OUR ADVICE CHANGES LIVES

We provide free, independent and confidential advice on issues such as money worries, employment and housing concerns. We provide advice that changes lives and helps people get back on their feet.

Maxine Bromyard, new CEO of Citizens Advice East Herts invites you to get involved:

“We are an independent charity and have to raise approximately £300,000 per year to run our free core advice service.

Our impact is felt across our local community. For every £1 invested in us, we add £27.77 in public value, benefit our clients by £10.54 and save local government £4.06.

We are forward thinking, innovative and strive to provide value for money. We want to work with Hertfordshire businesses who like the idea of supporting those that most need help in their local community. We’d love to talk to you about how we can help your business achieve its CSR and social value goals, whether it’s through pro bono work, a donation or your staff’s volunteer time.”

• £50 could pay for a laptop stand and headphones to equip a volunteer.

• £200 could pay for a phoneline providing people with access to free and confidential advice.

• £500 could help set up a new volunteer with a laptop so we can help more people.

• £1,900 could help pay for a new volunteer to be trained and for an existing volunteer to get top-up training.

• 3 hours of communications volunteer time could help us extend our social media reach.

• 4 hours volunteering with our community team combats social exclusion and loneliness.

For more information: visit citizensadviceeastherts.org.uk or contact Maxine Bromyard on 01920 454893 or bromyardm@citizensadviceeastherts.org.uk

This reinforcing behaviour creates a team less capable of autonomy, with the manager becoming indispensable to daily operations. While some may relish this sense of importance, it’s hardly a sustainable situation for a growing company.

The solution is refreshingly straightforward. Managers must embrace a coaching approach to communication with their teams. Coaching is a process that involves questioning, guidance, and accountability within a collaborative and goal-oriented environment.

Implementing coaching frameworks like the GROW Model is both simple and efficient. GROW stands for Goal, Reality, Options, and Way Forward. By working together with their teams to answer each question, managers empower their employees to unlock their potential, enhance performance, and achieve specific objectives. Trust and respect between managers and their teams flourish, creating a more positive and productive working atmosphere.

Not only does this coaching approach cultivate a thriving work environment, but it also lays the groundwork for business scalability. If you aspire to grow your company while currently feeling stretched, imagine an increasing number of people knocking on your door seeking answers. Adopting a coaching management style empowers your team to become selfreliant problem-solvers, paving the way for sustainable growth and success.

BOOK OFFER for Herts Chamber Members

If you are a business owner or part of the senior leadership team and would like to grow your company:

Step 1 Think about the area of your business that you need to improve the most. There is a book for every situation.

Step 2 Send me a text (07764 579 101) briefly outlining your challenge and I will recommend a book to read.

Step 3 I will send you your chosen book free of charge

Step 4 Commit to reading the book and then message me with:

• Your top 3 learnings

• How you have implemented your new knowledge

• What results have been delivered or are expected

101 https://actioncoach.co.uk/martin-purvis/ linkedin.com/in/martinpurvis

Springwell Business Coaching Limited Suite 8, Brewmaster House, The Maltings, St Albans AL1 3HT