Arthur Rank Hospice Bereavement Booklet by bereavementadvice

Reference: Arthur Rank Hospice Charity Revised: November 2022 – in accordance with current procedures.

This booklet has been brought together to try and help you through the practicalities at this difficult time. It aims to guide you through the necessary aspects and arrangements which need to be made or considered either at once or over the following weeks. As these decisions have to be made at a time of personal distress, it may be helpful to contact a friend or relative to support you.

What Happens After Someone Dies? When someone dies in Arthur Rank Hospice People react in different ways following the death of a loved one, some want to spend time with the deceased while others would rather not. It is important that you do what feels right for you. Once you are ready, the nursing team will wash and prepare your loved one, and they will then be moved to the viewing room in Arthur Rank Hospice. If doctors are able to, they will certify the death here. If a doctor who can certify the death is not available, the deceased will be transferred to a funeral director, where the certificate will be completed at the earliest opportunity. You are under no obligation to use this funeral director for the funeral, as your loved one can be moved to different funeral directors once the certificate has been completed. If you are not present at the time of death, you will be offered an appointment to return to Arthur Rank Hospice at a mutually convenient time to collect your loved one’s belongings. You will meet with one of our nursing staff in a quiet room and they will be able to discuss any questions you may have. If you would like to speak to a doctor, let us know and we will arrange this if possible. The Medical Certificate of Cause of Death will be scanned and emailed directly to the Register Office.

When someone dies in the community When someone dies at home, their local doctor (general practitioner GP) should be contacted if it is during the day, or if it is during the night, a weekend or a bank holiday, the Out of Hours GP service applicable to your area should be contacted (this is usually accessed via your GP’s main telephone number). When death occurs in the early hours of the morning, you may feel happier waiting until your GP surgery opens to contact your own doctor (or the doctor involved). If there is a nurse present at the time (possibly a district nurse or a nurse from the Hospice at Home Team), they may offer to lay out the body. You or a family member can assist if you wish, or you may prefer the funeral director to do this following the removal to the funeral home. Within 12 hours of the death you will need to contact a funeral director of your choice to begin funeral arrangements. This may require them to collect your deceased love one.

Chapel of Rest If you wish to view your loved one by visiting the Chapel of Rest, please make arrangements with your funeral director. Some may have restrictions in place that means this is not possible or may require it to be at a specific time or with only limited numbers attending at any one time – and all from the same household. You may have special religious needs, which your spiritual adviser can help with.

The Coroner In certain cases, a doctor may be required to report the death to a coroner, for patients who die here at Arthur Rank Hospice that may be for one of a few possible reasons: • The patient died within 24 hours of admission • The patient had surgery in the last year • The patient had a fall during their admission • The cause of death is unknown • The death was sudden and unexplained • An industrial disease may have contributed to their death The coroner may decide that the cause of death is clear, in which case: 1. The doctor signs a medical certificate. 2. The coroner issues a certificate to the registrar stating a post-mortem is not needed. (Unless the patient has Mesothelioma in which case the coroner writes and issues the death certificate and organises the cremation forms if required, they will liaise directly with the family.) Post-mortems However, in some cases the coroner may decide a post-mortem is needed to find out how the person died. This can be done either in a hospital or mortuary. You cannot object to a coroner’s post-mortem, but if you have asked, the coroner must tell you (and the person’s GP) when and where the examination will take place.

After the post-mortem The coroner will release the body for a funeral once they have completed the post-mortem examinations and no further examinations are needed. If the body is released with no inquest, the coroner will send a form to the registrar stating the cause of death. The coroner will also send a ‘Certificate of Coroner’ form if the body is to be cremated. Medication It is the responsibility of the carer or family to return all medication to the local pharmacy for disposal. This should be done at your earliest convenience. Cremation If you request a cremation, the paperwork will be commenced at Arthur Rank Hospice but will need to be completed at the funeral home. We recommend you discuss a reasonable timescale for your arrangements with the funeral director.

Registering a death: It is a legal requirement that the death must be registered within five working days. At present, all deaths are being registered by telephone. This should be carried out by either: • A relative • Someone present at the time of death • Someone who will be arranging the funeral (Should the person who has died be an overseas citizen, their embassy must be notified as soon as possible.) Documentation needed when registering a Death • The Certificate of Cause of Death will be sent directly to the Register Office. • To ensure the information recorded is accurate, it will be helpful to have relevant documents to hand when registering the death to confirm date of birth, place of birth, spelling of names etc. Here is a list of suggested documents – this isn’t exhaustive and if you don’t have those listed, you may have other documents you think might be helpful. . For the deceased person: • Passport • Utility bill • NHS medical card • All marriage/civil partnership certificates • Birth certificate • Change of name deed

What else will the registrar ask you? Please note that the death cannot be registered without either the Medical Certificate of Cause of Death or documents from the coroner. Information on the deceased: • The date and place of death • Their full name and any other names used, including a maiden name where relevant • Their date and place of birth • The deceased’s occupation • Date of birth of surviving spouse If the deceased was a married woman, the registrar will need to know: • The full name and occupation of her husband (even if deceased) • Her maiden name.

The registrar will provide: • A green form (Form 9) which permits the undertaker to move the deceased from the initial funeral directors. This will be scanned directly to the funeral directors. • A Certificate of Registration of Death • The Death Certificate (if purchased) It is advisable to purchase additional copies of the Death Certificate as they will be needed by the deceased’s bank, building society, insurers etc. We normally recommend around six certificates, depending on the number of institutions to be informed as photocopies cannot be used. Each certificate is a certified copy of the entry in the death register and costs £11.00 (price correct March 2021). The Register Office will take card payment for any certificates and post them to you along with the BD8 form which is required to deal with pensions/benefits etc. ‘Tell Us Once’ Tell Us Once is a service that reports a death to most government organisations in one go. The Registrar will explain the Tell Us Once service when you register the death. They will do the Tell Us Once service for you and give you a unique reference number. This reference number will be sent to you by email or put in with the certificates. The departments contacted in one go include: • Local services such as electoral services, housing benefit and council tax services • HM Passport Office • The Driver and Vehicle Licensing Agency (DVLA) • The Department for Work and Pensions • HMRC for tax purposes. • The Blue Badge scheme. You can find more about Tell us Once on the gov.uk website. 7

Contact details of your local Register Office: Please do not turn up at the office without having an appointment as there is no reception. To make an appointment please ring 0345 045 1363 which is for all offices in Cambridgeshire. (Mon - Fri: 8am to 6pm; Sat: 9am to 1pm). The addresses of the different Cambridgeshire offices are as follows: Huntingdon The Register Office Huntingdon Library Princes Street Huntingdon PE29 3PA

Cambridge The Register Office Ascham Road Cambridge CB4 2BD Ely The Register Office Cambridgeshire Archives The Dock Ely CB7 4GS

March March Library City Road March PE15 9LT Wisbech (currently closed)

How to get to Arthur Rank Hospice: By car:

Leave the A11, at the Four Wentways roundabout, head towards Cambridge along the A1307 Cambridge/Babraham Road. At second roundabout take the 3rd exit. Entrance to the hospice can be found on the left.

By train: Cambridge Railway Station is approximately 3 miles from the hospice. Taxis are available outside the entrance to the station or buses run from the station to the Babraham Road Park and Ride. Once at the Park & Ride, please head towards the vehicular entrance and exit. There is a pedestrian path, located to your right, to enter the hospice grounds. Find out more at www.arhc.org.uk Car parking Car parking is available at the hospice, although this is limited to patients and visitors. There are a few bays at the front of the hospice for those with disabilities or mobility issues. If you are unable to find a parking space on the hospice site, there are spaces at the adjacent Park & Ride. Please use CB22 3AB as your destination. The hospice cannot accept any liability for loss or damage caused to any vehicle or its contents whilst parked in either car park.

Planning The Funeral Funeral planning and legal requirements You can begin to make funeral arrangements as soon as you feel able. The plans can be confirmed almost immediately, unless a coroner’s inquest is required following a death. You may want to let a few days pass before considering the funeral arrangements, this can be done in your own time. However, before making plans, it is important to check whether any specific instructions were left, or if any funeral arrangements were made and paid for in advance. The main requirements in England and Wales are that the death must be certified by a doctor/s or coroner, registered with a Registrar of Births, Marriages and Deaths, and the body either buried or cremated. You do not need to have a ceremony, religious minister, or funeral director unless you wish to. If you want a ceremony, this does not have to take place in a crematorium or church unless this is your choice. Our chaplain at Arthur Rank Hospice is happy to give advice and guidance on funeral options if you require. It is, however, advisable to check where the money will come from to pay for the funeral before you make arrangements.

Types of funeral There are more options concerning the content and duration of a funeral than many people realise. Generally, funerals contain both a ‘service element’ and a ‘physical aspect’. Many services have a religious element, but Humanist or civil services are available for those who would like a funeral service without reference to a God or religion. There are three main types of funeral: At a crematorium only, at a church or other place of worship, together with a burial or cremation or just at the grave side. Increasingly, alternative funerals are becoming available, with people selecting options such as woodland burials and eco-friendly coffins, shrouds or other coffin covers.

Other things to consider As with all major events there are many aspects you may wish to consider, such as how your loved one should be dressed, whether to make announcements in a newspaper, and so on. There is no such thing as a ‘standard’ funeral. Many people want the funeral to reflect an individual’s character, their way of life, beliefs and ideals. Generally, the simpler the funeral the less costly this will be. Although there are set charges for the crematorium or grave etc. there are many aspects of a funeral which are optional. You do not have to accept all the options presented to you, it is important to select what feels right for you and your loved one. Finally, some people like to select a charity to receive donations in lieu of flowers at a service or celebration. If you select Arthur Rank Hospice Charity, our Inmemory officer would be pleased to supply any information needed or materials needed that you can make available to those in attendance. 11

Independent and ‘family organised’ funerals Many people choose to make their arrangements through a funeral director. However, some people consider an independent or ‘family-organised’ funeral to be more personal and less expensive. If you would prefer this and you have the time to research and prepare, you can enquire at the Cemeteries and Crematorium department of your Local Authority for guidance. You can also get information from the Natural Death Centre or other agencies listed at the end of this leaflet.

Funeral directors Funeral directors can manage all or part of the funeral arrangements. They can give advice on available options and provide support to help you make decisions. There are many differences in the types and quality of services that funeral directors provide. A directory of funeral directors in Cambridge and the surrounding area are listed at the end of this booklet. You can also consult your local telephone directory or websites.

Complaints To help you select a funeral director, please note that a Licence to Practice from the British Institute of Funeral Directors, or membership of a trade association, indicates that the individual or company should operate under a Good Code of Practice. If you are not satisfied, either with the costs you are being asked to pay or with the service provided, try to resolve it with the funeral director or service provider in question. If you cannot resolve the issue, contact any relevant trade association (see the back of this leaflet) or get advice on how to proceed from your local Citizens Advice Bureau. 12

Finances After Someone Dies Paying for the funeral Funeral costs are normally recoverable from the deceased’s estate, but the person organising the funeral will be responsible for paying the bill. It is advisable to check where the money will come from before you make arrangements. Many people now purchase their funeral in advance through a pre-purchase funeral plan. You may need to check if this has been arranged. Some funeral directors require a deposit, therefore ensure you discuss payment from an early stage. Many banks and building societies will release money to pay for the funeral before probate is granted, but not all. Contact the deceased’s bank or building society where their funds to pay for the funeral are held, to inform them of the death. They will need a copy of the death certificate; the funeral directors can send their account directly to them or you can send the account to the bank for payment. Where payment for the funeral is an issue, you may be entitled to help with the funeral costs through the Social Fund. Contact the Department for Work and Pensions (DWP) (0800 731 0469 choose Option 2) on their bereavement line, to discuss your eligibility. They will also cancel the deceased’s DWP benefits, as well as advise on your eligibility for other benefits. There is a time limit for claiming bereavement benefits and a funeral grant, so it is important to contact them as soon as possible or within 1 month of the bereavement. Funeral grants have a maximum threshold and not everyone is given the full amount. It is essential to consider this when organising the funeral to prevent running up large costs. Many funeral directors will set 13

up a monthly/weekly payment plan to repay any shortfalls. In some cases, where no one can pay for the funeral, the local authority may help - but it is important that you contact them before the funeral has been arranged. Choice is restricted in these cases. Your funeral director should be able to advise you.

Change in circumstances and benefits If you were receiving Carers Benefit prior to the bereavement this will continue for six weeks after the death of the person you were caring for. Check that Council Tax Benefit and Housing Benefit are in your name: if not these may need to be reapplied for. www.gov.uk has excellent advice on all benefits, or you can use the contacts suggested below. If you are under pension age: If you are a parent and any of the following benefits are in the deceased’s name these will have to be changed or reapplied for: Child Benefit (HMS 0300 200 3100) Child Tax Credit or Working Tax Credit (HMRC 0345 300 3900)

Job Centre Plus, the Department for Work and Pensions or your local Citizen’s Advice Bureau will give advice and support in finding out what is available and how to apply. Alternatively, check out the www.turn2us.org.uk website for information. If you are eligible for certain benefits you may be able to get support with your mortgage. This will be for the interest only and there is a limit to what they will pay. Job Centre Plus can advise you on this or go to www.gov.uk for information. If your spouse/partner or you were on state benefits prior to the bereavement, or if you are now on a low income, you may need this reviewed. If you have children and are working, available benefits will depend on your income and the age of the children. If you are unable to work or unemployed you may be eligible for benefits or increased benefits. You may also be eligible for a bereavement payment or support. The DWP will be able to advise you on their bereavement line. If you are over pension age If your spouse or civil partner dies then you may need a benefits review, particularly if you are now living alone. There is a minimum allowance for single people, which may be increased depending on which benefits you are eligible for. A review is recommended at this stage as not all benefits are means tested. The DWP (0800 731 0469 choose option 2) bereavement line should be able to start this process when you ring them. Therefore, do make sure you discuss your pension and income when you ring them. Also see the Tasks Checklist in this booklet to help you contact the right people (see page 18). If you need further advice on funeral costs or benefits, please contact our Patient and Family Support Team and speak to our social worker. 15

Solicitors, Wills And Legal Matters Probate (administration of an estate) A grant of probate gives you the legal right to deal with someone’s estate (property, money, possessions etc.). You may not need one for a small estate (usually less than £5,000 in England). The Probate and Inheritance Tax helpline gives general information and advice on matters relating to probate, inheritance tax, trusts and deceased estates. Tel: 0300 123 1072 www.gov.uk/probate-estate You can also consult a solicitor, but they will charge for any advice given or work done on behalf of the executor. You need to establish if the deceased had made a Will. This may be found at their bank, solicitor, home, with family or a friend or if registered, Principle Probate Registry (01473 284260). When a Will is in Place: The Will may include funeral wishes, wishes regarding the deceased’s estate and the name of the executor/s or the person/s legally entitled to deal with the estate. The executor/s is/are legally responsible for administrating the estate according to the wishes in the Will. If the Will is with a solicitor, they should be informed of the death. Named executors can administer the person’s estate on their own. Information on how to do this can be found online at www.gov.uk or they may prefer to get the help of a solicitor to carry this out. Another source of information on Wills can be found at www.ageuk. org.uk.

When there is no Will in place: When someone dies without making a Will, they are said to have died ‘intestate’, and different rules apply. When this happens, the law sets out who should deal with the person’s affairs and who benefits. This can be a complex situation and there is a list of people who may be entitled to the estate in turn. Further information can be found online at www.gov.uk. This site also gives a step by step guide on how to proceed if you want to administer the estate yourself or you can involve a solicitor to help you through the process.

Task Checklist People you need to consider Informing:

If in the Person’s Name:

Child/Young Person’s Teacher

Cancel Appointments

Bank/Building Society

Car Insurance

Credit Cards Insurance Companies Social Services (cancel care) Social Security/DWP (confirm they are aware) Employer Solicitor (if involved) Residential/Nursing Home

Telephone/Water/Electricity Newsagent/Milkman Clubs Landlord/Housing Television Licence Rental companies Loan company Inland Revenue If self employed)

Mortgage Lender Relatives/Friends Dentist

Useful Numbers: NHS Equipment returns (NRS - 0300 100 0098) DWP – Bereavement Service 0800 731 0469 choose option 2 Child Benefit (HMS 0300 200 3100),

Child Tax Credit or Working Tax Credit HMRC (0345 300 3900) Stop Mail Service on 0808 168 9607

Stopping Junk Mail to the recently deceased. The amount of unwanted marketing post being sent to someone who has died can be greatly reduced. Stop Mail is a free of charge service provided by the Bereavement Support Network. By registering with the service www.stopmail.co.uk, the names and addresses of the deceased are removed from mailing lists, stopping most marketing mail and it can also help reduce the likelihood of identity theft. If you cannot access the internet you can call 0808 168 9607, where you will be asked for very simple information that will take only a few minutes to complete. The information is not used for any other purpose and you only complete this once. A comparable service can also be accessed from the Bereavement Register or Deceased Preference Service if you would prefer to use them.

Coping With Grief Grief is a normal reaction to any major loss in our lives. When someone dies there will be many practical things that need to be attended to. This can mean that you start to grieve once these things are completed and the people around you begin to return to their everyday lives. It can be hard for us to accept the death of a loved one, and we may feel overwhelmed and confused by our emotions. Part of the grieving process is trying to make sense of something that seems senseless. We all grieve in our own way, and it may take many forms. For instance, grief may catch us by surprise and we might suddenly be overwhelmed by emotion. We may also feel anger or regret for things that we could have done differently. There may be feelings of depression, a decreased appetite, tiredness without being able to sleep, and an inability to concentrate. Small tasks or problems may seem insurmountable and cause us to feel panicky. We may also think that we hear or see a loved one, even though we know that they have died. We may feel numb and unable to cry, or experience a sense of relief. These are all normal reactions to the loss of a loved one. If you have been caring for the person who has died, you may also feel the loss of your caring role. You may feel bereft and alone because the relationships that you have built up with different health care professionals have ended. You may have lost contact with friends while caring for your loved one, and meeting new people or re-establishing old friendships can seem daunting and tiring. 20

Things that may help • Remember that there is no right or wrong way to grieve. Everyone is different. • Try not to feel pressurised by the expectations of others. • Do what feels right and comfortable for you. • Allow yourself to laugh, cry, or feel angry – someone you love has died and that is painful. • You may also feel numb and unable to cry. • Take care of yourself and pay attention to your health. • Try to accept help from others. This can be comforting for you and for them. • Talking about the person who has died, and about your experiences, can help you to begin to make sense of what is happening for you. • You may find that people are awkward around you. They may want to give support but are afraid of saying the wrong thing. If you feel able, let them know how best they can help you. • Do not be afraid to seek help either from our bereavement support service, or from your GP or other health care professionals. With time, you will find that memories become less painful, and that you will be able to remember without feeling distressed. People who are closest to you may be able to help the most – friends and relatives can share memories with you, which can be comforting. Sometimes, too, it can be difficult to share with family or friends. If after several weeks you find that you are not coping with your emotions or your grief is overwhelming, it would be appropriate to seek help either from your GP or from the Arthur Rank Hospice Bereavement Support Service (further information on page 24 of this booklet). You can also seek help at a later date, as and when you feel you would benefit from this. 21

Support for Children and Young People Supporting children at this time can often feel daunting, particularly if you are struggling with your own grief. However, there are simple and straightforward ways which can make a real difference to you and to a grieving child. • Make sure that you have enough support for yourself. • Make sure that the nursery/school/college is aware of what has happened, as they may be able to offer support. Children 0-11 years: • It is important for children to be able to continue with regular activities as far as possible, to help them to feel secure. • Children and young people may see-saw in and out of grief, needing time to play and have fun as well as time to be sad. • Talk to your child using simple straightforward language. • Give your child as much information as he/she asks for. • Answer your child’s questions about death as honestly as you can. • Encourage your child to talk about how he/she feels. • Children often need help retaining their memories - share memories and stories with them. • It is ok for your child to know that you are feeling sad. Children’s understanding of illness and death will vary according to their age and development. However, they will all need to come to some understanding about what has happened. With support and information, children and young people can be helped to understand what has happened and can slowly learn to live with their loss.

Young People 12 years+: The teenage years can be a difficult time, in a bereavement situation this can feel even more difficult, as bereaved young people and teenagers: • often do not want to talk to parents, but prefer to talk to friends • can be reluctant to grieve openly and may need to find their own private space • are more likely to demonstrate their grief in a similar way to the adults around them • boys and girls may show their grief in different ways • boys may be more inclined to channel their feelings into aggressive behaviour • girls may be more likely to talk and cry with their friends • boys and girls may both exhibit worrying or risk-taking behaviour • It is important to continue to provide firm but flexible boundaries If you are concerned, contact your GP, our Bereavement Support Service, or other professional agencies for help and advice.

Arthur Rank Hospice Bereavement Support Service The Bereavement Support Service is part of the Patient and Family Support Team, based at Arthur Rank Hospice. We provide a service for family and friends of patients who are under our care, and offer support through the experience of dying, death and bereavement. For bereavement support: • You can refer yourself either by phoning the Bereavement Support Service on 01223 675770, or by completing the self-referral form on Page 25 of this booklet. It is natural to feel very distressed immediately following the death of a loved one, and this time of grieving and being with those close to you is not usually something that we would wish to intervene in. However, if around 6-8 weeks after your loved one has died, you find that you are not coping, or that your emotions are overwhelming, it may be appropriate to seek help from the Arthur Rank Bereavement Service. We offer 1:1 sessions with a member of our team, and/or monthly group support at our Bereavement Support Group. Both these services are free and available to the family and friends of patients who were residents of South Cambridgeshire, including Cambridge City, and East Cambridgeshire. Please check with us if you are unsure if this service is available to you. Some bereavement referrals may be directed to services nearer to the individual’s place of residence if their address is not in the locality of the Hospice in Cambridge. If you feel that you would benefit from speaking one of our team sooner than 6-8 weeks, then please get in touch and we can discuss this with you. We can also offer information and advice regarding other services that can offer help and support. You may feel that you are currently well supported or that it is too soon to talk. If this is the case, you are welcome to get in touch with us in the future. 24

Bereavement Support Self-Referral Form for family and friends of patients known to Arthur Rank Hospice Services Today’s date: Your name (in full): ......................................................................................................................................................................................................

Address: ......................................................................................................................................................................................................

......................................................................................................................................................................................................

........................................................................................

Postcode................................................................................

Daytime Telephone Number............................................................................................................. Can we leave a message? Yes Mobile Number

.............................................................................................................

Can we leave a message? Yes

Your date of birth: ........................................................................................................................................... Name of patient:.................................................................................................................................................. Date of death: Place of death: Arthur Rank Hospice [

]

At home [

] Other:............................................

Please sign below to confirm you have read and understood our privacy notice overleaf. Signed: ..................................................

date:

Privacy Notice Please note: We store personal information in compliance with the General Data Protection Regulation and Data Protection Act 2018. For further information on how your personal information is used, how we maintain security of your information and your right to access information we hold on you, our privacy policy can be viewed on our website: www.arhc.org.uk/privacy-policy or please ask a member of staff for a copy of our privacy policy.

Arthur Rank Hospice Charity supports people in Cambridgeshire living with an advanced serious illness or other life-limiting condition and those who need end-of-life care. Its ‘Outstanding’ services are provided free of charge to patients and their families. The aim is to provide the highest quality care, helping them to make every moment count. More than 4,100 patients are cared for each year at the Hospice in Cambridge, the Alan Hudson Day Treatment Centre in Wisbech and in patients’ own homes via the Arthur Rank Community Team. This care supports people to improve their quality of life and fulfil their end of their life choices. Alongside the care provided by the Inpatient Unit, Day Therapy and Hospice at Home teams, patients can access: patient and family support; lymphoedema care; complementary therapy; medical and pain outpatient clinics; and advice from the clinical nurse specialists within the Specialist Palliative Care Home Team. Programs are practical, holistic, and tailored to the individual patient, family member or carer and may also include rehabilitative support, physiotherapy, occupational therapy and psychological support. It will cost £8.56 million in 2020/2021 to run services, which are provided free of charge to patients and their loved ones. £4.29 million has currently been secured from the NHS, meaning that £4.27 million needs to be raised through donations, fundraising activities and trading. The Charity is extremely grateful to the local community for the continual dedication, commitment and generosity they show in supporting towards meeting this target. For further information, please visit www.arhc.org.uk 27

Remembrance There are several ways you can remember your loved one, and for many, it is an important part of the healing process. Here are a few ways you might like to pay tribute through the Arthur Rank Hospice Charity to someone dear to you who has died.

Light up a Life Every year the Arthur Rank Hospice Charity organises a Light up a Life service in December. The service is usually held outside the hospice and is spiritual rather than specifically religious, but people who join us for the service always find it a poignant and moving experience. It is an opportunity to come together for the purpose of sharing the sense of loss, whilst celebrating those we have loved. The music, poetry and thoughts make it a very special event, as do the hundreds of little lights that shine out from the Christmas tree. This is a popular remembrance event, and colleagues from within the Charity can share more information with you to enable us to ensure it is a special experience for you. If for any reason our event is unable to be hosted at the hospice, an opportunity to join in the event will be available online.

Star Shine Night Walk Our annual evening walk gives people the opportunity to walk in memory of someone they have lost and to raise money for the hospice. Participants can choose to do either the 6.5 mile or the 10-mile route to raise much needed funds and have fun with friends and family at the same time.This typically takes place in May.

Create a lasting legacy If a loved one of yours was cared for by the Arthur Rank Hospice, you may want to honour their memory by making a gift. There are two ways in which you can do this. The most immediate is by requesting that those attending the funeral make a donation in lieu of flowers. You can request an unlimited supply of special envelopes to give to families to distribute among mourners and ask for them to use Gift Aid, if possible. If you would prefer to do something more long-term then please take a moment to consider setting up a Forever Loved Tribute Fund. These memorial funds give relatives an opportunity to celebrate a person’s life whilst helping others. The funds build up in a variety of ways, such as asking friends and relatives to donate on special anniversaries like your loved one’s birthday, or through getting involved in fundraising events. If you would like to set up or be involved in a fundraising event, our fundraising team will work with you to make it a success. Often a Forever Loved Tribute Fund is created by relatives of a former patient to fund a specific piece of equipment or a specific service at the hospice, such as Hospice at Home or Day Therapy. There is often comfort to be gained from knowing that your gift will help support others in the future. We do not expect anyone, patient or relative, to make a donation; however, the work of the hospice is only possible thanks to public goodwill. If you would like the opportunity to take part in any of our remembrance events, or would like further information about making an in memoriam donation to Arthur Rank Hospice Charity, please contact the Charity by email fundraising@arhc.org.uk You can also complete the form at the back of this booklet if you would like to hear about our other events. 29

Bereavement Support Local Organisations Bereavement Care Services Hinchingbrooke Hospital 9:30am - 1.00pm, Monday to Friday, Telephone: 01480 416034 Cambridge Ethnic Community Forum An umbrella group for all ethnic support groups in Cambridgeshire. They provide practical support for bereaved families from ethnic minorities if there are language difficulties. 16-18 Arbury Court, Cambridge CB4 2JQ Telephone: 01223 655 241 Email: cecfenquiries@cecf.co.uk www.cecf.co.uk Cambridge University Counselling Service A free service for under and post-graduate members of Cambridge University, Homerton College and affiliated theological colleges. 2-3 Benet Place, Lensfield Road, Cambridge, CB2 1EL Telephone: 01223 332865 Citizens Advice Bureau (for practical and financial advice etc.) 66 Devonshire Road, Cambridge, CB1 2BL Telephone: 01223 222660

CRUSE Bereavement Care - Cambridge Branch Cambridgeshire Branch Telephone: 01223 633536 Huntingdon Branch Telephone: 07902 662492 Peterborough Branch Telephone: 01733 348439 Email: helpline@cruse.org.uk www.cruse.org.uk Facing Bereavement Gives advice and guidance to families on arranging the final affairs, the funeral and honouring the memories of loves ones. Includes Jewish, Muslim and Buddhist funerals. www.facingbereavement.co.uk Samaritans Cambridge 4 Emmanuel Road, Cambridge CB1 1JW Telephone: 0330 094 5717 National number: 116 123 SSAFA (The Soldiers, Sailors, Airmen & Families Association) 4 St. Dunstan’s Hill, London EC3R 8AD Telephone: 0800 260 6767 Email: info@ssafa.org.uk www.ssafa.org.uk

National Organisations Humanist UK

39 Moreland Street, London EC1V 8BB Telephone: 020 7324 3060

www.humanists.uk

National Association of Funeral Directors (NAFD) 618 Warwick Road, Solihull, West Midlands, B91 1AA Telephone: 0121 711 1343

Email: info@nafd.org.uk www.nafd.org.uk Natural Death Centre

In The Hill House, Watley Lane, Twyford SO21 1QX Telephone: 01962 712690

www.naturaldeath.org.uk

Society of Allied and Independent Funeral Directors (SAIF) 3 Bullfields, Sawbridgeworth, Hertfordshire, CM21 9DB Telephone: 01279 726777

www.saif.org.uk

WAY Widowed and Young

Offers support to widows and widowers up to the age of 50. They provide social and support networks to help rebuild lives.

www.widowedandyoung.org.uk

The Good Grief Trust This website directs you to other organisations that can offer you support. www.thegoodgrieftrust.org

Other Sources of Information Age UK Age UK’s website offer many useful fact sheets such as “When someone dies” and “How to be an executor”. These are step-by-step guides giving practical information including registering the death, arranging the funeral and sorting out finances. Telephone: 0300 666 9860 www.ageuk.org.uk The Bereavement Support Network Support and advice for people about what to do after a death Telephone: 0808 168 9607 www.bereavementadvice.co.uk

CHILDREN’S SUPPORT Local Services for Children Stars Children’s Bereavement Support Services This service is available for children up to 19 years, who will be or have been bereaved. Stars Children’s Bereavement Support Services C/O CPDC, Foster Road, Trumpington, Cambridge, CB2 9NL Telephone: 01223 863511 Email: info@talktostars.org.uk www.talktostars.org.uk Cogwheel Trust for Children 66 Devonshire Road, Cambridge, CB1 2BL Telephone: 01223 464385 www.cogwheel.org.uk

Centre 33 A free counselling service to young people aged between 13 to 26 years. 33 Clarendon Street, Cambridge, CB1 1JX Telephone: 0333 414 1809 Email: hello@centre33.org.uk www.centre33.org.uk

National Organisations in Relation to Children Child Bereavement UK For children and young people’s bereavement support services in your area. Provide information leaflets and resources that are helpful to families and professionals. Telephone: 0800 02 888 40 www.childbereavementuk.org OR Childhood Bereavement Network For children and young people’s bereavement support services in your area. www.childhoodbereavementnetwork.org.uk The Child Death Helpline For anyone affected by the death of a child Telephone: 0800 282 986 www.childdeathhelpline.org.uk Compassionate Friends Bereaved parents offering friendship and understanding to other bereaved parents. Telephone: 0345 123 2304 www.tcf.org.uk

Grief Encounter Project For bereaved children and their families Telephone: 0808 802 0111 www.griefencounter.org.uk Partnership for Children Good mental health for children, helping your child to cope with bereavement. Telephone: 0208 974 6004 www.partnershipforchildren.org.uk SIBS For brothers and sisters of disabled children and adults, with any disability, long term illness, or life limiting condition. Telephone: 01535 645453 www.sibs.org.uk Winston’s Wish Winston’s Wish helps bereaved children and young people rebuild their lives after a family death. They also offer support and guidance to families, professionals and to anyone concerned about a grieving child. General Enquiries: Telephone: 01242 515157 Helpline: 0808 8020 021 www.winstonswish.org.uk

Keeping In Touch Many people like to keep a connection with the hospice by electing to receive the Charity’s newsletter. We value our ability to communicate with you to share our news and would be pleased to send you updates via the newsletter. If you would like to be kept informed of our work, please complete the form below: I would like to receive the Arthur Rank Hospice Charity newsletter and be kept informed of forthcoming events. I am happy to be contacted by the Charity by email, post or telephone. Name:........................................................................................................................................................................... Address:.................................................................................................................................................................... .......................................................................................

Postcode:.........................................................................

Email:............................................................................................................................................................................ Telephone:............................................................................................................................................................. The Charity will not share your details with any third parties, and are committed to complying with the Data Protection Act 1998 and General Data Protection Regulations (GDPR) 2018. You can also visit the Charity’s website www.arhc.org.uk for further information. Please complete and return to Arthur Rank Hospice Charity, Cherry Hinton Road, Shelford Bottom, Cambridge, CB22 3FB or e-mail us at fundraising@arhc.org.uk 36

If You Require Further Information Or Advice, Please Contact: Arthur Rank Hospice Cherry Hinton Road Shelford Bottom Cambridge, CB22 3FB Telephone: 01223 675777 All of our booklets and leaflets can be made available in other languages or formats. Please contact the Family Support Team, at the above address. Arthur Rank Hospice Charity: www.arhc.org.uk Telephone 01223 675888

Funeral Directors A. G. Carter 6 Froize End, Haddenham, Ely, Cambridgeshire CB6 3UQ Tel: 01353 740251

Co-operative Funeral Care 3 St Peters Road Huntingdon Cambridgeshire PE29 7AA Tel: 01480 458360

T.L Cobbold 11-13, New Street St. Neots PE19 1AE Tel: 01480 476136 Part of Dignity Plc.

1 Huntingdon Street St Neots Cambridgeshire PE19 1BG Tel: 01480 210780 Dennis Easton Funeral Services (inc R.A. Parish) The Lodge 1 Broad Leas St. Ives PE27 5PU Tel: 01480 463019 Part of Central England Co-operative Society

F. W. Cook Funeral Service 49 Church Street Willingham Cambridgeshire CB24 5HS Tel: 01954 260325 Co-operative Funeral Care 34 James Street Cambridge Cambridgeshire CB1 1HX Tel: 01223 357046

Ely Funeral Service 30 Forehill, Ely CB7 4AF Tel: 01353 383261 4 Tower Road Ely, Cambridge CB7 4HU Tel: 01353 383865 Part of Dignity Plc

300-302 Mill Road Cambridge CB1 3NL Tel: 01223 210821 152-154 High Street Newmarket CB8 9AQ Tel: 01638 664106 Part of Co-operative Group Limited

Peter Barnes Funeral Directors Westview, 38 Murrow Bank, Murrow Wisbech PE13 4HB Tel: 01945 700200

12-14 Queen Street Haverhill Suffolk CB9 9EF Tel: 01440 840140 48a High Street Sawston, Cambridge CB22 3BG Tel: 01223 791065

William Peacock & Son Castle Hill Lodge Castle Moat Road Huntingdon PE29 3PG Tel: 01480 453882 Part of Dignity Plc.

164 Histon Road Cambridge Cambridgeshire CB4 3JP Tel: 01223 791060 H. J. Paintin Ltd 43 High Street Linton, Cambridge Cambridgeshire CB21 4HS Tel: 01223 891226

Peasgood and Skeates Funeral Directors 617 Newmarket Road Cambridge Cambridgeshire CB5 8PA Tel: 01223 415255

60 Withersfield Road Haverhill, Suffolk Cambridge CB9 9HE Tel: 01440 703218

45 Moorfield Road Duxford Cambridgeshire CB22 4PP Tel: 01223 833463

8 Morley’s Place Sawston Cambridge CB22 3TG Tel: 01223 830065

Shire Hill Saffron Walden Essex CB11 3AQ Tel: 01799 523314 66b High Street Saffron Waldron Essex CB10 1EE Tel: 01799 513513 39

R J Pepper & Son 1 Telegraph Street Cottenham CB24 8QU Tel: 01954 251919

Willingham Funeral Service Berrycroft Willingham Cambridge Cambridgeshire CB24 5JX Tel: 01954 261999

Richard Stebbings Funeral Services Kendal House Cambridge Road, Impington Cambridge CB24 9YS Tel: 01223 232309

Woodland Wishes, Natural Burials 4 High Street Fulbourn Cambridge CB21 5DH Tel: 01223 880002

Swearers Funeral Service 44a Blenheim Road Ramsey, Huntingdon PE26 1AL Tel: 01487 462344 Part of Dignity Plc. Southgate of Newmarket 25 Duchess Drive Newmarket CB8 8AJ Tel: 01638 662480 Weyman Funeral Service 26 Abbey Walk Cambridge Cambridgeshire CB1 2QJ Tel: 01223 354289 Part of Dignity Plc. Harry Williams & Sons 83 Victoria Road Cambridge Cambridgeshire CB4 3BS Tel: 01223 634687 Part of Dignity Plc. 40

The Hospice would like to thank RNS Publications for publishing this information and the following pages contain some features from services offering their help at this time. Whilst the Hospice is grateful of their support it does not endorse or recommend any of the services that they provide.

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