battle to reduce greenhouse gases and conserve energy.
The energy costs for high density housing, such as apartments, are about 30% lower than for a house. As apartments are clustered together, heating costs will invariably be lower. As many new apartment buildings now have installed energy systems, such as solar panels, energy costs can be even lower. If the UK is to meet its Governmentset target of net zero greenhouse gas emissions by 2050, higher levels of population density will be crucial. The larger a city grows, the more efficient it becomes. This is the theory of urban metabolism, which explains why cities become more productive and inventive as they expand in size.
The UK economy is legally bound to achieve net zero carbon emissions by 2050 and reduce carbon emissions by 60% by 2035 from today’s levels. The Mayor of London has also set ambitious aims for London to be a zero-carbon city by 2030. This means businesses and industry will have to act now to reduce their carbon emissions accordingly.
The Chamber is committed to helping businesses reach net zero. We have been promoting net zero funding opportunities to members such as:
Community grants and funding distributes grants to support communities and civil society organisations. Applications for the Grow Back Greener Fund are open.
Green and Resilient Spaces Fund - Funding for large-scale, innovative enhancements to green and blue spaces and the wider public realm. Applications are now open for expressions of interest.
Challenge London – An initiative to work with bright and creative innovators to solve the challenges facing London and Londoners.
One of our members, Heart of the City, has a great toolkit to help SMEs meet its environmental obligations and save money. Climate Action Toolkit - Heart of the City (theheartofthecity.com)
In the coming months, the Chamber will produce two major reports on what more London can do to meet the next zero challenge – what more we need to do to further develop the sustainable finance sector and how to ensure every building in the capital is retrofitted.
The science of climate change is not in doubt.
London is in the ideal position to meet this challenge so that not only do we meet the net zero target but we remain the world’s number one centre for business.
"At Hillingdon Chamber, we recognise that the journey to net zero is a shared responsibility that spans all levels of business, from local enterprises to global corporations.
By working together with the London Chamber and leveraging city-wide initiatives, we are empowering Hillingdon's businesses to adopt sustainable practices, reduce emissions, and seize the economic opportunities that a green transition offers.
Together, we are ensuring that Hillingdon remains both a vital part of London's economy and a forward-looking community committed to a sustainable future."
Andy Sharma CEO Hillingdon Chamber of Commerce
SUSTAINABILITY AT BRUNEL UNIVERSITY OF LONDON: MORE THAN A NET ZERO TARGET
Campus universities such as Brunel represent communities the size of many towns with all of the resulting issues regarding services, facilities and support for campus residents, visitors and surrounding communities.
With over 20,000 students and staff coming to campus regularly, almost 5,000 of whom are residents on site, sustainability takes on many facets of which environmental impacts are only one part. The United Nations Environment Programme suggests that universities consider sustainability under four headings as discussed below.
Teaching and research:
The twin purposes of universities are to educate students and to undertake research that advances knowledge and impacts positively on society and the economy. Much of our teaching directly informs students about sustainability, but we also influence students indirectly. Increasingly our students need to learn about sustainability to prepare them for their careers: whether this is medical students considering packaging waste when prescribing, or engineers designing energy efficient vehicles. Much of our research directly addresses sustainability, for example in next generation fuels for road vehicles, but it is through the impact of this research that the greatest benefits are seen.
People and society:
Our own community is diverse and we promote individual and collective wellbeing. Working with communities globally and locally, for example through the Brunel Older Persons Reference Group (BORG) and our collaboration with Hillingdon Council and residents’ groups on flood management in the River Pinn catchment, we make contributions to sustainability at a range of scales.
We work directly with businesses across Hillingdon and West London more generally, and have organised events with the Chamber to share experiences and pass on some of the expertise that we possess as a large institution
Administration and governance:
Sustainability requires leadership, clear governance, ethical policies and embedding sustainability considerations in policies and processes.
Environment and climate:
Water, waste, heat and power are the factors that immediately spring to mind when considering sustainability. We also have a large estate that provides important habitats, stores carbon and enhances air quality. Our target is to reach net zero for scopes 1 and 2 by 2040, with complementary water and waste reduction targets. Waste reduction is an interesting and challenging area, relying on behavioural change amongst students and staff as well as policies. Moving from a target of waste diverted form landfill to one based on the waste hierarchy is currently helping us to re-assess how best to avoid generating waste in future alongside effective re-use and re-cycling of materials that we already have on campus.
Talen together, Brunel has defined our sustainability mission as “to support our community of students, staff and stakeholders to contribute to delivering the UN Sustainable Development Goals locally, nationally and internationally”. Our challenge is to balance corporate statements of intent and policies with the social action required by our community to deliver genuine, sustained changes. We cannot do this alone, and rely on all stakeholders working with us. Small changes, such as on-campus waste management and the support of the borough for the Santander cycles scheme that provides a sustainable transport option linking Uxbridge, West Drayton, the university and Hillingdon hospital, make direct contributions to reducing waste and emissions. However, their main impacts are in demonstrating our collective commitment to sustainability which we hope influence students, staff and the local community to make their own sustainable choices. At large scale, our work with businesses locally, nationally and internationally has delivered very significant reductions in carbon emissions that we can trace directly back to innovations developed at Brunel.
Of course, we have a lot more to do. Some of our residential buildings lie within designated flood zones and the River Pinn that runs through the campus has been straightened from its natural course. A long-term ambition when these buildings reach the end of their life cycle is to restore the river to a more natural form, not only reducing flood risk but at the same time enhancing biodiversity and water quality. Regular maintenance and improvements to the estate will be used to deliver energy efficiency, biodiversity enhancements and we have plans to accelerate our own energy transition.
For a university, failure to meet sustainability targets is more than a technical risk. Society expects universities to be forward looking and to show leadership and failure to operate sustainably will affect our ability to recruit students and staff, so affecting our business model.
Whether in managing threats to ecosystems, working to end child marriage, supporting refugees through scholarships, or educating our highly international student body, we aim to make the world the place it ought to be, for us, for the generations after us and for the planet they deserve. The residents and businesses in Hillingdon are integral to our success in this ambition, and we are always open to new and expanded ways of working with our communities.
Trevor Hoey
Pro Vice-Chancellor International and Sustainability
Brunel University of London
Plastic waste along a stream in Indonesia. Brunel researchers are working to provide evidence-based solutions to solve the plastics challenge in Indonesia and beyond.
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with Apprenticeships and Skills Training through Harrow, Richmond and Uxbridge Colleges (HRUC).
Build your Business Future with Apprenticeships and Skills Training through Harrow, Richmond and Uxbridge Colleges (HRUC).
your Business Future with Apprenticeships and Skills Training through Harrow, Richmond and Uxbridge Colleges (HRUC).
with Apprenticeships and Skills Training through Harrow, Richmond and Uxbridge Colleges (HRUC).
with Apprenticeships and Skills Training through Harrow, Richmond and Uxbridge Colleges (HRUC).
• Over 55 years of experience in offering employer-led education and training
• Over 55 years of experience in offering employer-led education and training
with Apprenticeships and Skills Training through Harrow, Richmond and Uxbridge Colleges (HRUC).
your Business Future with Apprenticeships and Skills Training through Harrow, Richmond and Uxbridge Colleges (HRUC).
• Over 55 years of experience in offering employer-led education and training
with Apprenticeships and Skills Training through Harrow, Richmond and Uxbridge Colleges (HRUC).
• Over 55 years of experience in offering employer-led education and training
• Workforce recruitment and talent pipeline solutions, from screening to onboarding
• Workforce recruitment and talent pipeline solutions, from screening to onboarding
• Over 55 years of experience in offering employer-led education and training
• Over 55 years of experience in offering employer-led education and training
• Workforce recruitment and talent pipeline solutions, from screening to onboarding Support to find an apprentice that’s right for your business
• Over 55 years of experience in offering employer-led education and training
• Over 55 years of experience in offering employer-led education and training
• Workforce recruitment and talent pipeline solutions, from screening to onboarding
• Support to find an apprentice that’s right for your business
• Support to find an apprentice that’s right for your business
• Over 55 years of experience in offering employer-led education and training
• Workforce recruitment and talent pipeline solutions, from screening to onboarding
• Workforce recruitment and talent pipeline solutions, from screening to onboarding
• Support to find an apprentice that’s right for your business
• Workforce recruitment and talent pipeline solutions, from screening to onboarding
• Over 55 years of experience in offering employer-led education and training
• Workforce recruitment and talent pipeline solutions, from screening to onboarding
• Customised and flexible training to help you upskill your workforce
• Over 55 years of experience in offering employer-led education and training
• Support to find an apprentice that’s right for your business
• Support to find an apprentice that’s right for your business
Customised and flexible training to help you upskill your workforce
• Customised and flexible training to help you upskill your workforce Specialist training through our portfolio of colleges
• Workforce recruitment and talent pipeline solutions, from screening to onboarding
• Over 55 years of experience in offering employer-led education and training
• Support to find an apprentice that’s right for your business
• Support to find an apprentice that’s right for your business
• Specialist training through our portfolio of colleges
• Workforce recruitment and talent pipeline solutions, from screening to onboarding
• Workforce recruitment and talent pipeline solutions, from screening to onboarding
• Support to find an apprentice that’s right for your business
Specialist training through our portfolio of colleges
• Customised and flexible training to help you upskill your workforce
• Customised and flexible training to help you upskill your workforce
• Workforce recruitment and talent pipeline solutions, from screening to onboarding
• Support to find an apprentice that’s right for your business
• Support to find an apprentice that’s right for your business
Customised and flexible training to help you upskill your workforce Specialist training through our portfolio of colleges
• Customised and flexible training to help you upskill your workforce
• Customised and flexible training to help you upskill your workforce
• Higher Technical Qualifications and technical skills training through West London Institute of Technology.
• Specialist training through our portfolio of colleges
• Support to find an apprentice that’s right for your business
• Specialist training through our portfolio of colleges
• Customised and flexible training to help you upskill your workforce
• Specialist training through our portfolio of colleges
• Higher Technical Qualifications and technical skills training through West London Institute of Technology.
• Specialist training through our portfolio of colleges
• Higher Technical Qualifications and technical skills training through West London Institute of Technology.
• Customised and flexible training to help you upskill your workforce
• Customised and flexible training to help you upskill your workforce
• Specialist training through our portfolio of colleges
• Higher Technical Qualifications and technical skills training through West London Institute of Technology.
• Customised and flexible training to help you upskill your workforce
• Specialist training through our portfolio of colleges
• Higher Technical Qualifications and technical skills training through West London Institute of Technology
• Higher Technical Qualifications and technical skills training through West London Institute of Technology.
• Specialist training through our portfolio of colleges
• Higher Technical Qualifications and technical skills training through West London Institute of Technology.
• Specialist training through our portfolio of colleges
• Higher Technical Qualifications and technical skills training through West London Institute of Technology
• Higher Technical Qualifications and technical skills training through West London Institute of Technology
• Higher Technical Qualifications and technical skills training through West London Institute of Technology.
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• Higher Technical Qualifications and technical skills training through West London Institute of Technology.
with Apprenticeships and Skills Training through Harrow, Richmond and Uxbridge Colleges (HRUC). of apprenticeships in south-west and west London. of apprenticeships in south-west and west London.
We are the largest college provider of apprenticeships in south-west and west London. We offer apprenticeships in over 28 industry sectors.
HRUC APPRENTICESHIPS & SKILLS
The Largest College Apprenticeship Provider in West and South-West London
HRUC Apprenticeships & Skills is an industry leading training provider brought to you by Harrow, Richmond & Uxbridge Colleges (HRUC). We offer high-quality apprenticeships with 36 standards available (across levels 2-5), plus professional development courses with various flexible delivery modes, plus recruitment and training for employers.
Build your business with funding to recruit new apprentices
Hiring an apprentice doesn’t have to be costly. There are a range of funding options available and the amount businesses can benefit from will depend on whether they pay the apprenticeship levy or not.
Employers will receive a £1,000 incentive for taking on an apprentice who is aged 16 to 18 years old or under 25 if they have an education, health and care plan (EHCP). T&Cs apply.
This funding helps businesses to recruit and build a skilled and efficient workforce to boost productivity. We promote vacancies for free and our recruitment officers ensure they match and screen the best candidates to meet your job requirements. To recruit an apprentice, please get in touch on 01895 853780.
The HRUC apprenticeship offer
• Accounting
• Accounting Taxation Technician
• Autocare Technician
• Business Administration
• Bus and Coach Engineering
• Carpentry and Joinery
• Childcare / Early Years
• Commis / Production Chef
• Customer Service - Practitioner and Specialist
• Dental Nursing
• Electrical Installation
• Engineering - Design and Draught Person
• Engineering Fitter
• Engineering - Machinist Advanced Manufacturing
• Engineering - Maintenance & Operations
• Engineering - Mechatronics Maintenance
• Engineering - Technical Support
• Hairdressing
• Senior Health Care Support Worker
• Human Resources
• IT Solutions Technician
• Lead Engineering Maintenance Technician
• Motor Vehicle - Maintenance & Repair
• Network Engineering
• Project Control Technician
• Operational Departmental Manager
• Teaching Assistant
• Team Leading
Accessing trained people to fill your vacancies
We run a number of Sector-based Work Academy Programmes (SWAPs) which are customised to meet your organisational needs, providing you with access to individuals with the skills sets you require. If you would like to discuss how you can set up a SWAP for your recruitment needs, please contact Giles at giles.strachan@hruc.ac.uk
Upskilling and reskilling opportunities for your current staff
When key business decisions need to be made quickly, it’s important to have easy access to the skills your internal talent can bring to the table. When you invest in your existing staff to upskill or reskill them, they will deliver instant access to the skills you already have. So, when changes need to be made in your business, they can be made quickly and easily, in real-time. Chat to us on 01895 853780 to find out how you can progress existing high performing employees through our bespoke specialist training to enhance efficiency.
Employer-led technical education
HRUC is committed to supporting local businesses to increase their levels of innovation and productivity by meeting and driving demand for technical skills. Alongside our Apprenticeship provision we also offer specialist technical education through T-Levels as well as Higher Apprenticeships
and Higher Education through our West London Institute of Technology. This helps learners to develop skills that employers need, leading to a rewarding future for businesses. The technical delivery teams support employers to understand how investment in skills, new technology and innovative practices helps them drive increased productivity; and nurture entrepreneurial and intrapreneurial talents.
We are a trusted provider and we’d love to work with you!
With over 55 years of combined skills and experience we help companies, as well as individuals, build worthwhile futures.
We are:
• A top college in London with consistent success rates
• A trusted expert in delivering specialist training. We are one of only 21 institutions in the country to open an Institute of Technology, established by the government offering higher level technical qualifications working closely with industry
• One of the first FE colleges in London to deliver T-Level qualifications
• A College group with strong industry links with over 2500 employers including major companies such as Brunel University London, National Physics Laboratory, Harrods, Harlequins, Martin-Baker Aircraft Company, Menzies Aviation, Morgan Sindall, Metroline & Skanska.
We provide a dedicated Account Manager for your company to assist you in filling your skill gaps for the present and the future. Our experienced recruitment team support employers to recruit the right talent, from screening to onboarding and free of charge.
To find out more on how to get started, visit: www.hruc.ac.uk/employers, email employers@hruc.ac.uk or call 01895 853780
HOW ‘CREDIT ANGEL’ SHEILA CHADHA HELPS BUSINESSES
Sheila Chadha, Managing Director of The Credit Collections Company Ltd, talks to Sarah Dale about why now is the time to grow and how the business community has supported her during difficult times
Sheila Chadha’s resilience and ability to adapt to adversity gives her an extra tenacity to fight for her clients.
She is the Managing Director of The Credit Collections Company, which she founded six years ago in 2018. The company’s services include credit management, credit control and debt collection.
Sheila, AKA the ‘Credit Angel’, has 25 years’ experience in credit management and debt recovery gained at a range of companies including IBM, Virgin and Leyland, and she also ran her own wedding events business for several years.
When she began to struggle with her eyesight and was eventually diagnosed with keratoconus in 2001, she had to admit that she needed to give up her successful wedding events business. She had resigned herself to “being a housewife” and looking after her three sons full-time.
She was registered as legally blind in 2011. She has undergone two corneal transplants which have “given her a second chance of life”.
“I am a big believer in life is what you make it,” says Sheila, who is a member of Hillingdon Chamber of Commerce.
“It’s important to move forward. It’s happened, I can’t change it so how do I mould my future into something I can control?
“Once you have been an entrepreneur, you can’t help yourself. I wanted to do something again. I liked looking after my family but I
felt the itchy bug again of running my own business.”
So began her return to credit control and debt recovery, a field she is passionate about. She loves nothing more than solving problems for her clients and sourcing their owed money. She has grown to a team of four with a fifth staff member due to start soon. It was her “amazing” team who stepped up to support Sheila and the business when her husband died last year.
“I even promoted one of my team and made her full-time because of how she stepped up when I needed support,” she says.
“When you take on staff who are gems, you have to hold onto them.”
It has been a very difficult year for Sheila, having lost her husband and trying to adjust to life without him. She has also had the added pressures of running her own business and running her late husband’s three hospitality businesses, which she has decided to close.
“I’m capable of doing it all but now it’s too much and you have to think about your own mental health,” says Sheila, who relies on both contact lenses and glasses.
“It’s time for me to get back into the driving seat and get the word out there about what we do.”
Sheila is proud that The Credit Collections Company won Innovative Business of the Year award at the Institute of Accounting and Bookkeepers (IAB) awards this year. The company has also been approved as a supplier of the IAB.
“Our business is not about making big profits,” she says.
“My aim is to get the message out there, especially to small or micro businesses the importance of credit control and preventing bad debts. Most of our clients either can't afford to have someone in-house, don't know what to do or they do, but don't have the time and resources to do it. That’s where we come in.
“Some businesses give away credit like candy and on the flipside, there are those who don’t give credit to anyone.
“Our job is to realise sales. That’s the power of good credit managers.”
Sheila, who is a certified member of The Chartered Institute of Credit Management, says the challenge for her business is ensuring that it is both affordable to clients and makes enough profit to grow.
She plans to scale up the business and take on more staff members – another credit controller and a debt recovery specialist –recruited from the Philippines.
“Part of my business model is servicing from abroad,” she says.
“Big companies are already doing it. Covid opened the barriers to people working from home.
“The Philippines is an English-speaking country and costs are a little lower than South Africa. We don’t outsource, they all work in the company, and I am very particular about security and who I take on. My team is very hardworking and loyal.
“We are growing purposefully slowly. I know what it’s like to fail; I’ve been there. I had a very successful wedding business which I started when my children were babies, but unfortunately losing my eyesight meant I had
Most of our clients either can't afford to have someone inhouse, don't know what to do or they do, but don't have the time and resources to do it. That’s where we come in.
to close it down. So I understand that things happen that can affect people paying their debts on time, but it’s the people who refuse to pay who get a rude awakening from me and I will work hard on my clients’ behalf. Things have to be done responsibly. I closed my business down responsibly ensuring everyone was paid.”
She also plans to hold educational webinars next year helping small business owners understand the importance of credit control.
Sheila joined Hillingdon Chamber of Commerce about five months ago in a bid to increase her presence in the business community.
“It’s been a difficult year, I have had to readapt and rethink everything, but now I want to get myself back out there,” she says.
"When I lost vision in one of my eyes recently and could not drive, I was amazed at how my local business community rallied around to support me, so I could continue to network and help people. When we recently won the IAB award, everyone celebrated our win in my husband's absence, who many knew well.
“The Chamber champions businesses in the area and my heart is here in Hillingdon. A lot of people know me in Hillingdon and Harrow and it is important on a local level for businesses to support one another."
For more information about The Credit Collections Company, visit www.thecreditcollectionscompany.co.uk
WHAT HAPPENS TO MY BUSINESS ON DIVORCE?
Facing divorce as a business owner can be a daunting prospect, particularly for those that have put their blood, sweat and tears into it, or where the business has been passed down to them by family. It shouldn’t surprise people to know that businesses are often at the heart of some of the most complex and hotly contested legal battles.
The family court’s powers when dealing with companies are wide ranging. Not only can judges take into account the net value of a spouse’s business interests when deciding how to split all the assets between the parties, they can also order:
• Payment of a lump sum by one spouse to the other, expecting that they will extract it from the business;
• The transfer of shares between spouses;
• The sale of the shares and ultimately the sale of a business.
These orders might be effective immediately, or conditional upon future events or at a future time with interim measures to protect the receiving spouse’s share of the net proceeds and prevent any dilution of the current shareholding.
The extent to which the court exercises its discretion to use such powers varies widely and turns on the specific facts of each case. For example, shares that have been passed down in a family company for generations are likely to be treated differently to those in a company established during the relationship. Further, if the spouses rely heavily on the income generated from the business and that is to continue with one spouse paying monthly maintenance to the other, the court will also take that into account.
To determine the true value of a spouse’s interest in a business, a single joint expert forensic accountant would be appointed
to report on the value of the company as a whole, and in turn the spouse’s interest (taking into account things such as tax and disposal costs, and discounting for minority shareholdings and/or restrictions in shareholder agreements). They can also be asked to advise on:
• The liquidity of the business and how much it can sustainably raise to buy out the other spouse or help meet the parties’ needs, and;
• The maximum maintainable income that a spouse can have from the company.
Once the net value is determined, there are often arguments raised as to whether or not it should be considered as matrimonial, and if so, to what extent. The court will take into account the history of a company, including when it was created, if it is inherited, its value prior to marriage, and the extent to which any increase in value during a marriage was passive growth or due to endeavours by either spouse. These arguments can fall by the wayside though if there aren’t enough other
assets to meet the parties’ needs.
You might think transferring shares in a business to a family member or a trust will solve the problem, however, think again, as judges have the power in some circumstances to set that transfer aside.
It’s a difficult topic with a lot of variables, but ultimately the best way to protect any business is to put in place a pre or post nuptial agreement when the relationship is on a good footing, which ring fences the business from being shared with the other spouse, and explains precisely how their needs will be met from other assets.
• Dementia Training
• Mental Health Awareness
• Tracheostomy Management
• Mental Capacity and Deprivation of Liberty
• Complex Care Management
• Safeguards
• Peg Management
• Depression, Stress, Anxiety Management
• Medication Management
• MS Management & Spinal Injury Management
• Suction Techniques
• Catheterisation Male and Female
• Ventilation in the Community
• Venopuncture Management
• Moving and Handling
• Covid19 Awareness Management
• Basic Life Support
• Cough Assist
• Epilepsy Management
• Stoma care
• Buccal Management
• Manual evacuation/Bowel Prep
• Care Certificate
• End of Life
• Catheter Management
• Learning Disability - Autisim Awareness
• Clinical Assessments
• Conflict Management
• Brain Injury Management
• Documentation Management
• Care Co-Ordinator Management
• Mandatory courses and more.
JOYOUS CONSULTANCY CARES ABOUT
PROVIDING SPECIALIST TRAINING TO IMPROVE CARE FOR PATIENTS
Having highly trained, specialist care in the community and healthcare organisations is crucial for the quality of life of patients who need expert and complex support. Community care involves providing health and social services to people with complex care needs in their own homes or local communities so they can live as independently as possible with an enhanced quality of life. Specialist training is integral to this.
From full training courses to refresher training, Joyous Consultancy provides a range of training packages to support healthcare professionals working with patients with complex needs.
The company, based in Hayes, provides specialist care for complex clients and nursing training throughout the UK.
Joyous Consultancy equips healthcare workers with knowledge and information helping them to learn and understand subjects such as mandatory training and complex care training.
As a member of AoHT (Association of Healthcare Trainers), CPD (The CPD Certification Service), and Care Skills Academy, they have extensive and specialised knowledge to help offer the best care possible to patients and service users. They
pride themselves on providing trainers who are knowledgeable, proficient and skilled in training people from all different backgrounds to ensure everyone who attends their training has the knowledge and competency to deliver the care and support required to lift the standards in the healthcare sector.
Their standard complex care subjects include tracheostomy management, stoma care management, epilepsy, buccal management, nippy cough assist management, and P.E.G. management.
As healthcare continues to advance, the importance of specialised training cannot be overstated, which is why Joyous Consultancy is dedicated to empowering healthcare professionals with the skills necessary to navigate the complexities of modern care, ultimately leading to improved patient outcomes and enhanced quality of life.
For more information about the training Joyous Consultancy provides, visit www.joyousconsultancy.com
As a member of AoHT (Association of Healthcare Trainers), CPD (The CPD Certification Service), and Care Skills Academy, they have extensive and specialised knowledge to help offer the best care possible to patients and service users.
SHREDDING, THE WAY FORWARD
Managing Director Terry Prickett shares his Inside Story on how document destruction company Hungry Shredder offers the ‘X-factor’ to businesses looking for environmentallyfriendly secure document disposal.
What is Hungry Shredder all about and who is the person behind the business?
Hungry Shredder is a document destruction company that specialises in confidential shredding services designed for individuals and small local businesses. The company offers a secure, eco-friendly solution and easy-to-use options. We provide shredding sacks that customers fill with documents, which are then collected for destruction. Hungry Shredder aims to protect sensitive information from identity theft and data breaches, ensuring compliance with regulations like GDPR for businesses handling customer data. After each shredding service, clients receive a Certificate of Destruction for added peace of mind.
The company was created to provide a more effective solution than home shredders which can’t handle large volumes of paperwork reliably, offering a straightforward, click-andcollect shredding solution that can handle a wide range of materials, from basic paper to more cumbersome items like box files and booklets.
The company has achieved compliance standards and certifications to ensure secure and environmentally responsible document destruction services. Certified under ISO 9001, which establishes quality management standards, and ISO 14001, which emphasises environmental management.
Terry Prickett is Managing Director and the person behind Hungry Shredder having held this position since November 2019. His background includes roles in other companies within similar sectors, reinforcing his focus on secure and compliant shredding solutions for both personal and business needs.
What does a typical day at Hungry Shredder look like?
A typical day at Hungry Shredder involves managing secure document collection and destruction processes. The team coordinates pickups, collects filled shredding sacks from clients, and transports them to their secure facility for off-site shredding.
Once at the facility, documents are shredded in compliance with data protection laws. The day includes maintaining the chain of custody for sensitive materials, providing certificates of destruction to clients, and managing customer service enquiries. The focus remains on efficiency and confidentiality, ensuring clients' sensitive documents are safely and responsibly destroyed.
What gives Hungry Shredder the X factor?
Hungry Shredder’s unique appeal, or "X-factor," lies in its affordable, secure, and accessible shredding services. The company distinguishes itself with an easy processoffering shredding sacks that customers fill at their convenience, which are then collected and securely shredded. This service caters to both individuals and small businesses, providing a hassle-free solution for handling sensitive documents that need secure disposal.
Another factor is the compliance with data protection laws like GDPR, which makes it particularly appealing to businesses that require trustworthy data destruction to protect their clients’ information. Unlike many competitors that may focus solely on large-scale shredding, Hungry Shredder accommodates smaller jobs, offering a valuable option for people with modest shredding needs.
Furthermore, the company’s commitment to eco-friendly practices, including recycling shredded materials, adds to its appeal for environmentally conscious clients. The combination of convenience, security and environmental responsibility sets Hungry Shredder apart in its shredding services.
What advice would Hungry Shredder give to Chamber members to shred securely?
Hungry Shredder offers several key pieces of advice to ensure secure shredding and prevent data breaches:
1. Use a certified shredding service: Professional shredding services like Hungry Shredder, which comply with standards like GDPR, ISO certifications, and Waste Carrier Licenses, are designed to handle sensitive documents securely. They provide peace of mind by maintaining a strict chain of custody
and issuing certificates of destruction for compliance verification.
2. Shred regularly: Accumulating sensitive documents can increase the risk of data theft. Regular shredding intervals prevent a build-up of sensitive material and ensure that data is destroyed promptly, reducing exposure to security risks.
3. Confidential or non-confidential waste?
As a rule, it’s best to treat all material as confidential as mistakes can be made when trying to identify which documents need shredding and which can be disposed of as general waste. Materials with sensitive data like client details, financial information and personal records should always be shredded.
4. Use secure shredding bags: To prevent data leakage, use secure shredding bags that are tamper-resistant and ensure that documents remain safe before they reach the shredding facility. Ideally, they should be self-sealing and barcoded.
5. Environmentally friendly disposal: Partner with shredding services that recycle shredded material, which contributes to environmental responsibility and reduces landfill waste. Most paper should be recycled to low-grade paper or tissues.
6. Request a Certificate of Destruction: This certificate serves as proof that your
documents were securely destroyed, supporting compliance with legal and regulatory standards.
By following these practices, businesses and individuals can enhance document security and protect against identity theft and data breaches.
What is the impact of shredding on the environment?
Shredding documents largely has a positive environmental impact depending on how the shredded materials are managed:
1. Facilitates recycling: Shredding allows paper waste to be repurposed for recycling, reducing the demand for new paper production. Recycled paper uses less energy and water and generates fewer greenhouse gases than producing paper from virgin materials.
2. Reduces landfill waste: When shredded paper is recycled, it keeps waste out of landfills, helping to reduce methane emissions - a potent greenhouse gas generated by decomposing organic matter in landfills.
3. Promotes eco-friendly disposal: Many secure shredding companies, like Hungry Shredder, prioritise sustainable disposal by converting shredded paper into recycled products, which aligns with green business practices and reduces deforestation.
The combination of convenience, security and environmental responsibility sets Hungry Shredder apart in its shredding services.
Membership Benefits
Hillingdon Chamber of Commerce offers tiered membership plans designed to cater to businesses of all sizes. From startups to established corporations, there's a package to suit every need.
Members enjoy a range of benefits including networking opportunities, business support, marketing exposure, and access to professional services. The Chamber's membership structure allows businesses to invest in their growth and contribute to the local business community.
Each category is tailored to the relevant package, based on the number of employees within the organisation.
Connect | 0-3 employees
Connect package is designed for businesses in their first 12 months of trading and provides support to the entrepreneur in getting the new venture off the ground. You can make new connections, learn from other professionals and develop the skills needed to ensure your dream flourishes.
Grow | 4-10 employees
Grow package is suitable for businesses looking to raise their profile and build their network to access growth opportunities. We connect you with opportunities, expertise, networks and connections. We can cut your costs of doing business and provide hands on support to help you grow.
Influence | 11-50 employees
Influence membership is ideal for established, growing businesses who are keen to raise their profile and increase the opportunities to share knowledge.
Influence membership offers the chance to gain perspectives from and collaborate with other business leaders, build long lasting relationships and engage with the community.
The benefits of our packages are broken down into six categories:
• Build and Grow Your Network
• Marketing and Branding
• Professional Services
• Knowledge Insights
• Leadership
• Have Your Say
Inspire | 51-250 employees
Inspire membership is designed for larger employers, often recognised in the community, who are leaders and influencers in their fields.
Inspire members are seeking opportunities to champion real change, see value in collaborating with other Hillingdon businesses for the collective benefit of the Borough.
Patron | 251+ employees
Patron membership is for real movers and shakers in the business, often global brands, who are keen to invest back in the community.
Patron members are interested in collaborating with other global players to maximise the power of the collective to support Hillingdon’s socio-economic growth, skills development and sustainability.
Upcoming Events
Hillingdon Business Awards
23rd January 2025 | 6.30pm – 11pm
Sheraton Skyline Heathrow
The Hillingdon Chamber of Commerce (HCC) is thrilled to announce the launch of the first ever Hillingdon Business Awards. This landmark event is set to celebrate and recognise the exceptional talent and contributions of the businesses that make Hillingdon a thriving economic hub.
As one of the largest London Boroughs, Hillingdon boasts a diverse and vibrant business community. From innovative startups to well-established enterprises, the Borough is home to a wide array of businesses that play a crucial role in its economic growth.
The Hillingdon Business Awards aims to recognise these businesses for their outstanding achievements, innovation and commitment to excellence.
The awards ceremony will bring together business leaders, entrepreneurs, key stakeholders and community members to collectively celebrate the success stories that define Hillingdon’s business landscape. Categories for the awards will encompass a range of sectors, ensuring that businesses of all types and sizes have the opportunity to be recognised.
Join us in celebrating the exceptional businesses of Hillingdon!
For full details of our sponsorship packages, visit: https://www.hillingdonchamber.co.uk/home/hillingdonbusiness-awards-dinner/ or contact: kim@hillingdonchamber.co.uk
For all upcoming events visit: https://my.hillingdonchamber.co.uk/events.html
Hillingdon & Uxbridge Business Breakfast
12th December 2024 | 12pm – 2pm
The Clubhouse, ARC Business Park, Sanderson Road, Uxbridge, UB8 1DT
Hillingdon Business Expo
5th June 2025 | 9.00am – 4.00pm
University London
We are pleased to announce that The Hillingdon Chamber of Commerce has opened the bookings for 2025. The Expo will be held on Thursday 5th June 2025 at the Indoor Athletic Centre, Brunel University London.
Last year saw our biggest and most successful Expo, celebrating our 10th anniversary with 133 exhibitors and more than 1,500 visitors.
You can expect:
• 100+ Exhibitors
• Presentations
• Seminars
• All day networking
• Speed networking
• On site refreshments
• Entertainment
• Prize draws
• Evening drinks reception
Our flagship event is a date you do not want to miss! The day brings the best of Hillingdon’s businesses together to showcase their services and products. Whether you are looking to make new connections, promote your own business or learn from industry experts, the Expo has something to offer you.
Alongside networking we have entertainment and attractions to keep you amused throughout the day. At the Hillingdon Chamber, we like to have fun while we are working!
The monthly morning HUBB (Hillingdon & Uxbridge Business Breakfast) has been moved to lunchtime for a festive networking lunch. Christmas jumpers are optional!
Brunel
THE FUTURE OF MEDIA
Television, radio, and print remain the most widely used, credible and effective media platforms for keeping people informed about what’s happening around them. Over the years, some media platforms have increasingly become focused on negativity and pursuing political agendas. Not only this, but the industry has also seen an ever-growing lack of meaningful and relevant work experience, apprenticeship, traineeship, and entry level employment opportunities especially for those from ethnic minority and disadvantaged backgrounds.
Following the successful launch of Barnet TV, our award-winning flagship online community TV channel in 2015, we’ve been on a mission to create more online community TV channels, radio stations, print and electronic publications that:
• Promote and celebrate the wonderful things that happen in our communities,
• Amplify the voice of residents,
• Keep our communities informed and engaged,
• Promote community cohesion and
• Create an inexhaustible pipeline of pathway and sustained employment opportunities for those interested in a career in TV, journalism, business and more.
Over the next 3 years, we would like to create and launch a channel in every London borough and have other assets such as radio stations, studios and publications that will provide more than 8,000 opportunities every year.
Our communities need and deserve media platforms that promote positivity, support local authorities keep residents informed,
help local businesses survive and thrive, create employment and self-employment opportunities for residents and promote community cohesion.
The experience we’ve gained from starting and running Barnet TV has given us unique insight into the importance of creating and developing strong relationships with local stakeholders across the borough. Over the years, Barnet TV has created more than 150 strategic partnerships with the local authority, local charities, and community organisations, has become the fastest growing and one of the most trusted media organisations in the borough and has the capability of reaching more than 250,000 residents in London’s most populous borough.
Barnet TV also delivers TV skills training and mentoring programmes, marketing and communications campaigns and video production services. Over the years, it has worked with organisations such as Barnet Council, the borough command of the Metropolitan Police, Barnet Group and Central Housing Group to create content that are resident centric and aim to keep
them informed. Its content has been watched over a hundred thousand times and cover a wide variety of areas from community events, interviews with local MPs and resident opinion pieces.
Barnet TV has also been instrumental in creating work experience opportunities for students in Middlesex University, Barnet and Southgate College and residents interested in a career in TV, business, and admin.
As our flagship online community TV channel, Barnet TV has been very successful, and we have started replicating its business model in other London boroughs successfully.
We are very proud of what we do, are doing and achieving, and being a finalist in Creative/Media Business of the Year category of the West London Business Awards 2024 makes us even prouder.
Our
communities need and
deserve
media platforms
that
promote positivity, support local authorities keep residents informed, help local businesses survive and thrive, create employment and self-employment opportunities for residents and promote community cohesion.
Our Chamber is not just a network, we are here to witness your journey and to actively support you in taking your business forward.
Joining the Hillingdon Chamber of Commerce means you're never alone on your business journey. We understand the grit required to thrive and are dedicated to lightening that load, turning challenges into opportunities and aspirations into achievements.
Together, let us continue to create a business environment in Hillingdon that is as resilient as it is prosperous. Let us be the catalyst for your growth and the advocate for your interests.
For further information get in touch at www.hillingdonchamber.co.uk or call us on 01895 545 940
THE LAST WORD
SURJIT SANGHA
Director, CQL
The CQL Group brings together over 120 years of combined expertise in Fulfilment, Mailing, and ECommerce. We help businesses distribute their online product sales all around the world.
With a state-of-the-art shipping platform and cutting-edge technology, we save our clients time, effort, and money so they can focus on their core business. We have particular strengths in EU Cross Border solutions helping businesses regain EU market share post Brexit complexities. We are also strategically located near Heathrow and the M25/M4/M40/A40 corridor.
The CQL value proposition along with extensive range of services, makes us a compelling partner for those looking for shipping solutions.
What was your first job?
Local Paperboy & Milk boy.
What do you always carry with you to work?
A BIG SMILE - to greet everyone with, it costs nothing and its free to give away (plus my laptop!)
What is the biggest challenge facing your business?
Getting to the rooftop to shout about it. We have kept our secret a secret way too long.
Deciding on how much to keep reinvesting in business and for how long.
If you were Prime Minister, what one thing would you change to help business?
More engagement across different sectors of business and reduce Business Rates to encourage growth and re-investment.
What can you see from your office window?
Lovely blue skies and a beautiful dayOther times just a large open space and parked cars.
If you could do another job, what would it be?
A Coach/Mentor…or an Actor.
As a businessperson, what are your three main qualities?
Persistence, Humour, Strategic/Critical Thinking.
What was your biggest mistake in business?
Trying to do everything myself.
What advice would you give to aspiring entrepreneurs?
Before you set out on your journey to ‘success’ spend some quality time defining what you will see, hear and feel when you get there.
Who do you most admire in business?
Changes regularly depending upon what I am reading. Currently – Steven Bartlett. He comes across as ordinary, straight talking, calm, composed and not trying to impress anyone.
I recently learned he did not have a ‘business plan’ and normally that is a key recommendation!
Before you set out on your journey to ‘success’ spend some quality time defining what you will see, hear and feel when you get there.
PAPER SHREDDING IN 3 EASY STEPS
Shredding services designed for households and small businesses
At Hungry Shredder, we make shredding simple, speedy and secure. Our document shredding services are designed around you, to make light work of document destruction.
1 ORDER
Choose the amount of shredding sacks you require, place your order on our website and we’ll deliver
2 Fill
When you receive the shredding sacks, fill them with all the documents that need to be shredded, then contact us
3 Collect
Contact us to arrange the collection of your full sacks. One of our team will collect the sacks on the prearranged date
Simple | Speedy | Secure
After a not so positive experience with another company we tried Hungry Shredder and cannot recommend them enough. Very pleasant and helpful from the first call to the very friendly guys who collected our boxes of paper. The Certificate of Destruction was emailed as promised the next morning and all for a very reasonable price. S.Bradford
Credit management is crucial for every business, big or small. We are on a mission to help SME owners get the help they need. See our full interview inside.
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• Fixed price credit management consultancy packages designed for Micro business to SMEs.
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• B2B Debt recovery, No-Win, No-Fee. No minimums Let us save you time and money, and so much more.
Book in a FREE no obligation 1-hour consultation through our website or call us on
