Useful organisations

from East Cheshire Hospice Bereavement Book

by bereavementadvice

Financial support

Useful organisations

Age UK

Helpline: 0800 678 1602 East Cheshire branch: 01625 612958 www.ageuk.org.uk

Carers UK

20 Great Dover Street, London SE1 4LX Tel: 0207 378 4999 Information Line: 0808 808 7777 Monday and Tuesday 10am - 4pm www.carersuk.org

Compassionate Friends

Support for bereaved parents and their families Helpline: 0345 123 2304 www.tcf.org.uk

Family Action

Family Action Children’s Centre Holland St, Manchester M40 7DA Manchester M40 5EE 0808 802 6666 www.family-action.org.uk

Lesbian and Gay Bereavement Project

86 Caledonian Rd, Kings Cross, London N1 9DN Tel: 020 7833 1674 www.londonfriend.org.uk

Samaritans

Macclesfield District, 2 Boden Street, Macclesfield Tel: 01625 426000 National Helpline: 116 123 www.samaritans.org

Money Helper

Tel: 0800 011 3797 www.moneyhelper.org.uk

Department for Work and Pensions

Tel: 0800 731 0469 www.gov.uk/government/organisations/department-for-workpensions

W.A.Y Widowed & Young

www.widowedandyoung.org.uk

Terence Higgins Trust

314-320 Gray’s Inn Road, London WC1X 8DP Tel: 0808 802 1221 www.tht.org.uk

Jewish Bereavement Counselling Service

c/o Maurice and Vivienne Wohl Campus 221 Golders Green Road, London NW11 9DQ Tel: 0208 951 3881 www.jbcs.org.uk

National Debtline

Tricorn House, 51-53 Hagley Road, Edgbaston, Birmingham B16 8TP Helpline: 0808 808 4000 Monday – Friday 9am – 8pm, Saturday 9.30am – 1pm Information for making your own funeral arrangements www.nationaldebtline.org

Natural Death Centre

In The Hill House, Watley Lane, Twyford, Winchester SO21 1QX Tel: 01962 712 690 www.naturaldeath.org.uk

Stopping Junk Mail to the recently deceased

If someone you know has died, the amount of unwanted marketing post being sent to them can be greatly reduced which helps to stop painful daily reminders.

By registering with the free service www.stopmail.co.uk the names and addresses of the deceased are removed from mailing lists, stopping most advertising mail within as little as six weeks. If you cannot access the internet you can call 0808 168 9607, where you will be asked for very simple information that will take only a few minutes to complete. Alternatively, ask the bereavement team for a leaflet that can be returned in the post.

This free of charge service provided by the Bereavement Support Network will actively reduce the unwanted marketing mail but also can help reduce the likelihood of identity theft following the death of someone close. The information is not used for any other purpose and you only have to complete this once. Additionally to Stop Mail a comparable service can also be accessed from the Bereavement Register or Deceased Preference Service if you would prefer to use them.

Did we help you at this difficult time?

We are constantly reviewing the service we offer to our patients and their bereaved relatives or friends. Following the recent loss of your loved one or friend, we would be grateful if you would take a few moments to fill in the questionnaire below. This is completely optional and you may return this at a time comfortable to yourself. We value comments about what you found helpful, and areas where you feel we might improve the service. If you are unhappy about any aspect of the care you or your loved one or friend received, you may prefer to discuss this with the Clinical Director.

The following information is optional, but may assist us in passing appropriate comments, and dealing with queries.

The name of the patient:................................................................................................................... Date of death: ...................................................................................................................................................

Location of death (Hospice or home):.......................................................................... Your name (optional):............................................................................................................................ Your relationship to patient:..........................................................................................................

Were you given opportunity to spend time with your loved one or friend privately, before and after they died? YES / NO Were you offered the spiritual support that you required at the time of your loved one or friend’s death? YES / NO Do you feel that your loved one or friend was comfortable during the last days of life? If not please say why. YES / NO

Do you feel that you were given enough opportunity to talk with the staff looking after your loved one or friend?YES / NO

Please feel free to comment ....................................................................................................

Were you helped to understand what was happening at the time of your loved one’s or friend’s death? YES / NO

Please feel free to comment......................................................................................................

Is there any other information that would have been helpful during this time? YES / NO

Do you have any suggestions as to how we could improve our services?

Thank you for completing this form.

Please detach and post or return to:

Clinical Director East Cheshire Hospice Millbank Drive Macclesfield SK10 3DR

Or return by hand to the staff involved in your loved one’s or friend’s care.

Comments, Compliments or Complaints

We welcome any suggestions you have about the quality of our care and our services. Please contact us on 01625 610364

East Cheshire Hospice is committed to ensuring that patients and staff will always be treated with dignity and respect. There will be no age, disability, gender, race, sexual orientation or religious discrimination.

Reference: East Cheshire Hospice Bereavement Booklet Review Date: March 2024 Publication Date: March 2022

The Hospice would like to thank RNS Publications for publishing this information and the following pages contain some features from local services o ering their help at this time.

Whilst the Hospice is grateful of their support it does not endorse or recommend any of the services that they provide.

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stopping mail

STOPPING JUNK MAIL

It is distressing to deal with a bereavement and unsolicited mail can be insensitive and destructive during a grieving process.

By scanning the below QR code on your phone or visiting www.stopmail.co.uk, we are able to securely share this information with mailing organisations and under the Data Protection Act the information will not be used for any other purpose.