Digital sales administrator is the need of the hour — Benjamin Nessim Choukroun Explains Business Digitization
The world went online because of the unprecedented pandemic last year. Everything from grocery shopping, paying bills, shopping for clothes and more is being done online. While we were forced to stay indoors, most of us adapted ourselves to digital shopping. The companies adapted to work from the home mode of running their business. In this situation, everything that was manual and on paper became digitalized. Administrative support also became digital as the information had to be available at all places. Companies had to adapt to the changing scenario quickly. People like Benjamin Choukroun’s Electronic Check helped companies transform. Benjamin Choukroun & Electronic Check’s digitalization of admi nistrative support is a stepping stone to success .
A sales administrator is responsible for overseeing the process of sales. They have to receive orders, dispatch orders and collect customer feedback. The job of a sales administrator requires a lot of paperwork. The system can be digitalized to allow the sales administrator to have some time to explore other avenues. The following are the duties of a sales administrator: Receiving Sales orders: The foremost responsibility of sales administrative support is to get orders from customers and process them in the best possible manner. The company has to execute the order within a fixed number of days. It is the duty of the sales administrative support to make sure that the orders are processed within the time given.
Issuing Invoices: An invoice has to be generated after the customer’s order is ready for dispatch. The invoice has to be made by the sales administrative support. The invoice has to be generated with all the taxes and other mandates of the government. A digital sales administrative support can raise an invoice with precision. Contacting Customers: The customers might have to be contacted for some details. The sales administrative staff has to contact the customer via email or phone calls.
Maintaining Customer Records: The customer records have to be maintained meticulously and updated regularly. The details should be stored to ensure that the information is accessible when needed. Digital sales administrative support can be programmed to save customer information alphabetically or according to the frequency of orders received from a customer. It is easier to search for digital records than looking for details in a record book. Providing other departments with the customer’s feedback: A sales administrative support works in liaison with other departments to dispatch orders on time. It is the responsibility of the sales administrative support to direct the customer feedback to the concerned departments. Customer feedback plays a vital role in the success of a business.
Identifying new products: The sales administrative support is the point of contact between the customer and the company. They can suggest the company add products in demand to its product line. The roles of sales administrative support in endless. They must always be alert of the market and the needs of their customers. The administrative support who is stuck with the everyday paperwork will not have time to be creative. Benjamin Nessim Choukroun offers turnkey digital administrative solutions to companies to increase the growth of the company. SOURCE CREDIT: https://medium.com/@benjaminchoukrounCEO/digital-sales-administratoris-the-need-of-the-hour-benjamin-nessim-choukroun-explains-business-3 072bc628fd1
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