Tell Us Once

Tell Us Once

In all parts of the Scottish Borders Council ,a service called ‘Tell Us Once’ can help you inform government agencies about a death. The Registrar will give you the details you need for this. Through ‘Tell Us Once’, information is passed securely and in confidence to the Department for Work and Pensions (DWP) in the first instance, which can then be passed onto other government departments and council services.

The information is then used to update records, amend service provision accordingly and calculate any changes to finances such as benefits and tax.

Services and organisations involved include:

• Council - housing benefit, council tax benefit, council tax, council payments, libraries, electoral service, blue badges, adult services, children’s services and housing. • Driver and Vehicle Licensing Agency (DVLA). • Department of Work and Pensions (DWP) - pension, disability and carers service, Jobcentre Plus and overseas health team.

• HM Revenue and Customs - child benefit, child tax credit and working tax credit, personal taxation. • Ministry of Defence - war pensions scheme identity and passport service.