Compliments, comments and complaints

How you can support Willow Burn Hospice

All the services at Willow Burn Hospice are provided free of charge. We rely heavily on the generosity of individuals and businesses in the Willow Burn Hospice area to help continue this specialist support. If you would like to make a donation, or support us in any other way, please speak to a member of staff.

Compliments, Comments and Complaints

At Willow Burn Hospice we are committed to providing the highest quality of care and service to our patients, their families, donors, fundraisers, supporters and customers. If we don’t meet your expectations or we exceed them, we want to know about. We welcome all feedback and recognise this is essential to continuous improvement for any of the services we provide at Willow Burn Hospice. Any complaints should be discussed with a relevant member of staff and if it cannot be resolved, then made formally in writing to the Clinical Lead or Director of Operations at: Willow Burn Hospice, Howden Bank, Lanchester, County Durham, DH7 0QS. If you would like to contact us with a compliment or feedback, you can do so via email at: info@willowburnhospice.org.uk or call: 01207 529 224

How to Contact Us

Willow Burn Hospice, Howden Bank, Lanchester, Durham, DH7 0QS 01207 529 224 info@willowburnhospice.org.uk www.willow-burn.co.uk

The Hospice would like to thank RNS Publications for publishing this information and the following pages contain some features from local services o ering their help at this time.

Whilst the Hospice is grateful of their support it does not endorse or recommend any of the services that they provide.

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