Breaking Bad News You cannot soften the impact of bad news. However, delivering this news will not only ensure the message is clear and understood but also helps the person adjust to the consequences of the news. PREPARE • . .
Find out what the patient already knows and find out how much the patient wants to know. Give a warning signal. Break the news using simple but clear language.
PAUSE •
Wait for a response.
ASSESS • . . . . • . .
Focus on the patient’s feelings. Encourage the patient to express their concerns. Check the patient understands. Make a plan of action with the person, including positive practical support but not false reassurance. Ensure a follow-up appointment is available. Give written information as appropriate. Check your own state of mind before seeing the next patient.
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